Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||||||||||||
| 04V596000 | DAIMLERCHRYSLER CORPORATION | from 01/07/1999 to 12/31/2002 | V (Vehicle) | 592707 | 12/21/2004 | ODI | CHRYSLER GROUP LLC | 12/21/2004 | 12/21/2004 | |||||||
| Defect Summary | On certain sport utility vehicles and pickup trucks equipped with four-wheel drive (4x4), if moisture leaks into the front suspension upper ball joint, evacuation of the lubricant and corrosion of the joint may cause the joint to wear over an extended period of time. this could cause a clunking noise in the front suspension, which may not always be heard by the vehicle occupants. | |||||||||||||||
| Consequence Summary | Excessive wear in the upper ball joint may allow it to separate, which could result in loss of control of the vehicle. | |||||||||||||||
| Corrective Summary | Dealers will replace the front suspension upper ball joints. this safety improvement campaign began on december 21, 2004. owners can contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | This action is deemed a safety improvement campaign and is not being conducted under the safety act. | |||||||||||||||
| SUSPENSION - FRONT - HUB | ||||||||||||||||
| 08E064000 | SKF USA, INC. | E (Equipment) | 2805 | 11/05/2008 | MFR | CHRYSLER GROUP LLC | 10/20/2008 | 10/20/2008 | ||||||||
| Defect Summary | Skf is recalling 2,805 hub units, part no. br930361, sold as a service part for 1997-2004 dodge dakota vehicles and 1999-2003 dodge durango vehicles equipped with 2-wheel drive & rear axle abs. due to a specification error, the rotor pilot for the hub unit may be too long. this results in the wheel to not be seated fully against the hub flange face during mounting. | |||||||||||||||
| Consequence Summary | Improper seating of the wheel can result in excessive vibration, brake rotor noise, difficulty removing the wheel after installation and operation of the vehicle, and possibly wheel-end separation during vehicle operation. should wheel-end separation occur, the driver could loose control of the vehicle, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Skf will notify owners and replace the defective hub units free of charge. the recall began on november 5, 2008. owners may contact skf vsm north america customer service at 1-800-644-8999. | |||||||||||||||
| Notes | Skf's recall no. skf pro 08-029us/ca.this recall only pertains to aftermarket skf hub units and has no relation to any original equipment installed on dodge dakota or durango vehicles manufactured by chrysler.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0201004 | 12/16/2004 | 10011940 | Upper ball joint extended warranty. *tt | 02/07/2005 | |
| 1300100B | 10/27/2000 | 130100A | 618863 | Experiencing a snapping, popping or clunking sound while driving and braking over washboard roads, during a moderately hard stop at low speeds, and / or while slowly driving over moderate bumps such as a driveway approach. *tt | 05/03/2001 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| SUSPENSION - FRONT - CONTROL ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 12/12/2012 | 124127 | ||
| Tl- the contact owns a 2001 dodge durango. the contact stated that the front passenger's side tire was becoming prematurely worn due to defective tie rods. the vehicle was taken to a mechanic, who inspected the vehicle and advised that there was excessive wear in the upper and lower ball joints that had separated from the tie rod. the vehicle was not repaired. the manufacturer was notified of the issue, who stated there was a recall for the failure but the contact's the vin was not included in nhtsa campaign number: 04v596000 (suspension). the vehicle was not repaired. the failure mileage was 124,127. kmj | |||
| 12/12/2012 | 124127 | ||
| Tl-the contact owns a 2001 dodge durango. the contact stated the right front passenger tire was wearing down due to the failure of the tie rod. the vehicle was taken to a mechanic shop who inspected the vehicle and stated there was excessive wear in the upper and lower ball joints that separated from the tie rod. the vehicle was not taken to the dealer. the manufacturer was notified who stated there was a recall but the vin was not included. the recall nhtsa campaign number: 04v596000: suspension. the vehicle was not repaired. the failure mileage was 124,127. mw | |||
| 11/11/2011 | |||
| Upper ball joints clunking noise over every bump | |||
| 03/19/2007 | 90000 | ||
| Tl*the contact owns a 2001 dodge durango. an independent mechanic informed the contact that the upper ball joints and swing arms failed and needed to be replaced. the dealer replaced the upper ball joints according to nhtsa campaign id number 04v596000 (suspension:front:control arm:upper ball joint); however, it was discovered that the lower ball joints were also faulty. the failure mileage was 90,000 and current mileage was 130,000. | |||
| 01/22/2008 | 1 | ||
| My car was squeaking for a couple of weeks and then the wheel fell off and the repair shop had to fix the ball joint and said i needed the other side done too. 2 weeks later i had the other side fixed. *tr | |||
| 05/27/2006 | 96000 | 1 | 08/01/2001 |
| In the early morning hours of 5/27 the right front lower wheel bearing of my 2001 dodge durango suddenly separated without warning causing the wheel to come loose from the vehicle. the caused the durango to veer to the right and crash into two parked cars. the wheel, axle, bearing, rack and pinion and associated parts are being replaced. old part will be saved. *jb | |||
| 09/01/2000 | 0 | 1 | 08/29/2000 |
| I have been with this vehicle in the shop every time you turn around. currently we were driving down the road and smoke came from the vents. it was a fire which they are still trying to find where the short is. also the convertor for the air conditioner is bad and had to be replaced. because of the short the battery was replaced two times because of the burning it up, the spring broke when i hit a bump and my daughters neck was wrenched. every other day the vehicle won't start, the locks won't work after having them redone by clio chrysler, the windows won't go up and down, the car has a bad steering rack which we reported to you quite some time ago (2 different dealerships evaluated and reported this), the ball joints were bad, the car creaks currently underneath as though it is going to fall in to pieces. the alternator had to be replaced, the sensors all were going bad at different times, so every other day the car won't run. the one cost us a mint in gasoline because the car would just drink the gas and shoot out black smoke. this is a 2000 vehicle from problems dating from day one of purchase. the vehicle. *nm | |||
| 09/01/2004 | 1 | 01/01/2001 | |
| The vehicle rear differential was replaced at 60000 miles because it made noise. *nm while the rear differential was being replaced the dealer informed the consumer that both the upper and lower ball joints were bad. the consuemr requested reimbursement for the ball joints since they were recalled. *nm | |||
| 01/01/2004 | 38682 | 1 | 05/01/2001 |
| Complaint received via e-mail. my wife was driving when she heard a bizarre noise coming from the front wheel of the truck. she immediately started driving towards the dealership, but the wheel for unknown reason broke at the hub and separated from the truck, causing her to skid while making a left turn in the intersection. fortunately, my wife and children were not injured. *ak | |||
| 04/16/2004 | 47455 | 2 | 01/07/2002 |
| Creaking, clicking noisy front end since 4/2004. repaired on 4/16/2004 at flemington dodge car & truck country. it is now 10/9/2004 and the same noises are starting again, very noisy. i am taking it back to the dealer again but this needs to be resolved with an appropriate final resolution. it costs me $151.90 to fix this each time and a car rental is required. also, it has only been 3.5 months since the last time it was repaired for the same problem. *nm | |||
| 10/01/2003 | 46463 | 4 | |
| Problems with lower ball joints, shocks, lower control arms, etc. *ph the front-end began to fail. the lower ball joints had degraded. the vehicle had to go back in for repairs due to the noise in the front-end, the repair shop assumed that the shocks were bad and replaced them which did not correct the noise. the lower control arms had to be replaced. the vehicle continued to experience problems. the consumer was informed that the upper control arms had to be replaced as well as the right side hub bearing. the window's plastic casing inside of the window completely broke in two pieces. the plastic was brittle. the consumer requested reimbursement for all the expenses incurred. the consumer also experienced unspecified problems with his 2000 dodge durango. *sc | |||
| 02/05/2004 | 1 | 03/04/2001 | |
| I have a 2001 dodge durango. after seeing a report on the ball joints on tv i took my vehicle in to be checked. good thing i did because the right ball joint was about to break and had to be replaced. the left ball joint has some wear but was not replaced at this time. there is a definite problem and it needs to be addressed. *jb | |||
| 08/23/2002 | 20000 | 7 | 09/28/2001 |
| While driving at 40 mph, the consumer heard a clanking sound coming from the front end. the vehicle has been to the dealer three times for this problem. the consumer felt that the ball joints wore out. the dealer examined the vehicle, but could not diagnose what was causing the noise. *ak the engine light had come on, the vacuum hose leaked, and there was a knocking noise in the rear compartment. it was later found that the rear door latch rattled due to internal damage. *sc *jb | |||
| 03/01/2004 | 80000 | 1 | |
| When turning either direction the vehicle's front end produces a knocking noise. the cause has yet to be determined. please provide additional information. | |||
| 02/14/2004 | 54000 | 1 | 10/15/2002 |
| I bought my dodge durango in october 2002. i heard a clunking noise & felt like someone hit me from behind when i would stop. had checked at pontiac dealership where i bought it, they said there were no problems. i saw cbs news story on durangos and realized that the ball joints may be the issue with my vehicle, it still makes the same clunking noise, and i still feel the vehicle push forward when i am stopping my vehicle. on february 14th of this year, i was driving and lost my brakes, found out that the cylinders were bad. i will put this down as an incident, but the noise is still ongoing, and so far i haven't had an incident & would like to prevent one. | |||
| 54000 | 10 | ||
| When braking vehicle pulled to the right. vehicle was taken to an independent repair shop where the mechanic could not resolve the problem. also, vehicle was taken to the dealer, who found no problem. vehicle was aligned, balanced, and the tires were changed. *ak | |||
| 01/15/2004 | 44000 | 1 | |
| While driving the consumer heard a loud noise coming from the front end. the dealer determined that the ball joints wore out prematurely. the dealer replaced the upper arm and the ball joints. *nm | |||
| 06/18/2003 | 18200 | 04/02/2001 | |
| Consumer states while traveling at 60 mph, consumer hit a dip in the road, lost control of vehicle, and hit a wall. upon impact, none of the air bags went off. *ak both airbags deployed tow truck driver informed consumer that the tie rod end failed to cause such accident. *ts | |||
| 07/05/2003 | 1 | ||
| I have 2001 dodge durango and recently heard noises in the front end ,and the vehicle seems to skip across the road when going over bumps. in addition, the right side tires both front and back are wearing on the outside. the left side is wearing normally. while going over bumps, the steering wheel at times, is almost thrown out of your hands. vehicle also seems to be riding very rough than when first purchased. dealer inspected front end and claimed there were no problems.*ak | |||
| 10/21/2002 | 51090 | 2 | |
| The control arm and ball joint experienced premature wear. *ak. the dealer refused to replace under warranty. the spark plugs were replaced. *jb | |||
| 06/12/2001 | 3 | 02/01/2001 | |
| Steering wheel pulled to right (as if someone grabbed it and pulled). steering pulled same way again (within seconds) and durango went into spin, then into ditch, then rolled. road conditions were excellent, no other traffic, weather was dry and clear.*ak | |||
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||
| 07/26/2003 | 47000 | 1 | |
| Consumer stated that while driving at 65 mph an 18 wheeler came toward her lane. consumer pressed the brakes to avoid the 18 wheeler and lost control of vehicle. vehicle rolled and flipped down an embankment, and the air bags did not deploy. consumer and two passengers were rushed to a hospital, where the consumer sustained back injuries. passenger sustained no injuries. *ak | |||
| SUSPENSION - FRONT | |||
| 10/29/2009 | 64107 | 1 | |
| I had my 2001 dodge durango inspected to get my license plates renewed and was told the ball joints were bad and needed to be replaced. *tr | |||
| 01/14/2010 | 86000 | 1 | |
| Multiple replacement needed of upper & lower ball joints, sway bar, currently experiencing front end bed spring noise - sounds like junk, told the front lower ball joint is lose again. also the heating elements in the front driver;s seat went out -cost to repair over 700.00! vehicle is a 2001 dodge durango 4 x 4. only 86,000 miles original owner. this vehicle meticulously maintained and serviced, but despite that constantly having front suspension repairs and brakes. *tr | |||
| 03/04/2008 | 26000 | 1 | |
| Vehicle is 2001 dodge durango r/t 5.9. 26,000 miles. front end ball joints needed replacing. calipers froze/locked on both front wheels. overheating occurred twice on front calipers. needed out of pocket money for repairs. air conditioning broken. *tr | |||
| 02/24/2009 | 1 | ||
| I bought a 2001 dodge durango at haar toyota. when i went to get a sticker there i watched and the guy didn't check the vehicle thoroughlythat night the passenger tire looked low i kicked the tire and it moved. brought vehicle to dealer two days later they put a new steering rack and drivers ball joint in vehicle. 5days later i had vehicle checked by my mechanic he said passenger side ball joint was bad. brought vehicle back to dealer they say it is fine will not fix because nothing wrong. what should i do my warranty is only 30 days of which i have about 1 week left. my contention is that the original sticker should never have passed if performed correctly. *tr | |||
| 09/28/2008 | 1 | ||
