Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 1900701 | 08/03/2001 | 623172 | Information on new power steering fluid.*slc | 10/26/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| PE99074 | CHRYSLER GROUP LLC | 12/13/1999 | 02/24/2000 | STEERING WHEEL/SHAFT SPLINE ATTACHMENT | ||
| Odi has received one complaint of steering wheel separation on the subject vehicles, allegedly due to the hub nut having never been installed on the sfaft spline (according to the repairing facility's service manager).although the driver lost control of the vehicle, he/she was able to stop without impacting anything.a prelliminary evaluation is being opened to quantify the scope of the issue, the causes and to address the resulting public safety concerns. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 05/21/2011 | 115890 | ||
| I was pulling out of my circular driveway steering left and the wheel base wouldn't turn. so i backed up and continue to go around the curve, once i reached about 200 ft off my driveway, my car come to a complete stop on it's own. i backed into my driveway dragging my passenger side front wheel sideways. once i got out to check what was going on, my tie rod end had become completely stripped off the rack and pinion. after further inspections, somehow the groves on the rack and pinion had wore down so much it allowed the tie rod to strip and release. i was so glad i hadn't been driving with my children on the highway, this would have caused my vehicle to flip and probably kill us. i know have to replace my rack and pinion and tie rod and just replacing the ball joints on this vehicle not a couple months ago. i am very frightened to drive it now in fear this will happen again. | |||
| 05/01/2011 | 121000 | ||
| For the second time in eight years i must replace the power steering return hose assembly because corrosion where the metal line passes through a rubber bushing has caused the line to begin leaking power steering fluid. | |||
| 09/16/2009 | 71000 | 1 | |
| Steering was swaying to left & right. vary bad vibration on front end. occurred all the time. steering column could have broke in half. had steering column replaced because it was completely rusted through & something done for the power steering. *tr | |||
| 07/15/2009 | 138880 | 1 | |
| I own a 2000 dodge durango, and it often will just shut down while i'm driving. i have owned it since october 2008, and this has happened 12 or 13 times. i receive a no bus signal on my odometer display. i have replaced battery terminals, and a battery. it seems to happen far more often in hot weather. it sometimes happens when i'm driving 65 mph on the freeway, and then the car shuts down and i lose power steering (very dangerous), brakes (even more dangerous) and the accelerator doesn't function. *tr | |||
| 11/18/2008 | 145000 | ||
| Tl*the contact owns a 2000 dodge durango. while driving approximately 60 mph, the steering column moved left and right and the vehicle failed to move immediately. the contact inspected the steering column and noticed that the pin that holds the upper universal joint and steering failed. the vehicle was driven to a local repair shop and the mechanic could not find any failures. the manufacturer and dealer were not notified. the current mileage was 150,000 and failure mileage was 145,000. | |||
| 07/01/2008 | 1 | ||
| I was told that the upper and lower ball joints needed to be replaced. i have owned many vehicles and never have had so many front end issues on one vehicle than this one. i was wondering if there has been any recalls on the 2 wheel drive dodge durango, rear wheel drive. 5.2l engine this vehicle did have a recall issued on the rack and pinion steering. *tr | |||
| 02/15/2006 | 80000 | 1 | 02/24/2003 |
| Tl*the contact owns a 2000 dodge durango. the vehicle was brought to the dealer to perform recall 04v596000 repairs. immediately after the vehicle was repaired the steering assembly shifted and the contact was unable to drive the vehicle forward. the vehicle was involved in collisions prior to it being purchased by the contact, w3hich may have contributed to the failure. the dealer did not correct the failure, and the vehicle has not been driven for a year. the vehicle was towed from the dealer to a relative's home. the contact had not experienced any failures with the vehicle prior to the recall repair. the current and failure mileage were 80,000.*ak | |||
| 05/25/2006 | 117000 | 1 | 07/07/2005 |
| Dodge durango 4x2. we have had to have the upper ball joint repaired and now the steering knuckle is out on the vehicle. i have contact dodge dealers and customer care and was told the recall on this only pertained to the 4x4. i am having the same problem with the 2000 4x2 and they state it is not on the recall list. i do see that there were 400,000 4x2 with the same problem. *nm | |||
| 08/13/2001 | 55 | 1 | |
