Dodge 2500 2002
Model 2500 made in 2002 by Dodge got 37 consumer complains there is 1 recall as well as 1 service bulletin. Consumer complaints with reference, among others things, to engine and engine cooling, exterior lighting and fuel system, diesel. Technical service bulletines regarding electrical system. There was one recall concerning visibility .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | CHRYSLER GROUP LLC | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - WIRING | |||||
| 0408 | 11/03/2004 | 10011493 | Original minute mount wiring and e-force isolation module wiring conversions. fisher. various models including all gm/chevrolet and ford. 2002 & prior. *tt | 01/26/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 03/04/2005 | 31190 | 2 | |
| While pulling out of the driveway, there was no power steering and no brakes. after the vehicle was towed to the dealer, no defects were found, however , the vehicle was suspected to have a valve leaked. the consumer later saw oil on the ground, got into the vehicle and the same thing occurred again. he let the vehicle run for a few minutes and the power and brakes came back. *jb | |||
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||
| 04/22/2005 | 56000 | 2 | |
| At approximately 56,000 miles i had a 216 vehicle engine code come up. this showed a failure in the injection pump. i have approximately 79,000 miles on the vehicle and the code has once again come up. i went to the dealer and they see everything is ok and can't figure out why the light is coming on. the vehicle is now beginning to suge during driving, a sign of not enough fuel being delivered to the engine. in speaking with multiple diesel mechanics in the area this is a problem cummins has with the isb engine. *ak | |||
| EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH | |||
| 04/11/2007 | 62000 | 50 | |
| I own a 2002 dodge ram 2500 cummins diesel pickup. this is the previous body style that ran from 1994 to 2002 in the 2500 and 3500 trucks. when i switch from high beams to low beams, the lights shut off completely. it is extremely dangerous to have your lights go out at highway speeds with oncoming traffic. i have heard of many other complaints from owners of these trucks. why is there no recall on this safety issue? *tr | |||
| FUEL SYSTEM, DIESEL | |||
| 05/12/2005 | 20 | 04/11/2002 | |
| I recently experienced this while i driving with trailer in tow and had loss of power. being followed by traffic i was unable to accelerate up the hill. i have also experienced problems when turning into traffic the loss of power and unable to accelerate has caused other drivers to perform drastic braking and maneuvering to avoid collisions. what happens is the engine does not respond to the fuel pedal input. i have checked the codes on the dodge ram 2500 equipped with the 5.9l cummins turbo diesel and have found a p0216 code indicating the bosch vp44 injection pump is not communicating with the ecm. there appears to be a defect in the vp44 computer talking with the ecm. this was not the first time the dead pedal issue occurred. this first started around 36000 miles after a long highway trip coming to a stop after which the engine stayed at idle and would not accelerate. currently it has become more consistent. i have noticed that this occurs when the weather changes drastically or the engine has been worked and is hot. i am starting to believe that the computer mounted on the vp44 is losing connectivity due to the computers susceptibility to extreme temperatures. i have researched failures concerning the vp44 and have noted that on the cummins isb engine there have been many failures of this integral engine component. this engine is found in many other applications such as school buses, rv's, and light duty truck applications. after researching the multiple failures the majority of the fixes for this issue has been to replace the vp44 injection pump. i would encourage the nhtsa to investigate said issues and take appropriate action to remedy the faulty equipment on this engine. this is a significant safety concern which needs to be resolved due the engines applications in school buses, rv's and light duty trucks. -regards chad mckinney | |||
| 10/12/2004 | 17 | 2 | 05/09/2002 |
| (2) vp44 fuel injection pump failures, (1) fuel lift pump failure: at approximately 56,000 miles of service, the first vp44 fuel injection pump failed (documented chrysler p216 code was loaded into the pecm), again at approximately 78,000 miles, the vp44 fuel injection pump again failed, as did the diesel fuel lift pump. the vehicle was repaired by the dealer(s). this mechanical defect is consistent throughout the industry, and the cost of repairs at the chrysler dealership is more than $3,000.00 per incident for a total of more than $6,000.00 in accrued costs if i were to pay for this out of pocket. my concern is that when the warranty period is over, the reliability of the vehicle will be the same: another and then anther fuel injection pump will need to be replaced. note: incident dates below are approximate but can be authenticated and corrected if needed.*jb | |||
