Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 01/01/2006 | 1 | ||
| Air bag light is on 90% of the time. may be off for a couple days then comes back on. *tr | |||
| 10/14/2008 | 48000 | 1 | |
| Airbag lit stays light al the time,was told it was a bad sensor,there was never a recall for it. you would think there would be since its a safety feature 'air bag light'. the check engine light stays lit too, that has been on since my car had a tuneup done was also told that was a bad sensor . the dealer should recall these features i've heard there was alot of the same problem other people were having too. *tr | |||
| 09/02/2008 | 1 | ||
| The clock spring in my voyager is failing. the horn no longer works and the airbag light goes on and off intermittently. chrysler has recalled this minivan before but did not extend the recall to the 2002 year. i am concerned that i could be in an accident and the airbag would not deploy. *tr | |||
| 06/07/2003 | 18600 | 1 | |
| The air bag light comes on and a bell chimes while driving. after a short interval the light will go off only to come back on later. the service department at chrysler in milford, pa said it can not be checked out unless it remains on to be checked for a computer read out. the service attendant informed me that the air bag would not discharge when the light is on and i should hope i am not in an accident during this moment. this puts the driver and the passenger at risk during the time the airbag is not working. a customer following me had the same problem and received the same answer. this is a safety problem and i would like you to investigate and find a possible solution. thank you. *jb | |||
| 12/08/2002 | |||
| While traveling about 55mph on the highway another vehicle veered into the consumer and the driver side air bags didn't deploy. please fill in additional information dealer is aware of the problem. ts | |||
| 12/08/2002 | 23363 | 2 | 05/13/2002 |
| I have a chrysler voyager it was hit in the front, the reson iam reporteing to you is that my airbags did not pop out of the steringwheel when the vehicle was so badle hit and a15 year old boy was hurt,i called the repair shop and the gentlemen said the van was fixed, and i told him that the air bags did not open proper and he told me that there was 3 modules he also said that if all 3 modules where not hit the airbags would not open,now explan too me please with this much frontend damege,bumper,front 136.00,cover bumper,front 455.00,ret,frtbumper3.00,clip,frontbumper,3.00defl,frontbumper,26.50,grille assemblt,95.50support,grille,51.50 ornamant,grille 54.85 headlampass,halog lt 184.00panel,hood314.00 and te list goes on . how can the airbags not come out of this vehicle,the hole front was hit iam not happy with the perfromce of chrysler dealership.?? | |||
| 11/01/2001 | |||
| Airbag light came on, dealer replaced part. light came on again in december 2001, and in february 2002. please provide additional information.*ak | |||
| 07/16/2002 | 1 | 03/29/2002 | |
| Airbag light is coming on intermittantly while driving. vehicle has not been examined by dealer.*jb | |||
| 05/15/2002 | |||
| Airbag light stays on while driving.*ak | |||
| AIR BAGS - FRONTAL | |||
| 10/22/2007 | 77000 | 3 | |
| Tl*the contact owns a 2002 chrysler voyager. soon after the vehicle was purchased, the air bag light illuminated. the contact took the vehicle to the dealer three or four times regarding this failure. after regularly servicing her vehicle, she has had to replace the front and rear brakes at 20,000 and 40,000 miles. the dealer stated that the brakes needed to be replaced again at 70,000 miles. two weeks after her vehicle had been inspected and while driving 5 mph, the transmission snapped in half. the vehicle had to be pushed off the road and then towed to a mechanic. the mechanic confirmed that the front and rear brakes needed to be replaced and stated that any part that was contaminated by the transmission failure had to be replaced. the vehicle is currently with the mechanic and repairs currently total $1,400. the contact is scheduled to have arbitration with the dmv. the purchase date and powertrain were unknown. the current and failure mileages were 77,000. | |||
| 12/11/2004 | 1 | ||
| Chrysler voyager 2002, failure of airbags to deploy. *bf the consumers wife lost control of the vehicle when she slid on a slick road surface and rear ended another vehicle. the consumer stated after having the tires rotated on a regular schedule basis, it was discovered the tires were bald which caused the consumer to skid such far distance. prior to the accident almost every month the tires wore down very quickly and constantly needed air. *jb | |||
| 08/13/2004 | 1 | ||
| While driving 30 mph, the vehicle was involved in a frontal collision. both frontal air bags failed to deploy. there were no injuries. the vehicle was towed to the dealer for inspection. please provide further details. *jb | |||
| 02/24/2004 | 40000 | 1 | |
| While driving 20 mph dual airbags deployed inadvertently. driver sustained severe neck injuries. *ak | |||
| 12/08/2002 | 23363 | 2 | 05/13/2002 |