| September 13, 2001 my husband curtis joyner was killed in a crash in hernando, ms due to poor wheel base structure and poor wheel balance structure of durango's of handling curves, was stated by accident reconstructing crew that's what caused the vehicle to rollover in curves. i hired attorney mcgraw of olivebranch, ms; who later stated he did not have the time to put into this matter, but was certainly a good case. i emailed dateline regarding this matter also. i say one night on their show where they showed how the durango's did not pass the crash in curves or on the road. *nm | |||
| 02/27/2001 | 27000 | 5 | 02/27/2001 |
| Winding sound in steering when tuning wheel,horible sound while turning wheels and backing up,door locks are in locked position (can't open to get out of car and loud sound going off when door locks are supposed to self lock at 25 mph)bought car in 2001, after 6 mo took car to dearership to report problems while still under warranty and they said nothing was wrong. still have paperwork to show of the complaints.i have 3 small grandchildren i take care of and transport in the vehicle. hope you people do something about this before someone dies or you will really be out of pocket. i have less that 60,000 miles on suv so this can't be due to wear and tear. ( i marked oem yes if that pertains to original parts on suv). *ak | |||
| 01/01/2003 | 5 | 12/10/2002 | |
| After two weeks of purchasing our (2 years old @ that time)durango, as we were driving we heard a loud screaching noise, we found a piece that appearantly broke off, it had to do with the brakes we were told. later our transmission wasnt functioning properly, it needed new sensor. when steering it screaches (had problem right after purchasing) and its been getting worse, we took it to dealer and they flushed power steering fluid and we also had to have right ball joint replaced at the same time. when steering it still sounds bad. we had to replace the battery a year after purchasing one at the dealership and a month after that our transmission went out. dealer wanted to charge $3700.00. we took it somewhere else, hope to pick up today from shop will be paying $2570.00. *ak | |||
| 08/26/2000 | 6000 | 10 | 08/20/2000 |
| Since day one this vehicle has been in and out of dealership, from transmisson problems, steering , noises. i stopped bringing in truck at 30,000 miles when my warranty expired, and know i just have live with it.*ak | |||
| 10/27/2004 | 48300 | 1 | 03/20/2001 |
| When turining my 2000 dodge durango i heard a poping noise, my mechanic told me on 10/27/04 my ball joints were bad and that the whole sterring rack needed to be replaced. i called the local dealer and was told it is not covered under warranty, i then called dodge they advised the same. i looked on the internet and have found numerous complaints to consumer affairs. the repair will cost $1200.00, this vehicle has only 48,000 miles. from what i have read and the cbs news report it seems that dodge should have a recall for this problem before people start getting killed.*ak | |||
| 09/11/2004 | 81000 | 3 | 12/28/2003 |
| September 12, i went to back out of a parking lot and the tie rod end came unhooked from the rack and pinion steering. the threads on the bolts were stripped out. when the repair shop went to loosen the other tie rod it disintegrated. they commented that we were real lucky it had come apart. they also indicated that the vehicle didn't have enough mile to warrant the needed repairs. *nm | |||
| 06/13/2004 | 61000 | 1 | 02/01/2000 |
| While driving, the consumer heard noises coming from the front of the vehicle. the consumer took the vehicle to the dealer for inspection and tr mechanic determined that both upper ball joints failed. *ak there was no warning. the upper ball joint separated under normal conditions. there was damage in the left front suspension, steering gear, control arm, and the axle shaft were all replaced. *sc *jb | |||
| 1 | 08/01/2001 | ||
| When making a left or right turns, there would be a loud popping noise coming from the steering wheel. *ak *sc *jb | |||
| 03/04/2004 | |||
| While driving there was severe vibration in the front end of the vehicle, dealership has inspected several times and stated nothing wrong with the vehicle. | |||
| 12/15/2003 | 41000 | 2 | 06/19/2003 |
| 2000 dodge durango (41k miles) steering wheel locks while driving, brake, and electrical system failures. dealership has offered to buy back the car for $14k. the car was bought 6 months ago with 32k miles for $23k plus a trade in payoff amount for a 2003 toyota rav4, which is in addition to the durango purchase price. the offered amount is not sufficient to replace the defective car with a new or used car of comparable size/functionality. the dealership expects us to take a loss of $9k in addition to purchasing another car.*ak | |||
| 31853 | 1 | ||
| When driving over several bumps in the road steering becomes difficult. when this occurs, a squeaking noise is heard from the front end. as a result, consumer has difficultly controlling the vehicle. *ak | |||
| 38000 | 6 | ||
