Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 242099 | 10/08/1999 | 612181 | Subject regarding vehicles that experience while in bi-level mode, air flow from panel vents is less that that of the floor vents. *mjs | 06/06/2000 | |
| 242099A | 12/17/1999 | 242099 | 6089733 | A condition may occur while in bi-level mode, air flow from panel vents is less than that of the floor vents. *tt | 02/24/2000 |
| 240599 | 02/19/1999 | 604096 | Subject regarding rear a/c unit blows warm air when ambient temperatures are high. *tt | 04/12/1999 | |
| 241698 | 11/20/1998 | 602598 | Subject regarding rear overhead air conditioning performance testing. *yc | 01/05/1999 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 233400 | 09/22/2000 | 614665 | Subject regarding outside mirror glass replacement. *tt | 11/30/2000 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 2303400A | 12/15/2000 | 233400 | 616727 | Subject regarding outside mirror glass replacement. *tt | 03/08/2001 |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
| VISIBILITY - WINDSHIELD | |||||
| 235299 | 11/12/1999 | 6089773 | Subject regarding a squeak heard coming from the window area as the window is rolled down. *tt | 02/25/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 08/08/2003 | 50000 | 1 | 02/23/2002 |
| The ball joints failed at 50000 miles. the dealer was notified. *ak the consumer was told that the alignment wouldn't stay due to the upper and lower being 1/2 inches off. there was a clunking noise when placed in reverse and the passenger side front window was inoperative. *scc *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 09/10/1999 | 1 | 09/01/1999 | |
| The back heater vent did not work in the dodge durango when we bought it, but we didn't realize it for a month later when it got cold outside. it took our dealer almost all winter to get a heater switch for my durango. i still do not have a new seat belt for the drivers side and its been almost a month since the dealer said they were going to ordor it. now i would like to know if my dodge durango is one of them that is on the recall list for a new bracket for the fuel tank. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 05/01/2000 | 30000 | 4 | 04/09/2000 |
| Motor, ignition, tie rods, brakes. heater/air have had hardly no heat or a/c for the last 4 years.. have replaced everything from fan, blower, cooling, water pump, heater core etc. still back in the shop on 12-28-04 got back today 01-01-05 and still no heat don't know what is wrong with it. *jb | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 05/01/2003 | 40100 | 4 | 06/12/1999 |
| I've been complaining of abnormal noises coming from my 1999 dodge durango since may of 2003, to 2 different dodge dealer service departments. the steering is loose and the tires wear unevenly no matter how many times i have them rotated. after a very scary road trip where i almost veered off the highway several times, i brought the durango to a private mechanic. they immediately detected the problem of faulty ball joints and a bad rear axle and differential. when the mechanic called dodge to order parts, he was told that this is a common problem with durango's and the parts were in stock. repairs consisted of new upper and lower ball joints, new front tires (with alignment) repair and rebuild rear axle and differential. this was all paid for by me personally because my extended warranty expired in june 2005. however, i believe it would have been covered under the warranty if in may 2003 the dodge mechanics would have figured out what the problems were. *nm there was a water leak at the right rear window. updated 04/10/06. *jb | |||
| 1 | 07/01/2002 | ||
| Seal around all windows on both sides are weak/disfigured/bumpy and out of shape, not keeping water from entering compartment. owner is aware of other durangos with same problem. *ak consumer states seals rusted away and were replaced at her expense. *slc | |||
| 03/02/2001 | 2 | 11/22/1998 | |
| Rear window was blown out by wind, happened a second time on april 7, 2001. *ak *jb | |||
| Driving above 30mph with either back window down steering column motion in excess of 1 inch.*ak | |||
| 07/04/1999 | |||
| While driving vehicle 40mph & had rolled down rear window and vehicle would experience an extreme pressure change. this causeed the vehicle to shake violently. this can happen with either 1 or both rear windows down & front windows up. *ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/02/2011 | 170000 | ||
| Tl* the contact owns a 1999 dodge durango. the contact stated that the two rear driver and passenger windows would just fall down on their own. the vehicle was taken to a dealer and who advised her that the actuators failed and needed to be replaced. the manufacturer was notified and offered no assistance. the failure mileage was approximately 170,000. | |||
| 07/25/2003 | 30840 | 5 | 02/05/2003 |
