Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 08/14/2011 | 170000 | ||
| Tl- the contact owns 1999 dodge caravan. the contact was driving 35 mph when both the driver and passenger side air bags deployed. the failure caused the contact to crash into a curb. the contact sustained injuries and a police report was filed. the vehicle was destroyed and towed to the contact's residence. the manufacturer was contacted and advised that the vin did not fall under nhtsa campaign id number:04v480000(air bags). the vehicle was not taken to the dealer or repaired. the failure and current mileages were 170,000. kmj | |||
| 08/14/2011 | 170000 | ||
| Tl- the contact owns 1999 dodge caravan. the contact was driving 35mph when both the drivers and passengers side air bags deployed. the failure caused the contact to crash into a curb. the vehicle was destroyed and towed home. the manufacturer was contacted. the manufacturer stated the vin did not apply to recall under nhtsa campaign id number:04v480000(air bags). the vehicle was not taken to the dealer. the failure and current mileages were 170,000. rds | |||
| 08/31/2010 | 100000 | ||
| Tl- the contact owns a 1999 dodge caravan. the contact stated that the clock spring broke on the vehicle in may of 2010 and was replaced under campaign number 04v480000, which is for the clock spring on the air bags. the contact stated that all gauges go out on the dashboard when this occurs. the contact feels this is a safety issue because you do not know how fast the vehicle is traveling and do not know how much gas is in the vehicle. the part is supposed to be under a lifetime warranty, but the part has gone out on the vehicle twice in three months. the failure mileage was 100000 and the current mileage was 103000.rl | |||
| 04/15/2009 | 100000 | ||
| Tl* the contact owns a 1999 dodge caravan se. the contact stated when the vehicle is started, the air bag warning light would illuminate on the instrument panel and remain illuminated. in addition, the vehicle horn was inoperable. the contact received notification of a recall campaign (nhtsa campaign id number: 04v480000: air bags) which she believed was directly related to the failure. the recall letter advised a new clock spring would be installed in the steering column. the vehicle had not yet been taken to the dealer for diagnostic testing or repairs. the contact stated the vehicle had previously been involved in a crash but there were no injuries. the approximate failure mileage was 100,000 and the current mileage was 147,750. | |||
| 02/11/2008 | 58000 | ||
| Tl*the contact owns a 1999 dodge caravan. while driving 40 mph, the front passenger side tire blew out. the contact lost control of the vehicle and struck a telephone pole. the air bags failed to deploy. the weather conditions were clear. the contact was injured and a police report was filed. the vehicle was towed to a repair shop. the failure mileage was 58,000. | |||
| 12/28/2007 | 73500 | 3 | |
| Tl*the contact owns a 1999 dodge caravan. while driving 5 mph, the brake lights failed to illuminate and the horn no longer worked. also, the air bag light remained illuminated. the vehicle has not yet been diagnosed. the purchase date and powertrain were unknown. the current mileage was 74,000 and failure mileage was approximately 73,500. | |||
| 05/15/2007 | 101000 | 30 | 03/01/2007 |
| Tl*the contact owns a 1999 dodge caravan. the contact stated that the air bag light illuminated intermittently, but then remained lit. on july 3, 2006, the vehicle was repaired under nhtsa campaign id number 04v480000 (air bags). the dealer stated that the contact was responsible for the cost to repair the air bags. the current mileage was 127,000 and failure mileage was 101,000. | |||
| 07/10/2006 | 2 | 04/15/1999 | |
| Tl*- the contact stated that the 1999 dodge caravan was recalled under campaign 04v480000 for a defect in the airbags. the recall was repaired 01/31/07. when the airbag light went out last year the horn didn't function. the contact stated that the dealership informed him that the horn assembly wasn't working. he was sure that the recall for the airbag affected the horn. *ak | |||
| 11/10/2004 | 120429 | 2 | 03/01/1999 |