| 06/15/2003 | 23742 | 1 | 11/15/2002 |
| Lift (transfer) pump failure. *nlm | |||
| FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||
| 05/12/2005 | 20 | 04/11/2002 | |
| I recently experienced this while i driving with trailer in tow and had loss of power. being followed by traffic i was unable to accelerate up the hill. i have also experienced problems when turning into traffic the loss of power and unable to accelerate has caused other drivers to perform drastic braking and maneuvering to avoid collisions. what happens is the engine does not respond to the fuel pedal input. i have checked the codes on the dodge ram 2500 equipped with the 5.9l cummins turbo diesel and have found a p0216 code indicating the bosch vp44 injection pump is not communicating with the ecm. there appears to be a defect in the vp44 computer talking with the ecm. this was not the first time the dead pedal issue occurred. this first started around 36000 miles after a long highway trip coming to a stop after which the engine stayed at idle and would not accelerate. currently it has become more consistent. i have noticed that this occurs when the weather changes drastically or the engine has been worked and is hot. i am starting to believe that the computer mounted on the vp44 is losing connectivity due to the computers susceptibility to extreme temperatures. i have researched failures concerning the vp44 and have noted that on the cummins isb engine there have been many failures of this integral engine component. this engine is found in many other applications such as school buses, rv's, and light duty truck applications. after researching the multiple failures the majority of the fixes for this issue has been to replace the vp44 injection pump. i would encourage the nhtsa to investigate said issues and take appropriate action to remedy the faulty equipment on this engine. this is a significant safety concern which needs to be resolved due the engines applications in school buses, rv's and light duty trucks. -regards chad mckinney | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 06/03/2005 | 68000 | 2 | 04/16/2002 |
| My dodge 2500 quad cab truck with cummins engine has suffered it second transmission failure in 14 months. it is still under warranty, and the dealerhip will fix, however this level of failure is extreeme for a new vehicle. the current failure feels like the auto transmission lock up will not dis-engage when comming to a stop. extreeme brake pressure is required to keep truck from bolting at stop lights. my truck is stock. i believe the tranmission must have a serious defect. i am worried that the warranty will soon expire, and i will be faced with huge repair bills on this basically new truck. | |||
| 06/26/2002 | 1 | ||
| When vehicle was in park on a flat surface and it rolled back, causing damage to vehicle. dealer notified.*ak | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 08/02/2004 | 19000 | 2 | |
| When consumer depressed the clutch to stop the vehicle gear would not disengage. vehicle continued to roll forward, and consumer had to shut the engine off to stop the vehicle. the vehicle repeated this same problem the next day, and it was towed to the dealer. *ak | |||
| 06/23/2004 | 1 | ||
| While parking vehicle in reverse the clutch failed. vehicle was towed to the dealership, and mechanic replaced the clutch cylinder at very low mileage at consumer's expense of $353.39. *ak | |||
| POWER TRAIN - DRIVELINE | |||
| 05/30/2008 | 111000 | 1 | |
| We feel that the rear -end problem that we are experiencing is a factory defect, and would like to be reimbursed for the expenses incurred for repair of the truck. in october 2007, we reported that we were having problems to tempe dodge. we said that we had a leak of some kind and that the rear end was having a foul odor. they kept the truck in the shop at the dodge dealership to make repairs. we got the truck back and less than 2 days later, the axle twisted off of the truck while we were driving down highway 8 going to texas! we had to be towed back to tempe dodge. they fixed the truck again. now, here it is only a few months later, may 30, 2008 and we are experiencing problems again and the truck is back in the tempe dodge shop for another problem with the rear-end. this time it is growling like we have a tiger under the vehicle. we spoke to several people with the same model and year trucks and they have also experienced the same problems. one lady across the street from us said that her axle broke off too. so, we need your advice and help! why haven't you recalled the 2002 dodge 2500 diesel if it is having so much trouble with the rear-end, and why should i have to pay the bill if the problems are because it wasn't made correctly? we are now waiting to hear from tempe dodge about our truck, but we are now retired and will not have the money again to pay another $ 4,100 more dollars to fix the same problem. can you please advise us as to what to do? i feel it is a manufacturer problem and that dodge should pay for the work done on the truck, plus we should be reimbursed the $ 4,100, already spent when the problem was never really fixed! fortunately for us no one was hurt when the axle broke. i felt the truck engine stop working, and my wife said, stop the truck immediately, something is wrong. we immediately stopped, got out of the truck and the wheel was hanging on by a thread of metal. we thanked the lord for saving our lives. *tr | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 06/23/2004 | 1 | ||
