Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| COMMUNICATIONS - HORN ASSEMBLY | |||
| 06/01/2005 | 3 | ||
| Dt: air bag light stayed on/the cruise control switch didn't work, and the horn malfunctioned. noticed these failures on june 1, 2005. have not contacted the dealer. had checked the fuses, they were still good. *ak | |||
| 07/10/2003 | 92000 | 3 | 03/24/1997 |
| The cruise control stopped working. then the air bag light came on. i later realized that the horn doesn't work. i reported this to the dealer service dept. at a nys inspection visit. the vehicle passed inspection.*ak i have had several incidents where i needed to use the horn, and was unable to. this is a serious safety defect. | |||
| 04/26/2004 | 04/17/2004 | ||
| Hi my name is lynneth vazquez and i purchased a 1997 dodge caravan for $3,600 and traided in my car which was worth $400 at least thats what the dealer man said. i brought back the caravan the next day to the dealership because i was told they were going to fix some minor problems, including the horn that was not funtioning at all . they spent the whole day with the van and didn't do anything to it, then they said to bring it back the next day and told me that the horn was going to get ordered and that it was going to take a while because the part that they needed couldn't be sent via mail because it was considered to be explosive so when i decided to ask for my money back since it had a 30 day warranty they told me that they were going to fix it as soon as possible. i went to pick up my van and when i saw it they put it a different horn and told me that it would pass inspection and that they would replace the part that the van needed if i was willing to pay half on it. in conclusion to this the piece that they need is the clock spring which cost about $ 400 to $ 900 and they said that it was safe to drive the van with the horn that they put in instead of putting a new clock spring. they didn't tell me that once the clock springs breaks down the airbag , cruise control. and the radio wouldn't function properly. i don't think that i should pay for something that i think that they should've taken care of before selling that vehicle. please help me with this matter i will appreciate if you can help me. | |||
| 36000 | 1 | ||
| Consumer states that the horn sometimes sounds unexpectedly for long periods of time. cause unknown. *ak | |||
| 1 | |||
| Consumer states that horn comes on by itself for long periods of time. cause unknown. *ak | |||
| 1 | |||
| Clockspring failed, causing horn/air bag and cruise control to malfunction. *ak | |||
| 08/01/2002 | 01/01/2098 | ||
| Air bag light always on no horn to work wipers come on at any time by themselves. dt | |||
| Air bag light stays on and cruise and horn quit working at the same time. this is just like my brothers van his is 97 dodge sport identical situation with his this tells me that their is a design issue in the column . dt | |||
| 10/03/2002 | |||
| Consumer states horn does not blow and air bag light has illuminated. please provide any further information. mr | |||
| Ea-01007 consumer states the airbag light illumniates continuously which means the air bag has a malfunction. the problem has effected the horn not to alert others. the dealer is aware of the problem. please provide more information. mr | |||
| 07/01/2002 | |||
| The airbag lightilluminated. horn no longer is operative. the dealership is aware of the problem. *mr | |||
| 08/06/2002 | 1 | 06/01/2097 | |
| The steering wheel clockspring failure results in the simultaneous failure of the airbag system, horn, and cruise control.*ak | |||
| 07/02/2002 | 1 | 04/30/2002 | |
| Horn will intermittently work. contacted dealer, and the dealer stated that problem could possibly be becaused by a clock spring defect.*ak jlg | |||
| 08/01/2002 | |||
| The air bag indicator light came on and stayed on and now the cruise control and horn do not work. i have researched this problem and it seems that this is a very common problem. it is stated that the clock spring is the part in question, this seems to have been a safety issue at one time (nhtsa# 98v046) for a different model , why is it not a safety recall item now? it is my understanding the the air bag will not perform with this particular part defective, which would lead me to believe that this could cause serious damages or worse yet death . if we get a reduction in our insurance premiums for purchasing restraint systems such as this , it should be upon the manufacturer to stand behind the product.*ak | |||
| 03/01/2002 | 1 | 03/01/2001 | |
| Airbag, horn, and cruise control all failed at the same time. cause is the clockspring module behind the steering wheel. this is a safefy hazzard and chrysler should pay the repair. this is a common problem on this mini van.*ak | |||
| 06/01/2099 | |||
| I noticed my airbag light staying on and the horn not working. i called a dealer and was told that it was probably a clockspring. she said they go out regularly. it evidently affects the airbag, horn and other components. not long after mine went out, my mothers started doing the same thing. she also has a 1997 model dodge, but hers is a grand caravan. i then went to my mechanic to ask him if he could fix it and he said he had just had someone else come in with the same problem. it seems to me that this is very unsafe.*ak | |||
| 05/15/2002 | 2 | 11/03/1996 | |
| Ea 01 007/air bag clockspring, air bag light remain on while driving and horn is inoperative. dealer contacted. *ak. the engine blew at 73000 miles according to the technician and advisor at the dodge dealership. *jg | |||
| 07/01/2002 | 06/01/2098 | ||
| Dodge caravan safety issue with the air bag. the air bag light stays on, the horn does not function and the cruise control does not work. my mechanic and the dealer both found this to be a defective clock spring in the steering wheel.*ak | |||
| 07/01/2002 | 06/01/2098 | ||
| First the air bag light went on and did not go off. then the horn stopped working. then the cruise control did not come on. i took the van to the local dodge dealer and the diagnosis is that clock spring in the steering wheel needs to be replaced. in the current condition the air bag will not deploy on the driver side in the event of an accident. the estimated cost is ~ $300.00. i have scheduled the work for next week. i called chrysler and was told that since there is not a recall for this they will not participate in the repair cost. this is a safety issue if the air bag will not deploy. per articles on the internet chrysler has replaces over 124,000 clock springs, on their own admission! | |||