| Vehicle has excessive play in the front wheels. consumer suspects problem with upper ball joints. this problem is occurring on both sides of the vehicle, even when it is immobile. when vehicle is in motion noise can be heard in front of vehicle. also, steering is very unstable when vehicle is moving at medium to high speed. *ak | |||
| 09/18/2003 | 37828 | 1 | 08/23/2003 |
| Transmission has failed two weeks after purchase date. *ak the vehicles transmission went in reverse while the gear was in drive. the vehicle was towed to the dealer. the dealer refused to repair the vehicle free of charge because of the vehicles mileage, 37828. the consumer was under the assumption that the warranty was valid. the warranty was effective from 2002 (3 years/36k miles). the vehicle experienced multiple electrical problem. the indicator lights stopped working, hazard lights stopped working, the right rear passenger door lock failed and the left passenger window motor failed. the vehicle also experienced steering problems. *ts *nlm | |||
| 04/13/2003 | 1 | 03/09/2000 | |
| Since april 2003, i have expressed concerns about the steering on my 2000 dodge durango. one dealer told me i needed a tirod, then a steering box. another dealer informed me the car did not have a steering box (rack and pinion) and that the car was fine. now i hear that i am not the only one with complaints about the steering of these vehicles.*ak | |||
| 02/15/2003 | 33998 | 1 | 08/01/2002 |
| The steering, suspension, and wheels suck!!! on my 2000 dodge durango.n feb. 15, 2003 while driving my durango, it totally lost control, causing me to side swipe one car, then cause damage to a second and third car. i continue to drive a vehicle that i do not feel safe in. with four children i can not afford to purchase another car. if i could get out of my contract with dodge and trade it in for a safer suv, i would. when riding i constantly experience my rear wheels sliding to my right; this usually happens whenever i ride over pot holes or bumps in the street, which is practically evey couple dozen feet in the city. my driving experience with my 2000 dodge durango is so unsatisfying. prior to me purchasing my dodge, i was the owner of not one, but two toyota camry's. i made the choice not to go back to the toyota dealer to purchase an suv. instead, as a token of my appreciation to my country. i thought it was best to purchase an american made vehicle; you know, keep the money at home. every day i questioned that theory. usually i'm not this harsh of a person, but when it comes down to my children's safety; well, i get pretty pissed. we limit our long distance traveling time. i totally do not drive when its raining, unless i absolutely have to. on highways i drive at least 5-10 miles under the speed limit; for fear of losing control. and to top things off i have this grinding type noise up and around my axle thing; that no one at the two dodge repair garages seems to know what it is exactly. i had my ball joints replaced twice. one month after i got brand new brakes put on, they started to squeak. i was told that the majority of dodge suv's brakes squeak, its just how the manufacturers make them; go figure. *ak | |||
| 07/20/2003 | 10/19/2000 | ||
| Trouble with steering, suspension. when going over bumps, can loose control of the vehicle, jumps all over the road. also on slippery roads hard to control as well. | |||
| 07/21/2003 | 63000 | 1 | |
| Steering makes popping noises when turning right or left. steering has begun to freeze when turn to the right.mostly occurs on interstate on/off ramps. *ak | |||
| 07/07/2002 | 0 | 11/29/1999 | |
| Power steering | |||
| 04/19/2003 | 75000 | 1 | 06/03/2003 |
| The steering pump and rack failed while driving at 35 mph. which made the vehicle difficult to steer. *jb the power steering pump was removed and replaced along the steering rack. *scc | |||
| 08/01/2000 | 7 | 07/20/2000 | |
| Consumer has had several problems with the steering, the rack and pinion, gear assembly, steering column assembly and the clockspring have been replaced, even after the recall regarding the clockspring assembly, the vehicle continues to have steering problems, consumer states that prior to the clockspring failing, the steering wheel freezes until the wheel is forced past a point to free it. *slc | |||
| 2 | 10/23/1999 | ||
| When vehicle goes over a pothole, the steering wheel has a lot of play, feeling as if you are losing control of vehicle. dealer has inspected the vehicle.*ak | |||
| 11/04/2000 | |||
| While driving steering malfunctioned, causing steering wheel to lock up. driver must jerk the steering wheel in order to return to normal which may cause a crash. please provide further information.*ak | |||
| 05/01/2000 | 1 | ||
| Consumer was traveling 75mph, almost hit another vehicle on the side of bridge. vehicle felt like someone was pulling it left to right. problem was intermittent, but happened alot. manufacturer didn't see it as a problem.*ak | |||
| STEERING - COLUMN | |||
| 04/12/2007 | 79000 | 4 | 12/10/2003 |
