Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/23/2007 | 80000 | 10 | |
| Wheel bearings wearing out, abs brake light staying on, brake pads being replaced alot, wearing out tires on the front (new tires) in less than 6 months, brake caliper needing to be replaced repeatedly, ball joints wearing out, unsafe to drive vehicle because of failures, loss of use of vehicle due to that fact. *tr | |||
| SUSPENSION - FRONT | |||
| 07/14/2003 | |||
| Premature wear in the drivers side upper ball joint. on july 14th of this year i took my durango in to have the roters turned. my mechanic told me that my upper ball joint showed unusual wear and that it needed to be replaced. i had him replace the ball joint. | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 05/04/2004 | 55725 | 2 | 08/04/1999 |
| A routine trip to have new tires put on my 1999 durango lead to major repairs to the vehicle. they could not do the alignment due to bad upper and lower ball joints. when taking it in for further inspection andservice, they had to replace sloppy upper and lower ball joints as well as adjust the loose steering gear. (the steering has always been lose but they've never done anything about it until now). the itemized work sheet does not indicate upper ball joints were replaced, yet stated they were. and bad upper and lower ball joints was not the full extent of what was wrong. we also had to replace the tie rods and sway bushings. on a vehicle that is 5 years old, had 55k miles and driven conservatively, these major repairs should not be needed. thankfully there were no accidents because of this.*ak | |||
| 05/21/2003 | 1 | 03/23/2001 | |
| I just find out that there a dodge recall and i think i am one of those recalls, let explain i had have a lot of problems with my 1999 dodge durango, i buoght used after a couple months i start ahving a cracking feeling on steering wheel took it to shop and they found that the front end needed to be replace (meaning right and left lower arm) they called my warranty for approval and they aproved, but then on the shop they said that those parts where on back order and i needed to wait for the parts. after a month they call me to come back and do the job, so i called for appointment they give a date i came but when i got there they said they were to busy and they could not get it done that day, they did this twice and i do not live around the corner i live like 15 miles away, so i got mad and move to a closer shop and they test drive the suv and found the same problem, and also they said that i needed to replace some bushing so they call the warranty and denied the job. approving previuosly as i mention before, but they denied because there were more things to be done. so they sent an inspector and check the suv approving only one lower arm, and the rest was under tolerance. after that i still feel that cracking feeling and when i am driving there a little play on the steering wheel, i will be god honest i am scared driving this suv and now more with this recall i have a wife and a 3 yr old and my wife is the one driving more often this car, i worry for my family's safety i try to have some body review this problem to see if i could sue or something but i could not get help please advise. i will appreciate it so much. p.s. if need more info please dont hesateit to call me 408-202-3001. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 06/19/2007 | 97000 | 1 | 09/07/2003 |
| Tire has been squeaking loudly for quite a while...found out the ball joints were bad. had to have them replaced.. saw multiple things online saying they were recalled for other years ,and close to being recalled for this model, so i am indicating that this was very dangerous...i drive 3 children around and could break down with them. i bought this as a reliable family vehicle and it turned into a piece of junk. *ak | |||
| 06/09/2007 | 67500 | 1 | 09/14/2004 |
| I bought a used 1999 durango in 2004 with only 37,000 miles on it. after reaching 51,000 miles the water pump went out and took several other components with it costing $900 in repairs. now at 67,000 miles, i need to replace tires again and replace ball joints for another $800. no crashes or injuries, just frustration at a poorly built product which no one seems willing to stand behind. *tr | |||
| 04/08/2007 | 126000 | 2 | 03/11/2003 |
| Front end problems: tie rods and ball joints failed. *ak | |||
| 11/17/2003 | 44000 | 2 | 07/20/1999 |
| Had to replace upper and lower ball joints as well as right side inner tie rod. *ak | |||
| 05/04/2004 | 55725 | 2 | 08/04/1999 |
| A routine trip to have new tires put on my 1999 durango lead to major repairs to the vehicle. they could not do the alignment due to bad upper and lower ball joints. when taking it in for further inspection andservice, they had to replace sloppy upper and lower ball joints as well as adjust the loose steering gear. (the steering has always been lose but they've never done anything about it until now). the itemized work sheet does not indicate upper ball joints were replaced, yet stated they were. and bad upper and lower ball joints was not the full extent of what was wrong. we also had to replace the tie rods and sway bushings. on a vehicle that is 5 years old, had 55k miles and driven conservatively, these major repairs should not be needed. thankfully there were no accidents because of this.*ak | |||