| Dt: the contact received a recall letter in 11-04 regarding the air bag light staying on. she took the car to the dealership to have the recall repairs done in 11-04. the dealership told her recall repairs could not be done because they could not get the steering wheel off. they would order a new steering wheel and notify her when it came in. six months later they still have not notified her of a new steering wheel. the contact took the car back to the dealership, and they told her they would have to break the steering wheel in order to perform the recall. work. a serviceman at the dealership told her she would not have to pay for a new steering wheel. however, he was no longer there , and now they were telling her that she will have to pay for a new steering wheel, but not for recall repair work. *ak updated 11/29/2005 - *nm | |||
| 08/09/2005 | 85000 | 1 | 08/01/2004 |
| Dt: contact received a recall letter on 8-9-05 concerning air bags. the dealer refused to honor the recall because he bought the car as it was. *ak | |||
| 05/16/2005 | 1 | ||
| 1999 dodge caravan horn, airbag inoperative... clockspring broken. vehicle failed inspection. safety item chrysler should fix no-charge | |||
| 05/16/2005 | 89000 | 07/03/1999 | |
| The horn and the drivers side airbag have stopped working. | |||
| 02/06/2005 | 69000 | 3 | 03/03/1999 |
| Airbag light stays on, horn intermintent, wipers intermintent. *ak | |||
| 12/02/2003 | 5 | ||
| 'recall campaign; dodge grand caravan issued for clockspring. *bf the clock spring failure resulted in the vehicle horn, instrument light, cruise control and wipers intermittenty working. the air bag light malfunctioned. recall #04v480000. the consumer requested reimbursement. *sc | |||
| 05/26/2004 | 88957 | 2 | |
| The vehicle's air bag light illuminated and the horn would not work. *nm recall campaign: nhtsa campaign id number : 04v480000 the consumer took his vehicle in for service and only half of the service was rendered. a clock spring was installed to fix the air bag failure. the horn failure was never fixed. the consumer attempted to drive the vehicle and the horn started blowing and would not stop. the consumer was told to bring the vehicle in for service and a charge of 670.00 would get the horn fixed. the consumer stated that he thought that the horn would be fixed at their expense because it was not fixed initially. *tc *jb | |||
| 12/10/2004 | 1 | ||
| This vehicle was involved in a head collision at 35 mph. the air bags did not deploy upon impact. manufacturer was contacted by owner. | |||
| 01/01/2005 | 1 | ||
| Recall campaign for the clock spring was issued. heard clicking sound when making turns. *bf *sc | |||
| 01/01/2005 | 91175 | 1 | |
| The vehicle's air bag clockspring failed prior to recall notification. *nm recall campaign 04v480000. *sc *jb | |||
| 01/14/2005 | 1 | 02/23/2001 | |
| Consumer's vehicle was ran off the road by another vehicle, causing consumer's vehicle to crash into a stop sign at about 35 mph. upon impact, the air bags did not deploy. manufacturer was contacted by owner.*ak *nm | |||
| 01/06/2005 | 55141 | 2 | 07/14/2004 |
| We received a recall notice (d17) on a 1999 dodge caravan, for the clock spring. the airbag light was not on. we took it to the dealership, martin dodge in bowling green, ky, to be replaced. they replaced it, and the airbag light came on so they replaced it with another. everything was replaced except for the last bolt. when they replaced the last bolt the air bag light came on. so they told us it was ok to leave the bolt out or we would have to pay $500.00 to fix it. the repair they did, evidently, caused a short in the air bag module, and they said it would be okay to leave the bolt out or we would have to pay for the repair. we refused to pay considering the van was okay when we brought it in there. i called the service manager, and he said we would have to pay for the repair. then, i called the crysler manufacturer. next the service manager called me back, after the servic e manager was contacted by his zone representative and told me they would pay for half of the repair. since my last time speaking with him we tried to blow the horn only to find out now the horn doesn't work either. when you try to blow the horn the airbag light comes on for about 10 seconds and then goes off. why on earth should we have to pay for this damage, evidently they have caused. i tried to call the chrysler manufacturer back and customer service would not transfer me to the people in detroit i was transferred to originally. she said the representative had made his decision. the recall was not completed, in my opinion, when the last bolt was not installed. isn't this governed by the federal government??? we never had trouble with this before.*ak | |||