| Tl*the contact owns a 1999 dodge durango. while driving 50 mph, the abs and brake lights illuminated. the dealer stated that the control module failed and they replaced it on two occasions. approximately six months later, the check engine light illuminated and the dealer stated that the transmission output sensor failed. they made the replacement. approximately one year later, the reverse light and rear power windows were inoperative. the dealer installed a neutral safety switch. the failure mileage was 30,840 and current mileage was 72,000. the consumer stated when spoke with mechanic at superstition they informed her that the problem was the emission coil which controls the spark plugs. updated 10/24/07 *tr updated 12/12/07 *tr | |||
| 09/27/2005 | 57000 | 16 | 04/01/2000 |
| I have had repeated problems with my '99 dodge durango that started with the engine light going on in september 27, 2005 and is now the need for a new cpm. the car intermittent stalls while riding down the road at 55mph or after idling at stop light & turning left (power steering goes out and car blocks intersection/traffic) - no bus appears on mileage, everything shuts off. seems to happens on days when the environmental temperature exceeds 75 degrees and disappears once car has sat (wherever it stalled) for 20-30minutes. no diagnostic code appears when put the car is put on the computer and i was advised by more then one dealership that the problem had to get worse and produce a code before dealership or anyone else could diagnose the problem. now that the 8 yr federal powertrain warranty has expired for me, it seems the problem is &always was that the powertrain control module (pcm) is malfunctioning &needs to be replaced. this major component is covered thru 8yrs/80,000 mi by federal law but even though problem began prior to 8th year, because this problem was not diagnosed until after my 8 yrs had been exceeded, it is now my $800-$1200 bill to pay (since sept '05, have replaced most components of coolant system, intake manifold pan gasket, head gasket &still have problem with alignment/ball joints& repeated window modulator problems). *tr | |||
| 03/01/2001 | 3 | ||
| 3 of 4 power windows failed to work within 2 years of purchase. nothing was done to correct this, when addressed to the dealership i was told the total price of parts and labor (full price). *jb | |||
| 11/07/2004 | 2 | ||
| My 1999 dodge durango has had many problems. the ball joints have already been replaced but are still making noise when turning a corner. the electrical panel for the windows has been repaired twice and finally replaced. the back passenger window still will not operate. the fuel gauge is not reading accurately either.*ak | |||
| 03/01/2005 | 2 | 10/04/2004 | |
| The upper and lower ball joints in the consumer's 1999 dodge durango wore out prematurely. *nm the ball joint problem caused problems with; the steering, tire wear, and mis-alignment. the rear windows would stick. *sc *jb | |||
| 01/01/2005 | 45699 | 7 | 08/21/1999 |
| Vehicle was purchased on august 21, 1999. the ball joints were same type as those on recall for year beginning 2000. *bf two years and four months later the ball joints failed. the front passenger side power window had broken along with the two back power windows. there was also a cracked serpentine belt, the tensioner had frozen, the throttle body was dirty and the gasket was leaking. *sc *jb | |||
| 01/01/1901 | 6 | ||
| Dodge durango 1999 ball joints failure. it has same problem as 2000 and up models. the consumer wants to know why the manufacturer excluded the 1999 model. *bf *nm the exhaust manifold had gone bad and was replaced, the drivers side window was inoperative and was replaced three times, and the a/c had gone out. the consumer requested reimbursement. *sc the engine had a ping sound and was repaired 4 times but still pinging. *tc | |||
| 06/15/2004 | 55489 | 6 | 03/31/1999 |
| The consumer had to replace several tires due to worn upper and lower ball joints. *ak the consumer experienced the same recall problem as the 1998-1999 models. the right front and left windows were inoperative, there was noises coming from the serpentine belt, the vehicle had taken too long to crank after sitting for a while and the intake manifold leaked oil. *sc *jb | |||
| 12/02/2004 | 77000 | 6 | 08/06/1998 |
| Uneven tire wear. it was determined that the ball joints needed to be replaced. also have replaced all power windows because they have failed. the rotors have been replaced.*jb | |||
| 01/23/2004 | 52000 | 1 | 04/25/2002 |
| Two power windows failed. one motor burned out or short in right side rear passenger side. driver door window stuck in cold weather, all plastic components broke and laying in the bottom of the window. this was not a forced lowering of the window.*ak | |||
| 04/22/2004 | 2 | 06/10/2002 | |
| I bought a 1999 dodge durango from carter co. dodge. i did not start having problems with anything until about 6 months ago, when the passenger rear door lock and window were beginning to have problems opening. the window finally quit working and now the door is also having problems opening. just recently the rear tailgate door has started acting up also. sometimes it will open and other times it will not. it wont open even if you use the key. i am afraid this is going to lead to a major problem if these locks and windows quit working all together and i have a problem getting out of the vehicle. after speaking with the woman that owned the vehicle prior to me, she informed me that she had replaced the door locks twice and was tired of having to do this, so she traded the durango in. i am afraid this is going to become a saftey hazard, and would like to see this matter investigated to see if there are more complaints than just mine. thank you patty gibson. *ak | |||