| Every year when i go to get my 2001 dodge durango inspected i first have to replace two front tires due to excessive inside wear. then i get told all 4 ball joints are no good. i have had to replace all 4 ball joints three times in three years while putting only about 20000 miles on this vehicle yearly. it is a 500.00 a month car payment that i am afraid to take my three children in. why has this vehicle not been dealt with in a harsher manner. the complaints online are numerous and extremely serious in nature. how many people have to die from poor engineering. *tr | |||
| 08/29/2005 | 1 | 05/01/2001 | |
| Dt: the contact has been experiencing problems with the steering and front end while driving vehicle. the vehicle has been taken to the dealership three times since may 2005. while driving on a two lane road the vehicle started making a noise, then it veered to the left. this resulted in an accident. upon impact, the air bags did deploy.*ak | |||
| 06/18/2005 | 84500 | 3 | 04/05/2005 |
| I have a 2001 dodge durango r/t that has had severe problems with the front end. i know that the upper ball joints have been replaced at least three times. two of which are from my local dealer and i just received a notice that they want it done again. i also know that my lower ball joints are shot and is definitely a complication of the upper ball joint problems due to the fact that they are on the same pivot point. also my upper and lower control arm bushings are seizing up and causing not only a substantial amount of noise but a severe amount of wheel hop while at high rates of speed on the highway. while cornering and hitting the expansion joint of a bridge or other highway bump the truck seems to want to bounce from lane to lane. i also had a drivers side front shock break in half while on the highway last week. i contacted daimler chrysler about these problems and they didn't seem the bit least worried about it. i asked if there was any consumer complaint program or any follow up procedure that i could be involved with and he was quick to say no. he also instructed me that i could do one of two things, i could have the ball joints changed for the fourth time or get ride of the vehicle. i asked him if this was dodges since on the whole problem by off loading the vehicle onto another unsuspecting person and he didn't say anything. he just repeated himself. i am a aircraft mechanic by trade and i can tell you right now that the faa and the ntsb would have grounded every aircraft that was affected in a situation like this. i don't know why there is such a double standard with the automobile industry. i drive around my family in this vehicle to include my 5 month old son and it scares me to death just reading the stories online that other people have been involved with. i hope it hasn't happened but what is it going to take to get this resolved with dodge, (multiple deaths with this $30,000 lemon) thank you mike audas. *nm | |||
| 12/15/2004 | 1 | 11/26/2001 | |
| We received a recall notice concerning the front end problems on the dodge durango but it does not include the 2 wheel drive after 100,000 miles. we are 11,000 outside this notice but have not been able to drive our vehicle due to this problem. there are no restrictions on the 4x4. this seems pretty biased on the part of the dodge corporation. why the descrepencyi????????? *ak | |||
| 10/01/2004 | 55000 | 1 | 01/25/2001 |
| At 55,000 miles i had to replace my rack and pinion and ball joints. i replaced my brake pads and rotors last year and have just been told that i need to replace them again. my vehicle is used for local highway driving.*ak | |||
| 07/01/2001 | 1000 | 40 | 04/27/2001 |
| This is a chronic ongoing problem that has never been resolved. the front end of my durango will not stay aligned for even a week. it is so bad that it pulls so hard to one side, that it becomes undrivable and extremely unsafe. i took it to the dealer, who charged me a lot of money, to continuously tell me they have realigned it and as soon as i leave the parking lot it starts pulling. they try to tell me it is just the road grade. it is not! *jb | |||
| 04/15/2004 | 4 | 03/31/2001 | |
| In march of 2001 i bought a 2001 dodge durango 4x4 the first year was great , then despite the fact that i took my vehicle in evey 3000 mi. for whatever was manufacturer recommended maintenance , and the dealers 27 point inspection, the front brakes were suddenly completely shot and cost in excess of $450 to repair last june i believe , right after getting serviced and a front end alignment ,i drove to work , attempted to shut off vehicle, and it refused the engine sped up , the lights flashed , the gauges went wild, and it finally died. day after day they cept telling me they didnt know what the problem was ,after a week of being worked on the dealership informed me the starter had gone and it would be 24 to 48 hours before they could get one about the same time the front end started to make a strange grinding noise while backing up while turning....they still havent figured out this one.....but im wondering if it is a balljoint issue also after several of the regularly schedueled services i complained that there was fluid left on my driveway. i was told that it was run off from the frame of some of the old oil,....now after it is out of warranty,they finally found the leak....the power steering rack is leaking oh and i almost forgot, when i first got this vehicle, the left rear brake light didnt always work...after 4 or 5 attempts to get it repaired , i had a mechanic friend of mine look it over ...in less than 5 minutes he told me the contacts in the housing were defective ....i got the dealership to check into it and they replaced it and it has been fine ever since this vehicle has always had its manufacturers recommended services at the interval required , it was very expensive to buy , and to maintain, it only has 40,000 mi. on it , and looks great, but appearntly it is a money pitt and death trap all rolled into one!! | |||
| 11/20/2002 | 25000 | 20 | |
| There was a knocking noise that sounded like something was loose in the front end of the vehicle. the noise mostly occurred when vehicle went over a bump in the road. dealership performed a diagnostic test, but no failure code was found. *ak | |||
| 01/04/2004 | 53000 | 4 | |
| When making a left turn heard a knocking noise from the front end. dealership serviced vehicle several times, but was unable to locate the cause of the noise. *ak | |||
| 03/04/2004 | 30000 | 1 | 05/28/2001 |
| We noticed a squeaking in the front-end while our 2001 dodge durango was under warranty. took to dodge dealership in brownfield, texas, and mechanic could not duplicate the sound. said we probably were hearing vibrations from cd's in the side-door pockets. car now has 60k miles, and over last 10k miles or so, have noticed four things 1) front end making popping sound, like a joint pop on your ankle or something and 2) when turning sharply, vehicle bounces like the wheel was out of round, 3) uneven wear on front tires, especially on left side, and 4) vehicle less stable when hitting bumps as steering tends to move back and forth. tried to get a mechanic to check last weekend in lubbock, but could not get vehicle into shop due to their workload. family member told us that durango's were on the news about what appears to be the same problem. we will be scheduling a visit with a dealership. i hope we don't lose a tire, as we are minimum of 30 miles from a dealership. the consumer took vehicle to a dealership and was informed that the upper and the upper control bushing needed to be replaced because they were worn. the next day after part were replaced there is still a popping and squeaking noise in the front end of the truck. | |||
| 01/09/2004 | 39400 | 1 | 07/01/2001 |
| In january of this year, i was drivng my 2001 durango home from work and heard a clunky noise. thinking i had a flat tire, i stopped and looked and saw nothing. when i got home, my husband drove it around the block and thought it was the brakes. the next morning, he drove to mckinney dodge (about 10 miles on the freeway) and as he got off the freeway and pulled into their parking lot, the drivers side wheel turned completely sideways and broke, causing the vehicle to fall down on that side. i pulled into the parking lot a few minutes later and saw my vehicle with the wheel turned outwards and front end down on top of it. they fixed this under the extended warranty. this also caused the mag wheel to bend and the tire not to hold air, so we had to pay another $50 to have that fixed before we could even drive it. the service man had called me at work and told me how fortunate we were that my husband was not still on the freeway when this happened. the dodge dealership told us this was a very uncommon occurrence. i now feel that we were deceived by dodge trying to cover up this problem and worry about our daughter and grandchildren in their new 2003 durango. there should be a recall immediately and the problems should be corrected before people are killed. our durango had about 39,400 miles on it at the time.*ak | |||
| 12/02/2003 | 50000 | 5 | |
| I own a 2001 dodge durango. in 2002 i had to have the whole power steering rack and pump replaced. n september of this year i was informed the ball joints are bad. apparently they have prematurely worn out.*ak | |||
| 01/01/2002 | 2 | ||
| My durango is all over the road on bumpy surfaces and if you happen to hit a bump on a corner, it jumps across the road. the dealer put on new front shocks, but it did not correct the problem. i have not had a chance to return it again. *la | |||
| 10/14/2003 | 34000 | 1 | 02/08/2001 |
| While driving 2001 dodge durango on a straight-away, up hill, the front wheels suddenly veered to the left, and driver lost control of truck, hitting telephone pole head-on, and totalling vehicle. *ak | |||
| 10/27/2003 | 3000 | 20 | 05/26/2001 |
| Unstable front wheels when going over (perpendicular) bridge seams at posted highway speeds. i.e. the vehicle shifts abruptly and vertually uncontrollably as the front wheels seem unstable. i have to consciously plan and brace for the action.*ak | |||
| 07/24/2003 | 1 | 06/23/2001 | |
| When the consumer turned the vehicle left or right, there was a noise which came from the front wheels. the dealer replaced the front hub bearings and re-torqued the upper and lower control arms. *ak *jb | |||
| 07/23/2003 | 24000 | 1 | 04/15/2001 |
| Front suspension has wobble. front tires showed sign of wear on the outside edge within 18k miles. performed an alignment at 24000 miles. front end of the durango still has steering wheel wobble at 60 mph at 40k miles. issue seems similar to nhtsa action number pe03032. have not had the front end suspension looked at, and the car is out of warranty.*ak | |||
| 07/22/2003 | 1 | 09/09/2001 | |
| On occasion when i am turning sharp the front suspension will pop. i have heard this sound ever since the vehicle was purchased (new). the service facility at the dodge dealer was unable to find anything wrong.*ak | |||
| 05/06/2001 | 02/08/2001 | ||
| Front tires started wearing excessivey on the outer edge with less than 2000 miles on vehicle accompanied by hard pulling to the right. vehicle has been to taken to two different dealers with minimal results. it was first diagnosed as an alingment problem, dealer supposedly aligned vehicle to factory specs. the second visit i was told the spring isolators were misaligned (realigned isolators and front end). complaints about service and continuos problems addressed to service manager. i was offered a free oil change as compensation. third visit was to different dealer who identified the problem as worn right front upper ball joint (replaced parts). vehicle was taken in again recently at 36000 miles with excessive tire wear and uncontrollable pull to the right. dealer stated that the goodyear ls tires were the problem since they are only a 30,000 mile tire and cross rotated the lt. and rt. front tires as a fix. i immediately followed up with a visit to the local goodyear dealer and the first suggestion was i get a front end alignment and told me that the goodyear tires on the vehicle are 40,000 mile plus. all problems have all occured during the warranty period. additionally i called chrysler to inquire about noted problems and was told they had not received any complaints or history of front end problems with durangos. i did request to start a customer problem file and expressed my concern about both dealerships reluctance to provide quality service for warranty work. finally, when driving over a bump at any speed vehicle is hard to control, the vehicle will becomes very unstable and bounces to left or right. | |||
| 1 | |||
| The vehicle is out of alignment causing it to pull to the right when driving. nlm | |||
| 06/01/2001 | |||
| When driving over a bump at any speed vehicle is hard to control, it goes to left or right. dealer blamed this on too much tire pressure, and adjusted the pressure. consumer test drove another vehicle like this, did not handle the way her's did. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 03/18/2004 | 1 | ||
| 151 old farm rd. leominster, ma 01453 march 26, 2004 daimler-chrysler corporation po box 610207 port huron, mi 48061-0207 dear sirs: my father always told me, never buy a chrysler product. however, a couple of years ago when looking for a mid-size suv with a third row i was tempted by the dodge durango. however, i kept hearing my fathers voice, never buy&.. but i thought, that was the 1950s. you dont see blue smoke pouring from the exhaust pipe of chrysler products anymore. surely in the 21st century chrysler products can compete with anything on the market. right? so i relented and bought my first chrysler producta well-styled dodge durango. i would prove my father wrong. well-----? after only 60,000 miles and a $2,000 repair bill i am now telling my sons, never buy a chrysler product. what happened? at 60,000 miles i took my durango into my dealer for routine service and a state inspection. please try to imagine my shock when i got a phone call from the service manager informing me that the ball joints on my car were so dangerously worn, the car would not pass inspection. if i did not get it repaired they would have to red-flag the car because it was too dangerous to have on the highway. now really, who would want to drive a car that unsafe? i was relieved that the mechanic discovered it and possibly prevented a horrible accident. i had it fixed. totally worn out ball joints at only 60,000 miles? and that is when i heard my fathers voice again, never buy a chrysler product. sincerely, ian bothwell cc: national highway traffic safety administration. *ak | |||
| 1 | |||
| While driving 5 mph consumer noticed vehicle pulling to the right. consumer stopped the vehicle, got out to inspect it, and noticed the right wheel separated from the control arm. vehicle was towed to a mechanic who determined that both control arms failed.*ak | |||
