Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 06/01/2012 | 15000 | 1 | |
| While driving engine shut down and i did not know it until i realized i did not have power steering or brakes, while car still rolling i restarted vehicle. i received letter notifying me on a recall regarding this problem. i brought car in for repair. july 19 i brought my car in for oil change and told dealer that after recall repair my key gets stuck in ignition and cant turn car off unless i put vehicle in drive again and restart car and again try to shut off. dealer said they needed to check the recall and possibly replace again. they said they would inspect win module and reposition for more key support. august 15, 2012 vehicle stalled again while driving. this is getting dangerous since i have 3 toddlers in car with me at all times - the reason for purchasing a mini van. dealer states they know i have been there several times for same concern but found no stored or active codes. they stated it may have to do with needing a software update and updated to latest level. oct 22,2012 brought vehicle in again for 4th time with vehicle stalling while driving. dealer decided they would keep my vehicle and gave me a loaner to drive home. the stated they needed to duplicate in order to fix. after driving 237 miles (warranty over in 6k miles) and contacting chrysler on how to handle problem, they re-installed the safety recall again. the dealer keeps doing the same recall over and over with no resolution to this very scary stalling problem. now dec, my key again did not come out of ignition unless i restarted vehicle. don't know where to turn for further assistance with ganley dodge. *tr | |||
| 06/01/2012 | 15000 | ||
| While driving engine shut down and i did not know it until i realized i did not have power steering or brakes, while car still rolling i restarted vehicle. i received letter notifying me on a recall regarding this problem. i brought car in for repair. july 19 i brought my car in for oil change and told dealer that after recall repair my key gets stuck in ignition and cant turn car off unless i put vehicle in drive again and restart car and again try to shut off. dealer said they needed to check the recall and possibly replace again. they said they would inspect win module and reposition for more key support. august 15, 2012 vehicle stalled again while driving. this is getting dangerous since i have 3 toddlers in car with me at all times - the reason for purchasing a mini van. dealer states they know i have been there several times for same concern but found no stored or active codes. they stated it may have to do with needing a software update and updated to latest level. oct 22,2012 brought vehicle in again for 4th time with vehicle stalling while driving. dealer decided they would keep my vehicle and gave me a loaner to drive home. the stated they needed to duplicate in order to fix. after driving 237 miles (wrranty over in 6k miles) and contacting crysler on how to handle problem, they re-installed the safety recall again. the dealer keeps doing the same recall over and over with no resolutin to this very scary stalling problem. now dec, my key again did not come out of ignition unless i restarted vehicle. dont know where to turn for further assistance with ganley dodge. | |||
| 08/23/2012 | 11500 | ||
| Tl- the contact owns a 2010 dodge caravan. while driving approximately 45 mph, the contact noticed a vibration in the brake pedal. the vehicle was taken to the dealer for diagnostic testing. the technician replaced the front brake pads and rotors. the failure continued after the repair. the contact noticed the brakes would hesitate to respond when the pedal was depressed. the vehicle was not repaired. the approximate failure mileage was 11,500. kmj | |||
| 08/23/2012 | 12000 | ||
| Tl- the contact owns a 2010 dodge caravan. while driving approximately 45 mph the contact noticed vibration in the brake pedal. the vehicle was taken to the dealer for diagnostic testing. the technician replaced the front brake pads and rotors. the failure continued after the repair. the contact noticed the brakes would hesitate to respond when the pedal was depressed. the vehicle was not repaired. the approximate failure mileage was 11,500. da | |||
| 06/24/2011 | 15000 | 1 | |
| I complained of pulsating brakes and grinding on my brakes. took vehicle to dealership repeated times. was told it was brake dust. ended up being warped rotors. have had both the front and rear rotors replaced multiple times. within 13 months. rotors need to be replaced again. dodge has admitted poor design. ending up replacing rotors every 6 months. had a 2008 dodge caravan with same problem. ## vin failed ## dodge grand caravan 2010 ## *tr | |||
| 08/13/2009 | 7300 | 1 | |
| I purchased a 2010 dodge caravan in april of 2010 with 19 miles on it. in august with only aprox 7300 miles i had the rear rotors replaced, because they were too bad to turn. i also complained about the sliding doors rubbing fenders. in october with 11000 miles i placed the van back in shop for doors rubbing fender and rear rotors. at this they turned the rotors and buffed out fenders. in december brake calipers were sticking so they put a adapter on the calipers that was supposed to keep the brakes from sticking. in may with 19000 miles i had the van in shop for front brakes and rotors (recall). while in shop they checked the rear and found rear rotors were bad again, at my cost of 300.00. had the car inspected with only 2,000 miles on the new rear rotors and found they have hotspots on them already. the mechanic suggested i have the rear rotors replaced again before the 12,000 miles are up. he said there are already hotspots on the rear.i will be putting my 2010 dodge caravan in shop again with 23,500 miles for rear rotors and rattle noise in rear. i am sick of this, i honestly think chrysler is a joke. 7300,11000,19000, and now 23500. what is it going to take to get this problem fixed? i am not sure these people care about the safety of their customers. they replaced my rotors on the rear again. i filed a claim and chrysler offered $2500. what a slap in the face. i wish there was more we could do. please let me know>> *tr | |||