| 10/12/2004 | 63000 | 2 | |
| No parts, recall 04v480000 concerning air bag clock spring. regal dodge 561-683-1511. the dealership is aware of the problem. *ak | |||
| 11/18/2004 | 1 | ||
| The consumer hit a pole and the airbag failed to deploy on impact. *jb | |||
| 08/06/2004 | 100000 | 1 | |
| Dealership will not repair recall 04v480000 air bag clock spring unless the vehicle was currently experiencing the problem. however, problem was not resolved. *ak | |||
| 11/22/2004 | 107000 | 07/22/1999 | |
| Air bag light went on, we were informed that there was a recall, dealer will not even look at the van until dec. 21st. this is unacceptable! it is a safety issue!chrysler refused to push the dealer to fix the van earlier. *nm | |||
| 09/17/2004 | 95000 | 1 | |
| The consumer was having the same problems as recall campaign #04v480000 clock spring. the dealership would not repair free of charge because the vehicle identification number was not included in the recall. *jb *sc | |||
| 11/19/2004 | 1 | ||
| The air bag light appeared on the dashboard and remained on. consumer noticed when the horn was applied it failed to come on . *ak the dealer indicated that it would cost $100. to replace the part which was recalled by the factory. the manufacturer would not perform the repairs free of charge because the factory wouldn't reimburse for the model/year of the consumer's vehicle. *nm | |||
| 11/13/2004 | 1 | ||
| Consumer's vehicle stopped at a red light when a drunken driver collided with car from the rear. consumer's vehicle also collided with a car positioned in front. upon impact, airbags failed to deploy. driver sustained serious injuries.*ak | |||
| 11/06/2003 | 1 | ||
| Nhsta recall 04v480000 concerning clock spring failure. consumer's vehicle was traveling about 10 mph when it hit a vehicle in front. upon impact, air bags did not deploy. *ak | |||
| 08/19/2004 | 17592 | 1 | |
| Received safety recall for clockspring, took to dealer for repairs. they also removed and repaired engine sensors . *bf *tc | |||
| 11/15/2004 | 1 | ||
| Air bag light appeared on the dashboard and remained on. consumer took vehicle to the dealer for inspection, and no cause was detrermined. *ak | |||
| 11/12/2004 | 1 | ||
| The air bag light appeared on the dashboard and remained on. vehicle had no hor when applied. consdumer took the vehicle to the dealer, and mechanic determined that a clock spring needed to be replaced. *ak | |||
| 10/21/2004 | 1 | ||
| Recall 04v480000 concerning air bag clock spring. after repairs were done horn continued to be inoperative. dealer informed the consumer that it has nothing to do with the clock spring.*ak | |||
| 10/19/2004 | 73370 | 1 | |
| The air bag light was on. the consumer received a clock spring recall, took the vehicle in for repair and after picking the vehicle up the light was still on. the dealer stated there would be 119.95 charge to repair the problem since the manufacturer does not pay them that much. nhtsa recall 04v48000. *jb *sc | |||
| 10/14/2004 | 1 | ||
| While driving, the srs light appeared on the dashboard and remained on. the consumer took the vehicle to the dealer and was told the clock spring needed to be replaced. *jb | |||
| 10/14/2004 | 1 | ||
| While making a right turn into the parking lot. a vehicle collided and hit the vehicle head on in the parking lot. both air bags did not deploy. the consumer sustained head neck and leg injuries and was transported by ambulance to the hospital. the vehicle was towed and totaled by the insurance company. *jb *sc | |||
| 10/06/2004 | 1 | ||
| The consumer received a recall notice, campaign number 04v480000. the consumer was informed by the dealer that no parts were available. *jb | |||
| 07/06/2004 | 116550 | 3 | 06/15/1999 |
| I am currently having the same problem reported under nhtsa action number rq04001. i have a nonfunctional horn, cruise control and a air bag light.*ak | |||
| 02/17/2004 | 99500 | 3 | 12/27/2001 |
| When driving the vehicle at an undetermined speed, the air bag warning light appeared on the dashboard. the consumer took the vehicle to the dealer, and the mechanic determined that the clockspring failed. *ak the horn and the cruise control did not work at all. (the air bag, horn, cruise control all tie together through the clock spring, same circuit failure per consumer) *sc | |||
| 03/01/2004 | 73000 | 1 | |
| Airbag light is on, cruise control and horn stopped working. *ak | |||
