Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 021599 | 11/05/1999 | 6089809 | Experiencing a squeak noise coming from rear leaf spring. *tt | 02/25/2000 | |
| 020699A | 12/17/1999 | 020699 | 6089735 | This bulletin mentions that the front wheel bearing grease is evident on the bearing seal area. *tt | 02/24/2000 |
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||||
| 020498 | 05/29/1998 | 601680 | Lower ball joint service information. *ak | 08/19/1998 | |
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||||
| 0200600 | 10/27/2000 | 618857 | Subject regarding upper control arm bushing service. *tt | 05/03/2001 | |
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 020699 | 06/11/1999 | 608109 | On some vehicles the front wheel bearings may incorrectly be diagnosed as faulty due to the evidence of wheel bearing grease on the bearing seal areas. *tt | 11/03/1999 | |
| 020699 | 06/11/1999 | 606527 | Subject on the front wheel bearing grease is evident on the bearing seal area. *tt | 08/26/1999 | |
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||||
| 020500 | 05/17/2000 | 610617 | Some customers may comment about a squeaking / clicking noise from rear leaf springs. *tt | 05/08/2000 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| SUSPENSION - FRONT - CONTROL ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/16/2006 | 132617 | 1 | 12/17/1999 |
| I own a 1998 dodge durango. i have replaced the ball joints once. at a regular tire rotation, i was told they are wearing out again. based upon research - this is an existing problem with durango models from 1998 to the present. a recall of the durango is needed to address this. *nm | |||
| 02/06/2006 | 59718 | 1 | 05/08/1998 |
| I took vehicle to my mechanic, complaint regarding left front brake. already had new brakes, rotors replaced one year ago. mechanic found that the ball joints need replaced. vehicle has 59,000 miles on it, and has already had ball joints replaced, during a tsb repair bulletin, several years ago, on my 1998 dodge durango, 4x4. mechanic says that spindles need replaced, along with ball joints. premature failure, vehicle should drive for 100,000 miles before a failure such as this on the ball joints. currently waiting on parts from dealer, to replace worn parts, had extended warranty, but already ran out in may 2005. am also having bushings replaced, due to extreme temps in phoenix area. will cost over $3000.00 to do the repairs, which should either be recalled by dc, or covered under warranty. will also call and complain to dealer. *nm | |||
| 01/01/1901 | 1 | ||
| 1998 dodge durango developed problems with the front hub assembly and the upper and lower ball joints.***no answer required***. *mr in the year 2000 the consumer had the rear differential totally replaced. *nm | |||
| 02/01/2005 | 48000 | 2 | |
| The consumers 1998 durango needed both front and rear upper and lower ball joint replacement . *bf the consumer experienced a spin out accident due to front end instability and bad tie rod ends. the consumer suggested that the front tires wore out in one year. *sc | |||
| 11/27/2004 | 64251 | 1 | |
| Consumer have a 1998 dodge durango,with ball joints problem and had to replace the whole front end. *bf the consumer believes the older models should also be recalled. *nm | |||
| 01/18/2002 | 52801 | 1 | |
| Ball joints had to be replaced in my 1998 durango in 2002. i kept hearing popping noises from the front wheels when i turned into a parking space or came to a stop sign.*jb | |||
| 10/23/2000 | 35707 | 1 | |
| Consumer has concerns for the numerous repairs and the safety of the vehicle. (nar) *ph the vehicle's left lower ball joint (three times), right inner tie rod (twice), left inner tie rod, left upper ball joint and right upper ball joints had to be replaced. the ball joint and tie rod problems caused steering and suspension problems. the consumer request reimbursement for all the tire rod and ball joint repairs. *nm | |||
| 11/16/2004 | 3 | 11/01/1999 | |
| While driving approximately 5-10 mph the right front wheel shook. would hear noises every time steering wheel was turned, stopping or even braking. took vehicle to mechanic, who determined that upper ball joints separated. also, the steering knuckle separated, and the suspension moved. mechanic indicated that this was causing the shaking problem. vehicle would need to be lubricated every 2-3 months.*ak after having the vehicle serviced the consumer stated that the left side began having the same problem. *tc | |||
| 02/15/2002 | 60000 | 1 | 03/01/1998 |
| Ball joints replaced at 60k miles. *ph at 45000 the consumer noticed that eh vehicle's ride was not smooth. the dealer replaced the lower ball joints. at about 60000 miles the consumer heard a screeching sound in the front end when driving slowly around curves. the vehicle was taken back to the dealer who indicated that the tie rods and upper ball joints needed to be replaced. *nm | |||
| 09/03/2003 | 54620 | 1 | |
| Upper and lower ball joints needed to be replaced due to premature wear. *ph the consumer complained to the dealer about an unusual intermittent noise which was coming from the joint area. (nar) | |||
| 12/02/2002 | 78000 | 1 | |
| Consumer is having problems with upper and lower ball joints. the ball joints failed at 78,000 miles. *jb | |||
| 12/27/2001 | 71000 | 2 | 02/11/1998 |
| 1998 dodge durango slt ball joints have worn out twice. loose steering, drifting in lane, difficult not to over steer. diagnosed by dodge dealer 12/27/2001 at 71,000 miles and had been bad for a long time. replaced upper, lower, and tie rod ends on 4/23/02 not at dodge dealership. diagnosed again by dodge on 9/23/2004 at 103,000 miles and replaced lower ball joints again, at the dealership. *jb | |||
| 09/06/2002 | 41496 | 2 | 09/01/1998 |
| Repeated starter replacement. *ph the starter was defective and was replaced. the ball joints also had to be replaced. *sc | |||
| 04/12/2004 | 1 | ||
| Consumer stated that vehicle was driving as if it needed an alignment. but when she took vehicle to dealer, and mechanic determined that suspension system malfunctioned. also, ball joints cracked in half. consumer was told that if she hit a hard bump front tires would have fallen off. consumer never received recall or any warning. *ak | |||
| 03/15/2004 | 1 | 07/01/2001 | |
| The consumer drove the vehicle to the dealer for inspection and the mechanic placed the vehicle on a diagnostic machine for analysis. the mechanic determined that the upper and lower ball joints needed replacing. *ak the consumer had taken the vehicle in for repairs in light of the national publicity concerning the defective ball joints. there was excessive play in the front shocks which leaked oil. the control arms and the ball joints were replaced. *sc *jb | |||
| 03/01/2004 | 70000 | 1 | |
| While driving at 55 mph, the consumer heard a roaring sound coming from the front. also, when turning corners, there was a clicking sound coming from the front wheel hub. the dealer examined the vehicle, but was unable to resolve the problem. *ak *sc *jb | |||
| 123000 | 2 | 05/02/2003 | |
| Consumer complained about a transmission problem. vehicle hesitated when driving. *ak the front differential pin failed and seized to the pinion shaft the upper and lower ball joints were replaced. *jb | |||
| 03/04/2004 | 1 | 05/01/1999 | |
| While replacing the front tires,the dealer noticed that the ball joints needed replacement. the dealer indicated to the consumer that he was unable to do the front alignment due to ball joint problem. *ak *sc *jb | |||
| 12/30/2003 | 1 | ||
| The consumer heard that there was a recall on dodge durangos. the consumer stated that when he was driving his vehicle and made a hard turn it sounded as if his tires were rubbing. while driving slowly, the front end of the vehicle felt funny. the consumer stated he was afraid to drive the vehicle any distance. the abs brake light also came on and stayed on. *nm | |||
| 12/04/2003 | 37000 | 1 | 02/14/1998 |
| Bad ball joints on my 1998 dodge durango. it has 35000 miles on it. *nlm | |||
| 5 | |||
| Ball joint equipment is too small for 1998 dodge durango. *mr they also had no grease fitting for lubrication for the weight of the vehicle. every year during the yearly inspection, the vehicle needed upper and lower ball joints. *scc *jb | |||
| 10/06/2003 | 70000 | 1 | 03/01/1998 |
| Tie rods & ball joints already needed to be replaced on the vehicle. *la | |||
| 03/04/2003 | 1 | 09/06/2002 | |
| I had to have the ball joints replaced 6 months after i bought the truck. the dealership said that my wheels were getting ready to fall off and the truck was to dangerous to drive. then the transmission went out in august of 2003. i barely had 50,000 miles on it. the brakes on it are terrible. when it is raining i hydroplane just about ever time i put on the brakes. the anti lock brake system is not working properly. the light is now on. the speedometer is now broken. it stays at zero most of the time but will occasionally jump up and down while driving. the electric door lock makes a horrible sound when it locks. last but not least whenever i drive on the interstate and go over 60 mph the engine makes a rattling noise. *jb | |||
| 08/25/2003 | 1 | ||
| Independent shop replaced the upper ball joints and lower control arms. it cost the consumer $1,229.oo. dealer notified. *ak *la *jb | |||
| 08/08/2003 | 47000 | 1 | 07/01/1997 |
| The lower and upper ball joints were replaced at a low mileage. *jb *sc | |||
| 07/20/2003 | 85000 | 1 | |
| Consumer took vehicle for alignment service due to excessive tire wear. upon inspection, the dealer advised consumer they were unable to perform an alignment because of excessive upper ball joint wear. *ak all four ball joints failed and both front tires had badly worn out. *scc *jb | |||
| 07/10/2003 | 1 | 05/02/1998 | |
| Extensive suspension repairs that should not be required. i own a ford, f150 with 160000 miles with non of the following work done to it, so i didn't expect the suspension of the durango to need the following work.*ak at 65000 miles (9/28/00) lower ball joints and control arms replaced at 130000 miles (7/10/03) both tirod ends and rear stabilizers replaced and upper left front ball joint replaced. | |||
| 3000 | 5 | ||
| Transmission fluid leaked from the vehicle and eventually the transmission was replaced with a rebuilt one. all four ball joints were and tie rods were replaced. the vehicle experienced electrical problems, because the back brake light continued to blow out. *ak the front hub bearings and seals were replaced. *jb | |||
| 06/26/2003 | 1 | ||
| Suspension, drive train, and front ball joints bad - 1989, dodge, durango. *ak | |||
| Whenever driving on freeway or making turns vehicle would shake violently & make noises. took to dealership & mechanic changed & balanced. steering was changed & wheels aligned. but, problem still exists.also, was informed by mechanic that rack & pinion steering needed replacing. *ak | |||
| 1 | 10/01/1998 | ||
| Suspension vibration causing consumers ear drum to hurt while driving at higher speeds. mjs | |||
| When driving at about 50 to 55mph the vehicle starts to shake and vibrate, sometimes causing a loss of control. dealer says the problem is normal. *ak | |||
| 06/15/1998 | |||
| Consumer experiencing ongoing problem with virbation whenever vehicle reaches high speed of 50 or more mph. between 50-70 mph vibration appears to be coming from rear, and 70-75 mph, the whole vehicle would vibrate. vehicle been in /out dealer shop on five occasions, and problem cannot be resolved. *ak | |||
| SUSPENSION - FRONT | |||
| 12/12/2010 | 123000 | ||
| The vehicle is making a very noticable clunking noise during turns and over bumps. the vehcile often falls out of alignment and driving feels unsteady as on of the front wheels is loose. upon inspection it appears this is being caused by premature wear to the upper ball joints. this has also caused excess wear on the vehicle suspension. as of yet no accident or injury has taken place due to this problem; however, it is a very serious safety concern and needs to be addresses promptly. | |||
| 07/17/2009 | 27500 | 1 | |
| 1998 dodge durango. 27500 miles. yes 27500 miles. upper ball joints both sides shot $321.00 to repair. right side was extremely bad. *tr | |||
| 03/06/2009 | 112000 | 1 | |
| I own a 1998 dodge durango and back in march of this year i replaced the upper/lower ball joints due to failure. the vehicle had an awful squeaky noise and when taken to the mechanic i was told that i was lucky to still be alive as the balljoints were extremely worn out due to be an ungreaseable type. the repair cost me $650. it has only been 3months since the repair in which the balljoints were replaced with dealer parts and once again, the squeaky sound is back, i've gone back to the mechanic only to be told that once again, the balljoints have failed!! another $650 to fix, this is outrageous!! dodge must become responsible for the fact that these balljoints continuously fail and they must come up with a greaseable type. in this economy it is very difficult to spend $650 every 2-3 months on balljoints!! at this rate, there will come a point where the tires will fall off the vehicle and cause a death being as these joints don't last as long as they should. *tr | |||
| 02/20/2009 | 134000 | 1 | |
| I bought this car used in the last week of november '08. i had my brakes done by an individual maybe two weeks later. a couple of day later driving home from work i started hearing a real loud iron grinding noise. the next day i had the car towed to aamco, who told me my caliper pins had came out, and i would need a new steering knuckle and a set of caliper pins.the truck was fixed costing me $525 (noting: mechanic used a used steering knuckle.) now 2 months after those repairs i need a wheel spindle, and caliper bolts because the threading have stripped away and something totally unrelated a neutral safety switch. costing me $580. i was told that by firestone who told me i needed new tie rods and then corrected themselves by telling me i needed a new steering knuckle - who wouldn't even work on my car because of liability told me that it was unsafe to drive because the right front tire could literally fall off due to lack of support and cause a major or serious accident, and that i needed to take it back to aamco. i didn't want to because i felt aamco should have fixed this the first time. but after fighting with them and reading the other complaints maybe they're not in the wrong. *tr | |||
| 02/06/2009 | 1 | ||
| Heard metal to metal rubbing on 2/2/09 now on 2/6/09 hub bearing broke right side.... wheel is tiled in to wheel well. *tr | |||
| 12/11/2008 | 123000 | 1 | |
| We bought a 98' durango w/ 123k miles & after driving it less than 500 miles i began to notice a loud-repeating noise thud...thud.. coming from the front passenger wheel wall. then i began to notice extreme steering problems so i stopped the vehicle and inspected it further. i jacked up the vehicle and observed a lot of play in the front tire. i was actually able to wobble' back and forth and the lug nuts were still secured. i contacted a very reputable mechanic (3rd generation race car driver too!) and he advised that there have been massive problems with the ball joints failing on the durango's , but they only will fix back to 2000' model year. well, any reasonable auto company that knows it has a faulty part should take responsibility for the safety of its people....if not, then they are liable for continuing to allow a product that endangers the safety of the driver, its occupants & other motorist's/citizens-who expect their safety to be looked upon, not investigated internally. i have been in law enforcement for +13 years, and as a result i have worked many vehicle accidents (some causing death) that just didn't make sense-until now! something needs to be done here...and not just only 2000' year models and up thing. do the right thing, because its the right thing to do! *tr | |||
| 08/26/2008 | 89789 | 1 | |
| Dodge durango 1998 ball joint failure and full separation with no warning, which caused extensive damage in an on-road accident to several vehicles. dodge corporation will not acknowledge the hundreds of ball joint failures and lost lives due to this poor design and defective ball joints. my vehicle has 84,000 miles on it and ball joints have been replaced 3 times! ball joints, according to top mechanics are supposed to last about 100,000 miles before replacement and rarely separate. these components used by dodge are deadly, deficient, and ought to have been recalled years ago. how many more lives have to be lost before the issue is properly dealt with?? *tr | |||
| 01/01/1901 | 1 | ||
| Consumer inquiry as to why dodge durangos were only recalled to the 2000 model for the front end ball joints.****no answer required***. *mr *nm | |||
| 01/02/2005 | 1 | ||
| 1998 dodge durango - i purchased a 1998 dodge durango from branfoird dodge 2 years ago. the dosge had 50,000 miles and now has 71,500 miles. the upper and lower ball joints are bad and the control arms and joints need to be replaced. i have been in contact with dodge since the investigation was in place about this issue. dodge is telling me that only the 2000-2003 models are covered under the recall and my truck is out of warranty! why wouldn't the 1998 & 1999 be covered as well seeing that there have been several issues and accidents with pictures due to ball joint failure on the 1999 & 1998 durangos. who do i call and for assistance on this problem that has a bill of over $1,000 dollars. please reply with attorneys involved with matters such as this one. charles t pilotti 15 taylor ave east haven, ct 06512 cell: 203-623-1905 dodge ref # 12994028. *ak | |||
| 09/15/2003 | 132848 | 2 | 07/31/1998 |
| Suspension; left and right upper and lower ball joints required replacement. worn so badly that garage unable to complete front end alignment. vehicle mileage 132,848. *ak | |||
| 04/15/2003 | 1 | ||
| I bought a used 1998 dodge durango with 24,000 miles in feb 14th 2003. this was a dodge certified used car. i also purchased an extra warranty package for $900.00. after 60 days i had a clunking noise in the front end. i called the dodge garage from which i had purchased the vehicle and they had it towed. they called me back and said i had a big problem. this is what happened the right front axel, ball joint upper arm assembly had broke apart causing extensive damage with a total of $1700.00 my responsability. they said dodge would not cover it because it was a four wheel drive. they said my extended dodge warranty would not cover the front suspension on the four wheel drive. now i read that many vehicles have had the same problem. remind you this vehicle only had 24,000 miles on it and they told me that they wore out!!!!!!!!!! at my expense. *ak | |||
| 07/08/2003 | 91921 | 0 | |
| Noise began in front wheel area and grew very loud within a short period of time. also experienced steering issues (car shakes and pulls to right). took vehicle in to check it out - had to replacel front ball joints and tension rods ends. we had to pay over $2000.00 to repair this defect, and car still does not steer properly. dealer reported to us that this is a common problem for this vehicle. | |||
| 01/05/2004 | 75000 | 5 | |
| Consumer heard a noise in the front end when making at turn. *ak | |||
| 06/15/2003 | 75000 | 1 | 03/15/1998 |
| 1998 dodge durango front end problems. premature front end wear.*ak | |||
| 06/02/2002 | 60 | 1 | 03/23/1998 |
| At 60,000 miles vehicle began pulling to left. took to have front end aligned was told it would cost at least $700, maybe more depending on how many parts have to be replaced. why do ball joints, tie rod ends, etc need to be replaced to align front end. why require replacement at such low miles? these parts should last in excess of 100,000 miles. *ak | |||
| 12/18/2003 | 51000 | 2 | 04/12/1998 |
| I own a 1998 dodge durango front end was popping and the transmission was slipping at 51000 miles. it goes into the shop to be checked dec.23, with all the known problems with the front end this makes me very concerned. my wife and i are cheerleding sponsers and travel all over the state with the girls.*ak | |||
| 11/25/2003 | 68000 | 1 | 10/18/2001 |
| My 1998 dodge durango's front suspension requires rebuilding at 72,000 miles. the ball joints are all worn, as is the upper control arm bushing. vehicle wanders, especially on uneven surfaces. metallic noises emanate from the front suspension, especially at low speeds. local chrysler dealer says there will be a recall sometime in the future. meanwhile i do not consider the vehicle safe! *la | |||
| 11/05/2003 | 40000 | 1 | 11/09/2001 |
| My 98 durango makes a squeaking noise (front end) every time i drive over a bump. in addition to the noise, the vehicle's steering is also very loose. vehicle tracks well, but there's a couple/few inches of play in the steering wheel. very noticeable when driving at higher speeds. suspect upper/lower ball joints. awaiting outcome of investigation for repairs. *la | |||
| 76930 | 1 | ||
| If the vehicle hits a bump in the road while driving a noise can be heard coming from the front of the vehicle, and the steering wheel feels loose. *ak | |||
| 10/16/2003 | 30000 | 05/20/1998 | |
| Regarding pe 03032 front suspension on dodge durango. i have the same issue. the dealer told me after only 30000 miles on my 1998 dodge durango that my front suspension is worn and needs to be replaced. this has not been done yet. i'm desperately waiting on a recall and the outcome of your investigation. the car is making noise and is getting to the point that it needs to be repaired. how long does a investigation take? *la | |||
| 09/21/2003 | 0 | 1 | 08/14/2003 |
| I have replaced two window motors and have another one to replace as it is out now i was wondering if there were any complaints or campaigns on window motors also i want to complain about front suspension either the ball joints upper or lower are weak or out but i have wear problems on my new tires and it should not be that way only being a 1998 are there any campaigns on this .*jb | |||
| 08/29/2003 | 1 | 02/20/1998 | |
| Front suspension of my dodge durgango caused a cupping wear on my tires. the dealer said there was no problem with the front suspension, that i just did not rotate the tires, which i have done regularly. the tire dealer said he could not do an alignment because of bad ball joints. the car has 64k miles on it. *ak | |||
| 11/18/2002 | 61000 | 1 | 04/15/1998 |
| Vibration and noise in front end of 19'98 dodge durango. had to replace all four ball joints and inner tie rod ends at 61000 miles.mechanic remarked that i was lucky to have it repaired as it was ready to fail.after the repair an alignment was needed to bring wheels back to specs.*ak | |||
| 09/01/1999 | 1 | 03/01/1999 | |
| I purchased a new 1998 dodge durango. i have had the ball joints replaced. hree times since i purchased the vehicle. i am reporting this because of the recent news concerning the nhtsa investigating this particular problem. i still have all my receipts for work done.*ak | |||
| 10 | 1 | 08/20/1998 | |
| Consumer took vehicle into the shop, because the vehicle pulled to the left. took it to dodge, and dodge aligned the vehicle. later, the problem resurfaced. *ak the ball joints had to be replaced. the consumers mechanic(s) informed him this problem was not normal. the vehicle had constant problems with the front end. within the first 10 k miles the vehicle had a 3 wheel alignment. *scc *jb | |||
| 12/28/2002 | 55000 | 0 | 12/11/2001 |
| Our 1998 dodge durango has been repaired for the problems that are currently under investigation regarding this vechile. after experiencing what we thought was a problem with the alignment it was discovered that the upper and lower ball joints needed to be replaced. in a addition, the inner tie rod also required replacement. i have the receipt describing the work that was done and the cost. | |||
| 1 | 10/20/2001 | ||
| Consumer called complaining about having problems with the upper bolt joints. he was aware of the new investigation. manufacturer was contacted, and stated that they had no recalls.*ak there was continued squeaking in the front end. sway bar and tie rods were replaced. *ph | |||
| 07/22/2003 | 80000 | 11/28/2000 | |
| I have been reading the complaints on the front suspension of the dodge durango after hearing that the vehicle was being investigated for problems with the front suspension and have spent a lot of money fixing the same problems that are being described. my abs light came on intermittently, would stay on for awhile, then go out. when the car was put on the computer, they couldn't find anything. then my speedometer started jumping from 0 to 60 mph intermittently. through trial and error, a sensor was replaced and seems to have fixed the problem. i have also spent almost $1000 replacing brakes, etc. because my brakes went to the floor while driving, luckily only in a parking lot, and the calipers, brakes, rotors, etc. had to be replaced. i just replaced my tires because of severe cupping. these tires were not that old and this condition would cause my vehicle to hydroplane in wet weather and shudder going 50 mph and over. i also experience that same shudder when the back windows are open and the front windows closed. the whole vehicle vibrates terribly, unless you crack the front windows also. | |||
| 4 | 11/01/2001 | ||
| When co. rep said the co. would not compensate due to age and milage even though parts failed far short of normal service life. any help you can provide will be greatly appreciated. dt | |||
| 05/31/2001 | 1 | 12/01/1997 | |
| Spoke to dealer about failure and he claimed this is normal. i do not believe the joints should fail at 37000 to 38000 miles. *ak | |||
| 2 | 05/01/1998 | ||
| I can not keep tires on front end from wearing unevenly, they keep cupping on outer edges. chryler corp has replaced my front tires 3 times, lower control arms twice, & rt. upper ball joint once. now all 4 tires are out of round and causes a bad vibration in the vehicle. this is all caused by the suspenion parts being defected and chrysler corp. will not replace the tires or correct the situation with me. | |||
| 08/01/1999 | 10 | 07/01/1998 | |
| While driving abs light come on unexpectedly and stayed on. they could not find the problem to fix it correctly. *ak the speedometer jumps to 100mph and falls to 0 mph intermittently. the transmission is slipping and the overdrive harness is stuck. the brake pedal goes to the floor, the dealer replaced the brake components. the interior lights were inoperable, the dealer found a faulty module. the power door locks were inoperable, the dealer found a faulty module. the rear seat wouldn't fold up. the consumer heard a rattling noise coming from the left front wheel area. the right rear panel came loose. motor oil was found in the master cylinder. *slc | |||
| 02/02/2000 | 1 | 01/01/1999 | |
| This problem caused premature wearing of tires (goodyear wrangler at/s 31.00 - 15 stock). *ak | |||
| 08/01/1998 | |||
| No summary listed for above vehicle. *ak | |||
| 10/06/1998 | |||
| While driving approximately 60mph, the vehicle would start to vibrate. rear windows down & front windows up. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 08/22/2005 | 10000 | 3 | 08/20/2000 |
| 1998 dodge durango ball joints & control arm upper and lower they were first replaced in 2000 then in 2004 and now need to be replaced in 2005 continuously fails safety inspection vin no. 1b4h528y8wf104760 | |||
| 08/01/2004 | 2 | ||
| Relating to nhtsa action number : ea03023: i own a 1998 durango with the exact same conditions. i have spent $1000 to fix one side of the front end (hub assembly, ball joints, control arms, tie rod ends - it all had to be replaced) and need to come up with another $1000 to fix everything on the other side. why is the recall only for 2000-2003 model years? the problem is reported for model years 98 and 99 - my search on the nhtsa website was for 1998 model year issues and this issue is listed as a problem for 1998, although most complaints seem to come from my 2000-2003 owners, that's not a reason to not fix the same exact problem that affects my model year.*ak | |||
| 04/01/2004 | 3 | 02/13/2004 | |
| I purchase my 1998 dodge durango in february of 2004. after two months problems with brakes and upper and lower ball joints began (both front tires) with the driver side being the worst. i heard clicking when i would turn the steering wheel to the left and thought it could be the cv joint. i too k the vehicle to brauning automotive and they found the problem and gave an estimate of $1500.00 in repair costs. i purchased the parts myself and my father replaced both the upper and lower ball joints the following day. ( i am doubtful he still has the old parts - but i will ask) this was back in april 2004 and i am hearing the clicking yet again. when my father worked on my car he told me there was a bolt that was partial screwed in and the theads had actually been stripped off. he had to change the bolt as well. the clicking sound is almost sounds like two pieces of metal are slamming together. this does not happen when i am driving staight . i only hear it when i turn. i have 3 children and don't have the money to repair this problem. i heard on the radio a little bit about this. i don;t know if this is an actual recall or if it may become a recall. i don't want to have an accident like the others before something is done about this.*ak | |||
| 06/27/2001 | 1 | 06/26/1999 | |
| Had to replace ft control arms and ball joints only 42.000 miles bought used from dealer with 29.000 miles should not happen also every one i talk to with this has experienced same problems ---------- called chry would not help or even pay a portion also called dealer they were same attitude --- i do not believe tgis truck was checked before i bought it fortunately no one hurt. *jb | |||
| 12/11/2003 | 55000 | 1 | 01/02/1998 |
| Our 1998 dodge durango made a lot of creaking noises in the front when we drove it. we replaced the brakes (through goodyear not dodge) with no improvement. finally we paid to replace the front ball joints through dodge. a few weeks ago we saw a tv report about durango front ball joint failures, we feel very lucky that we did not have a failure, but feel that dodge was not honest to us that there was a known problem, especially one that could cause safety prolems. the goodyear store certainly did not know about the ball joint issue!*ak we hope for a recall to prevent anyone from getting hurt. | |||
| 03/07/2004 | 1 | 09/05/1998 | |
| Suspension:front:control arm. *jb | |||
| 11/11/2003 | 0 | 1 | 06/06/1998 |
| 1998 dodge durango. upper/lower ball joint suspension replacement.*ak | |||
| 08/08/2003 | 60000 | 0 | |
| Ball joints casuing undue wear and tear on tire replaced front tire 3 times in 2 years | |||
| 01/14/2003 | 86991 | 1 | 04/15/1998 |
| The consumer went to the dealer to have a front wheel alignment done. the technician told the consumer that the alignment could not be performed because the upper and lower control arms were worn. the technician also noticed slight play in the gear box and adjusted it. a faulty solenoid in the cab controller caused the brake and abs lights to illuminate intermittently. *ak *nlm | |||
| 07/31/2003 | 93315 | 2 | 12/18/2000 |
| While driving the vehicle i heard a load pop, at whcih point steering became difficult and it felt like something was rubbing or hanging in the front suspension. i took the vehicle to a dodge dealership in columbus and was told that the right and left control arms need to be replaced, the left and right tie rods, and the right and left wheel bearings all must be replaced. total repair cost to be $1,900. i have owned the truck 3 years and have put approximately 35,000 miles on the vehicle during the time period. we have had regular maintanence during this time period. it appears that the damage to the front suspension system is highly unusual for such a short time to have owned the vehicle. *ak | |||
| 11/13/2002 | 133000 | 1 | 01/01/2000 |
| Front end had to be replaced because of loose steering. dealer notified. *ak both control arms and bearings were replaced. *ph *jb | |||
| 05/04/2002 | 05/01/2098 | ||
| Premature failure of upper and lower ball joints, requiring replacement with no monetary reimbursement from dealer or dailmer/chrysler!*ak | |||
| 4 | 12/01/2097 | ||
| Further investigation has shown that this is a systematic problem. safty concerns in steering system may produce future injuries. ball joints on this vehicle are common to failed. *ak | |||
| 04/03/2002 | 1 | 04/01/1998 | |
| Upon a state sfaety inspection i was notified thet both upper and lower ball joints (right side) and lower ball joint (left side) required replacement. vehicle has 30, 455 miles at this time. the service person advised that dodge had numerous problems such as these on the 1998 and 199 durangos. maybe this justifies a recall of some sort! t.*ak | |||
| 02/25/2002 | |||
| Front tires are wearing down excessively fast and unevenly due to ball joints, on top and bottom, being shot. *ak | |||
| 09/12/2001 | 4 | 03/01/1998 | |
| This is the 4th set of ball joints that have gone bad. when do they admit a probelm exists?*ak | |||
| 09/01/2001 | 03/01/1998 | ||
| The upper and lower ball joints have failed, causing premature tire wear. this was not noticed till a tire blew because the inner edge of the tire had worn out. a new tire was purchased, but i could nto get an alignment. to replace ball joints, i also need to have the upper control arm replaced. this vehicle has only ever seen highway miles. balljoint's have failed prematurely. as a member of the national durango owners club i know this is becoming a very common occurance, even on newer vehicles. | |||
| 09/13/2001 | |||
| While pulling out of parking lot left front ball joint pipe broke off. this caused tire to collapse inward. vehicle could not move. had vehicle towed out of parking lot.*ak | |||
| 06/28/2001 | 06/01/2001 | ||
| I know of others having promblems with early failiers on the ball joints i think dodge should recall the uppers & lower ball joints. *ak | |||
| 08/03/2001 | 2 | 04/01/1998 | |
| Ball joints replaced 8/3/01 but have be faulty for longer. *ak | |||
| 06/22/2001 | 03/01/2001 | ||
| The failure was detected during a vehicle inspection. no one was injured but i don't believe an investigation should wait until someone is hurt. this is a dangerous situation. the suspension does not perform properly and if you know what the roads are like in mo (not the original home of this vehicle, it was bought used) then the situation is even worse. the faulty ball joints/control arms not only effect the handling of the vehicle but also the wear of the tires and struts/shocks. the ball joints/control arms should not wear out this fast.*ak | |||
| 0 | |||
| When traveling on highway vehicle would pull to right without prior warning. dealership is aware of problem, all four ball joints needed to be replaced. *ak | |||
| 08/18/2000 | 1 | 04/01/1998 | |
| Front rt & lt (upper & lower) ball joints & tie rod needed replacement causing improper alignment & excessive & uneven wear on the tires....we have purchased new tires 3 times due to this problem! in april of 2001, we find that we need replacement of the lt upper ball joint and chrysler will not do anything as they say we have too many miles! almost entire mileage is open road driving & vehicle is well maintained. a vehicle that is 3 years old should not need ball joints repaired/replaced let alone 2 times in less than 10 months!!!*ak | |||