| 08/13/2009 | 7300 | ||
| I purchased a 2010 dodge caravan in april of 2010 with 19 miles on it. in august with only aprox 7300 miles i had the rear rotors replaced, because they were too bad to turn. i also complained about the sliding doors rubbing fenders. in october with 11000 miles i placed the van back in shop for doors rubbing fender and rear rotors. at this they turned the rotors and buffed out fenders. in december brake calipers were sticking so they put a adapter on the calipers that was supposed to keep the brakes from sticking. in may with 19000 miles i had the van in shop for front brakes and rotors (recall). while in shop they checked the rear and found rear rotors were bad again, at my cost of 300.00. had the car inspected with only 2,000 miles on the new rear rotors and found they have hotspots on them already. the mechanic suggested i have the rear rotors replaced again before the 12,000 miles are up. he said there are already hotspots on the rear.i will be putting my 2010 dodge caravan in shop again with 23,500 miles for rear rotors and rattle noise in rear. i am sick of this, i honestly think chrysler is a joke. 7300,11000,19000, and now 23500. what is it going to take to get this problem fixed? i am not sure these people care about the safety of their customers. they replaced my rotors on the rear again. i filed a claim and chrysler offered $2500. what a slap in the face. i wish there was more we could do. please let me know>> | |||
| SERVICE BRAKES, ELECTRIC | |||
| 08/25/2011 | 18000 | ||
| I have 2010 dodge grand caravan, the brakes are shot at 18,000 miles. i have never owed a new vehicle where the brakes failed like this. brakes should last way longer than this. of course they say the warranty is only to 12,000 miles for brakes, i have no choice but to pay, i have to have brakes! when we go pick it up i know my husband is going to cuss them out, i should not have to pay 300.00 for brakes on a car just over 1 year old. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 12/01/2010 | 22000 | ||
| Tl- the contact owns a 2010 dodge caravan. the contact was driving 10 mph when the brakes were depressed to the floor before the vehicle would stop. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 22,000 and the current mileage was 26,000. rds | |||
| 02/01/2011 | 10000 | ||
| Tl- the contact owns a 2010 dodge caravan. the contact was driving 5 mph when the brakes were depressed abnormally into the floorboard before the vehicle would stop properly. the vehicle was taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage was 26,000. kmj | |||
| 12/01/2010 | 22000 | ||
| Tl- the contact owns a 2010 dodge caravan. the contact was driving 10 mph when the brakes were depressed to the floor before the vehicle would stop. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 22,000 and the current mileage was 26,000. rds | |||
| 02/01/2011 | 10000 | ||
| Tl- the contact owns a 2010 dodge caravan. the contact was driving 5 mph when the brakes were depressed all the way to the floor before the vehicle would stop properly. the vehicle was taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage was 26,000. rds | |||
| 12/06/2011 | 24000 | ||
| Earlier this year, late spring, had bad vibration when applying the brakes, found out it was due to warped brake rotor(s). i took the van to a mechanic and he stated that he had the same issue with his chrysler town and country van and explained that chrysler would do nothing about it. just last week i went to get the van inspected and it would not pass inspection because of the brake vibration. i did receive some letters from chrysler in the mail about the front brake pads and rotors, and also the front wheel bearings, so i called the dealership. the dealership told me that there was nothing for the rear rotors / brakes, and this is where the problem was that would not allow the van to pass inspection. i paid $265.00 to have the back rotor(s) cut and then have the front brakes / rotors replaced (for the known issue with the front) and after cutting the rear rotors there was still a slight vibration in the brakes! to pay over $600.00 every 1 1/2 years for front and rear rotors / brakes is unreal. i bought a brand new van because i didn't want to have to worry about major repair $ for a long time. the reason for the warped rotors is the braking system is either undersized, or there is a serious design flaw. when i search the internet i find all sorts of hits on chrysler vehicles for brake / rotor issues, past and present. i wish i would have seen this before i bought the van. | |||
| 09/30/2010 | 12000 | ||
| When the vehicle had only 12000 miles my front tires were completely bare (like racing slicks). was taken to 2 dealerships and they looked at the van and found nothing wrong that would cause the tire wear (alignment was fine). i fought and fought with chrysler to pay for them, which they finally did about 3 weeks after the problem was addressed. now my vehicle has 15000 miles and while driving all you can hear is noises (almost like road noise but its from the front end). most likely, wheel barings, ball joint, tie rods etc. on 10/21/11, while pulling out of my driveway low and behold what do you here, nothing but the sound of griding brakes. no sign of brake having a issues the day before when driven. this particular van that i purchased brand new (with 2 miles on it) clearly is a lemon and has faulty parts or something majorly wrong with it. none of these parts of the vehicle should be going at this amout of miles. as always, chrysler and its' dealers say there is nothing wrong with the it. | |||
| 04/23/2011 | 20212 | ||
| My 2010 dodge caravan only has 20k miles and the brake rotors are out of round they vibrate when braking the dealer sta6ted that turning the rotors would fix it but the brake pads are like new . i have owned lots of vehicles over the years and have gone 50 to 70k mile before brake service. i feel that this is a manufactoring problem and it should be looked into. | |||