| 12/10/2003 | 53421 | 2 | 11/24/2003 |
| Had to have upper ball joint and control arm bushing replaced. *ak | |||
| 07/02/2003 | 47153 | 1 | 05/01/2001 |
| Replacement of left upper ball joint, control arm and left outer tie rod at 47,000 due to premature wear. *la | |||
| 10/15/2003 | 3 | 06/25/2001 | |
| Driver's side control arm replaced at 13,802 miles. both control arms replaced at 25,700 miles. had to have tires replaced due to excessive wear. *la | |||
| 09/04/2003 | 18100 | 1 | 05/14/2003 |
| Clunking, rattles and squeaks from the front suspension during sharp turns or bumps. vehicle has 18,100 miles on it. dealer replaced the left front upper and lower control arms and ball joints. this appears to be a premature failure as referenced in nhtsa action number pe03032.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 01/03/2005 | 1 | ||
| Recall campaign: the consumer received a recall notice regarding defective front suspension and made an appointment with the dealer. the day before the scheduled appointment the rep called stating that the parts were not available. *nm *jb | |||
| 02/19/2004 | 45000 | 1 | 09/03/2001 |
| Ball joints wore out at 45000 miles.*ak | |||
| 12/29/2003 | 1 | ||
| While driving 15 mph consumer heard a popping noise coming from underneath the vehicle. consumer took vehicle to the dealer for analysis, and mechanic noticed that the bushings of lower control arm needed to be replaced. *ak | |||
| 10/08/2003 | 45322 | 3 | 03/30/2001 |
| 2001 durango required rt upper ball joint arm, rt lower ball joint assembly, let lower ball joint assembly, rt outer tie-rod end replacements and front end alignment. 45,322 miles considered premature defects.*ak | |||
| 04/24/2003 | 42064 | 1 | 06/04/2001 |
| I had to prematurely replace the right upper ball joint and control arm on my 2001 dodge durango. the vehicle only had 42,000 miles on it when they were replaced. sounds like it was a good idea that i listened to the rattle and had it fixed before something tragic happened. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 01/17/2008 | 146160 | 1 | 11/03/2006 |
| Electric fan,steering;rack and pinion; control arm; lower ball joints, front drive shaft, front bearings. replaced drive shaft,left wheel bearing. i bought it in 2006 w/125,000 miles. drive shaft went out at 135,000 and steering at 146,000. i still owe money on it and it sits parked because i cant afford the rest of the repairs. *tr | |||
| 03/01/2007 | 80000 | 2 | 12/01/2003 |
| Tl*the contact owns a 2001 dodge durango. the contact received a recall notice in march of 2007 for the front ball joints. she immediately had the vehicle repaired. when she took her vehicle to the dealer for an alignment, they stated that the upper and lower ball joints (which were repaired less than a year ago under recall) needed to be repaired again. she feels that her vehicle was repaired with the same defected component. the vehicle was repaired. the recall number was unknown. the current mileage was 126,000 and failure mileage was 80,000. | |||
| 04/15/2007 | 0 | 4 | 10/13/2006 |
| My vehicle is 6 years old, about 2 months ago i noticed my car began vibrating really badly and my tires were wearing flat on the drivers side. i took my durango to the 76 service station and they inspected my vehicle and i was told that my right front wheel bearing was worn, my front ball joints were worn and the sway bar bushings were worn very badly as well as the upper control arms were bad. i have only seen recalls on the vehicles with 4x4 but i think the 4x2 models need to also be inspected. this is not normal wear for a vehicle only being 6 years old and driven only 14,280 a year. i cant afford to pay the 1500 dollars that was quoted to have it fixed, so now it sits unless it has to be used, because i am afraid that my front tire is going to fall off. *jb | |||
| 02/02/2006 | 50000 | 2 | 09/05/2003 |
| Tl* the contact owns a 2001 dodge durango suv. there was a loud clicking noise in the front end and the steering wheel pulled. the dealer stated that there was a recall on the ball joints. however, it didn't apply to this vehicle. also, the front and lower arm ball joints were worn out and could be repaired at cost to the contact. the contact was aware of the safety risk involved and observed related complaints. the current and failure mileage were 50,000. *ak | |||
| 11/10/2006 | 1 | 11/15/2000 | |
| I bought my 2001 dodge durango sport in november 2000. over the course of the past six years i have had to have so many repairs and replacements of parts, brakes, tires, electrical fuses & resistors done that i can honestly say that i will never buy another dodge vehicle again. the biggest concerns to me have been around brakes needing replacement three times, upper ball joints replaced due to recall, lower ball joints exhibiting excessive wear as well (but not being able to get daimler/chrysler to fix them because it isn't covered under my warranty or the recall notices) and abs & brake lights on the dashboard showing up intermittently. i had to have the power steering line replaced completely due to it rusting through and continuously leaking steering fluid. the dealership replaced my steering fluid and told me it would be fine to drive until the part came in. they said they would call me as soon as the part arrived. two weeks later i had to chase them down to get an answer as to whether or not the part had arrived and was told i would need to wait another week to bring the durango in for repairs. just recently my check engine light came on, i drove straight to the dealership to ask them to look at it and they asked me if the car was bucking or stalling. i said no and they told me it was nothing to worry about then. i tried to make an appointment, but couldn't even be seen for a week and a half. i asked for a loaner vehicle and they said that chrysler doesn't provide those, but they could certainly get me a rental...why bother buying from a company that doesn't offer even minimal things to their customers? *jb | |||
| 04/11/2005 | 1 | ||
| Adhering to the recall notice we received on our 2001 dodge durango, we took it in to have the upper ball joints replaced. three months later we took the car back for its routine oil change. at that time we were told the lower ball joints were now in need of repair. given the recall on the upper ball joints and the many complaints that have been placed on this subject, we find it hard to believe that this is an unrelated problem. the recall should be modified to include the lower ball joints as well. *nm | |||
| 07/27/2005 | 1 | ||
| Dt: the consumer was complaining that after recall #04v596000 was fixed. the vehicle had to be realigned. consumer was upset that he had to pay for alignment. the manufacturer should have paid for this, and it should be included in the recall expenses. the recall was on the upper ball joints on both sides of the front suspension. the owner had the recall fixed on 7-27-05. the consumer did not have enough money to pay the extra charge. he will have this fixed and go back to a mechanic for another realigned. the consumer was going to do this at a later date. called the manufacturer, and they said that the realignment wasn't something that they were concering. they were only concerned with the recall. *ak | |||
| 03/09/2005 | 85500 | 1 | |
| While the vehicle was being sericed for the upper ball joints on the nhtsa recall, the lower ball joints were were defective.*ak | |||
| 03/25/2005 | 1 | ||
| While driving a loud clanking noise came from the rear of the vehicle. driver took vehicle to dealer, and mechanic determined that left and right rear lower ball joints needed to be replaced due to corrosion. *ak | |||
| 02/16/2005 | 1 | ||
| Brought vehicle to dealer for upper ball joint recall and was informed that the lower ball joints were also bad. dealer said they could replace them at a considerable cost to vehicle owner. obviously equally as defective as the upper ball joints and should also be covered by a recall.*ak | |||
| 02/03/2005 | 47451 | 1 | |
| The lower ball joints wear out prematurely. dealer has already replaced the upper ball joints under the recall that was issued. *ak | |||
| 01/10/2005 | 1700 | 1 | |
| During a routine inspection, the dealership informed the consumer of the loose upper/lower ball joints. the dealership did not resolve the problem. please provide more information. *jb | |||
| 02/21/2005 | 42000 | 1 | 12/22/2002 |
| While the upper ball joints were being replaced under a manufacturer's recall dealer informed the consumer that both lower ball joints needed to be replaced.*ak | |||
| 02/16/2005 | 1 | ||
| Nhtsa recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but when taken to dealer for inspection it was found that the lower ball joints needed to be replaced, otherwise the wheels could fall off. *ak | |||
| 01/01/2005 | 1 | ||
| Consumer received recall 04v596000 concerning ball joint wear. however, consumer has been waiting for sometime, almost one month, and was being told there were no parts. *ak | |||
| 11/01/2004 | 3 | ||
| Consumer received a recall notice for the ball joints on the dodge durango. however, consumer has contacted the dealer a total of three times, and they have yet to repair the vehicle due to lack of parts. *ak | |||
| 02/01/2005 | 1 | ||
| The hubs also became defective once the ball joints were defective. this should be brought to the manufacturer's attention.*ak recall campaign . nhtsa campaign id number : 04v596000 front:control arm:upper ball joint. *tc | |||
| 01/31/2005 | 3 | 03/11/2001 | |
| During a recent state inspection on my 2001 dodge durango it was found that one of my upper and both lower ball joints were worn extensively and that the vehicle failed inspection.*ak i was scheduled for a recall replacement for the uppers as per the recal, however after contacting dodge, i was told that the lower ball joint damage are unrelated to the recall. i feel that the failure and defect in the upper ball joints are the proximate cause of the lower ball joint failure, and that the recall should be modified to include both the upper and lower ball joints. | |||
| 01/14/2005 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle is included in the recall, but when taken in for repair, results showed that the lower ball joints need to be replaced as well. dealer will repair at owner's expense. *nm | |||
| 08/31/2004 | 34600 | 1 | 08/31/2004 |
| While driving 25 mph, the vehicle would makes a humming noise and the vehicle would pull to the right when braking. vehicle was taken to a repair shop. the mechanic informed the consumer that both upper and lower ball joints needed to be replaced. the dealer was notified. the dealer informed that their vehicle did not fall under the recall. *nm | |||
| 12/01/2004 | 1 | ||
| dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints failure. *bf the consumer was informed that the front wheel was dangerously loose and was unsafe to drive. the hub nut was loose. *tc | |||
| 12/30/2004 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but when taken to the dealer for repairs results showed that the lower ball joints needed to be replaced as well. dealer will repair at consumer's expense.*ak the consumer has attempted to contact the manufacturer for four days but only gets an answering machine. *nm | |||
| 12/20/2004 | 45000 | 1 | 01/20/2001 |
| The steering in my 2001 durango has been very loose and difficult to control especially over rough roads since about 30,000 miles. about a year ago when there was approximately 45,000 miles on it, there started to be very loud noises coming from the front wheels. i took it to the dealership and was told i needed new brake pads but nothing was mentioned about the ball joints. i had a mechanic look at the brakes and was told they were fine, but that the upper and lower ball joints seemed unusually worn. when i heard of the recall december 10, 2004 for the upper ball joints, i took my vehicle in to be checked. they verified that the upper ball joints were almost gone and replaced them according to the recall. however, they then informed me that the lower ball joints were just as bad and needed to be replaced very soon. i asked if the vehicle was still just as unsafe as when i brought it in, and was told yes. my concern and question then is why are the lower ball joints not included in the recall? does it not make sense that when one half of a suspension's moving part fails, that it puts undue stress on the opposing part, causing it to fail as well? also, if the repair of the upper ball joint did not make my vehicle safe, then what is the purpose of the recall?*ak | |||
| 12/02/2004 | 1 | 03/16/2004 | |
| I have been hearing about dodge durrango recalls for years 00-03 and i have a 2001. i have recently on december 2 went to get new tires and an alignment when i was notified that my ball joints on all 4 wheels were bad, along with a lower ball joint on the front passenger side. i don't feel that customers of daimler chrysler should have to pay for this. i, for one don't have the money to give out to replace this problem right away especially around christmas. daimler chrysler should replace them because they have a defective product. | |||
| 10/21/2004 | 1 | 08/09/2001 | |
| Dodge dealer indicated that both upper and lower ball joints on both front tires needed to be replaced due to premature wear. he stated the car is dangerous to drive because the wheels could fall off. my car has always had problems with its wheels. i have replaced the rotors twice and had to by tires sooner than i should have due to premature and uneven wear even though i had my tires rotated and realigned frequently. when we first purchased the car in made really strange noises at the front wheels. we took it in to the dealership to get fixed. the car jumpy when i go over rough areas of a road. it seems to bounce in all different directions. i have to be very conscious when going over uneven roads or i might loss control of the steering. i feel that dodge should cover the cost of repairing the ball joints. i feel it is a manufacturers defect. none of my other cars have ever had this problem and i have a ford ranger with 210,000 miles on it and it is used for off road driving.*ak | |||
| 11/29/2004 | 1 | 09/13/2004 | |
| When we purchased new tires on 11/29/04, we were informed that the front lower ball joints are worn out and ready to break. we were told that these need to be replaced asap.*ak | |||
| 10/12/2004 | 03/21/2001 | ||