| 03/06/2001 | 0 | ||
| Ball joints had been replaced twice. consumer does not know when could be happening again, and dealer could not explain how this problem is happening or what is causing it.*ak | |||
| 10/05/2000 | 0 | ||
| Consumer has been having trouble with ball joints that wear out fast, and had been recalled. when making a turn feels vibration in steering wheel, and is not tight any more. *ak | |||
| 11/09/2000 | 2 | 12/01/1999 | |
| Ball joints supposedly repaced by dealer rep at purchase of used vehicle - mileage 36,000. next year inspection denied due to failed ball joints again - upper on both sides. dealer will replace for high fee. *ak | |||
| 09/07/2000 | 1 | 07/01/1998 | |
| Upper and lower ball joints on both sides were so worn out that they would fail the state safety inspection in spite of regular greasing. they were replaced only after going to three dodge dealers. | |||
| 06/01/1998 | 12 | 04/01/1998 | |
| Ball joints failed. | |||
| 4 | 05/01/1998 | ||
| Almost the entire front suspension has already been replaced due to failures of the ball joints. currently, i am waiting on delivery of the right upper control arm assembly (which apparently dodge has updated twice now). it has been on back order for over a month and the truck is more and more difficult to drive. *ak | |||
| 01/12/2000 | 1 | 05/01/1998 | |
| Bought this vehicle new only 20 months ago and the ball joints have failed. dealer admits that that's unusual and that ball joints should last a very long time. *ak | |||
| 06/01/1998 | 12 | 04/01/1998 | |
| Ball joints failed. | |||
| 05/01/1999 | 1 | 07/21/1998 | |
| When making a turn vehicle would feel like it was losing control . owner took vehicle to the dealer and was advised that the ball joints were bad, the box in the steering column was cracked. manufacturer has been notified. *yc | |||
| 03/01/1999 | 1 | 12/01/1997 | |
| Ball joint going too early on durango. contacted dealer and manufacturer wiht no success. | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 04/08/2004 | 41744 | 1 | 04/04/1998 |
| Today i took my 1998 dodge durango (vin-1bhs28y6wf132671) for the yearly virginia safety inspection. the vehicle was taken to dominion dodge in salem, virginia where i purchased the vehicle new in 1998.shortly after my arrival and notifiing the service manager what i was there for, he came and told me that my right lower ball joint was bad and needed replacement, and he was well aware that this facility had replaced 3 of them april 2002. including this one that needed replacing 2 years later, 11,203 miles since replaced. when these were replaced in april 2002 the same inferior parts were installed as when the vehicle was bought new!! so this vehicle has a total of 41,780 as of today and i am stating to put a second set of ball joints on my dodge durango! when are you people going to do something??*ak | |||
| 07/08/2003 | 91921 | 0 | |
| Noise began in front wheel area and grew very loud within a short period of time. also experienced steering issues (car shakes and pulls to right). took vehicle in to check it out - had to replacel front ball joints and tension rods ends. we had to pay over $2000.00 to repair this defect, and car still does not steer properly. dealer reported to us that this is a common problem for this vehicle. | |||
| Lower control arm boot on the front wheel leaks oil onto the brakes, damaging the rotors and the pads. dealer has been notified. *ak | |||
| 11/01/1997 | |||
| Accident--toyota corolla grazed front left corner of bumper and hit tire. tire blew, upper and lower control arms were pushed back. | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 01/01/2008 | 59298 | 1 | 03/20/2000 |
| Tl*the contact owns a 1998 dodge durango. while driving at an unknown speed, the contact noticed that the steering was looser than normal. he took the vehicle to a local mechanic on february 21, 2008 and both upper and lower ball joints as well as the steering box were replaced. the repair cost $1,001.24. the failure mileage was 59,298 and current mileage was 59,598. updated 05/05/08 *bf the consumer stated on april 10, 2003 had to replace both rear window regulators. updated 05/05/08 *tr | |||
| 08/15/2007 | 0 | ||
| Tl*the contact owns a 1998 dodge durango. the contact stated that the vehicle failed inspection because the passenger side front upper ball joint and the driver side front lower ball joint were loose. there had been no failure to date and there are no recalls at this time. the purchase date was unknown. the current mileage was 58,945. | |||
| 10/23/2006 | 1 | ||
| Both ball joints left and right lower and upper are bad, have not replaced as of yet will soon. truck has only 82k on it. *jb | |||
| 08/02/2006 | 119761 | 2 | 01/02/1998 |
| I have been informed by my dodge dealer that my 1998 dodge durango needs to have the ball joints replaced for the second time. the vehicle currently has 120,000 miles on it. they were replaced the first time at 70,000 miles at my expense. dodge has refused to participate financially on either occasion. since ball joints are an integral part of the steering system i consider this a safety issue. i also think the failure rate on these parts is unacceptable. i do know dodge has issued recalls on later model durango's for this same issue. the vehicle is not used off road and has been meticulously serviced according to the manufacturer's recommendations. please help. *jb | |||
| 07/25/2006 | 60000 | 1 | 02/01/2004 |
| I purchased a 1998 dodge durango from a small car dealership in 2004. it only had 50k miles on it. it now has 75k miles on it. i was told before a trip that my truck had some play. not knowing what that was, i continued to drive it. i am now told that it is going to cost me $1000 to fix it and then i would need to replace the tires only have 5k miles on them. i am looking at a 2k dollar fix! one mechanic told me they were extremely unsafe! i have 3 small children and this is our main vehicle. how many lives are they going to put in danger for the durango owners (1998-1999)? we have the same ball joint problems as the 2000-2003 owners. i have researched the internet and forums and have seen thousands of complaints so why has nothing been done? i do not have $2000 dollars to put into a truck that shouldn't have anything but minor things with the mileage and just normal driving. this is unsafe and is putting many lives in danger. are they going to wait to get medical bills and funeral expenses when an entire family loses their lives from the truck rolling? what happens to the ones who keep driving it, unaware what the play is? they will be the ones possible losing their lives or taking someone else's! i see another class action law suite coming on!!! *jb | |||
| 04/28/2006 | 74000 | 2 | 03/01/2006 |
| After paying $1500 to replace the upper and lower ball joints on our recently purchased durango, i discovered there was a recall on the upper ball joint for durangos. when i inquired with dealer about a possible reimbursement for the parts recalled i was notified that the recall did not apply to our vehicle year, it only applied to 2000-2003 model years. although our 1998 model encountered the same problem as the recalled vehicles, daimler chrysler wasn't willing to reimburse or do anything for us. i found this very disappointing considering this is the fourth dodge we've owned and currently both our vehicles are dodge makes. with the enormous number of documented complaints it seems reasonable to expect the nhtsa to demand daimler chrysler recall the 1998 and 1999 durangos for ball joint problems as well. *jb | |||
| 05/17/2006 | 155000 | 1 | 03/01/2006 |
| Dt*: the contact stated while at the dealership for a tire replacement and alignment the dealership observed the upper and lower ball joints needed to be replaced prior to the tire replacement. there is a nhtsa recall, # 04v596000, regarding the suspension: front: control arm: upper ball joint. the vin was not included in the recall. the dealership replaced the upper and lower ball joints on both sides. since purchase, the abs light and brake light intermittently illuminate. as a result, smoke comes from the wheel well area. the dealership was notified about the problem however, they are unable to duplicate it. | |||
| 04/16/2005 | 2 | 11/15/2001 | |
| After seeing a report about failed ball joints in dodge durangos, we had ours inspected and they all had to be replaced. we had them replaced and 4 months later they had to be replaced again. *jb | |||
| 01/07/2006 | 76000 | 2 | 07/01/2001 |
| I have a 1998 dodge durango. i am aware that chrysler has recalled 2000-2004 durangos for ball joint/suspension defects. i have the same defect/problem with my 1998 durango. are there going to be additional recalls for this year from chrysler. i have a quote of $2500.00 to fix this problem. after searching many websites i see that many 1998 durango owners are experiencing the same problem. *nm | |||
| 03/13/2006 | 69100 | 1 | 03/18/1998 |
| Daimler chrysler issued a recall (04v596000) for ball joint and extended warranty to 10 yr / 100000 miles for 2000 - 2003 durangos. my question is why the '98 durangos were not included since my 98 durango had the same failure and the current mileage is only 69,000 | |||
| 07/06/2004 | 70000 | 1 | 07/01/2002 |
| 1998 dodge durango ball joints. *jb | |||
| 10/18/2005 | 45097 | 2 | 11/28/1997 |
| Dt: the contact heard a rattling noise in the front end of vehicle while driving. upon inspection, the certified repairman determined the front upper and lower ball joints had to be replaced. the contact notified the manufacturer and lodged a complaint. the case number was 14394561. repairs were made at the contact's expense.*ak | |||
| 12/03/2005 | 1 | 10/21/2000 | |
| 1998 dodge durango. upper and lower ball joints. i had thought i needed shocks and an alignment and brought the vehicle to my mechanic who told me that the vehicle needed upper and lower ball joints, tie rod end and idler arm. the vehicle has become unsafe to drive. the vehicle was never abused, and 90% of the miles are highway miles. i have read many accounts of the exact same problem and believe further investigation and recall is necessary. *jb | |||
| 11/26/2005 | 81561 | 1 | |
| Ball joint failure on 1998 durango slt w/ 5.9l engine and 81,500 miles. heard clunking sound in front end driving down freeway in dallas, tx. pulled in midas shop and leered that driver's side front ball joint was ready to come completely apart. the midas shop manager advised me to not drive the vehicle like this. both front ball joints and wheel bearings needed to be replaced. cost: $1,400. i do have the old parts. *jb | |||
| 10/15/2005 | 1 | ||
| Dt contact states front suspension left lower ball joint broke. had a local mechanic look at the vehicle. the mechanic stated it was defective and repaired this problem on a regular basis. he spoke with the dealer. they would not help with repair cost of the vehicle. the vehicle is not repaired at this point. *ak | |||
| 08/15/2002 | 70000 | 2 | 08/15/2000 |
| Premature wear on upper and lower ball joints on both sides of vehicle. the separation of these components cause the driver to lose control of the steering and could cause the vehicle to roll over causing serious injury or death. in addition to the ball joints, the wheel bearing assemblies fail prematurely which in combination with the ball joint problem greatly increases loss of control of the vehicle. this vehicle also has a problem with the transmission slipping with less than 70,000 miles on it. this causes slow acceleration which could cause an accident resulting in serious injury or death. *nm | |||
| 08/22/2005 | 10000 | 3 | 08/20/2000 |
| 1998 dodge durango ball joints & control arm upper and lower they were first replaced in 2000 then in 2004 and now need to be replaced in 2005 continuously fails safety inspection vin no. 1b4h528y8wf104760 | |||
| 08/09/2005 | 66000 | 4 | 05/15/1998 |
| My dodge durango started making a clunking noise in the front suspension upon turning or going over rough pavement. i took the car into the shop and there was a failure of both the upper ball joints as well as the tie-rod ends, nearly separated. per the garage, unusual for a 7 year old car with 66,000 miles. they need to be replaced before the catastrophic failure occurs. replacement will include both upper and lower ball joints on left and right side and 4 tie rods. old parts are available. total cost of repair $1,100. *jb | |||
| 07/31/2001 | 17819 | 1 | 04/13/1998 |
| Failed inspection due to lower ball joints needed to be replaced for the second time. 35,661 miles to date 17,819 miles on when upper and lower ball joints were replaced the first time. rothrock motors where i purchased it would not give me any satisfaction so i went to brown daub dodge. they replaced them the first time. (07/31/01). this time on 07/28/05 i called rothrock left a message and no one ever called me back so i called brown daub and they set up an appointment to look at them. they could not replace them this time and i was charged $546.41 and told to contact chrysler to recoup my money. i will have to replace the upper ball joints next year for inspection, they barely passed. *nm | |||
| 02/22/2005 | 3 | 09/01/1998 | |
| Dt: contact stated both lower ball joints were replaced twice on vehicle. also, both front tires had to be replaced twice. the service dealer stated the tires needed replacement due to the failure of the ball joints. the first replacement occurred when the vehicle's mileage was at 27,280. the second replacement occurred at 43,908 miles. consumer stated front end was making a squeaking noise and was driving differently. consumer contacted manufacturer, and was sending the service receipts. there was a recall on different model year for this specific component, but consumer's vehicle was not included in the recall campaign due to vin. consumer did not have the complete address for the dealership where the vehicle was purchased.*ak repair receipts attached for ball joints. windshield sprayer sprays one side. connector repalced. front brake pads and rotors machined. *tt | |||
| 02/15/2005 | 1 | 06/15/1998 | |
| Dt: the contact owns a 1998 dodge durango. vehicle has defective front ball joints. the vehicle was very unstable each time the brakes were applied. the mechanic encouraged him to let nhtsa know about this problem. the problem has gotten worse. *ak | |||
| 02/15/2005 | 2 | 09/15/2003 | |
| Dt: contact owned a 1998, dodge, durango. there was recall o4v596000 concerning the upper ball joint. this recall was only for 2000-2003 models. contact also had a problem with lower ball joints. *ak | |||
| 04/13/1999 | 6000 | 4 | 10/25/1997 |
| Dt: owner complained about several vehicle problems. . on all four windows the regulator has had to be replaced more than once. driver's side having to be replaced the most. also, lower ball joints / left upper ball joint, and steering column has been replaced twice in less than one year time. currently the upper right ball joint had to be replaced. these has been ongoing issues with this vehicle since consumer owned it. consumer dealt with dealership and manufacturer, but chrysler refused to help since there was no recall. chrysler was very rude and hung up on the consumer. *ak | |||
| 05/20/2005 | 1 | 03/20/2002 | |
| Dt: the consumer owns a 1998 dodge durango. he states that his upper ball joints are about to break because his wheels are leaning. *tt | |||
| 02/02/2005 | 116380 | 2 | 11/01/2004 |
| (1)both front ball joints were making popping noises everytime we drove over a bump or jolt in the road. (2)the both were bad and needed replacing, thankfully before they created an accident. (3)both ball joints were replaced and the vehicle realigned. | |||
| 10/31/2004 | 2 | ||
| Both front wheel bearings and front axle have been replaced. the upper and lower ball joints are shot and will be replaced. *jb | |||
| 02/01/2005 | 90000 | 2 | |
| 1998-1999 dodge durango owners are you mad !! i am ! why were we left out of the daimler-chrystler ball joint recall ? according to my mechanic it is the same part as used in the 2000-2005. mine are rusted through and were almost broken. *ak when i took my suv to the shop. now it is going to cost me $1000 to fix it. don't we deserve the same rights of consumer protection as the 2000-2005 owners. i called the terry wiseman's deealship of robinson,illinois. at first the service dept. put me on hold for 15 mins. i hung up and called again and gave the receptionist my phone number, info, and ask for them to call me with an estimate. i recieved no call. i called again the next day the receptionist put me through to barry in the service department. he took my info. about 9:00 am called back at 11:00 am to ask if it was a 4x4 that was three days ago still no estimate or phone call. so i got an estimate from my mechanic. please check out these sites and complain about the refusal to repair are 1998-1999 dodge durango ball joints: www.lawyerandsettlements.com/case/daimler2 www.daimlerchrysler.com or email: durangolitigation@millerfaucher.com let them know we want to be reemburse for the cost of repairing daimler-chrysler's mistake !! | |||
| 03/22/2005 | 103600 | 3 | 11/17/2004 |
| I won a 1998 dodge durango 4x4. i recently had to replace the brakes on my durango. i had one of the pads on the passenger side break loose from the shoe. i had to replace the rotors as well. costing me $435. the mechanic doing the work wanted to know if i had replaced the rear brakes recently. i informed him that i had not. the front and rear were replace at the same time maybe a year earlier. he said there was next to no wear on my rear brakes. sincfe having my brakes replaced there is this awful grinding sound in the front of the vehicle. i took it back to the mechaninc and he said all 4 ball joints, upper and lower, needed to be replaced at a cost of $1400. parts and labor. i know dodge recalled the 2000-2003, but this is rediculous. i have not read alot of complaints about the 2000-2003, i've read more about the 98-99. also my brakes have failed to engage twice and they locked up on me once on dry pavement.*ak | |||
| 10/01/2004 | 1 | ||
| Consumer was in an accident. found that the ball joints were bad. recall 04v596000 was issued concerning ball joint wear. *ak | |||
| 10/17/2003 | 68000 | 1 | 07/21/1998 |
| Upper and lower ball joints had to be replaced due to wear.*ak the consumer believes this vehicle should be included in the recall and request reimbursement. three of the four power window motors have been replaced because they burned out. *nm | |||
| 05/25/2004 | 72 | 4 | 11/10/2002 |
| All 4 ball joints on the vehicle were close to failing at 72,310 miles. plus, an inner tie rod was bad and the right wheel bearing. this caused the steering to be very loose and it became hard to control. *ak | |||
| 08/01/2003 | 1 | ||
| All of the vehicle's ball joints had to be replaced. *nm the consumer stated that there was a problem in the front end of the vehicle. the recall did not include the consumers vehicle. the consumer would like to be reimbursed for the amount she paid for service. the abs and brake light came on . the right inner tie rod assembly was replaced. *tc *jb | |||
| 01/01/1901 | 70000 | 1 | |
| The vehicle's upper and lower ball joints failed. the consumer wants to know why the manufacturer excluded 1998 durangos when it has the same problem as 2000-03 model years. *bf *nm *sc *tc *jb | |||
| 02/22/2005 | 110958 | 1 | 10/07/2002 |
| Knocking in the front of the vehicle causing the truck to become out of alignment. i brought it in to have it checked and they said that i need to have the ball joints to be replaced and that there was a recall on this vehicle for this exact situation. i brought it to alexander dodge in franklin, tn and they said that the defect does not apply to my vehicle because of the year, which i find it hard to believe that the recall only applies to 1999 and after when my vehicle is a 98 and i find it hatrd to believe that the same problem did not occur to a vehicle made the previous year unless they had changed manufacturers in between. *ak | |||
| 08/01/2004 | 2 | ||
| Relating to nhtsa action number : ea03023: i own a 1998 durango with the exact same conditions. i have spent $1000 to fix one side of the front end (hub assembly, ball joints, control arms, tie rod ends - it all had to be replaced) and need to come up with another $1000 to fix everything on the other side. why is the recall only for 2000-2003 model years? the problem is reported for model years 98 and 99 - my search on the nhtsa website was for 1998 model year issues and this issue is listed as a problem for 1998, although most complaints seem to come from my 2000-2003 owners, that's not a reason to not fix the same exact problem that affects my model year.*ak | |||
| 06/24/2003 | 68202 | 1 | 02/27/1998 |
| Events leading up to failure: 1.) noise eminating from the front of the vehicle ? clunking, squeaking; 2.) loose steering associated with clunking; .) wandering at speed. *ak failure and consequences: 1.) prior to complete failure the vehicle was diagnosed by a local dealer as worn lower ball joints, right inner tie rod end, and sway bar bushings 2.) possible consequences of not determining the problem prior to failure ? unsafe operation or life threatening accident due to steering failure correction: 1.) replaced lower both lower ball joints, sway bar bushings, and the right inner tie rod end ($777.78 parts and labor) in light of recent recalls regarding ball joints of 2000-2003 dodge dakotas and durangos, we believe investigation into earlier models is warranted. extremely similar symptoms are evident on the earlier models prior to 2000 leading us to believe the problem existed prior to the 2000 model year. given this vehicle was rarely placed in extreme conditions (off-road maneuvers, etc.), never in an accident, and with the majority of the time spent on paved roads, failure of ball joints and other suspension components in the 50,000 to 60,000 mile range is premature. we request an investigation into including 1998-1999 dodge durangos into the formal ball joint recall as detailed for the 2000-2003 models. | |||
| 02/07/2005 | 95684 | 1 | 08/15/2003 |
| 1998 dodge durango with less than 100,000 miles requires replacement of front ball joints. same issue as identified previously resulting in recall of 2000-2003 dodge durangos. no failure of the ball joints. additional incident of ball joint issue on durangos. *jb | |||
| 01/03/2005 | 1 | ||
| 1998 dodge durango has same problem as 2000-2003 dakotas/durangos, upper and lower ball joints replaced. *bf | |||
| 12/01/2004 | 2 | ||
| I own a 98 durangos has same problem as 2000-2003, ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints problems.consumer wants to know why did the recall exclude the 1998-99? *bf the consumer stated that this will be the second time replacing the ball joints in this vehicle in 80000 miles. *tc | |||
| 01/29/2005 | 64900 | 1 | |
| 1998 dodge durango. ball joints defective. *jb | |||
| 06/20/2004 | 1 | ||
| While driving at any speed vehicle vibrated uncontrollably. driver was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both frontal upper and lower ball joints needed to be replaced. *ak | |||
| 02/01/2004 | 95000 | 1 | 12/23/1997 |
| Both upper ball joints had to be replaced due to wear.*ak upper and lower control arms as well as the inner tie rods were worn and were replaced. *tt | |||
| 01/03/2005 | 1 | ||
| Dodge durango 1998 upper and lower ball joints failure. consumer wants to know why wouldn't a recall be issued on the 98 vehicles but only for the 2000-03 models. *bf the consumer had to have the upper and lower ball joints replaced on her vehicle at a cost of 1500.00. *jb | |||
| 03/01/2000 | 1 | ||
| Request response from nhtsa re a recall for 1998-99 durangos have same problem as 2000-2003. upper ball joints reply to brookfield dist. office. *bf the consumer stated he suffered upper and lower ball joint failure on his vehicle, however his vehicle was not included in the recall. *jb | |||
| 10/20/2004 | 1 | 07/01/2003 | |
| Consumer's vehicle experienced same problem as mentioned in recall 04v596000 concerning ball joint wear. *ak recall campaign *tc | |||
| 11/30/2004 | 53851 | 1 | 07/14/1998 |
| Dodge durango slt 1998 4x4 driving stability degraded. electronic diagnostics at repair shop showed front steering out of spec: value is not within specification. tier wear, handling and safety problems may result. replacement of front ball joints was required. vehicle only has 56,000 miles. *ak | |||
| 04/19/2004 | 71276 | 1 | 06/14/1998 |
| The vehicle was taken to the dealer for an alignment, and mechanic determined that the lower ball joints needed to be replaced due to defective parts. *ak manufacturer notified. *tt | |||
| 12/04/2004 | 1 | ||
| While driving 40 mph, the vehicle jerked and vibrated uncontrollably. the driver was able to maintain control of the vehicle and pulled over. the vehicle was taken to the dealer for inspection. the mechanic informed the driver that both frontal upper and lower ball joints needed to be replaced. please provide further details. *nm | |||
| 01/06/2005 | 1 | 03/04/1999 | |
| 1998 dodge durango. replaces lower ball joints two years ago ($500+). now after 75000 total miles i have to replace the upper ball joint and tie rods. dodge did not extend their recall back far enough. the only go back to year 2000 models.*ak | |||
| 05/10/2004 | 42759 | 1 | 12/10/1997 |
| Vehicle wandered across the road while driving at any speed. vehicle was taken to a repair shop, and mechanic determined that both front lower ball joints needed to be replaced. the dealer was not notified.*ak | |||
| 12/28/2004 | 84500 | 1 | |
| Consumer complained about upper ball joints problem. consumer took the vehicle to a repair shop to have the wheels aligned, and fond out that the ball joints were very loose in the socket. *ak | |||
| 01/03/2005 | 77000 | 1 | |
| The consumer experienced a ball joint problem. the consumer contacted the manufacturer, and was told that only the 2000 through 2003 vehicles were being recalled. *ak the right passenger right side lower and upper ball joints were extremely loose, more than the left side. *sc *jb | |||
| 01/03/2005 | 126759 | 2 | 06/06/2001 |
| My 1998 odge durango 4x4 sltt was very difficult to keep on the road. it seemed to be driving sideways. i was very alarmed and took it to the goodyear dealership in cedartown, georgia. the goodyear dealership said the balljoints were dangerously worn and must be replaced immmeadiatly. i took it to my personal mechanic and he also said the ball joints and tierod ends had to be replaced bearings were very dangerous and must be replaced because the car was unsafe to drive. he advised me to contact the dodge dealership due to a recall. the dodge dealership said the recall only included 2000-2003 4x4 durangos. i have no choice but to replace the ball joints and tierod ends because it is unsafe to drive. i feel that the dodge chrysler corporation should be responsible for the cost of the parts and service fees as well as labor to fix this dangerous condition on my dodge durango.i would appreciate any help in resolving this matter. this could have been a life threatening condition, and i feel the dodge corporation should be aware of the problem and help to resolve and recall cars of this make and model due to the fact that the 1998 model has similar defects as the 2000-2003 models have which have been already recalled. *ak | |||
| 12/31/2004 | 140000 | 2 | |
| While driving at 35 mph a grinding/popping noise came from the front left end of the vehicle. consumer pulled over to inspect the noise, and noticed the left front tire had came off. the tire was turned outward and hanging. vehicle was towed to the dealership, who indicated that a bearing was needed. also, both upper and lower ball joints were defective, and needed to be replaced. *ak *tt | |||
| 12/31/2004 | 73000 | 3 | 01/21/1998 |
| My 1998 dodge durango vin 1b4hs28yxwf135671, now needs a third ball joint replacement. why was not the 1998 model year recalled for this problem like the 2000-2003 model years? certainly three failures of this componant in 72,000 miles is a safety defect and should be included in a recall. please review 1998 model years for inclusion in the recall.*ak | |||
| 12/30/2004 | 80500 | 1 | 06/01/1998 |
| I am filing this complaint after hearing of all the ball joint failures on durangos and the recall on 2000-2003 model vehicles. my durango is a 1998 model and i am about to replace the ball joints for a second time at 80,000 miles as i am getting the dreaded clunking noise again. i use my durango for normal driving and have never seen this type of failure in a vehicle. i was raised in detroit and know something about cars. i also don't understand why the recent recall does not go back to the original model year as the same parts and failure modes appear to be prevalent in 1998 and 1999 models. i'm hoping something will be done as i cannot afford to be changing ball joints more often than my tires and brakes, not to mention the safety risk.*ak | |||
| 12/15/2001 | 56600 | 1 | 06/01/1998 |
| Ball joint failure. *ak | |||
| 12/03/2004 | 94635 | 1 | 07/07/2000 |
| Wheel fell off durango, due to defective ball joints. *ak | |||
| 12/19/2004 | 64000 | 1 | |
| Consumer complained about a steering problem. he took vehicle to dealer for service, and it was determined that the ball joints wore out and loosened. *ak | |||
| 06/25/2003 | 46000 | 1 | 07/05/1999 |
| Upper and lower ball joints worn and needed to be replaced. luckily this was found by a mechanic and they were replaced before they failed. however, this was done after the warranty period at considerable cost to myself. *ak | |||
| 12/13/2004 | 1 | ||
| A loud knocking was heard coming from rear. consumer took vehicle to the dealer, and mechanic determined that both front d upper and lower ball joints needed to be replaced due to corrosion. *ak | |||
| 02/14/2000 | 47943 | 2 | |
| The upper and lower ball joints were replaced twice. there was a recall on the dodge durango. consumer contacted the dealer and manufacturer. consumer stated they will not do anything to help. *ak | |||
| 12/06/2004 | 50000 | 2 | 11/01/1997 |
| Complaint received via e-mail. i have a 1998 dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango that i had to have service for a bad pulley. they told me when i came to get the car that i have 4 bad ball joints'; return true; onmouseout=window.status=''; return true;>ball joints, and that the car is unsafe. i figured they were just trying to make money for another job. i went directly to my neighborhood shop to see what they said and they agreed. dodge knew that this is a problem. also, a cash cow to them at $1500.00. i have driven this vehicle gently and only had high 50000 miles at the time of repair. 1998 durango should be included in this recall.*ak the consumer stated that the oil pump failed and the tranny failed. the intake gasket manifold failed and consumed 1 qt of oil in two days. the vehicle uses excessive anti freez. the crank shaft was replaced as well as connecting rod and bearings. the consumer stated that the vehicle had to many problems and dealer knew of the problems beforehand. four ball joints have been replaced. *tc | |||
| 10/12/2004 | 85400 | 4 | |
| At very low speeds, such as pulling in or out of driveway, can feel and hear popping noises through the floor boards. also, the steering wheel would be very loose; it takes about two inches before steering wheel is actually able to be turned. have taken vehicle to mechanic and was informed that upper and lower ball joints, on all wheels, are worn out and need to be replaced. *ak | |||
| 04/13/2004 | 54000 | 2 | |
| Vehicle was making noise from the front and performing inadequately was taken to the mechanic, who determined that ball joints were defective.*ak | |||
| 02/05/2004 | 73366 | 3 | 06/17/2003 |
| 1) abs and brake lights came on, whining noise from front end 2) dealer determined ball joints in front and wheel bearings in serious shaped, laughed at how i was just driving on the highway since the likelihood of the wheels falling off was so high.*ak 3. dealer installed 2 hub brakes, bearings in front ($1025.30 cost) and overhauled rear differential, bearings worn and excessive movement in pinion ($924.48). * now i hear nhtsa has discovered this on 00-03 durangos (mine is a 98) and wants chrysler to recall them. i paid all this money to correct a problem even the federal government says is chrysler's fault. they should give me at least a credit for future repairs. | |||
| 04/01/2004 | 3 | 02/13/2004 | |
| I purchase my 1998 dodge durango in february of 2004. after two months problems with brakes and upper and lower ball joints began (both front tires) with the driver side being the worst. i heard clicking when i would turn the steering wheel to the left and thought it could be the cv joint. i too k the vehicle to brauning automotive and they found the problem and gave an estimate of $1500.00 in repair costs. i purchased the parts myself and my father replaced both the upper and lower ball joints the following day. ( i am doubtful he still has the old parts - but i will ask) this was back in april 2004 and i am hearing the clicking yet again. when my father worked on my car he told me there was a bolt that was partial screwed in and the theads had actually been stripped off. he had to change the bolt as well. the clicking sound is almost sounds like two pieces of metal are slamming together. this does not happen when i am driving staight . i only hear it when i turn. i have 3 children and don't have the money to repair this problem. i heard on the radio a little bit about this. i don;t know if this is an actual recall or if it may become a recall. i don't want to have an accident like the others before something is done about this.*ak | |||
| 12/07/2004 | 56000 | 2 | 08/10/1998 |
| Pe 03 032/front suspension/upper ball joint failure: while the vehicle's front wheels was being aligned mechanic informed the consumer that both the upper and lower ball joints on both side needed to be replaced due to excessive lack of lubrication and no grease fixing. dealer and the manufacturer were notified.*ak | |||
| 11/23/2004 | 81500 | 1 | 07/01/1998 |
| Front end steering noises, no failure, dealer diagnosed upper ball joints extremely worn, lower joints loose. needs full replacement of all ball joints.*ak | |||
| 10/20/2001 | 69000 | 3 | 03/01/1998 |
| While driving 55 mph vehicle jerked and vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both frontal upper and lower ball joints needed to be replaced, and replaced it. however, the problem recurred, and the upper and lower ball joints were replaced again. *ak *nm | |||
| 10/25/2004 | 1 | 10/13/2004 | |
| Tires showing excessive wear on front of vehicle. tires replaced and told to have alignment by tire dealer. i took vehicle to independent repair shop and was told all four ball joints were wore out. (uppers and lowers) it is being repaired at this time, and having shop save them for me.*ak | |||
| 07/01/2003 | 70000 | 1 | |
| The truck failed state inspection because the upper and lower ball joints were bad and needed to be replaced. the truck vibrateed severely when slowing down. *jb | |||
| 09/10/2004 | 72000 | 1 | |
| Vehicle was taken to an after market repair shop and was told that the upper and lower ball joints were defective. because of the defect a wheel alignment was improbable. *ak | |||
| 09/09/2004 | 107800 | 1 | 10/25/2003 |
