Consumer Complaints

Fail datemilesoccurencesPurchase date
STEERING
10/21/20121550001
 While driving vehicle into a parking spot i heard some very noticeable clicking while making a slight turn then a loud noise kinda like metal dropping on to the street from front end then i experience total loss of steering of my durango. the vehicle continued to run, i was unable to steer at all. i examined under the hood i discovered the belt drive came off. i a ran the belt back around all of the components the vehicle again starts but i cant turn the wheel at all.... not happy! *tr
10/21/2012155000
 While driving vehicle into a parking spot i heard some very noticable clicking while making a slight turn then a loud noise kinda like metal dropping on to the street from front end then i experience total loss of steering of my durango. the vehicle continued to run, i was unable to steer at all. i examined under the hood i discovered the belt drive came off. i a ran the belt back around all of the componets the vehicle again starts but i cant turn the wheel at all.... not happy
09/04/20121315001
 On multiple occasions, beginning two months after we bought the vehicle (used), engine would die for no reason. loss of power steering and power brakes. would turn over, but not restart. after waiting between 10-30 minutes, vehicle would restart. happens at slow speeds, medium speeds and expressway speeds. inconvenient at slow speeds, very dangerous at highway speeds. sounds similar to other complaints regarding cpu/cpm overheating. dodge needs to recall this before someone gets killed! *tr
09/04/2012131500
 On multiple occasions, beginning two months after we bought the vehice (used), engine wuld die for no reason. loss of power steering and power brakes. would turn over, but not retart. after waiting between 10-30 minutes, vehicle would restart. happens at slow speeds, medium speeds and expressway speeds. inconvenient at slow speeds, very dangerous at highway speeds. sounds similiar to other complaints regarding cpu/cpm overheating. dodge needs to recall this before someone gets killed!
06/03/2012138001
 I was driving on the highway at 65mph, and the vehicle shut off completely. lost power steering, power brakes, everything. had 3 small children in the car and had to with all my power (i am 5'9 235 lbs) navigate the vehicle to the side of the road. i have found this is extremely common problem with this vehicle. many of the posts state is a manufacturing flaw of where the pcm is placed in the engine.
02/06/2012160000
 Rescentley purchased this vehicle in great shape inside and out, runs great..the dealer did the state inspection on it and replaced both side upper and lower ball joints and the right front hub/wheel bearing.now 3 weeks later upper and lower ball join on one side need to be replaced again..this is rediculous, i have researched and seen all the complaints pertaining to this problem and am dumb founded nothing has been done about it. i just bought it so dont have any information for prior owners.
04/17/2010159000
 Control arms upper defective on dodge durango 4x4 makes loud popping sound loss of steering control, had to replace both upper control arms left and right and replace all ball joints due to what looks like shreeding and shearing
08/01/2008129146
 Steering problems related to linkage affected by brake resivoir leakage onto linkage to the gear box. fluid ate rubber off of the joints that look to be like that of a u-joint. the first time was a safety issue involving an oversteer situation and the underlying condition was not explained or repaired. the linkage was replaced. one year or so later the durango began to repeat the above situation on an interstate highway at speeds of over 65 miles per hour. again the linkage was replaced and the master cylinder {not including the resivoir} was replaced at my expense due to the age of my vehicle {or lack of warranty}. the problem still exsists because i have no job to pay for repairs or a different vehicle. i have replaced linkage x2 and master cylinder for this situation, also had axel hubs {sealed units} fail due to dry bearing, both sides front. oem replacement parts both failed due to dry bearings in less than 12 months. this also caused a dangerous condition at highway speeds. wobble and oversteering conditions. prior to these problems the rear sway bar links had disintegrated and were replaced. this vehicle has done no off road 4x4 action for as long as i have owned it. thank you !!
10/21/20091348001
 Car auto-stopped while conducting driving lesson for my 15-year-old stepdaughter. we were traveling 40mph on a country road at the time. she drifted off the side of the road, said the steering wheel was stuck. i told her to apply the brakes. she said she was and they weren't working either. we went through a stop sign and were very nearly t-boned by cars from both directions. my stepdaughter sensibly did as i instructed and pushed as hard as possible on the brake, managed to stop the car before plunging into the river in front of us. i had been having problems with the car for six months previous to this incident. two diagnostics reported that the vehicle was auto-stopping but not why this was occurring. a local mechanic suggested it was probably the gas gauge sensor in the fuel pump which made sense to me because everything but the gas gauge worked whenever the car auto-stopped. it would typically restart within 15 minutes or so. i assumed we had solved the problem when the mechanic replaced the fuel pump. i know now that the fuel pump was not the problem although i don't know what is wrong with the car. i have researched this on the internet and found there are hundreds of other people going through the same difficulties with 1999 dodge durangos. my wife, stepdaughter and i were very lucky not to have been seriously injured during the driving lesson. this situation needs to be addressed before someone is hurt (if they haven't been already). *tr
03/18/20061
 I own a 1999 durango and a 2001 dakota both have loose intermediate shafts. the steering is very loose in both trucks. i spoke with many owners of these types of trucks and all have the same problem may cause a serious accident when someone looses steering going 55 mph i think we should make this problem known before somebody gets in an accident and gets someone killed. *tr
06/01/2009170000
 Tl*the contact owns a 1999 dodge durango. the contact stated that the vehicle had stopping issues. while driving 70 mph, the vehicle stopped without warning. there was a loss of all electrical components, power steering, and abs. she had to pour cold water on the computer in order for the vehicle to restart and was almost struck by a semi-truck in the process. the contact was concerned for her safety and her life. the manufacturer would not assume any liability for the failures. a dodge specialist stated that this was a frequent issue. the current and failure mileages were less than 170,000.
06/11/199920000
 Tl*the contact owns a 1999 dodge durango. while driving approximately 20 mph, the vehicle veered to the left and the power assist pulled to the right. the contact heard a loud noise and smoke appeared under the hood. in addition, the vehicle was not running properly and the brakes overheated with a burning odor. the contact observed severe tire wear. the vehicle was taken to an authorized dealer and the vehicle was repaired. on over 20 separate occasions, the vehicle was taken to an authorized dealer for the same issues; however, the failures still persist. the vin was unknown. the failure mileage was 20,000 and current mileage was 122,000.
02/01/20071
 I purchased a 1999 dodge durango from a private dealer last year. not long after the purchase, while driving the vehicle down the road at about 50 mph, the engine shut off...barely any brakes, unable to steer. this happened several times after that, eventually leading to me not driving it anymore. while researching what was wrong with the vehicle, i came across many other people with the same problem, same make, year and model vehicle. many were reporting their close calls with mva's due to the engine just shutting off and them losing control of the vehicle. this is obviously a wide spread and dangerous problem, that thus far, dodge has failed to recall. i, as well as many others, do not have the money to put in to the vehicle for computer changes and uncertain mechanical work to get our vehicles in safe operating condition. i believe it's time that dodge do a recall and fix this dangerous problem. *tr
01/03/2008201/20/1999
 I was approaching a red light and when i used the brakes my vehicle went over into the right lane, without warning. it didn't swerve or pull, it went!!! there was a vehicle in the right lane and if the driver had not paid attention, i would have hit that vehicle. i had to quickly turn the wheel to the left to regain control of vehicle and consequently ended up running the red light. luckily, i was not killed at that intersection and the driver in the right lane was not hurt, trying to swerve and get out of my way. *tr
05/07/20073
 1999 dodge durango with steering problems customer states that the car on many occasions has had problems with the steering box**cc the consumer stated on the date he purchased the vehicle he informed the dealer of the loose steering defect and was quoted a price of $2,167 to accomplish the repairs and was told that the vehicle would have all new components. the consumer stated the steering boxes were replaced a total of 3 times but to no avail. the consumer further stated the vehicle pulls to the left and drifts both ways but was informed by the dealer the alignment was fine. the consumer stated the foreman suspected the problem to be a flat spot on the front tire. the consumer stated the dealer test drove the vehicle and discovered the left and right upper arms needed to be replaced at the sum of $1,000. the consumer stated he does not believe the vehicle is safe. *tr
07/01/20077000030007/01/2005
 Tl*the contact owns a 1999 dodge durango. while making a right turn at 10-20 mph, the contact heard a clunking noise. the dealer was unable to diagnose the cause of failure. the current mileage was 78,000 and failure mileage was 70,000.