| I have had to replace the rotors three times and also had them resurfaced 3 times in 3 years. now i have been told the ball joints are in very bad shape and must be replaced right away. i have owned other dodge vehicles through-out the years and i'm very disappointed with this one. *nm | |||
| 09/15/2004 | 63622 | 2 | 10/28/2002 |
| 2nd alignement in 6 months. mechanic showed deteriorated ball joints and play. unable to correct alignement issues due to severly worn ball joint components. worn tires due to condition.*ak | |||
| 08/24/2004 | 60123 | 1 | 02/11/2003 |
| I was attempting to make a left turn to enter a parking ramp at work when unexpectedly i was unable to control my vehicle, as a result i collided with a concrete wall.*ak i had some digital pictures taken as the police would not come to file a report on private propery. the vehicle sustained major damage and i'm convinced this is related to a poor design/weak parts used in the steering linkage/suspension system. | |||
| 08/12/2004 | 1 | ||
| When the consumer took the vehicle for a routine maintenance, the mechanic informed the consumer that the lower ball joints needed to be replaced due to corrosion. please fill in additional information. *jb | |||
| 07/28/2004 | 38700 | 1 | 09/20/2000 |
| Pe 03-032, front suspension/upper ball joints: while getting a front end alignment consumer found that the upper and lower ball joints wore out. *ak *nm | |||
| 06/22/2004 | 34000 | 1 | 06/16/2003 |
| Pe 03 032/ front suspension upper ball joint failure: while driving 20-25 mph the upper and lower ball joints on the right side broke. the condition caused a vehicle accident in which the vehicle struck a speed sign and a telephone pole. the consumer was transported by ambulance to the local hospital for a concussion and minor bruises. the manufacturer was notified.the manufacturer informed consumer that they were going to send out an investigator concerning these issues. *jb *sc *jb | |||
| 06/23/2004 | 1 | ||
| Consumer heard a noise coming from the front while driving at any speed. upon inspection by the dealership consumer was informed that lower ball joints needed to be replaced. *ak | |||
| 06/15/2004 | 55000 | 2 | 05/12/2001 |
| My 2001 durango has had the rotors go bad and the ball joints (both of which cost me money). the vehicle has 55000 miles on it and is driven 95% of the time on the interstate system. although i like the vehicle, i think the mft should pay for the replacement. i also, think it is time for a recall. i am hard pressed to buy another dodge ( i own two) knowing that they don't care about my safety!*ak | |||
| 58000 | 1 | ||
| While driving 70 mph vehicle vibrated. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic informed determined that the upper and lower ball joints needed to be replaced. *ak | |||
| 12/06/2002 | 28518 | 2 | |
| My ball joints and right contol arm have gone out again. on 12-6-02 i took my car into the dealership and they replaced my ignition switch and right control arm and hub bearings. no i have the same problem again and they do not want to help me with my problem. i just drive in the city. my ro # is 262789. it was a done at valencia dodge.*ak | |||
| 04/04/2004 | 48880 | 1 | |
| I have a 2001 dodge durango. on sunday april 4,2004 i hit a small pothole on the road and almost lost control of my vehicle and hit another car. it felt like the front end was going to fall off. i took the car to a dodge dealer here in provo utah. the upper and lower ball joints had to be replaced. the service department told me they were worn and were in bad shape.i have 48000 miles on my vehicle. this could have caused a serious crash. i won't say accident for both chryler and the government know of the problem and refuse to address the problem. get off your ass before someone gets killed!*ak | |||
| 01/10/2001 | 57753 | 1 | 09/22/2000 |
| I would like to file a claim regarding my 2001 dodge durango 4x4. i have experienced problems with the upper and lower ball joints on my durango. both the upper and lower ball joints were so worn out the truck would not go down the highway straight. the ball joints were both located on the passenger side. i have since had them replaced. the truck had only 59,000 miles on it. i feel this is premature wear and is a faulty design. i have seen the investigation on tv and feel this should be a recalled item. it has affected alot of vehicles from 1998-2003, why has no one forced a recall yet? this is clearly a safety issue, if the front wheels fly off, or you cant keep the vehicle going in a straight line, it is a safety issue and dodge should be forced to correct it immediatly.*ak | |||
| 03/24/2004 | 63125 | 1 | |
| I saw on t.v. that the dodge durango's were having problems with the lower front ball joint. my dealer, nethaway's, checked the ball joint's on my vehicle and they are abnormally worn for a vehicle with 63125 miles. i informed dodge of this problem, and received no assistance in correcting the same. *jb | |||
| 29000 | 2 | ||
| The consumer had problems with the ball joints. the owner has already replaced the ball joints once and now they need replacing again. this vehicle was purchased new and had less than 30,000 miles. provide further details. *jb | |||
| 35000 | 1 | ||
| Consumer complained about a ball joint problem. the tires are wearing out unevenly, and a wheel alignment is impossible until the ball joints have been replaced. *ak | |||
| 03/04/2004 | 40365 | 1 | 08/15/2001 |
| Premature wear on both front ball joints. right side upper and lower wore prematurely. left upper wore prematurely. seals were intact. vehicle has 40k miles. dodge durango 2001. *jb | |||
| 10/02/2003 | 38000 | 20 | 09/20/2001 |
| Front end shook and pulled to the right when braking. this was due to the upper and lower ball joint being worn out. they needed to be replaced, per the dealership. *ak | |||
| 10/18/2003 | 48210 | 2 | 10/02/2001 |
| When turning left or right front end of the makes a noise. consumer states that front wheel has play in it. can push the wheel in about three inches and outward three inches. driver believes itis related to the ball joints. *ak *nm | |||
| 1 | 02/01/2002 | ||
| The consumer heard a noise coming from the front of the vehicle. the consumer was informed that the lower ball joints needed to be replaced per inspection of the dealership. *ak *sc *jb | |||
| 03/10/2004 | 46973 | 1 | 12/05/2000 |
| While the consumer was driving down the highway, the ball joints broke, making it hard to steer vehicle. the consumer pulled to the shoulder, called a tow truck and had the vehicle towed to the dealer for repairs. the warranty expired and the consumer had to pay $1100.00 for repairs. *ak the front wheel(s) had come unattached while attempting to make a turn. *sc *jb | |||
| 03/01/2004 | 48000 | 1 | |
| Consumer had a tire blowout. took vehicle to dealer to have the tire repaired. mechanic repaired the tire, and determined that upper and lower ball joints on both sides needed replacement. *ak | |||
| 03/08/2004 | 32120 | 2 | |
| At 32120 miles dealership replaced all four ball joints, 10 months later, mechanic determined the need to replace all four ball joints again. *ak | |||
| 03/05/2004 | 1 | ||
| Consumer took vehicle to an independent repair shop for regular maintenance, and mechanic determined that lower and upper ball joints needed to be replaced at consumer's expense.*ak | |||
| 50000 | 1 | ||
| While driving, the consumer says the front end felt loose. the upper ball were replaced but the steering wheel is hard to turn. please provide further details. | |||
| 12/20/2001 | 15000 | 1 | |
| When making a sharp left turn there is a popping noise in the front end. consumer feels it may be related to ball joint failure. *ak | |||
| 11/04/2003 | 66000 | 10/12/2001 | |
| Bad ball joints on 2001 dodge duango | |||
| 02/18/2003 | 20000 | 1 | |
| At any speed consumer can hear a clanking sound coming from the front end of the vehicle. also, when turning corners there is a clanking sound coming from the wheel area.*ak | |||
| 05/01/2003 | 40000 | 0 | 05/01/2001 |
| Owner of a 2001 durango slt & 2004 durango ltd. the 2001 durango had excessive wear on the ball joints at about 40k miles which required replacement in order to pass safety inspection. (front wheels were loose). the manufacturer did not cover the cost of replacement parts or labor. | |||
| 1 | |||
| Letter regarding daimler chrysler investigation with ball joints on the dodge durango suv and dakota pickup trucks. *ph the consumer experienced a problem with the ball joints on his vehicle. *jb | |||
| 30000 | 1 | ||
| Consumer complained about upper and lower ball joints failure. this problem was diagnosed when the consumer took the vehicle to the dealer for an inspection. *ak the brake bulb light was replaced and the front shocks were replaced. *jb | |||
| 12/16/2003 | 30475 | 2 | 10/28/2001 |
| While driving on this day i slip on some snow and my 2001 durango lost control unexpectedly and slammed into a tree truck was towed to auto body shop and i was told that the ball joints on both sides of the vehicle where shot at 30000 miles and needed to be replaced immediately you guys please give me some feedback on this situation because chrysler daimler would not give me any information besides that the the ball joints on these vehicles are under investigation thank you very much michael nelson. *cb | |||
| 01/13/2004 | 11/03/2001 | ||
| My vehicle is pulling to the right ,i took it to curtis hughes doge,manteca, california.thought it would be a simple alignment.when i called for my vehicle they told me it needed the suspention ball joints replaced. they were on back order it would take about a week to get them in. i called back within the week the parts were in. i took my dodge durango in, later that afternoon, i phoned to see if the vehicle was ready to be picked up i was told there is a problem with the trucks steering. it was originally said to cost $885.00 for the ball joint repair job. the price has now shot up to $1800.00 for repairs. the truck only has 48000 miles on it. i am now told that these repairs are not under warranty. this is safety issue for me. my vehicle is usedto transport children daily,and it is unfair that i should have to pay these fee and very coincidental that the truck suddenly is having major problems immediately after the 36000 mile warranty has passed. around christmas 2003 there was a report on the news about recalling dodge durangos. this one needs to be recalled and fixed correctly and not at my expense. . | |||
| 01/09/2004 | 62485 | 1 | 02/09/2001 |
| Premature failure of ball joints on 2001 dodge durango costing approximately $700 in repairs. *la | |||
| 01/06/2004 | 69000 | 1 | 01/01/2001 |
| While the vehicle was being serviced, the dealership noticed ball joints wore out and needed replacement. *ak the ball joints were worn excessively and defective per dealer. *sc *jb | |||
| 06/01/2003 | 01/02/2001 | ||
| Front ball joint failure under normal driving conditions in the 2001 dodge durango vehicles. reported cases of failure causing accidents. manufacture problem, can't be corrected. ball joints can be replaced but it will fail agian. also dash lights fail without warning. several times brake lights and blinkers not working. pull fuse out- not blown. put back in and they work again for awhile. also, middle seat, seat belt not retracting properly for passengers. risk of bodily injury or death to passengers with all above cases. | |||
| 12/16/2003 | 39999 | 1 | 04/20/2001 |
| I own a 2001 dodge durango and the upper and lower ball joints have gone bad on this vechicle under 40,000 miles. it is causing vehicle to sway right.*ak | |||
| 11/26/2003 | 18000 | 2 | 10/15/2001 |
| 2001 durango r/t. second failure of transmission (11/26/03) @ 35000 miles. handled by different dealerships and no one knows exactly why or how transmission is failing. rpm tachometer races between 100 - 800 rpm during driving conditions including load, light load, flat terrain, and occasionally down hill when driving of speeds greater than 45 mph in drive and overdrive. excessively hard clung when shifting between 1st and 2nd and between 2nd and 1st. 1st failure (2/6/02) was before pcm and transmission flash recalls @ 20000 miles. service manager insisted that this was a normal thing and his jeep did the same thing. after much convincing that i would prefer the opinion of a tech instead did they take the vehicle for repair. vehicle was kept for an additional week than what was promised for delivery. vehicle was kept in garage for the 2 weeks and when picked up all personal items, electronics, tire jack, etc was missing (~ $2700 worth) and accusing me of leaving my doors unlocked (did not quite understand his point and aurguement since it sat in the dealerships garage for the 2 week duration). since ... transmission does not always go into park and occasionally drive, verbally told not a big deal by dealership service manager due to the transmission being flashed. noticed vehicle surging with rpm increase after driving a while. oh, by the way, yea, the ball joints needed replaced at ~18000 miles too (10/2002)!*ak | |||
| 12/10/2003 | 70500 | 2 | 07/27/2001 |
| Had to replace upper & lower ball joints in my 2001 durango after replacing prematurely worn out tires, dealer said it would cost close to $1,000 since i am 1,000 miles over my warranty. also had to replace power steering pump at a cost of $600 don't know if this is a result of the defective ball joints however. *ak | |||
| 12/03/2003 | 45000 | 1 | 02/15/2002 |
| My 2001 dodge durango has been clanking in the front end for several months. after taking it to several mechanics and 2 dodge dealers, the problem has finally been diagnosed - bad control arm and lower ball joints. much to my dismay, this repair will cost over a thousand dollars. this vehicle only has miles on it, we are conservative drivers and try our best to maintain our cars. had this been the only problem with this vehicle i might not have contacted you - as it turns out, we have had problem after problem with this car, since becoming owners feb. 2002. i have been informed by our local dealer, chrysler customer service and several internet sites that this part has been faulty on many vehicles, and my car is not alone. as a result of dodge owners everywhere having similar problems, i have learned that this part may be deemed faulty and a recall may ensue as a result. i feel that this car is too young to be experiencing such major mechanical problems, and support a recall notice. apparently the joints separate and the wheel can fall off while the vehicle is in operation.....how dangerous! *ak | |||
| 12/02/2003 | 50000 | 5 | |
| I own a 2001 dodge durango. in 2002 i had to have the whole power steering rack and pump replaced. n september of this year i was informed the ball joints are bad. apparently they have prematurely worn out.*ak | |||