| Consumer noticed that the vehicle was swaying back and forth. consumer drove it to dealer for inspection, and mechanic determined that the upper and lower ball joints needed to be replaced due to corrosion. *ak the ball joints caused the tire to wear rapidly. *jb | |||
| 09/01/2004 | 32096 | 1 | 01/03/1998 |
| Faulty craftmanship. ball joints worn at 30296 miles, 1998 dodge durango..*ak | |||
| 05/22/2003 | 45000 | 1 | 03/20/1998 |
| Nar 9-8-03. excessive movement in steering. excessive amount of noise in suspension front ball joints. dealer was notified *cb | |||
| 08/01/2003 | 1 | ||
| While driving there is a lot of play in the steering. took vehicle to dealer for a regular check up, and was told the ball joints were defective. problem had not been resolved. *ak | |||
| 08/25/2004 | 107398 | 4 | 11/18/2003 |
| Yesterday, 8/25/04, while exiting a highway the ball joints on my 1998 dodge durango slt 4x4 failed on me. as i was breaking the front suspension felt like it dropped down and i heard a clunk and temporarely lost control of the vehicle however i was able to gain control quickly and pull into a gas staion. i could not notice anything(but im not mechanically knowledgable) at first when i pulled into the gas station and got out to look around my wheels but as i went to drive away there was a knocking noise and a virbration coming from the front of the vehicle. luckly i was close enough to midas so i went right to them and they put it up on a lift and showed me the ball joints. the bottoms had completely come apart(dropped out i think was the term) and the top ones were extremely loose and had a lot of play on them. i was told that i was lucky that it happened when it did and not on the highway where i was doing 65mph because there was a chance that the wheels could have actually fallin off my vehicle causing who knows what to happen (major accident, death, ect..) and that dodge durangos and dakotas are the most common vehicle with this problem. i had them repaired at a total cost of 942.30. they replaced the upper and lower ball joints on both sides of the front end and gave me the old ball joints to do with as i please. the only thing left to determine is why the knocking noise that arrose only after the ball joints failed on me is still there after having them replaced and i am going back to midas tomorrow to try to get a diagnosis of this problem.*ak | |||
| 05/20/2004 | 87000 | 1 | |
| During routine inspection dealership informed the consumer that front/rear ball joints were loose. the problem was not resolved. *ak | |||
| 08/19/2004 | 1 | ||
| While driving, the consumer heard a loud noise coming from the front of the vehicle. the mechanic informed the consumer that ball joints wore out. *jb | |||
| 06/27/2001 | 1 | 06/26/1999 | |
| Had to replace ft control arms and ball joints only 42.000 miles bought used from dealer with 29.000 miles should not happen also every one i talk to with this has experienced same problems ---------- called chry would not help or even pay a portion also called dealer they were same attitude --- i do not believe tgis truck was checked before i bought it fortunately no one hurt. *jb | |||
| 08/06/2004 | 77150 | 1 | |
| Upper and lower ball joints wear out prematurely. *ak | |||
| 06/21/1999 | 41000 | 2 | 10/01/1998 |
| Popping noise in suspension at 41000 miles, bad ball joints blamed. vehicle was parked until i replaced the worn ball joints and tires (feathering to two sets of goodyears). and the tire store was able to finally complete the alignment. oem replacement parts failed again at 100000. replaced with non oem brand this tire. *ak | |||
| 07/20/2004 | 1 | ||
| I have been advised by my goodyear mechanic that my 1998 dodge durango is not safe to drive because all upper and lower ball joints are wore out and need to be replaced. the vehicle has 82000 miles on it. the repair is going to cost over $400.00.i have receipts that show regular maintenance is preformed on the vehicle. i think someone is not doing there job, because it seems that there are a lot of complaints about this problem. as well as major media coverage. on your complaint form you ask how many deaths. well i'm glad i didn't have any to list .how many people have to die before you people decide to react to this complaint. i have also had to replace the front a/c evaporator core at a cost of $750.00. no deaths to report in this case either (sorry).this is the first dodge i have ever owned. it may be my last. i am replacing to 4 ball joints as we speak... because i am concerned with my family's safety. even if you are not. thanks for letting me vent... tom bottoms *la | |||
| 07/14/2004 | 1 | ||
| While driving a loud noise was heard coming from the rear. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both front upper and lower ball joints needed to be replaced. *ak | |||
| 04/14/2003 | 2 | ||
| 1998 dodge durango with bad upper and lower ball joints due to the bad ball joints the tierod is now warped.*ak | |||
| 06/30/2004 | 42000 | 8 | 11/26/2003 |
| My 1998 dodge durango 4x4 is in need of replacement of the following front end parts: driver's side upper and lower ball joints, and outer tie rod, passenger side upper and lower balljoints, and inner tie rod. the suv is very difficult to handle because of this and i feel extremely dangerous putting my life in jeopardy on several occasions on highways.*ak | |||
| 06/30/2004 | 80000 | 1 | 03/05/2001 |
| Extreme squeaky noises coming from the front end of the truck. mechanic said that upper and lower ball joints wore out and this was a very common problem with these suvs. he said that it was likely that there will be a recall on this soon as well.*ak | |||
| 06/25/2004 | 1 | ||
| While driving vehicle was swaying from side to side. consumer had difficulty handling vehicle on the road. vehicle was serviced, and technician determined that the lower and upper ball joints were worn out and needed to be replaced. *ak | |||
| 06/23/2004 | 1 | ||
| Thank god, we have no incident to report.however,if we did not decide to bring our dodge durango in to get the ball joints checked out we may have had a horrible incident!!!*ak the repairman said the ball joints were so loose that they could move them around when pulling on the tires. we have three children that ride in this vehicle daily,the tires could have fallen off at any time!!!!!!! this is unacceptable and dodge must be held accountable for their faulty defects. | |||
| 06/22/2004 | 2 | ||
| While driving, the consumer heard a loud noise coming from the front end. an independent mechanic determined that the front lower ball joints wore out. but the problem was not yet resolved. *ak *sc *jb | |||
| 04/20/2004 | 1 | 11/24/2001 | |
| The consumer had taken the vehicle to the dealership for inspection and the mechanic determined that both upper ball joints were wearing prematurely. the consumer will have the mechanic replace the upper ball joints. *ak (all of the ball joints needed to be replaced) *sc *jb | |||
| 02/15/2003 | 48000 | 1 | 06/01/1998 |
| When driving at any speed, the consumer heard a knocking noise coming from the front of the vehicle. the consumer took the vehicle to the dealership for inspection and the mechanic determined that the left upper ball joints failed. the consumer will have the mechanic replace the upper ball joints. *ak the upper and lower ball joints were undersized at the time of make. this caused the tie rods to fail due to the undue pressure. *sc *jb | |||
| 04/15/1999 | 1 | ||
| 1. seatbelts, housing repeatedly fell down. never replaced, service only pulled it back up and the problem continues 2. all four window regulators replaced prior to recall. now i have one window that will go down. the rest are stuck in the up posiiton. of course, my warranty is up. 3. rear differential went out at 63,000. 3,000 past warranty. 4. all four ball joints are bad. serviceman says unsafe to drive until replaced. still waiting on a recall. 5. passenger front seat cover came apart at seams. service said not covered by warranty. 6. hood latch does not release hood. my vehicle is now parked and not being driven at 80,000. i do not have and will never have another chrysler product in my drive. i bought this vehicle new and took very good care of it. it seems to be falling apart around me. seems i have heard stories about the ball joints, wheels coming off, etc. no one killed yet, but no recall yet either i see. *la | |||
| 05/24/2004 | 1 | 09/10/2000 | |
| Ball joints wore out on front steering mechanism. top and bottom ball joints and tie rods had to be replaced in order to pass state inspection. over $1,000 for repairs. told this is probably a manufacturing defect. dealer informed me that they go out a lot and that a recall could be in the process and to check with dot because they decide on recalls. | |||
| 05/21/2004 | 3 | 01/10/1998 | |
| I purchased my durango in 1998, i have had it in to the dealer because of steering column noise, was told nothing was wrong with it. my front right brake squeals and i get grease on my wheels, had replaced, still makes the noise. my fuel strap was replaced in a previous recall. now i am going to have to have the ball joints redone, they are separating. was told vehicle is unsafe to drive, wheel will fall off. i would like to know why there has been no recalls on this problem. we also have a friend that has a 2000 that needs to replace his because of the same situation. will there be a recall? *ak | |||
| 05/20/2004 | 72995 | 1 | |
| Vehicle acquired in july of 2004. all component system failures listed have occurred since that timeframe. engine overheated due to two (2) freeze plugs that failed between the rear of the engine and the transmission housing. reverse lights no longer function and cause is still under investigation. front transaxle assemblies were replaced as were the lower ball joints. vehicle is currently at a repair facility requiring upper ball joint and tie-rod end replacement.*ak | |||
| 120000 | 2 | ||
| Pe 03-032, front suspension/upper ball joints: consumer took vehicle to dealer for a new light switch and found that the upper and lower ball joints were worn out. also, the inner tie rods needed to be replaced the dealer refused to replace the ball joints free of charge.*ak | |||
| 04/24/2004 | 76000 | 1 | 04/08/2004 |
| The upper and lower ball joints are worn and loose on my 1998 dodge durango. when i discovered this defect i went to 15 used car lots that also had dodge durangos in their inventory and every one either had the same condition or the ball joints were already replaced.*ak | |||
| 04/08/2004 | 63000 | 1 | 03/20/1998 |
| On april 8, 2004, we took our vehicle to the service station for a routine oil change and annual safety inspection. at this time our vechicle had approximately 63,000 miles on it. during the safety inspection, it was noted that all 4 front ball joints were bad. our mechanic believed this to be premature wear for these parts. as we were leaving on vacation the next day, we took it to the chrysler dealer and paid close to $1,000 to have this defect repaired to protect the safety of our family. upon further research, we see that there have been other complaints and an investigation into this defect.*ak | |||
| 04/19/2004 | 40108 | 03/15/1998 | |
| Upon inspection, lower ball joints on 1998 dodge durango were found to be rusted, loose, and had to be replaced. inspection facility indicated they had 4 or 5 other durangos with similar problems, some which resulted in accidents. | |||
| 05/03/2004 | 66000 | 1 | |
| Both upper and lower ball joints must be replaced at 66,000 miles which seems very early for a component of this type. the durange has been careflully maintained.*ak | |||
| 04/30/2004 | 56400 | 1 | 06/10/2003 |
| I was bringing my 4 year old daughter to preschool this morning when i hear a thumping noise so i pulled over and noticed my tires were fine. so after i dropped her off at school i decided to take it to the dealership where i bought the car after seeing the program about bad ball joints in durangos. well after the mechanics inspected my car they told me that if i had hit another bump or pot hole in the road my tires would have snapped off. that is how bad they were. i had no warning except for this morning. so i called diamel chrysler to get them to cover the cost and they said in good faith they would fix the ball joints at no cost but would not cover any other damage done by the ball joints going. i could've gotten killed today with my daughter or i could've killed someone else. there should be an immediate recall on the ball joints before someone gets killed. by the ball joints being bad my tires which were new are shot, my hub on both sides needs to be replaced, both shocks and the bearings on both sides. i have to pay over $1,200.00 in damages because of a ball joint. *la | |||
| 04/30/2004 | 71800 | 1 | 11/27/2002 |
| I have a 98 dodge durango with 72000 miles on it. the lower ball joint failed on the suv having to replace upper and lower ball joints. *la | |||
| 04/19/2004 | |||
| 1998 dodge durango slt v-8, front tire just about fell off while driving, ball joint problem of course. we have 5 children and i thank god they were not in the car. i have seen so many of these complaints, what is the problem , why is there no recall yet. does there have to be death involved before something is done. these u.s .car dealers want our business but they wont stand behind their product, its no wonder everyone seems to be buying imports. there repair parts may cost alittle more, but these cars seem to be more reliable. i have owned an import and had great luck with it. in fact it still runs and its a 1992. obviously chrysler needs to start doing something about these complaints, please we trusted this company enough to buy this $$$$$$ truck , and would buy another, but not if you wont stand behind the product. maybe we should try a ford, alot of people seem to like them. | |||
| 06/01/2004 | 1 | ||
| Vehicle was taken to the dealer for a routine check up and the mechanic determined that both frontal wheels came off and that the upper and lower ball joints needed to be replaced. *ak *sc *jb | |||
| 04/12/2004 | 1 | ||
| Consumer stated that vehicle was driving as if it needed an alignment. but when she took vehicle to dealer, and mechanic determined that suspension system malfunctioned. also, ball joints cracked in half. consumer was told that if she hit a hard bump front tires would have fallen off. consumer never received recall or any warning. *ak | |||
| 04/06/2004 | 113000 | 1 | 06/05/1999 |
| I have a 1998 dodge durango and was told that i needed new ball joints on the front of the truck. i had heard there is an investigation going on due to so many complaints on the ball joints in the 1998 to 2003 durangos. if i had not taken it in for a routine oil change this would not have been caught and there would have been an accident. the reason it was caught was the service consultant at dodge asked if i had checked the front end alignment lately. i said no and told him to check it. he called back with the ball joint problem that will now cost me $1800.00. it is very strange that they asked to check my front end alignment with an investigation going on. *la | |||
| 01/17/2003 | 69572 | 1 | 11/01/1997 |
| The dealer replaced upper and lower ball joints on both sides if my 1998 dodge durango in jan 2003. vehicle had 69572 miles. cost to repair was $2540.64. this complaint is in reference to nhtsa defect investigation of dodge durango front end problems and ball joint separation nhtsa action number: pe03032 *jb | |||
| 03/30/2004 | 85242 | 1 | 09/27/1999 |
| I had heard about a program aired on t.v. regarding the upper ball joints going bad prematurely on the dodge durango. i took my vehicle to my regular mechanic to have it checked. i was told that both the upper and lower ball joints were bad. i made an appointment and had them replaced at a dodge dealer. i was told that since there was not an official recall, i would have to pay for it. my life and that of my family were at jeopardy and i believe i should be fully reimbursed for the costs associated with repairing the vehicle.*ak | |||
| 04/01/2004 | 73000 | 1 | |
| The dealership noticed that the upper and lower ball joints were worn out, and needed to be replaced while performing a 3000 miles warranty service. *ak the factory back ordered the parts. *sc *jb | |||
| 08/10/2002 | 70000 | 1 | 05/01/1998 |
| 1998 dodge durango upper and lower ball joints failed, requiring replacement. vehicle was out of warranty by approximately 10,000 miles. repairs performed at local non-dealer shop. *ak | |||
| 03/31/2004 | 74268 | 1 | 12/15/1997 |
| Had to replace both upper and lower ball joints in my 1998 dodge durango at my expense, even though dodge knew there was a problem.*ak | |||
| 03/30/2004 | 98700 | 2 | 12/12/1997 |
| I have a 1998 dodge durango with 98,000 miles on it and will now have to have the ball joints replaced for the second time. the first time was when the truck had about 45,000 miles on it (august 2000). then i had to have the bushings on the steering bracket replaced in april 2002. then the squeaking and popping noises returned in january 2004 and have gotten worse. i finally took it to a dealer here in raleigh, nc and they said the ball joints are bad again. the dealer said that someone actually pierced the boots and tried to lube the ball joints. it is my understanding that these dodge ball joints are the non-greasable kind. what is being done to get dodge to acknowledge this obvious faulty part and begin a recall of it. i'm out over $1,500 because of these faulty ball joints. i would appreciate any information that you have on this issue.*ak | |||
| 12/17/2003 | 95000 | 1 | 01/28/1998 |
| Upper and lower ball joint wore out to soon. *ak | |||
| 03/24/2004 | 82000 | 1 | 06/04/1998 |
| 1998 dodge durango with complete upper and lower ball joint failure and control arm failure. repaired at owner expense at local independent repair shop. ball joints worn to point of unsafe to drive the vehicle despite only 82,000 miles. *ak | |||
| 03/01/2001 | 35000 | 0 | 11/11/1998 |
| 1998 dodge durango, have had to have the ball joints replaced twice now. | |||
| 03/25/2004 | 1 | ||
| While driving between 55 to 60 mph the consumer hears a loud noise then temporarily lost control of the vehicle. the consumer was able to pull out of the road and the vehicle was towed to the dealer. the technician determined the lower ball joint separated. *nm | |||
| 03/23/2004 | 58000 | 1 | 07/05/1998 |
| Both ball joints of the durago have been deemed unsafe after 60,000 miles. *ak | |||
| 01/07/2004 | 34815 | 1 | 01/01/1999 |
| State inspector noticed that upper and lower ball joints loose rusted, and needed to be replaced. this occurred during a state inspection. *ak the vehvile went throught pennsylvania state inspection. all four ball joints failed inspection. *nm | |||
| 04/06/2003 | 80000 | 1 | 01/16/1998 |
| While vehicle being inspected upper ball joints fell off. no injuries reported. *ak brakes were pulsating when vehicle trying to stop. it was found that rotors were out of round. dealer replaced rotors. vehicle doesn't start occasionally after being driven for a short time. no faults on test found; therefore, dealer couldn't duplicate problem. in addition, molding on windows, doors, and bumper. *la | |||
| 03/17/2004 | 59000 | 1 | 02/01/2004 |
| 1998 durango with less then 60000 both upper and lower ball joints needed to be replaced. the vehicle has been well cared for never off road and not used to tow anything heavy. *ak | |||
| 03/18/2004 | 1 | ||
| Consumer took vehicle to dealer for an alignment, and was told that an alignment could not be done because vehicle needed upper and lower ball joints. consumer stated that tie rod in upper left arm was replaced. consumer had not yet had a problem with vehicle, but was told that the 1999 model was being recalled for ball joints. *ak | |||
| 1 | |||
| While driving consumer noticed that vehicle was swaying from side to side with difficulty of maintaining the vehicle on the road. vehicle was serviced, and the technician determined that lower ball joints were worn out. *ak | |||
| 01/27/2004 | 72000 | 1 | 11/17/2002 |
| I bought a 1998 dodge durango in november of 2002. the vehicle had 59939 miles on it. i have maintained the car as one should. on 9/2/03 i took the auto into aamco transmissions as the car was not shifting down into 1st gear. it cost me $500.00 to fix this transmission problem. at the same time they told me my transfer case was going out and needs to be rebuilt. the estimate-$1350. in nov of 2003, i took the car in to get a lube job. the mechanic told me that my lower ball joints were not accepting grease & the upper boots were rotted. that eventually i would need new ball joints but i still had time. in dec 2003, i started having problems with the electrical system. the front passenger window would not roll down. then if my steering wheel was turned as i put the car in park, it would not start, or it would die as i was backing out. in january i heard metal in my front tires as i was braking. a new brake job cost me $350.00. the end of january, while driving this vehicle with 72,000 miles, my front right tire fell off. reason: upper ball joint broke off. every mechanic has stated that this is a defect, as they have never seen ball joints do this at this low mileage. i then saw nhtsa interviewed on the news for the very same reason. dodge durangos and their ball joints with tires falling off. my car landed in a ditch. i was lucky i was only travelling at 35 mph. it could have been fatal, and who ever manufactures these ball joints better stand up to the plate and take responsibility. this auto has been nothing but a mechanical problem since i bought it. and costly at that! *jb | |||
| 03/15/2004 | 1 | 10/18/1999 | |
| I started noticing a popping sound on left turns and when it was inspected at a local mechanic, i was informed of a lower ball joint problem coupled with deterioration of the spindle or a arm. i really like the durango and was even contemplating a pacifica. if daimler chrysler doesn't do any better service to its customers by repairing their faulty equipment, perhaps the big bucks they want for their product could be placed into another auto manufacturer. *jb | |||
| 03/15/2004 | 1 | ||
| Premature wear on passenger side front upper and lower ball joints.*ak | |||
| 07/15/2003 | 37000 | 2 | 07/06/1999 |
| In june, 2003 i took my durango into the shop for some routine servicing. the mechanic inspected the front of the vehicle and noticed considerable wear to the upper and lower ball joints on the front end. he recommended immediate replacement of these parts. thankfully, i had these parts replaced in july before a serious accident occurred. however, these repairs were done outside of the warranty period and at considerable cost to myself. i don't use this vehicle very often, so at the time of the repair it only had 37,000 miles on it but i had owned it for 4 years. i believe diamler/chrysler is producing defective parts on these vehicles and it should be their responsibility to pay for the replacement of these parts. *ak | |||
| 03/15/2004 | 1 | ||
| While driving 55 mph, a knocking noise was heard coming from driver side wheel. driver was able to drive the vehicle to the dealer for inspection, and mechanic replaced both upper and lower ball joints due to worn out parts. *ak | |||
| 03/11/2004 | 1 | 08/12/2002 | |
| Took 1998 durango for wheel rotation and alignment. vehicle only has 72k000miles. technician had to replace lower ball joints, which had caused excessive tire wear. *ak | |||
| 01/01/2004 | 80000 | 4 | 07/04/1998 |
| Ball joints worn out prematurely.*ak | |||
| 01/07/2004 | 75000 | 1 | |
| Lower and upper ball joints failed. consumer was concerned that the front end will collapse while driving. *ak | |||
| 03/08/2004 | 94000 | 2 | 09/20/2001 |
| Upon replacement of the tires dealership was unable to perform a front end alignment. upper and lower ball joints and the inner tie rod were defective and needed to be replaced. *ak *nm | |||
| 1 | |||
| While driving over bumpy road consumer heard a noise. after vehicle was serviced consumer was informed that the ball joints needed replacement. *ak | |||
| 1 | |||
| While driving at any speed vehicle shook violently. eventually,the consumer pulled the front tire off, and noticed that upper ball joints failed and needed replacement. *ak | |||
| 1 | |||
| When vehicle was going through state inspection technician determined that upper and lower ball joints were loose. the ball joints needed replacement. *ak | |||
| 65000 | 2 | ||
| Consumer complained about ball joints and tie rod problems. while pulling out of the driveway front right wheel came off the vehicle. *ak | |||
| 01/05/2004 | 75000 | 2 | 05/01/2001 |
| I own a 1998 dodge durango slt with 75000 miles. the vehicle was pulling strong to the right. i took it into a repair shop in our town of 28000 people. they indicated that the upper and lower ball joints needed to be replaced. the repair shop indicated that this was the 4th durango they have had with this problem in the past couple months. the repair was $975. in addition, my employer has 25 durangos in their fleet and have discovered the same defective ball joints. there needs to be a recall on these durangos and reimbursement for the cost of repairs. *ak | |||
| 10/15/2003 | 47000 | 1 | |
| While at repair shop for front alignment mechanic determined that front upper and lower ball joints were worn out, and had to be replaced. *ak | |||
| 03/01/2003 | 67000 | 2 | 09/14/2002 |
| I own a dodge durango 1998 and i saw that you are doing an investigation of the durango's. i recently took my durango to a tire specialist to get an alignment done the vehicle has been pulling for some time now. they informed me that the ball joints and the 2 outer and 1 inner tie rods are bad and need to be replaced. if i take the vehicle to the dealership its going to be about a 900 procedure where if i take it to someone else it will be a 700 procedure but in order to be re-imbursed if a recall does come out i was told that i have to take it to the dealer. i am a pregnant woman and i have a 1 year old child. i am really worried that something that other mothers have experienced will also happen to me and my family. i am the one that drives this vehicle day in and day out. since we bought the durango in 2002 we have had to replace tires, brakes, water pump, radiatior, now the ac is not blowing cold or even cool air and we need the ball joints and tie rods replaced. you have my word that i will never buy another dodge. i know this is being investigated and i wanted to let you know that this is a severe problem and i hope they do something soon before people die. *ak | |||
| 01/20/2002 | 74000 | 2 | 12/10/2001 |
| I have a 98 dodge durango and saw recently about ball joint failures, i have had ball joints replaced once (40000) and now need them replaced again (74000 miles). i was fortunate enough to have heard of other people with ball joint problems on their durango's that i have them checked on a regular basis. i was told at more then one automotive shop about a problem with the ball joints on durango's, including a dodge dealership. i believe more people have a problem than is realized, only they dont know they have a problem. why let them find the hard way? i have seen reports of wheels falling off. is there a certain number of people that have to be injured before dodge is forced into a recall. one can only hope that is not so. | |||
| 05/22/2001 | 64000 | 4 | 10/01/1998 |
| Upper and lower ball joints were replaced twice. also control arms, upper arms on booth sides were replaced twice since ownership of the vehicle.*ak replacement of tie rods were also made on vehicle. *la | |||
| 07/08/2003 | 91921 | 0 | |
| Noise began in front wheel area and grew very loud within a short period of time. also experienced steering issues (car shakes and pulls to right). took vehicle in to check it out - had to replacel front ball joints and tension rods ends. we had to pay over $2000.00 to repair this defect, and car still does not steer properly. dealer reported to us that this is a common problem for this vehicle. | |||
| 03/08/2004 | 1 | ||
| While driving 5 mph in reverse a loud noise was heard coming from the driver side wheel. consumer took the vehicle to a garage, and mechanic replaced upper and lower ball joints. *ak | |||
| 03/08/2004 | 1 | ||
| While driving 55 mph a loud knocking noise was heard coming from the passenger side wheel. consumer was able to drive the vehicle to the dealer for inspection, and mechanic determined that both upper and lower ball joints needed replacing.*ak ball joints failed on both front and rear suspension. *la *tc | |||
| 03/05/2004 | 1 | 09/10/1998 | |
| Ball joints on my 1998 durango made me lose control of my steering. *ak | |||
| 01/08/2004 | 70000 | 3 | |
| While driving vehicle pulled to the right. dealership indicated that lower ball joints were loose. *ak | |||
| 02/29/2004 | 93000 | 1 | 12/01/2003 |
| During a routine inspection dealerships informed the consumer that upper ball joints wore out. consumer was not experiencing any problems at this time. the dealership did not resolve the problem. *ak *mr | |||
| 08/09/2002 | 62022 | 1 | 08/10/1998 |
| Defective upper & lower ball joints on 1998 dodge durango. i would like to join the rest of the durango owners and file a complaint pertaining to the poor quality of the 1998 dodge durango upper & lower ball joints.*ak i was notified by the dodge service technicians that the ball joints needed to be replaced right away and if not dealt with soon they could cause an accident. i have children and i carpool children, so i took them seriously. i could not afford the dodge price quote of $1200 so i went with a local mechanic shop price quote of $900. this is a lot of money to come up with in a short amount of time. in my opinion the ball joints should have lasted longer than 62000 miles. the majority of the work on the durango is taxing kids around town. | |||
| 04/18/2000 | 1 | 06/10/1998 | |
| We have a 98 durango. in 2000 during the yearly inspection, it was found that the ball joints needed to be replaced. even though we were in the 3yr warranty window, the mileage was too high for coverage by dodge. we were lucky this was found on routine inspection. *jb | |||
| 11/30/2003 | 74000 | 1 | 05/14/1998 |
| Had to replace upper and lower ball joints after going for an alignment and being made aware of the problem . i felt this was premature for this vehicle. obviously this was a design flaw in the durango's. *jb | |||
| 12/10/2002 | 40000 | 2 | 10/20/2000 |
| With 40,000 miles had to install lower ball joints and right side inner tire rod i installed left inner tie rod and upper ball joints when vehicle was apart, also installed mono-max kyb shocks front and rear and install new bf goodrich tires front and rear had 2 different people check and set alignment and can not get vehicle to stop drifting right andhas chopped wear patten on right front wheel has to install new thermostat gasket. *jb | |||
| 12/05/2003 | 100000 | 1 | |
| Consumer had vehicle inspected by a dealership because of the new board cast. dealership indicated that ball joints wore out prematurely, and the wheel could fall off at anytime if they won't replace the ball joints. consumer was unsure if it was the upper or lower ball joints.*ak | |||
| 03/13/2002 | 57170 | 1 | 03/15/1998 |
| My 1998 dodge durango had to have both upper and lower ball joints replaced as well as inner rods as i was told that it was extremely dangerous to drive in the condition they were in. this was very expensive. this was back in 3/02. i just heard about other reports regarding ball joints and i wanted to report this. i also own a 2000 model durango. i'm wondering if it is safe or it i am going to have to spend a lot to replace the ball joints on it as well? thanks for you help. *jb | |||
| 12/22/2003 | 51239 | 1 | 01/23/1998 |
| Consumer complained about a ball joint problem which was affecting the wear of the tires. *ak consumer seeks reimbursement for repairs on ball joints and replacement of tires. *la | |||
| 12/16/2003 | 58000 | 3 | 01/01/1998 |
| While driving at 45 mph consumer heard a clanking noise coming from the front end. vehicle was towed to the dealer. and dealer replaced the ball joint assembly on both sides, and the front hub assembly.*ak dealer replaced ball joints and front hub. *la | |||
| 01/02/1998 | |||
| When making a right hand turn. the driver can hear medal scrapping. the consumer believes its the ball joints. please describe any further information. | |||
| 03/04/2004 | 1 | ||
| Consumer took the vehicle to dealer for regular maintenance, and mechanic replaced lower ball joints at consumer's expense. *ak | |||
| 12/03/2003 | 43000 | 1 | 05/08/1998 |
| I have a 98 dodge durango at the time it had less than 50k miles when i was told that the upper and lower balljoints were bad by ntw. i was trying to get my front end aligned when they told me they could not. i took the car to the dealer mckenny dodge they said that the balljoints were worn but they aligned the front end. they said at the time there no know balljoint problems with the durango. | |||
| 03/03/2004 | 1 | ||
| Consumer had not received a recall after 3 sets of ball joints malfunctioned. consumer thought this was absurd. he mentioned this to the dealer, and dealer did not care. *ak | |||
| 02/13/2004 | 50000 | 1 | 06/29/1998 |
| Owner 1998 dodge durango, have had to replace ball joints twice 1st at 50,000 miles and again at 90,000 miles, this last time had fire on r side of vehicle under car. i have a 1,600.00 bill at dealed for repairs most of it for ball joints. i notified daimlerchysler after the 1st time it happened. this time i would like to file complaint with your agency.*ak | |||
| 02/23/2004 | 51000 | 1 | |
| Vehicle was taken for routine maintenance work, and mechanic determined that uppers and lower ball joints wore out prematurely. *ak *la | |||
| 02/09/2004 | 1 | ||
| Consumer took vehicle to dealer for routine maintenance, and mechanic determined that both upper and lower ball joints needed to be replaced due to corrosion. *ak | |||
| 02/09/2004 | 46710 | 1 | 08/01/1998 |
| The vehicle was taken to dealer for routine general maintenance, and the mechanic determined that all four ball joints wore out prematurely. *ak there was banging when the consumer would go over bumps. this was due to loose ball joints. *sc | |||
| 01/27/2004 | 75000 | 1 | |
| While driving the consumer heard a loud squeaking noise coming from the front end. the dealerships mechanic inform the consumer that the noise was due worn front upper/lower ball joints. *nm | |||
| 01/28/2004 | 1 | ||
| Today i replace the 6th...yes 6th ball joint in my dodge durango. one fell under warenty when i broung it back for other warrent work and it was fixed. that was around 20k miles. at around 40k miles i had to pay out of pocket for all 4 when i asked for a alinement. and today an aline ment was needed from hitting a pot hole and you guessed it another ball joint has gone bad in 12 months and 13kmiles. so my truck now with 53k miles have gone threw 6 ball joints 4 out of pocket cost and one just the cost of labor.*ak | |||
| 01/27/2004 | 70000 | 1 | |
| An independent mechanic replaced the upper and lower ball joints and the wheel bearings due to failure. *jb mechanic said that the ball joints failed prematurely. the failure of the wheel bearings occurred three weeks after replacement of ball joints. tires were destroyed due to the failure of wheel bearings. *la | |||