| Problems with engine and engine components oil gauge not working, ticking in moter oil leaking. was told i need new moter. also strange noises from steering colomn. truck only has 79,000 miles i am requesting chrysler recall this truck and stand behind their company and fix what is wrong with these engines, ect.*ak | |||
| 10/02/2006 | 85000 | 1 | 05/01/2003 |
| Dt*: the contact stated while traveling 30 mph, the steering failed. the vehicle was towed to the dealership, who determined a component in the steering column had fractured and needed to be replaced. | |||
| 03/09/2004 | 5 | ||
| While consumer was traveling 60-65 mph wheel shook violently. consumer was close to the right side of the road, and when he came upon an exit he took it and pulled to the side. when he got out and looked at wheel it had turned toe-in. consumer immediately called dealer, and had the vehicle towed. vehicle was repaired at cost of $2100.00. there was no mention of a recall or investigation. dealer replaced the wheel bearings, tie rods, steering column, and the steering rack. all those parts had to be replaced because of ball joint failure, and the wheel coming almost off vehicle.*ak | |||
| 73019 | |||
| Vehicle's steering gear and immediate shaft had to be replaced, due to part failure , while having a routine inspection done. | |||
| 11/15/2002 | |||
| Consumer stated that while driving at any speed and without warning the steering bolts are lose and it is causing steering wheel to jump. dealer notified. ts | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 03/22/2003 | 32000 | 1 | |
| Driver's side upper ball joint and the steering sector broke. as a result, consumer lost control of the vehicle. it then jumped a curb and went into a ditch. this occurred while the consumer was reversing out of the driveway. dealership replaced both broken parts. *ak ea03-023 | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 10/28/2003 | 29000 | 1 | 10/28/2003 |
| I bought my truck used and had them do a complete work up on it when i purchased it. everything was fine for 1 week. after that week my engine light came on. i took it back to the dealer and had them replace the canister because that's what they said was the problem. 1 week later it returned. i have had it cleared out about 100 times. it now keeps telling me i have a gas leak. my mechanic has looked at this truck more than the average time. now i am at 130,000 miles and my suspension is completely shot, power steering pump, automatic locks are slowly malfunctioning (they make a loud noise on 2 of the doors), and the drivers side window doesn't roll down. *jb | |||
| 11/15/2003 | 16227 | 4 | 11/04/2002 |
| Consumer complained about ongoing problems with intermittent /momentary power steering loss while driving. the power steering pump was replaced four times within 16,227 miles. mechanic was unable to locate the problem. manufacturer was not notified at this time.*ak | |||
| 07/19/2004 | 73000 | 1 | 10/05/2003 |
| Vehicle has 73,000 miles and power steering pump shaft slowly worked loose causing puncture into plastic cooling tank/shroud. puncture appears to be from contact with shaft and has about a nickel size hole in plastic tank. caused vehicle to over heat and loss of coolant. alarm indication failed to light on instrument cluster. taking to dealer to further investigate this problem. *jb | |||
| 07/16/2004 | 1 | 10/15/2003 | |
| Upon arriving home from a family vacation, total trip of 200 miles, and towing an eighteen foot trailer, we suddenly lost all power steering ability on our 2000 dodge durango. that was a very scary experience. it is also a very premature part failure due to the fact that our durango has only 50,000 miles on it. we are currently awaiting the full replacement of the power steering pump due to the fact that the power steering pump shaft inside the pump suddenly and unexplainably broke. i am really glad that this did not occur during our travel on the major highways we had to take on our way home, especially since we had our four year old grandson in the vehicle with us. | |||
| 05/16/2004 | 40000 | 1 | 08/10/2000 |
| The two occurrences involved premature deterioration of various devices and components. at approximately 37,000 miles (after warranty expired), the device that controls the check engine operations had to be replaced. most recently, at 40,000 miles, the power steering pump and lines had to be replaced. it was brought to my attention that the premature corrosion of the lines caused the pump damage. *nm | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 05/24/2006 | 6 | ||
| 2002 dodge durango check engine light illuminated continuously, black smoke was seen coming from tailpipe. mechanic determined this was because steering wheel fluid leaking onto the computer. *kb the steering wheel had been making a clunking and whining noise when turned. this was noticed prior to the problem being diagnosed. it took several trips to the dealer and multiple repairs for the dealer to diagnose the problem. the consumer is requesting compensation from the manufacturer.*nm | |||
