Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 03/01/2012 | 1000 | ||
| Tl-the contact owns a 2001 dodge durango. the contact stated that while driving 50 mph in rainy weather, the vehicle swerved several times. the contact applied the brake and lost control of the vehicle, entering the oncoming traffic lane and crashing head-on into another vehicle. the contact stated that the front driver side air bag did not deploy. the contact sustained injuries to the back. the vehicle was destroyed. the failure mileage was 1,000. the vin was not available. kmj | |||
| 03/01/2012 | 1000 | ||
| Tl-the contact owns a 2001 dodge durango. the contact stated that while driving at 50mph in rain condition vehicle swerved several times. the contact applied the brake lost control of the vehicle, and entered into the oncoming traffic lane, and crashed head on into a vehicle. the driver frontal air bag did not deploy. the contact received injuries to the back. the vehicle was destroyed. the failure mileage was 1,000. li | |||
| 07/25/2011 | 66000 | ||
| Tl- the contact owns a 2001 dodge durango. the contact was driving 40 mph with the cruise control activated when the air bag warning lamp illuminated, the horn became inoperable and the cruise control would not deactivate. the vehicle was taken to the dealer who diagnosed that the clock spring would need to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was repaired. the failure mileage was 66,000 and the current mileage was 66,500. kmj | |||
| 07/25/2011 | 66000 | ||
| Tl- the contact owns a 2001 dodge durango. the contact stated that while driving 40 mph the air bag lamp illuminated, the horn did not work and she was unable to engage the cruise control. the vehicle was taken to the dealer who diagnosed that the clock spring was broke and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance and referred her to nhtsa. the vehicle was repaired. the failure mileage was 66,000 and the current mileage was 66,500. pm | |||
| 03/04/2011 | 197000 | ||
| Was driving on an on ramp of a bridge. the back of the truck came around to the front and then crashed into the side of the bridge. the truck crashed and turned over. air bags never deployed. | |||
| 10/05/2010 | 116000 | ||
| Tl - the contact owns a 2001 dodge durango. while traveling 20 mph the contacts vehicle was struck in the front end by a nearby vehicle, however none of the airbags in the contacts vehicle had deployed. none one was injured and the vehicle has not been diagnosed. the current and failure mileages were 116000. bml | |||
| 07/15/2010 | 145000 | ||
| I own a 2001 dodge durango. the horn has failed completely. the cruise control has failed completely. the airbag light remains illuminated on the dashboard (along with several other icons), and now i'm finding out that in the event of an accident, the driver's side air bag will also fail. i am told that this is due to a failed clock spring and it affects every control located within the steering wheel. this part is on nationwide backorder and i was told today that 1,400 are backordered. several dealers have told me they have no idea of when (or actually if) this part will be coming in. i understand that dodge dakotas were recalled for this very reason, however there was no recall on the dodge durango. i am now driving a car with no horn, no cruise control and no driver's side airbag. | |||
| 01/26/2009 | 144000 | 1 | |
| Air bags did not deploy in direct front end collision, bumper, grille, fan and motor were pushed back but airbags did not deploy. worried that i have been driving a vehicle for 4 years with faulty airbags. hurt knee,wrist, back and hand. *tr | |||
| 11/30/2008 | 89000 | ||
| Tl*the contact owns a 2001 dodge durango. while driving 60 mph, the contact swerved to avoid a deer and the vehicle rolled over nine times. she was knocked unconscious and does not remember much about the crash. the air bags failed to deploy. the owner of the vehicle sustained a broken elbow and both the owner and the passenger sustained minor cuts and bruises. a police report was filed. the contact believes that due to the severity of the crash, the air bags should have deployed. the vehicle was considered to be destroyed. the current and failure mileages were 89,000. | |||
| 09/14/2008 | 45000 | 1 | 03/31/2001 |
| Tl*the contact owns a 2001 dodge durango. while driving 45 mph, the contact crashed the vehicle head on into a tree. none of the air bags deployed. the vehicle has not been diagnosed by a dealer and the contact did not notice any differences beforehand. the current and failure mileages were 45,000. updated 10-29-08 *bf the consumer stated there was a large tree in the road. the consumer suffered injuries. updated 10/30/08. *jb | |||
| 07/18/2007 | 115000 | 1 | 09/01/2001 |