| 33900 | 1 | ||
| Vehicle failed state inspection due to premature wear of upper and lower ball joints. prior to the inspection, the vehicle was serviced several times for front end noise by the dealership.*ak | |||
| 11/14/2003 | 46000 | 1 | 01/01/2001 |
| The vehicle was taken to the dealer for inspection of front end noise. the mechanic determined the front upper ball joints on the passenger side needed to be replaced. please provide vehicle identification number upon receipt of this complaint. *jb *ph | |||
| 11/11/2003 | 1 | 05/30/2001 | |
| 2001 dodge durango 35,000 miles purchased new from dealer defective ball- joint problem. *la | |||
| 11/10/2003 | 52953 | 1 | 10/15/2001 |
| We have a 2001 dodge durango and it has 52,953 miles on it and needs to have the front ball joints replaced. our mechanic tried to order the ball joints for this vehicle and they are on back order. the ball joints should not be going out on a vehicle with this low of miles. it is our primary vehicle and we have to drive it as is because the ball joints are on back order. *la | |||
| 11/04/2003 | 1 | ||
| The front suspension ball joint wore out prematurely on my 2001 dodge durango. *la | |||
| 10/21/2003 | 1 | ||
| With 51,000 miles on my 2001 dodge durango, i had to have the left front ball joints replaced at my expense. after speaking with an independent mechanic, he claimed that this premature wear is possible but not likely. *la | |||
| 10/30/2003 | 48000 | 1 | 03/17/2003 |
| Have a 2001 durango with 48,000 miles. having ball joint problems as well. checked them and appear worn. will replace them before something bad happens. should last a lot longer than 48,000. *la | |||
| 58000 | 1 | ||
| Consumer took vehicle to dealer for an oil change, and it was noticed that the ball joints on the right front wheel were in need of replacement.*ak *mr | |||
| 10/28/2003 | 40000 | 1 | |
| Dealer replaced upper and lower ball joints at 40,000 milles. *ak | |||
| 10/08/2003 | 45322 | 3 | 03/30/2001 |
| 2001 durango required rt upper ball joint arm, rt lower ball joint assembly, let lower ball joint assembly, rt outer tie-rod end replacements and front end alignment. 45,322 miles considered premature defects.*ak | |||
| 10/18/2003 | 45000 | 1 | 06/22/2001 |
| Lower ball joint (rt side) failed in a slow speed turn causing loss of control, tie rod end failure, and impact with light pole. | |||
| 08/06/2003 | 88000 | 1 | 12/12/2000 |
| Advised by mechanic that ball joints are no good. *la | |||
| 10/03/2003 | 21000 | 1 | 09/28/2001 |
| When the steering wheel was turned there was a clicking noise. the consumer was told by the dealer that all four ball joints, upper and lower were bad. this vehicle always knocked. the dealer checked out the problem, but couldn't duplicate it. *ak the part had not been replaced. the consumer heard on the news a recall was in the making, but the dealer stated that they were unaware of any recall . *scc *jb | |||
| 08/15/2003 | 1 | 06/15/2001 | |
| Vehicle has been pulling very hard right. i took the vehicle in for front end alignment and was told it couldn't be performed because of bad ball joints. the vehicle has only 44,000 miles on it and it appears there is a major problem with these ball joints as they are on back order all over the country.*ak | |||
| 07/22/2001 | |||
| Control arms/ball joints on both sides of the front of the vehicle wore out prematurely. this includes both sets of upper and lower control arms/ball joints. | |||
| 07/14/2003 | 1 | 06/28/2001 | |
| Noise in front left suspension of our 2001 durango with only 25,000 miles. took to dealer, first they said they were replacing tie-rod then they replaced the ball joint. @ weeks after the repair, car making same noise.*ak | |||
| 07/29/2003 | 43000 | 1 | 09/01/2001 |
| I have a 2001 dodge durango, and over the last few months i have noticed a problem with my front end. approx. 3-4 weeks ago i brought my truck into ntb for this to be checked. they sold me on new front brakes and rotors, front-end alignment, and tire rotation. this did not fix the issue. so last week, i brought the truck into pep boys, and was told that they thought the rack and pinion steering was bad, but needed to bring it into a dodge dealer. today i brought my truck into the local dodge dealer, and was told that it was my upper and lower ball joints. my vehicle only has 45,000, and every person i have spoken with has told me that this should have lasted for at least 100,000 miles. this should be another testament to an issue with the durango ball joints. i would also like to add that both the dealer and manufacture were not forthcoming with any information about the pending investigation, and very elusive when questioned.*ak | |||
| 07/25/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 1 | |||
| Consumer stated vehicle was out of alignment. vehicle was serviced, technician noticed ball joints needed to be replaced. *ak | |||
| 06/17/2003 | 50599 | 1 | 03/06/2002 |
| I have a 2001 dodge durango that had the upper control arm and lower ball joints wore out prematurely. the vehicle has 50599 miles. took the vehicle in to repair the a/c blower. the dealer called to tell me during the test drive, they heard popping noises in the front end. they checked the ball joints and control arms and found them to be out of tolerance and needed to be replaced. question why the took a test drive to check the a/c blower. i suspect they knew there was a problem with the ball joints and control arms on this model and wanted to have it corrected.*ak | |||
| 07/23/2003 | 40000 | 1 | |
| 40,000 miles and the ball joints are completely worn out. also had to put a new steering rack on. ball joints make popping sound and steering is jumpy causing the vehicle to veer in unpredictable directions. chrysler won't stand behind and wants $$$ to fix. doesn't seem that ball joints should wear so quickly. *ak | |||
| 02/15/2003 | 33966 | 1 | |
| The upper and lower ball joints failed at only 33966 miles. the consumer had read of many other deranges having the same problem. the dealer replaced the upper joints but not the lower joints. *ph *ak *jb | |||
| 05/01/2003 | 1 | ||
| Upper and lower ball jointproblems. vehicle was taken in to the dealer, and she was told that she should not be driving the vehicle. manufacturer was contacted, and stated that they had no other complaints but they were willing to split the charges.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 33900 | 1 | ||
| Vehicle failed state inspection due to premature wear of upper and lower ball joints. prior to the inspection, the vehicle was serviced several times for front end noise by the dealership.*ak | |||
| 06/17/2003 | 50599 | 1 | 03/06/2002 |
| I have a 2001 dodge durango that had the upper control arm and lower ball joints wore out prematurely. the vehicle has 50599 miles. took the vehicle in to repair the a/c blower. the dealer called to tell me during the test drive, they heard popping noises in the front end. they checked the ball joints and control arms and found them to be out of tolerance and needed to be replaced. question why the took a test drive to check the a/c blower. i suspect they knew there was a problem with the ball joints and control arms on this model and wanted to have it corrected.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 03/15/2008 | 167030 | 50 | 06/09/2004 |
| Tl*the contact owns a 2001 dodge durango. while driving at any speed, but mostly during take off, the vehicle makes popping and clunking noises. the dealer stated that the vehicle had been previously repaired under nhtsa campaign id number 04v596000 (suspension:front:control arm:upper ball joint); however, the contact disagrees. the current mileage was 167,230 and failure mileage was 167,030. | |||
| 03/01/2007 | 80000 | 2 | 12/01/2003 |
| Tl*the contact owns a 2001 dodge durango. the contact received a recall notice in march of 2007 for the front ball joints. she immediately had the vehicle repaired. when she took her vehicle to the dealer for an alignment, they stated that the upper and lower ball joints (which were repaired less than a year ago under recall) needed to be repaired again. she feels that her vehicle was repaired with the same defected component. the vehicle was repaired. the recall number was unknown. the current mileage was 126,000 and failure mileage was 80,000. | |||
| 08/21/2006 | 50000 | 1 | 07/20/2006 |
| When i bought the truck i put on a new set of tires and had the alignment done at a fire stone on 8/16-21/2008. the fire stone told me my ball joints were going out. and they said the good news is that they are under recall. i took it to the dealer they looked up the vin. # and charged me little over $60.00. in the end they told me that the service was done already and told me the miles that it was done at. at that time i still had 20,000 miles to go before i hit that amount. the shop manager told me that someone must have put the wrong miles in because we check it and there done that is why we are charging you a fee. so i went to another dealer and asked them. they looked up the vin.# and said this service has already been done and if they take it in it will just cost me another $60.00. i contacted chrysler and told them my story and asked them about all the wear and tear that these bad ball joints are causing. they said that the service was done and there is nothing that they can do. 1year later and 1 set of tires, on 5/20/07 i looked myself under the truck and looked for what the fire stone manager told me to look at. just to find that the service had never been done. the reason i did this, because fire stone would not replace the tires due too poor upkeep. i had moved to pineville la when all this took place. i went in to a dealer there and told them my story and asked if they would look at the pictures that i took. they said yes and they said the service had not been done ,so the check into it and the dealer (west side in illinois had it in the computer as done on there site.) they put in the wrong vin# . the dealer in la did the recall, but i am out $60.00 , 1 set of tires, cost and work of the lower ball joints (due to upper ball joints going out) and all that time running around. what should i do ? a lawyer cost too much! and now i have the recall on the steering column gear shift blocker. *tr | |||
| 04/15/2007 | 0 | 4 | 10/13/2006 |
| My vehicle is 6 years old, about 2 months ago i noticed my car began vibrating really badly and my tires were wearing flat on the drivers side. i took my durango to the 76 service station and they inspected my vehicle and i was told that my right front wheel bearing was worn, my front ball joints were worn and the sway bar bushings were worn very badly as well as the upper control arms were bad. i have only seen recalls on the vehicles with 4x4 but i think the 4x2 models need to also be inspected. this is not normal wear for a vehicle only being 6 years old and driven only 14,280 a year. i cant afford to pay the 1500 dollars that was quoted to have it fixed, so now it sits unless it has to be used, because i am afraid that my front tire is going to fall off. *jb | |||
| 02/02/2006 | 50000 | 2 | 09/05/2003 |
| Tl* the contact owns a 2001 dodge durango suv. there was a loud clicking noise in the front end and the steering wheel pulled. the dealer stated that there was a recall on the ball joints. however, it didn't apply to this vehicle. also, the front and lower arm ball joints were worn out and could be repaired at cost to the contact. the contact was aware of the safety risk involved and observed related complaints. the current and failure mileage were 50,000. *ak | |||
| 11/10/2006 | 1 | 11/15/2000 | |
| I bought my 2001 dodge durango sport in november 2000. over the course of the past six years i have had to have so many repairs and replacements of parts, brakes, tires, electrical fuses & resistors done that i can honestly say that i will never buy another dodge vehicle again. the biggest concerns to me have been around brakes needing replacement three times, upper ball joints replaced due to recall, lower ball joints exhibiting excessive wear as well (but not being able to get daimler/chrysler to fix them because it isn't covered under my warranty or the recall notices) and abs & brake lights on the dashboard showing up intermittently. i had to have the power steering line replaced completely due to it rusting through and continuously leaking steering fluid. the dealership replaced my steering fluid and told me it would be fine to drive until the part came in. they said they would call me as soon as the part arrived. two weeks later i had to chase them down to get an answer as to whether or not the part had arrived and was told i would need to wait another week to bring the durango in for repairs. just recently my check engine light came on, i drove straight to the dealership to ask them to look at it and they asked me if the car was bucking or stalling. i said no and they told me it was nothing to worry about then. i tried to make an appointment, but couldn't even be seen for a week and a half. i asked for a loaner vehicle and they said that chrysler doesn't provide those, but they could certainly get me a rental...why bother buying from a company that doesn't offer even minimal things to their customers? *jb | |||
| 11/06/2006 | 60000 | 1 | |
| Dt*: the contact stated while turning the wheel to either side regardless of speed, there was a creaking noise in the steering column. this was accompanied by a vibration in the steering wheel, and the vehicle pulling to the right. the vehicle was taken to a service dealer, who determined that the upper control arm needed replacement due to wear. there was a nhtsa recall # 04v596000, which pertains to the upper ball joint on the front suspension. the vehicle was not included in the recall due to the vin. | |||
| 08/03/2003 | 64000 | 1 | |
| 2001 dodge durango upper ball joints were corroded. *ts the consumer received a recall letter after she had already experienced the failure. with only 64,000 miles on the vehicle, the engine failed. *jb | |||
| 02/27/2006 | 90000 | 1 | |
| Dt*: the contact stated a recall letter was received for the upper ball joints, #04v596000. the contact performed the recall work prior to the recall and sent in the paperwork available. the manufacturer requested the original receipt. the contact did not have a receipt and was denied reimbursement. also, since purchase, the abs jerks and the vehicle swerves when stopping at any speed. the dealership determined this was how the vehicle was manufactured and no repair was available. | |||
| 08/17/2005 | 100000 | 2 | 08/01/2001 |