| 05/29/2005 | 03/04/2000 | ||
| Power steering suddenly went out. yesterday afternoon i had my 95 yr old mother, 2 yr old grandson, son and sister up on grizzly peak in berkely and the power steering without prior signs just all of a sudden did not function. i called chrysler 24 hr help and they send a flat bed toll truck. my 2000 durango with 44,300 miles was towed to connell chrysler jeep dodge in oakland. | |||
| 10/01/2000 | 1100 | 2 | 09/28/1999 |
| I have two: 1: brake rotors are once again out of round/warped suv has 37,000miles on it, used mostly on weekends. pads have over 90 percent left. first rotors were changed at 20,000 miles (about 1-2 years ago) pads then were still 80 percent left. my other car , driven just as much, does not have this problem. 2- power steering is non-existant when temp is under 32 degrees. after you let the car warm up about 1 min., it starts to work.*ak | |||
| 06/03/2003 | |||
| While traveling about 30mph on a side street hit a dip in the street and the passenger side wheel assembly fell off into the street. *ak | |||
| 09/03/2002 | |||
| At 55mph consumer lost control of vehicle, went into a ditch, and vehicle rolled over. upon impact, none of the airbags deployed. please provide any further information.*ak | |||
| 09/13/1999 | 09/01/1999 | ||
| The car is hard to control (steer) and the dealer has worked on it two times and is unable to correct the problem. the star hot line was called today, and i was told to bring the car in in six days and they would work on it again. i am concerned about how safe it is on the road. | |||
| STEERING - LINKAGES | |||
| 07/04/2003 | 1 | ||
| Driving at freeway speed when upper ball joint failed and passenger side front wheel assembly broke off. driver was unable to control. the vehicle left the roadway and overturned end over end. all three passengers were ejected, one fatality two severe injuries. | |||
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||
| 08/26/2000 | 6000 | 10 | 08/20/2000 |
| Since day one this vehicle has been in and out of dealership, from transmisson problems, steering , noises. i stopped bringing in truck at 30,000 miles when my warranty expired, and know i just have live with it.*ak | |||
| 05/13/2002 | 0 | ||
| Discovered information about defect on the 2000 durrango from the media this morning 3/4/2004 close friend considered family was killed in a head on collision on highway 156 in may of 2002. entire family still to day was wondering what happened to make his vehicle go into another lane which cause the crash at 3:00pm. autopsy report no drugs, no alcohol, no physical evidence of a heart attack or strock. it's been bothering us from that day as to what happened. on the picture of the vehicle front page of the hollister paper the durrango he was driving it's clear as day that the wheel on the driver side is bent and could have snap causing the fatal head on accident that not only killed leonardo marquez upon impact but also killed the women driver of the other vehicle upon impact. the article is on the front page of the free lance local paper hollister california tueday may 14th 2002 vol 129 issue 149. this steering defect information was never known by myself or the family until discovered on kpix channel 5 news 3/4/2004 which lead me to this web site. *ak | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 12/13/2004 | 65155 | 2 | 09/25/2000 |
| Ball joints wore out leading to stress and subsequent break of tie rod, ball joints were replaced due to recall, tie rod repaired at owners expense, was told one did not relate to the other . *ak | |||
| 12/02/2004 | 78000 | 2 | 01/08/2002 |
| While getting an oil change mechanic informed the consumer that both lower ball joints and the tie rod needed to be replaced. *ak | |||
| 10/27/2004 | 48300 | 1 | 03/20/2001 |
| When turining my 2000 dodge durango i heard a poping noise, my mechanic told me on 10/27/04 my ball joints were bad and that the whole sterring rack needed to be replaced. i called the local dealer and was told it is not covered under warranty, i then called dodge they advised the same. i looked on the internet and have found numerous complaints to consumer affairs. the repair will cost $1200.00, this vehicle has only 48,000 miles. from what i have read and the cbs news report it seems that dodge should have a recall for this problem before people start getting killed.*ak | |||
| 05/01/2004 | 2 | ||