| Tl*the contact owns a 2001 dodge durango. while driving 45 mph, the contact heard a thumping noise. the vehicle veered to the right and rolled over. the contact felt that the cause of crash was the drive shaft. the vehicle was destroyed. the driver sustained serious injuries. a police report was filed. the manufacturer and dealer have not inspected the vehicle to determine the cause of failure. the current and failure mileages were 115,000. the consumer stated the air bags did not deploy. updated 09/11/07 *tr | |||
| 07/31/2006 | 68500 | 1 | |
| Dt*: the contact stated the air bag light illuminated while driving any speed over bumpy roads or while turning the wheel all the way to one side or the other. this was accompanied by a warning tone from the vehicle. the vehicle was not taken in for service. | |||
| 12/01/2004 | 2 | ||
| Dodge durango 2001 upper ball joints and air bag defect. vehicle involved in an accident. *bf the consumer received the ball joint recall notice after the ball joint failed resulting in an accident. the front end of the consumer's vehicle crashing into a concrete protection barrier. the driver's air bag did not deploy and as a result he hit his head against the windshield. the consumer contacted the dealer about the ball joint recall but was told that the part was not available. the day of the consumer's appoint to have the ball joint replaced the consumer lost control of the vehicle and hit a light pole. once again the air bags did not deploy which caused the driver to hit her chest on the steering wheel and head against the windshield. *nm | |||
| 11/05/2004 | 64000 | 1 | 04/28/2003 |
| The clock spring has failed in my 2001 dodge durango 4wd. the air bag light stays on, the steering wheel radio controls are inoperable, the cruise control is inoperable, and the horn is inoperable. sounds like the same issue that was a recall on the minivans yet local dealers want me to pay for the repair.*ak | |||
| 6 | |||
| While making right hand turns consumer heard a clicking noise. took vehicle to two different dealerships at least 6 times. one dealership replaced the clock spring twice. the other dealership replaced the clock spring once. however, problem was not resolved. each time the mechanics indicated that clicking noise problem could not be heard or located. vehicle had been test driven by the mechanics with consumer in vehicle.*ak | |||
| 01/12/2004 | 40084 | 2 | 08/18/2001 |
| Clock spring failure-same sceanario as current nhtsa investigation involving daimler chrysler mini-vans. failure resulted in a non-warranty covered expense of $219.42 in parts and labor to replace clock spring.*ak | |||
| 01/11/2004 | 44543 | 1 | 11/25/2003 |
| I was sitting at a stop sign, the car in front of me pulled out into the path of an oncoming car. it swerved to avoid hitting her and his wheels locked to the right and his car turned onto the road i was on and he hit me almost head on at about 30 to 35 miles per hour. my steering rack in penion was broken, my radiator, radiator core, fan, both fan housings, grill, front left lights, driving lights, bumper, transmission line, and damage to inside of dashboard where my daughter's knees hit. airbags did not deploy!!*ak | |||
| 11/20/2003 | 42000 | 1 | 06/16/2001 |
| The vehicle on this occasion started knocking and the check gauges light appeared. it stated i needed oil when i recently had an oil change. it then cut off. i took the vehicle to the dealer to find out that i needed a new engine supposedly due to sludge build up. i have had all oil changes and services performed. i even went as far as to have the 30,000 mile service done. previous problems include replacement of an air bag, rear window problems, air conditioner not working, noises while in reverse when parking, all in all also getting stuck in 4-hi. all in all they told me they would not replace my engine even with my chrysler warranty. the vehicle only has 42,000 miles. also had new ignition switch installed due to speedometer failure. *la | |||
| 09/05/2003 | 40000 | 1 | 02/01/2003 |
| While driving 35 mph the consumer lost control of the vehicle and was involved in a front end collision. upon impact none of the airbags deployed. *ak *nlm | |||
| 08/18/2003 | 45000 | 1 | 03/14/2001 |
| I own a 2001 dodge durango that is in e.xcellent condition with approximately 50k miles. the clockspring that sits in the steering column has gone bad causing the airbag light to remain on rendering the airbag useless. it first started a couple of months ago only when turning the steering wheel to the right but has progessively gotten worse, to the point that it is on all of the time. *ak | |||
| 07/26/2003 | 47000 | 1 | |
| Consumer stated that while driving at 65 mph an 18 wheeler came toward her lane. consumer pressed the brakes to avoid the 18 wheeler and lost control of vehicle. vehicle rolled and flipped down an embankment, and the air bags did not deploy. consumer and two passengers were rushed to a hospital, where the consumer sustained back injuries. passenger sustained no injuries. *ak | |||
| 06/18/2003 | 18200 | 04/02/2001 | |
| Consumer states while traveling at 60 mph, consumer hit a dip in the road, lost control of vehicle, and hit a wall. upon impact, none of the air bags went off. *ak both airbags deployed tow truck driver informed consumer that the tie rod end failed to cause such accident. *ts | |||