| While parking vehicle in reverse the clutch failed. vehicle was towed to the dealership, and mechanic replaced the clutch cylinder at very low mileage at consumer's expense of $353.39. *ak | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 01/15/2010 | 110132 | 1 | |
| Brake line broke while driving. had mechanic examine the vehicle and states that entire line end to end is rotted out. *tr | |||
| 12/20/2004 | 1520 | 2 | 07/01/2002 |
| Vehicle was traveling at 20 mph when all of a sudden the driver noticed that he lost the steering and brakes. *ak the power steering and the brakes failed when the consumer was hooking the vehicle up to a trailer. the brake failure returned and caused an accident. *sc *jb | |||
| 01/27/2003 | |||
| Brake pedal would go to the floor causing extended stopping distance. dealer has been notified. ph | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 11/01/2002 | 09/01/2002 | ||
| Previously reported on 10/22/02, odi# 768732, and again to webmaster on 10/25/02. vehicle has been taken to dealership where purchased for repairs to no avail. this is the 4th time that it has been in the shop for the same metal to metal clanking noise in the front left and right side of the wheel area. the noise only occurs when the vehicle has been in reverse and the brakes are applied and then forward and the brakes are applied. after continueing in a forward motion it does not make the noise when brakes are applied. this 4th time that it was in the shop, the brake calipers were replaced and it is as if nothing had been done as the noise is still present. with this being a metal clanking noise, i feel that it could be a serious safety problem if something actually breaks. i am now to continue driving the vehicle until an other appointment can be made to bring the truck back to the dealership for more guess work. and when they have a loaner vehicle. i have owned the truck for a little over a month and it has been in the repair shop for about two weeks and the problem can not seem to be fixed. dt | |||
| STEERING | |||
| 04/01/2002 | 150 | 1 | 03/01/2002 |
| Poor steering control. vehicle drifts. loosness in steering. manufacturer's reresentative states the problem cannot be corrected. all dodge 2002 pickup have problems with steering. the steering has been worked on since the first 150 miles of being new. vehicle has approximately 14,000 miles to date.*ak | |||
| STEERING - COLUMN | |||
| 08/05/2002 | 29000 | 10 | 04/01/2002 |
| Vehicle idles and does not accelerate when the gas pedal is stepped on. also, vehicle tends to decelerate often when it is traveling at various speeds on the road. taken to the dealer for a total of 10 times, but the cause was still undetermined.*ak the vehicle never ran right after the wiring on the steering was replaced. cruise control or gas pedal does not work. truck caught fire in the steering column. the vehicle engine shut off by itself and started back up by itself twice. *tc | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 04/01/2002 | 150 | 1 | 03/01/2002 |
| Poor steering control. vehicle drifts. loosness in steering. manufacturer's reresentative states the problem cannot be corrected. all dodge 2002 pickup have problems with steering. the steering has been worked on since the first 150 miles of being new. vehicle has approximately 14,000 miles to date.*ak | |||
| 08/01/2002 | |||
| Consumer states that vehicle's steering wanders excessively. has to continously correct steering while driving. dealer has replaced gear box and tires, but problem still exists. ts | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 10/15/2002 | 10000 | 2 | 06/06/2002 |
| Power steering was defective when the vehicle was running. steering wheel will not move. dealer has replaced the power steering pump/hydro boost and two hoses. however, problem recurred. *ak the consumer stated that the vehicle does not have any power steering when idleing and somtimes at low speeds. steering box has been replaced but problem exists. dealer will no longer service the vehicle for the same problem. *tc | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 10/15/2002 | 10000 | 2 | 06/06/2002 |
| Power steering was defective when the vehicle was running. steering wheel will not move. dealer has replaced the power steering pump/hydro boost and two hoses. however, problem recurred. *ak the consumer stated that the vehicle does not have any power steering when idleing and somtimes at low speeds. steering box has been replaced but problem exists. dealer will no longer service the vehicle for the same problem. *tc | |||