| 12/27/2000 | 18000 | 4 | 03/13/2000 |
| L999 dodge durango upper and or lower ball joint failures on four different occasions over a four year period. upper and lower ball joints used as original manufacturer installed and replacement parts are known to be deficient according to nhtsa, and accidents as well as expensive replacement costs have occured. i am now in my fourth replacement cycle, with upper ball joints having been replaced three times and the lowers now in their second time. nhtsa has failed to include l998 and l999 model years, allowing daimler chrysler to slip the noose regarding responsibility for the same defective parts used in 2000-2004 my vehicles. nhtsa should require dodge to include l998, l999 model years in its recall investigation. dodge customer service rejected my two separate appeals for replacement or reimbursement, one in 2003 and the other in 2004 parts failure dates were 12/27/01, 12/27/03, april '04 and on 12/l8/04.*ak | |||
| 12/07/2004 | 1 | 01/31/2004 | |
| I have a 1999 durango. it seemed to be driving different. my husband noticed the front tires were worn in the inside edge. he took it to a garage. he found out the ball joints were bad. he was told he shouldn't drive it off the lot. they were that bad. it cost over $500 to have it fixed. i have three children. what if my tires had fallen off? the 1999 durango's should be included in the recall.*ak | |||
| 12/01/2004 | 80000 | 1 | 02/22/2002 |
| Annual ma state inspection revealed right upper ball joint and both lower ball joints were loose so all were replaced on 12/3/04 along with left front hub bearing...additional problems prior to this include replacement of serpentine belt 11/17/03...replacement of coolant temp sensor, thermostat and thermostat gasket, and belt tensioner 2/23/04...replacement of right front hub bearing 5/04...replacement of front rotors, left front cv axle, left inner tie rod, rear shocks, output speed sensor, and new tire due to gouging of inner tire wall by front end parts 8/17/04. consumer has paid for all repairs done by an independent mechanic. consumer wants problems documented given recent media reports associated with this vehicle. consumer wants to see recall issued for several of these safety failures and wants reimbursement from manufacturer for expenses incurred. *jb | |||
| 03/04/2004 | 54740 | 1 | 02/15/1999 |
| My car was making a loud noise. when i took it into dodge for a check- the upper and lower ball joints needed replacing due to being loose and defective. the mechanic told me it was very dangerous to be driving my car. i paid a total of $653.00 on march 5,2004. because it has not been recalled, i had to pay for the problem myself. i felt i was very lucky to have caught the problem before something awful happened. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 05/04/2004 | 55725 | 2 | 08/04/1999 |
| A routine trip to have new tires put on my 1999 durango lead to major repairs to the vehicle. they could not do the alignment due to bad upper and lower ball joints. when taking it in for further inspection andservice, they had to replace sloppy upper and lower ball joints as well as adjust the loose steering gear. (the steering has always been lose but they've never done anything about it until now). the itemized work sheet does not indicate upper ball joints were replaced, yet stated they were. and bad upper and lower ball joints was not the full extent of what was wrong. we also had to replace the tie rods and sway bushings. on a vehicle that is 5 years old, had 55k miles and driven conservatively, these major repairs should not be needed. thankfully there were no accidents because of this.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 06/16/2007 | |||
| Upper ball joints on my durango that only has 64,000 miles on it have to be changed and the rear is going and that has to be changed. *tr | |||
| 06/19/2007 | 97000 | 1 | 09/07/2003 |
| Tire has been squeaking loudly for quite a while...found out the ball joints were bad. had to have them replaced.. saw multiple things online saying they were recalled for other years ,and close to being recalled for this model, so i am indicating that this was very dangerous...i drive 3 children around and could break down with them. i bought this as a reliable family vehicle and it turned into a piece of junk. *ak | |||
| 06/09/2007 | 67500 | 1 | 09/14/2004 |
| I bought a used 1999 durango in 2004 with only 37,000 miles on it. after reaching 51,000 miles the water pump went out and took several other components with it costing $900 in repairs. now at 67,000 miles, i need to replace tires again and replace ball joints for another $800. no crashes or injuries, just frustration at a poorly built product which no one seems willing to stand behind. *tr | |||
