Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | CHRYSLER GROUP LLC | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 2303400A | 12/15/2000 | 233400 | 616727 | Subject regarding outside mirror glass replacement. *tt | 03/08/2001 |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 05/07/2010 | |||
| Driving down the road at approximately 30 mph after turning a street, the rear window just shattered with no discernible reason. no shots, no rocks, no stree...nothing! | |||
| 01/24/2010 | 210359 | 1 | |
| Both power windows fail to operate. dealers state this type of car question is common. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 05/14/2001 | 1 | 09/06/2000 | |
| Consumer stated that fan for heat and air conditioner comes out extremly fast when first turned on.*jb | |||
| 02/07/2001 | 4 | 09/06/2000 | |
| Vehicle continued to wobble upon acceleration. vehicle been in dealer shop on 4 occasions, and unable to correct problem. *ak consumer states that in the morning, there is a loud grinding noise that can be heard when the heater is turned on. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 09/25/2007 | 91000 | 1 | 12/31/2000 |
| Tl*the contact owns a 2000 dodge caravan. the contact stated that while seated in the front passenger side seat, the heater vent was positioned directly on her arm. the contact noticed a burn on the back of her right arm the next day and felt that the heater caused the burn. the failure mileage was 91,000 and the current mileage is 91,200. the consumer provided photos of the burns. updated 11/26/07 *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 05/11/2008 | 1 | ||
| The motor to the windows of my 2000 dodge caravan is being replaced for the second time. *tr | |||
| 01/27/2006 | 55000 | 6 | 09/25/2004 |
| One day on my way to work (about 10 miles from my house) i was going approximately 55 mph when the transmission slammed into second gear and would not shift into another gear. i had my van towed to a shop and it was two sensors in the transmission. the very next day i went to get my van i went to work the van seemed to run like new, and then when i got off of work i rolled down my power window on the drivers side and the window would not roll back up! to have the two sensors fixed was around two hundred dollars and to get the window fixed was one hundred and twenty five dollars and that part for the window was the regulator and the motor, for a new part was like three hundred dollars, i got one used. it has been six months since i got these things replaced and now they are both broke again! the sensors and the drivers side window motor and regulator. i do have the parts that are defective now but i do not have the parts from before. *nm | |||
| 07/15/2002 | 0 | ||
| Subj: copy of letter sent ~ rear end low-impact collision/seats breaking subj: re: daimler chrysler customer assistance (kmm132792v69051l0km) date: 6/25/03 9:09:50 pm pacific daylight time from: usfromcalifornia to: customerassist@daimlerchrysler.com dear daimler/chrysler, it seems unbelievable that a company that is suppose to be as reputable as yours, and can spend billions, and billions of dollars on advertisements to sell your cars, but will do nothing to help someone when you know that your seats have been a problem since the 1960's (just check the nts&h website, and you will see all the problems that are now already well-known, that you have known about for years, with your front seats breaking in low-impact rear end collisions! i am now permantelty disabled due to your seats causing a severe concussion & traumatic brain injury from this problem! and the real thing that we just cannot understand is that your so called trusted and safe automobiles have caused me and my family to go through a living hell for the past 11 months, and your reputable company is refusing to take your adult responsiblities and acknowledge your problems and compensate us and our families for our tragedies!!!! most of all, your lack of fixing this front seat problem, so that others will be saved from being hurt! we were hit in the rear end of our 2000 dodge minivan, at a low speed, and both of our front seats completely broke backwards, and now i will never be the same from the concussion and brain damage i incurred from the seats breaking! unfortunately, we cannot afford an attorney to help us get some type of compensation from your company, so we are at the mercy of friends and family trying to help us get through all this. thank you! sincerely, terri & richard coulter, 7570 catawba drive, fontana, ca 92336-1722 1-909-356-0949 | |||
| VISIBILITY - WINDSHIELD | |||
| 06/01/2000 | |||
| Both front side windows have exploded/shatters on two different occasion while traveling at highway speed of 55/70 mph. no reason was dicovered on why this occur. dealer notified, and repairs/replacement made at no cost to consumer. feel free to provide further details. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 04/27/2004 | 2 | ||
| While driving 70 mph consumer applied the brakes and pedal went to the floor. consumer was able to maintain control of the vehicle, drove it to the dealer for inspection, and mechanic could not duplicate the problem. also, driver informed the mechanic that windshield wipers came on and off on their own. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 1 | 07/08/2000 | ||
| While driving in heavy rain, windshield wipers failed. *slc | |||
| VISIBILITY/WIPER | |||
| 06/14/2011 | 100000 | ||
| Tl* the contact owns a 2000 dodge caravan. the contact stated that the driver side visor was loose and hung over the steering wheel, blocking the contact's vision of the roadway and causing difficulty in steering attempts. the contact crashed into a curve because of the failure. as a result, the front passenger side tire exploded and damage was caused to the vehicle. the vehicle was not inspected or repaired. the vin was not available. the failure mileage was 100,000 and the current mileage was 110,000. | |||
| 06/14/2011 | 100000 | ||
| Tl- the contact owns a 2000 dodge caravan. the contact stated that the driver side visor was loose and hung over the steering wheel, blocking the contact's vision of the roadway and causing difficulty in steering attempts. the contact crashed into a curve because of the failure. as a result, the front passenger side tire exploded and damage was caused to the vehicle. the vehicle was not inspected or repaired. the vin was not available. the failure mileage was 100,000 and the current mileage was 110,000. kmj | |||
| 06/14/2011 | 100000 | ||
| Tl- the contact owns a 2000 dodge caravan. the contact stated that the driver side visor is loose and hangs over the steering wheel. the contact stated the visor feel on the steering wheel and blocked the contact vision and made it harder to turn. the contact hit a curve because of the failure. the contact stated this caused the front passenger side tire to blow and damaged was caused to the vehicle. the vin was not available. the failure mileage was 100,000 and the current mileage was 110,000.rl | |||