| 03/15/2004 | 11 | ||
| When drivin at an undetermined speed air bag warning light appeared on the dashboard. consumer took the vehicle to the dealer for inspection, and mechanic determined that the clock spring failed. *ak | |||
| 05/10/2004 | 52300 | 1 | 06/20/2001 |
| I have a 1999 dodge caravan with 52000 miles and the the clockspring has gone bad chyrsler will not fix unless paid. as a mechanic i have seen quite a few in 1999 dodges this must be added to the original recall. this is a safety issue. | |||
| 04/29/2004 | |||
| I was viewing your website for complaints regarding 99 dodge caravans. i just had to have my van in the shop due to a problem which seems to have been a dodge problem for several years now.. the clockspring in my van has gone out, which causes my airbag no longer to work, my horn does not work, and my cruise control no longer works. they want to charge me 260.00 to replace this part. under my own investigation, i have found that from 96-98 minivans have all had this part recalled because of all the problems i suppose they are having on this part. and now from 2000 - 2001 dodge trucks are now having a recall done on this same clockspring part! my question is why is there not a recall on this part for 99 vehicles especially considering all the previous and current problems that keep occuring.. you would think an airbag problem, would be a huge safety concern for any vehicle. and especially on dodge/chrysler products given their history with problems concerning this part! | |||
| 04/28/2004 | 04/15/2002 | ||
| Air bag, horn, cruise control..... clockspring deffect | |||
| 04/10/2004 | 3 | ||
| Air bag light on and horn, cruise control not working. dealer said its my problem & will cost $300+. i know there have been numerous complaints of same prob. & other year models recalled for same problem. the dealer told me the air bag will not deploy in a crash. *ak | |||
| 03/25/2004 | 2 | 10/04/1998 | |
| Horn has stopped working. air bag light came on. we have been told to get this fixed immediately due to safety reasons. already we have paid $35.99 for them to tell us it is the clockspring assembly. it will be at least another $165 (not including the postage charge for them to order parts) to fix it. why is this not a safety recall?*ak | |||
| 03/22/2004 | 71145 | 1 | 07/26/1999 |
| Airbag light is on and horn don,t work, this is a safety issue. went and had a diagnosis done came back as squibb on drivers side. we will fix the problem by changing the clockspring for $200+.why do i have to pay for it ?and i don't understand why 1996,1997,1998 & 2000 but not 1999 a piece of electric tape covers the airbag light rather nice. *jb | |||
| 03/15/2004 | 58400 | 1 | |
| While driving the air bag light appeared on the dashboard and remained on. the horn also malfunctioned. consumer drove the vehicle to the dealer for inspection, and mechanic determined that clock spring needed to be replaced. *ak a recall was issued for the 1998 caravan but not the 1999. the consumer believes the 1999 should also be recall for a faulty clockspring. *nm | |||
| 03/04/2004 | 113000 | 1 | 08/21/1999 |
| Consumer stated while driving air bag light came on and remained on. consumer was told by a mechanic that this meant that if vehicle was to be involved in a collision air bags would not deploy. consumer took vehicle to a dealer to find out about a recall. consumer was told by dealer that this vehicle was not covered under the recall. *ak *la | |||
| 12/01/2003 | 1 | 05/01/1999 | |
| Problem identical to that covered by a recall for clock spring on previous year models, but does not include the 1999 caravan. air bag, cruise and horn inoperable and repaired at my expense. contact with manufacturer fruitless.*jb | |||
| 01/01/2004 | 132000 | 1 | |
| 1999 dodge caravan air bag system malfunctions. dealer says the clock spring is causeing this problem. wants me to pay $400+ to fix. this problem is recalled all the way up to the 1998 dodge caravan model. contacted dodge numerous times about this problem, they refuse to fix it. they know good and well they used bad parts. the dealer says the air bag will no longer function.*ak | |||
| 01/15/2004 | 88990 | 1 | 04/01/2001 |
| Failure of horn and cruise control along with air bag warning light illumination, warning light remaining on until repaired at dealership. *jb | |||
| 20000 | 1 | ||