| 04/15/2003 | 55000 | ||
| Transmission went out suddenly. we noticed it making a whining noise when shifted into reverse. this stopped when shifted into drive. after approx. two days the noise stayed in drive. changed the fan belt and checked other minor things. read manuals and suspected trans trouble, took it in and it needed to be rebuilt. the pan was filled with pieces of metal. we also had to have the left upper ball joint replaced at 55,548 miles, this was going on a long time and caused significant tire wear. | |||
| 09/15/2003 | 87256 | ||
| Without any warning, and on 3 separate occasions my 1999 dodge 4x4, durango completely shutdown while driving. after the first incident, w/the abs and engine light on the vehicle was taken to a dodge dealer for service. it was found that a speed sensor needed replacing, this was done. approximately 4 days later while driving on new york ave. in washington dc, the durango again completely shut down, on this occasion and subsequent ones, no warning lights were shown, no evidence was given that vehicle was about to shut down. on the last occasion sept 17, 2003 it again shutdown while driving approximately 45 mph on leesburg pike in falls church va. unlike the other 2 occasions this time it would not restart, although the engine attempted to turnover. it had to be towed, where it is currently undergoing another diagnosic, currently i am awaiting a call from the service technician. additionally the car has 87,256 miles and 3 years old, the back windows are not working due to a failed power housing unit for the windows. the approximate cost is $500 for repairs. | |||
| 07/15/2003 | 94000 | ||
| Durango has given transmission problems including high rev before shifting, and rough shifting in general.problem will always occur if allowed to idle for a few minutes before resuming movement. has appeared to slip on occasions. pinion broke with vehicle in no apparent strain with very slight acceleration on take-off- caused major rear end damage as well as ruining one rear axle. contacted dodge concering problem since part broke was 1.5 inch thick steel which broke so smoothly, it appeared to have been cut. part should have been with vehicle 50 years from now when it is in a junk-yard! was informed that since vehicle was out of warranty, that nothing could be compensated for. fortunately, this did not happen on the open road, or my wife and children could have been injured or killed. i feel dodge should at the very least reimburse us for this problem as well as the transmission woes! | |||
| 05/15/2002 | 48000 | ||
| The right rear window motor had to be replaced since it abruptly stopped working. but the real problems are with the car all of a sudden dying while driving normally on the road, causing the power steering and brakes to fail making it almost impossible to steer out of harms way if you find yourself admist a lot of traffic. once the car dies it usually starts right back up again after a few minutes, but it has become so unpredictable that i'm afraid to take the vehicle back out on the street! the milage now is at 48000 and the problem started occuring at around 40000 first rarely but now more frequently. | |||
| 07/15/2003 | 73000 | ||
| I have had the vehicle in the garage since july 28, 2003. it will work for a couple days then something else goes wrong. i am putting it back in the garage on friday due to more transmission problems. i have put way too much money into this vehicle. something needs to be done!!!!!!!!!!!!!!! | |||
| 2 | |||
| Two front power windows broke when the windows were rolled up or down. vehicle had been taken to a dealer, who told consumer that the little plastic piece inside the door frame broke off. *ak | |||
| 02/06/2004 | 92089 | 3 | 10/24/2001 |
| While driving our durango at night and switching the lights from bright to dim i have had the headlights go out. the last time the headlights went out, i had used my brights while taking country roads, but when i got on the major highway, i-35 my headlights went out completely. i was unable to pull off the side of the road and it was very frightening. i have had this happen when i went from bright to dim once before and i thought it was a fluke, this last time was scary. i had both children in the vehicle on the night of january 30, 2004. this is definately a hazard and could certainly cause an accident. my husband works 35 miles from home and while getting onto another major highway he had the front bearing freeze and the cv joint break. he was only getting onto the on ramp when this happened, thank god he was not on the freeway going 60 mph when it snapped. i had driven this vehicle just 1 week prior to this happening and had absolutely no warning that this might occur. it is my understanding that we should have heard some noise. the whole underside of the durango was covered in grease from the bearing. this to me means that it had been maintained and this was a