Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 11/27/2012 | 5586 | ||
| The power steering fluid is leaking, the resevoir was completely empty and i had all the fluid all under the my car and the steering wheel is almost impossible to turn.. i live five to 10 miles from the dealership, so i went to gene's dodge of fairbanks on 11/27/2012 at 5:30 pm alaska time. one of the mechanic came to look at my car and when i started to he knew just by the sound it was to power steering resevoir was completely empty and noticed that there was also a leak. i made an appointment for 12/06/2012 and was top off with atf+4. the next day i went to work no issues, it wasn't 3pm on 11/28/2012, my car was making the same noise and when i checked and saw that my power steering was out of fluid again so when i refilled it it took a whole quart. i called the dealership right away and took the car to them and got a rental covered under my warranty. the next day on 11/29/2012 i pick up my car and was told that the power steering hight pressure hose cracked and was replaced and that this is a common problem and that is why they keep the part in stock also that they will see me before winter is over. on 11/30/2012 from 9am i am to work a 24hr shift and so i drove to work no issues, however, between 9am on 6pm all my fulid from my power steering tank was gone and so i put some more fliud in because the steering wheel locked up and would not turn. as i went to turn the wheel to get the fluid flowing i retuned to hood to close it and as i was putting the cap back on the tank i heard the noise again as if the tank was enpty and as i look the poweering tank was empty and all the fluid was on the ground, any reasons why this may have happened other then it was -30 to -35 degrees over the night? | |||
| 02/17/2011 | |||
| I was making a u turn and the car stalled, it was still on drive gear but as i pressed the gas pedal nothing occurred. the steering wheel was locked as well as the braking pedal. i put the shift back in parking gear turned off the car waited a couple of minutes then tried to turn it back on and it started working again. | |||
| 07/19/2012 | 16213 | ||
| 07/07/12, 16,214 miles: vehicle went into service department for 16000 mile routine maintenance, to include: lube, oil, filter; tire rotation; air filter; inspect brake linings; inspect exhaust system; and inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for damage, wear, improper looseness or end play. it was discovered during that routine service that the goodyear eagle lsii tires on my car showed signs of sidewall separation. tires were replaced at owner expense, 07/10/12 at 16,463 mileage. following the tire replacement (one week later) heard a popping in the front suspension (that was just inspected on 07/07/12), called dealership to take it in for diagnosis/repair (went in 07/19/12 at 1:30pm). was sent home, in affected vehicle, stating that the mechanisms in the steering box was the source of the noise. was told at that time the vehicle was safe to drive, no loaner would be provided. the parts were on back order, and an appointment made for 07/30/12. called the dealership on 07/28/12 to confirm parts arrival and service appointment for 07/30/12: during phone call, matt from the service department stated that the parts had not arrived yet, therefore would not be available for the scheduled appointment. cancelled the pre-scheduled appointment and said they would call when the parts arrived. when asked about the safety of driving the vehicle, he stated we would prefer you not drive the vehicle until we can get it fixed. again, asked the dealership for a loaner/rental, as this is a warranty covered repair and was refused. in driving the vehicle from the 7/19 appointment to present day, the popping on the front end can be felt in the steering wheel. the steering has become looser and less responsive. not to mention the potential of damage on brand new tires from having the suspension messed up. | |||