10/18/2006950001
 I have a 99 dodge durango 4x4 with a 5.9l engine and i continually have to replace the front tires due to excessive wear from the inside tread. i went to get a front alignment and the establishment told me that i would have to replace all the ball joints and steering rods to be able to do an alignment. these have to be defective since i know people with the same issues that i have. i have not repaired the problem since it is a expensive problem to fix. *nm
01/25/2005100250106/15/2000
 Lost total control of steering on an interstate highway going 65 mph. steering wheel did not control the tires. i am told the steering slip joint contracted . the consequencys of this injury could have resulted in death of myself and family members.luckly it did not.. i am saving the part if dodge wants to inspect it. i was never so horrified in my life as i did not have control of my diving situation. i would expect chrysler to pay for the repair and fix the part /inspect the ball joints . *ak
09/15/200387256
 Without any warning, and on 3 separate occasions my 1999 dodge 4x4, durango completely shutdown while driving. after the first incident, w/the abs and engine light on the vehicle was taken to a dodge dealer for service. it was found that a speed sensor needed replacing, this was done. approximately 4 days later while driving on new york ave. in washington dc, the durango again completely shut down, on this occasion and subsequent ones, no warning lights were shown, no evidence was given that vehicle was about to shut down. on the last occasion sept 17, 2003 it again shutdown while driving approximately 45 mph on leesburg pike in falls church va. unlike the other 2 occasions this time it would not restart, although the engine attempted to turnover. it had to be towed, where it is currently undergoing another diagnosic, currently i am awaiting a call from the service technician. additionally the car has 87,256 miles and 3 years old, the back windows are not working due to a failed power housing unit for the windows. the approximate cost is $500 for repairs.
03/11/2004947206
 While braking/turning consumer heard a loud popping noise, and steering pulled to the right. dealership was notified, but did not resolve the problem. *ak
11/17/2003107/02/1999
 My 1999 dodge durango has a major front end steering problem. we have taken it the dealership for repairs on numerous times. each time the fix something and then they tell us it needs additional work also. the repairs bill just keep stacking up. i am trying to find out if anything the dealership repairs will be worth my time and money. my durango can only be driven by me, due to the steering problem as i know what i can and can't do when i am driving. it is a very dangerous problem and i will not let my other family members drive it until it gets fixed. please let me know what to tell the dealership to do to fix the problem and will this be a factory recall or warranty repair. i know i am not the only one out there that as this severe front end steering problem. *nm
08/15/200372600207/15/1999
 My engine blew last summer due to low oil pressure. the service mechanic knew it was bad and did not tell me about it until it blew. it cost me $6000.00 for a new engine. now my sterring is rocky and virbrating and clicky when i turn. *ak
11/01/2003105000206/01/2002
 While driving steering wheel was loose. upon inspection of the vehicle mechanic determined that the passenger's side upper ball joint was loose, and the tire could fall off at anytime. also, mechanic indicated that both the upper and lower ball joints needed to be replaced, but the parts were on a nation wide back order.*ak after parts were replaced, consumer again experienced steering becoming loose. also, repair was made on transmission pan gasket due to a bolt stripped out of the pan. *la
02/23/200472000111/11/2000
 Ball joints and steering knuckle replaced at a cost of $1200 + with only 58000 miles on it at that time. now the oil pressure is fluctuating wildly which could be an indication of premature engine failure. vehicle now has approx 72000 miles on it now. *jb
01/16/20041
 While applying the brakes a vibration was felt throughout the steering wheel. the vehicle was taken to the dealer for analysis. *nm *sc
12/15/200387000101/01/2000
 We own a 1999 dodge durango.... wheel, brake rotor and steering knuckle separated from the vehicle.... ball joint separation seems to have been the problem... apparently, this is a continuing issue with these vehicles. *la
08/17/2003111/13/1999
 I bought my dod durango in 99 with 18,000 miles from poway dodge (san diego, ca). i took it to the dealer in third month after buying it as it was almost about to roll over when turning in a turn. the dealer said this was okay, not to worry. so i kept on driving then it started annoying clicking noise that had been getting worse for over a year but the dodge in carlsbad had not been able to diagnose it. when i brought it in most recently, they were emphatic that it was my ball joint and that my life had been on the line for months! but no one ever noticed every time i brought it in for diagnosis. the dealer i use to go now sold the dealership in poway and thats why now no one wants to be responsible for it. the clicking noise still continues and is getting worse. it is in the rear of the truck and is described like a gear slipping upon dead stop and start not to mention even slow drive now. they told me they hear clear as a bell but cant diagnose w/o literally taking the entire rear of the truck apart and always tell me that it is safe to drive. i drive it with my kids in it. i would like to file a complaint against chrysler and against my dealer poway dodge for negligence.*ak
08/18/199920108/15/1999
 Poor steering, does not trail or drive without constant correction. replaced new tires and new alignment. also found vehicle was out of alignment when purchased from the factory and that it was not uncommon. this is a very hard vehicle to drive. *ak very poor quality steering. we have mostly purchased ford in the past and have an old 91 f150 that drives like a dream. we have been very disappointed in this suv. the suv is a 4x4 slt. everything else i have been very happy with. but when you work this hard to drive especially freeway miles or open road, it's too much. we didn't understand it at first, and then thought it was poor tires, and then alignment, finally we replaced everything and it is still poor. *ak
1
 Consumer noticed at high speeds vehicle steering wheel would shake while vehicle swayed side to side. dealer has contacted and replaced front end. please provide further information. *ph
04/01/199970001309/21/1998
 Consumer stated the ball joint wore out prematurely. dealer notified. *ak the control arms, intermediate shaft had been replaced in conjunction with the ball joints to try and solve the problem with the steering and suspension. chrysler did not take any action to try to solve the problem. there was noise in the steering, rumble/rattle in the front end and had become louder, the steering had become loose, the lower ball joints were defective, and there was excessive play in the control arm. *scc *jb
08/18/20026000301/15/2000
 Front ball joints/steering arm failure, brake failure, causing loss of steering and brakes to lock up, steering arms replaced three times, on both sides. rear leaf spring snapped when vehicle was 3 months old. steering wheel locks up when vehicle is shut off, and cannot be unlocked in certain positions with key. *nlm
03/05/200355000106/04/1999
 After only 55,000 miles the entire front suspension system failed. both upper control arms, ball joints,tie rods needed replacement. $1700 repair on a $30000 truck!*jb
450005
 There was a popping noise in the front end, the dealer could not duplicate the problem. the consumer was told by a service dealer the steering assembly had excessive play. the consumer noticed on the right side rear upper bushing had torn a rubber grommet. scc *jb
02/15/2000111/01/1999
 Steering does not return at slow speed after a full turn,dealer worked on it 5 times including changing the power steering unit and then the rack and pinion. finally on the 5th trip to the dealer they told me that it was the tires, so i had two micheilen tires on the front and it did help but did not completely cure the problem and since i had the tires installed it seems to be getting worse again. the service manager now tells me that is the nature of the vehicle*ak
STEERING - COLUMN
12/20/2003720001
 Vehicle continuously pulled to the right while driving. dealership was unable to perform a front alignment due to premature wear of the upper ball joints. also, steering column was defective. *ak
1
 Consumer states steering leakage and ball joint became loose and vehicle started pulling to left. dealer serviced vehicle. please provide any further information. *ph
05/16/200340000306/21/2001