| Dt: the contact states received a recall letter on 8-17-05 regarding the upper ball joint on 2001 dodge durango. she called and set up an appointment, and they told her they do not have any parts because there is a backorder. she thinks the recall should be fixed in a timely manner. she reported having problems with the brakes, and her husband told her this might have something to do with the recall because the front end may be wearing out the brakes. the steering wheel jumped around in her hand when she applied the brakes.*ak | |||
| 07/27/2005 | 1 | ||
| Dt: the consumer was complaining that after recall #04v596000 was fixed. the vehicle had to be realigned. consumer was upset that he had to pay for alignment. the manufacturer should have paid for this, and it should be included in the recall expenses. the recall was on the upper ball joints on both sides of the front suspension. the owner had the recall fixed on 7-27-05. the consumer did not have enough money to pay the extra charge. he will have this fixed and go back to a mechanic for another realigned. the consumer was going to do this at a later date. called the manufacturer, and they said that the realignment wasn't something that they were concering. they were only concerned with the recall. *ak | |||
| 07/11/2005 | 85000 | 1 | 03/01/2003 |
| Dt: consumer states: she has a dodge durango that was recalled for the ball joints. the recall number was not available. she received the recall letter around 1-05. the dealer does not have the parts. he name was put on a waiting list in 1-05 for the parts. she still has not heard anything. she has contacted the dealer again and they tell her the part has not come in yet. they could not offer her a loaner to use until the parts were in. *nm | |||
| 03/09/2005 | 85500 | 1 | |
| While the vehicle was being sericed for the upper ball joints on the nhtsa recall, the lower ball joints were were defective.*ak | |||
| 01/10/2005 | 66286 | 1 | |
| Dealer flatly refused to service the vehicle for upper ball joints nhtsa recall 04v396000, since consumer did not purchase the vehicle there, and the parts were available only for their customers.*ak | |||
| 12/06/2004 | 2 | 09/18/2004 | |
| The consumer was involved in two frontal collisions. upon impact, the air bags failed to deploy. the cause had not been determined at this time. *ak the first incident occured on a slight snow covered road. the consumer lost control of the vehicle which resulted in front and side damage and the vehicle was backed against the concrete barrier. the second incident occured while the vehicle was in motion and the consumer lost control whenthe vehicle was driven over a small ice patch. the consumer had run into a light pole and completely damaged the middle front of the vehicle. the consumer was informed of recall# 04v596000, which may have been the cause of both incidents. *sc | |||
| 12/10/2004 | 78000 | 1 | |
| A recall for the upper ball joints was issued. however, the dealer stated the part was on national back order. consumer has been waiting since december 2004.*ak | |||
| 12/01/2004 | 2 | ||
| Dodge durango 2001 upper ball joints and air bag defect. vehicle involved in an accident. *bf the consumer received the ball joint recall notice after the ball joint failed resulting in an accident. the front end of the consumer's vehicle crashing into a concrete protection barrier. the driver's air bag did not deploy and as a result he hit his head against the windshield. the consumer contacted the dealer about the ball joint recall but was told that the part was not available. the day of the consumer's appoint to have the ball joint replaced the consumer lost control of the vehicle and hit a light pole. once again the air bags did not deploy which caused the driver to hit her chest on the steering wheel and head against the windshield. *nm | |||
| 02/07/2005 | 74000 | 1 | |
| After taking the vehicle into the dealer, the consumer was told the ball joints were not defective and did not need to be replaced. after taking the vehicle into another dealer, they found the defect and replaced the ball joints. nhtsa ball joint recall 04v596000. *jb | |||
| 01/10/2005 | 1700 | 1 | |
| During a routine inspection, the dealership informed the consumer of the loose upper/lower ball joints. the dealership did not resolve the problem. please provide more information. *jb | |||
| 01/19/2005 | 47000 | 1 | |
| No parts were available for recall campaign 04v596000 concerning upper ball joints. hanover, dodge, 717-637-1101. *ak | |||
| 02/16/2005 | 1 | ||
| Nhtsa recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but when taken to dealer for inspection it was found that the lower ball joints needed to be replaced, otherwise the wheels could fall off. *ak | |||
| 12/14/2004 | 114800 | 4 | |
| A recall for the upper ball joints was issued, however, dealer stated that the parts were not available this had been going on for two months. *ak recall campaign; the consumer stated that she has had lifetime brakes installed on her vehicle twice. 4wd shaft was replaced twice. *tc | |||
| 12/28/2004 | 50000 | 50 | 06/30/2001 |
| Not sure exactly when the last failure was because i don't travel all the time... but when i do... sometimes the emergency flashers come on by themselves and cannot be turned off. this is not good while traveling down the interstate highways. the flasher switch does not work any longer and the flashers cannot be turned off. i hear clicking noises under the dash and have even tried pullling fuses... you cannot turn the emergency flashers off. my destination is about 250 miles away and when this does happens, they may continue to flash all night long resulting in the battery being dead the next day. i have a feeling this happens even when i don't travel because sometimes when i want to go somewhere the battery is dead and the truck has been sitting in my garage all night.this is obviously an electrical problem that could eventually result in a fire or death...*ak the dealer maxwell dodge in austin texas is special and does not have to adhere to any laws. they do not want to fix the upper ball joints on my 2001 durango either unless i can leave it there until they get around to it. they won't make an appointment for the 2 hour repair needed and insist that i bring it there and leave it until they ready to give it back. what a scam! i hope that you will review this matter and correct these issues with the unethical dealers that manufacturers continue to allow distribution and support of thier products.. thanks, ricky greer 2001 dodge durango r/t 4x4 5.9 liter vin: 1b4hs28z11f603563. *ak | |||
| 01/10/2005 | 75000 | 1 | |
| The front end wobbled/shimmied while driving. the mechanic indicated that the front wheels were completely loose because the upper ball joints were worn out. a recall was issued on this make/model and year, however, this vehicle was not included in the recall. *ak | |||
| 02/01/2005 | 1 | ||
| The hubs also became defective once the ball joints were defective. this should be brought to the manufacturer's attention.*ak recall campaign . nhtsa campaign id number : 04v596000 front:control arm:upper ball joint. *tc | |||
| 01/31/2005 | 3 | 03/11/2001 | |
| During a recent state inspection on my 2001 dodge durango it was found that one of my upper and both lower ball joints were worn extensively and that the vehicle failed inspection.*ak i was scheduled for a recall replacement for the uppers as per the recal, however after contacting dodge, i was told that the lower ball joint damage are unrelated to the recall. i feel that the failure and defect in the upper ball joints are the proximate cause of the lower ball joint failure, and that the recall should be modified to include both the upper and lower ball joints. | |||
| 01/21/2005 | 49900 | 1 | 02/18/2004 |
| Safety improvement campaign 04 v 596 000/ball joint wear: the consumer stated the dealer broke one of the lug nuts on the right front wheel while performing the safety repairs and they wanted to charge the consumer for repairing the broken lug nut. *jb | |||
| 08/31/2004 | 34600 | 1 | 08/31/2004 |
| While driving 25 mph, the vehicle would makes a humming noise and the vehicle would pull to the right when braking. vehicle was taken to a repair shop. the mechanic informed the consumer that both upper and lower ball joints needed to be replaced. the dealer was notified. the dealer informed that their vehicle did not fall under the recall. *nm | |||
| 12/14/2004 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle is included in the recall, but there are no parts available in order to make the repair. *jb | |||
| 01/12/2005 | 144000 | 1 | |
| Nhtsa recall campaign 04v596000 concerning ball joint wear. owner received notification from the manufacturer about this recall. owner later notified the local dodge dealership, and was told that parts needed for the repair were on back order, and there was no estimated time for arrival. also, owner contacted the manufacturer, and was also informed of the same. *ak | |||
| 01/11/2005 | 59900 | 1 | 07/01/2001 |
| Nhtsa campaign 04v596000/ball joint wear. owner received notification from the manufacturer on january 5, 2005 on the upper ball joint recall. owner has contacted the dealer and the manufacturer asking why was it taking so long to get the parts for the recall. owner was put on a waiting list for three weeks. ak the dealer told the consumer that they can not meet the demands of all the recalls. *tc | |||
| 01/07/2005 | 25000 | 1 | |
| Consumer received recall 04v596000 concerning ball joint wear. however, the dealership told consumer that the manufacturer stated that they were only to replace the ball joints, but consumer will have to pay for the alignment. *ak | |||
| 01/06/2005 | 1 | ||
| The dealership is not able to perform the upper ball joint wear recall within a reasonable time. the next available appointment is 4-6 months because they are only performing 2 recall repairs per day. *ak | |||
| 01/04/2005 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but there were no appointments until may, which could be dangerous for consumer to operate the vehicle.*ak | |||
| 01/05/2004 | 1 | ||
| Nhtsa recall 04v596000; concerning upper ball joint wear. the dealer refused to honor the recall without an explanation. *ak *sc *jb | |||
| 12/01/2004 | 1 | ||
| dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango'; return true; onmouseout=window.status=''; return true;>dodge durango ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints'; return true; onmouseout=window.status=''; return true;>ball joints failure. *bf the consumer was informed that the front wheel was dangerously loose and was unsafe to drive. the hub nut was loose. *tc | |||
| 12/30/2004 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but when taken to the dealer for repairs results showed that the lower ball joints needed to be replaced as well. dealer will repair at consumer's expense.*ak the consumer has attempted to contact the manufacturer for four days but only gets an answering machine. *nm | |||
| 12/20/2004 | 45000 | 1 | 01/20/2001 |
| The steering in my 2001 durango has been very loose and difficult to control especially over rough roads since about 30,000 miles. about a year ago when there was approximately 45,000 miles on it, there started to be very loud noises coming from the front wheels. i took it to the dealership and was told i needed new brake pads but nothing was mentioned about the ball joints. i had a mechanic look at the brakes and was told they were fine, but that the upper and lower ball joints seemed unusually worn. when i heard of the recall december 10, 2004 for the upper ball joints, i took my vehicle in to be checked. they verified that the upper ball joints were almost gone and replaced them according to the recall. however, they then informed me that the lower ball joints were just as bad and needed to be replaced very soon. i asked if the vehicle was still just as unsafe as when i brought it in, and was told yes. my concern and question then is why are the lower ball joints not included in the recall? does it not make sense that when one half of a suspension's moving part fails, that it puts undue stress on the opposing part, causing it to fail as well? also, if the repair of the upper ball joint did not make my vehicle safe, then what is the purpose of the recall?*ak | |||
| 07/23/2001 | 1 | 06/19/2001 | |
| I have a 2001 dodge durango. it was making a squeaking noise around the driver side front tires. i took in to my local dealer. they kept my car for 4 days and replaced the sway bar bushings and the suspension. they then told me that it didn't rectify the problem; therefore, they would keep an open ticket on this and if anything came up similar to my problem they would notify me. well, the noise has gotten worse, and we have seen numerous things on the news about the upper ball joints. my husband then called them, and they said they had no such problem, and no open tickets or record of my brining in the car. i have 2 children and numerous nieces and nephews who are with me. i am afraid that something might happen. i don't feel this is right when you pay a fortune for a car. i think it should be safe. *jb | |||
| 12/02/2004 | 49360 | 1 | 07/15/2001 |
| Vehicle kept pulling to the right, and the tires kept wearing from the outside. the ball joints had to be replaced.*ak....consumer claimed dealer mever checked the alignment. insisted that consume rhad to buy new tires before dealer would align the vehicle. *ak | |||
| 09/06/2004 | 1 | 07/11/2001 | |
| Consumer heard a clicking noise and experienced a shaking steering wheel at low speeds and turns, making the ability to control vehicle uneasy. took vehicle to dealer for check up, and results showed that the vehicle needed the upper ball joints replaced.*ak | |||
| 12/11/2004 | 3 | 09/30/2002 | |
| I recently had new tires put on my durango and was going to have a alignment done. at that time i was informed that my right upper ball joint and right tie rod needed to be replaced due to excessive wear. this seems to be happening to most of the dodge light trucks and suv's and is obviously a defect in the product. i did not have the repair done at the time. it is to costly to buy both tires and have to do the repairs at the same time especially around christmas. i feel that this is the responsibility of dodge to correct the obviously defective equipment.*ak | |||
| 12/02/2004 | 1 | 03/16/2004 | |
| I have been hearing about dodge durrango recalls for years 00-03 and i have a 2001. i have recently on december 2 went to get new tires and an alignment when i was notified that my ball joints on all 4 wheels were bad, along with a lower ball joint on the front passenger side. i don't feel that customers of daimler chrysler should have to pay for this. i, for one don't have the money to give out to replace this problem right away especially around christmas. daimler chrysler should replace them because they have a defective product. | |||