| 04/08/2007 | 126000 | 2 | 03/11/2003 |
| Front end problems: tie rods and ball joints failed. *ak | |||
| 01/23/2006 | 130000 | 1 | 10/01/2001 |
| I failed the virginia state inspection on 23 january 2005 because of malfunctioned suspension. the front upper ball joints have to be replaced on 1999 dodge durango. the inspection facility told me that 7 out of 10 older dodges have this exact same problem, it is a rash of them failing and that they are should be on recall. mileage on my vehicle is over 130,000. i contacted two different merchants who do repair work, both have indicated they believe these to be on recall because of the exact same problem. i contacted my dodge dealer who said they are not on recall. i contacted the dodge company and they said they are not on recall, but all the merchants found it difficult to understand considering the failure rate they see. how do we go about getting this investigated and possibly having this failure added to the recall list? thank you.*ak | |||
| 12/31/2005 | 2 | 08/15/1999 | |
| Upper ball joint reported very loose by mechanic. must be replaced asap. this is the second time ball joint need replacing. first time at 62,000 miles now again at 92,000 miles. dcc provided assistance the first time refused to provide assistance the second time. *jb | |||
| 07/12/2004 | 80000 | 2 | 06/01/2003 |
| I got a inspection done. mechanic noticed the upper ball joints were extremely bad. he called manufacture to see if there was a recall on the ball joints. i got the upper ball joints replaced and a year later i'm having problems w/ the ball joints again. i'm also experiencing problems w/ the window motor. *nm | |||
| 11/17/2003 | 44000 | 2 | 07/20/1999 |
| Had to replace upper and lower ball joints as well as right side inner tie rod. *ak | |||
| 11/18/2004 | 68000 | 1 | 03/22/1999 |
| I have a 1999 dodge durango. i had been having driving/steering problems with my front wheels. they seemed to be slipping. two weeks prior to the publicly announced recall for durangos for 2000-2003,i took my durango to the shop to be inspected. they told me the ball joints for the front wheels needed to be replaced, as this was a safety issue. they replaced the ball joints. this seems to be the same problem as with the 2000-2003 model years. i contacted chyrsler about this, but they told me my car was too old and was not in the recall. i told them the problem was the same, yet they chose not to concerned with the safety issues of this model. although i am very thankful that i was not involved in a wreck, i feel that this may be happening to 1999 durangos and this model year should also be included in the recall or at least checked into. it never occurred to me to keep the old parts. my trust was in chrysler, but considering the lack of concern on their part, i don't believe they are trustworthy. *ak | |||
| 02/05/2004 | 1 | 04/28/1999 | |
| 1999 dodge durango. had to replace ball joints when mechanic told us the wheels would fall off. bill was over $800. recently dodge recalled durango suvs starting in 2000. the problem obviously did not start in 2000 and my 1999 should be included. this was very dangerous and they should stand up and extend to all models. no clear reason not to except to save money. i want to get an answer. (should be included in recall nhtsa # 04v596000)*jb | |||
| 12/27/2000 | 18000 | 4 | 03/13/2000 |
| L999 dodge durango upper and or lower ball joint failures on four different occasions over a four year period. upper and lower ball joints used as original manufacturer installed and replacement parts are known to be deficient according to nhtsa, and accidents as well as expensive replacement costs have occured. i am now in my fourth replacement cycle, with upper ball joints having been replaced three times and the lowers now in their second time. nhtsa has failed to include l998 and l999 model years, allowing daimler chrysler to slip the noose regarding responsibility for the same defective parts used in 2000-2004 my vehicles. nhtsa should require dodge to include l998, l999 model years in its recall investigation. dodge customer service rejected my two separate appeals for replacement or reimbursement, one in 2003 and the other in 2004 parts failure dates were 12/27/01, 12/27/03, april '04 and on 12/l8/04.*ak | |||
| 12/07/2004 | 1 | 01/31/2004 | |
| I have a 1999 durango. it seemed to be driving different. my husband noticed the front tires were worn in the inside edge. he took it to a garage. he found out the ball joints were bad. he was told he shouldn't drive it off the lot. they were that bad. it cost over $500 to have it fixed. i have three children. what if my tires had fallen off? the 1999 durango's should be included in the recall.*ak | |||
| 12/13/2003 | 50000 | 12/23/1998 | |
| I have a 1999 dodge durango with front suspension problems. my mechanic told me i have some serious problems with my front ball joints, hubs etc... i understand there is a recall from dodge on the year 2000 thru 2003 for this problem. i the model year 1999 covered? the front suspension is the same. | |||