| 01/16/2004 | 1 | ||
| The driver took the vehicle to a gas station for a wheel alignment. the mechanic noticed that both upper and lower ball joints were worn and needed to be replaced. *nm | |||
| 01/04/2004 | 100000 | 1 | |
| While driving over uneven pavement there was a loud clanking sound coming from the front wheels. the vehicle was taken to a mechanic who informed the consumer that the upper and the lower ball joints needed to be replaced. the manufacturer and the dealer are not aware of the problem. *nm | |||
| 01/14/2004 | 1 | ||
| Consumer took vehicle to the dealer for routine maintenance, and mechanic noticed that both upper and lower ball joints were warped and needed to be replaced. *ak | |||
| 03/22/2002 | 77175 | 05/18/1998 | |
| I've been hearing about all of the problems with the ball joints on the > chrysler/dodge products. we had to replace our lower ball joints at > 77,175 - lower ball joints - 98' dodge durango > miles. what is being investigated on this topic? | |||
| 01/07/2004 | 1 | 02/12/1998 | |
| The consumer stated the vehicle made a loud clanking noise while backing out of the driveway. the consumer took the vehicle to the dealer/mechanic and was told the ball joints failed and the vehicle had a cracked front disc rotor. *ak both lower and right upper ball joints were replaced. *sc *jb | |||
| 03/27/2003 | 68402 | 2 | 08/01/1998 |
| Tie rod ends and both lower ball joints failed. *ak prior to the ball joint failure the vehicle could not be balanced or aligned properly. *nm | |||
| 03/25/2003 | 94000 | 3 | |
| Pe 03-032 front susp. upper ball joint failure: the consumer has had the lower ball joints replaced twice and the upper replaced once. the dealer is aware of the problem, but the manufacturer is not. *nlm | |||
| 73189 | 1 | ||
| The consumer saw a news report about the ball joints on dodge durangos and took his vehicle to the dealer for inspection. the mechanic determined that the upper and lower ball joints were in bad shape and needed to be replaced. *nlm *sc *jb | |||
| 12/04/2003 | 42000 | 1 | |
| My 1998 dodge durango continues to show problems with steering and front. there are only 57000 miles on this vehicle and the miles have been easy miles, (all on road and easy driving). i've replaced the power steering box, and the lower ball joints plus the front wheel bearing and drum. all of this has cost $550 the first time and $880 the second time. this cost come in addition to replacement a head gasket and rear windows that don't work. *jb | |||
| 12/05/2003 | 1 | ||
| Upper and lower ball joints worn out prematurely. my durango has 59,000 miles on it and the upper and lower ball joints have to be replaced. the cost is $1,300.00 . *jb | |||
| 11/17/2003 | 54000 | 1 | 10/15/2001 |
| 2 independent diagnosis of ball joint problems. i had noticed bad tread wear on front tires. two facilities both diagnosed the same problem. ball joint failure on upper and lower front ball joints. both recommended replacement with linkage. car is a '98 model with 58,000 miles. thank goodness the wheels had not come off. *la | |||
| 57000 | 1 | ||
| The truck experienced uneven front tire tread wear. upon the dealership performing a front end alignment, they noticed that 3 out of the 4 ball joints were bad. *nlm | |||
| 88000 | 1 | ||
| While performing an oil change, the dealership noticed that all four ball joints were failing. both rear ball joints were bad. the cause has yet to be determined. *ph | |||
| 11/17/2003 | 70000 | 1 | |
| The upper and lower ball joints wear out prematurely. *ak | |||
| 10/03/2003 | 45311 | 1 | 04/29/1998 |
| 1998 dodge durango 45,311 miles needed upper and lower ball joints and inner tie rods replaced. *la | |||
| 11/13/2003 | 1 | ||
| Vehicle was taken for a routine inspection, and inspector noticed that upper and lower ball joints needed to be replaced. *ak | |||
| 07/12/2002 | 70927 | 1 | |
| I own a 1998-dodge durango slt. last july 2002 i took my vehicle in to an area dealership for routine maintenance. i was told that the ball joints were cracked and needed immediate attention or there could be a nasty accident. i was told that this problem should not be happening. i made several inquires at other dealerships about this and was told basically the same thing. i contacted the chrysler corporation after i had heard a local news station give a consumer alert on the durango. chrysler said that there was no problem with the ball joint and that the durango was not being recalled for any factory related repairs. i have since had the joints fixed but i feel that it is the manufacturer's responsibility since so many other durango drivers have had the same experience. *la | |||
| 11/03/2003 | 41000 | 1 | |
| While coasting consumer could hear a loud noise coming from the front ball joints. consumer would have to depress the brake pedal to stop the noise. *ak | |||
| 07/02/2003 | 87383 | 1 | 01/30/1998 |
| Unstable steering of dodge durango 1998 due to defective front ball joints. mechanic who assessed failure warned me of potential of an accident at speeds higher than 55 mph. *la | |||
| 11/01/2003 | 1 | 01/07/2001 | |
| Bad front end parts on 1998 dodge durango.*ak | |||
| 11/10/2003 | 61000 | 1 | |
| Consumer took vehicle to a gas station for maintenance, and mechanic noticed that both upper and lower ball joints needed replacing due to corrosion.*ak | |||
| 11/08/2003 | 80000 | 1 | 02/13/2000 |
| I have a 1998 dodge durango with over 100 k miles, but my ball joint and both upper and lower control arms have been replaced due to early failure. this has also caused uneven tread wear on my tires and my alignment is always bad. this has cost me over 700 bucks.*ak | |||
| 11/04/2003 | 70000 | 1 | 04/15/1998 |
| Ball joint and steering box failures on a 1998 dodge durango with 70,000 miles. *la | |||
| 10/27/2003 | 40000 | 4 | 04/01/2000 |
| In april of 2000 i had to replace my lower ball joints on my 98 dodge durango with 40,000 miles on it. now in oct. 2003 with 95,000 i'm told my upper ball joints are severely worn and my lower are going out again.*ak | |||
| 08/12/2003 | 62000 | 1 | 03/01/1998 |
| Consumer had several alignments done on the vehicle in the past year. an independent dealer informed the consumer that the lower ball joints wore out prematurely. *ak *scc *jb | |||
| 11/15/2002 | 35000 | 2 | 05/01/1998 |
| The front lower ball joints are prematurely worn on my vehicle last year. i had complained about the noise several times. each time the dealership found no problem. prior to my last complaint i had my brother who is a school bus mechanic check the front end and he showed me the excessive play in the lower ball joints. still again the dealership said they checked it out and found nothing wrong, but lubed up the front end real good and sent me away. here it is now about a year later and i am bringing it in again now with the noise and looseness worse than ever and i learn of a known problem with the upper ball joints. i would really like to see something done about this. (my extended factory warranty has expired last may, and i will seek for this to be covered under warranty anyway.) *la | |||
| 10/28/2003 | 95500 | 1 | 05/01/1998 |
| Ball joint failure -- both upper and lower on both sides. brought vehicle to dealership for regular maintenance, and mentioned that i heard a small squeak in the chassis. after several hours, they found that my ball joints were so badly worn that the vehicle was unsafe to drive. when i asked how unsafe, they indicated that the wheels could fail in a day, a few days, a week....that i was very fortunate they hadn't already. the cost of repair was $1,400. if i elected not to get the problem fixed, the dealership representative told me that i would need to sign a waiver before they would allow me to get my vehicle back. i drive car pools, have the safety of my 3 children plus the responsibility for all other drivers on the road, and to have my durango unsafe to drive when i have taken good care of my vehicle is extremely upsetting. i have had my maintenance performed by the local dodge dealership (metrolina dodge) and welcome the opportunity to share those records with you in an investigation. had it not been for this 'after-thought' when i brought the car in, i have no idea what could have happened, but listening to the dealer representative, it could have been deadly. please investigate and urge a recall. *la | |||
| 07/12/2001 | 39436 | 1 | 03/18/1998 |
| 7/12/01 i was advised that the lower ball joints were loose and needed to be replaced. i had brought the vehicle in because it sounded like something underneath was loose. it made noise going over any rough surface. after checking with several other dodge service people and being advised that this was very definitely premature, i contacted the customer service office and a person named jeff arranged to have the ball joints replaced with me paying a good will deductible of $150.00. the car# 9012127 was on my invoice and was approved by jeff. at the time of diagnosis my mileage was 39,436 and the purchase date was 3/18/98, just out of warranty. the vin is 1b4hs28z6wf129116. i currently have 68,717 miles on the vehicle and it is starting to make the same noises again. i just replaced the front and rear shocks but the noise continues. after hearing about the current investigation regarding the upper ball joints, i am concerned about the safety of this vehicle. *la | |||
| 10/31/2003 | 73000 | 1 | 04/08/1998 |
| Two lower ball joints and two tie rods had to be replaced in my 1998 dodge durango. *la | |||
| 10/22/2003 | 95000 | 1 | |
| While driving the consumer heard a soft sporadic squeaking noise coming from the chassis. the dealers technician had trouble locating the noise but eventually determined that the vehicle needed new ball joints and was unsafe to drive. the consumer left the dealer without having the work done. *ak the consumer feels other consumer's should be aware of this defect. *ph *nm | |||
| 10/23/2003 | 1 | 09/18/2002 | |
| Upper and lower ball joint on my 1998 dodge durango with 50,000 miles need to be replaced. *la | |||
| 10/29/2003 | 1 | ||
| While driving consumer heard a squeaking noise coming from the front of the vehicle. the mechanic at an independent repair shop determined that the upper and lower ball joints were loose and need to be replaced. *ak | |||
| 55000 | 1 | ||
| Upper and lower ball joints needed to be replaced due to premature wear, per dealership. *ak | |||
| 10/27/2003 | 33250 | 1 | 10/21/1998 |
| Front end ball joints worn out. would not pass inspection. 98 durango with only 33,250 miles..*ak | |||
| 10/28/2003 | 60000 | 1 | 11/07/2001 |
| While turning left or right vehicle made a loud noise. an independent shop technician stated, upper and lower ball joints needs to be replaced. *ak a loud clunking noise was heard when going over any bumps in the road. the worse noise was heard when turning left or right. consumer took the vehicle to the mechanic when he learned the ball joints were no good. *ph | |||
| 10/01/2003 | 1 | 03/05/1999 | |
| The ball joints on my 1998 dodge durango were bad and i have since had to replace them.*ak | |||
| 08/14/2001 | 38627 | 4 | 07/10/2001 |
| Replaced power steering pump at 38,627 miles.eplaced lower left ball joint at 38,657 miles.eplaced upper control arm and upper ball joint at 41,634 miles.replaced right front axle and lower right ball joint at 45,946 miles.*ak | |||
| 09/08/2003 | 34000 | 1 | 01/16/2001 |
| Front end repairs. *ak | |||
| 10/18/2003 | 50000 | 2 | |
| Defective ball joints, i'm getting ready to go on my 3rd set of ball joints. there is definitely something wrong with the durango ball joint (front end design). my first set of ball joints went bad after 50,000 miles (3 out of 4 joints defective), when i took my car in for tire replacements (as a result) they told me that they had 2 other durango's in the shop for the same reason (bad ball joints). now, after 80,000 (30,000 from my last replacement) my tires are showing the same wear pattern. i'm very interested into any probe resulting from the ball joint issue and would be happy to assist in any way. *la | |||
| 10/01/2003 | 68000 | 1 | |
| Pe 03-032, front suspension upper ball joint failure: the vehicle trembled terribly when driving at a high speed. the vehicle was taken to the dealer and the consumer was informed that the upper and lower ball joints were worn out. manufacturer had been informed of the problem.*ak *la *jb | |||
| 09/15/2003 | 89000 | 1 | |
| Upper & lower ball joints. *la | |||
| 1 | 05/05/1998 | ||
| Vehicle upper and lower ball joints needed replacement.*mr *jb | |||
| 08/05/2003 | 3 | 12/22/1999 | |
| 1998 dodge durango - suspension - front-control arm and upper ball joint has been replaced at least 3 times since we purchased the vehicle in dec 1999. we were advised in aug of this year that they need to be replaced again. *jb | |||
| 07/31/2003 | 65000 | 1 | 09/16/2001 |
| Upper and lower ball joints have failed at 65000 miles on 98' dodge durango. also had to replace pitman and idler arms. *jb | |||
| 09/17/2003 | 1 | 08/17/2002 | |
| My 1998 dodge durango' upper and lower ball joints failed with only 59000 miles. replacement costs were over $900. *jb | |||
| 06/17/2003 | 53287 | 4 | 05/15/1998 |
| 1998 dodge durango: i've had to replace the front control arms and ball joints at only 53,000 miles (fall 02 and summer 03). i found out about the problem because of undue tire wear...the tire dealer indicated the tie rods and ball joints were loose and had to be fixed before they could align my tires. upon contacting the dodge dealer, the mechanic indicated this was a common problem and they fixed it (over $1,200). the mechanic indicated this should not happen with such low mileage on the vehicle. | |||
| 09/09/2003 | 1 | 05/01/2000 | |
| Vehicle failed state inspection. needed to replace the upper and lower ball joints.*ak both upper and lower ball joints were replaced and vehicle passed inspection. the front brakes and rotors were also replaced. *ph *nlm | |||
| 10/09/2002 | 29000 | 3 | 11/15/1997 |
| Ball joints. *ak | |||
| 09/18/2002 | 59000 | 1 | 04/01/1998 |
| Pe 03-032, front susension upper ball joint failure: upper ball joints wore out prematurely. the problem was repaired by the owner.*ak the upper and lower ball joints were replaced. *jb | |||
| 04/23/2002 | 84768 | 1 | 04/30/2001 |
| Premature failure of upper and lower ball joints.*ak | |||
| 1 | |||
| While driving at low speeds noise could be heard from the front end. steering column shifted when accelerating and braking. all four ball joints were replaced along with the inner tie rods. but the noise could still be heard. the cause of the problem had not been determined. *ak | |||
| 06/01/2003 | 51000 | 2 | 04/01/1998 |
| Bad ball joints and tie rod ends. *nlm | |||
| 08/26/1998 | 60000 | 2 | 03/10/1998 |
| Ball joints have worn out prematurely. *nlm | |||
| 08/22/2003 | 115849 | 1 | 05/07/1998 |
| Drivers side wheel has a loud squeaking noise due to corrosion of the upper ball joint. through a inspection this problem was spotted. *ak upper ball joint grease was non existent and the ball joint assembly appeared to be failing. when the vehicle was taken to the dealer, it was determined all four upper/lower ball joints on the left and right side needed to be replaced for safety reasons. *ph *jb | |||
| 08/20/2003 | 5 | ||
| Dealer had to replace five times the lower and upper ball joints. every time it cost over $1000, and the crunchy noise was still occurring. *ak | |||
| 08/10/2003 | 1 | ||
| We recently had our durango in for preventive manintenance and discoverd front end ball joints had abnormal wear and posed a serious hazard while driving. further research on abnormal wear found that a number of durango's reported same type of abnormality. we paid over $800.00 for repair and feel this type of problem should be strongly considered for recall regulations. this could have caused a serious accident to my family and other durango owners as well.*ak | |||
| 08/14/2003 | 85000 | 1 | 09/03/1998 |
| I have been told that my ball joints are not safe and need to be replaced. i have also been told that this is a very common propblem with this make of car and there is an ongoing investigation. *ak | |||
| 1 | |||
| Consumer states while driving steering wheel became very loose. took vehicle to dealer, and dealer stated that ball joints were bad. *ak | |||
| 08/04/2003 | 36000 | 1 | 03/10/1998 |
| Premature wear of both upper and lower ball joints on my 1998 dodge durango. the dealership where the vehicle was purchased new and serviced periodically wanted to replace them after 36000 (highway) miles at a cost of $1200.00. two other dodge dealerships have since reported the same problem. | |||
| 06/14/2003 | 57220 | 1 | 09/26/1998 |
| 1998 dodge durango upper & lower ball joint premature failure. replacement of all four at 57k miles in june 2003. *ph | |||
| 07/30/2003 | 110000 | 3 | |
| Consumer stated that since ownership, the vehicle's lower and upper ball joints have been replaced twice and another set needs to be replaced again. *ph | |||
| 08/01/2003 | 0 | ||
| 1998 dodge durango ball joints, they have premature wear, and need replacement in order for my vehicle to pass inspection. *ph | |||
| 06/15/2002 | 1 | ||
| Consumer states that lower ball joint is wearing out prematurely.*ak | |||
| 06/19/2003 | 44000 | 0 | 02/14/1998 |
| Premature wear and replacement of the lower and upper ball joints | |||
| 07/15/2003 | 1 | ||
| Consumer states lower ball joints are wearing prematurely.*ak | |||
| 07/02/2003 | 85000 | 1 | |
| We owned a 1998 dodge durango (just traded it in a couple of weeks ago). about a month or so ago we paid $800 to have the front ball joints replaced. we saw where you are investigating this alleged defect. there were no accidents or incidents caused by this defect.*ak | |||
| 08/04/2003 | 49323 | 1 | 08/26/2001 |
| While driving the consumer heard a knocking noise on the passenger's side wheel. the consumer had to have upper and lower ball joints replaced.*ak *nlm | |||
| 07/09/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 07/24/2003 | 1 | ||
| Vehicle was taken to the dealer for maintenance. dealer found that front ball joints were worn out. *ak | |||
| 05/01/2003 | 36000 | 1 | 04/16/1998 |
| Upper and lower ball joints on 1998 dodge durango need to be replaced. evaluated at local chrysler dealer and was told that ball joints would need to be replaced. experiencing tire wear and humming vibration when driven in addition to loose steering. problem found at 38,000 miles. *ak | |||
| 07/30/2003 | 1 | 11/16/1988 | |
| 1998 dodge durango -after reading article of ball-joint failures we took our vechicle to the dodge dealer. all four ball joints needed to be replaced-the upper two ball joints weredangerously worn and two wereexcessively worn. the car has 70,000 miles. | |||
| 01/08/2003 | 49000 | 2 | 10/01/2002 |
| Consumer stated that while driving at 50 mph a grinding sound was heard beneath vehicle. after taking vehicle to dealer it was learned that the upper front ball joints were completely worn out. about six months later vehicle needed front lower ball joints replaced because they too were worn out. *ak *ph *nlm | |||
| 07/10/2003 | 43890 | 1 | |
| Consumer states that while driving at 50 mph vehicle shimmied vigorously alerting consumer to a what he thought was a suspension problem. the real problem was worn out ball joints.*ak | |||
| 07/31/2003 | 85000 | 1 | 10/01/2003 |
| My 1998 dodge durango has approximately 85k miles on it. it is in the shop today getting new top and bottom ball joints on both sides. heard about possible investigation. read others complaints and feel lucky mine made it this may miles. also have to replace front rotors because they are out of round. *ph | |||
| 1 | |||
| Thee were problems with the lower ball joints. the dealer was contacted who stated they needed to be replaced. the manufacturer was not contacted at the time of this call. *ph *scc *jb | |||
| 05/12/2003 | 1 | ||
| Consumer states that the vehicle lower ball joint is wearing prematurely. dealer notified. *ph | |||
| 01/10/2003 | 77000 | 03/10/1998 | |
| 1998 dodge durango 4w drive suspension premature failure. both my upper and lower ball joints on both side began failing at 78000 miles. i understand the nhtsa is investigating similar complaints. i had to replace all my ball joints. if there is a recall on the ball joints, will dodge reimburse me for the expense? | |||
| 1 | |||
| The consumer heard news report about the suspension problem, and wanted to report that the front ball joints were replaced in 2002 by an independent mechanic. *ak | |||
| 07/14/2003 | 1 | ||
| Consumer states that lower ball joint is wearing prematurely. dealer notified.*ak | |||
| 1 | |||
| Consumer noticed tire uneven wear while traveling 60-65 mph. vehicle started vibrating. vehicle was serviced, and technician replaced ball joints. *ak | |||
| 2 | |||
| Consumer state while traveling over bumps heard a noise. vehicle was serviced, technician noticed ball joints needed to be replaced vehicle is now on second set.*ak | |||
| 07/29/2003 | 85000 | 1 | 07/01/1998 |
| The consumer took the vehicle to a mechanic and was told the upper and lower ball joints had worn out. *ak the mechanic stated the vehicle was unsafe to drive. *ph *jb | |||
| 04/01/2003 | 140784 | 2 | |
| The consumer had problem steering and controlling the vehicle which was caused by upper ball joint failure.*ak lower ball joint also failed. *ph *jb | |||
| 07/25/2003 | 98000 | 2 | 12/20/2000 |
| Premature replacement of dodge durango ball joints. i am currently replacing the second set of ball joints since 12/2000 both sets of ball joints did not exceed 45000 miles before they wore out. *ak | |||
| 07/28/2003 | 1 | ||
| Regarding nhtsa action number pe03032 dodge suspension front ball joint the dealership told me about 1 year ago that this needed to be fixed before they could align the front end of the car. i complaint that this should not prematurly wear out after 40000 miles. i just would like to state that i also have problems with this vehicle in conjunction with this action number.*ak thank you | |||
| 07/23/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints were wearing. dealer notified. *ak | |||
| 07/23/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints were wearing out. dealer notified. *ak | |||
| 06/21/2003 | 60000 | 1 | 01/08/1998 |
| My durango has just over 60,000 miles on it. it has been very well cared for. during the first 3 years (while under warranty), the vehicle was taken to the dealer to check for squeaks in the front end. they said they lubricated the ball joints and the noise would go away for a day or two... then return. recently on inspection, i was notified that the upper and lower ball joints needed to be replaced.because of recent announcements of failure of that front assembly due to ball joints, i wanted to add my bit of history as well.*ak this car also has leaking seals on transfer case. i understand many people have had that problem along with transmission failure in the 60-70,000 mile range... so i probably have that to look forward to. if i can provide further information, please let me know. thanks. | |||
| 07/26/2003 | 1 | 11/30/1998 | |
| I have a 1998 dodge durango (vin #1b4hs28y6wf209796) and have had a continuous problem with the front suspension and ball joints. i have had the problem looked at twice (once at the local dealer and once at an independent site.) i am on my third set of front tires and only have 64,000 miles on it. the ride is very bumpy. i am concerned that there is a epidemic problem that is not being corrected or taken seriously by my dodge dealer. i consider this a safety issue.*ak | |||
| 01/07/2003 | 1 | ||
| Ball joints had to be replaced in jan 2003 on my 1998 dodge durrango.*ak | |||
| 04/25/2003 | 1 | ||
| The upper control arms, ball joints, and idler on my 1998 dodge durango with 38,000 miles were severely worn as identified during a routine inspection. i was forced to repair these items so to prevent a failure of the front suspension. i contacted dodge regarding this defect yet they would not cover the repair. this is clearly a defect in the durango and should be covered by the manufacturer.*ak | |||
| 07/26/2003 | 1 | 08/23/2001 | |
| The front end of my durango has had over 3 thousand dollars worth of work, and has never had an accident and only has 60,000 miles on it. both drivers and passenger side ball joints have been replaced (twice). tie rod ends,control arm,and front shocks have had to all be replaced.the vehicle pulls to the right (dramtically) especially when braking, and has always done so, no matter what we do. this is an on going problem, the last replacement was done approximately 1 year ago.*ak | |||
| 07/07/2003 | 2 | 03/15/1998 | |
| We had to have the ball joints replaced due to what dealer shaid was unusual wear. vehicle had 84,000 miles. *ak | |||
| 06/27/2003 | 1 | ||
| I have a 1998 dodge durango that needs both upper and lower ball joints to b ereplaced, and the vehicle only has a little over 60,000 miles.*ak | |||
| 09/03/2002 | 59000 | 3 | 05/10/1998 |
| My 1998 dodge durango' upper and lower ball joints failed with only 59000 miles.replacement costs were over $900. *ak | |||
| 03/01/2002 | 32000 | 1 | 01/01/2000 |
| The front tires wore out prematurely, and had to be replaced twice in 1 year. also, when stopping or accelerating, the consumer heard a clunking noise from the front end. dealer diagnosed the ball joints were worn and predicted failure. *ph *jb | |||
| 02/19/2003 | 1 | 01/09/2003 | |
| Upper and lower ball joints failed. *ak | |||
| 85000 | 1 | ||
| When making a left or right turn there is a grinding noise in the driver's side front wheel. took vehicle to dealer, and dealer stated that upper & lower ball joints were defective due to rust. also, idler arm was replaced. however, none of the fixes corrected the problem.*ak | |||
| 07/12/2003 | 1 | 07/20/2001 | |
| Consumer stated when making a left or right turn, the front end made a noise. the vehicle was serviced and technician stated the ball joints needed to be replaced. *ak *ts *jb | |||
| 1 | |||
| Consumer notice d and while traveling making right or left turns front end was making noise. vehicle was serviced, ball joints were replaced. *ak | |||
| 30000 | 2 | ||
| Consumer stated vehicle was taken in for a routine inspection, and the dealer noticed that upper contro arm and lower ball joints needed replacing. *ak | |||
| 06/18/2003 | 62000 | 4 | 06/10/1998 |
| The upper and lower ball joints were worn and needed to be replaced at 62,000 miles. this seems to be low mileage for such repairs. also, the dealer indicated the tie rod ends were wearing as well and recommended replacing them but they posed no immediate danger but they suggested the tie rod ends may fail soon. repairs were guoted in excess of $1200.00! this seems to be low mileage for these repairs as well. with the number of complaints on file it would seem to be prudent to issue a recall on the front suspension, all components, on the durangos. and to issue reimbursements for those repairs already completed.*ak | |||
| 07/24/2003 | 1 | 11/01/1999 | |
| Dealer replaced right axle shaft which included lower and upper ball joints. consumer stated vehicle was running without warranty, as result cost $650.00.*ak *ph | |||
| 07/17/2003 | 1 | ||
| Premature wear of lower ball joints in 1998 dodge durango. new ones installed by independent repair shop.*ak | |||
| 07/24/2003 | 48596 | 1 | 12/27/1997 |
| I noticed a heavy thump from the front end when the vehicle was on washboard pavement or when going over curbs entering driveways. the lower ball joints (and intermediate steering shaft) on my 1998 dodge durango required replacement at 48,000 miles. the truck has received regular service at 3,000 mile intervals and is driven only in a suburban (smooth, paved road) or interstate setting. the estimate for the repairs is ~$900. the dealer, koller dodge in naperville, il, did not detect this problem when replacing the front brake rotors 5 weeks ago.*ak | |||
| 07/23/2003 | 1 | ||
| The consumer stated that she had taken the automobile to the dealership for an oil change/check and was told by the mechanic that the lower ball joints were bad and needed repair. the consumer had them repaired at the tune of $529.00. *ak the consumer requested reimbursement. *scc *jb | |||
| 05/10/2003 | 66000 | 3 | 01/24/2000 |
| I own a 1998 dodge durango. i have had to replace the ball joints 3 times in 70,000 miles. once at 38,000, then at 53,000, then at 66,000 miles. i saw the news article on tv about this so i decided to report it. i know of several other owners of durangos with the same problem.*ak | |||
| 07/18/2003 | 2 | ||
| Consumer has stated that since she has owned the vehicle all lower ball joints have been replaced once. at this time, all upper ball joints and cv boots need to be replaced as well. *ak | |||
| 07/16/2003 | 5 | ||
| Consumer stated that while driving and without warning front lower ball joints are wearing out. dealer notified. *ak this would be the third time for both abs sensors to be replaced as well as the rear differential. *scc *jb | |||
| 12/28/2002 | 55000 | 0 | 12/11/2001 |
| Our 1998 dodge durango has been repaired for the problems that are currently under investigation regarding this vechile. after experiencing what we thought was a problem with the alignment it was discovered that the upper and lower ball joints needed to be replaced. in a addition, the inner tie rod also required replacement. i have the receipt describing the work that was done and the cost. | |||
| 05/17/2002 | 0 | ||
| I own a 1998 dodge durango that had to have the ball joints and front suspension replaced at 50,000 miles. this not only was a costly expenditure but according to the mechanics that did the job an unheard of replacement job at such low miles. they informed me that they could not believe i was having to do this, since i was not a large woman. i am interested to hear how many other people have been in my predictament. | |||
| 07/22/2003 | 90000 | 2 | 08/01/2001 |
| I own a 1998 dodge durango with approx. 91,000 miles. last year i had to replace the front lower ball joint on the driver's side. i began to notice that the vehicle would shake uncontrollably when it reached highway speeds (55 mph). this month i purchased and installed 4 new tires, but the service station could not do an alignment on my vehicle because the front upper ball joint on the driver's side had gone bad.*ak | |||
| 02/07/2003 | 47574 | 3 | |
| Upper and lower ball joints worn out. both front lower ball joints replaced at 52264 k miles, 5/17/01 and again at 89387 k miles on 02/07/03. also replaced the upper ball joints at 89387 k miles on 02/07/03.*ak | |||
| 83000 | 1 | 06/12/1998 | |
| The consumer loss of control of the vehicle. the failure was caused by defective upper and lower ball joints. *ak *jb | |||
| 07/20/2003 | 35000 | 2 | 11/01/1998 |
| I own a 1998 dodge durango, i am on my second set of upper and lower ball joints and now have to replace the front wheel bearing hubs also. my dealer says this is normal, i have never had to replace these items on any other car that i've owned!*ak | |||
| 06/26/2003 | 1 | ||
| Suspension, drive train, and front ball joints bad - 1989, dodge, durango. *ak | |||
| 07/15/2003 | 1 | ||
| Consumer took vehicle into the dealer and technician stated has to replace lower passenger ball joint, consumer stated there was a technical service bulletin # 020498 on this problem. *ak | |||
| 06/30/2003 | 22000 | 0 | 02/10/2003 |
| I own a 1998 dodge durango with 22,000 miles. all four front end ball joints are in need of replacement. this is an extremely common problem with the dodge durango and dakota models. while the worn ball joints have not caused an accident in my case yet, they will need to be replaced prematurely at a considerable expense to me for what appears to be a design/manufacturing flaw. i reiterate that my worn ball joints have not yet caused me to have an accident, but only because i am observant enough to notice the clicking sound they make and to have them replaced before they do cause a potentially serious accident. i have seen pictures recently of other owners of this make/model vehicle who have had serious accidents due to this mechanical failure. *nlm | |||
| Left front tire fell off of vehicle due to lower ball joint breaking.contacted dealer.*ak | |||
| 10/01/2001 | 1 | 05/01/1998 | |
| Lower ball joint failure, this early is unheard of | |||
| 04/01/1999 | |||
| All four ball joints have failed. lowers replaced at 80000 miles and uppers at 100000. seems excessive. front axle inner bearings complerte failure which damaged front axle itself and needed replaced. from looking at the many other front suspension complaints lodeged, there appears to be a real problem that should be investigated. front suspension is a real safety concern. *ak | |||
| 10/03/2001 | 40000 | ||
| Lower ball joints failed at 40,000 miles of wear; vehicle at an independent repair shop.*ak | |||
| 04/09/2001 | 1 | 01/01/1998 | |
| After service of vehicle, i left the dealer. when i left the parking lot i heard a bang from under the vehicle. i took the vehicle back to the dealer and went for a road test with one of the service employees. he concured that there was a noise but could not tell me exactly what was wrong with the truck. service was booked the following day so i arranged to drop the truck off two days later. i was then told that the lower ball joints were bad on both sides. i was quoted a price approx $200.00 over the area's service centers. the service center told me that the vehicle should not be driven because it was not safe. after researching the suspension i found that there are many others who have had similar problems. i feel that since the dealership has a re-occuring problem with this particular equipment, that a safety recall should be implimented. especially since the dealer indicated that the truck is not safe to drive.*ak | |||
| 1 | |||
| Premature wear of lower ball joints. dealer notified.*ak *slc | |||
| 10/01/1999 | |||
| In march of 2000 i brought the car to the dealer complaining of a loose front end. they told me the upper and lower ball joints were bad and that i should have them replaced. i asked if that was dangerous and they said it was. i wanted a second opinion. i went to tuffy auto service in walled lake mi, they said the dealer was using a scare method to get the work done. they did inform me that the lower ball joints were bad and that it was too early for them to need replacing. they said that durangos have had allot of problems with ball joints and that dodge knows it. i proceded to have them replaced at tuffy for a much lower price than the dealer wanted and with a much better after makret part. the shocks on the car were also replaced at that time, also too early . | |||
| 01/31/2000 | 1 | 01/01/1998 | |
| Lower right ball joint failure @ 55k. much too young to fail at such a low mileage. heard reports this isn't the first time for durango/dakota trucks. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 05/22/2001 | 64000 | 4 | 10/01/1998 |
| Upper and lower ball joints were replaced twice. also control arms, upper arms on booth sides were replaced twice since ownership of the vehicle.*ak replacement of tie rods were also made on vehicle. *la | |||
| 07/08/2003 | 91921 | 0 | |
| Noise began in front wheel area and grew very loud within a short period of time. also experienced steering issues (car shakes and pulls to right). took vehicle in to check it out - had to replacel front ball joints and tension rods ends. we had to pay over $2000.00 to repair this defect, and car still does not steer properly. dealer reported to us that this is a common problem for this vehicle. | |||
