Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
VISIBILITY - GLASS, SIDE/REAR
07E104000SAFELITE FULFILLMENT, INC. E (Equipment)165701/15/2008MFRCHRYSLER GROUP LLC12/11/200712/11/2007571205
Defect SummaryCertain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials.
Consequence SummaryIn the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
Corrective SummarySafelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008.
NotesThis recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov.

Consumer Complaints


Fail datemilesoccurencesPurchase date
VISIBILITY
11/17/2011175000
 Tl- the contact owns a 2003 dodge 1500. while driving approximately 55 mph the contact noticed the defroster was not defrosting the windshield and there was no air flow. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 175,000. rvk
09/01/200958000
 The problem began with the ignition remaining on with the key out. the next thing was the headlights not switching between bright and dim.third came the wipers not turning on all the time.now the turn signals are working improperly.
12/01/201080000
 In 2008 when the truck was under warranty the dash started cracking. i was advised and up until october, 2010 (when the warranty expired) that the cracked dashboard is considered cosmetic and not covered by warranty. starting in dec. 2010 the defroster instead of sticking once in a while and requiring a switch from defrost to vent back to defrost to get it to work, started not working. dodge will not repair the defrost issue which is a safety issue unless i replace the dash. i believe that the cracked dash which by itself is probably something that is more a customer satisfaction and poor engineering effort becomes a safety issue when it must be replaced because of issues that occur with the defrost system. many times i have driven this truck in bad weather conditions where i need the defroster just to see out of the windshield and the fogging occurs while i am driving (typically on a highway/interstate). now i'm forced to replace something cosmetic or not a safety issue due to something that is? the issues with the defrost breaking are common. i strongly encourage the nhtsa to require dodge to replace or repair broker defrosters as these systems even in vehicles dating back into the 1950's rarely if ever require any repair and for good reason...safety. if dodge then believes the dash needs replacing they should be required as part of the safety replacement requirements to replace/repair and and all peripheral components required to correct the issue. i, and as i read many others, would truly appreciate an evaluation of this matter and attention by the nhtsa. thank you for your time.
VISIBILITY - WINDSHIELD
06/01/2004106/30/2003
 Consumer states there is a blind spot on the windshield. it is where the door column and the windshield come together. it prevents consumer from seeing on either side. the pillar is quite wide. *ak *nm
VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING
07/21/2006500005003/25/2004
 While driving down the interstate, it started to rain, i turned on my windshield wipers and they did not work, neither did my turn signals and hazard flashers. i pulled over and after a while they started working, now there are times when the windshield wipers and turn signals do not work, and then sometimes you turn the left turn signal on and the right one flashes and vise versa. i am taking it into the dealership monday this issue doesn't happen all the time, i would guess about fifty percent of the time. *jb