 I own a 1999 dodge durango. i have had alot of trouble with it. at first when i would call or take it by the dealership, they would tell me that nothing was wrong. the first problem was with the steering wheel making a rattling noise between 20-30 mph. they first told me nothing was wrong it was tire noise. then i brought it back a week later and they replaced the catalytic converter. when it was still doing it a week later, i took it to another dealer and the steering column was found to be bent and replaced. not long after that i had trouble with the engine, when i would stop, the engine would idle down and almost stall. i stopped at a gas station and found i had no oil. i put in two quarts and called the dealer. they found the plenum gasket had a leak. i had that replaced for over $450. shortly after that i was traveling home on the highway and it hesitated and the check engine light came on. i took it into the dealer and they ran a diagnostics test and couldn't find anything wrong. i notice that the rpm's had started revving up and down while you were driving right after this happen. i called and questioned about it and they said to change the oil. it still did it after an oil change. while on our way home to ny, we had stopped and it stalled in the middle of the road and the check engine light came on again. when we got home i took it in and had another test done on it. they replaced the output speed sensor and said that was going to fix it. it still did the rpm thing after that, and they told me that i would have to pay for another diagnostics test. i have since, gotten a tune up and oil change, and it still does it. the check engine light keeps coming on and going off. i am sorry that this is so long, but i feel like i have tried everything and no one will help. my questions are, have you heard of anything like these problems before, are there any related recalls, and is there anything you can do to help get this resolved? i would appreciate any help! *nlm
STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE
12/10/20042004/01/2004
 When trying to start vehicle it fails or it starts and dies. it has also stalled when driving several times, locking up the power steering, almost causing accidents.*ak
10/12/2001295741
 Steering wheel locked up, it was impossible to steer the vehicle. it skidded and crashed. driver sustained minor injurues. vehicle was totaled, no defects were found. *ak
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
04/18/2005120000608/13/2002
 Started with rebuilt transmission, then sludged in motor. had to replace motor with only 120,000 miles motor and transmission 5,000. also had to replace ball joints, tie rods and bearings cost $1,000*ak
11/28/200374000111/14/1999
 The steering box on my 1999 durango failed. i am advised that dodge is having major problems with steering boxes on these vehicles. my mechanic advises that there are thousands of durangos with bad steering boxes and new one will not be available to april 2004. if this is so this is a major safety issue which the ntsb should look into and if necessary a recall should be forced.*ak
1
 Consumer took vehicle to mechanic for an alignment and tire rotation. mechanic advised consumer could not perform alignment until all 4 ball joints were replaced due to being excessively worn. also, mechanic indicated that ball joint failure has caused the gear box to leak.*ak
04/25/2003104/22/2003
 The consumer purchased the vehicle on 4/22/03 and drove it for 3 days. while driving, there was a popping noise in the steering . the consumer took the vehicle back to the dealer on 4/25/03 and was told by the dealer they could not take a look at the vehicle that day, but to bring it back on 4/28/03. he took it back today, and the dealer stated the popping noise the consumer heard was the steering gear box which had failed, and the cost for replacement was between $700.00 - $1000.00. *jb
STEERING - GEAR BOX - SHAFT PITMAN
10/26/200475536105/03/2001
 Vehicle front end made a clunking noise and felt loose when driving on rough roads which was determined to be caused by cracked and loose ball joints. dodge dealer repaired same but refused to cover under warranty or recall. dealer also replaced l & r inner tie rod ends and steering gear, which they said were damaged by wheel play due to the bad ball joints. old parts were kept by dealer, availability at this time is unknown.
STEERING - HYDRAULIC POWER ASSIST - PUMP
09/01/1999108/01/1999
 Consumer stated that the vehicle had no power steering, dealer stated that the power steering shaft pump shaft had broken, dealer replaced power steering pump. *slc *yh
11/06/2000111/01/1998
 Pinion shaft snapped off jamming into gear box, causing rear wheels to lock up. power steering pump failed causing loss of control. car crashed into curb.*ak
STEERING - HYDRAULIC POWER ASSIST SYSTEM
09/27/2005660061
 While driving less than 600 from my house in my 1999 green dodge durango 4 door the power steering went out causing an accident with a parked car. i had the car had to be towed to the dodge dealership in warren michigan i was told that the power steering seal blew causing the loss of power assist steering. the loss of this type of failure as you know makes driving harder that a car without power steering at all. i ask the dealership to have dcc look into the cause of this failure which cause the accident without any prior leaks or loss of fluid. the investigation letter stated that a vehicle that was built june 23, 1999 and had 66,006 miles would have these kinds of failures. the vehicle was inspected less than 3000 miles prior when it was taken in for air conditioning core issues. the dealership did an inspection and found other leaks but did not find issue with the power steering pump. i have looked all around the vehicle and operator's manual which does not have this information that steering can be hampered when the vehicle is older than 50k miles. the cost of the work to get he suspension , ball joints, tie rods , control arms, you name it will be just less than $5,000 dollars. does dcc know people could be injured or killed by these kind of problems. i hope this will not go on unfound ears. keep up the good work!!!!! stacy scicluna, warren michigan 586-757-7947 . *nm
01/29/200591000304/30/2004
 Consumer reported two incidents. first incident involved vehicle experiencing a thumping noise when accelerating from a stop position. vehicle had been to the dealer, and dealer replaced the front wheel bearing. the second incident involved vehicle losing steering control while driving 35 mph. this almost caused a tractor trailer crashing into consumer's vehicle. the vehicle was taken back to the dealer, but problem recurred. *ak
09/15/20041
 When driving at any speed steering wheel pulled to the left/right. this caused a distraction to the consumer. dealership was notified., but did not resolve the problem.*ak
09/07/2004712/23/2002
 While driving there was a popping noise. the vehicle was taken to the dealer in which they found that the upper and lower ball joints were completely worn out. *ak the cover under the hood was ripened, the black guard under the front of the vehicle was hanging, the coolant resevoir was leaking, the power steering fluid leaked, the a/c was not cooling due to an open wire from the low push switch, and the fuel gauge did not read properly. *sc
04/01/2002
 Consumer called complaining about having problems with steering. while driving she lost control of the vehicle, and was involved in a collision. upon impact, air bags did not deploy. manufacturer was contacted and stated that an independent investigator will go to see the vehicle, but nothing happened after that.*ak
04/23/2002605/01/2099
 Car shuts off at varrious speeds without any prior warning. two dealers say nothing is wrong, there are no fault codes recorded in the computer. very dangerious!! car loses power steering, brakes, etc. i have already come close to being hit twice. vehicles are you have no idea that the durango has totally lost power . fives times after this occurance the durango restarted after sitting for a few minuites, once it did not re-start and had to be towed. as soon as it came off the roll-back it started like nothing was wrong. dealers say they drive it and they haven't been able to duplicate the failure. they have cleaned & replaced several parts, but the problem persists. there are at least 12 other complaints on this data base with the same problem. help
09/27/2001
 Consumer was about to switch lanes and steering got stuck. consumer slammed brakes and vehicle landed up on right side of road and went into bush. dealer claimed that water pump/ serpentine belt failed. *ak
08/15/2001211/01/1998
 While approaching tucson on i-10, on inside lane, at legal speed of 75 mph, total loss of engine power,power steering and dash lights.narrowly missed getting hit by passing cars and trucks.lucky to get to side of road for towing without accident.failure of power control module(computer malfunction)& required replacement.same problem when suv 6 months old,requiring replacement.loss of all power occurs without warning.two failures of critical part in two years too much, very dangerous.