| On may 1, 2004 i went to a midas shop in the cincinnati, ohio area due to a bad left pull on the front of my durango. the vehicle has approximately 69,500 miles. my intention was to get an alignment. the technician notified me that my right front upper ball joint was shot and the right inside tie rod was shot. in calling for the repair parts, the technician notified me that the part would have to come from dodge. i checked with another mechanic that i use and the problems were verified. this mechanic contacted a local dodge dealer and was told that the whole front rack would have to be replaced. the estimated cost was $500 in materials. i expect expensive labor charges to be necessary due to the required time to replace this system. this is a financial burden and has caused me to wait to get the necessary repair. based on the information in odi #10061274 and ea03023, i am concerned about the effect on my vehicle and future safety concerns. the mechanic is currently searching for the part. also, since it is worthless to get an alignment with these parts bad, i am wearing out expensive tires waiting for this repair.*ak | |||
| 03/09/2004 | 5 | ||
| While consumer was traveling 60-65 mph wheel shook violently. consumer was close to the right side of the road, and when he came upon an exit he took it and pulled to the side. when he got out and looked at wheel it had turned toe-in. consumer immediately called dealer, and had the vehicle towed. vehicle was repaired at cost of $2100.00. there was no mention of a recall or investigation. dealer replaced the wheel bearings, tie rods, steering column, and the steering rack. all those parts had to be replaced because of ball joint failure, and the wheel coming almost off vehicle.*ak | |||
| 02/18/2004 | 44000 | 3 | |
| Mechanic determined that upper ball joints wore out prematurely. also, wheel bearings and the inner/outer tie rods needed to be replaced. *ak | |||
| 04/18/2003 | 45390 | 3 | 06/28/2001 |
| This complaint is related to the dodge durango front suspension upper ball joints and control arms wearing out prematurely. at 28,433 miles i experienced front suspension problems. the local chrysler dealership could not find anything wrong. at 38,801 miles they were able to pinpoint the problem and replaced the front and rear sway bar bushings and inner and outer tie rods. at 45,390 miles the problem reocurred and the tie rods, upper ball joints and control arms were replaced again! after reading the related article on your website, i wanted to express my concern and encourage you to further your investigation.*ak | |||
| 07/06/2003 | 74000 | 1 | |
| The consumer ran over a pothole while traveling approximately 10 mph. the right front tie rod busted causing the entire steering system to fail. the consumer lost control of vehicle and narrowly avoided a collision. *kg the consumer pulled out from a stop sign, turned right and hit a pothole with the right front tire, which left the consumer half in the road of oncoming traffic. the vehicle didn't move. when the consumer inspected the vehicle she saw that the tie rod had fallen off and punctured the right rim and caused the tire to go flat. *scc *jb | |||
| 02/22/2003 | 60000 | 1 | |
| Consumer lost all steering, the vehicle was towed to the mechanic and indicated the front track bar and tie rod broke. *jb when the tie rods broke, the left the front wheels were without the ability to steer and was unable to slow or stop. the entire rack assembly was replaced. scc | |||
| While driving inner tie rod that goes into steering mechanism was stripped, causing passenger's side tire to turn outward to right of vehicle. please give any further details.*ak | |||
| STEERING - RACK AND PINION | |||
| 11/10/2006 | 75000 | 1 | |
| My steering all of a sudden was loose and scary to drive. i checked my powers steering fluid to find that i was almost completely out. so i filled it. one day later it was down again. i took it to a shop and found out my rack and pinion needed to be completely replaced, at 75000 miles. i have had plenty of vehicles over 150000 miles and never replaced a rack and pinion. this just seems to bizarre for me. also my transmission sometimes wont go into gear when i shift for a few seconds and then it will click in. it doesn't matter if its cold or warm either. when i took it to a shop they drove it for a couple days and couldn't find a problem but it still does it. *nm | |||
| 02/12/2005 | 1 | ||
| Consumer stated that the ball joint problem has damaged all four tie rods. the front end alignment is completely off. also, was told by the dealer that rack and pinion and control arm had to be replaced. consumer is included in the recall 04v596000 concerning lower ball joint wear. *ak | |||
| 10/27/2004 | 48300 | 1 | 03/20/2001 |
| When turining my 2000 dodge durango i heard a poping noise, my mechanic told me on 10/27/04 my ball joints were bad and that the whole sterring rack needed to be replaced. i called the local dealer and was told it is not covered under warranty, i then called dodge they advised the same. i looked on the internet and have found numerous complaints to consumer affairs. the repair will cost $1200.00, this vehicle has only 48,000 miles. from what i have read and the cbs news report it seems that dodge should have a recall for this problem before people start getting killed.*ak | |||
| 03/04/2001 | 23000 | 2 | 09/20/2000 |