| 11/08/2003 | 80000 | 1 | 02/13/2000 |
| I have a 1998 dodge durango with over 100 k miles, but my ball joint and both upper and lower control arms have been replaced due to early failure. this has also caused uneven tread wear on my tires and my alignment is always bad. this has cost me over 700 bucks.*ak | |||
| 08/14/2001 | 38627 | 4 | 07/10/2001 |
| Replaced power steering pump at 38,627 miles.eplaced lower left ball joint at 38,657 miles.eplaced upper control arm and upper ball joint at 41,634 miles.replaced right front axle and lower right ball joint at 45,946 miles.*ak | |||
| 06/17/2003 | 53287 | 4 | 05/15/1998 |
| 1998 dodge durango: i've had to replace the front control arms and ball joints at only 53,000 miles (fall 02 and summer 03). i found out about the problem because of undue tire wear...the tire dealer indicated the tie rods and ball joints were loose and had to be fixed before they could align my tires. upon contacting the dodge dealer, the mechanic indicated this was a common problem and they fixed it (over $1,200). the mechanic indicated this should not happen with such low mileage on the vehicle. | |||
| 04/25/2003 | 1 | ||
| The upper control arms, ball joints, and idler on my 1998 dodge durango with 38,000 miles were severely worn as identified during a routine inspection. i was forced to repair these items so to prevent a failure of the front suspension. i contacted dodge regarding this defect yet they would not cover the repair. this is clearly a defect in the durango and should be covered by the manufacturer.*ak | |||
| 30000 | 2 | ||
| Consumer stated vehicle was taken in for a routine inspection, and the dealer noticed that upper contro arm and lower ball joints needed replacing. *ak | |||
| 1 | |||
| Upper ball joints and upper control arm failed. nlm | |||
| 11/01/1997 | |||
| Accident--toyota corolla grazed front left corner of bumper and hit tire. tire blew, upper and lower control arms were pushed back. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 01/01/2008 | 59298 | 1 | 03/20/2000 |
| Tl*the contact owns a 1998 dodge durango. while driving at an unknown speed, the contact noticed that the steering was looser than normal. he took the vehicle to a local mechanic on february 21, 2008 and both upper and lower ball joints as well as the steering box were replaced. the repair cost $1,001.24. the failure mileage was 59,298 and current mileage was 59,598. updated 05/05/08 *bf the consumer stated on april 10, 2003 had to replace both rear window regulators. updated 05/05/08 *tr | |||
| 03/18/2008 | 86000 | 2 | 07/16/1998 |
| Tires never lasted more than 20k miles since purchasing the car new. front end shimmy and wander on the highway even after twice yearly alignments. to be repaired soon. i can save old parts. *tr | |||
| 08/15/2007 | 0 | ||
| Tl*the contact owns a 1998 dodge durango. the contact stated that the vehicle failed inspection because the passenger side front upper ball joint and the driver side front lower ball joint were loose. there had been no failure to date and there are no recalls at this time. the purchase date was unknown. the current mileage was 58,945. | |||
| 10/23/2006 | 1 | ||
| Both ball joints left and right lower and upper are bad, have not replaced as of yet will soon. truck has only 82k on it. *jb | |||
| 09/05/2003 | 129000 | 1 | 08/23/2003 |
| I bought my 1998 dodge durango from a small used car lot. when i got it home and had it checked out by my mechanic they told me i had to replace the ball joints and that it was unsafe to drive. that was $1000+. after finding out that this was also a problem in the later models but that they were being recalled, i thought it should be brought to someone's attention. *jb | |||
| 09/01/2006 | 47725 | 1 | 03/01/1999 |
| Dt*: the contact stated the steering wheel had a lot of play at various speeds. the dealership determined the upper ball joint needed to be replaced. | |||
| 07/17/2006 | 56793 | 1 | |
| Consumer would like reimbursement for ball joint repairs on a 1998 dodge durango. *kb the consumer was aware of dodge durango ball joint recall and believes that the manufacturer was going expand the scope of the recall to include his vehicle. that did not occur and the consumer was force to pay for upper ball joint replacement. *nm | |||
| 08/02/2006 | 119761 | 2 | 01/02/1998 |
| I have been informed by my dodge dealer that my 1998 dodge durango needs to have the ball joints replaced for the second time. the vehicle currently has 120,000 miles on it. they were replaced the first time at 70,000 miles at my expense. dodge has refused to participate financially on either occasion. since ball joints are an integral part of the steering system i consider this a safety issue. i also think the failure rate on these parts is unacceptable. i do know dodge has issued recalls on later model durango's for this same issue. the vehicle is not used off road and has been meticulously serviced according to the manufacturer's recommendations. please help. *jb | |||
| 07/25/2006 | 60000 | 1 | 02/01/2004 |
| I purchased a 1998 dodge durango from a small car dealership in 2004. it only had 50k miles on it. it now has 75k miles on it. i was told before a trip that my truck had some play. not knowing what that was, i continued to drive it. i am now told that it is going to cost me $1000 to fix it and then i would need to replace the tires only have 5k miles on them. i am looking at a 2k dollar fix! one mechanic told me they were extremely unsafe! i have 3 small children and this is our main vehicle. how many lives are they going to put in danger for the durango owners (1998-1999)? we have the same ball joint problems as the 2000-2003 owners. i have researched the internet and forums and have seen thousands of complaints so why has nothing been done? i do not have $2000 dollars to put into a truck that shouldn't have anything but minor things with the mileage and just normal driving. this is unsafe and is putting many lives in danger. are they going to wait to get medical bills and funeral expenses when an entire family loses their lives from the truck rolling? what happens to the ones who keep driving it, unaware what the play is? they will be the ones possible losing their lives or taking someone else's! i see another class action law suite coming on!!! *jb | |||
| 04/28/2006 | 74000 | 2 | 03/01/2006 |
| After paying $1500 to replace the upper and lower ball joints on our recently purchased durango, i discovered there was a recall on the upper ball joint for durangos. when i inquired with dealer about a possible reimbursement for the parts recalled i was notified that the recall did not apply to our vehicle year, it only applied to 2000-2003 model years. although our 1998 model encountered the same problem as the recalled vehicles, daimler chrysler wasn't willing to reimburse or do anything for us. i found this very disappointing considering this is the fourth dodge we've owned and currently both our vehicles are dodge makes. with the enormous number of documented complaints it seems reasonable to expect the nhtsa to demand daimler chrysler recall the 1998 and 1999 durangos for ball joint problems as well. *jb | |||
| 05/17/2006 | 155000 | 1 | 03/01/2006 |
| Dt*: the contact stated while at the dealership for a tire replacement and alignment the dealership observed the upper and lower ball joints needed to be replaced prior to the tire replacement. there is a nhtsa recall, # 04v596000, regarding the suspension: front: control arm: upper ball joint. the vin was not included in the recall. the dealership replaced the upper and lower ball joints on both sides. since purchase, the abs light and brake light intermittently illuminate. as a result, smoke comes from the wheel well area. the dealership was notified about the problem however, they are unable to duplicate it. | |||
| 04/16/2005 | 2 | 11/15/2001 | |
| After seeing a report about failed ball joints in dodge durangos, we had ours inspected and they all had to be replaced. we had them replaced and 4 months later they had to be replaced again. *jb | |||
| 03/13/2006 | 69100 | 1 | 03/18/1998 |
| Daimler chrysler issued a recall (04v596000) for ball joint and extended warranty to 10 yr / 100000 miles for 2000 - 2003 durangos. my question is why the '98 durangos were not included since my 98 durango had the same failure and the current mileage is only 69,000 | |||
| 10/18/2005 | 45097 | 2 | 11/28/1997 |
| Dt: the contact heard a rattling noise in the front end of vehicle while driving. upon inspection, the certified repairman determined the front upper and lower ball joints had to be replaced. the contact notified the manufacturer and lodged a complaint. the case number was 14394561. repairs were made at the contact's expense.*ak | |||
| 12/03/2005 | 1 | 10/21/2000 | |
| 1998 dodge durango. upper and lower ball joints. i had thought i needed shocks and an alignment and brought the vehicle to my mechanic who told me that the vehicle needed upper and lower ball joints, tie rod end and idler arm. the vehicle has become unsafe to drive. the vehicle was never abused, and 90% of the miles are highway miles. i have read many accounts of the exact same problem and believe further investigation and recall is necessary. *jb | |||
| 11/26/2005 | 81561 | 1 | |
| Ball joint failure on 1998 durango slt w/ 5.9l engine and 81,500 miles. heard clunking sound in front end driving down freeway in dallas, tx. pulled in midas shop and leered that driver's side front ball joint was ready to come completely apart. the midas shop manager advised me to not drive the vehicle like this. both front ball joints and wheel bearings needed to be replaced. cost: $1,400. i do have the old parts. *jb | |||
| 11/05/2005 | 79000 | 1 | 06/20/2003 |
| Upper ball joint failure. ball joints replaced. *nm | |||
| 08/15/2002 | 70000 | 2 | 08/15/2000 |
| Premature wear on upper and lower ball joints on both sides of vehicle. the separation of these components cause the driver to lose control of the steering and could cause the vehicle to roll over causing serious injury or death. in addition to the ball joints, the wheel bearing assemblies fail prematurely which in combination with the ball joint problem greatly increases loss of control of the vehicle. this vehicle also has a problem with the transmission slipping with less than 70,000 miles on it. this causes slow acceleration which could cause an accident resulting in serious injury or death. *nm | |||
| 10/03/2005 | 1 | 08/15/1998 | |
| Took vehicle in for inspection. entire front end failed! tires were getting ready to fall off! tires less than 1 year old worn completely bold because of the front end. was told that the 2000 was recalled for the exact same problem! but my 1998 is not in on recall...and it is the exact same problem!!@!!!!!!!*jb | |||
| 02/01/2005 | 62000 | 3 | |
| Ball joint failure on 1998 dodge durango. these trucks have recalls for 1999 and 2000. my vehicle only had 62,000 when 3 of the 4 ball joints had to be replaced because of water that had leaked into the joints. my reference number for the complaint that i filed with dodge is # 13277677. *jb | |||
| 01/01/1901 | 1 | ||
| 1998 dodge durango upper ball joints needed to be replaced.*mr *jb | |||
| 08/18/2005 | 2 | 09/03/2001 | |
| I saw on an nbc special that consumers who purchase the dodge durango or dakota had the ball joints of their vehicles just fail on them. i took my vehicle to have my ball joints checked ( i have the work order) and sure enough all the ball joints were bad. i had them replaced( that was about 18months ago) and again the joints have deteriorated. my car has less that 80k miles on it. it is has never been driven under extreme conditions. there could possibly be a defect in the design- the ball joints i had installed came with a life-time warranty. they have to be replaced again. my concern that if we did not inspect the suspension, we would never have known this problem even existed. consumers should at least be informed of the risks of their vehicle possibly failing because of the problem with the joints. | |||
| 08/22/2005 | 10000 | 3 | 08/20/2000 |
| 1998 dodge durango ball joints & control arm upper and lower they were first replaced in 2000 then in 2004 and now need to be replaced in 2005 continuously fails safety inspection vin no. 1b4h528y8wf104760 | |||
| 08/09/2005 | 66000 | 4 | 05/15/1998 |
| My dodge durango started making a clunking noise in the front suspension upon turning or going over rough pavement. i took the car into the shop and there was a failure of both the upper ball joints as well as the tie-rod ends, nearly separated. per the garage, unusual for a 7 year old car with 66,000 miles. they need to be replaced before the catastrophic failure occurs. replacement will include both upper and lower ball joints on left and right side and 4 tie rods. old parts are available. total cost of repair $1,100. *jb | |||
| 07/31/2001 | 17819 | 1 | 04/13/1998 |
| Failed inspection due to lower ball joints needed to be replaced for the second time. 35,661 miles to date 17,819 miles on when upper and lower ball joints were replaced the first time. rothrock motors where i purchased it would not give me any satisfaction so i went to brown daub dodge. they replaced them the first time. (07/31/01). this time on 07/28/05 i called rothrock left a message and no one ever called me back so i called brown daub and they set up an appointment to look at them. they could not replace them this time and i was charged $546.41 and told to contact chrysler to recoup my money. i will have to replace the upper ball joints next year for inspection, they barely passed. *nm | |||
| 02/22/2005 | 3 | 09/01/1998 | |
| Dt: contact stated both lower ball joints were replaced twice on vehicle. also, both front tires had to be replaced twice. the service dealer stated the tires needed replacement due to the failure of the ball joints. the first replacement occurred when the vehicle's mileage was at 27,280. the second replacement occurred at 43,908 miles. consumer stated front end was making a squeaking noise and was driving differently. consumer contacted manufacturer, and was sending the service receipts. there was a recall on different model year for this specific component, but consumer's vehicle was not included in the recall campaign due to vin. consumer did not have the complete address for the dealership where the vehicle was purchased.*ak repair receipts attached for ball joints. windshield sprayer sprays one side. connector repalced. front brake pads and rotors machined. *tt | |||
| 02/15/2005 | 1 | 06/15/1998 | |
| Dt: the contact owns a 1998 dodge durango. vehicle has defective front ball joints. the vehicle was very unstable each time the brakes were applied. the mechanic encouraged him to let nhtsa know about this problem. the problem has gotten worse. *ak | |||
| 02/15/2005 | 2 | 09/15/2003 | |
| Dt: contact owned a 1998, dodge, durango. there was recall o4v596000 concerning the upper ball joint. this recall was only for 2000-2003 models. contact also had a problem with lower ball joints. *ak | |||
| 06/24/2005 | 67000 | 1 | 05/01/2002 |
| Dt: contact had to get the upper ball joints replaced with only 67,000 miles. on it. dealer said they were not responsible, and not enough complaints were received on that particular year to warrant a recall. *ak | |||
| 04/13/1999 | 6000 | 4 | 10/25/1997 |
| Dt: owner complained about several vehicle problems. . on all four windows the regulator has had to be replaced more than once. driver's side having to be replaced the most. also, lower ball joints / left upper ball joint, and steering column has been replaced twice in less than one year time. currently the upper right ball joint had to be replaced. these has been ongoing issues with this vehicle since consumer owned it. consumer dealt with dealership and manufacturer, but chrysler refused to help since there was no recall. chrysler was very rude and hung up on the consumer. *ak | |||
| 05/20/2005 | 1 | 03/20/2002 | |
| Dt: the consumer owns a 1998 dodge durango. he states that his upper ball joints are about to break because his wheels are leaning. *tt | |||
| 06/03/2005 | 124900 | 1 | 01/01/1999 |
| Upper ball joint failure / axle seal leaks | |||
| 06/03/2005 | 2 | 10/15/1998 | |
| Perhaps this is not the properly mechanism for my inquiry; if so, i apologize. i am the owner of a 1998 dodge durango, on which i have had to replace the (expensive!) upper ball joints twice! my question to the nhtsa is simply, why were the 1998 and 1999 model years excluded from the ball joint safety notice you issued previously (#04v596000)? my experience tells me that the ball joint design on my 1998 model year durango is also defective -- why is it not covered under the recall? | |||
| 02/15/2003 | 35000 | 1 | 04/15/1998 |
| A premature wearout and near seperation of the front ball joints. upper and lower joints had to be replaced at 35,000 miles. these are the same ball joints involved in 2000-2002 vehicles. i have no clue why model year 1998 was not included. | |||
| 02/02/2005 | 116380 | 2 | 11/01/2004 |
| (1)both front ball joints were making popping noises everytime we drove over a bump or jolt in the road. (2)the both were bad and needed replacing, thankfully before they created an accident. (3)both ball joints were replaced and the vehicle realigned. | |||
| 04/28/2005 | 1 | 07/31/1998 | |
| Upper ball joint on our 1998 durango are bad. this is a very well know issue for the durangos. has already been a recalled, which included 2000 and above durangos. the recall should be extended to cover 1998 and 1999 durangos. this issue can cause wrecks and even deaths. please help keep people safe.*ak | |||
| 10/31/2004 | 2 | ||
| Both front wheel bearings and front axle have been replaced. the upper and lower ball joints are shot and will be replaced. *jb | |||
| 02/01/2005 | 90000 | 2 | |
| 1998-1999 dodge durango owners are you mad !! i am ! why were we left out of the daimler-chrystler ball joint recall ? according to my mechanic it is the same part as used in the 2000-2005. mine are rusted through and were almost broken. *ak when i took my suv to the shop. now it is going to cost me $1000 to fix it. don't we deserve the same rights of consumer protection as the 2000-2005 owners. i called the terry wiseman's deealship of robinson,illinois. at first the service dept. put me on hold for 15 mins. i hung up and called again and gave the receptionist my phone number, info, and ask for them to call me with an estimate. i recieved no call. i called again the next day the receptionist put me through to barry in the service department. he took my info. about 9:00 am called back at 11:00 am to ask if it was a 4x4 that was three days ago still no estimate or phone call. so i got an estimate from my mechanic. please check out these sites and complain about the refusal to repair are 1998-1999 dodge durango ball joints: www.lawyerandsettlements.com/case/daimler2 www.daimlerchrysler.com or email: durangolitigation@millerfaucher.com let them know we want to be reemburse for the cost of repairing daimler-chrysler's mistake !! | |||
| 03/22/2005 | 103600 | 3 | 11/17/2004 |
| I won a 1998 dodge durango 4x4. i recently had to replace the brakes on my durango. i had one of the pads on the passenger side break loose from the shoe. i had to replace the rotors as well. costing me $435. the mechanic doing the work wanted to know if i had replaced the rear brakes recently. i informed him that i had not. the front and rear were replace at the same time maybe a year earlier. he said there was next to no wear on my rear brakes. sincfe having my brakes replaced there is this awful grinding sound in the front of the vehicle. i took it back to the mechaninc and he said all 4 ball joints, upper and lower, needed to be replaced at a cost of $1400. parts and labor. i know dodge recalled the 2000-2003, but this is rediculous. i have not read alot of complaints about the 2000-2003, i've read more about the 98-99. also my brakes have failed to engage twice and they locked up on me once on dry pavement.*ak | |||
| 03/16/2005 | 60000 | 1 | |
| Consumer left front tire locked while driving the vehicle. consumer took vehicle to the dealer , and it was discovered that upper ball joints were defective, and were being repaired.*ak | |||
| 10/17/2003 | 68000 | 1 | 07/21/1998 |
| Upper and lower ball joints had to be replaced due to wear.*ak the consumer believes this vehicle should be included in the recall and request reimbursement. three of the four power window motors have been replaced because they burned out. *nm | |||
| 05/25/2004 | 72 | 4 | 11/10/2002 |
| All 4 ball joints on the vehicle were close to failing at 72,310 miles. plus, an inner tie rod was bad and the right wheel bearing. this caused the steering to be very loose and it became hard to control. *ak | |||
| 08/01/2003 | 1 | ||
| All of the vehicle's ball joints had to be replaced. *nm the consumer stated that there was a problem in the front end of the vehicle. the recall did not include the consumers vehicle. the consumer would like to be reimbursed for the amount she paid for service. the abs and brake light came on . the right inner tie rod assembly was replaced. *tc *jb | |||
| 01/01/1901 | 70000 | 1 | |
| The vehicle's upper and lower ball joints failed. the consumer wants to know why the manufacturer excluded 1998 durangos when it has the same problem as 2000-03 model years. *bf *nm *sc *tc *jb | |||
| 02/22/2005 | 110958 | 1 | 10/07/2002 |
| Knocking in the front of the vehicle causing the truck to become out of alignment. i brought it in to have it checked and they said that i need to have the ball joints to be replaced and that there was a recall on this vehicle for this exact situation. i brought it to alexander dodge in franklin, tn and they said that the defect does not apply to my vehicle because of the year, which i find it hard to believe that the recall only applies to 1999 and after when my vehicle is a 98 and i find it hatrd to believe that the same problem did not occur to a vehicle made the previous year unless they had changed manufacturers in between. *ak | |||
| 08/01/2004 | 2 | ||
| Relating to nhtsa action number : ea03023: i own a 1998 durango with the exact same conditions. i have spent $1000 to fix one side of the front end (hub assembly, ball joints, control arms, tie rod ends - it all had to be replaced) and need to come up with another $1000 to fix everything on the other side. why is the recall only for 2000-2003 model years? the problem is reported for model years 98 and 99 - my search on the nhtsa website was for 1998 model year issues and this issue is listed as a problem for 1998, although most complaints seem to come from my 2000-2003 owners, that's not a reason to not fix the same exact problem that affects my model year.*ak | |||
| 03/01/2003 | 1 | ||
| All four of the vehicle's ball joints had to be replaced. *nm the consumer was told his vehicle was not a part of the recall. *jb the consumer stated that his 1998 durango is no different from his wifes 2000 durango. the consumer stated that the 1998-1999 vehicle should be listed in the recall because they have the same problem. *tc *jb | |||
| 11/29/2004 | 135500 | 1 | |
| Vehicle experienced problems with the upper ball joints. the wheels appeared to be coming off. owner had the vehicle looked at by an independent mechanic shop, and it was diagnosed as defective ball joints. *ak | |||
| 06/24/2003 | 68202 | 1 | 02/27/1998 |
| Events leading up to failure: 1.) noise eminating from the front of the vehicle ? clunking, squeaking; 2.) loose steering associated with clunking; .) wandering at speed. *ak failure and consequences: 1.) prior to complete failure the vehicle was diagnosed by a local dealer as worn lower ball joints, right inner tie rod end, and sway bar bushings 2.) possible consequences of not determining the problem prior to failure ? unsafe operation or life threatening accident due to steering failure correction: 1.) replaced lower both lower ball joints, sway bar bushings, and the right inner tie rod end ($777.78 parts and labor) in light of recent recalls regarding ball joints of 2000-2003 dodge dakotas and durangos, we believe investigation into earlier models is warranted. extremely similar symptoms are evident on the earlier models prior to 2000 leading us to believe the problem existed prior to the 2000 model year. given this vehicle was rarely placed in extreme conditions (off-road maneuvers, etc.), never in an accident, and with the majority of the time spent on paved roads, failure of ball joints and other suspension components in the 50,000 to 60,000 mile range is premature. we request an investigation into including 1998-1999 dodge durangos into the formal ball joint recall as detailed for the 2000-2003 models. | |||
| 01/03/2005 | 1 | ||
| 1998 dodge durango has same problem as 2000-2003 dakotas/durangos, upper and lower ball joints replaced. *bf | |||
| 12/31/2004 | 140000 | 1 | |
| While driving 35 mph front driver's side wheel fell off. dealer stated the upper ball joints failed. driver was able to regain control, and pulled off the road. *ak | |||
| 12/01/2004 | 2 | ||
| I own a 98 durangos has same problem as 2000-2003, ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints problems.consumer wants to know why did the recall exclude the 1998-99? *bf the consumer stated that this will be the second time replacing the ball joints in this vehicle in 80000 miles. *tc | |||
| 01/29/2005 | 64900 | 1 | |
| 1998 dodge durango. ball joints defective. *jb | |||
| 06/20/2004 | 1 | ||
| While driving at any speed vehicle vibrated uncontrollably. driver was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both frontal upper and lower ball joints needed to be replaced. *ak | |||
| 02/01/2004 | 95000 | 1 | 12/23/1997 |
| Both upper ball joints had to be replaced due to wear.*ak upper and lower control arms as well as the inner tie rods were worn and were replaced. *tt | |||
| 01/03/2005 | 1 | ||
| Dodge durango 1998 upper and lower ball joints failure. consumer wants to know why wouldn't a recall be issued on the 98 vehicles but only for the 2000-03 models. *bf the consumer had to have the upper and lower ball joints replaced on her vehicle at a cost of 1500.00. *jb | |||
| 03/01/2000 | 1 | ||
| Request response from nhtsa re a recall for 1998-99 durangos have same problem as 2000-2003. upper ball joints reply to brookfield dist. office. *bf the consumer stated he suffered upper and lower ball joint failure on his vehicle, however his vehicle was not included in the recall. *jb | |||
| 10/20/2004 | 1 | 07/01/2003 | |
| Consumer's vehicle experienced same problem as mentioned in recall 04v596000 concerning ball joint wear. *ak recall campaign *tc | |||
| 11/30/2004 | 53851 | 1 | 07/14/1998 |
| Dodge durango slt 1998 4x4 driving stability degraded. electronic diagnostics at repair shop showed front steering out of spec: value is not within specification. tier wear, handling and safety problems may result. replacement of front ball joints was required. vehicle only has 56,000 miles. *ak | |||
| 12/04/2004 | 1 | ||
| While driving 40 mph, the vehicle jerked and vibrated uncontrollably. the driver was able to maintain control of the vehicle and pulled over. the vehicle was taken to the dealer for inspection. the mechanic informed the driver that both frontal upper and lower ball joints needed to be replaced. please provide further details. *nm | |||
| 07/14/2003 | 65000 | 3 | 10/10/1998 |
| The wheel separated on my 1998 dogde durango due to a ball joint. i had to have 3 ball joints replace because of them being extremely unstable. the accident cause other damage to my vehicle immediately following incident. i wan not hurt and i did not hit anyone but it coasted me thousands to fix all of the damage. | |||
| 01/12/2005 | 120000 | 4 | |
| The consumeris experiencing problems with the ball joints. the consumer is having to replace then every 10,000 mi. also, the tie rod ends also vibrate and the owner had to replace them, as well. provide further details. *jb *tc | |||
| 03/01/2004 | 2 | 07/04/1998 | |
| Worn upper ball joints on my 1998 dodge durango. were replaced by myself because of no recall and now they have a recall for 2000 through 2003. the durango should have been included on this since it wore out at around 60,000 miles. dodge can only say they are sorry but it is not on the recall. *nm | |||
| 01/06/2005 | 1 | 03/04/1999 | |
| 1998 dodge durango. replaces lower ball joints two years ago ($500+). now after 75000 total miles i have to replace the upper ball joint and tie rods. dodge did not extend their recall back far enough. the only go back to year 2000 models.*ak | |||
| 12/28/2004 | 84500 | 1 | |
| Consumer complained about upper ball joints problem. consumer took the vehicle to a repair shop to have the wheels aligned, and fond out that the ball joints were very loose in the socket. *ak | |||
| 01/07/2003 | 1 | ||
| There is a popping noise and shaking from the front of the vehicle when making turns. took vehicle to dealer for check up, and results showed that the upper ball joints needed to be replaced otherwise, the wheels could fall off. dealer will repair at consumer's expense.*ak | |||
| 01/03/2005 | 77000 | 1 | |
| The consumer experienced a ball joint problem. the consumer contacted the manufacturer, and was told that only the 2000 through 2003 vehicles were being recalled. *ak the right passenger right side lower and upper ball joints were extremely loose, more than the left side. *sc *jb | |||
| 01/03/2005 | 126759 | 2 | 06/06/2001 |
| My 1998 odge durango 4x4 sltt was very difficult to keep on the road. it seemed to be driving sideways. i was very alarmed and took it to the goodyear dealership in cedartown, georgia. the goodyear dealership said the balljoints were dangerously worn and must be replaced immmeadiatly. i took it to my personal mechanic and he also said the ball joints and tierod ends had to be replaced bearings were very dangerous and must be replaced because the car was unsafe to drive. he advised me to contact the dodge dealership due to a recall. the dodge dealership said the recall only included 2000-2003 4x4 durangos. i have no choice but to replace the ball joints and tierod ends because it is unsafe to drive. i feel that the dodge chrysler corporation should be responsible for the cost of the parts and service fees as well as labor to fix this dangerous condition on my dodge durango.i would appreciate any help in resolving this matter. this could have been a life threatening condition, and i feel the dodge corporation should be aware of the problem and help to resolve and recall cars of this make and model due to the fact that the 1998 model has similar defects as the 2000-2003 models have which have been already recalled. *ak | |||
| 12/31/2004 | 140000 | 2 | |
| While driving at 35 mph a grinding/popping noise came from the front left end of the vehicle. consumer pulled over to inspect the noise, and noticed the left front tire had came off. the tire was turned outward and hanging. vehicle was towed to the dealership, who indicated that a bearing was needed. also, both upper and lower ball joints were defective, and needed to be replaced. *ak *tt | |||
| 12/31/2004 | 73000 | 3 | 01/21/1998 |
| My 1998 dodge durango vin 1b4hs28yxwf135671, now needs a third ball joint replacement. why was not the 1998 model year recalled for this problem like the 2000-2003 model years? certainly three failures of this componant in 72,000 miles is a safety defect and should be included in a recall. please review 1998 model years for inclusion in the recall.*ak | |||
| 12/30/2004 | 80500 | 1 | 06/01/1998 |
| I am filing this complaint after hearing of all the ball joint failures on durangos and the recall on 2000-2003 model vehicles. my durango is a 1998 model and i am about to replace the ball joints for a second time at 80,000 miles as i am getting the dreaded clunking noise again. i use my durango for normal driving and have never seen this type of failure in a vehicle. i was raised in detroit and know something about cars. i also don't understand why the recent recall does not go back to the original model year as the same parts and failure modes appear to be prevalent in 1998 and 1999 models. i'm hoping something will be done as i cannot afford to be changing ball joints more often than my tires and brakes, not to mention the safety risk.*ak | |||
| 12/15/2001 | 56600 | 1 | 06/01/1998 |
| Ball joint failure. *ak | |||
| 12/29/2003 | 1 | ||
| The consumer heard a clicking noise coming from the front of the vehicle while making a turn. the consumer took the vehicle to the dealer and results showed that the upper ball joints needed to be replaced. *jb | |||
| 11/06/2004 | 141000 | 1 | |
| A recall (04v596000) for the upper ball joints has been issued for dodge durango models 2000 -2003, however the consumer has the 1998 model and is experiencing the same defect. please provide additional information. *jb | |||
| 12/03/2004 | 94635 | 1 | 07/07/2000 |
| Wheel fell off durango, due to defective ball joints. *ak | |||
| 12/22/2004 | 69625 | 2 | 12/10/1999 |
| Noticed suspension noise in front. dealer identified damaged upper ball joints and replaced them both.*ak | |||
| 12/19/2004 | 64000 | 1 | |
| Consumer complained about a steering problem. he took vehicle to dealer for service, and it was determined that the ball joints wore out and loosened. *ak | |||
| 12/21/2004 | 75000 | 1 | 07/14/1998 |
| No injuries yet, but the ball joints went bad 3 years after purchase in 1998. have complained many times and recall has been issued starting for 2000 models, however, mine is 1998. *ak | |||
| 12/07/2004 | 1 | ||
| Consumer complained about a steering problem. she went to get the car inspected, and a steering problem was determined due to the ball joints.*ak | |||
| 07/09/2004 | 1 | 06/11/2002 | |
| When i had my 1998 dodge durango inspected this past summer they informed me that my wheels were about to come off in the front of my truck. they told me that to pass the inspection and for also due to the fact that the wheels would probably fall off within a month, that i have my front upper ball joints replaced. i waited until now to file this complaint because the dodge dealership that a recall was in the process for the ball joints. i was pleased to hear about the recall from dodge, however enraged when i heard that they are only for 2000-04 models, how it makes any sence besides trying to be cost effective is beyond me. the ball joints as i was told by the dodge dealership and by my local mechanic are the exact same in my 98 dodge durango as they are in the 2000 models. *ak | |||
| 11/16/2004 | 3 | 11/01/1999 | |
| While driving approximately 5-10 mph the right front wheel shook. would hear noises every time steering wheel was turned, stopping or even braking. took vehicle to mechanic, who determined that upper ball joints separated. also, the steering knuckle separated, and the suspension moved. mechanic indicated that this was causing the shaking problem. vehicle would need to be lubricated every 2-3 months.*ak after having the vehicle serviced the consumer stated that the left side began having the same problem. *tc | |||
| 06/25/2003 | 46000 | 1 | 07/05/1999 |
| Upper and lower ball joints worn and needed to be replaced. luckily this was found by a mechanic and they were replaced before they failed. however, this was done after the warranty period at considerable cost to myself. *ak | |||