12/28/1999311/13/1998
 Steering wheel made excessive whining, dealer replaced gear, pump, and fluid, dealer replaced steering gear twice more. *slc
07/29/1999
 Intermittently while driving vehicle stalls unexpectedly. also, loss of power steering which may cause a crash. about 5 minutes later, vehicle will start up again. dealer cannot determine the cause of the problem. please provide further information. *ak
STEERING - LINKAGES
01/28/2004740005
 The subject vehicle purchased used when approximately one (1) year old, a 1999 dodge durango, 4-wheel drive 5.2l engine, has a failed power steering gear box. the symptom of failure is best characterized as an over boost. when the vehicle is parked on ice, or is jacked, engine running and the steering is turned with moderate force 2 to three inches in circumferential rotation the steering wheel will continue to turn for up to three quarters of a revolution without further input. the defect is more pronounced to the left, than the right. shortly before vehicle reached the end of warranty mileage (36k miles) vehicle was taken for service to a local dodge dealership (penske chrysler jeep dodge 4505 west 96th street, indianapolis, in 46268 phone: 317-872-6200). among the requested work items was the slight resistance (or pop) just right of center when turning to the left. in late 2003, after the reports of ball joint failures on dodge durango's i elected to closely inspect the ball joints and found some wear. the wear was not to the dodge durango manual limit, but i was uncomfortable with the wear, and the wear pattern evident on the front tires. all four (4) ball joints replaced with moog parts just prior to christmas 2003. when the vehicle was taken to the local firestone for alignment (firestone tire & service centers 8583 michigan rd, indianapolis, in 46268 317-876-3983) i was advised the steering gear was suspect of being failed due to the slow roll condition noted above. dodge dealership qureied as too part availability. my wife was told the steering gear was on back order. that the replacement part would be a new part number, and that there would be a minimum two (2) week wait. the nhtsa is encouraged to investigate steering gear box failures on dodge durango / dakota vehicles and correlate all steering related reports to ensure a systemic design or quality control defect is not evident on these vehicles.*ak
08/28/2002106/12/1999
 I was on my way to work one morning and was just down the road from my home when all of a sudden, my steering wheel just started spinning around in my hands, a bolt about 3-4 inches had worked it's way out of the linkage. i applied my brakes, but the truck was coming down a hill and i ended up at the bottom of a 20 foot culvert. luckily the vehicle didn't roll, or i probably wouldn't be here today. we had work done on it 6 months after we leased it (dec, 1999) and were told they had to remove the steering column to fix the heater--after the accident, they had no recollection of doing any such work and even tried to tell me that we had not leased the vehicle from them, they never had that vin# in their system. my insurance company investigated it and told me that over time, the vibration made the bolt fall out of the vehicle.
04/06/2002104/01/2099
 Grinding noises and uncontrollable pulls to the right made the vehicle hard to control, especially when travelling on the highway - this causes an extreme safety problem. brought the durango to auto mechanic, he told us the left front tie rod needed replacement. replaced tie rod end and found out left front wheel bearing is gone and is subject to seizure at any time. if this is not a safety hazard, i don't know what is because this front end suspension problem has the propensity to cause the vehicle to rollover when travelling on the highway or to tip on its side when driving upon back, city or suburban streets.
07/19/2001105/01/1999
 No summary listed for abov evehicle. *ak
11/01/1999
 Vehicle accelerates/ motor makes a knocking sound. dealer replaced sparks, it caused vehicle to loose horse power and fuel economy. a new intake gasket was put in, and the computer was scanned to add a new code for more fuel. problem was not solved. *ak
05/02/200105/01/2000
 Current problem: ball joints and tie rods need to be replaced, although i complained several times about feeling there was a problem with the arms or something in that area, nothing was ever looked at because they could not produce same bump i felt, so they repeatedly told me there was no problem. when i took my durango for new tires on may 1, 2001; the tire place robertson tire in tulsa, said the ball joints all needed to be replaced and the left front brake was toast. since i did not put my concerns of the arms or ball joints in writing i have no proof that i had mentioned it to them the several times before when they performed other work on my vehicle. also, we had numerous problems with the abs brakes. we had to take it to the dealer 5 times before the problem was corrected, also i was told my brakes were fine on febrary 23, 2001 only to find out on may 2 they were not fine. the engine is using oil, which the dealer said is a gasket problem. the 4 wheel drive stays in 4 wheel drive even after taking it out. the left front window power window had to be replace early on because it was defective. transmission seems to start in 2 at times but then goes away. east tulsa dodge has fixed most of our past problems because it was still under factory warrenty. the ball joints and tyrods are not even under our extended warrenty we purchased. after reading your customer complaints, i am very concerned with the drive shaft problem, the air bag and seat belt problems and engine stalling problem. *ak
09/25/1999111/01/1998
 I was proceeding on a straight road on a bright, sunny day at about 45mph. i went to turn the steering wheel slightly and noticed that the tires did not respond. i turned the wheel again and there was no response. i immediately hit the brakes and the vehicle pulled to the right hand side of the road, stopping in the gravel on the shoulder. i called the chrysler 800 service number and explained the situation to a representative. a wrecker arrived 30 minutes later and the driver turned white as a ghost when he spun the steering wheel in circles without any response. he indicated he was thinking about buying a durango but not anymore. evidently a 3-4 inch bolt had come loose from the steering column somewhere under the dashboard and this is the only thing linking the steering wheel to the front wheels. if this is the case, this represents a fatal design flaw in the durango, and there should be an immediate recall. my son and i are very fortunate to be alive. having worked for ford for 10 years, i'm sure chrysler is aware of this defect, but has estimated they will pay out less in wrongful death suits than the cost of a recall. i am outraged that a vehicle with this type of design flaw could be manufactured.
STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT
05/07/200352000107/17/1999
 I have a 1999 dodge durango with 54,000 miles that is already needing new front ball joints. the vehicle has started shaking at various speeds. this problem was diagnosed by a garage mechanic who is not connected to dodge. after checking with the local dodge service manager, who checked the ball joints, i was told the ball joints were within specification and that a new idler arm was needed. i have since replace all 4 tires and shocks but the problem still persists. i'm concerned that i am driving a safety hazard. *ak
STEERING - LINKAGES - KNUCKLE - SPINDLE - ARM
3
 Had taken vehicle to an independent tire mechanic for replacement of tires. while replacing the tires mechanic determined that front upper ball joints were worn out. this problem was causing front wheel spindle and hub to move very easily. the upper ball joints were replaced. *ak
103/01/1999
 No summary listed for above vehicle. *ak
06/25/2000102/01/1999
 Dodge currently has nation wide back order of over 1100 2x4 ball joint assymbles.my truck is not repaired due to parts avalability.b/o promptted my request.dealer found problem at 18 mos. of service during routine alignment service. *ak
STEERING - LINKAGES - TIE ROD ASSEMBLY
01/18/20071070001
 Tl* - the contact owns a 1999 dodge durango. the mechanic stated that they were unable to authorize an alignment on the vehicle until the upper and lower ball joints had been replaced. the contact had no warning that there was a recall on the upper and lower ball joints. according to the repair shop this failure occurs frequently with dodge durango's. the contact is aware of the safety risk involved while driving the vehicle. *jb the dealer also replaced the inner tie rod ends. the consumer provided the invoice for service performed on vehicle. updated 05/21/07*tr
10/02/200692245212/01/1998
 Tl* - the contact has a 1999 dodge durango and complained about two ball joint failures. at 50013 miles contact had to take the vehicle to his local dealership who replaced the lower right ball joint. at 92000 contact took vehicle to zrubek's for a front end alignment and the repair shop stated to the contact that they had to replace the two upper ball joints, and two inner tie rods. *ak updated 1/29/2007 - *nm
01/15/2006856311
 My 1999 dodge durango failed inspection due to failing upper and lower ball joints on both sides of the vehicle. in addition, the failure of the ball joints led to the failure of the outer tie rods on both sides. the inspector advised me to not drive the vehicle until the repairs were made due to their potential to cause a serious accident. *nm
10/01/20061
 I have a 1999 dodge durango and i am having crazy steering problems. ball joints and tie rods are gone. i have seen recall on 2000- but why no 1999. same truck, same problem and i know i am not the only one. *nm
02/14/200665298112/15/1998
 There was a noise coming from the front end of the vehicle at various speeds and tire wear was abnormal. i took the vehicle to an independent repair shop. upon initial inspection, the upper and lower control arm ball joints were loose and needed to be replaced on both sides. the inner tie rods also had to be changed due to the loose ball joints. the total cost of repairs, even with my military discount was $950. the vehicle had only 65298 miles on the odometer when it was taken to the shop. luckily i noticed the problem before the ball joints separated and caused an accident. this problem put my life and my family's life in harms way. 1999 durangos should have been a part of the recall on ball joints. there is a nhtsa recall campaign id # 04v596000 regarding the upper ball joints. the vehicle has the same problems as indicated in the recall. however it is not included in the recall due to the vin. 1b4hs28z8xf577617. *nm
12/15/200587000106/15/2003
 Defective joints & tie rods, faulty oil pump, transmission shifting problems, faulty water pump, bad rotors. *nm
06/24/2005109129108/20/1999
 Replacement of worn front end suspension ball joints and tie rod end was necessary due to defective design. *nm
11/23/2005311/22/2005
 Dt: the contact stated while driving heard a knock in the engine. a local mechanic found the engine threw a rod. as a result, it needed a new engine, tie rod, and serpentine belt. the vehicle was taken to a dealership, and they state it needed a new rod and crankshaft. the manufacturer instructed the dealership to take the engine apart to locate the internal problems. this has not been done at this time, and no repairs have been made. *ak
10/26/200475536105/03/2001
 Vehicle front end made a clunking noise and felt loose when driving on rough roads which was determined to be caused by cracked and loose ball joints. dodge dealer repaired same but refused to cover under warranty or recall. dealer also replaced l & r inner tie rod ends and steering gear, which they said were damaged by wheel play due to the bad ball joints. old parts were kept by dealer, availability at this time is unknown.
09/23/200587000509/01/1999
 1999 dodge durango major front suspension issues - fails state safety check- see numerous discussions on the web is the an engineering analysis underway? bad need repair: both lower ball joints, 1 upper ball joint, both inside tie rods. *jb
01/05/20013000008/23/1999
 1999 dodge durango, same problem as the 2000 up. the recall was done on those but dodge has not been forced to recall the 1999's. we purchased our vehicle in august 1999, it never did drive good, wandering, we thought it might be the tires, and continued to drive until unable to go anywhere in safety. took the vehicle to larry miller 12/22/2003 they recommended replacing both inner tie rods, idler arms, alignment etc. cost of $796.00 this was approx 55,000 miles. since they would not warrant the car, we took it to a private shop russ' alignment in salt lake. and paid $779.00 2/4/2004. we replaced all 4 tires. we had this vehicle into alignment shops constantly, tire repair, balancing etc the tires were so badly worn in directions that should never have been on a vehicle. these things should have been done 30,000 miles sooner. i contacted chrysler and submitted the receipts the file # 13542683, phone # 1-800-992-1997 option #5. i spoke with brandy brandy instructed the durango was out of warranty and they had no requirement to compensation. when asked to put that in a written statement they refused and said it was in my file and they did not have to submit that information nor could i speak with a superviser. but that i would receive my original bills back in 7-10 days. this is a recent claim and have not received my original receipts yet. 5/18/2005
05/04/20056800012/17/1999
 Brought 99 durang. in for front end alig. was told $ 1600 in repairs needed, guess what? yup, upperand lower ball joints,inner control rods and shocks, well the shocks seem fine but the rest is a mess, called dealer ira dodge,and they said only recall was for a 2000 and up.i asked if it was nomal for all four ball joints to go at 64k(it could have been earlier i need new tires at the time inner wheel was wearing) he said no.. oh well right, this is ridiculous.checked part nums at local parts place(autozone) for all said above ,$259.that included new shocks, better ones too.ill never buy a dodge again.and ill never go to firestone tires
04/18/2005120000608/13/2002
 Started with rebuilt transmission, then sludged in motor. had to replace motor with only 120,000 miles motor and transmission 5,000. also had to replace ball joints, tie rods and bearings cost $1,000*ak
03/05/200545000408/23/1999
 Upper and lower ball joints,tie rod,and shocks replaced at 45,000 miles. *ak
01/18/200548000302/10/1999
 In november 2003, my wife had a blowout while driving our 1999 dodge durango on the highway. this was just after four new tires had been put on the durango. the service center stated that the blowout was a result of problems with the ball joints and tie rods. then in approximately novmeber, 2004 we had to have major repair of the front axle. in january, 2005 the durango required replacement of the front ball joints, tie rods, two new tires and alignment. this after the same parts had been replaced just 14 months earlier. i do not have the parts that were replaced. *jb
01/29/2005339412
 While driving and upon backing out of the driveway the tire disengaged. the tie rod, and ball joints failed. consumer had the vehicle repaired. consumer heard of recall campaign 04v596000 concerning ball joint wear. consumer contacted the dealer, and was advised that the 1999 models were not included. *ak
02/02/200576426410/01/2003
 A loud squeaking noise started coming from the front and rear of the vehicle. also, driver noticed that the tires had uneven wear on the inner side. driver took vehicle to the dealer for inspection, and mechanic determined that both left and right upper and lower ball joints, and all four tires needed to be replaced. *ak. defective ball joints caused vehicle to wander on its own, and float from side to side. also, replaced both inner tie rods. *ak
05/01/200030000404/09/2000
 Motor, ignition, tie rods, brakes. heater/air have had hardly no heat or a/c for the last 4 years.. have replaced everything from fan, blower, cooling, water pump, heater core etc. still back in the shop on 12-28-04 got back today 01-01-05 and still no heat don't know what is wrong with it. *jb
12/01/200430000203/16/1999
 My durango has already had a front tie rod replaced and possibly ball joint(s)? it has always had loose steering issues. recently i brought it in for brake work and it was diagnosed as needing new balls joints and possibly additional tie-rod work? the truck has only 59,000 miles. *jb
