Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING - GEAR BOX - SHAFT PITMAN | |||
| 05/04/2004 | 55725 | 2 | 08/04/1999 |
| A routine trip to have new tires put on my 1999 durango lead to major repairs to the vehicle. they could not do the alignment due to bad upper and lower ball joints. when taking it in for further inspection andservice, they had to replace sloppy upper and lower ball joints as well as adjust the loose steering gear. (the steering has always been lose but they've never done anything about it until now). the itemized work sheet does not indicate upper ball joints were replaced, yet stated they were. and bad upper and lower ball joints was not the full extent of what was wrong. we also had to replace the tie rods and sway bushings. on a vehicle that is 5 years old, had 55k miles and driven conservatively, these major repairs should not be needed. thankfully there were no accidents because of this.*ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 04/08/2007 | 126000 | 2 | 03/11/2003 |
| Front end problems: tie rods and ball joints failed. *ak | |||
| 11/17/2003 | 44000 | 2 | 07/20/1999 |
| Had to replace upper and lower ball joints as well as right side inner tie rod. *ak | |||
| 12/01/2004 | 80000 | 1 | 02/22/2002 |
| Annual ma state inspection revealed right upper ball joint and both lower ball joints were loose so all were replaced on 12/3/04 along with left front hub bearing...additional problems prior to this include replacement of serpentine belt 11/17/03...replacement of coolant temp sensor, thermostat and thermostat gasket, and belt tensioner 2/23/04...replacement of right front hub bearing 5/04...replacement of front rotors, left front cv axle, left inner tie rod, rear shocks, output speed sensor, and new tire due to gouging of inner tire wall by front end parts 8/17/04. consumer has paid for all repairs done by an independent mechanic. consumer wants problems documented given recent media reports associated with this vehicle. consumer wants to see recall issued for several of these safety failures and wants reimbursement from manufacturer for expenses incurred. *jb | |||