| 12/13/2004 | 1 | ||
| A loud knocking was heard coming from rear. consumer took vehicle to the dealer, and mechanic determined that both front d upper and lower ball joints needed to be replaced due to corrosion. *ak | |||
| 07/01/2004 | 100001 | 1 | |
| Consumer stated vehicle experienced the same problem as mentioned in the recall regarding the ball joints. consumer contacted dodge three to five months ago. however she was told the recall was for the 2000-2003 1/2 models. *ak | |||
| 02/14/2000 | 47943 | 2 | |
| The upper and lower ball joints were replaced twice. there was a recall on the dodge durango. consumer contacted the dealer and manufacturer. consumer stated they will not do anything to help. *ak | |||
| 12/06/2004 | 50000 | 2 | 11/01/1997 |
| Complaint received via e-mail. i have a 1998 dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango that i had to have service for a bad pulley. they told me when i came to get the car that i have 4 bad ball joints'; return true; onmouseout=window.status=''; return true;>ball joints, and that the car is unsafe. i figured they were just trying to make money for another job. i went directly to my neighborhood shop to see what they said and they agreed. dodge knew that this is a problem. also, a cash cow to them at $1500.00. i have driven this vehicle gently and only had high 50000 miles at the time of repair. 1998 durango should be included in this recall.*ak the consumer stated that the oil pump failed and the tranny failed. the intake gasket manifold failed and consumed 1 qt of oil in two days. the vehicle uses excessive anti freez. the crank shaft was replaced as well as connecting rod and bearings. the consumer stated that the vehicle had to many problems and dealer knew of the problems beforehand. four ball joints have been replaced. *tc | |||
| 10/12/2004 | 85400 | 4 | |
| At very low speeds, such as pulling in or out of driveway, can feel and hear popping noises through the floor boards. also, the steering wheel would be very loose; it takes about two inches before steering wheel is actually able to be turned. have taken vehicle to mechanic and was informed that upper and lower ball joints, on all wheels, are worn out and need to be replaced. *ak | |||
| 10/14/2004 | 98743 | 1 | 09/25/2004 |
| 1998 dodge durango with left turn steering problems. shop greased the cv joints but now is telling me because of bad design that is the same as what is happening with 2000-2003 i have to spend $1,150 on new upper and lower ball joints. *jb | |||
| 05/25/2004 | 48000 | 1 | 03/31/1998 |
| I own an 1998 durango that required all the ball joints to be replaced at relatively low mileage. the mechanic felt they were ready to collapse. according to chrysler the ball joints are the same design as those currently being recalled on later models. why aren't 98 and 99 model year durangos being recalled? *jb | |||
| 06/01/2004 | 68000 | 1 | 05/10/1998 |
| Dodge dealer reported that ball joints on 1998 dodge durango have excessive wear and require replacement. the quote to replace exceeded $2000 and i was told at the time that the recall was pending. i am the original owner, vehicle mileage is 76,898. vin is 1b4hs28z8wf180844. i see that the recall is for 2000 through 2003 and that warranty on 2000 thru 2003 models was extended to 100,000 miles for ball joints. is there any recourse? isn't this the same suspension design as the 2000 model? i also replaced the rear axle in 2003 following a total failure resulting in rear locking up and shearing the u-joint and dropping the drive shaft while driving. replacement cost exceeded $3000 and i was told at the time that this is a known problem with durango's as well. *jb | |||
| 04/01/2003 | 70000 | 1 | 12/20/2001 |
| For about 1 1/2 years i have noticed a popping sound coming form my front end when i am going slow or turning. i have had it checked out and have been told that it is my upper ball joints. i looked and i could see that the rubber bushing has worn out around the ball joint. the condition seems to be getting worse, with my front end vibrating and the popping and cracking sound increasing. i know about the recall for years 2000+ dodge durango's, and now i think that mine should be included also.*ak | |||
| 12/03/2004 | 3 | 08/22/1999 | |
| I bought a new set of tires at a local tire store, and was informed by the front end alighnment mechanic that i had (3) ball joints that were bad. the upper right side was at the point of seperation at any time. he suggested i take it to the dodge dealership, which i did and they said that all (4) balljoints were bad. i asked if it was a recall, they said it was under investigation the cost to repair was to be $ 825.00, and to hold the bill for possible reimburment. i could not afford for them to do the repairs, i went back to the tire store and had the repairs made by them. see now that the 1998 up durangos are in question, mine is a 1998 year model. i expect to be repaid the $$$ spent for these repairs.*ak thank you, larry isley | |||
| 11/23/2004 | 110000 | 3 | 10/05/2001 |
| The nhtsa recently advised daimlerchrysler to issue a recall on 2000-2003 dodge durangos and dakotas concerning the ball joint(s) separating, resulting in the wheel falling off. please consider expanding this suggested recall to include earlier models. i own a 1998 durango that had the exact same problem, although i caught it before something horrible happened. to say that the ball joints were bad would be the understatement of the year - i have worked on vehicles for years, pickup trucks in particular. i have never seen anything like this - the ball joint fell out of the housing.*ak | |||
| 12/10/2004 | 4 | ||
| Consumer heard a knocking noise coming from the front. consumer took vehicle to the dealer for inspection, and mechanic determined that both driver's side and passenger's side upper ball joints needed to be replaced. consumer informed the dealer that this problem occurred more than once, and had not been resolved. *ak | |||
| 12/04/2004 | 50000 | 2 | |
| Intermittently vehicle made a clanking noise while driving under normal conditions . vehicle was taken to a dealership for inspection, who indicated that the upper ball joints were bad and needed to be replaced, and they were replaced. three months later, the outer and inner tie rod ends needed to be replaced. *ak | |||
| 12/01/2004 | 3 | ||
| Upper ball joints were making grinding noise when the vehicle turned at low speeds causing the tires to shake. dealer repaired vehicle twice, but consumer will wait for repairs for the third time.*ak | |||
| 04/13/2004 | 54000 | 2 | |
| Vehicle was making noise from the front and performing inadequately was taken to the mechanic, who determined that ball joints were defective.*ak | |||
| 02/05/2004 | 73366 | 3 | 06/17/2003 |
| 1) abs and brake lights came on, whining noise from front end 2) dealer determined ball joints in front and wheel bearings in serious shaped, laughed at how i was just driving on the highway since the likelihood of the wheels falling off was so high.*ak 3. dealer installed 2 hub brakes, bearings in front ($1025.30 cost) and overhauled rear differential, bearings worn and excessive movement in pinion ($924.48). * now i hear nhtsa has discovered this on 00-03 durangos (mine is a 98) and wants chrysler to recall them. i paid all this money to correct a problem even the federal government says is chrysler's fault. they should give me at least a credit for future repairs. | |||
| 04/15/2001 | 84000 | 1 | 10/20/2000 |
| With regard to the potential recall of durangos and dakotas in model years 2000-2003, i would urge you to consider starting the recall in the 1998 model year. i have had to replace my ball joints, and i've read about numerous others that have had to dothe same on the doc (durango owners club) forum (www.durangoclub.com). fyi - the date of incident is the estimated date of replacement of the ball joints.*ak | |||
| 04/01/2004 | 3 | 02/13/2004 | |
| I purchase my 1998 dodge durango in february of 2004. after two months problems with brakes and upper and lower ball joints began (both front tires) with the driver side being the worst. i heard clicking when i would turn the steering wheel to the left and thought it could be the cv joint. i too k the vehicle to brauning automotive and they found the problem and gave an estimate of $1500.00 in repair costs. i purchased the parts myself and my father replaced both the upper and lower ball joints the following day. ( i am doubtful he still has the old parts - but i will ask) this was back in april 2004 and i am hearing the clicking yet again. when my father worked on my car he told me there was a bolt that was partial screwed in and the theads had actually been stripped off. he had to change the bolt as well. the clicking sound is almost sounds like two pieces of metal are slamming together. this does not happen when i am driving staight . i only hear it when i turn. i have 3 children and don't have the money to repair this problem. i heard on the radio a little bit about this. i don;t know if this is an actual recall or if it may become a recall. i don't want to have an accident like the others before something is done about this.*ak | |||
| 12/07/2004 | 56000 | 2 | 08/10/1998 |
| Pe 03 032/front suspension/upper ball joint failure: while the vehicle's front wheels was being aligned mechanic informed the consumer that both the upper and lower ball joints on both side needed to be replaced due to excessive lack of lubrication and no grease fixing. dealer and the manufacturer were notified.*ak | |||
| 11/27/2004 | 97000 | 1 | 02/10/1998 |
| The ball joints on my 1998 durango have needed repair for quite a while. i have 97000 miles on it, but the problem occurred around 60000 miles. *ak | |||
| 11/23/2004 | 81500 | 1 | 07/01/1998 |
| Front end steering noises, no failure, dealer diagnosed upper ball joints extremely worn, lower joints loose. needs full replacement of all ball joints.*ak | |||
| 10/20/2001 | 69000 | 3 | 03/01/1998 |
| While driving 55 mph vehicle jerked and vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both frontal upper and lower ball joints needed to be replaced, and replaced it. however, the problem recurred, and the upper and lower ball joints were replaced again. *ak *nm | |||
| 10/25/2004 | 1 | 10/13/2004 | |
| Tires showing excessive wear on front of vehicle. tires replaced and told to have alignment by tire dealer. i took vehicle to independent repair shop and was told all four ball joints were wore out. (uppers and lowers) it is being repaired at this time, and having shop save them for me.*ak | |||
| 10/21/2004 | 122000 | 1 | |
| I had been hearing a loud noise when driving my 1998 dodge durango. when i took it in for service to change the oil & rotate the tires, which i do every 3000 miles, i asked the technicians at quinn motors, rt. 17, gloucester, va to check out the noise. they called & said that the front ball joints, tie rods etc would have to be replaced. the service manager, ken, told me that this was a saftey issure and severe injury could result if i kept driving the car & the problem was not fixed. i am now paying $1630.00 for repairs of defective ball joints (& related components) on a 1998 vehicle with 122,000 miles on it. i understand that there have been other complaints from other durango owners who have had wheels come off and related ball joint problems. there was also a service bulletin #020498 issued by daimlerchrysler corp. on may 29, 1998 refering to suspension:front:control arm:lower ball joint, with a nhtsa item #601680. if there is a recall on this defective ball joint issue since the dealer told me injury could occur & that this was a safety issue, then i would like to be notified. *ak | |||
| 07/01/2003 | 70000 | 1 | |
| The truck failed state inspection because the upper and lower ball joints were bad and needed to be replaced. the truck vibrateed severely when slowing down. *jb | |||
| 09/10/2004 | 72000 | 1 | |
| Vehicle was taken to an after market repair shop and was told that the upper and lower ball joints were defective. because of the defect a wheel alignment was improbable. *ak | |||
| 09/09/2004 | 107800 | 1 | 10/25/2003 |
| Consumer noticed that the vehicle was swaying back and forth. consumer drove it to dealer for inspection, and mechanic determined that the upper and lower ball joints needed to be replaced due to corrosion. *ak the ball joints caused the tire to wear rapidly. *jb | |||
| 09/01/2004 | 32096 | 1 | 01/03/1998 |
| Faulty craftmanship. ball joints worn at 30296 miles, 1998 dodge durango..*ak | |||
| 08/01/2003 | 1 | ||
| While driving there is a lot of play in the steering. took vehicle to dealer for a regular check up, and was told the ball joints were defective. problem had not been resolved. *ak | |||
| 05/20/2004 | 87000 | 1 | |
| During routine inspection dealership informed the consumer that front/rear ball joints were loose. the problem was not resolved. *ak | |||
| 08/18/2004 | 34968 | 1 | 12/04/1997 |
| Vehicle was taken for a routine general maintenance, and the mechanic noticed that left upper ball joints wore out prematurely. *ak *jb | |||
| 07/20/2004 | 101000 | 1 | |
| During routine inspection dealership informed the consumer that front ball joints were loose. the problem was not resolved. *ak | |||
| 08/06/2004 | 77150 | 1 | |
| Upper and lower ball joints wear out prematurely. *ak | |||
| 07/22/2004 | 62000 | 2 | |
| Tie rod ends and driver side balljoint remature wearing of front tires due to failure of tierod ends both sides and the upper ball joint is going out last tire almost blew out due to the type of wear. the tire only had 15,000 miles on it the inner portion was down to the steelbelt the only way i saw it was because i was under the truck replaceing the tierods turns out the upper ball joint is bad also.i think five sets of tires due to poor manufactureing of a suspention is quite over kill. speaking of the last one may have killed me if i didnt happen to be under the truck. replaced the tie rod ends because i was told that was the reason for the tire wear. it turns out thats not the only reason.yes the old parts are available for your inspection.*ak | |||
| 07/10/2004 | 62252 | 1 | 06/30/2003 |
| Driving car approximatley 15 mph down residential road car pulled hard to the right ran off road and hit a street sign then a telephone pole car was totaled and the adjuster stated that the upper ball joint in the steering mechanism failed. *jb | |||
| 07/20/2004 | 1 | ||
| I have been advised by my goodyear mechanic that my 1998 dodge durango is not safe to drive because all upper and lower ball joints are wore out and need to be replaced. the vehicle has 82000 miles on it. the repair is going to cost over $400.00.i have receipts that show regular maintenance is preformed on the vehicle. i think someone is not doing there job, because it seems that there are a lot of complaints about this problem. as well as major media coverage. on your complaint form you ask how many deaths. well i'm glad i didn't have any to list .how many people have to die before you people decide to react to this complaint. i have also had to replace the front a/c evaporator core at a cost of $750.00. no deaths to report in this case either (sorry).this is the first dodge i have ever owned. it may be my last. i am replacing to 4 ball joints as we speak... because i am concerned with my family's safety. even if you are not. thanks for letting me vent... tom bottoms *la | |||
| 07/14/2004 | 1 | ||
| While driving a loud noise was heard coming from the rear. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both front upper and lower ball joints needed to be replaced. *ak | |||
| 01/16/2004 | 1 | ||
| I have a concern about the ball joints on my 1998 dodge durango. i had my vehicle's brakes serviced on or about january 2004 at sears automotive in eastpoint mall. i was made aware that my ball joints were bad on my front end, therefore i was not able to get a front end alignment. later that day, my wife informed me about a cbs news report speaking about the defectsa in the ball joints of dodge durangos and the dodge pickups and how chrysler was not up to the challenge to either extend a recall or either offer for owners of these vehicles to voluntarily bring the vehicles to the dealership for a free inspection of the possible defect. i want to make sure that i do not have to pay up to $1500.00 for a defect that chrysler should be responsible for correcting before anyone gets seriously injured or worse! | |||
| 04/14/2003 | 2 | ||
| 1998 dodge durango with bad upper and lower ball joints due to the bad ball joints the tierod is now warped.*ak | |||
| 06/30/2004 | 42000 | 8 | 11/26/2003 |
| My 1998 dodge durango 4x4 is in need of replacement of the following front end parts: driver's side upper and lower ball joints, and outer tie rod, passenger side upper and lower balljoints, and inner tie rod. the suv is very difficult to handle because of this and i feel extremely dangerous putting my life in jeopardy on several occasions on highways.*ak | |||
| 06/30/2004 | 80000 | 1 | 03/05/2001 |
| Extreme squeaky noises coming from the front end of the truck. mechanic said that upper and lower ball joints wore out and this was a very common problem with these suvs. he said that it was likely that there will be a recall on this soon as well.*ak | |||
| 06/25/2004 | 1 | ||
| While driving vehicle was swaying from side to side. consumer had difficulty handling vehicle on the road. vehicle was serviced, and technician determined that the lower and upper ball joints were worn out and needed to be replaced. *ak | |||
| 06/23/2004 | 1 | ||
| Thank god, we have no incident to report.however,if we did not decide to bring our dodge durango in to get the ball joints checked out we may have had a horrible incident!!!*ak the repairman said the ball joints were so loose that they could move them around when pulling on the tires. we have three children that ride in this vehicle daily,the tires could have fallen off at any time!!!!!!! this is unacceptable and dodge must be held accountable for their faulty defects. | |||
| 06/22/2004 | 74000 | 1 | |
| Consumer took the vehicle to the dealership for inspection, and mechanic determined that both upper ball joints failed. consumer will have the mechanic replace the upper ball joints. *ak | |||
| 06/12/2004 | 1 | ||
| While driving at any speed, the vehicle vibrates uncontrollably. the driver was able to maintain control of the vehicle and drove it to the dealer for inspection. the mechanic informed the driver that the upper ball joint needed to be replaced. *la the upper ball joint repair has not rid the vehicle of the front end shake. neither the dealer nor an independent shop have been able to identify the cause of the shaking. *nm | |||
| 04/20/2004 | 1 | 11/24/2001 | |
| The consumer had taken the vehicle to the dealership for inspection and the mechanic determined that both upper ball joints were wearing prematurely. the consumer will have the mechanic replace the upper ball joints. *ak (all of the ball joints needed to be replaced) *sc *jb | |||
| 02/15/2003 | 48000 | 1 | 06/01/1998 |
| When driving at any speed, the consumer heard a knocking noise coming from the front of the vehicle. the consumer took the vehicle to the dealership for inspection and the mechanic determined that the left upper ball joints failed. the consumer will have the mechanic replace the upper ball joints. *ak the upper and lower ball joints were undersized at the time of make. this caused the tie rods to fail due to the undue pressure. *sc *jb | |||
| 04/15/1999 | 1 | ||
| 1. seatbelts, housing repeatedly fell down. never replaced, service only pulled it back up and the problem continues 2. all four window regulators replaced prior to recall. now i have one window that will go down. the rest are stuck in the up posiiton. of course, my warranty is up. 3. rear differential went out at 63,000. 3,000 past warranty. 4. all four ball joints are bad. serviceman says unsafe to drive until replaced. still waiting on a recall. 5. passenger front seat cover came apart at seams. service said not covered by warranty. 6. hood latch does not release hood. my vehicle is now parked and not being driven at 80,000. i do not have and will never have another chrysler product in my drive. i bought this vehicle new and took very good care of it. it seems to be falling apart around me. seems i have heard stories about the ball joints, wheels coming off, etc. no one killed yet, but no recall yet either i see. *la | |||
| 05/24/2004 | 1 | 09/10/2000 | |
| Ball joints wore out on front steering mechanism. top and bottom ball joints and tie rods had to be replaced in order to pass state inspection. over $1,000 for repairs. told this is probably a manufacturing defect. dealer informed me that they go out a lot and that a recall could be in the process and to check with dot because they decide on recalls. | |||
| 05/21/2004 | 3 | 01/10/1998 | |
| I purchased my durango in 1998, i have had it in to the dealer because of steering column noise, was told nothing was wrong with it. my front right brake squeals and i get grease on my wheels, had replaced, still makes the noise. my fuel strap was replaced in a previous recall. now i am going to have to have the ball joints redone, they are separating. was told vehicle is unsafe to drive, wheel will fall off. i would like to know why there has been no recalls on this problem. we also have a friend that has a 2000 that needs to replace his because of the same situation. will there be a recall? *ak | |||
| 05/20/2004 | 72995 | 1 | |
| Vehicle acquired in july of 2004. all component system failures listed have occurred since that timeframe. engine overheated due to two (2) freeze plugs that failed between the rear of the engine and the transmission housing. reverse lights no longer function and cause is still under investigation. front transaxle assemblies were replaced as were the lower ball joints. vehicle is currently at a repair facility requiring upper ball joint and tie-rod end replacement.*ak | |||
| 120000 | 2 | ||
| Pe 03-032, front suspension/upper ball joints: consumer took vehicle to dealer for a new light switch and found that the upper and lower ball joints were worn out. also, the inner tie rods needed to be replaced the dealer refused to replace the ball joints free of charge.*ak | |||
| 04/24/2004 | 76000 | 1 | 04/08/2004 |
| The upper and lower ball joints are worn and loose on my 1998 dodge durango. when i discovered this defect i went to 15 used car lots that also had dodge durangos in their inventory and every one either had the same condition or the ball joints were already replaced.*ak | |||
| 04/08/2004 | 63000 | 1 | 03/20/1998 |
| On april 8, 2004, we took our vehicle to the service station for a routine oil change and annual safety inspection. at this time our vechicle had approximately 63,000 miles on it. during the safety inspection, it was noted that all 4 front ball joints were bad. our mechanic believed this to be premature wear for these parts. as we were leaving on vacation the next day, we took it to the chrysler dealer and paid close to $1,000 to have this defect repaired to protect the safety of our family. upon further research, we see that there have been other complaints and an investigation into this defect.*ak | |||
| 07/08/2002 | 35165 | 1 | |
| The consumer had to replace both left and right ball joints and tie rods due to premature wear. *ph a faulty intake gasket caused an oil leak. the consumer notified the manufacturer and requested reimbursement. the consumer was denied reimbursement. *nm *sc *jb | |||
| 11/05/2003 | 100000 | 1 | |
| While driving vehicle pulls to the right, and there's a grinding noise in the front end when turning. dealership inspected the vehicle and noticed that the upper right ball joint was loose.*ak | |||
| 05/03/2004 | 66000 | 1 | |
| Both upper and lower ball joints must be replaced at 66,000 miles which seems very early for a component of this type. the durange has been careflully maintained.*ak | |||
| 04/30/2004 | 56400 | 1 | 06/10/2003 |
| I was bringing my 4 year old daughter to preschool this morning when i hear a thumping noise so i pulled over and noticed my tires were fine. so after i dropped her off at school i decided to take it to the dealership where i bought the car after seeing the program about bad ball joints in durangos. well after the mechanics inspected my car they told me that if i had hit another bump or pot hole in the road my tires would have snapped off. that is how bad they were. i had no warning except for this morning. so i called diamel chrysler to get them to cover the cost and they said in good faith they would fix the ball joints at no cost but would not cover any other damage done by the ball joints going. i could've gotten killed today with my daughter or i could've killed someone else. there should be an immediate recall on the ball joints before someone gets killed. by the ball joints being bad my tires which were new are shot, my hub on both sides needs to be replaced, both shocks and the bearings on both sides. i have to pay over $1,200.00 in damages because of a ball joint. *la | |||
| 03/10/2004 | 108000 | 2 | 07/01/1998 |
| Upper ball joints wore out prematurely. *ak the problem recurred but have not failed yet. *sc *jb | |||
| 04/23/2004 | 1 | ||
| While driving at high speeds vehicle shook, causing the driver to slow down. consumer contacted dealership, and mechanic determined that the upper ball joints wore out prematurely. *ak | |||
| 04/23/2004 | 13000 | 4 | |
| Rotors and pads were replaced every 13.000 miles. the last time vehicle was repaired the rotors/pads were replaced. consumer stated brakes were replaced four times. also, upper ball joints were replaced at 50.000 miles. *ak | |||
| 04/19/2004 | 1 | 08/31/1998 | |
| I am the original owner of a 1998 dodge durango with 69000 miles. my passenger side front wheel is making a clicking sound anytime that i turn the vehicle. i have discussed this with a local mechanic. he in formed that he has had this complaint before and has determined it to be the upper ball joints. i have called plaza dodge in holiday florida in which they informed me that there is no recall on this issue. i will be getting this looked into further to have it repaired by my mechanic. i have read many reports since being informed of this problem and i am concerned for all owners of this vehicle and the dakota. this problem could become life threatening if not corrected. *ak | |||
| 06/01/2004 | 1 | ||
| Vehicle was taken to the dealer for a routine check up and the mechanic determined that both frontal wheels came off and that the upper and lower ball joints needed to be replaced. *ak *sc *jb | |||
| 04/06/2004 | 90000 | 2 | 05/01/2000 |
| While driving at any speed a squeaking sound was coming from the front end. dealer checked the vehicle, and found that the upper ball joints were severely worn out. *ak the cruise control never worked. (intermittent problem) *sc | |||
| 04/12/2004 | 1 | ||
| Consumer stated that vehicle was driving as if it needed an alignment. but when she took vehicle to dealer, and mechanic determined that suspension system malfunctioned. also, ball joints cracked in half. consumer was told that if she hit a hard bump front tires would have fallen off. consumer never received recall or any warning. *ak | |||
| 04/08/2004 | 72000 | 1 | 04/15/1998 |
| I had my 1998 dodge durango checked by my mechanic after a friend had told me of the new story regarding ball joint failure. indeed the mechanic said both ball joints were in terrible condition and required replacement. the mechanic stated that it was very unusual to have to replace this part at such a low mileage, 72,000 miles, but that it is very dangerous to be driving the vehicle in the condition the parts are in. i feel this should be a recall item as there appears to be numerous incidences of this part failing prematurely. *ak | |||
| 02/15/1999 | 20000 | 1 | 12/15/1997 |
| 1998 durango premature ball joint failure. my durango required ball joint replacement 13 months after the original purchase of this new vehicle, and for over the last year i have noticed that the problem has returned. i'd like to get the problem fixed, but i'd like to see if you are going to recall them. they really need to be recalled.*ak | |||
| 04/06/2004 | 113000 | 1 | 06/05/1999 |
| I have a 1998 dodge durango and was told that i needed new ball joints on the front of the truck. i had heard there is an investigation going on due to so many complaints on the ball joints in the 1998 to 2003 durangos. if i had not taken it in for a routine oil change this would not have been caught and there would have been an accident. the reason it was caught was the service consultant at dodge asked if i had checked the front end alignment lately. i said no and told him to check it. he called back with the ball joint problem that will now cost me $1800.00. it is very strange that they asked to check my front end alignment with an investigation going on. *la | |||
| 01/17/2003 | 69572 | 1 | 11/01/1997 |
| The dealer replaced upper and lower ball joints on both sides if my 1998 dodge durango in jan 2003. vehicle had 69572 miles. cost to repair was $2540.64. this complaint is in reference to nhtsa defect investigation of dodge durango front end problems and ball joint separation nhtsa action number: pe03032 *jb | |||
| 03/30/2004 | 85242 | 1 | 09/27/1999 |
| I had heard about a program aired on t.v. regarding the upper ball joints going bad prematurely on the dodge durango. i took my vehicle to my regular mechanic to have it checked. i was told that both the upper and lower ball joints were bad. i made an appointment and had them replaced at a dodge dealer. i was told that since there was not an official recall, i would have to pay for it. my life and that of my family were at jeopardy and i believe i should be fully reimbursed for the costs associated with repairing the vehicle.*ak | |||
| 04/01/2004 | 73000 | 1 | |
| The dealership noticed that the upper and lower ball joints were worn out, and needed to be replaced while performing a 3000 miles warranty service. *ak the factory back ordered the parts. *sc *jb | |||
| 08/10/2002 | 70000 | 1 | 05/01/1998 |
| 1998 dodge durango upper and lower ball joints failed, requiring replacement. vehicle was out of warranty by approximately 10,000 miles. repairs performed at local non-dealer shop. *ak | |||
| 03/31/2004 | 74268 | 1 | 12/15/1997 |
| Had to replace both upper and lower ball joints in my 1998 dodge durango at my expense, even though dodge knew there was a problem.*ak | |||
| 03/01/2004 | 80500 | 1 | 05/25/2001 |
| I own a 98 dodge durango slt 4x4. within 1000 miles after i purchased the vehicle at 57,648 miles, a minor popping noise developed in the front of the vehicle, approximately in the area of the front left wheel. the noise recently got so bad that we took it to the dodge dealership to have it diagnosed and fixed (at 80,000 miles). upper and lower balls joints were blamed. chrysler volunteered to cover the cost of fixing the lower ball joints, but would not cover the upper ball joints. due to financial constraints and the refusal of our private warranty company to cover the cost of fixing the upper ball joints, we did not have the upper ball joints replaced. the popping noise is much louder now and my wife and i are very concerned about carrying our family in this vehicle. i have never had a vehicle have ball joints ware out so quickly, even after 100,000 miles.*ak | |||
| 03/30/2004 | 98700 | 2 | 12/12/1997 |
| I have a 1998 dodge durango with 98,000 miles on it and will now have to have the ball joints replaced for the second time. the first time was when the truck had about 45,000 miles on it (august 2000). then i had to have the bushings on the steering bracket replaced in april 2002. then the squeaking and popping noises returned in january 2004 and have gotten worse. i finally took it to a dealer here in raleigh, nc and they said the ball joints are bad again. the dealer said that someone actually pierced the boots and tried to lube the ball joints. it is my understanding that these dodge ball joints are the non-greasable kind. what is being done to get dodge to acknowledge this obvious faulty part and begin a recall of it. i'm out over $1,500 because of these faulty ball joints. i would appreciate any information that you have on this issue.*ak | |||
| 12/17/2003 | 95000 | 1 | 01/28/1998 |
| Upper and lower ball joint wore out to soon. *ak | |||
| 03/26/2004 | 39414 | 2 | 08/01/1998 |
| Replaced upper ball joints again,first was on 7/7/03 39,414 miles on my 1998 dodge durango,now again 3/25/04 45,452 miles 1st time was under warranty ,now out of warranty it cost me 853.23 will i have to have them replaced again @6k miles, we were never told there may be a defect and to be cautious. *ak the consumer doesn't understand why his vehicle is being omitted from the ball joint recall. *nm | |||
| 03/01/2001 | 35000 | 0 | 11/11/1998 |
| 1998 dodge durango, have had to have the ball joints replaced twice now. | |||
| 03/23/2004 | 58000 | 1 | 07/05/1998 |
| Both ball joints of the durago have been deemed unsafe after 60,000 miles. *ak | |||
| 01/07/2004 | 34815 | 1 | 01/01/1999 |
| State inspector noticed that upper and lower ball joints loose rusted, and needed to be replaced. this occurred during a state inspection. *ak the vehvile went throught pennsylvania state inspection. all four ball joints failed inspection. *nm | |||
| 04/06/2003 | 80000 | 1 | 01/16/1998 |
| While vehicle being inspected upper ball joints fell off. no injuries reported. *ak brakes were pulsating when vehicle trying to stop. it was found that rotors were out of round. dealer replaced rotors. vehicle doesn't start occasionally after being driven for a short time. no faults on test found; therefore, dealer couldn't duplicate problem. in addition, molding on windows, doors, and bumper. *la | |||
| 03/17/2004 | 59000 | 1 | 02/01/2004 |
| 1998 durango with less then 60000 both upper and lower ball joints needed to be replaced. the vehicle has been well cared for never off road and not used to tow anything heavy. *ak | |||
| 03/18/2004 | 1 | ||
| Consumer took vehicle to dealer for an alignment, and was told that an alignment could not be done because vehicle needed upper and lower ball joints. consumer stated that tie rod in upper left arm was replaced. consumer had not yet had a problem with vehicle, but was told that the 1999 model was being recalled for ball joints. *ak | |||
| 03/08/2004 | 60000 | 2 | 03/15/1998 |
| I heard about the problems with the dodge durangos upper ball joints, so i had the dealer inspect them on my 1998 that has 60,000 miles on it. they reported excessive wear to the ball joints. therefore, i had no choice but to replace them for about $500.00 out of my pocket. im glad that i was not one of the many that i heard about who have lost a whole wheel assembly while driving.*ak | |||
| 03/17/2004 | 4 | ||
| We noticed problems with uneven front tire wear on our 1998 dodge durango. local repair shop determined that upper ball joints are shot and need replaced. received quote of $800 to replace upper and lower ball joints. ball joint problem caused tires to wear out prematurely and uneven, steel belts almost showing on inside of one tire. | |||
| 01/11/2002 | 62163 | 1 | 02/05/1998 |
| The upper ball joints wore out prematurely. *nm | |||
| 02/03/2004 | 70000 | 1 | 09/12/1998 |
| During a vehicle inspection dealer determined that the upper ball joints wore out and must be replaced. there was no indication of a problem before the inspection. *ak the dealer also stated the tie rods needed to be replaced. *jb | |||
