Consumer Complaints


Fail datemilesoccurencesPurchase date
STRUCTURE
06/21/20121
 I was rear ended at a red light and my dash board sustained multiple fractures. part of the dash board fractured and became airborne in the vehicle. it was the size of an iphone. there was also another part of the dashboard where a hole is present and the dash board is sunken in. very disappointed with the quality and safety issues. photos were forwarded to my attorney. *tr
07/15/2009630001
 The dash has cracked in multiple area's causing sharp edges in the dash. very easy for kids to cut there hands. also if vehicle was involved in a accident the sharp edges would come lose hitting the driver and passengers in the vehicle causing bodily harm. *tr
06/21/20121
 I was rear ended at a red light and my dash board sustained multiple fractures. part of the dash board fractured and became airborne in the vehicle. it was the size of an iphone. there was also another part of the dashboard where a hole is present and the dash board is sunken in. very disappointed with the quality and safety issues. photos were forwarded to my attorney. *tr
07/15/2009630001
 The dash has cracked in multiple area's causing sharp edges in the dash. very easy for kids to cut there hands. also if vehicle was involved in a accident the sharp edges would come lose hitting the driver and passengers in the vehicle causing bodily harm. *tr
04/06/20091
 Cracks begin to appear in the dashboard in april 2009 just below the windshield and have now began to show up in the main dashboard cap. a large gaping slit near the instrument display appear on july 5, 2012. on july 11, 2012 power was lost to the gauges on the instrument panel which also included the hazards, turning signals, brake lights and one head light. requested electronically through the chrysler/dodge, official website possible recalls and i was contacted via phone 24 hours later with a confirmation that no pending or missed recalls were in place for the truck. when asked if there were any solutions to the complaints of cracked dashboards in the dodge ram 1500 made in 2002, the representative indicated that there were no known complaints listed for the dashboard and provided no resource in better replacement part. scheduled to have vehicle check the week of july 16,2012. *tr
06/04/20121360001
 The dashboard in the 2002 dodge ram 1500 has multiple hairline cracks and pieces are beginning to fall behind the dash. i'm afraid that these pieces could negatively impact the function of the airbags, heating / cooling system, or other electrical components of the vehicle. if there is an accident there could be fragments that break apart and could potentially cause eye damage or severe lacerations. i have found multiple complaints from numerous owners concerning this issue. *tr
07/17/2007
 I own a 2002 dodge ram 1500 and the dash looks like it has been through a war zone. it is cracked all to pieces and parts are starting to fall off.
03/01/2008400001
 My dodge ram 1500 truck is a 2002 model. the entire dashboard is cracking so badly that large pieces are falling down into the electrical section. it gets worse daily and i'm afraid of a fire. *tr
04/01/2009500001
 The dash has begun cracking. little pieces are falling down into the dash the lower dash and into air vents. these are not small minor crack, they are large cracks that cover the entire dashboard. this has been a problem with dodge ram dashboards for years. *tr
05/01/20071
 The dash on my 2002 dodge ram 1500 has cracked in multiple places due to defective plastics. i understand i am not the only person with this issue. where this has become a safety issue is the sharpness of the parts. my son and i have both sliced our hands open when cleaning the dash, even trying to be careful. this is a safety issue and should be addressed by chrysler. see the following website as i am not the only person with this issue. http://www.dodgeproblems.com/cracked-dashboard.shtml. *tr
03/01/2006770001
 I purchased 2002 dodge 1500 truck new. now the dash board is cracked 3 different places,and the dodge dealer will mot replace or fix the problem without charging me 1000$. this seems to be a big problem facing dodge truck owners from 1998 to 2006. please help. thanks michael *tr
10/29/2008800001
 Dashboard has so many cracks its a safety issue. 2002 dodge ram 1500. *tr
01/31/2008600001
 Dash is cracking on passenger side and is jeopardizing the function of passenger airbag. the faulty dashes were reported by numerous dodge owners and is obviously a faulty part. dodge says that they cannot replace it because the truck is out of warranty. the piece will cost $540 and installation is $600. *tr
12/25/2007112/25/2007
 The dash of my 2002 dodge ram is cracking and i fear it may collapse, exposing all electrical wiring and connections to sun related damage. i am aware that this is a nationwide problem affecting thousands of dodge owners. *tr
01/01/20054000010001/11/2002
 Corroded dashboard. as of two years ago the dashboard has literally been cracking into small pieces exposing the internal wiring/airbag equipment, which will have the tendency to cause defects with headlamps, engine failure, etc. *ak
06/13/2007102/01/2006
 We own a 2002 dodge ram 1500 and the dashboard has severe cracked. this was not caused by anything that we have done, and we could nnot afford and do not feel that we should have to pay to get it fixed. we have been informed from other people that they had the same problem. research done on the internet showed that it is a widespread problem.*ak
03/10/2007204/14/2005
 Dash board cracking, dash light and headlight went out while driving. also, replace windshield twice. unknown why the windshield crack. *tr
02/01/2007420001
 I have had large cracks develop in the structural portion of my dash. there has been no accident or damage to the vehicle. *tr
04/05/2006103/09/2003
 2002 dodge ram 1500 truck - the dash has cracked in several places. i actually saw it crack as i was driving home from work, on a smooth highway. also, the rotors warped within the first year, the dealer turned them, even though we asked that they be replaced. several months later we had the same problem with the rotors and the dealer turned them again. once more, we had asked that they be replaced and we were told dodge would not pay for the rotors to be replaced. *nm
STRUCTURE - BODY
08/20/201294000
 Tl- the contact owns a 2002 dodge ram 1500. the contact stated that while driving 65 mph a piece of the dashboard fractured and began to crack in four different places. the vehicle was taken to several independent mechanics for diagnosis and the contact was informed that there were no repairs but instead, the entire dashboard would need to be replaced. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileages were 94,000. kmj
08/20/201294000
 Tl- the contact owns a 2002 dodge ram 1500. the contact stated that while driving 65 mph a piece of the dash board broke off and began to crack in four different places. it had continued to fall apart. the vehicle was taken to several independent mechanics for diagnosis and was informed there was no repair but instead the whole dash would need to be replaced. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileages were 94,000. dt
STRUCTURE - BODY - DOOR
09/23/2002408/01/2002
 None
STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS
06/09/20031
 Tailgate was lowered while driving and both safety cables were attached. after encountering a dip in the road, the tailgate became instantly dislodged and very nearly injured two pedestrians. allen samuels dodge refused responsibility and refused to repair tailgate - the service manager was also failure at customer relations. i don't have the exact date of the incident so the listed date is only an estimation. i also notice that this is the second complaint listed for the exact same problem.
08/31/20031
 Tailgate completely separates from truck while driving - dodge refuses responsibility. *jb