| Intermittently air bag light and the oil light illuminated, and vehicle made a chiming noise when starting. the lights and the chiming continued for 5 to 15 minutes. dealer could not duplicate or determine the problem. *ak | |||
| 12/15/2003 | 89000 | 1 | |
| I have a 1999 dodge caravan. the airbag light is on and my horn has stopped working. i am aware of a investigation of driver side airbags in 1996-2000 model years of this vehicle, but the dealer said this was not a recall for my model year. a member of my family has a 1997 model, and it is a recall for their vehicle. *cb | |||
| 11/03/2003 | 77618 | 1 | |
| At all times the air bag light stayed on and the horn did not work. the vehicle was taken to the dealer, who found that a new clock spring was needed. the manufacturer was aware of the problem. *jb | |||
| 12/14/2003 | 95502 | 1 | 04/17/1999 |
| Defective clockspring, 1999 dodge caravan, the horn and airbags don't work. the airbag light is on constantly.*ak | |||
| 11/21/2003 | 75000 | 1 | |
| Nhtsa# 02v293000: on certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. consumer has the same problem. dealer stated sorry this recall is only for 96 to 98. *nlm | |||
| 1 | |||
| Air bag light came on and stayed on while vehicle was being driven. however, speed control/horn assembly, and heat system failed to operate. vehicle was serviced, and clockspring was replaced. *ak | |||
| 09/10/2003 | 83642 | 1 | |
| Air bag light would come on when starting up the vehicle. also, horn was inoperative. consumer said vehicle was having the same problem as mentioned in recall 02v293000 concerning clockspring failure. however, this vehicle was not included in the recall due to vin. *ak | |||
| 07/28/2003 | 1 | ||
| Consumer has had problems with the clockspring. dealer notified. *ak | |||
| 06/14/2003 | 91400 | 1 | 04/23/1999 |
| Illumination of air bag warning light (at first, intermittently, then continuous) followed by lose of cruise control and horn functions.vehicle type: 1999 dodge grand caravan se. approx. mileage: 91400. *ak | |||
| 1 | 07/02/2002 | ||
| Consumer called complaining about clockspring problems. stated that he has contacted the dealer and the manufacturer, and they told him that his vehicle was not included in recall due to vin. *ak | |||
| Air bag light illuminated/ problems with clockspring. consumer had no horn and need her brakes repaired as well. *mr ph | |||
| 03/22/2003 | 77354 | 1 | 01/10/2003 |
| Air bag light on - cruise and horn inoperative. dealer says repair clock spring - $225. this is a factory defect. *nlm | |||
| 04/21/2003 | 147100 | 3 | 12/23/1999 |
| While driving the air bag light illuminated. the consumer was concerned that in the event of an accident the air bags would not deploy. *nlm the horn and cruise had become inoperative, and the clockspring was faulty and was replaced. *scc | |||
| 1 | |||
| The air bag light illuminated on the dash board, and the horn and cruise control were inoperative. *jb | |||
| 04/09/2003 | 84000 | 1 | |
| The vehicle experienced the same defect as stated in recall 02 v 293 000 , but the model year and vin number were not included. *nlm....*ak | |||
| The vehicle clock spring was defective and caused the horn and air bag to be inoperative. *nlm | |||
| 02/18/2003 | |||
| Consumer indicated that their vehicle's air bag clockspring is experiencing the same defect as stated in recall number 02 v 293 000, but vehicle's vin number is not included. *nlm | |||
| 1 | |||
| There was a recall on dodge, caravan, 1998 for a flaw in the air bag, which caused the cruise control to release automatically. consumer felt that recall should extend to dodge, caravan, 1999.*ak *jb | |||
| 02/03/2003 | 1 | ||
| There was a recall regarding the clock spring, however consumer was informed vehicle was not included, due to the vehicle identification number.*jb | |||
| 06/19/2002 | 65000 | ||
| Consumer states the vehicles horn will not blow and the airbag light stays on. the cause is unknown. please provide any further information. ts | |||
| 12/03/2002 | 3 | 11/03/1998 | |
| The air bag light illuminated, which caused the horn and cruise control not to work. ts the dealer replaced the clockspring.*jb | |||
| 03/01/2001 | |||