| 3 | |||
| While driving 50 mph a loud knocking noise was heard coming from the front left tire. then, vehicle stalled. vehicle was taken to the dealer for inspection, and mechanic determined that left front upper ball joint. failed. *ak | |||
| 01/27/2004 | 72000 | 1 | 11/17/2002 |
| I bought a 1998 dodge durango in november of 2002. the vehicle had 59939 miles on it. i have maintained the car as one should. on 9/2/03 i took the auto into aamco transmissions as the car was not shifting down into 1st gear. it cost me $500.00 to fix this transmission problem. at the same time they told me my transfer case was going out and needs to be rebuilt. the estimate-$1350. in nov of 2003, i took the car in to get a lube job. the mechanic told me that my lower ball joints were not accepting grease & the upper boots were rotted. that eventually i would need new ball joints but i still had time. in dec 2003, i started having problems with the electrical system. the front passenger window would not roll down. then if my steering wheel was turned as i put the car in park, it would not start, or it would die as i was backing out. in january i heard metal in my front tires as i was braking. a new brake job cost me $350.00. the end of january, while driving this vehicle with 72,000 miles, my front right tire fell off. reason: upper ball joint broke off. every mechanic has stated that this is a defect, as they have never seen ball joints do this at this low mileage. i then saw nhtsa interviewed on the news for the very same reason. dodge durangos and their ball joints with tires falling off. my car landed in a ditch. i was lucky i was only travelling at 35 mph. it could have been fatal, and who ever manufactures these ball joints better stand up to the plate and take responsibility. this auto has been nothing but a mechanical problem since i bought it. and costly at that! *jb | |||
| 03/15/2004 | 1 | ||
| Premature wear on passenger side front upper and lower ball joints.*ak | |||
| 07/15/2003 | 37000 | 2 | 07/06/1999 |
| In june, 2003 i took my durango into the shop for some routine servicing. the mechanic inspected the front of the vehicle and noticed considerable wear to the upper and lower ball joints on the front end. he recommended immediate replacement of these parts. thankfully, i had these parts replaced in july before a serious accident occurred. however, these repairs were done outside of the warranty period and at considerable cost to myself. i don't use this vehicle very often, so at the time of the repair it only had 37,000 miles on it but i had owned it for 4 years. i believe diamler/chrysler is producing defective parts on these vehicles and it should be their responsibility to pay for the replacement of these parts. *ak | |||
| 03/15/2004 | 1 | ||
| While driving 55 mph, a knocking noise was heard coming from driver side wheel. driver was able to drive the vehicle to the dealer for inspection, and mechanic replaced both upper and lower ball joints due to worn out parts. *ak | |||
| 01/01/2004 | 80000 | 4 | 07/04/1998 |
| Ball joints worn out prematurely.*ak | |||
| 01/07/2004 | 75000 | 1 | |
| Lower and upper ball joints failed. consumer was concerned that the front end will collapse while driving. *ak | |||
| 03/08/2004 | 94000 | 2 | 09/20/2001 |
| Upon replacement of the tires dealership was unable to perform a front end alignment. upper and lower ball joints and the inner tie rod were defective and needed to be replaced. *ak *nm | |||
| 1 | |||
| While driving over bumpy road consumer heard a noise. after vehicle was serviced consumer was informed that the ball joints needed replacement. *ak | |||
| 05/27/1996 | 256 | 1 | 04/27/1998 |
| Since i purchased my durango in 1998 from the dealer i have had it in for numerous repairs and complained at least three times about a noise i heard near the rf wheel. they have told me it was a steering adjustment etc. i have paid for numerous repairs and still the noise is there. it is the ball joint,i have 80,000 miles on my vehicle and the noise was present since 256 mi. i have all my dealer service records and i will be happy to provide them which document my noise complaints and mileage. i was just advised by a mechanic it was the ball joint and about your investigation. no vehicle should have a problem like this at 256 miles unless it is a defective part. the same noise is present, i have no less than five witnesses also who have heard the noise and asked me about it yet the mechanics denied being able to replicate it. *ak | |||
| 1 | |||
| While driving at any speed vehicle shook violently. eventually,the consumer pulled the front tire off, and noticed that upper ball joints failed and needed replacement. *ak | |||
| 1 | |||
| When vehicle was going through state inspection technician determined that upper and lower ball joints were loose. the ball joints needed replacement. *ak | |||
| 65000 | 2 | ||
| Consumer complained about ball joints and tie rod problems. while pulling out of the driveway front right wheel came off the vehicle. *ak | |||
| 01/05/2004 | 75000 | 2 | 05/01/2001 |
| I own a 1998 dodge durango slt with 75000 miles. the vehicle was pulling strong to the right. i took it into a repair shop in our town of 28000 people. they indicated that the upper and lower ball joints needed to be replaced. the repair shop indicated that this was the 4th durango they have had with this problem in the past couple months. the repair was $975. in addition, my employer has 25 durangos in their fleet and have discovered the same defective ball joints. there needs to be a recall on these durangos and reimbursement for the cost of repairs. *ak | |||
| 10/15/2003 | 47000 | 1 | |
| While at repair shop for front alignment mechanic determined that front upper and lower ball joints were worn out, and had to be replaced. *ak | |||
| 03/01/2003 | 67000 | 2 | 09/14/2002 |
| I own a dodge durango 1998 and i saw that you are doing an investigation of the durango's. i recently took my durango to a tire specialist to get an alignment done the vehicle has been pulling for some time now. they informed me that the ball joints and the 2 outer and 1 inner tie rods are bad and need to be replaced. if i take the vehicle to the dealership its going to be about a 900 procedure where if i take it to someone else it will be a 700 procedure but in order to be re-imbursed if a recall does come out i was told that i have to take it to the dealer. i am a pregnant woman and i have a 1 year old child. i am really worried that something that other mothers have experienced will also happen to me and my family. i am the one that drives this vehicle day in and day out. since we bought the durango in 2002 we have had to replace tires, brakes, water pump, radiatior, now the ac is not blowing cold or even cool air and we need the ball joints and tie rods replaced. you have my word that i will never buy another dodge. i know this is being investigated and i wanted to let you know that this is a severe problem and i hope they do something soon before people die. *ak | |||
| 03/01/2004 | 165000 | 2 | |
| Upper ball joints wear out prematurely. consumer is concerned that the front end will collapse while driving. *ak | |||
| 01/20/2002 | 74000 | 2 | 12/10/2001 |
| I have a 98 dodge durango and saw recently about ball joint failures, i have had ball joints replaced once (40000) and now need them replaced again (74000 miles). i was fortunate enough to have heard of other people with ball joint problems on their durango's that i have them checked on a regular basis. i was told at more then one automotive shop about a problem with the ball joints on durango's, including a dodge dealership. i believe more people have a problem than is realized, only they dont know they have a problem. why let them find the hard way? i have seen reports of wheels falling off. is there a certain number of people that have to be injured before dodge is forced into a recall. one can only hope that is not so. | |||
| 02/25/2004 | 81812 | 2 | 12/22/1997 |
| Upper ball joints seem to fail every three years or 36,000 mile which ever comes first. ball joints decribe as so bad that ready to separate. it cost nearly $1,200 each time to do the reapirs. i had many vehicles and never had to replace ball joints that can be greased. these ball joint can not be greased so the comsumer has to pay again every few years large amount to have vehicle stay safe. | |||
| 05/22/2001 | 64000 | 4 | 10/01/1998 |
| Upper and lower ball joints were replaced twice. also control arms, upper arms on booth sides were replaced twice since ownership of the vehicle.*ak replacement of tie rods were also made on vehicle. *la | |||
| 07/08/2003 | 91921 | 0 | |
| Noise began in front wheel area and grew very loud within a short period of time. also experienced steering issues (car shakes and pulls to right). took vehicle in to check it out - had to replacel front ball joints and tension rods ends. we had to pay over $2000.00 to repair this defect, and car still does not steer properly. dealer reported to us that this is a common problem for this vehicle. | |||
| 03/08/2004 | 1 | ||
| While driving 5 mph in reverse a loud noise was heard coming from the driver side wheel. consumer took the vehicle to a garage, and mechanic replaced upper and lower ball joints. *ak | |||
| 03/08/2004 | 1 | ||
| While driving 55 mph a loud knocking noise was heard coming from the passenger side wheel. consumer was able to drive the vehicle to the dealer for inspection, and mechanic determined that both upper and lower ball joints needed replacing.*ak ball joints failed on both front and rear suspension. *la *tc | |||
| 03/30/2004 | 90000 | 2 | |
| Consumer took the vehicle to dealer for tire replacement, and mechanic determined that upper ball joints needed replacement. previous owner has already replaced the upper and lower ball joints once.*ak | |||
| 03/05/2004 | 1 | 09/10/1998 | |
| Ball joints on my 1998 durango made me lose control of my steering. *ak | |||
| 08/09/2002 | 62022 | 1 | 08/10/1998 |
| Defective upper & lower ball joints on 1998 dodge durango. i would like to join the rest of the durango owners and file a complaint pertaining to the poor quality of the 1998 dodge durango upper & lower ball joints.*ak i was notified by the dodge service technicians that the ball joints needed to be replaced right away and if not dealt with soon they could cause an accident. i have children and i carpool children, so i took them seriously. i could not afford the dodge price quote of $1200 so i went with a local mechanic shop price quote of $900. this is a lot of money to come up with in a short amount of time. in my opinion the ball joints should have lasted longer than 62000 miles. the majority of the work on the durango is taxing kids around town. | |||
| 11/30/2003 | 74000 | 1 | 05/14/1998 |
| Had to replace upper and lower ball joints after going for an alignment and being made aware of the problem . i felt this was premature for this vehicle. obviously this was a design flaw in the durango's. *jb | |||
| 04/06/2003 | 50000 | 1 | 09/14/1999 |
| Ball joints on my 1998 dodge durango were worn to the point that they could come apart with only 50,000 miles on it. i was lucky my mechanic caught the situation during a inspection and possibly saved my life and who knows how many more. the repair cost me $125 i have since traded the durango on a new truck but i don't want this to happen to someone else. *jb | |||
| 30000 | 1 | ||
| Vehicle failed state inspection because upper ball joint had deteriorated due to a mechanical failure. the part had been replaced.*ak | |||
| 03/05/2004 | 1 | ||
| Consumer took vehicle to an independent shop for a regular front alignment, and technician determined that upper ball joints needed to be replaced at consumer's expense.*ak | |||
| 12/05/2003 | 100000 | 1 | |
| Consumer had vehicle inspected by a dealership because of the new board cast. dealership indicated that ball joints wore out prematurely, and the wheel could fall off at anytime if they won't replace the ball joints. consumer was unsure if it was the upper or lower ball joints.*ak | |||
| 03/13/2002 | 57170 | 1 | 03/15/1998 |
| My 1998 dodge durango had to have both upper and lower ball joints replaced as well as inner rods as i was told that it was extremely dangerous to drive in the condition they were in. this was very expensive. this was back in 3/02. i just heard about other reports regarding ball joints and i wanted to report this. i also own a 2000 model durango. i'm wondering if it is safe or it i am going to have to spend a lot to replace the ball joints on it as well? thanks for you help. *jb | |||
| 12/22/2003 | 51239 | 1 | 01/23/1998 |
| Consumer complained about a ball joint problem which was affecting the wear of the tires. *ak consumer seeks reimbursement for repairs on ball joints and replacement of tires. *la | |||
| 12/16/2003 | 58000 | 3 | 01/01/1998 |
| While driving at 45 mph consumer heard a clanking noise coming from the front end. vehicle was towed to the dealer. and dealer replaced the ball joint assembly on both sides, and the front hub assembly.*ak dealer replaced ball joints and front hub. *la | |||
| 02/23/2004 | 09/01/2000 | ||
| Suspension: front control arm: upper ball joint | |||
| 12/03/2003 | 43000 | 1 | 05/08/1998 |
| I have a 98 dodge durango at the time it had less than 50k miles when i was told that the upper and lower balljoints were bad by ntw. i was trying to get my front end aligned when they told me they could not. i took the car to the dealer mckenny dodge they said that the balljoints were worn but they aligned the front end. they said at the time there no know balljoint problems with the durango. | |||
| 03/03/2004 | 1 | ||
| Consumer had not received a recall after 3 sets of ball joints malfunctioned. consumer thought this was absurd. he mentioned this to the dealer, and dealer did not care. *ak | |||
| 02/13/2004 | 50000 | 1 | 06/29/1998 |
| Owner 1998 dodge durango, have had to replace ball joints twice 1st at 50,000 miles and again at 90,000 miles, this last time had fire on r side of vehicle under car. i have a 1,600.00 bill at dealed for repairs most of it for ball joints. i notified daimlerchysler after the 1st time it happened. this time i would like to file complaint with your agency.*ak | |||
| 02/23/2004 | 51000 | 1 | |
| Vehicle was taken for routine maintenance work, and mechanic determined that uppers and lower ball joints wore out prematurely. *ak *la | |||
| 10/22/2003 | 68000 | 2 | |
| Pe 03-032, front suspension/upper ball joint failure: consumer took vehicle to dealer because of excessive tire wear. mechanic determined upper ball joints needed to be replaced. also gear shift indicator was off center. when vehicle was in drive indicator was between drive and neutral. consumer had one transmission replaced, and another one needed to be replaced. *ak | |||
| 02/09/2004 | 1 | ||
| Consumer took vehicle to dealer for routine maintenance, and mechanic determined that both upper and lower ball joints needed to be replaced due to corrosion. *ak | |||
| 06/01/2001 | 55000 | 2 | 08/14/1998 |
| 1998 durango. at about 53k miles the upper and lower ball joints need to be replaced and at about 95k the uppers need to be replaced again. the first repalacement parts were from dodge and the second set of lowers were replaced by sears with a lifetime warranty. i talked to the service mgr at the local dodge dealer and he had a tech. look at the ball joints and they agreed they were bad. the dealership refused to take any action because the car was out of warranty. i contacted dodge via email and they refused to take any action. i feel that ball joints should last longer than 55k miles. it is interesting that sears gave a lifetime warranty and dodege only is concerned with the first 36k. tks ron | |||
| 02/09/2004 | 46710 | 1 | 08/01/1998 |
| The vehicle was taken to dealer for routine general maintenance, and the mechanic determined that all four ball joints wore out prematurely. *ak there was banging when the consumer would go over bumps. this was due to loose ball joints. *sc | |||
| 1 | |||
| When the vehicle was serviced the technician noticed that the upper ball joints needed to be replaced. *nm | |||
| 02/02/2004 | 1 | ||
| Premature wearing of ball joints on my 98 durango. *jb | |||
| 01/27/2004 | 75000 | 1 | |
| While driving the consumer heard a loud squeaking noise coming from the front end. the dealerships mechanic inform the consumer that the noise was due worn front upper/lower ball joints. *nm | |||
| 01/28/2004 | 1 | ||
| Today i replace the 6th...yes 6th ball joint in my dodge durango. one fell under warenty when i broung it back for other warrent work and it was fixed. that was around 20k miles. at around 40k miles i had to pay out of pocket for all 4 when i asked for a alinement. and today an aline ment was needed from hitting a pot hole and you guessed it another ball joint has gone bad in 12 months and 13kmiles. so my truck now with 53k miles have gone threw 6 ball joints 4 out of pocket cost and one just the cost of labor.*ak | |||
| 01/27/2004 | 70000 | 1 | |
| An independent mechanic replaced the upper and lower ball joints and the wheel bearings due to failure. *jb mechanic said that the ball joints failed prematurely. the failure of the wheel bearings occurred three weeks after replacement of ball joints. tires were destroyed due to the failure of wheel bearings. *la | |||
| 01/16/2004 | 1 | ||
| The driver took the vehicle to a gas station for a wheel alignment. the mechanic noticed that both upper and lower ball joints were worn and needed to be replaced. *nm | |||
| 01/04/2004 | 100000 | 1 | |
| While driving over uneven pavement there was a loud clanking sound coming from the front wheels. the vehicle was taken to a mechanic who informed the consumer that the upper and the lower ball joints needed to be replaced. the manufacturer and the dealer are not aware of the problem. *nm | |||
| 01/14/2004 | 1 | ||
| Consumer took vehicle to the dealer for routine maintenance, and mechanic noticed that both upper and lower ball joints were warped and needed to be replaced. *ak | |||
| 10/29/2003 | 110680 | 1 | 04/17/1998 |
| Upon inspection by the servce dept of hansen(chrysler dealer in nashville, tn.), the upper ball joints on my 1998 dodge durango were deemed to be defective and dangerous. chrysler corp would not pay for the replacement/repair. i personally paid the bill(($1004.54). *ak | |||
| 01/07/2004 | 1 | 02/12/1998 | |
| The consumer stated the vehicle made a loud clanking noise while backing out of the driveway. the consumer took the vehicle to the dealer/mechanic and was told the ball joints failed and the vehicle had a cracked front disc rotor. *ak both lower and right upper ball joints were replaced. *sc *jb | |||
| 12/01/2003 | 40000 | 1 | 03/28/2004 |
| 1998 dodge durango front upper ball joints wore out at 40000 miles, prematurely causing tires to also wear prematurely. i was told that bad ball joints could cause the suspension to break or a wheel to come off while driving causing a life threatening accident to my wife and children.*ak | |||
| 12/20/2003 | 1 | ||
| Consumer took vehicle to the dealership for inspection. mechanic informed consumer that the upper ball joints failed. *ak | |||
| 03/25/2003 | 94000 | 3 | |
| Pe 03-032 front susp. upper ball joint failure: the consumer has had the lower ball joints replaced twice and the upper replaced once. the dealer is aware of the problem, but the manufacturer is not. *nlm | |||
| 73189 | 1 | ||
| The consumer saw a news report about the ball joints on dodge durangos and took his vehicle to the dealer for inspection. the mechanic determined that the upper and lower ball joints were in bad shape and needed to be replaced. *nlm *sc *jb | |||
| 12/01/2003 | 1 | 07/10/2001 | |
| Based on a tv story i had the ball joints on my 1998 dodge durango checked and they are bad. at this time i have not had them fixed because of cost. the durango has 62000 miles on it.*ak | |||
| 12/05/2003 | 1 | ||
| Upper and lower ball joints worn out prematurely. my durango has 59,000 miles on it and the upper and lower ball joints have to be replaced. the cost is $1,300.00 . *jb | |||
| 11/17/2003 | 54000 | 1 | 10/15/2001 |
| 2 independent diagnosis of ball joint problems. i had noticed bad tread wear on front tires. two facilities both diagnosed the same problem. ball joint failure on upper and lower front ball joints. both recommended replacement with linkage. car is a '98 model with 58,000 miles. thank goodness the wheels had not come off. *la | |||
| 57000 | 1 | ||
| The truck experienced uneven front tire tread wear. upon the dealership performing a front end alignment, they noticed that 3 out of the 4 ball joints were bad. *nlm | |||
| 88000 | 1 | ||
| While performing an oil change, the dealership noticed that all four ball joints were failing. both rear ball joints were bad. the cause has yet to be determined. *ph | |||
| 11/17/2003 | 70000 | 1 | |
| The upper and lower ball joints wear out prematurely. *ak | |||
| 10/03/2003 | 45311 | 1 | 04/29/1998 |
| 1998 dodge durango 45,311 miles needed upper and lower ball joints and inner tie rods replaced. *la | |||
| 11/13/2003 | 1 | ||
| Vehicle was taken for a routine inspection, and inspector noticed that upper and lower ball joints needed to be replaced. *ak | |||
| 07/12/2002 | 70927 | 1 | |
| I own a 1998-dodge durango slt. last july 2002 i took my vehicle in to an area dealership for routine maintenance. i was told that the ball joints were cracked and needed immediate attention or there could be a nasty accident. i was told that this problem should not be happening. i made several inquires at other dealerships about this and was told basically the same thing. i contacted the chrysler corporation after i had heard a local news station give a consumer alert on the durango. chrysler said that there was no problem with the ball joint and that the durango was not being recalled for any factory related repairs. i have since had the joints fixed but i feel that it is the manufacturer's responsibility since so many other durango drivers have had the same experience. *la | |||
| 11/03/2003 | 41000 | 1 | |
| While coasting consumer could hear a loud noise coming from the front ball joints. consumer would have to depress the brake pedal to stop the noise. *ak | |||
| 09/16/2003 | 47000 | 06/23/2002 | |
| Upper and lower ball joints on 1998 dodge durango had to be replaced at approx 47,000 miles allong with the outer tie rod ends. these were diagnosed by 2 different tire shops in boise. i have never had a vehicle that needed ball joints at less than 100,000 miles. since the vehicle only had 27,000 miles on it last year when i bought it, i did not purchase the extended warranty. now i am making payments on the $1200 repair. where is the dodge toughness and durablity in this. i believe these ball joints to be a factory defect that should be fixed by dodge. | |||
| 11/06/2003 | 41000 | 09/02/1998 | |
| We experienced handling problems with our 1998 dodge durango while on the highway last week. i took it to our local dodge dealership to determine the problem. they indicated both the upper and lower ball joints were worn out and needed to be replaced immediatelly for safety reasons. when i asked them if they felt they wore out prematurely considering the mileage of the vehicle, the guy told me he couldn't comment but to hold on to my repair receipt in case there was a recall. this is a one owner vehicle with 41,000 miles driven by a soccer mom. | |||
| 07/02/2003 | 87383 | 1 | 01/30/1998 |
| Unstable steering of dodge durango 1998 due to defective front ball joints. mechanic who assessed failure warned me of potential of an accident at speeds higher than 55 mph. *la | |||
| 11/01/2003 | 1 | 01/07/2001 | |
| Bad front end parts on 1998 dodge durango.*ak | |||
| 11/10/2003 | 61000 | 1 | |
| Consumer took vehicle to a gas station for maintenance, and mechanic noticed that both upper and lower ball joints needed replacing due to corrosion.*ak | |||
| 11/04/2003 | 70000 | 1 | 04/15/1998 |
| Ball joint and steering box failures on a 1998 dodge durango with 70,000 miles. *la | |||
| 10/27/2003 | 40000 | 4 | 04/01/2000 |
| In april of 2000 i had to replace my lower ball joints on my 98 dodge durango with 40,000 miles on it. now in oct. 2003 with 95,000 i'm told my upper ball joints are severely worn and my lower are going out again.*ak | |||
| 10/21/2003 | 68000 | 1 | |
| Pe 03-032, front suspension/ upper ball joint: the upper ball joints wore out prematurely. *ak | |||
| 10/28/2003 | 95500 | 1 | 05/01/1998 |
| Ball joint failure -- both upper and lower on both sides. brought vehicle to dealership for regular maintenance, and mentioned that i heard a small squeak in the chassis. after several hours, they found that my ball joints were so badly worn that the vehicle was unsafe to drive. when i asked how unsafe, they indicated that the wheels could fail in a day, a few days, a week....that i was very fortunate they hadn't already. the cost of repair was $1,400. if i elected not to get the problem fixed, the dealership representative told me that i would need to sign a waiver before they would allow me to get my vehicle back. i drive car pools, have the safety of my 3 children plus the responsibility for all other drivers on the road, and to have my durango unsafe to drive when i have taken good care of my vehicle is extremely upsetting. i have had my maintenance performed by the local dodge dealership (metrolina dodge) and welcome the opportunity to share those records with you in an investigation. had it not been for this 'after-thought' when i brought the car in, i have no idea what could have happened, but listening to the dealer representative, it could have been deadly. please investigate and urge a recall. *la | |||
| 10/22/2003 | 95000 | 1 | |
| While driving the consumer heard a soft sporadic squeaking noise coming from the chassis. the dealers technician had trouble locating the noise but eventually determined that the vehicle needed new ball joints and was unsafe to drive. the consumer left the dealer without having the work done. *ak the consumer feels other consumer's should be aware of this defect. *ph *nm | |||
| 03/30/2003 | 70000 | 1 | 03/18/1998 |
| Upon rotating my tires found the upper ball joints on my 1998 dodge durango were frightened worn and close to failure. these joints were (no grease fittings) and only had 65,000 miles on them. i changed them out myself with moog parts (greaseable) and discarded the worn out parts. my concern is that a catastrophic failure could have occurred with no warning. these parts should have a much longer life and seems to be a week link in the durango front ends. i think that dodge should reexamine the use of this style part, since my usage of this auto was only on road. *la | |||
| 10/23/2003 | 1 | 09/18/2002 | |
| Upper and lower ball joint on my 1998 dodge durango with 50,000 miles need to be replaced. *la | |||
| 10/29/2003 | 1 | ||
| While driving consumer heard a squeaking noise coming from the front of the vehicle. the mechanic at an independent repair shop determined that the upper and lower ball joints were loose and need to be replaced. *ak | |||
| 55000 | 1 | ||
| Upper and lower ball joints needed to be replaced due to premature wear, per dealership. *ak | |||
| 35000 | 1 | ||
| Front end squeaks when it goes over the slightest bump. dealership indicated that the upper ball joints needed to be lubricated. the ball joints were lubricated, but the noise still persisted. *ak | |||
| 10/27/2003 | 33250 | 1 | 10/21/1998 |
| Front end ball joints worn out. would not pass inspection. 98 durango with only 33,250 miles..*ak | |||
| 11/23/2001 | 67255 | 1 | 01/01/2001 |
| While driving 30 mph driver's side wheel collapsed without warning. the dealer stated that the upper ball joints failed. *ak *nm | |||
| 10/28/2003 | 60000 | 1 | 11/07/2001 |
| While turning left or right vehicle made a loud noise. an independent shop technician stated, upper and lower ball joints needs to be replaced. *ak a loud clunking noise was heard when going over any bumps in the road. the worse noise was heard when turning left or right. consumer took the vehicle to the mechanic when he learned the ball joints were no good. *ph | |||
| 09/15/2003 | 63028 | 1 | 01/25/2002 |
| We have a 1998 dodge durango, and seen the investigation report on the evening news regarding the front suspension upper ball joint failure. we to have the same problem and have not gotten it fixed, because we no longer have a warranty.*ak | |||
| 10/01/2003 | 1 | 03/05/1999 | |
| The ball joints on my 1998 dodge durango were bad and i have since had to replace them.*ak | |||
| 08/14/2001 | 38627 | 4 | 07/10/2001 |
| Replaced power steering pump at 38,627 miles.eplaced lower left ball joint at 38,657 miles.eplaced upper control arm and upper ball joint at 41,634 miles.replaced right front axle and lower right ball joint at 45,946 miles.*ak | |||
| 09/13/2003 | 1 | 10/09/2001 | |
| 20,000 miles front tires worn extremely bad and uneven, had tires replace, was informed that alignment could not be done due to left and right upper ball joints being bad. truck jumps around on even the smallest bumps, front end vibrations.*ak | |||
| 09/08/2003 | 34000 | 1 | 01/16/2001 |
| Front end repairs. *ak | |||
| 09/13/2003 | 2 | 08/26/1998 | |
| Upper ball joint failure onboth driver and passenger side of the vehicle.*ak | |||
| 10/18/2003 | 50000 | 2 | |
| Defective ball joints, i'm getting ready to go on my 3rd set of ball joints. there is definitely something wrong with the durango ball joint (front end design). my first set of ball joints went bad after 50,000 miles (3 out of 4 joints defective), when i took my car in for tire replacements (as a result) they told me that they had 2 other durango's in the shop for the same reason (bad ball joints). now, after 80,000 (30,000 from my last replacement) my tires are showing the same wear pattern. i'm very interested into any probe resulting from the ball joint issue and would be happy to assist in any way. *la | |||
| 05/01/2001 | 0 | 09/01/1997 | |
| I had to replace left and right ball joints on a 1998 dodge durango at approximately 45,000 miles. it cost $1400. i just learned about this site from the durango owners club on yahoo groups. the ball joints seem to be a problem for many people. *la | |||
| 10/01/2003 | 68000 | 1 | |
| Pe 03-032, front suspension upper ball joint failure: the vehicle trembled terribly when driving at a high speed. the vehicle was taken to the dealer and the consumer was informed that the upper and lower ball joints were worn out. manufacturer had been informed of the problem.*ak *la *jb | |||
| 09/15/2003 | 89000 | 1 | |
| Upper & lower ball joints. *la | |||
| 1 | 05/05/1998 | ||
| Vehicle upper and lower ball joints needed replacement.*mr *jb | |||
| 10/09/2003 | 105000 | 1 | |
| Pe 03-032, front suspension: upper ball joint: there is a loud clanking sound, and consumer feels that the upper ball joints are prematurely worn.*ak | |||
| 10/06/2003 | 1 | ||
| Both sides upper ball joints separated while driving and a noise was heard coming from the front. both front tires could fall off, and vehicle was inoperable.*ak | |||
| 09/16/2003 | 20000 | 1 | 07/21/1998 |
| The consumer stated that the upper ball joint were wearing prematurely. the consumer made contact with the dealership. *nlm the dealer refused to align the vehicles wheels because the ball joints were worn. the ball joints were replaced by an independent mechanic. *ts *nlm | |||
| 08/05/2003 | 3 | 12/22/1999 | |
| 1998 dodge durango - suspension - front-control arm and upper ball joint has been replaced at least 3 times since we purchased the vehicle in dec 1999. we were advised in aug of this year that they need to be replaced again. *jb | |||
| 07/31/2003 | 65000 | 1 | 09/16/2001 |
| Upper and lower ball joints have failed at 65000 miles on 98' dodge durango. also had to replace pitman and idler arms. *jb | |||
| 09/17/2003 | 1 | 08/17/2002 | |
| My 1998 dodge durango' upper and lower ball joints failed with only 59000 miles. replacement costs were over $900. *jb | |||
| 09/03/2003 | 1 | ||
| The upper ball joint experienced premature failure. *jb | |||
| 09/09/2003 | 1 | 05/01/2000 | |
| Vehicle failed state inspection. needed to replace the upper and lower ball joints.*ak both upper and lower ball joints were replaced and vehicle passed inspection. the front brakes and rotors were also replaced. *ph *nlm | |||
| 1 | |||
| Vehicle was taken for a routine check,and mechanic noticed that upper ball joints needed to be replaced. *ak | |||
| 09/18/2002 | 59000 | 1 | 04/01/1998 |
| Pe 03-032, front susension upper ball joint failure: upper ball joints wore out prematurely. the problem was repaired by the owner.*ak the upper and lower ball joints were replaced. *jb | |||
| 04/23/2002 | 84768 | 1 | 04/30/2001 |
| Premature failure of upper and lower ball joints.*ak | |||
| 1 | |||
| While driving at low speeds noise could be heard from the front end. steering column shifted when accelerating and braking. all four ball joints were replaced along with the inner tie rods. but the noise could still be heard. the cause of the problem had not been determined. *ak | |||
| 07/15/2003 | 91000 | 1 | |
| Pe 03-032, front suspension upper ball joint wore out prematurely. *ak the vehicle was taken to the dealer for new tires and an alignment. the technician refused to perform the alignment because the upper ball joints were worn. *ts *nlm | |||
| 08/26/1998 | 60000 | 2 | 03/10/1998 |
| Ball joints have worn out prematurely. *nlm | |||
| 08/24/2003 | 1 | 07/04/2002 | |
| Premature upper ball joint wear noted during wheel alignment. *ak | |||
| 08/23/2003 | 2 | ||
| Upper ball joints on 1998 dodge durango worn out and had to be replaced.*ak | |||
| 67000 | 1 | ||
| While the vehicle was being serviced, the dealership indicated the upper ball joints were worn and needed to be replaced. *ak the consumer felt that chrysler should cover the expense to repair this vehicle before any major accidents occurred. *scc *jb | |||
| 08/22/2003 | 115849 | 1 | 05/07/1998 |
| Drivers side wheel has a loud squeaking noise due to corrosion of the upper ball joint. through a inspection this problem was spotted. *ak upper ball joint grease was non existent and the ball joint assembly appeared to be failing. when the vehicle was taken to the dealer, it was determined all four upper/lower ball joints on the left and right side needed to be replaced for safety reasons. *ph *jb | |||
| 08/20/2003 | 5 | ||
| Dealer had to replace five times the lower and upper ball joints. every time it cost over $1000, and the crunchy noise was still occurring. *ak | |||
| 08/01/2003 | 74615 | 1 | |
| Pe 03-032, front suspension upper ball joint failure. the upper ball joints, and the tie rods have been replaced. vehicle barely has 74000 miles.*ak *ts | |||
| 08/10/2003 | 1 | ||
| We recently had our durango in for preventive manintenance and discoverd front end ball joints had abnormal wear and posed a serious hazard while driving. further research on abnormal wear found that a number of durango's reported same type of abnormality. we paid over $800.00 for repair and feel this type of problem should be strongly considered for recall regulations. this could have caused a serious accident to my family and other durango owners as well.*ak | |||
| 08/14/2003 | 85000 | 1 | 09/03/1998 |
| I have been told that my ball joints are not safe and need to be replaced. i have also been told that this is a very common propblem with this make of car and there is an ongoing investigation. *ak | |||