| STEERING - LINKAGES | |||
| 04/01/2002 | 150 | 1 | 03/01/2002 |
| Poor steering control. vehicle drifts. loosness in steering. manufacturer's reresentative states the problem cannot be corrected. all dodge 2002 pickup have problems with steering. the steering has been worked on since the first 150 miles of being new. vehicle has approximately 14,000 miles to date.*ak | |||
| STRUCTURE | |||
| 06/26/2003 | 1 | ||
| I have a 2002 dodge truck 2500 diesel. the dash busted right after i bought ,i had to buy a cover to put over it to keep it from falling apart. i know other dodge trucks have the same problem. i have check them when i would see them in the parking lots and other places. i think this should be checked into and be a recall on them. thank you *tr | |||
| 04/11/2007 | 62000 | 50 | |
| I own a 2002 dodge ram 2500 cummins diesel pickup. this is the previous body style that ran from 1994 to 2002 in the 2500 and 3500 trucks. when i switch from high beams to low beams, the lights shut off completely. it is extremely dangerous to have your lights go out at highway speeds with oncoming traffic. i have heard of many other complaints from owners of these trucks. why is there no recall on this safety issue? *tr | |||
| STRUCTURE - BODY | |||
| 11/07/2005 | |||
| The dash in my 2002 dodge truck busted after 2 years and had only 40,000 miles. this should not had happened so soon. it is now in several pieces. | |||
| STRUCTURE - BODY - DOOR | |||
| 06/16/2004 | 36000 | 11/26/2003 | |
| I bought my dodge ram 2500 4x4 year of mfr.2002 with 32000 miles.i have owned this truck for just about a year i now have 47000 miles.what i have noticed is the lower inside edge of my doors are showing sighns of rust,to the point that rust pits are showing through the outside finish.my manaul says body is warranted for five years or 100,000 miles.i need advice on how to handle this when i call the local delarships they ask if i am the original owner and if i bought from them.i have gotten two estimates #1 for $750.00 #2 for $1492.00 | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 04/07/2005 | 48000 | 1 | 04/08/2004 |
| A 20002 dodge truck with 48000 needed upper ball joints, this was discovered while driving down the highway when the passenger side right front wheel nearly came off. the consumer first thought it was a was loose lug nut but upon inspection the nuts were tight, but the ball joint was worn and loose. this was the first incident. *jb | |||
| UNKNOWN OR OTHER | |||
| 11/07/2005 | |||
| The dash in my 2002 dodge truck busted after 2 years and had only 40,000 miles. this should not had happened so soon. it is now in several pieces. | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 08/05/2002 | 29000 | 10 | 04/01/2002 |
| Vehicle idles and does not accelerate when the gas pedal is stepped on. also, vehicle tends to decelerate often when it is traveling at various speeds on the road. taken to the dealer for a total of 10 times, but the cause was still undetermined.*ak the vehicle never ran right after the wiring on the steering was replaced. cruise control or gas pedal does not work. truck caught fire in the steering column. the vehicle engine shut off by itself and started back up by itself twice. *tc | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 08/05/2002 | 29000 | 10 | 04/01/2002 |
| Vehicle idles and does not accelerate when the gas pedal is stepped on. also, vehicle tends to decelerate often when it is traveling at various speeds on the road. taken to the dealer for a total of 10 times, but the cause was still undetermined.*ak the vehicle never ran right after the wiring on the steering was replaced. cruise control or gas pedal does not work. truck caught fire in the steering column. the vehicle engine shut off by itself and started back up by itself twice. *tc | |||
| WHEELS - RIM | |||
| 11/06/2005 | 72500 | 1 | 06/13/2004 |
| Dt: contact stated while driving on a dirt road at approximately 15 mph the rear passenger's side tire blew out. he took the vehicle to a tire shop to have the other tires checked. the mechanic at the shop told him the reason the tire had blown out was because the rims cracked. *ak | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| AK | ANCHORAGE | LITHIA DODGE CHRYSLER | ||
| AZ | TEMPE | 85284 | TEMPE DODGE | 1-480-598-2363 |
| CO | SALIDA | 81201 | MORNING STAR AUTOMOTIVE | |
| ID | NAMPA | 83687 | PETERSON'S STAMPEDE | 1-800-657-6468 |
| IL | METROPOLIS | 62960 | LINWOOD MOTOR CO. | 618-524-2621 |
| MN | DULUTH | 55811 | DULUTH DODGE | 218-720-6123 |
| MO | CASSVILLE | 65625 | SEVEN VALLEY | |
| NJ | EGG HARBOUR TOWNSHIP | 80234 | SATURN OF ENGLISH CREEK | |
| TX | MESQUITE | CHAPARELL DODGE | ||
| TX | WAXAHACIE | SMITH DODGE | 972-938-1883 | |
| VA | SALEM | HART MOTORS | 540-389-2364 | |
| WA | SEATLE | 98125 | BILL PIERRE DODGE | 206-363-6400 |