| 2000 dodge durango 2 wheel drive. i bought the vehicle new. currently has 39,000 miles on it. ave had to replace both upper ball joints on the vehicle already (approximately 23,000 miles were on the vehicle at the time). now, i am told, i have to replace the right upper again. i also have to replace the right inner tie-rod, and the rack & pinion bushings. i have had constant front tire wear problems since the car was new. i am on my third set of tires for the front end.*ak | |||
| 07/03/2000 | 20000 | 1 | 07/03/2000 |
| 1) replaced rack & pinion @ 41k miles 2) passenger window has been repaired 4 times at dealer and is working more poorly than ever before 3) two batteries replaced in first 2 years-i'm on my third now 4) suv towed due to air bag light. *jb | |||
| 08/13/2002 | 48809 | 2 | 08/21/2000 |
| Had to replace rack and pinion power steering unit on 2000 dodge durango when vehicle only had 48,800 miles, also, had to replace upper ball joints, was hard to keep vehicle on the road when hitting any bumps. *la | |||
| 10/08/2003 | 34305 | 1 | |
| Took vehicle to dealer for a noise in the steering - dealer had to replace the rack & pinion because the left tie rod end was bad - it only had 34,305 miles on it. *ak | |||
| 10/27/2003 | 3 | ||
| I bought a new dodge durango in 2000 and despite taking good care of it i have had several problems. the first problem were the safty belts coming unclipped for no reason and then sticking open so they couldn't be reclipped. the middle seats the middle seats to not always latch completely down after being folded up, the headlight switch in the steering column has a short in it causing the headlights to go out while i am driving at night. i had to bring it in because the engine light came on and was informed that there was a defective part that the dealership had been notified in a bulletin. they replaced the part, but charged me for the labor. the latest problem is a power stearing problem that the dealership informed me that because of a leaky seal i have to replace the entire rack and pinion for almost $900. i feel that this is absurd on a car that is only 3 years old.*ak | |||
| 10/15/2003 | 1 | ||
| The lower and upper ball joints as well as the entire rack and pinion need to be replaced. *ak *nm | |||
| 08/11/2000 | 05/01/2000 | ||
| No summary listed for above vehicle. *ak | |||
| STEERING - RACK AND PINION - RACK | |||
| 10/27/2004 | 48300 | 1 | 03/20/2001 |
| When turining my 2000 dodge durango i heard a poping noise, my mechanic told me on 10/27/04 my ball joints were bad and that the whole sterring rack needed to be replaced. i called the local dealer and was told it is not covered under warranty, i then called dodge they advised the same. i looked on the internet and have found numerous complaints to consumer affairs. the repair will cost $1200.00, this vehicle has only 48,000 miles. from what i have read and the cbs news report it seems that dodge should have a recall for this problem before people start getting killed.*ak | |||
| 05/01/2004 | 2 | ||
| On may 1, 2004 i went to a midas shop in the cincinnati, ohio area due to a bad left pull on the front of my durango. the vehicle has approximately 69,500 miles. my intention was to get an alignment. the technician notified me that my right front upper ball joint was shot and the right inside tie rod was shot. in calling for the repair parts, the technician notified me that the part would have to come from dodge. i checked with another mechanic that i use and the problems were verified. this mechanic contacted a local dodge dealer and was told that the whole front rack would have to be replaced. the estimated cost was $500 in materials. i expect expensive labor charges to be necessary due to the required time to replace this system. this is a financial burden and has caused me to wait to get the necessary repair. based on the information in odi #10061274 and ea03023, i am concerned about the effect on my vehicle and future safety concerns. the mechanic is currently searching for the part. also, since it is worthless to get an alignment with these parts bad, i am wearing out expensive tires waiting for this repair.*ak | |||
| 03/09/2004 | 5 | ||
| While consumer was traveling 60-65 mph wheel shook violently. consumer was close to the right side of the road, and when he came upon an exit he took it and pulled to the side. when he got out and looked at wheel it had turned toe-in. consumer immediately called dealer, and had the vehicle towed. vehicle was repaired at cost of $2100.00. there was no mention of a recall or investigation. dealer replaced the wheel bearings, tie rods, steering column, and the steering rack. all those parts had to be replaced because of ball joint failure, and the wheel coming almost off vehicle.*ak | |||
| 12/24/2003 | 41000 | 1 | 07/20/2000 |
| I own a 2000 durango and have been advised by mu mechanic that the upper control arms are dangerously worn and require replacement. i am preparing to contact dodge to get parts pricing. if this becomes a recall how do i protect my rights to be fully reimbursed> also, is there any benefit to nhsta to see this vehicle prior to repair?*ak | |||