| 04/15/2004 | 48000 | 2 | 11/15/2001 |
| Failed front end ball joints. *jb | |||
| 10/21/2004 | 1 | 08/09/2001 | |
| Dodge dealer indicated that both upper and lower ball joints on both front tires needed to be replaced due to premature wear. he stated the car is dangerous to drive because the wheels could fall off. my car has always had problems with its wheels. i have replaced the rotors twice and had to by tires sooner than i should have due to premature and uneven wear even though i had my tires rotated and realigned frequently. when we first purchased the car in made really strange noises at the front wheels. we took it in to the dealership to get fixed. the car jumpy when i go over rough areas of a road. it seems to bounce in all different directions. i have to be very conscious when going over uneven roads or i might loss control of the steering. i feel that dodge should cover the cost of repairing the ball joints. i feel it is a manufacturers defect. none of my other cars have ever had this problem and i have a ford ranger with 210,000 miles on it and it is used for off road driving.*ak | |||
| 10/12/2004 | 03/21/2001 | ||
| I have had to replace the rotors three times and also had them resurfaced 3 times in 3 years. now i have been told the ball joints are in very bad shape and must be replaced right away. i have owned other dodge vehicles through-out the years and i'm very disappointed with this one. *nm | |||
| 10/01/2004 | 50000 | 1 | 07/26/2001 |
| My 2001 dodge durango has had a popping noise on the front end for some time. i recently had time to disassemble the front end and found that my upper ball joints were excessively worn. i researched the internet to see if dodge had a recall. i also e-mailed dodge and they responded that it is under investigation. upper ball joints, if engineered correctly, should last over 100,000 miles. the popping noise has been active since ~ 50,000 miles and i currently have 89,000 miles. i called a local dodge service department and they quoted me $390.00 to repair one upper ball joint, which will require an alignment as well. upper ball joints cost ~ $45.00 at any parts dealer and alignments ~ $60.00. i do not think that dodge should charge consumers for their faulty engineering. a recall should be in effect, before someone gets hurt or killed caused by a faulty engineered ball joint.*ak | |||
| 09/15/2004 | 63622 | 2 | 10/28/2002 |
| 2nd alignement in 6 months. mechanic showed deteriorated ball joints and play. unable to correct alignement issues due to severly worn ball joint components. worn tires due to condition.*ak | |||
| 02/16/2004 | 55000 | 1 | |
| Front upper ball joints are wearing out prematurely. as a result, vehicle was unable to pass inspection, unless replaced. *ak *tc | |||
| 08/21/2004 | 66917 | 4 | 02/13/2004 |
| I was turning a corner going less 10 miles an hour,when i heard a pop, like a flat tire would make ,and then the car shifted to the left driver side. the wheel had broke off where the ball joints meet. the tire was sitting under the left side of the frame. the complete damage and repaired parts to the vehicle, was the upper and lower ball joints, two boots and an alignment was done. the vehicle was towed back to the dealership(spradley motors),where they got approval from the warranty to fix and replace. i don't know if part is available. *jb | |||
| 08/22/2004 | 38200 | 2 | 08/25/2001 |
| Ball joints defective. *ak | |||
| 08/20/2001 | 58700 | 3 | 07/10/2001 |
| #1-3 incidents of front brake calipers locking up causing significant steering and control problems, required the replacement of the front hub bearings as a result at the owners expense; #2-left upper ball joint required replacement to maintain safety of vehicle (right side beginning to make the same sound); #3-multiple incidents (at least 5) of cel coming on within last 9 months-the last (8/20/04) indicates that the fuel pump, gas tank, and other components will need to be replaced as the gas tank becomes concave after the vehicle runs for 15-30 minutes leading to a possible explosion. *jb | |||
| 08/05/2004 | 38600 | 1 | 10/21/2000 |
| While driving 70 mph front end shook violently. dealer stated that upper ball joints wore out completely. *ak *ts | |||
| 08/04/2004 | 53000 | 1 | 08/14/1998 |
| Front upper ball joints wore out prematurely. *ak *sc | |||
| 07/28/2004 | 38700 | 1 | 09/20/2000 |
| Pe 03-032, front suspension/upper ball joints: while getting a front end alignment consumer found that the upper and lower ball joints wore out. *ak *nm | |||
| 07/09/2004 | 45885 | 1 | |
| While driving 10 mph, the right front wheel fell off the vehicle. the consumer had the vehicle towed to the dealership for inspection. the mechanic informed the owner that the upper ball joint had failed. the consumer will have the mechanic fix the upper ball joint. *jb *sc *jb | |||
| 06/22/2004 | 34000 | 1 | 06/16/2003 |
| Pe 03 032/ front suspension upper ball joint failure: while driving 20-25 mph the upper and lower ball joints on the right side broke. the condition caused a vehicle accident in which the vehicle struck a speed sign and a telephone pole. the consumer was transported by ambulance to the local hospital for a concussion and minor bruises. the manufacturer was notified.the manufacturer informed consumer that they were going to send out an investigator concerning these issues. *jb *sc *jb | |||
| 06/15/2004 | 55000 | 2 | 05/12/2001 |
| My 2001 durango has had the rotors go bad and the ball joints (both of which cost me money). the vehicle has 55000 miles on it and is driven 95% of the time on the interstate system. although i like the vehicle, i think the mft should pay for the replacement. i also, think it is time for a recall. i am hard pressed to buy another dodge ( i own two) knowing that they don't care about my safety!*ak | |||
| 01/05/2004 | 41814 | 2 | 11/18/2000 |
| Loud squeaking under the front end, and the vehicle would become very unstable after hitting a bump in the road. the vehicle would actually bounce in different directions after hitting a large bump. turning the wheel there was a popping noise in the wheel and steering wheel. at 41,000 miles, both of the front upper ball joints had to be replaced for excessive wear. the dealership told me that most ball joints don't look this bad until you've hit well over 100k. we do not go 4-wheeling in our durango, we do not drive recklessly. this vehicle is owned by an amputee who usually only drives it on the highway. this cost us over $1,000 to fix, as chrysler would not help. this is a known issue, and chrysler has not issued a tsb or recall on it because supposedly not enough people have complained. *ak | |||
| 06/02/2004 | 78000 | 1 | |
| The upper ball joints wore prematurely. the consumer was concerned that the vehicle's wheel would separate while driving. *nm *sc *jb | |||
| 05/27/2004 | 1 | ||
| The vehicle failed pennsylvania state inspection. the technician indicated that the vehicle's upper ball joints neede dto be repalced. please provide any additional information. *nm | |||
| 05/16/2004 | 80520 | 0 | 08/13/2001 |
| Backing out of driveway. turned steering wheel to the right and the front end dropped. the right front tire came away from the control arm at the upper ball joint. *ak | |||
| 65000 | 1 | ||
| A squeaking noise was heard from under the front of the vehicle when turning. while driving on the a bumpy freeway vehicle pulled to the left when it went over a bump. vehicle was taken to a dealership, who indicated that the front upper ball joints had prematurely worn out which caused the front tires to wear. *ak | |||
| 05/05/2004 | 90491 | 1 | 02/28/2001 |
| I had to replace the upper ball joint in my vehicle. i was told that there is an ongoing investigation regarding the upper ball joints in 2000-02 models. i noticed a noise when i hit the brakes or a rough spot in the road. i took my vehicle in for service and had to pay $272.00 to have these replaced. *la | |||
| 58000 | 1 | ||
| While driving 70 mph vehicle vibrated. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic informed determined that the upper and lower ball joints needed to be replaced. *ak | |||
| 12/06/2002 | 28518 | 2 | |
| My ball joints and right contol arm have gone out again. on 12-6-02 i took my car into the dealership and they replaced my ignition switch and right control arm and hub bearings. no i have the same problem again and they do not want to help me with my problem. i just drive in the city. my ro # is 262789. it was a done at valencia dodge.*ak | |||
| 07/19/2003 | 31000 | 1 | 06/30/2002 |
| As i was going down a counry road, for some unknown reason i lost control of my durango, went off the road and ran into a dirt/rock embankment. when pulling my durango back up on the road, found my tire was flat and the rim had split in half. in half like if you were holding it up on it's edge (not lying it down) and cut it in half. when i took it to the dealer ship and they had a representitive come out they said there was nothing they could do!!! i've talked to many people and mechanics and they said they have never seen anything like that. it's as almost as it was welded wrong. the crysler corp. would not help me in any way. i had to turn it into my insurance company. i still believe that there was something wrong with my durango. whether it be a faulty rim or possibly the ball joints. i've now been reading more and more about these durango and am still not satisfied with the crysler corp. s decision.*ak | |||
| 04/11/2004 | 1 | ||
| Vehicle makes horrible noises when making turns, or going over uneven road surfaces. feels and sounds. as if front end is going to fall off vehicle skips lanes slightly when hitting any kind of bump. vehicle has gone to dealer multiple times for same problems, which ends up with the sealer greasing up the suspension and finding nothing wrong. i feel uncomfortable driving the car knowing there is a slight chance that the wheel may fall off. *ak | |||
| 04/04/2004 | 48880 | 1 | |
| I have a 2001 dodge durango. on sunday april 4,2004 i hit a small pothole on the road and almost lost control of my vehicle and hit another car. it felt like the front end was going to fall off. i took the car to a dodge dealer here in provo utah. the upper and lower ball joints had to be replaced. the service department told me they were worn and were in bad shape.i have 48000 miles on my vehicle. this could have caused a serious crash. i won't say accident for both chryler and the government know of the problem and refuse to address the problem. get off your ass before someone gets killed!*ak | |||
| 35000 | 1 | 02/19/2001 | |
| Upper ball joint failed at 35000 miles. *ak | |||
| 94000 | 1 | 05/12/2001 | |
| While driving driver hit a pot hole and the front right tire popped off due to a broken upper right ball joint.*ak | |||
| 01/10/2001 | 57753 | 1 | 09/22/2000 |
| I would like to file a claim regarding my 2001 dodge durango 4x4. i have experienced problems with the upper and lower ball joints on my durango. both the upper and lower ball joints were so worn out the truck would not go down the highway straight. the ball joints were both located on the passenger side. i have since had them replaced. the truck had only 59,000 miles on it. i feel this is premature wear and is a faulty design. i have seen the investigation on tv and feel this should be a recalled item. it has affected alot of vehicles from 1998-2003, why has no one forced a recall yet? this is clearly a safety issue, if the front wheels fly off, or you cant keep the vehicle going in a straight line, it is a safety issue and dodge should be forced to correct it immediatly.*ak | |||
| 29000 | 2 | ||
| The consumer had problems with the ball joints. the owner has already replaced the ball joints once and now they need replacing again. this vehicle was purchased new and had less than 30,000 miles. provide further details. *jb | |||
| 35000 | 1 | ||
| Consumer complained about a ball joint problem. the tires are wearing out unevenly, and a wheel alignment is impossible until the ball joints have been replaced. *ak | |||
| 03/04/2004 | 40365 | 1 | 08/15/2001 |
| Premature wear on both front ball joints. right side upper and lower wore prematurely. left upper wore prematurely. seals were intact. vehicle has 40k miles. dodge durango 2001. *jb | |||
| 12/30/2003 | 2 | ||
| On january 2, 2004 an independent shop replaced the upper ball joints at the consumer's expense. *ak the consumer was informed that the wheel was about to fall off. *sc *jb | |||
| 10/02/2003 | 38000 | 20 | 09/20/2001 |
| Front end shook and pulled to the right when braking. this was due to the upper and lower ball joint being worn out. they needed to be replaced, per the dealership. *ak | |||
| 10/18/2003 | 48210 | 2 | 10/02/2001 |
| When turning left or right front end of the makes a noise. consumer states that front wheel has play in it. can push the wheel in about three inches and outward three inches. driver believes itis related to the ball joints. *ak *nm | |||
| 03/10/2004 | 46973 | 1 | 12/05/2000 |
| While the consumer was driving down the highway, the ball joints broke, making it hard to steer vehicle. the consumer pulled to the shoulder, called a tow truck and had the vehicle towed to the dealer for repairs. the warranty expired and the consumer had to pay $1100.00 for repairs. *ak the front wheel(s) had come unattached while attempting to make a turn. *sc *jb | |||
| 03/01/2004 | 48000 | 1 | |
| Consumer had a tire blowout. took vehicle to dealer to have the tire repaired. mechanic repaired the tire, and determined that upper and lower ball joints on both sides needed replacement. *ak | |||
| 03/08/2004 | 32120 | 2 | |
| At 32120 miles dealership replaced all four ball joints, 10 months later, mechanic determined the need to replace all four ball joints again. *ak | |||
| 03/05/2004 | 1 | ||
| Consumer took vehicle to an independent repair shop for regular maintenance, and mechanic determined that lower and upper ball joints needed to be replaced at consumer's expense.*ak | |||
| 02/28/2004 | 39500 | 1 | |
| During a vehicle inspection it was found that the upper ball joints on the right side had to be replaced due to premature wear. *ak | |||
| 2 | |||
| When either turning the steering wheel to the right or left there would be a grinding or crunching noise coming from the front. noise could be heard when backing up or going forward. vehicle had not been taken to dealership to be checked out.*ak | |||
| 12/13/2003 | 29357 | 1 | 08/18/2001 |