| I have a chrysler voyager it was hit in the front, the reson iam reporteing to you is that my airbags did not pop out of the steringwheel when the vehicle was so badle hit and a15 year old boy was hurt,i called the repair shop and the gentlemen said the van was fixed, and i told him that the air bags did not open proper and he told me that there was 3 modules he also said that if all 3 modules where not hit the airbags would not open,now explan too me please with this much frontend damege,bumper,front 136.00,cover bumper,front 455.00,ret,frtbumper3.00,clip,frontbumper,3.00defl,frontbumper,26.50,grille assemblt,95.50support,grille,51.50 ornamant,grille 54.85 headlampass,halog lt 184.00panel,hood314.00 and te list goes on . how can the airbags not come out of this vehicle,the hole front was hit iam not happy with the perfromce of chrysler dealership.?? | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 04/15/2007 | 46000 | 10 | 03/18/2002 |
| Tl*the contact owns a 2002 chrysler voyager. the contact stated that the air bag light illuminated intermittently, but now remains lit. the vehicle was taken to the dealer and they stated that the passenger side sensor switch was defective. the mechanic also stated that the air bags were interconnected, which means when one is not working, the other also does not work. the entire air bag unit needs to be replaced. the vehicle will be taken to the dealer in a couple of weeks for the repair. the current mileage was 48,200 and failure mileage was 46,000. | |||
| 02/01/2007 | 40000 | 1 | 07/01/2005 |
| Tl*the contact owns a 2002 chrysler voyager. the contact stated that the air bag warning light illuminated. the mechanic at the repair shop stated that the air bag module needed to be replaced. the current mileage is 44,435 and failure mileage was 40,000. | |||
| 06/06/2006 | 1 | 09/14/2004 | |
| I have 2 issues with my 2002 chrysler voyager. the first is the air bag light flashes on and off. i took it in for service and informed them that i was aware of the recalls on the early models. they said that it was not under recall and that was not the problem. they said it was fixed and on my way home from the dealer it started again. i took it back the next day and they told me that it was what i suspected but it would cost me more money.(now mind you i had told them what i thought the problem was). therefore it is not fixed and i was told that as long as the airbag light was off it would deploy if it is on it will not. the second issue is the rust! there is a huge rust spot on the rear hatch and more bubbles forming. the hood is rusting also! *jb | |||
| 09/01/2005 | 46680 | 2 | 12/22/2001 |
| The clock spring (part of the air bag system), has failed twice in 46,000 miles. the vehicle has never been in any type of accident, or sustained any type of damage (ie, water related damage). the first failure was repaired under warranty, the second repair the dealer charged for. as this is a safety function, and the occupants are exposed to risk during failure, i believe two failures in 46,000 miles is unacceptable and is a design or manufacturing defect. i request that the nhtsa initiate an investigation, and if this defect is prevalent, issue a recall notice. *jb | |||
| 03/17/2003 | 29113 | 2 | 10/13/2001 |
| The air bag light came on first time in march 2003. the dealer repaired it. about a year later feb 2004 the light came on again. the dealer said i need to pay for a diagnostic test and possibly pay for the part and repair service. he didn't think my extended warranty would cover it. i also emailed chrysler and they talked to the dealer and told me i would have to pay to fix it. i don't have the money to repair it, nor do i think i am responssible for the repair. manufacturer's defect! that's sort of like your seat belt not working. saftey issues. shouldn't wear out. why hasn't chrysler put out a service bullitin??? i've read many complaints regarding the same problem. *ak | |||
| 12/21/2003 | 35000 | 1 | 01/18/2002 |
| Chrysler minivan clockspring defect airbag light stays on possibly loosing electrical connection. in fact, on 12/28/03 i was involved in a rear impact car accident and airbag did not deploy, despite the fact that my rear door and bumper had to be replaced at my local chrysler dealership. i was informed that i was responsible to repair the clockspring. thankfully, the impact was in the rear where no one was sitting. had the impact been to the sides, where my grandchildren were sitting, or to the front, i shudder to think of the consequences. *la | |||
| 11/15/2003 | 2 | 01/30/2002 | |
| I have had my airbag light come on for the second time now. after taking it to the dealer, it took them two times to figure out that there was a problem in the driver's seat belt buckle. this was only after i was told that it couldn't be looked at until the light was on. about six months later, the same thing was happening. i took it in to be looked at when i had the power steering cooling hoses replaced, and was told that the seat belt tensioner in the driver's seat belt needed to be replaced. over a month has now passed, and i still have not been contacted to bring my van in to have my part replaced, since the dealer had to order it. i have had several quality issues as well ranging from interior components breaking or not being installed correctly, to the overall design of this van. not to mention, the vehicle isn't even two years old, and it is not even worth half of the price i paid for it, according to the kelly blue book value. once i get this vehicle sold or traded in, i'm never buying a chrysler product again. *ak | |||