| AIR BAGS - FRONTAL | |||
| 03/01/2010 | 98000 | ||
| Air bag light is always on and the horn does not work , cause a bad clock spring | |||
| 01/26/2009 | 144000 | 1 | |
| Air bags did not deploy in direct front end collision, bumper, grille, fan and motor were pushed back but airbags did not deploy. worried that i have been driving a vehicle for 4 years with faulty airbags. hurt knee,wrist, back and hand. *tr | |||
| 12/30/2008 | 84000 | 1 | |
| I have a 2001 durango that was just totaled with heavy front end damage. not one of the air bags deployed in this accident. *tr | |||
| 07/10/2008 | 48000 | ||
| Tl the contact owns a 2001 dodge durango. while the contact was driving he noticed that the air bag light had appeared on the dashboard of his vehicle and that the horn had stop functioning. the vehicle was taken to the dealership where the contact was informed that the clock spring needed to be replaced. the contact did not notice any differences beforehand and the current mileage is 50000, failure mileage was at 48000. bml | |||
| 08/29/2005 | 1 | 05/01/2001 | |
| Dt: the contact has been experiencing problems with the steering and front end while driving vehicle. the vehicle has been taken to the dealership three times since may 2005. while driving on a two lane road the vehicle started making a noise, then it veered to the left. this resulted in an accident. upon impact, the air bags did deploy.*ak | |||
| 12/06/2004 | 2 | 09/18/2004 | |
| The consumer was involved in two frontal collisions. upon impact, the air bags failed to deploy. the cause had not been determined at this time. *ak the first incident occured on a slight snow covered road. the consumer lost control of the vehicle which resulted in front and side damage and the vehicle was backed against the concrete barrier. the second incident occured while the vehicle was in motion and the consumer lost control whenthe vehicle was driven over a small ice patch. the consumer had run into a light pole and completely damaged the middle front of the vehicle. the consumer was informed of recall# 04v596000, which may have been the cause of both incidents. *sc | |||
| 06/28/2004 | 31500 | 1 | |
| The consumer was driving the vehicle when it struck another vehicle head on and the air bag did not deploy. *jb | |||
| 40084 | 1 | ||
| Consumer read an article in the local newspaper about a nhtsa investigation of the air bag clock spring for a different model of vehicle. consumer wanted nhtsa to be aware that there were other vehicles experiencing the same problem. air bag light illuminated, and would not turn off. vehicle was taken to the dealer, who determined that air bag clock spring had to be replaced. *ak | |||
| 01/13/2004 | 1 | 07/03/2001 | |
| I hit a car in front of me driving to work. the driver in front of me had already hit the car in front of him, when i realized that he had come to a complete stop, i wad driving about 30 miles per hr and hit my brakes, my durango slid and hit the car. i totaled the entire back end of the car i hit, and currently the damage to my truck is still climbing. my concern is that the impact was pretty hard and the damage is major, not including the driver i hit was complaining of neck, knee and back injuries. my concern is that my air bag did not deploy. luckily i was alone and my older children were not in the front seat. i substained minor injuries, however the policewoman who arrived at the seen was quite surprised that the air bag did not deploy and suggested that i look into to why. *cb | |||
| 12/19/2003 | 38000 | 1 | |
| While driving 35 mph vehicle was involved in a collision. upon impact neither of the frontal air bags deployed. no injuries were reported. *ak *nm | |||
| 04/03/2003 | 1 | ||
| The vehicle was involved in a front end collision traveling approximately 30 mph. neither the driver nor passenger air bags deployed. *nlm | |||
| 1 | |||
| The airbags failed to deploy, when the vehicle hit a tree.*jb | |||
| 11/13/2002 | 36000 | ||
| While driving at 45 mph consumer was involved in a head on collision, airbags did not deploy. dealer contacted. please provide additional information. ts *dt | |||
| 04/24/2002 | 1 | 10/20/2002 | |
| Consumer's vehicle was struck on driver's door and forced into a unity pole. upon impact, neither air bag deployed. dealer was notified. *ak *tt driver sustained minor injuries. *tt | |||
| 12/16/2001 | |||
| Vehicle was involved in a frontal collision at 30mph. upon impact the air bags did not deploy. driver sustained injury. dealer has been notified, and will inspect vehicle. please provide additional information.*ak | |||
| 05/11/2001 | 1 | 02/01/2001 | |
| Neither air bag deployed with a 45 mile/hour frontal crash. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/01/2008 | 82000 | 5 | |
| Brake line broke/air bag clock spring/power steering rack/rear suspension,leaf springs/rust. *tr | |||