| 47000 | 1 | ||
| *akconsumer has been hearing knocking noises from front end when driving and making turns. took vehicle to tire dealer for replacement. dealer diagnosed excessive play with upper ball joints.*ak | |||
| 66000 | 1 | 09/01/2001 | |
| Pe 03-032/ front suspension: upper ball joint failure. consumer stated the upper ball joints had completely worn out, which caused uneven wear of on the front tires.*ak when the tires were being replaced, the consumer was told an alignment could not be performed because the ball joints had excessive wear. *ph *jb | |||
| 1 | |||
| Consumer states while driving steering wheel became very loose. took vehicle to dealer, and dealer stated that ball joints were bad. *ak | |||
| 08/08/2003 | 1 | ||
| Front ball joint was checked and is going out, we discovered it after having to replace tires because the ball joint is causing the tire o wear uneven.*ak | |||
| 08/07/2003 | 0 | 10/15/2002 | |
| I have a 1998 dodge durango. i saw reports of the nhtsa investigation of defective upper ball joints for durangos (1998-2003). i had the vehicle inspected and not only were the upper ball joints in need of replacement, but the lower as well. i was put in the position to either spend $760.00 or risk the safety of my family. i paid for the work, have a receipt and the ball joints that they replaced. my question is, if there is a recall, will i be reimbursed by daimler chrysler for the work that was done | |||
| 08/04/2003 | 36000 | 1 | 03/10/1998 |
| Premature wear of both upper and lower ball joints on my 1998 dodge durango. the dealership where the vehicle was purchased new and serviced periodically wanted to replace them after 36000 (highway) miles at a cost of $1200.00. two other dodge dealerships have since reported the same problem. | |||
| 06/14/2003 | 57220 | 1 | 09/26/1998 |
| 1998 dodge durango upper & lower ball joint premature failure. replacement of all four at 57k miles in june 2003. *ph | |||
| 07/30/2003 | 110000 | 3 | |
| Consumer stated that since ownership, the vehicle's lower and upper ball joints have been replaced twice and another set needs to be replaced again. *ph | |||
| 08/07/2003 | 1 | 06/01/2001 | |
| Consumer stated the vehicle made noises. it was taken to the mechanic to diagnose the problem. they had to replace the upper ball joints, the right inner tire rod and the idle arm. *ph the fuel pump assembly malfunctioned which caused the vehicle not to start. *ph *jb | |||
| 08/01/2003 | 0 | ||
| 1998 dodge durango ball joints, they have premature wear, and need replacement in order for my vehicle to pass inspection. *ph | |||
| 06/15/2002 | 1 | ||
| Consumer states that upper ball joint is wearing prematurely. dealer notified. *ak | |||
| 06/19/2003 | 44000 | 0 | 02/14/1998 |
| Premature wear and replacement of the lower and upper ball joints | |||
| 07/15/2003 | 1 | ||
| Consumer states that upper ball joint is wearing prematurely. *ak | |||
| 07/02/2003 | 85000 | 1 | |
| We owned a 1998 dodge durango (just traded it in a couple of weeks ago). about a month or so ago we paid $800 to have the front ball joints replaced. we saw where you are investigating this alleged defect. there were no accidents or incidents caused by this defect.*ak | |||
| 08/04/2003 | 49323 | 1 | 08/26/2001 |
| While driving the consumer heard a knocking noise on the passenger's side wheel. the consumer had to have upper and lower ball joints replaced.*ak *nlm | |||
| 07/09/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 07/24/2003 | 1 | ||
| Vehicle was taken to the dealer for maintenance. dealer found that front ball joints were worn out. *ak | |||
| 05/01/2003 | 36000 | 1 | 04/16/1998 |
| Upper and lower ball joints on 1998 dodge durango need to be replaced. evaluated at local chrysler dealer and was told that ball joints would need to be replaced. experiencing tire wear and humming vibration when driven in addition to loose steering. problem found at 38,000 miles. *ak | |||
| 07/30/2003 | 1 | 11/16/1988 | |
| 1998 dodge durango -after reading article of ball-joint failures we took our vechicle to the dodge dealer. all four ball joints needed to be replaced-the upper two ball joints weredangerously worn and two wereexcessively worn. the car has 70,000 miles. | |||
| 06/26/2003 | 67500 | 1 | 06/15/2002 |
| My upper ball joints have worn out way to prematurely on my 1998 dodge durango. my vehicle had just over 60,000 miles on it when i first noticed it and now has just over 67,000 and they feel pretty much shot. *ak | |||
| 01/08/2003 | 49000 | 2 | 10/01/2002 |
| Consumer stated that while driving at 50 mph a grinding sound was heard beneath vehicle. after taking vehicle to dealer it was learned that the upper front ball joints were completely worn out. about six months later vehicle needed front lower ball joints replaced because they too were worn out. *ak *ph *nlm | |||
| 07/10/2003 | 43890 | 1 | |
| Consumer states that while driving at 50 mph vehicle shimmied vigorously alerting consumer to a what he thought was a suspension problem. the real problem was worn out ball joints.*ak | |||
| 07/31/2003 | 85000 | 1 | 10/01/2003 |
| My 1998 dodge durango has approximately 85k miles on it. it is in the shop today getting new top and bottom ball joints on both sides. heard about possible investigation. read others complaints and feel lucky mine made it this may miles. also have to replace front rotors because they are out of round. *ph | |||
| 07/25/2003 | 95000 | 1 | 10/03/1998 |
| Both upper ball joints need to be replaced. *ph | |||
| 07/06/2001 | 47000 | ||
| Consumer stated at 47000 miles,the upper ball joints failed, which caused the steering wheel to become loose. dealer notified. please provide additional information. *ph | |||
| 06/24/2003 | 1 | ||
| Consumer states that the vehicle upper ball joint is wearing prematurely. dealer notified. *ph | |||
| 05/12/2003 | 1 | ||
| Consumer states that the vehicle upper ball joint is wearing prematurely. dealer notified. *ph | |||
| 01/10/2003 | 77000 | 03/10/1998 | |
| 1998 dodge durango 4w drive suspension premature failure. both my upper and lower ball joints on both side began failing at 78000 miles. i understand the nhtsa is investigating similar complaints. i had to replace all my ball joints. if there is a recall on the ball joints, will dodge reimburse me for the expense? | |||
| 1 | |||
| The consumer heard news report about the suspension problem, and wanted to report that the front ball joints were replaced in 2002 by an independent mechanic. *ak | |||
| 07/23/2003 | 1 | ||
| Consumer states that upper ball joint is wearing prematurely. dealer notified.*ak | |||
| 1 | |||
| Consumer noticed tire uneven wear while traveling 60-65 mph. vehicle started vibrating. vehicle was serviced, and technician replaced ball joints. *ak | |||
| 07/29/2003 | 50000 | 0 | 07/09/2001 |
| Premature wear of upper front ball joints on 1998 dodge durango.*ak | |||
| 2 | |||
| Consumer state while traveling over bumps heard a noise. vehicle was serviced, technician noticed ball joints needed to be replaced vehicle is now on second set.*ak | |||
| 05/12/2002 | 85000 | 3 | |
| Consumer states that upper ball joint is wearing prematurely. dealer notified.*ak lower ball joints were wearing prematurely. consumer had to replace two electric window motors and another one went out. shocks and brakes had to be replaced. mechanic stated a recall should've occurred a long time ago for the problems. *ph | |||
| 07/29/2003 | 1 | ||
| The upper ball joint on the right side of the tire warbled from left to right. *ak | |||
| 07/14/2003 | 1 | ||
| Consumer states that front upper ball joints have worn out. *ak | |||
| 07/21/2003 | 58000 | 1 | 05/05/2001 |
| I had to replace the upper left ball joint on my 1998 dodge durango on 7/21/03. the vehicle has 58,000 miles on it.*ak | |||
| 07/29/2003 | 85000 | 1 | 07/01/1998 |
| The consumer took the vehicle to a mechanic and was told the upper and lower ball joints had worn out. *ak the mechanic stated the vehicle was unsafe to drive. *ph *jb | |||
| 05/07/2003 | 1 | ||
| Consumer states upper ball joints wear prematurely. dealer notified. *ak | |||
| 05/15/2003 | 1 | ||
| Consumer states upper ball joint is wearing out. dealer notified.*ak | |||
| 04/01/2003 | 140784 | 2 | |
| The consumer had problem steering and controlling the vehicle which was caused by upper ball joint failure.*ak lower ball joint also failed. *ph *jb | |||
| 06/28/2003 | 1 | ||
| Consumer states that the upper balljoints are wearing out prematurely.dealer notified.*ak | |||
| 07/15/2003 | 1 | ||
| Consumer states that the vehicle upper ball joint is wearing prematurely. dealer notified.*ak | |||
| 07/25/2003 | 98000 | 2 | 12/20/2000 |
| Premature replacement of dodge durango ball joints. i am currently replacing the second set of ball joints since 12/2000 both sets of ball joints did not exceed 45000 miles before they wore out. *ak | |||
| 07/28/2003 | 1 | ||
| Regarding nhtsa action number pe03032 dodge suspension front ball joint the dealership told me about 1 year ago that this needed to be fixed before they could align the front end of the car. i complaint that this should not prematurly wear out after 40000 miles. i just would like to state that i also have problems with this vehicle in conjunction with this action number.*ak thank you | |||
| 07/23/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints were wearing. dealer notified. *ak | |||
| 06/21/2003 | 60000 | 1 | 01/08/1998 |
| My durango has just over 60,000 miles on it. it has been very well cared for. during the first 3 years (while under warranty), the vehicle was taken to the dealer to check for squeaks in the front end. they said they lubricated the ball joints and the noise would go away for a day or two... then return. recently on inspection, i was notified that the upper and lower ball joints needed to be replaced.because of recent announcements of failure of that front assembly due to ball joints, i wanted to add my bit of history as well.*ak this car also has leaking seals on transfer case. i understand many people have had that problem along with transmission failure in the 60-70,000 mile range... so i probably have that to look forward to. if i can provide further information, please let me know. thanks. | |||
| 70000 | 1 | ||
| Consumer noticed that the front tires are wearing from the inside out. took vehicle to mechanic, and he stated that upper ball joints need replacing. *ak | |||
| 01/07/2003 | 1 | ||
| Ball joints had to be replaced in jan 2003 on my 1998 dodge durrango.*ak | |||
| 04/25/2003 | 1 | ||
| The upper control arms, ball joints, and idler on my 1998 dodge durango with 38,000 miles were severely worn as identified during a routine inspection. i was forced to repair these items so to prevent a failure of the front suspension. i contacted dodge regarding this defect yet they would not cover the repair. this is clearly a defect in the durango and should be covered by the manufacturer.*ak | |||
| 07/26/2003 | 1 | 08/23/2001 | |
| The front end of my durango has had over 3 thousand dollars worth of work, and has never had an accident and only has 60,000 miles on it. both drivers and passenger side ball joints have been replaced (twice). tie rod ends,control arm,and front shocks have had to all be replaced.the vehicle pulls to the right (dramtically) especially when braking, and has always done so, no matter what we do. this is an on going problem, the last replacement was done approximately 1 year ago.*ak | |||
| 07/07/2003 | 2 | 03/15/1998 | |
| We had to have the ball joints replaced due to what dealer shaid was unusual wear. vehicle had 84,000 miles. *ak | |||
| 06/27/2003 | 1 | ||
| I have a 1998 dodge durango that needs both upper and lower ball joints to b ereplaced, and the vehicle only has a little over 60,000 miles.*ak | |||
| 09/03/2002 | 59000 | 3 | 05/10/1998 |
| My 1998 dodge durango' upper and lower ball joints failed with only 59000 miles.replacement costs were over $900. *ak | |||
| 03/01/2002 | 32000 | 1 | 01/01/2000 |
| The front tires wore out prematurely, and had to be replaced twice in 1 year. also, when stopping or accelerating, the consumer heard a clunking noise from the front end. dealer diagnosed the ball joints were worn and predicted failure. *ph *jb | |||
| 02/19/2003 | 1 | 01/09/2003 | |
| Upper and lower ball joints failed. *ak | |||
| 85000 | 1 | ||
| When making a left or right turn there is a grinding noise in the driver's side front wheel. took vehicle to dealer, and dealer stated that upper & lower ball joints were defective due to rust. also, idler arm was replaced. however, none of the fixes corrected the problem.*ak | |||
| 07/12/2003 | 1 | 07/20/2001 | |
| Consumer stated when making a left or right turn, the front end made a noise. the vehicle was serviced and technician stated the ball joints needed to be replaced. *ak *ts *jb | |||
| 1 | |||
| Consumer notice d and while traveling making right or left turns front end was making noise. vehicle was serviced, ball joints were replaced. *ak | |||
| 11/13/2002 | 133000 | 1 | 01/01/2000 |
| Front end had to be replaced because of loose steering. dealer notified. *ak both control arms and bearings were replaced. *ph *jb | |||
| 34188 | 1 | 02/15/2002 | |
| While having the vehicle inspected, the consumer was informed the upper ball joints were bad and needed replacement. *ak the vehicle was taken to the dealer where it passed inspection. afterwards, the vehicle was found to still have bad ball joints. they were replaced 08-12-03. *ph *jb | |||
| 06/18/2003 | 62000 | 4 | 06/10/1998 |
| The upper and lower ball joints were worn and needed to be replaced at 62,000 miles. this seems to be low mileage for such repairs. also, the dealer indicated the tie rod ends were wearing as well and recommended replacing them but they posed no immediate danger but they suggested the tie rod ends may fail soon. repairs were guoted in excess of $1200.00! this seems to be low mileage for these repairs as well. with the number of complaints on file it would seem to be prudent to issue a recall on the front suspension, all components, on the durangos. and to issue reimbursements for those repairs already completed.*ak | |||
| 07/24/2003 | 1 | 11/01/1999 | |
| Dealer replaced right axle shaft which included lower and upper ball joints. consumer stated vehicle was running without warranty, as result cost $650.00.*ak *ph | |||
| 64000 | 1 | 03/01/2000 | |
| Upper ball joints were loose and needed to be replaced per the dealership. *ak *ph *jb | |||
| 110936 | 1 | 08/21/2001 | |
| The upper ball joints, wheel bearing and tie rod needed to be replaced because they were loose, per dealership.*ak *ph *jb | |||
| 05/10/2003 | 66000 | 3 | 01/24/2000 |
| I own a 1998 dodge durango. i have had to replace the ball joints 3 times in 70,000 miles. once at 38,000, then at 53,000, then at 66,000 miles. i saw the news article on tv about this so i decided to report it. i know of several other owners of durangos with the same problem.*ak | |||
| 07/18/2003 | 2 | ||
| Consumer has stated that since she has owned the vehicle all lower ball joints have been replaced once. at this time, all upper ball joints and cv boots need to be replaced as well. *ak | |||
| 07/03/2003 | 42000 | 2 | 02/01/1998 |
| Consumer states upper ball joints wore prematurely. dealer notified. *ak the front end failed twice. *ph *jb | |||
| 12/28/2002 | 55000 | 0 | 12/11/2001 |
| Our 1998 dodge durango has been repaired for the problems that are currently under investigation regarding this vechile. after experiencing what we thought was a problem with the alignment it was discovered that the upper and lower ball joints needed to be replaced. in a addition, the inner tie rod also required replacement. i have the receipt describing the work that was done and the cost. | |||
| 05/17/2002 | 0 | ||
| I own a 1998 dodge durango that had to have the ball joints and front suspension replaced at 50,000 miles. this not only was a costly expenditure but according to the mechanics that did the job an unheard of replacement job at such low miles. they informed me that they could not believe i was having to do this, since i was not a large woman. i am interested to hear how many other people have been in my predictament. | |||
| 1 | 10/20/2001 | ||
| Consumer called complaining about having problems with the upper bolt joints. he was aware of the new investigation. manufacturer was contacted, and stated that they had no recalls.*ak there was continued squeaking in the front end. sway bar and tie rods were replaced. *ph | |||
| 02/07/2003 | 47574 | 3 | |
| Upper and lower ball joints worn out. both front lower ball joints replaced at 52264 k miles, 5/17/01 and again at 89387 k miles on 02/07/03. also replaced the upper ball joints at 89387 k miles on 02/07/03.*ak | |||
| 04/15/2003 | 60000 | 1 | 12/15/1997 |
| I wanted to report that i too had to replace the upper ball joints for my 1998 durango. the dodge dealership identified this problem after i brought my vehicle in for 60,000 mile service. i noticed a soft suspension and unusual tire wear resulting from premature wear of the ball joints.*ak | |||
| 06/15/2003 | 0 | 08/22/1998 | |
| My 1998 dodge durango has been diagnosed with major front end problems. it needs upper & lower ball joint replacement as well as tie rod ends. | |||
| 83000 | 1 | 06/12/1998 | |
| The consumer loss of control of the vehicle. the failure was caused by defective upper and lower ball joints. *ak *jb | |||
| 07/20/2003 | 35000 | 2 | 11/01/1998 |
| I own a 1998 dodge durango, i am on my second set of upper and lower ball joints and now have to replace the front wheel bearing hubs also. my dealer says this is normal, i have never had to replace these items on any other car that i've owned!*ak | |||
| 06/26/2003 | 1 | ||
| Suspension, drive train, and front ball joints bad - 1989, dodge, durango. *ak | |||
| 07/22/2003 | 44000 | 0 | 04/02/1998 |
| 1998 dodge durango at approximately 44,000 miles was diagnosed by an independent mechanic to have worn out upper ball joints that they insisted needed to be replaced (at significant cost) as a safety issue. i took the vehicle to the selling dodge dealer for a second opinion and was told that they were within specifications and not in need of replacement. now at 47,000 miles with the news of the possible defect and failure i am concerned about the safety of the vehicle but not sure if i should spend the significant dollars to repair something that the dealer says is within specifications and does not need replacement. | |||
| 06/30/2003 | 22000 | 0 | 02/10/2003 |
| I own a 1998 dodge durango with 22,000 miles. all four front end ball joints are in need of replacement. this is an extremely common problem with the dodge durango and dakota models. while the worn ball joints have not caused an accident in my case yet, they will need to be replaced prematurely at a considerable expense to me for what appears to be a design/manufacturing flaw. i reiterate that my worn ball joints have not yet caused me to have an accident, but only because i am observant enough to notice the clicking sound they make and to have them replaced before they do cause a potentially serious accident. i have seen pictures recently of other owners of this make/model vehicle who have had serious accidents due to this mechanical failure. *nlm | |||
| 01/01/2001 | |||
| While traveling on highway and without prior warning vehicle was vibrating from underneath the vehicle. front ball joint were warped and rusted. *ak | |||
| 1 | |||
| Upper ball joints and upper control arm failed. nlm | |||
| SUSPENSION - FRONT - HUB | |||
| 08/01/2004 | 2 | ||
| Relating to nhtsa action number : ea03023: i own a 1998 durango with the exact same conditions. i have spent $1000 to fix one side of the front end (hub assembly, ball joints, control arms, tie rod ends - it all had to be replaced) and need to come up with another $1000 to fix everything on the other side. why is the recall only for 2000-2003 model years? the problem is reported for model years 98 and 99 - my search on the nhtsa website was for 1998 model year issues and this issue is listed as a problem for 1998, although most complaints seem to come from my 2000-2003 owners, that's not a reason to not fix the same exact problem that affects my model year.*ak | |||
| 12/16/2003 | 58000 | 3 | 01/01/1998 |
| While driving at 45 mph consumer heard a clanking noise coming from the front end. vehicle was towed to the dealer. and dealer replaced the ball joint assembly on both sides, and the front hub assembly.*ak dealer replaced ball joints and front hub. *la | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 03/15/2007 | 1 | 11/19/1997 | |
| Tl*- the contact stated that during a routine check up of the 1998 dodge grand caravan in 2006 the mechanic discovered the vehicle had a corroded strut mount suspension tower. the vehicle was taken to the another mechanic on 4/5/2007, who stated that the corrosion had gotten worse. the vehicle was not experiencing any failures due to this corrosion at this time. *ak | |||
| 10/21/1999 | 1 | 02/15/1998 | |
| Front and rear struts failed causing leakage. mjs | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 03/26/2004 | 45454 | 1 | 08/06/1998 |
| Just had ball joints done *840$ next day shock is blown out @45,454 miles now another 80$ and a stain in my new drivewy.*ak | |||
| 12/10/2002 | 40000 | 2 | 10/20/2000 |
| With 40,000 miles had to install lower ball joints and right side inner tire rod i installed left inner tie rod and upper ball joints when vehicle was apart, also installed mono-max kyb shocks front and rear and install new bf goodrich tires front and rear had 2 different people check and set alignment and can not get vehicle to stop drifting right andhas chopped wear patten on right front wheel has to install new thermostat gasket. *jb | |||
| 07/26/2003 | 1 | 08/23/2001 | |
| The front end of my durango has had over 3 thousand dollars worth of work, and has never had an accident and only has 60,000 miles on it. both drivers and passenger side ball joints have been replaced (twice). tie rod ends,control arm,and front shocks have had to all be replaced.the vehicle pulls to the right (dramtically) especially when braking, and has always done so, no matter what we do. this is an on going problem, the last replacement was done approximately 1 year ago.*ak | |||
| 1 | |||
| All shocks failed. nlm | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 06/24/2003 | 68202 | 1 | 02/27/1998 |
| Events leading up to failure: 1.) noise eminating from the front of the vehicle ? clunking, squeaking; 2.) loose steering associated with clunking; .) wandering at speed. *ak failure and consequences: 1.) prior to complete failure the vehicle was diagnosed by a local dealer as worn lower ball joints, right inner tie rod end, and sway bar bushings 2.) possible consequences of not determining the problem prior to failure ? unsafe operation or life threatening accident due to steering failure correction: 1.) replaced lower both lower ball joints, sway bar bushings, and the right inner tie rod end ($777.78 parts and labor) in light of recent recalls regarding ball joints of 2000-2003 dodge dakotas and durangos, we believe investigation into earlier models is warranted. extremely similar symptoms are evident on the earlier models prior to 2000 leading us to believe the problem existed prior to the 2000 model year. given this vehicle was rarely placed in extreme conditions (off-road maneuvers, etc.), never in an accident, and with the majority of the time spent on paved roads, failure of ball joints and other suspension components in the 50,000 to 60,000 mile range is premature. we request an investigation into including 1998-1999 dodge durangos into the formal ball joint recall as detailed for the 2000-2003 models. | |||
| 01/06/2005 | 1 | 03/04/1999 | |
| 1998 dodge durango. replaces lower ball joints two years ago ($500+). now after 75000 total miles i have to replace the upper ball joint and tie rods. dodge did not extend their recall back far enough. the only go back to year 2000 models.*ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 08/15/2002 | 70000 | 2 | 08/15/2000 |
| Premature wear on upper and lower ball joints on both sides of vehicle. the separation of these components cause the driver to lose control of the steering and could cause the vehicle to roll over causing serious injury or death. in addition to the ball joints, the wheel bearing assemblies fail prematurely which in combination with the ball joint problem greatly increases loss of control of the vehicle. this vehicle also has a problem with the transmission slipping with less than 70,000 miles on it. this causes slow acceleration which could cause an accident resulting in serious injury or death. *nm | |||
| 05/25/2004 | 72 | 4 | 11/10/2002 |
| All 4 ball joints on the vehicle were close to failing at 72,310 miles. plus, an inner tie rod was bad and the right wheel bearing. this caused the steering to be very loose and it became hard to control. *ak | |||
| 01/03/2005 | 126759 | 2 | 06/06/2001 |
| My 1998 odge durango 4x4 sltt was very difficult to keep on the road. it seemed to be driving sideways. i was very alarmed and took it to the goodyear dealership in cedartown, georgia. the goodyear dealership said the balljoints were dangerously worn and must be replaced immmeadiatly. i took it to my personal mechanic and he also said the ball joints and tierod ends had to be replaced bearings were very dangerous and must be replaced because the car was unsafe to drive. he advised me to contact the dodge dealership due to a recall. the dodge dealership said the recall only included 2000-2003 4x4 durangos. i have no choice but to replace the ball joints and tierod ends because it is unsafe to drive. i feel that the dodge chrysler corporation should be responsible for the cost of the parts and service fees as well as labor to fix this dangerous condition on my dodge durango.i would appreciate any help in resolving this matter. this could have been a life threatening condition, and i feel the dodge corporation should be aware of the problem and help to resolve and recall cars of this make and model due to the fact that the 1998 model has similar defects as the 2000-2003 models have which have been already recalled. *ak | |||
| 12/31/2004 | 140000 | 2 | |
| While driving at 35 mph a grinding/popping noise came from the front left end of the vehicle. consumer pulled over to inspect the noise, and noticed the left front tire had came off. the tire was turned outward and hanging. vehicle was towed to the dealership, who indicated that a bearing was needed. also, both upper and lower ball joints were defective, and needed to be replaced. *ak *tt | |||
| 02/05/2004 | 73366 | 3 | 06/17/2003 |
| 1) abs and brake lights came on, whining noise from front end 2) dealer determined ball joints in front and wheel bearings in serious shaped, laughed at how i was just driving on the highway since the likelihood of the wheels falling off was so high.*ak 3. dealer installed 2 hub brakes, bearings in front ($1025.30 cost) and overhauled rear differential, bearings worn and excessive movement in pinion ($924.48). * now i hear nhtsa has discovered this on 00-03 durangos (mine is a 98) and wants chrysler to recall them. i paid all this money to correct a problem even the federal government says is chrysler's fault. they should give me at least a credit for future repairs. | |||
| 08/08/2003 | 97092 | 5 | |
| While driving 40 mph the front wheel bearings failed. as a result the vehicle became uncontrollable and the driver had to pull to the side of the road. please provide any additional information. *nm | |||
| 103000 | 06/12/2002 | ||
| The vehicle makes a loud humming noise. took to the dealer, and the dealer says the front wheel bearing joint needs replacing. consumer say, the wheel could come off according to the news. please provide any further information. | |||
| 12/15/2003 | 1 | ||
| I have had numerous problems with the front end of my 1998 dodge durango slt 4x4. i recently had it in to replace the wheel bearing on the passenger side and two of the ball joints costing me close to $500. less than 50,000 miles ago i also had to replace a wheel bearing and i believe it was on passenger side as well. there is a lot of noise from the front end at all times. it just seems to me that there shouldn't be that much trouble with this vehicle. the first wheel bearing problem i had looked like the wheel was going to fall off when you put it in the air and moved the wheel. *ak | |||
| 01/27/2004 | 70000 | 1 | |
| An independent mechanic replaced the upper and lower ball joints and the wheel bearings due to failure. *jb mechanic said that the ball joints failed prematurely. the failure of the wheel bearings occurred three weeks after replacement of ball joints. tires were destroyed due to the failure of wheel bearings. *la | |||
| 12/19/2003 | 48000 | 1 | 06/09/1998 |
| Wheel bearing disintegrated making vehicle immobile, grinding noise just prior with to failure. *la | |||
| 11/17/2003 | 79000 | 1 | |
| 98 dodge durango-wheel axle failure.wheel bearing and sensor replaced on front driver side. wheel about to fall off! *ak ivoq n 20010405 n y y gs auto ganley dodge west, inc. cleveland, oh 44111 v | |||
| 1 | |||
| Consumer heard while traveling at any speed a loud grinding noise coming from front end of vehicle. dealer serviced indicated that front wheel bearing needed to be replaced. *ak | |||
| 08/10/2003 | 1 | ||
| We recently had our durango in for preventive manintenance and discoverd front end ball joints had abnormal wear and posed a serious hazard while driving. further research on abnormal wear found that a number of durango's reported same type of abnormality. we paid over $800.00 for repair and feel this type of problem should be strongly considered for recall regulations. this could have caused a serious accident to my family and other durango owners as well.*ak | |||
| 07/31/2003 | 93315 | 2 | 12/18/2000 |
| While driving the vehicle i heard a load pop, at whcih point steering became difficult and it felt like something was rubbing or hanging in the front suspension. i took the vehicle to a dodge dealership in columbus and was told that the right and left control arms need to be replaced, the left and right tie rods, and the right and left wheel bearings all must be replaced. total repair cost to be $1,900. i have owned the truck 3 years and have put approximately 35,000 miles on the vehicle during the time period. we have had regular maintanence during this time period. it appears that the damage to the front suspension system is highly unusual for such a short time to have owned the vehicle. *ak | |||
| 11/13/2002 | 133000 | 1 | 01/01/2000 |
| Front end had to be replaced because of loose steering. dealer notified. *ak both control arms and bearings were replaced. *ph *jb | |||
| 110936 | 1 | 08/21/2001 | |
| The upper ball joints, wheel bearing and tie rod needed to be replaced because they were loose, per dealership.*ak *ph *jb | |||
| 04/24/2003 | 121000 | 02/23/1998 | |
| Front wheel bearing failure on a 1998 dodge durango. the failure caused the front wheel to collapse into the spindle which caused excessive heat and sparks to rupture front brake line and cause a fire. | |||
| 07/20/2003 | 35000 | 2 | 11/01/1998 |
| I own a 1998 dodge durango, i am on my second set of upper and lower ball joints and now have to replace the front wheel bearing hubs also. my dealer says this is normal, i have never had to replace these items on any other car that i've owned!*ak | |||
| 08/26/2000 | 10/01/1999 | ||
| In july i started noticing a loose clunky feeling from the front end. i brought it too tuffy auto service in saginaw, mi. they said the front(left and right) bearings were bad. and also a left idler arm. this is not a problem that should happen to a vehicle with only 65,000 miles. what can or should i do. | |||
| SUSPENSION - MULTIPLE AXLE | |||
| 05/20/2004 | 72995 | 1 | |
| Vehicle acquired in july of 2004. all component system failures listed have occurred since that timeframe. engine overheated due to two (2) freeze plugs that failed between the rear of the engine and the transmission housing. reverse lights no longer function and cause is still under investigation. front transaxle assemblies were replaced as were the lower ball joints. vehicle is currently at a repair facility requiring upper ball joint and tie-rod end replacement.*ak | |||
| 11/13/2001 | 3 | 05/22/2000 | |
| Hearing noise in the rear end of the vehicle, consumer took car in for inspection. the vehicle needed bearings replaced. the bearings have been replaced three (3) times. dodge informed consumer that the whole rear of vehicle is faulty. *jg | |||
| SUSPENSION - REAR | |||
| 09/08/2004 | 1 | ||
| A knocking noise was heard coming from the rear of the vehicle. consumer took vehicle to dealer for inspection,and mechanic informed consumer that the problem could not be duplicated. *ak | |||
| 07/03/2003 | 81000 | 1 | 02/01/1998 |
| The consumer stated the seal on the transfer case leaked fluid. in addition the rear end disintegrated. dealer notified. *ak consumer stated a trucks rear end shouldn't disintegrate with 81000 miles. *ph *jb | |||
| While driving rear end locked up and vehicle stalled in middle of highway. vehicle had to be loaded on truck to be moved. dealer contacted.*ak | |||
| 04/22/1999 | |||
| Rear end of vehicle has been disassembled twice and put back together to correct a gear problem that has bored out of tolerance. please provide any additional information/attachments. *ak | |||
| 05/25/1999 | 1 | 02/01/1998 | |
| I was driving in a rainstorm and hit a pocket of water on the highway. i hydro-planed into a concrete barricade, hitting the wall at about a 40-45 degree angle. the rear end started to spin counter-clockwise, so i steered into the skid. this stopped the counter-clockwise skid, but threw me back into the barricade - hitting the entire driver side and more especially the rear wheel. when i hit the wall, the rear driver side leaf spring whiplashed in-board and cracked the gas tank. the crack is approximately 2-3 inches long. i did not notice the crack right away, and was able to continue home. the low fuel warning light came on and i stopped for gas. it was at this time that i noticed that the fuel was running out on the ground. i took the vehicle to the local dodge dealer for repair, and perhaps investigation into the faulty placement of the springs. they have ignored the situation and gave me the 800 number for chrysler customer relations. when i called them, i explained the situation and received basically a so what ?? attitude. i am a property and casualty insurance agent and would not want any of my insurance carriers to needlessly pay claims for faulty design. i feel that this needs to be investigated as soon as possible to prevent the unnecessary loss of life and needless property damage. i was lucky that it was raining the night that this happened which lessened the sparks potential. had there been sparks of metal on concrete, i would probably have been burned in the wreckage. i am reminded of the faulty placement of the saddle tanks on the gmc pickup trucks which caused millions of dollars in claims and settlements. i brought this up to chrysler and their question was what do you want chrysler to do?. your response will be greatly appreciated. *ak | |||
| SUSPENSION - REAR - SHOCK ABSORBER | |||
| 10/21/1999 | 1 | 02/15/1998 | |
| Front and rear struts failed causing leakage. mjs | |||