Consumer Complaints


Fail datemilesoccurencesPurchase date
SERVICE BRAKES, AIR - DRUM - DRUM
03/19/200730000205/01/2005
 Tl*the contact owns a 2007 dodge caravan. the contact stated that the brakes began to fail while driving 45 mph. while inspecting the vehicle, she observed that the brakes were completely rusted. the failure caused the wheels to drag and made it impossible to steer the vehicle. the dealer grinded the rust from the brakes and replaced the rotors and brake shoes. less than a week later, the same failure recurred. the dealer stated that there was nothing more that could be done. the current mileage is 34,000 and failure mileage was 30,000.
SERVICE BRAKES, HYDRAULIC
06/04/200815685
 Tl*the contact owns a 2007 dodge caravan. while driving approximately 65 mph, the contact heard a loud grinding and squealing noise when the brake pedal was depressed. she noticed a decrease in the brake line pressure and an increase in stopping distance. the emergency brake assisted during this failure. there were no warning indicators illuminated on the instrument panel. the vehicle was taken to an independent mechanic, who stated that the failure was related to the brakes and rotors. there were no parts available to repair the vehicle. the technician recommended that the vehicle be serviced by an authorized dealer. the vehicle was taken to the dealer three times for the same failure, but the failure persists. the failure mileage was 15,685 and current mileage was 24,000.
08/08/2008352341
 Almost total loss of braking ability. brakes also wear out too fast. the minivan has only 35000 miles and just had the second set of pads at 31000 miles. yesterday while driving in the mountains the brakes over heated and almost caught fire (a lot of smoke). i was staying off the brakes as much as possible and in 3rd gear not od. i have never had this problem with other vehicles. i was able to use a long turnout to slow down in and stop after smelling the brakes overheating. *tr
01/02/2007200001
 Tl*the contact called regarding an employer's 2007 dodge caravan. the brakes squeaked. the current and failure mileages were 20,000.*ak
SERVICE BRAKES, HYDRAULIC - ANTILOCK
09/20/2008570001
 Tl*the contact owns a 2007 dodge caravan. the contact stated that the door locks constantly failed to lock. he took the vehicle to the dealer and paid $400 to have the issue repaired. he then heard a strange noise while driving various speeds. he took the vehicle to an auto repair shop and they offered to repair the abs for $1,500. in addition, the contact experienced difficulty shifting from first into second gear. the manufacturer has not been notified. the current mileage was approximately 59,000 and failure mileage was approximately 57,000. updated 12/11/08 *bf updated 12/11/08. *jb
SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT
06/01/20073003005/01/2007
 Tl*the contacts son owns a 2007 dodge caravan. the contact stated that the head restraint in the middle row seats failed to secure. she stated that the head restraint gave the appearance that it was locked, however, it would only lock in the high position. the dealer stated that they would be unable to repair it because that is how the vehicle was designed. the current mileage was 3,749 and failure mileage was 300. the consumer provided repair invoices. the dealer stated brake light intermittently comes on while driving. updated 08/27/07 *tr