faulty piece of metal. while we had it in the shop for repair we were told we need to replace the whole front end suspension. this vehicle is not that old and we need to have it rewired and the front end re-done. i would rather put my money into a different vehicle but feel we would be putting lives at risk if we sold this durango to anyone. i think that dodge needs to take a look at their parts, because everything i have mentioned could be life threatening. if a wheel snaps while going 10 mh a poerson can handle the vehicle, if it snaps at 60 mph somebody is going to be hurt. the light issue is huge! you have to have lights, not only are you endangering yourself but everyone else on the road with you. i think it is time dodge was held responsible and forced to fix these obviously faulty parts. *ak | |||
| 11/14/1998 | 100 | 1 | |
| Power windows not operational on 1999 dodge durango.. why no recall? *la | |||
| 10/18/2003 | 37500 | 1 | 09/21/1999 |
| Upper and lower ball joints/all power windows all have failed. *ak | |||
| 02/01/2002 | 7 | ||
| During the life of my dodge durango, i have had to have seven electric window motors replaced.*ak | |||
| 05/13/2003 | 3 | 05/09/1999 | |
| Motors on the windows have failed three times in four years on two rear windows with very little use. *jb | |||
| 08/01/2001 | 1 | 02/01/1999 | |
| Three of the power windows failed prematurely. the consumer requested these units be replaced under warranty but was denied. *nlm *jb | |||
| 03/01/2001 | 3 | 11/01/1998 | |
| Three windows on my 99 dodge durango have failed. only the drivers side window still works. this is odd because it's the one which is used the most by far. i find it highly unusual that all three of the other window motors have failed. i believe there must be a defect in the window motors on my vehicle. please let me know if this problem has been reported to the manufacturer and if dodge has agreed to replace these defective parts. | |||
| 11/01/2000 | |||
| Power windows will not go down. wires were burned. dealer was ordering a wire assembly. dealer has replaced motor 3 times.*ak | |||
| 01/15/2001 | 4 | 05/01/1999 | |
| The left front power window has failed 4 times, the right front window has failed 2 times and each of the back windows have failed once. the first time the window failed was 3 months after vehicle purchase. since then the vehicle has been in for window repair at 6 months after purchase, 14 months after purchase and now with the latest trip 22 months after purchase. at the last visit the dealer required us to pay $175 for the repair of all four windows. although our vehicle is over its milage for warranty i believe in a case such as this where there is an obvious problem with a particular part we should have had this repair done free of charge regardless of warranty. in your opinion, do i have any grounds for this complaint. thank you for your time. angela pruitt.*ak | |||
| 5 | 12/01/1998 | ||
| Multiple failures of both front and both rear power windows. *ak | |||
| 05/01/2000 | 3 | 03/01/1999 | |
| 3 of the 4 power windows have failed to operate in less than one year of purchase of vehicle | |||
| 08/01/2000 | 1 | 01/01/1999 | |
| Rear and front power windows have failed to operate twice. the front end makes a romping noise that has been verified not to be tire noise. sounds like the front end may fall off. dealer keeps saying that they can't duplicate the noise. *ak | |||
| 07/27/2000 | 1 | 03/01/2000 | |
| While parked in parking lot, it was brought to my attention that my liftgate window had shattered. after closer investigation it was reasonably concluded tht the glass must had been defected. because for it to just spontaneously shatter like that was odd. *ak | |||
| 07/15/2000 | 1 | 01/01/1999 | |
| Passenger side power window failed with window in down position.*ak | |||
| 02/24/2000 | 1 | ||
| Right front window binding at times due to a faulty regulator. nlm | |||
| 03/15/1999 | 10/01/1998 | ||
| Water stain on headliner, 3 of the 4 windows have all been stuck in the up position a total of 5 times,the back of the vechicle slides out of control in wet conditions,brakes pads already had to be replaced in under 10000 miles. *ak | |||
| Shattered rear side window while driving. shattered rear hatchback window with car turned off. painful pressure noise when traveling with rear window down. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 03/01/1999 | |||
| No summary listed for above vehicle. *ak | |||
| 09/01/1998 | |||
| The outside rear view mirrors block side vision and creates severe blind spots which can lead to accidents. | |||
| 11/17/1998 | 9999 | 11/01/1998 | |
| The side mirrors on the dodge durango plus are 6x9 inches ...size and placement of these side view mirrors severely impede the dirver's vision of approaching traffic, particularly from the left. this is a serious threat to the safety of all passengers. | |||
| 999 | 11/01/1998 | ||
