Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/06/2002 | 35000 | ||
| Dashboard cracking. started with 1 crack from windshield to front of dash. more cracks developed. replaced original with part from dealer. new dash cracked in almost same pattern. edges of dash cracking and falling off. | |||
| 05/01/2008 | 89000 | ||
| I bought my 2000 dodge ram brand new. about 3 years ago i noticed some small cracks in the dash, then some time last year, the dash started collapsing in huge sections. i then started having electrical problems. i checked with my mechanic and he said it is a result of the sun hitting the wires through the holes in the dash. i then bought a dash cover to stop any further sun damage but continue to have intermittent electrical problems. it has gotten to where it is unsafe to drive. | |||
| 06/10/2002 | 46567 | 1 | |
| I have a 2000 dodge ram truck and the dash is all cracked. i called dodge customer care and they cant do anything are don't want to do anything. it isthere fault they should fix it. *tr | |||
| 11/07/2009 | 1 | ||
| I have a 2000 dodge ram 1500. and the dashboard has completely cave in. it has happen to lots of trucks this model and year of truck. *tr | |||
| 10/15/2001 | 27000 | 1 | |
| Dashboard cracking after being taken care of properly. *tr | |||
| 02/10/2007 | 98000 | 1 | |
| This is a dodge 1500 2000. i bought this used and it did have a hair crack in the dash. within 6 months this hair crack turned into more than a dozen throughout the dash with the area of the vent starting to fall through. could this be a hazard. *tr | |||
| 07/05/2008 | 120000 | 1 | |
| Dash is cracking on my 2000 dodge truck 1500 ,would like my dash replaced don't want a hole in my dash causing headlight to go out this could be a safety issue. *tr | |||
| 11/13/2006 | 98000 | 1 | |
| My 2000 dodge ram truck dashboard is just about disintegrated with many cracks - pieces are starting to fall out which exposes the wires to sun. dodge does not want to seem to do anything about these faulty dashboards that appear to be falling apart. *tr | |||
| 03/15/2003 | 36000 | 1 | |
| The dashboard is cracked and caving in. there are large pieces of the dash just crumbling. i have read hundreds of complaints by other consumers with the same problem. obviously a factory defect with cheap plastic. dodge states the dash is upholstery and is not covered under any warranty. *tr | |||
| 04/08/2002 | 50000 | 3 | 03/30/2000 |
| I purchased a 2000 dodge ram 1500 new in 2000. at 50,000 miles the dash began to crack at 2 yrs old. although i purchased an extended warranty to 75k miles, i was informed by a dealer that trim and upholstery was not covered. now the dash has completely failed, a huge hole has emerged, it rattles this has caused the defrost vent not work properly and possibly the passenger airbag may be compromised due to the dash becoming unsecure because the plastic has broken from around the screws. i recently went to another dealer to get a quote of over $1000 to repair. the dealer tells me that chrysler has been fixing these trucks if the original owner still owns it regardless of warranty expiration. because of the product failure. so i then call the 800 number given only to be told that it is basically too late now because my truck is 8 yrs old. this was hard to swallow because i tried to repair it under my extended warranty when only 2 yrs old. i am very, very dis-satisfied with the product and service of chrysler corp. i know that there are literally thousands of have experienced the same problem and i look at every truck the same body style as mine, and they all have cracked dashes. i went online to find several websites of dodge owners with the same problem with warranty and service. this is a factory defect that chrysler should at least offer a substantial amount of assistance with the repair or lower the cost of the parts to repair so that people can afford them. *tr | |||
| 11/20/2007 | 176900 | 1 | 10/31/1999 |
| 2000 dodge ram 1500 truck - cracked dashboard. talked with local car dealer service department and asked if they had any recalls or if they had heard of any other problems with the dashboards. i was told none that they have heard of and that they could do nothing about the problem because it was out of warranty. *tr | |||
| 02/01/2004 | 24000 | 1 | 01/01/2000 |
| Dash cracks, fell apart. *tr | |||
| 04/02/2005 | 75000 | 1 | 09/27/1999 |
| I have cracked dashboard in my 2000 dodge 1500 ram pickup. this could damage the wiring in the vehicle and cause more unnecessary repairs had this not happen. the quality of the plastic is bad. it does not last more than 2 or three years before it starts cracking. *tr | |||
| 03/01/2004 | 1 | 07/20/2000 | |
| 2000 dodge ram.....cracks in dashboard have now joined and chunks have fallen in. worried that this will impair airbag deployment. i purchased this truck new and cracks started about 3-4 years into ownership. *jb | |||
| 05/31/2007 | 74000 | 1 | 05/08/2000 |
| I have a 2000 dodge ram 1500 quad cab sport model. it has a cracked dash. inface, there are large holes exposing wiring. chrysler says this in not a defect. and is not covered under warranty. *tr | |||
| 08/23/2005 | 98000 | 1 | 11/15/2000 |
| I own a 2000 dodge 1500 pick-up after about 4 years of ownership the dashboard developed a small crack at the passenger defroster vent. the crack increased in size until the top of the passenger dashboard was in many sections. this may cause a problem if the passenger air bag was deployed by sending flying pieces of dashboard out with the force of the air bag. ak | |||
| 01/01/2004 | 1 | 01/01/2001 | |
| I own a 2000 dodge ram 1500, the dashboard was severly cracking, and had a few pieces break loose. luckly the pieces didnt hit me. these cracks apeared about 3 yrs ago, and have gotten alot worse. i could find no solution but to replace the top part of the dashboard that was cracking at a cost of $850.00 installed. *ak | |||
| 05/05/2007 | 70900 | 1 | 05/05/2007 |
| Cracked dashboard. *ak | |||
| 09/08/2003 | 1 | ||
| I have a dodge ram 1500 p/u truck bought new in 2000. in 2004 the dash board began cracking in multiple places. according to local dodge dealership my truck was out of warranty and this was expected in the florida sun. within 6 months after the crack started, the middle of the dash caved in - the entire dashboard is now very brittle. i do not feel a dashboard should only last just outside the warranty period. the replacement cost of the dash from dodge was $1000+. how do i proceed with this issue. this is not fair to the many dodge customers. *tr | |||
| 04/01/2005 | 1 | 06/15/2002 | |
| The dashboard and glove door compartment door cracked on the consumer's 2000 dodge 1500.*mr *nm | |||
| 03/22/2000 | 2 | 02/18/2000 | |
| Vehicle experienced vibration at idle, dealer found the step bars improperly installed which caused the knocking noise at idle. *slc | |||
| STRUCTURE - BODY | |||
| 05/01/2008 | 89000 | ||
| I bought my 2000 dodge ram brand new. about 3 years ago i noticed some small cracks in the dash, then some time last year, the dash started collapsing in huge sections. i then started having electrical problems. i checked with my mechanic and he said it is a result of the sun hitting the wires through the holes in the dash. i then bought a dash cover to stop any further sun damage but continue to have intermittent electrical problems. it has gotten to where it is unsafe to drive. | |||
| 11/06/2008 | 106000 | 1 | |
| As the truck was being driven down the road, approx. 40 mph the hood of the truck flipped up and off. the hood was hanging off the side of the truck. *tr | |||