| In our 1999 caravan, several months ago, the cruise control and horn began to intermittently not work. then the airbag light intermittently would come on while driving and while parked. at this time neither the horn, the cruise control and sometimes the windshield wipers will not work at all. the airbag light will still come on and off intermittently. we called the dealer's repair service and they told us that they thought it sounded like the clock spring mechanism. upon taking the vehicle in for physical inspection/ diagnostics, an open circuit was detected and we were informed that the clockspring indeed needs to be replaced. however, at this time the necessary part is backordered (on a national basis) and is not immediately available. the technician told us that if we were in an accident the airbags would not deploy. since we drive our minivan primarily with our entire family on board (ie, myself, my spouse, and 4 young children) i am greatly concerned that we are not able to have this problem immediatly fixed. upon viewing your website i have discovered that an investigation into this has been started but did not find out the status of this investigation. if these parts are nationally backordered, that should tell you that there is a big problem out there. if even one of those vehicles is in an accident and the airbags will not deploy, there is severe risk of phyical injury to the driver/passenger and possibly additional passengers in this vehicle. please continue your investigation and request a recall. isn't saving a life that important? we also are being asked to pay close to $300 for the diagnostics and installation of this clockspring (if we can get one), for something that appears even to an amateur detective to be a design flaw and a very serious one! please help!*ak | |||
| 03/25/2002 | 1 | ||
| Airbag light is on, cruise control and horn stopped working.*jb | |||
| 03/07/2001 | 1 | 03/01/1999 | |
| No summary listed for above vehicle. *ak | |||
| 1 | 03/15/1999 | ||
| No deployment of air bag during accident, consumer was told by the manufacturer that the criterian for air bag deplployment was not met. nlm | |||
| 08/20/1999 | |||
| Airbag light intermittently comes on when applying the brakes, and also when driving down the road. contacted the dealer. *ak | |||
| AIR BAGS - FRONTAL | |||
| 03/09/2009 | 150000 | 1 | 03/01/2008 |
| Tl*the contact owns a 1999 dodge caravan. while the vehicle was parked and the engine was being warmed up, the passenger side air bag deployed without warning or an impact. since then, the heater and power windows have stopped functioning. the cause of the failure has not been determined. the current and failure mileages were 150,000. updated 10/06/09. *lj updated 10/08/09 | |||
| 02/28/2007 | 2 | ||
| Tl*the contact owns a 1999 dodge caravan. the contact stated that the abs light remains illuminated and the horn failed to work at the same time. she believes the failures are related. initially, the abs light would go on and off, followed by a chime to alert the driver. currently, it is constantly illuminated and no longer chimes. a diagnostic was performed in april of 2007 and the mechanic could not find anything wrong. the purchase date and failure mileages were unknown. the current mileage is 93,000. | |||
| 03/16/2005 | 110000 | 1 | |
| Vehicle was making a left turn into an intersection and was hit in the front on driver's side quarter panel. owner was driving at approximately 20 mph while the oncoming vehicle was going at approximately 60 mph. upon impact, the air bags failed to deploy. owner contacted the manufacturer, and was informed that only if the vehicle was hit in a certain spot will the air bags deploy. owner sustained injuries, and was taken for emergency treatment. also, the van was totaled. *ak | |||
| 12/06/2004 | 1 | ||
| While traveling about 45 mph another vehicle suddenly stopped on the highway consumer applied the brakes but pedal went to the floor. consumer avoided the other vehicle by skidding into a ditch. upon impact, both frontal air bags did not deploy. driver sustained head and back injuries,but refused to go to the doctor for medical attention. vehicle was towed to consumer's residence.*ak | |||
| 12/08/2003 | 100000 | 1 | |
| While traveling at 60 mph vehicle involved in a rear end collision. upon impact, air bags did not deploy. consumer was concerned since a recall letter was received for nhtsa recall 04v48000. *ak | |||
| 11/18/2004 | 3 | ||
| The horn and the cruise control failed to operate when the air bag warning light came on. upon having the air bag clock spring recall 04v480000 repairs performed dealership indicated that the horn failure was not related to the defective recall part, and charged the consumer $100.00 to have the part replaced. *ak | |||