11/20/200378000111/20/2003
 While driving 45 mph, the driver side tire separated from the vehicle. the vehicle was towed to a repair shop. the mechanic informed the consumer that the upper/lower ball joints and the tie rod needed to be replaced. *jb
10/20/20041
 Loud popping of front end when turning .vibrates through steering wheel.not able to get alignment because of bad tie rod ends,has not failed yet but do not trust vehicle with family as passengers.heard of possible recall on tie rod ends for dodge.vehicle is 1999 durango . *ak
12/05/20041240001
 Consumer was coming out of the driveway and going to the corner, while making a left turn , the left wheel tie rod snapped out of position causing the vehicle to slump to the ground. consumer pushed the vehicle to the curb, and called a tow truck. provide further details. *ak
11/01/2004107/01/1999
 Ball joint failure - your recall didn't go back far enough. there are thousands of complaints and replacements for the 1999 year. *jb
03/02/200436000205/28/1999
 Noise coming from front suspension,tires wearing incorrectly. during a realignment it was disovered that the top ball joints and inner tie rods were very badly worn at 36,000 miles. replaced the top balls joints,inner tie rods,alignment and tires. $1200 repair charges for a fairly new vehicle. alls joints do not were out that quickly. design issue or bad parts,i'd like to know which.*ak
01/08/2003443721
 Annual inspection of 1999 durango failed due to unsafe ball joints and tie-rods. ball joints and tie rods replaced at my own personal cost.*ak
09/15/20031
 I have had my 1999 durango for four years. i have seen a failure of my front-end ball joint. is this problem for 1999 as wide-spread as the 2000-2004 models?*ak
11/11/200460000205/09/1999
 Premature ball joint wear on my 1999 dodge durango suv. *jb
07/15/2004109/13/1998
 No crash. i am writing to let you know that only because of an honest dodge mechanic that i happened to meet i was warned to have my ball joints and tie rods examined on my 1999 dodge durango. i had no notice that there was anything wrong with them. my durango had approximately 52k miles on it. nearly all highway miles, no offroading. i had to replace these at a cost of nearly $2,000. i investigated at the time and found out that i was lucky that my tire had not fallen off. i am submitting this to you because i was told that there is an existing investigation ongoing on this subject and i wanted you to be aware of another case. thank you!*ak
08/27/200455080111/04/1999
 While driving 20 mph the front driver side tie rod broke without warning. as a result the driver lost control off the vehicle momentarily, however was able to gain control and pulled off the road. *jb in addition to the broken tie rod all four ball joints were excessively worn and had to be replaced. the consumer contacted the manufacturer customer service line and was told that the problems his vehicle was having was not currently recall. the consumer was also told that his repair cost could not be reimbursed because they were made at a non dodge dealer. *nm
09/04/200448691607/11/1999
 1999 dodge durango. multiple problems with vehicle. 6,000 miles freeze plug; 48,691 tie rod end outer, serpentine belt; 63,851 transmission speed sensor; 66,002 miles ball joints front upper; 68,175 miles ball joints lower.*ak consumer paid out-of-pocket for each incident. i had extended insurance that was paid for when truck was bought, but was not given any information about it. never recieved any info from fedelity insurance about extended insurance. during investigation, by myself, to report incidents to daimler chrysler discovered on bill of sale that extended insurance had been paid for. contacted daimler chrysler and fidelity insurance. daimler chrysler reimbursed for parts of tie rods & upper ball joints; they refused to pay for anything else and claimed it was due to consumer's failure to maintain vehicle. fidelity insurance would only refund up to a year from initial report of 08/04/04. refused to reimburse for anything before. submitted all documentation to fidelity, but have yet to recieve any reimbursement. final incident on 09/04/04 has not yet been addressed by daimler chrysler nor fidelity insurance. truck has had multiple incidents of needing service -- all of which should not have to be replaced under 68,000 miles. dodge refuses to take responsabilty of defective parts and vehicle. i have read multiple incident on-line of other durango owners and mine is minor compaired to some. everyone has had to replace ball joint, but multiple people have had to replace transmittions a number of time. i am stuck with a defective vehicle that if not gotten rid of will cost me thousands of dollars. my truck is paid off as of 10/2004, extended insurance is up at 72,000 miles. i am unable to afford buying another car that is appropriate to my family situation.
03/10/200482000105/05/2003
 My 1999 dodge durango has been diagnosed with failed ball joints and tie rods. after investigating, i have found that this is a pervasive issue with these vehicles and should be rectified with a recall. this is a dangerous situation and has, from the descriptions i have read, come close to causing serious harm. *jb
03/17/200476074211/04/1999
 Inner and outer tie rods both sides need to be replaced. upper and lower ball joints need to be replaced. tires prematurely worn due to front end falling apart. dodge dealer says vehicle could loose control or wheel fall off if not replaced. dodge dealer also said should be a factory recall due to safety and number of complaints but said too expensive to move on without being ordered to correct issues. $1,951.00 not including cost of tires. *jb
08/09/200489488607/20/1999
 Shaking and shimmy in the front end when driving on roads front end would shake uncontrollably,need to replace both side of upper and lower ball joints and tie rod ends all was worn out at 80000 miles also transmission wouldn't shift,speed sensor bad on transmission,old parts available certified mech did replacement and had to have it re-aligned. *jb
06/01/200455014209/13/1998
 I want to add my complaint against dodge for the ongoing investigation into the possible recall of the 1999 dodge durango for failure of front-end tie rods and ball joints. my understanding is that the nhtsa has an ongoing investigation into the failure of these parts on this model year durango. just last week at 55k original owner miles i had to replace the ball joints and tie rods. *ak
05/27/2004520002
 Consumer complained about a steering problem. vehicle was taken to the dealership, who indicated that both ball joints and tie rods were defective and needed to be replaced.*ak
06/05/2004101339109/26/1998
 We pulled into a parking spot and the car felt like it had run over something (although there was nothing there). the tie rod had come un-done and all control over steering on the left side was lost. had we been anywhere other than in a parking space, the results could have been fatal. we had it towed and are having the part replaced. they are also replacing the same part on the right side. ak
05/03/2004754002
 1999 dodge durango with about 75,000 miles. i noticed that the tires started to vibrate the steering column and i took it to a service center. they found 2 bad upper ball joints and two bad tie rod ends. one of the ball joints was about ready to fall apart. i had them replace all bad components and realign the front end. also i had to replace the front brakes (2nd) time since i have had this vehicle and may have to replace the rotors as well as they may be worn thin. *ak
88000
 The tie rod seperated from the vehicle causing the front driver side tire to turn completely sideways. vehicle was towed to dealers and the cause of the problem is still undetermined. *mr
208/27/2003
 When turning the steering wheel to the left or right, the consumer would hear a clicking sound. the vehicle was serviced, and the dealer informed the consumer that the ball joints and the tie rods were loose. *ak while the vehicle was in motion, there was a loud squealing sound and when a bump was hit, the front end squeaked loudly. *sc *jb
03/18/200478321305/10/1999
 1999 dodge durango had worn ball joints and steering end links. was making a popping sound evertime i turned left or right squeeked when i went over bumps. *ak
03/09/200433400109/01/1999
 Upper and lower ball joints failed. *ak the consumer was also the tie rods were bad. *jb
580005
 The upper and lower ball joints, the tie rod ends and the sway bar have been replaced twice. also the front hubs have been replaced three times. the dealer cannot determine why the parts keep failing after a short period of time. please provide further details.*ak
03/05/20042
 Consumer took the vehicle to the dealership to be inspected, and mechanic determined that upper ball joints and tie rods were wearing out prematurely. *ak
10/20/200352000210/30/1998
 Our dodge durango had to have new upper ball joints replaced along with new tie rods in order to have the front end aligned properly. these parts were defective on this vehicle since it was bought new by us in oct. 1998.*ak
02/27/200465282206/01/2003
 While turning at 15 mph consumer heard a loud squeaking noise coming from the front frame. *ak the following parts were replaced on the vehicle: upper/lower ball joints, tie rods, and bushings. *mr
09/16/200033534109/30/1998
 Noticed steering wheel off center. vibration in the steering column. tie rod right side loose. replaced tie rod and adjusted steering.the purpose of this complaint is to notify and push for recall on ball-joint issues.
