Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 00V421002 | DAIMLERCHRYSLER CORPORATION | from 07/01/1994 to 02/28/2000 | V (Vehicle) | 393796 | 05/21/2001 | ODI | CHRYSLER GROUP LLC | 12/18/2000 | 03/12/2001 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. if the rubber boots on the lower lateral arm ball joints of the front suspension were damaged during assembly, dirt and water can intrude. also, mmc has added the potential of leaking moisture, which can cause the ball stud to corrode. | |||||||||||||||
| Consequence Summary | This condition could cause the lower lateral arm ball joint to separate, increasing the risk of a vehicle crash. this campaign supercedes mmc's previous safety recall campaign, see 99v-066. | |||||||||||||||
| Corrective Summary | Dealers will inspect the lower lateral arm ball joint for wear. ball joints that exhibit wear beyond the established tolerance will be replaced with newly designed lateral arm ball joints. ball joints that are within the established tolerance will be cleaned and a special sealant will be applied to prevent intrusion of moisture. | |||||||||||||||
| Notes | Owner notification began may 21, 2001.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 020299 | 04/09/1999 | 604970 | Vehicles exhibiting front coil spring creaking, popping, or squeaking. *tt | 05/21/1999 | |
| SUSPENSION - REAR - SHOCK ABSORBER | |||||
| 020799 | 06/11/1999 | 020798 | 606164 | Conditions with light knocking noise from the rear shock area. *tt | 08/11/1999 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 07/01/1998 | |||
| While driving at 50 mph vehicle starts vibrating, steering wheel will shimmy. dealer contacted and is aware of problem. problem still exists. provide further information. *ak | |||
| SUSPENSION - FRONT | |||
| 12/11/2010 | 140000 | ||
| Tl- the contact owns a 1998 dodge avenger. the contact stated in the past year both lower ball joints failed on the vehicle. the contact was driving 35 mph when the drive side ball joint failed and the tire started to lean. after having the driver side repaired, the passenger side failed while the contact was traveling 45 mph causing the contact to spin around and end up facing on coming traffic. the contact found out after that recall campaign 00v421002 for the suspension and lower ball joint affected the vehicle, because the contact was never notified. the failure mileage was unknown the current mileage was 140000.rl | |||
| 11/21/2010 | 114000 | ||
| Tl- the contact owns a 1998 dodge avenger. while the contact was driving 55 mph the vehicle hit a bump causing the lower control arm to snap, the suspension to go down and his tire to go up into the fender. the vehicle was towed. the vehicle was not taken to a dealer for repairs or inspected. the failure mileage was 114,000. ds | |||
| 08/09/2007 | 86000 | ||
| Tl* the contact owns a 1998 dodge avenger. while driving approximately 70 mph on normal road conditions, the engine stalled without warning. he was able to coast onto the emergency lane. the contact was able to restart the vehicle. the vehicle was taken to an authorized dealer for diagnostic testing. the technician was unable to duplicate the failure. in addition, both front tires required three replacements as a result of a defective lower ball joint. although there was a recall under nhtsa campaign id number 00v421002 (suspension, front control arm, lower ball joint), the dealer stated that the recall repair was previously performed on the vehicle. the manufacturer would not offer additional assistance. the failure mileage was 86,000 and the current mileage was unknown. | |||
| 01/06/1999 | |||
| While driving on wet pavement 50-55 mph, felt car pulling to the left, pulled over, tire was completely flat and pulled away from the rim, no previous warning or indication of incident. dealer contacted and will investigate. provide further information. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 2 | |||
| Recall #967. consumer states that ball joints were not seal as noted in notice. | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/06/2007 | 120100 | 2 | 01/02/2007 |
| I was driving on the highway when all of a sudden it felt like i had a blowout. i began to slow down and pull over and front driver side tire broke. i skidded to a stop on the side of the road. i got out of the car, looked at the wheel, and it was facing toward the sky. lucky for me this happened on a sunday morning with very limited traffic, or it could have be fatal. i had the car towed to a shop, and they said the ball joint and axle broke, the front tires were ruined, and the driver's side wheel needed to be replaced. the total cost of repairs was about $1500. the shop replaced the ball joint and axle, and were now in the process of finding a wheel for me. i am not sure if the old part was available or not. someone informed me that there was a recall on these ball joints, so i called the dealership to ask them about my car, and they informed me that a dealership had corrected the recalled ball joint on february 20, 2002. however, it was not easy to believe that if they had fixed it correctly only five years ago that it would have broken in such a manner. *ak | |||
| 06/01/2001 | 62309 | 1 | 12/28/1999 |
| Dt: the contact received recall 00v421002 five years ago. when she took the vehicle to the dealership they stated there was nothing wrong with the ball joints. the ball joints were making an intermittent clung at that time. the problem got progressively worse. the contact states it sounded like the wheel was going to fall off. the vehicle was taken to the dealership on october 19, 2005. they stated there was excessive wear on lower ball joints, and they should be replaced soon. the vehicle was checked at two other places ,and they stated the same thing. when she called chrysler, they insisted that the dealership had to do the work. chrysler then called the dealership, and they stated the recall was on the boot that covered the ball joint and it was not sealed properly. the dealership stated the boot was not damaged, it was just the ball joint. *ak | |||
| 12/28/2001 | 30000 | 100 | 10/19/1999 |