| 06/14/2002 | |||
| Air bag/ horn and crusie control failed due to clockspring malfunctioning. horn could not be used in a emergency situation. dealer was notified. please provide more information.*ak | |||
| 11/01/2096 | |||
| My airbag light came on, cruise control was lost and horn does not work. i understand there have been other complaints regarding the clock spring failure on dodge caravans.*ak | |||
| 05/02/2002 | |||
| Air bag and the horn arev not working properly. contacted dealer, and dealer stated that it could be clockspring material on vehicle.*ak | |||
| While driving air bag light illuminated on dashboard.also, horn completely stopped working. please provide any further information.*ak | |||
| 04/15/2002 | 1 | 10/01/2096 | |
| Clock spring failed, causing cruise control/air bags,and horn not to work. chrysler said part not covered under warranty. if part is considered a wiring harness then it should be covered under warranty that we purchased.*ak | |||
| 02/01/2002 | 07/01/1999 | ||
| This failure causes the airbag to not work, the horn to not work and no cruise control. i have also heard the the airbag may deply at any time. this could be a problem if going down the road at 65 mph. this is a defective part and chrysler should recall and repair. i understand that other cars with same problem has been recalled (some jeeps and trucks). *ak | |||
| 03/06/2002 | |||
| Horn is inoperative, and airbag light illuminates. took vehicle to dealer, and dealer indicated needed clockspring. please add vin. *ak | |||
| 12/31/2001 | 1 | 05/01/1997 | |
| Airbag light came on - horn stopped working. diagnosis is failed clockspring. cost of repair is $100 goodwill repair price from dodge. not covered by premium extended warranty. | |||
| 12/01/2000 | |||
| Airbag light is on, and horn stopped working. dealer determined that clock spring assembly needed to be replaced.*ak | |||
| 06/01/1999 | |||
| Informed that clock work mechanism is defective under steering wheel cover, this controls the airbag,cruise control and horn. told by dealership this was a common problem and was not covered under extended warranty.*ak | |||
| 10/01/2001 | 1 | ||
| Air bag light on instrument panel has been illuminating/ horn does not function when needed, and cruise control fails to operate. dealership has examined vehicle, and determined that clock spring assembly in steering column has failed, and has to be replaced. please provide any additional information / attachments.*ak | |||
| 08/03/2001 | 1 | 02/01/2001 | |
| The airbag warning light came on. at the same time, the horn and the cruise control ceased to function. in addition, the wipers come on at random, but especially upon using turn signals (wiper controls are incorporated into the turn signal lever).*ak | |||
| 06/01/2001 | 1 | 01/01/1997 | |
| Air bag clockspring: air bag sensor light remained on while traveling. also, horn and the cruise control were inoperative. *ak | |||
| 11/01/1996 | |||
| Airbag light remains on and horn is inoperative. authorized dealer replaced clockspring to restore driver airbag and horn operation at $212.95 cost to consumer.*ak | |||
| 11/01/1996 | |||
| Airbag light remains on and horn is inoperative. authorized dealer replaced clockspring to restore driver airbag and horn operation at $212.95 cost to consumer. *ak | |||
| 07/09/2001 | |||
| Ea 01 007/air bag clockspring: air bag sensor light remained on while traveling. also, horn and the cruise control were inoperative. dealer/manufacturer were notified, and informed thatthey were not covered under a recall. feel free to provide any further information on this matter.*ak | |||
| 02/26/1999 | 4 | 02/01/1999 | |
| I have experienced failures in my steering colmn which does not allow me to use my horn, cruise control, and i am afraid that my air bag does not work. the airbag light stays on along with abs and intermitant other lights. i have had to repair my transmission and it still does not work properly. slipping from time to time. the rear a/c fan switch only works in the low and high position. trassmision gives off a burning smell when hot.*ak | |||
| 06/12/2000 | 1 | ||
| Ea 01 007/air bag clockspring: air bag sensor light is remaining on, and horn is inoperative. dealer was notified, and repairs were made at consumer cost. *ak the clock spring failure caused check the air bag light to come on. the fuse for the horen was replaced. *yh | |||
| 04/30/2001 | 2 | 10/01/1997 | |
| Airbag light will not go out/horn does not work. *ak | |||
| 04/10/2001 | |||
| Air bag lights came on and the horn and cruise control do not turn on any more.*ak | |||
| 03/31/2001 | 08/01/1997 | ||
| The air bag warning light came on the dash at the same time the horn stopped working and the cruise control did not function. *ak | |||
| 03/28/2001 | 1 | 08/01/1997 | |
| Cruise control failed first - then airbag light started coming on at random - horn worked throughout. took vehicle to dealer. dealer repaired on 04/04/01. repair order shows clock spring, open circuit.*ak | |||
| 02/01/2001 | 1 | ||
| Air bag light has come on and stayed on. also, states horn does not work. *ak possible clockspring failure. *slc | |||
| 02/20/2001 | 1 | ||
| Airbag light came on and horn stopped working, mechanic stated clock spring assembly needed to be replaced. *ak also consumer was having problem with the radio that has been worked on five times and replaced twice and still doesnot work to consumer's satisfaction, consumer also had brakes replaced, also the tensioner belt on the timing belt, also the water pump broke, also transmission went out.*jb | |||
| 03/07/2001 | 1 | ||
| Consumer's airbag light has been intermittently on & off. for past 1 1/2 weeks the light has been staying on. problem must be affecting horn, it hasn't worked in past month. dealer wants consumer to cover cost. consumer doesn't know why it happening only that if in an accident it will not operate correctly*ak. consumer states everything on steering column is failing including cruise control. *slc | |||