09/27/20021
 Replacing wheel bearings on my 1999 dodge durango....$800+ dollars and it's an industry problem? why weren't 1998 & 1999 included in recall? makes absolutely no sense. *ak
02/17/200470097301/06/2003
 Vehicle was taken to the dealer for service of the brakes. mechanic determined that upper and lower ball joints and tie rod had to be replaced. *ak *mr
460001
 While driving wheels shook erratically. consumer took vehicle to dealer, who determined that upper ball joints and the inner tie rods needed to be replaced at 46,000 miles. *ak
04/25/200336000112/18/1998
 Lower ball joints broke while driving at 25 mph, and vehicle came to a complete stop. mechanic indicated this was due to a factory defect.*ak lower ball joints were replaced by service dealer. also, noise from front of the vehicle. dealer replaced both inner tie rods. *la
09/13/200353628107/14/1999
 Purchased my 1999 dodge durango in july 1999. this vehicle has always been serviced at the local dodge dealership in little rock at the service intervals that chrysler recommends in their service manual. i started having problems with my durango at 51,492 miles with the check engine light coming on. i immediately took it in for service. the service dept. told me that the vehicle's computer said i had a blown head gasket along with #7 injector being bad. so a new platinum gasket, #7 injector and injector service was done at a cost to me of $814.72. at 52,085 miles the check engine light came on again. again into the dodge service dept. only to find out that now the engine computer is bad (pcm213) and will be replaced under dodge's 80,000 mile warranty. my thinking at this point was that if the computer was giving out false information at 51,492 miles then perhaps my $814.72 bill for a new platinum gasket wasn't justified. of course, the service dept. assured me that these repairs were indeed necessary at the time. at 53,628 miles i grew concerned about upper/lower ball joints being bad on my durango after watching a cbs news report. as i was planning a cross country trip for the holidays, i had the service dept. evaluate the balls joints before i left, and sure enough, my durango needed upper and lower ball joints and a right tie rod. because this problem can be so dangerous i was instructed not to drive the vehicle and had to take alternate transportation on my trip. new parts were ordered and the dodge service dept. replaced the upper and lower ball joints on both sides and a right tie rod arm at a cost to me of $952.10 plus a $57.82 diagnostic test to tell us these parts were bad in the first place. i feel that my vehicle is unreliable and not one that i can depend on in the future. these are safety defects that chrysler should have fixed at no cost to me. i cannot afford to repair this vehicle anymore. *la
220001
 The vehicle failed inspection due to faulty upper and lower ball joints. the upper and lower ball joints and the inner tie rods had to be replaced. please provide any additional information.. *nm
12/17/200363551001/29/2001
 A block after i changed from full-time 4 wheel drive to 2 wheel drive, i heard a loud pop in the area of the front right wheel and it started pulling hard to the right as a result of the front right tire dragging. i took it directly to the dealer (mark roberts motors). they took 2 to 3 days trying to figure out why the front end was binding up but not when it was on the lift. i mentioned i heard reports about problems with the ball joints and the next day they told me that both the upper and lower ball joints on the driver and passenger sides needed to be replaced as well as the driver side tie rod. the repairs and alignment cost $1026 and appear to have resolved the problem. the mileage at that time was 63551.
208/10/2003
 Vehicle was taken to dealer for the brake light staying on, and a chattering noise when going over bumps. took vehicle to an independent mechanic, and he said that tie rod ends were bad. mechanic replaced tie rod ends. currently, vehicle pulled to the right. *ak
11/17/200395000107/01/2000
 Failure of left inner tie rod with emergency repair in 1999 dodge durango. *ak
11/24/200360300105/01/2003
 Consumer stated that three out of the four ball joints on the vehicle were defective.*ak all four control arms and tie rods were replaced. *ph
12/03/200350000110/10/1999
 Ball joint and tie-rod failure on 1999 durango with 50,000 miles. *nlm
11/05/200345000110/23/1999
 At 66,510 miles both upper control arms and both inner tire rods had to be replaced. the front brakes were replaced approximately 4 months ago and they too had to be replaced.*ak
515006
 Dealership was unable to perform a front alignment. this was as a result of the upper/lower ball joints/ inner tie rod/ front shocks/rear shocks, and front brake rotor and pads being defective, and needed to be replaced.*ak
04/12/200376000105/09/2001
 While driving over bumps, the vehicle would shake, making it very difficult for the driver to control the vehicle. *ak the consumer noticed that the vehicle was to the right. the service dealer stated that the upper/lower ball joints and the inner tie rods were prematurely worn and an alignment would have been of no help. the service dealer recommended a replacement of the worn parts as the problem would only get worse and would become a safety issue. *scc the consumer was informed the vehicle needed brakes. *jb
07/18/200359365103/02/1999
 Premature wear out of dodge durango front suspension components including both front lower ball joints, left front inner tie rod, and right front upper ball joint. *la
10/30/200354323106/26/2002
 Required premature replacement of the upper ball joints. lower ball joints, inner tie rod, stabilizer bar and bushings at 54,000 miles. car made a squeaking noise in the front end when on bumps and was the result of premature wearing of these parts. *la
764004
 While driving at normal speed vehicle made a squeaking noise and vibrated at 60 mph. vehicle was taken to the dealer, and the dealer stated upper and lower ball joints were defective/two inner tie rods broke, and right axle seal leaked. *ak
10/27/20003
 Upper and lower ball joints on 1999 durango and inner tie rod end wear. *ak
10/23/200350000109/20/1999
 My 1999 dodge durango after 50,000 miles must have all the ball joint and tie rods replaced. they could break any time and need to be replaced. *la
09/26/200380383006/15/1999
 Brought vehicle in for routine service and was informed that all 4 ball joints (upper and lower) had dangerously excessive play and needed to be replaced immediately. i was informed that the ball joints (and tie rods) were in such poor condition that the vehicle was not safe to be driven even a short distance.