| Dt: when applying brake pressure there was a surging effect as if the brakes were pulsating. the contact determined the rotors warped. the vehicle was taken to a service dealer for confirmation of the warped rotors. the rotors were replaced, but the contact was unaware if these were actual chrysler parts or after market replacements. after the repairs the problem returned. the contact's father consulted a service center that noted that this was a common problem. this has not corrected the problem. no further repairs. the brakes did stop the car but there was a rocking motion as if it was in a catching and releasing fashion. there have been no accidents. also, the contact added that there was nhtsa recall o0v421002 concerning the front suspension lower ball joints for which this vehicle was included. the contact did not experience e a failure, but since the recall repair work was done a couple years ago there have been a noise from the front of the vehicle. last week the vehicle was taken to a mechanic ,who determined the ball joints were failing. the vehicle was taken to a chrysler dealer who inspected the vehicle and said it may have been a strut or a sway bar. the contact referred back to the mechanic , who showed the contact that there was a failed ball joint. the contact was unsure if the dealer had corrected the ball joints as indicated in the recall. *ak | |||
| 07/26/2005 | 99000 | 1 | 06/30/2005 |
| Dt: 1998 dodge adventure. consumer took vehicle for a state inspection which approved the vehicle. twenty days later on 7-26-05 the ball joint fall off the vehicle. the consumer heard a loud popping noise, and then consumer5 lost total control of the vehicle, and it hit a road sign and ran through another . there had been no other problems with the vehicle. the consumer had the vehicle towed to home. consumer had another state certified inspection mechanic look at the vehicle, and they told him there was no way it should have passed inspection. when he contacted the diamler/chrysler manufacturer, they said would send someone out to look at the vehicle, this was on 8-1-05. a police report was issued. *ak | |||
| 02/07/2002 | 2 | 10/18/1997 | |
| Recall to inspect the lower lateral arm ball joints and replace them if necessary.*mr the consumer has replaced the lateral link twice prior to receiving the recall notice. *nm | |||
| 04/18/2004 | 115600 | 2 | 12/20/1998 |
| I experienced 2 failures of the control arm lower ball joint on my 1998 dodge avenger. the right side failed on 4/18/04 - i had vehicle towed to dealer for repairs, dealer denied failure was caused by recalled ball joint issue and dealer performed recall inspection on the left side at that time also. the left side then failed on 4/25, only 5 days after the dealer inspected the ball joint in compliance with the recall - unbelievable! this time the left wheel came off which had the potential for a severe if not fatal accident! my daughter had just exited the interstate and went around a very sharp exit ramp bend. i had the vehicle towed to the dodge dealer for repairs, and again the dealer is denying the recall failure. i secured the old parts from the left side - and clearly there is corrosion in the ball joint that cause failure of the ball stud. i talked to the shop-tech doing the repair work and he commented on how you could see the corroded metal in the ball socket and then where the break occured you could see the shinny metal. i am trying to deal with daimlerchrysler corporate on reimbursement for costs of the actual repairs and for collateral damage to the tires and wheels. beyond that however, i am greatly concerned regarding the inspection not catching the imminent left side failure only 5 days later - this to me demonstrates a potential flaw in the recall requirements; and, i am greatly concerned that there may be others out there that may not be as lucky as my daughter was in avoiding a very serious or fatal accident from this type of failure - i think more drastic measures should be instituted. dave lojek.*ak | |||
| 12/24/2003 | 73262 | 1 | |
| While driving consumer heard a loud noise coming from the front end. dealership mechanic informed consumer that front lower arm ball joint wore out. but the problem was not yet resolved. *ak | |||
| 11/02/2003 | 83000 | 04/17/2002 | |
| If my vehicle is involved in a recall, i should not have to pay to have my vehicle diagnosed to see if it is defective, especially when i have inspected it and know that the ball joint recall for my 1998 dodge avenger is a definite problem. | |||
| 1 | 07/18/1998 | ||
| The recall repairs regarding the ball joints failed within 1 year, consumer had to bear the financial responsibility to have them replaced. recall # 00v421002. *ak *jb | |||
| 01/30/2003 | 60000 | 1 | 07/18/1998 |
| I recently had my front-end ball joints replaced on my 1998 dodge avenger at ken nelson auto plaza in dixon, il. this problem was a recall i had done already in may of 2001. recall #967 from nhtsa. they were suppose to put newly designed lateral arm ball joints on my vehicle at that time. the new ball joints didn't last one year and 8 months. i was told i had to pay for the repair this time, for which i did. the cost was $312.60. i do not believe i should be paying for the material defects that were under the original recall work which failed in such a short time. | |||
| 06/01/2001 | |||
| Consumer received recall 00v421002/ lower ball joint failure in mail and contacted dealership to have this defect repaired. dealership stated that they would have to hear from manufacturer, and service was refused. please provide any additional information/attachments.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 05/06/2007 | 120100 | 2 | 01/02/2007 |
| I was driving on the highway when all of a sudden it felt like i had a blowout. i began to slow down and pull over and front driver side tire broke. i skidded to a stop on the side of the road. i got out of the car, looked at the wheel, and it was facing toward the sky. lucky for me this happened on a sunday morning with very limited traffic, or it could have be fatal. i had the car towed to a shop, and they said the ball joint and axle broke, the front tires were ruined, and the driver's side wheel needed to be replaced. the total cost of repairs was about $1500. the shop replaced the ball joint and axle, and were now in the process of finding a wheel for me. i am not sure if the old part was available or not. someone informed me that there was a recall on these ball joints, so i called the dealership to ask them about my car, and they informed me that a dealership had corrected the recalled ball joint on february 20, 2002. however, it was not easy to believe that if they had fixed it correctly only five years ago that it would have broken in such a manner. *ak | |||