| 10/16/2004 | 1 | ||
| While driving, the air bag deployed automatically with no warning. please provide any further information. the consumer was injured. *jb | |||
| 06/08/2004 | 90000 | 1 | 02/01/2002 |
| While driving, the consumer noticed the air bag indicator light flashing and the horn did not work. *ak the front driver air bag did not work. *sc *jb | |||
| 06/27/2004 | 59000 | 3 | 05/01/1999 |
| While driving at 35 mph air bag warning light came on ,and the horn failed to work. also, cruise control did not work. a recall was issued on clock spring affecting earlier models.*ak recall campaign; nhtsa campaign id number : 04v480000. for the air bag. the consumer stated that she was in a car accident and the air bags did not deploy. the consumer submitted paperwork on a reimbursement for the clock spring repair. *tc | |||
| 03/19/2004 | 1 | ||
| Collision at 30 plus miles per hour air bag did not deploy. the front of the van struck another car on the side traveling at 30 miles per hour. causing severe neck and back injuries. *ak . | |||
| 3985 | 2 | 10/29/1999 | |
| Clockspring failed twice on consumer's 1999 dodge caravan. *la *jb | |||
| 58000 | 1 | ||
| Air bag light illuminated and the horn stopped functioning. vehicle was taken to the dealer, where the mechanic determined that air bag clock spring caused the front air bags to deactivate, and the horn to malfunction. *ak | |||
| 02/26/2004 | 112000 | 1 | |
| While driving air bag light illuminated. dealership was notified, but did not resolve tghe problem. *ak | |||
| 03/05/2004 | 96000 | 5 | 07/03/1999 |
| I have a 1999 dodge caravan that has already had one clockspring replaced in it. i paid for this out of my pocket, since it hadn't been recalled. that was about 1 year ago. now, the airbag light keeps coming on again and will make a ringing noise - just as it started the last time. this is undoubtedly a problem with the part. why hasn't dodge recalled the 99 models? *jb | |||
| 02/12/2004 | 72000 | 5 | |
| While driving at any speed, the air bag warning light appeared on the dashboard. consumer was informed by the dealership that the clock spring failed. *ak when the clockspring failed, it also caused the cruise control to be inoperative. *jb | |||
| 07/17/2003 | 85392 | 1 | 09/01/2000 |
| Air bag failure: (allstate claim# 4706508639, policy# 099082579) both front airbags failed in my 1999 dodge caravan (4 cyc) in a collision involving multiple impacts, rear and front. *jb my est. speed was 35. est. speed of person who hit me from behind was 55. the person who hit me was inattentive and never applied brakes before hitting me. i had 6 teenagers in my vehicle at the time. i was hit 3 times from behind, which forced me to hit the truck in front of me twice. i suffered a contusion in the back of my head and whiplash. my daughter and 2 of her friends complained of pains at the base of their skulls as well. her friends refused treatment. my daughter was sitting in front with me. | |||
| 3 | |||
| Air bag warning lights came on, and within seconds, cruise control and horn became inoperative. recall 02v293000 was issued on this problem, but this vehicle was not included in the recall due to vin. *ak | |||
| 11/04/2003 | 97000 | 1 | 04/16/1999 |
| One particular evening my airbag light came on and stayed on in my 1999 dodge caravan. after coming to the conclusion that i need to investigate the problem. to my disappointment i was told the cost of repairing the problem would be 280.00 dollars. this also learned that this was a common problem that's happening in dodge caravans. *la | |||
| 08/15/2003 | 84000 | 1 | |
| Air bag/clock spring experienced the same defect as stated in nhtsa recall 02v293000, erratic operation of air bags. *ak the consumer stated the air bag light illuminated and the horn did not work. the consumer had already had the repairs done, when he learned of the recall. *jb *nm | |||
| 08/02/2003 | 56186 | 2 | 04/19/2003 |
| Vehicle's air bag light indicator is on and the horn is inoperative. *mr the consumer found that the airbag on the 98' minivans were the same as this vehicle and the previous years were recalled. *scc *jb | |||
| 07/17/2003 | 1 | ||
| Consumer states that vehicle was in a collision hitting a tree head on. upon impact, both front air bags did not deploy.dealer notified.*ak | |||
| 10/13/2002 | 135000 | 1 | 05/01/2001 |
| The consumer stated the horn was inoperative, due to a failed clock spring. *ak *jb | |||
| 04/29/2003 | 100000 | 1 | |