10/01/20034
 Excessive wear over a short period of time at approximately 30,000 miles. front structure of the vehicle was replaced. also, control arm/upper and lower ball joints, and tie rod were replaced due to corrosion. there were no major injuries nor fatalities to report at this time. *ak
480003
 Upper/ lower ball joints, and tie rods needed to be replaced due to premature wear, per dealership. *ak
06/03/200342338112/28/1998
 Upper balls joints and outer tie rod seem to have worn out prematurely. *ak
08/07/200342000105/31/2001
 Upper and lower ball joints worn out, tie rod end loose needs replaced to align front end. i have already paid close to $1100.00 to have this problem fixed. arnell chrysler told me there is no recall on this problem. my truck has only 42242 miles on it and never been off road. help with this problem!!!*ak
06/22/200337000107/07/2000
 Several months ago, i took my 1999 dodge durango in for a check engine light malfunction. the dealer informed me that the speed sensor was bad, and would need to be replaced. additionally, they also informed me that the inner tie rod ends were worn and would also need replacement. i was extremely shocked to hear this. at less than 38000 miles, this suv should not be experiencing problems with such a major suspension component. i asked the technician to show me what he was talking about and he proceeded to show me the amount of play in my front suspension due to this faulty component. when i inquired as to why there was no grease fitting on much of the front end, he replied thats the way dodge designs em and left it at that. i opted to perform the work myself so as to save the outrageous labor charges here in california, and also to ensure that a higher quality part was installed that included grease fittings. shortly after i completed the repairs, i began searching the internet for similar experiences from other durango owners. also to my surprise, i found a sustantial number of complaints about the front suspension on this suv, and also for models of other years. any auto manufacturer who installs non greasable suspension components on an suv designed to go offroad is simply engaging in cost cutting measures at the expense of their customers lives. i believe that my wife,family and i were lucky that this issue was identified early and there were no accidents or fatalities. it could have been much more serious. additionally, i am curious as to why a technician would even inspect the front end on a vehicle that was brought in for a simple electrical problem. unless the technician expected the damage and noting the milage on the truck, simply inspected the components on his own, i find it hard to believe that this would occur otherwise.*ak
08/14/200369000112/01/2002
 While changing the tire, the dealer informed the consumer the front upper ball joints were worn out and needed to be replaced. *ak the right tie rod was found worn out as well. *scc *jb
07/01/200359000107/01/2002
 Re: 1999 dodge durango front suspension i just had to replace all four ball joints, and both tie rod ends on this vehicle at 59,000 miles of light on road usage. i have run previous vehicles to over 200,000 miles without any front work required. i consider this to be a defect in design.*ak
05/20/200351000706/15/2002
 When i purchased the vehicle in june of 2002. the upper and lower ball joints had to be replaced. the vehicle had 49,000 miles on it. the cost was over $900.00. less than a year later, at 62,000 miles the upper ball joint and tie rod ends and brakes and rotors need replaced. *ph
1
 Consumer stated technician noticed inner tie rod and upper ball joint were worn and needed to be replace. please provide further information. *ph
05/14/200363790408/25/1999
 The consumer stated the steering was very unstable. took vehicle in for a front end alignment and the dealer noticed that the front ball joints and tie rod needed replacement. *ak the dealer also removed and replaced both control arms. *ph *nlm the engine light was on. when the vehicle was started the rpm's are high. engine control modulator and injector wire harness was replaced. *tc
06/06/200365000112/22/2001
 I own a 1999 durango and was told that my upper and lower ball joints ( left & right ) along with the tie rod ends were worn out after i took it to the dealer because of tire wear and was told it would cost $1,400 to repair. this suv only had 65,000 miles on it and was never taken off-road. i am now aware that this problem is not limited to a few owners. i have been telling every durango owner i see about this safety issue ( many already have had the ball joints replaced ) and encourage them to complain to the nhtsa about this problem. *ak
12/18/200189538102/14/2000
 I read about this in the newspaper, called dodge, and found out teh ntsb was looking into the problem.i purchased a 1999 dodge durango in february of 2000, and it had 45,109 miles on it. before i took possession they had to replace the ball joints (not sure if it was upper/lower or both). then in december of 2001 i was told they were bad, and it wasn't under warranty. they (forest lake dodge) replaced upper & lower ball joints on both sides, both tie rod ends, and aligned it. the total cost to me was $1,772.63. *ak i now have a problem with the stabilizer bar which has come apart on the drivers side; this fitting is like a ball joint. also, i think the front end is gettig bad again.
02/20/200349070104/17/1999
 On feb 20, 2003 when i brought my dodge durango in for routine service (49,070 miles) i was informed that, the upper ball joints and tie rods were worn out and needed replacement or the steering could suddenly fail. i was charge $865.28 for this repair which was not covered by the warranty. i protested that it was premature for this sort of wear after only 49000 miles but the mechanic insisted the work needed to be done for safely reasons and that chrysler would not cover the cost. i have the receipt for the work.*ak
04/03/200355756303/01/2002
 When the brakes were applied, the front end pulled excessively to the right or left. also, when making turns, consumer heard a loud grinding coming from the front end. dealer diagnosed that the entire front end needed to be replaced due to ball joint failure. *ak the whining noise was heard when going around curves. the marker lights had become inoperative when pulling out of int switch and the head lamp switch was replaced, and upon acceleration, there was a pinging noise in the passing gear. *scc. the tie rods were also replaced.*jb
74000
 While having a front alignment done dealership noticed that tie rods had gone bad and needed a front end overhaul.*ak
05/01/20031
 1999 dodge durango - premature wearing of front tie rods and ball joints.*ak
07/01/200365000106/06/2002
 1999 dodge durango. just replaced ball joints and inner tie rod ends due to excessive wear in only 65000 miles. a potentially dangerous situation for not only myself but my newborn and 3 year old in the car with me. apparently there is a tsb out on this but chrysler needs to concider a recall.*ak
05/24/20032020903/13/1999
 My 99 dodge durango had both lower ball joints and an inner tie rod(driver side) replaced with the truck having only because 20,000 miles on it this problem made this vehicle very dangerous to drive because you were not able to steer it properly it was always pulling. *nlm
01/01/2003110/24/2000
 While traveling on highway vehicle will go from side to side and vibrate. had to replace ball joints and tie rods. please fill in additional information. ts. *ak
07/03/2002
 Consumer took vehicle in for a routine inspection. mechanic stated that inner tie rod was bad. please provide any further information.*ak
111/01/1998
 While vehicle was getting an alignment, the upper ball joints were worn and needed to be replaced. mechanic stated mileage seemd to be too low to have worn out upper ball joint.*ak lower balljoints were replaced as well and the right inner tie rod was replaced too. *tt
STEERING - RACK AND PINION
03/14/2003110/15/2001
 Told by dealership that upper control arms are going out on my 1999 dodge durango. vehicle has approximately 97,000 miles. also indicated that rack & pinion was leaking.*ak
02/06/20010
 While coming down a steep hill consumer was unable to turn steering wheel. during colder times of year steering wheel won't turn. took vehicle to dealer, and they could not duplicate problem. *ak
STEERING - WHEEL AND HANDLE BAR
 While driving steering wheel will maneuver in any direction. dealer has been notified. mechanic stated that tires needed alignment, services were rendered to vehicle, but problem still occurs. currently, warranty expired. mechanic stated steering column needed to be replaced.*ak
09/23/2001
 Noise coming from steering wheel air bag compartment when turning. dealer wa s notified, and unwilling to assist in t*ak
01/25/20002
 When making a right hand turn steering wheel locked up, causing loss of control, and resulting in an crash. consumer has contacted dealer, but they could not fin dthe problem. *ak *ml

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