| 09/23/2003 | 1 | ||
| I would like to request that the 1999 dodge durango also be included in the ball joint recall. i have had the same problem with my 1999 durango. *jb | |||
| 04/23/2004 | 99000 | 1 | 12/22/2002 |
| Car used for highway use mostly, car shakes at speed of 50 mph, would veer to right, had inside tire wear, driving with kids in car started making a really bad thud noise like a flat tire, we pulled over, upper ball joint broke, it got so hot the shocks started leaking. since the vehicle was repaired at $2,000, the tires are still wearing on the inside, and the car shakes, and the car is making a squeaky noise when i hit bumps. too many problems!!!!! *jb | |||
| 12/01/2004 | 80000 | 1 | 02/22/2002 |
| Annual ma state inspection revealed right upper ball joint and both lower ball joints were loose so all were replaced on 12/3/04 along with left front hub bearing...additional problems prior to this include replacement of serpentine belt 11/17/03...replacement of coolant temp sensor, thermostat and thermostat gasket, and belt tensioner 2/23/04...replacement of right front hub bearing 5/04...replacement of front rotors, left front cv axle, left inner tie rod, rear shocks, output speed sensor, and new tire due to gouging of inner tire wall by front end parts 8/17/04. consumer has paid for all repairs done by an independent mechanic. consumer wants problems documented given recent media reports associated with this vehicle. consumer wants to see recall issued for several of these safety failures and wants reimbursement from manufacturer for expenses incurred. *jb | |||
| 03/04/2004 | 54740 | 1 | 02/15/1999 |
| My car was making a loud noise. when i took it into dodge for a check- the upper and lower ball joints needed replacing due to being loose and defective. the mechanic told me it was very dangerous to be driving my car. i paid a total of $653.00 on march 5,2004. because it has not been recalled, i had to pay for the problem myself. i felt i was very lucky to have caught the problem before something awful happened. *ak | |||
| 05/31/2003 | 44000 | 1 | |
| Dodge durango, upper ball joint wore out just after warranty expired. *la | |||
| SUSPENSION - FRONT - HUB | |||
| 11/23/2007 | 80000 | 10 | |
| Wheel bearings wearing out, abs brake light staying on, brake pads being replaced alot, wearing out tires on the front (new tires) in less than 6 months, brake caliper needing to be replaced repeatedly, ball joints wearing out, unsafe to drive vehicle because of failures, loss of use of vehicle due to that fact. *tr | |||
| 12/01/2004 | 80000 | 1 | 02/22/2002 |
| Annual ma state inspection revealed right upper ball joint and both lower ball joints were loose so all were replaced on 12/3/04 along with left front hub bearing...additional problems prior to this include replacement of serpentine belt 11/17/03...replacement of coolant temp sensor, thermostat and thermostat gasket, and belt tensioner 2/23/04...replacement of right front hub bearing 5/04...replacement of front rotors, left front cv axle, left inner tie rod, rear shocks, output speed sensor, and new tire due to gouging of inner tire wall by front end parts 8/17/04. consumer has paid for all repairs done by an independent mechanic. consumer wants problems documented given recent media reports associated with this vehicle. consumer wants to see recall issued for several of these safety failures and wants reimbursement from manufacturer for expenses incurred. *jb | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 11/09/2000 | 1 | ||
| Purchased 1999 dodge grand caravan new. i have observed severe rusting on the front driver strut tower since the vehicle was only a few years old and now it is rusting through. i have learned that this problem exists on 1996-2000 models and has chrysler tsb #23-0044-02 open against it. apparently many others have experienced same problem, and chrysler assumes no responsibility to cover repair. is this not a serious safety issue? *jb | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 12/01/2004 | 80000 | 1 | 02/22/2002 |
| Annual ma state inspection revealed right upper ball joint and both lower ball joints were loose so all were replaced on 12/3/04 along with left front hub bearing...additional problems prior to this include replacement of serpentine belt 11/17/03...replacement of coolant temp sensor, thermostat and thermostat gasket, and belt tensioner 2/23/04...replacement of right front hub bearing 5/04...replacement of front rotors, left front cv axle, left inner tie rod, rear shocks, output speed sensor, and new tire due to gouging of inner tire wall by front end parts 8/17/04. consumer has paid for all repairs done by an independent mechanic. consumer wants problems documented given recent media reports associated with this vehicle. consumer wants to see recall issued for several of these safety failures and wants reimbursement from manufacturer for expenses incurred. *jb | |||