| The side mirrors on the dodge durango plus are 6x9 inches and are placed on the vehicle so that the driver's vision is severly impeded. cars at the left of the vehicle disappear from sight. when turning left the driver of the durango may not be able to see a car in the oncoming lane without leaning up to look out the front windshield. these mirrors are also a hazard when trying to use them to change lanes. i contacted my dealer that told me they can put a smaller mirror on the truck for two hundred dollars each! placement is as attributable to the problem as much as size. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 06/20/2003 | 62700 | 8 | 06/23/2003 |
| We purchased this vehicle from v & h ford inc, marshfield, wi. in june 2003. the next day after i got it i started it & it started to squeal. my husband noticed transmission fluid leaking as well. we took it back to the dealer, we were told that the fan clutch & serpentine belt were shot, as well as a little leak in the transmission. they put some kind of sealer on it & continued to leak. (also during all of this time, our rpm's kept jumping.) after the 3rd time, they said they did a factory authorized repair & put what was referred to as a cock ring in it to seal it. this seams to have taken care of this. then when the truck was put in reverse it kept clunking, the u-joints went out next, then the latch broke on our glove box. meanwhile the rpm's keep jumping, it has been back in the shop a total of probably 7 to 8 times so far. our service engine light came on & flashed the code of fuel injector #8, when it was put through the diagnostic test, however we are learning this is still not the problem. last weekend i was going to put the truck in the garage. i put in drive, and it took off on me without me even touching the gas. it has done this several times now while on the road. now for the past week, when you leave a stop sign, it will shift once and stay at about 3000 - 3500 rpm and will not shift until you are ready to stop. when you try to stop the trottle sticks and the truck wants to go. we are at loss what to do. we have obviously purchased a lemon that it a hazard to be on the road. to trade it in or try to sell it outright seems to be a crime, because we know the horrible things wrong with it. i am certain that it is only a matter of time before my husband & i and our 2 children are seriously hurt or killed by the spuratic behavior of this dangerous vehicle. please advise us what to do. is there a lemon law or any thing that can help us. meanwhile, we are stuck making payments on this . *ak | |||
| 07/15/2003 | 49888 | 1 | 05/12/1999 |
| Consumer took vehicle to dealer for normal tire rotation and balance. dealer advised they were unable to perform the service due to excessive wear of both lower and the left upper ball joints. *ak the left outside mirror was cracked and was replaced. *scc *jb | |||
| 38000 | 1 | 09/09/2002 | |
| Both sideview mirrors obstructed the consumer's view when she attempted to make a turn, the dealership stated the mirrors were heated and could not be removed. ts *jb | |||
| When the radio is on the exterior rearview mirrors vibrate excessively, making it hard to view cars appraoching from the rear. dealer replaced the mirrors and problem still exists. *ak | |||
| 03/13/1999 | 1 | 03/12/1999 | |
| The optional 6x9 outside rearview mirrors create a blind spot for consumer. | |||
| VISIBILITY - WINDSHIELD | |||
| 10/01/1998 | |||
| Gear shift can be engaged without depressing the brake pedal. it appears that this can be an issue for safety. the rear windows when open at a speed of 50mph create a wobbling in the steering ability as well as discomfort to the ears. also, the rear windows retract all the way into the door which appears to create a possible hazard. the third seat does not appear to lock in place is there any hazards associated with the seat collapsing in a front end or rear end collision? | |||
| 01/30/1999 | 1 | 08/01/1998 | |
| First incident was with family in car. we heard a loud pop, like a ballon popping, turned around and noticed that the right rear window had shattered with no evidence of impact with an outside object. the second incident occured while the vehicle was turned off and parked. again a loud pop and the rear window shattered with pieces falling into the truck as we drove home. in conjunction with the two incidents the truck also when driven at 45 - 50 mph with driver or rear passengers window down causes painful pressure. | |||
| 10/15/1998 | |||
| When driving at about 50mph and consumer rolls down the rear passenger or driver windows the vehicle begins to shake violently, and causes painful pressure on ear drums. when cotacted dealer they were cooperative, but costumer service was very rude about the situation. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 08/24/2004 | 1 | ||
| While driving in inclement weather, the windshield wipers came on an went off their own. the consumer took the vehicle to the dealer for inspection and the consumer informed the mechanic that this vehicle was on recall for the windshield wiper motor. the mechanic stated that this vehicle was not on recall. the consumer had to pay for repairs. *ak the consumer replaced the upper and lower ball joints. tc *jb | |||
| 01/16/2001 | 1 | 11/13/1998 | |
| Washer bottle replaced. *slc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 11/09/2007 | 1 | 11/24/1999 | |
| The electronic driver seat stop working and the back windshield wiper motor. *tr | |||