| 10/27/2003 | 68000 | 2 | |
| I have always had problems with my durango since about 12,000 (now have 68,000). replacement of ball joints, brake calipers, and continuous checks for clicking and vibration feeling in the steering column (mostly when turning left). now i am told that i must invest $750. for a new power steering rack. i don't mind paying for normal wear and tear, but this has not been right from the start. i believe there is something defective with the steering and front end. each time it is the left side with the problem. this just does not seem right. i have enjoyed my durango except for these front end problems. i am now to the point of selling at a loss since i do not feel safe driving my durango. the steering makes noises and has a funny response to the turning process. could you please review closer at least for those who will still be owning a durango. *la | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 05/21/2011 | 115890 | ||
| I was pulling out of my circular driveway steering left and the wheel base wouldn't turn. so i backed up and continue to go around the curve, once i reached about 200 ft off my driveway, my car come to a complete stop on it's own. i backed into my driveway dragging my passenger side front wheel sideways. once i got out to check what was going on, my tie rod end had become completely stripped off the rack and pinion. after further inspections, somehow the groves on the rack and pinion had wore down so much it allowed the tie rod to strip and release. i was so glad i hadn't been driving with my children on the highway, this would have caused my vehicle to flip and probably kill us. i know have to replace my rack and pinion and tie rod and just replacing the ball joints on this vehicle not a couple months ago. i am very frightened to drive it now in fear this will happen again. | |||
| 06/01/2006 | 34000 | 3 | 07/20/2002 |
| Lower ball joint failure/wheel bearing failure for 2000 dodge durango. they were replaced in oct 2002 also. the upper ball joints were replaced in dec 04. on june 1 the lowers have to be replaced again and dodge will not do anything. there is only 83k on this car. *jb | |||
| 08/13/2002 | |||
| Steering wheel grip wore down, steering became slick. dealer replaced steering, and 10,000 miles later the grip wore down again.*ak | |||
| 11/01/1999 | 0 | ||
| When driving vehicle steering wheel will wander off without prior warning. dealership is aware of the problem.*ak | |||
| 06/15/2001 | 1 | 12/01/2000 | |
| Engine has had a miss in it since we purchased the car. we have took it back to the dealer 3 times complaining, with the first one was before it had 2000 miles on the car. the dealership told us the first time that it would/did not show up on the computer until it had over 2000 miles on the car. so drive it until then, and if it still did it bring it back in. we brought it back in at 3,803 miles,7,596 miles and then at 18,275. at 7,596 miles they reprogrammed the car and told us to use unleaded plus gas instead of regular. it did no good to change the grade of gas. then we brought it back in at 18,275 miles with 4 different problems and they changed the fan clutch. the car still missed after this. the dealership told us at this time that they had 3 other cars with the same problem and that chrysler does not know what the problem is and can not fix it. as far as the clock spring, they were going to replace it, but chrysler told them instead to change out the steering column instead.*ak | |||
| 07/15/2001 | 12/01/1999 | ||
| Pulled into garage and car would not go into park, reverse, drive, etc. - digital gauge on the dash showed that the car was in gear 1. the car felt like it was in park although we had a difficult time turning the car off since gears would not work properly. even though the car was in park, it was able to be rocked back and forth as if it was in neutral.we had it towed away on a flatbed to the dealer since we were not able to drive it. we were told that a part snapped in the steering column. we've complained to dealer on two separate occasions (mileage 5963 and 14120) about the problems in the steering column portion of the vehicle - the service department couldn't duplicate the problem, and told us not to worry about it... it makes me wonder what would have happened if i was driving (with my two small children) when this part snapped??*ak | |||
| 08/11/2000 | 1 | 11/01/1999 | |
| The steering wheel is not centered in the middle while driving. nlm | |||
| 10/13/2000 | 1 | 09/01/2000 | |
| While making a turn power steering locked up, and the air bag light illuminated. consumer was told by dealer, that the clock spring broke, and that this could cause the air bag to deploy.*ak | |||
| 11/27/1999 | |||
| While driving at approx. 40-45 mph steering wheel completely fell off, it was holding on by 3 wires which could have caused loss of vehicle control. dealer is inspecting vehicle. *ak | |||