| While driving 50 mph the vehicle was involved in a head on collision but the aibags did not deploy. *nlm *tt | |||
| 04/04/2003 | 55000 | 1 | 08/01/2001 |
| The vehicle experienced the same defect with the clock spring as stated in recall number 02v 293 000 but the model year and vehicle identification number were not included. *nlm an electrical short started and was replaced per mechanic. the horn stopped working due to the air bag. the consumer was informed the same part malfunctioned in the 1996, 97, and 98 dodge caravan's. *scc | |||
| While at a complete stop another vehicle hit cosumer's vehicle in rear and pushed vehicle into the another vehicle head-on. upon impact, air bags did not deploy. *ak | |||
| 03/16/2001 | 05/01/1998 | ||
| My mini van was involved in a accident and the impact was was hard and the air bags did not diploy.i am very thankfull that no one was hurt but my car is now total.i am very conserned about the air bags. | |||
| 04/01/1999 | |||
| Consumer was involved in head-on collision at approximately 35 mph impact with $5000 worth of damage. dual airbags did not deploy, causing injuries to driver, even with seatbelt worn. *ak | |||
| 03/07/2000 | 1 | ||
| While pulling vehicle into driveway and shifting into park the driver's air bag inadvertently deployed. this caused temporary loss of hearing in her right ear and minor injuries and bruises to chest/head and right side. dealer notified. *ak *ml *nlm | |||
| 02/15/2000 | 03/12/1999 | ||
| While traveling on the highway at 58 mph vehicle ran over an ice patch, and spun out of control over the divider onto curb. upon impact, both air bags failed to deploy. also, driver's side shoulder belt failed to lock properly. driver sustained a minor injury. dealer notified. *ak *ml | |||
| While driving at 45 mph rear ended another vehicle. upon impact, driver's side and the passenger's side air bags didn't deploy. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 11/23/2004 | 62000 | 1 | |
| Consumer took vehicle to the dealer for the air bag/clock spring recall 04v480000, repairs were supposedly made, however, the air bag light came on and remained on.*ak | |||
| 11/16/2004 | 1 | ||
| Recall 04v480000 concerning air bag clock spring. consumer was upset that the dealer gave her an appointment for 3:00 pm on november 16, 2004. after waiting she was told that dealer was not able to see her, and she needed to go to the dealer that modified her vehicle for the handicapped.*ak | |||
| 11/12/2004 | 2 | ||
| The air bag light appeared on the dashboard and remained on. consumer pressed down on the horn and it failed to come on its own. consumer drove vehicle to the dealer for inspection, and determined that the clock spring needed to be replaced. *ak | |||
| 09/09/2004 | 2 | ||
| Consumer pressed on horn and it did not work. also, air bag light appeared on the dashboard and remained on. consumer will take the vehicle to dealer for inspection. *ak | |||
| 07/09/2004 | 85000 | 3 | |
| While driving air bag light appeared on the dashboard and remained on. following that the horn and the cruise control failed to operate. consumer contacted the dealer, and mechanic determined that the clock spring needed replacement. consumer called in to make an appointment. *ak | |||
| 06/02/2004 | 75000 | 2 | |
| The clock spring malfunctioned. as a result, air bag sensor light stayed on, and the horn failed. consumer was concerned that the air bags will not deploy upon impact. *ak | |||
| 06/27/2004 | 59000 | 3 | 05/01/1999 |
| While driving at 35 mph air bag warning light came on ,and the horn failed to work. also, cruise control did not work. a recall was issued on clock spring affecting earlier models.*ak recall campaign; nhtsa campaign id number : 04v480000. for the air bag. the consumer stated that she was in a car accident and the air bags did not deploy. the consumer submitted paperwork on a reimbursement for the clock spring repair. *tc | |||
| 05/28/2004 | 111000 | 1 | |
| Airbag sensor light continued to stay on. as a result, horn and cruise control failed. a recall for the clock spring was issued. however, this vehicle was not included in the recall due to model year. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 08/08/2000 | 0 | ||
| Consumer was traveling about 35mph on a two lane road and another vehicle hit consumer's vehicle head-on. driver's side airbag didn't deploy, and rear passenger's side seatbelt came apart from impact. *ak | |||