| Rt frt upper ball joint failed @ 29,357 miles on 12/13/03. as of this date-3/4/04 left frt upper ball joint is failing & needs to be replaced. *jb | |||
| 50000 | 1 | ||
| While driving, the consumer says the front end felt loose. the upper ball were replaced but the steering wheel is hard to turn. please provide further details. | |||
| 12/20/2001 | 15000 | 1 | |
| When making a sharp left turn there is a popping noise in the front end. consumer feels it may be related to ball joint failure. *ak | |||
| 09/16/2003 | 58000 | 1 | |
| While making right hand turns consumer heard a loud noise coming from the front end. dealer informed consumer that the problem pertained to front upper ball joint failure. *ak | |||
| 11/04/2003 | 66000 | 10/12/2001 | |
| Bad ball joints on 2001 dodge duango | |||
| 02/18/2003 | 20000 | 1 | |
| At any speed consumer can hear a clanking sound coming from the front end of the vehicle. also, when turning corners there is a clanking sound coming from the wheel area.*ak | |||
| 02/01/2004 | 0 | 11/25/2003 | |
| Vehicle makes noise when turning wheels. mechanic says ball joint is bad. | |||
| 04/09/2003 | 27000 | 04/05/2001 | |
| 2001 dodge durango; ball joint needed replacement at 27,000 miles. | |||
| 01/01/2004 | 47000 | 2 | 02/01/2002 |
| The upper ball joints on my 2001 dodge durango failed and needed to be replaced at an expense of over $800.00. luckily for me and my family it was not a catastrophic failure when we were driving the vechile!! it was reported to the dealer who informed me it was happening alot to other owners and that no recall has been issued so there was nothing they could do.what, do several hundred people need to die first before anyone recognizes and fixes this problem!!?? this vechile only has less than 47,000 miles it at the time of repair and it is absolutely ridiculous that nothing has been done about this problem!!*ak | |||
| 05/01/2003 | 40000 | 0 | 05/01/2001 |
| Owner of a 2001 durango slt & 2004 durango ltd. the 2001 durango had excessive wear on the ball joints at about 40k miles which required replacement in order to pass safety inspection. (front wheels were loose). the manufacturer did not cover the cost of replacement parts or labor. | |||
| 03/02/2004 | 33810 | 4 | 06/22/2001 |
| Have replaced upper ball joints in our durango 4 times since purchasing it june 2001. *ak | |||
| 1 | |||
| Letter regarding daimler chrysler investigation with ball joints on the dodge durango suv and dakota pickup trucks. *ph the consumer experienced a problem with the ball joints on his vehicle. *jb | |||
| 02/23/2004 | 60000 | 1 | |
| Left upper ball joint needs to be replaced. *ak | |||
| 02/19/2004 | 45000 | 1 | 09/03/2001 |
| Ball joints wore out at 45000 miles.*ak | |||
| 30000 | 1 | ||
| Consumer complained about upper and lower ball joints failure. this problem was diagnosed when the consumer took the vehicle to the dealer for an inspection. *ak the brake bulb light was replaced and the front shocks were replaced. *jb | |||
| 02/22/2004 | 35000 | 1 | |
| While driving 30 mph the consumer heard a loud bang and the vehicle collapsed on the driver side. the vehicle was towed to the dealer who informed the consumer that the upper ball joint wore out (pe 03-032 front susp upper ball joint). *nm ea03-023 | |||
| 12/16/2003 | 30475 | 2 | 10/28/2001 |
| While driving on this day i slip on some snow and my 2001 durango lost control unexpectedly and slammed into a tree truck was towed to auto body shop and i was told that the ball joints on both sides of the vehicle where shot at 30000 miles and needed to be replaced immediately you guys please give me some feedback on this situation because chrysler daimler would not give me any information besides that the the ball joints on these vehicles are under investigation thank you very much michael nelson. *cb | |||
| 01/13/2004 | 11/03/2001 | ||
| My vehicle is pulling to the right ,i took it to curtis hughes doge,manteca, california.thought it would be a simple alignment.when i called for my vehicle they told me it needed the suspention ball joints replaced. they were on back order it would take about a week to get them in. i called back within the week the parts were in. i took my dodge durango in, later that afternoon, i phoned to see if the vehicle was ready to be picked up i was told there is a problem with the trucks steering. it was originally said to cost $885.00 for the ball joint repair job. the price has now shot up to $1800.00 for repairs. the truck only has 48000 miles on it. i am now told that these repairs are not under warranty. this is safety issue for me. my vehicle is usedto transport children daily,and it is unfair that i should have to pay these fee and very coincidental that the truck suddenly is having major problems immediately after the 36000 mile warranty has passed. around christmas 2003 there was a report on the news about recalling dodge durangos. this one needs to be recalled and fixed correctly and not at my expense. . | |||
| 01/09/2004 | 62485 | 1 | 02/09/2001 |
| Premature failure of ball joints on 2001 dodge durango costing approximately $700 in repairs. *la | |||
| 01/09/2004 | 40000 | 1 | 06/01/2002 |
| I have a 2001 dodge durango with a nudge over 50,000 miles. when i recently moved to va from fl i had to start getting vehicle inspections to get plates. i took my truck to a chevy dealer for the safety inspection and they said it was unsafe as the upper right ball joint was in horrible shape. i had heard some very loud popping when i turned the wheel and sometimes after turning, but never gave it much thought. i took the truck to a dodge dealer for the same inspection because i thought the chevy dealer may have just wanted to make some money on me. the dodge dealer replaced a few bulbs and said it was road ready, safe. the other day my steering felt somewhat bound when i was driving so i pulled over to look and i was astonished to see that the chevy dealer was right. so is dodge willing to let someone die after a state mandated safety inspection to save a few dollars? *la | |||
| 01/06/2004 | 69000 | 1 | 01/01/2001 |
| While the vehicle was being serviced, the dealership noticed ball joints wore out and needed replacement. *ak the ball joints were worn excessively and defective per dealer. *sc *jb | |||
| 12/29/2003 | 45000 | 1 | 08/17/2001 |
| Front upper ball joints replaced on 2001 dodge durango (46,000 miles), and axel wheel bearings also replaced.*ak | |||
| 12/14/2003 | 40000 | 1 | |
| While driving steering wheel became loose. dealership informed the consumer that the problem was due to defective front upper ball joints. mechanic could not resolve the problem.*ak | |||
| 12/05/2003 | 40000 | 1 | |
| Had to have upper ball joint replaced on my 2001 durango with 40,000 miles on it! his is way to early for such a vital part with the all the extreme risk involved with its failure. i heard their was problems with this part and my vehicle was starting to pull. i took it to a dealer and he would not even look at it to tell me if it was safe without charging me $80.00. bell tire repaired the vehicle after finding the fault during there front end inspection. *ak | |||
| 12/16/2003 | 37500 | 1 | 03/17/2001 |
| While driving consumer heard a loud squeaking noise coming from the right rear ball joint. the dealerships mechanic was notified, but did not resolve the problem. *ak *nm | |||
| 12/16/2003 | 39999 | 1 | 04/20/2001 |
| I own a 2001 dodge durango and the upper and lower ball joints have gone bad on this vechicle under 40,000 miles. it is causing vehicle to sway right.*ak | |||
| 12/16/2001 | 44268 | 1 | 12/10/2001 |
| I was having difficulty making turns. i felt like my front left tire was going to come off when i would make turns. i immediately took my vehicle to my dealership. i was told that my left ball joint was bad and adviced not to drive my vehicle until i had the problem fixed. i was also told the part i needed was on a national backorder and they were unsure when it would be available. i was told that the problem i have with my vehicle is under investigation.*ak | |||
| 12/14/2003 | 78000 | 1 | |
| While parked, the vehicle's front end collapsed. the dealer stated the ball joints fell off the vehicle. please provide additional information. *jb ea03-023 | |||
| 12/10/2003 | 53421 | 2 | 11/24/2003 |
| Had to have upper ball joint and control arm bushing replaced. *ak | |||
| 11/26/2003 | 18000 | 2 | 10/15/2001 |
| 2001 durango r/t. second failure of transmission (11/26/03) @ 35000 miles. handled by different dealerships and no one knows exactly why or how transmission is failing. rpm tachometer races between 100 - 800 rpm during driving conditions including load, light load, flat terrain, and occasionally down hill when driving of speeds greater than 45 mph in drive and overdrive. excessively hard clung when shifting between 1st and 2nd and between 2nd and 1st. 1st failure (2/6/02) was before pcm and transmission flash recalls @ 20000 miles. service manager insisted that this was a normal thing and his jeep did the same thing. after much convincing that i would prefer the opinion of a tech instead did they take the vehicle for repair. vehicle was kept for an additional week than what was promised for delivery. vehicle was kept in garage for the 2 weeks and when picked up all personal items, electronics, tire jack, etc was missing (~ $2700 worth) and accusing me of leaving my doors unlocked (did not quite understand his point and aurguement since it sat in the dealerships garage for the 2 week duration). since ... transmission does not always go into park and occasionally drive, verbally told not a big deal by dealership service manager due to the transmission being flashed. noticed vehicle surging with rpm increase after driving a while. oh, by the way, yea, the ball joints needed replaced at ~18000 miles too (10/2002)!*ak | |||
| 12/10/2003 | 70500 | 2 | 07/27/2001 |
| Had to replace upper & lower ball joints in my 2001 durango after replacing prematurely worn out tires, dealer said it would cost close to $1,000 since i am 1,000 miles over my warranty. also had to replace power steering pump at a cost of $600 don't know if this is a result of the defective ball joints however. *ak | |||
| 07/30/2003 | 37771 | 1 | 11/01/2002 |
| Problems with vehicle's ball joints.*mr the consumer was told the front ball joints were worn out. *jb *nm | |||
| 12/02/2003 | 50000 | 5 | |
| I own a 2001 dodge durango. in 2002 i had to have the whole power steering rack and pump replaced. n september of this year i was informed the ball joints are bad. apparently they have prematurely worn out.*ak | |||
| 08/13/2003 | 38000 | 1 | |
| Pe 03-032, front suspension/upper ball joint failure: the upper ball joints wore out at 38,000 miles. *ak both right and left side were replaced. *sc *jb | |||
| 11/24/2003 | 52600 | 2 | |
| The owner was having problems while driving the vehicle. the vehicle was taken to the dealership. the mechanic informed the consumer, that the front upper ball joints were wearing prematurely. please provide additional information. *jb | |||
| 11/14/2003 | 46000 | 1 | 01/01/2001 |
| The vehicle was taken to the dealer for inspection of front end noise. the mechanic determined the front upper ball joints on the passenger side needed to be replaced. please provide vehicle identification number upon receipt of this complaint. *jb *ph | |||
| 11/11/2003 | 1 | 05/30/2001 | |
| 2001 dodge durango 35,000 miles purchased new from dealer defective ball- joint problem. *la | |||
| 11/10/2003 | 52953 | 1 | 10/15/2001 |
| We have a 2001 dodge durango and it has 52,953 miles on it and needs to have the front ball joints replaced. our mechanic tried to order the ball joints for this vehicle and they are on back order. the ball joints should not be going out on a vehicle with this low of miles. it is our primary vehicle and we have to drive it as is because the ball joints are on back order. *la | |||
| 11/02/2003 | 19000 | 1 | |
| When driving over bumps vehicle shook. consumer took the vehicle to the dealership. mechanic noticed that the upper ball joint was wearing out prematurely. *ak | |||
| 06/12/2003 | 41000 | 1 | |
| The consumer took the vehicle in for inspection. the mechanic noticed that the front upper ball joints were wearing prematurely. the owner will have the dealership fix the upper ball joints. please provide any further details. *ph | |||
| 11/10/2003 | 1 | ||
| Front suspension, ball joint assembly wore out prematurely... before 30,000 miles.*ak | |||
| 11/03/2003 | 38000 | 1 | 05/01/2001 |
| Pe 03-032, front suspension/upper ball joint: the upper ball joint wore out prematurely. *ak the problem was noticed during maintenance. *scc *jb | |||
| 11/04/2003 | 1 | ||
| The front suspension ball joint wore out prematurely on my 2001 dodge durango. *la | |||
| 11/04/2003 | 42000 | 1 | 09/01/2000 |
| Upon having the tires replaced, the dealership noticed that the front left upper ball joint was defective and needed to be replaced. the dealership was unable to replace the part due to a 800 back order. *ak *scc *jb | |||
| 10/21/2003 | 1 | ||
| With 51,000 miles on my 2001 dodge durango, i had to have the left front ball joints replaced at my expense. after speaking with an independent mechanic, he claimed that this premature wear is possible but not likely. *la | |||
| 10/30/2003 | 48000 | 1 | 03/17/2003 |
| Have a 2001 durango with 48,000 miles. having ball joint problems as well. checked them and appear worn. will replace them before something bad happens. should last a lot longer than 48,000. *la | |||
| 58000 | 1 | ||
| Consumer took vehicle to dealer for an oil change, and it was noticed that the ball joints on the right front wheel were in need of replacement.*ak *mr | |||
| 09/23/2003 | 63000 | 1 | 12/01/2000 |
| The upper ball joints wore out prematurely (pe 03-032, front suspension/upper ball joints). *ak the front end popped while making turns. *nm | |||
| 09/14/2003 | 51326 | 1 | 07/12/2003 |
| Passenger side front suspension failed.*ak | |||
| 44000 | 1 | ||
| The upper ball joints were replaced due to premature wear. this caused the vehicle to shake while driving. *ak *jb | |||
| 10/28/2003 | 40000 | 1 | |
| Dealer replaced upper and lower ball joints at 40,000 milles. *ak | |||
| 10/08/2003 | 45322 | 3 | 03/30/2001 |
| 2001 durango required rt upper ball joint arm, rt lower ball joint assembly, let lower ball joint assembly, rt outer tie-rod end replacements and front end alignment. 45,322 miles considered premature defects.*ak | |||
| 09/25/2003 | 60000 | 1 | |
| While driving at low speeds a loud grinding and thumping noises could be heard. the dealer determined that the upper ball joints were worn out and replaced the right upper control arm assembly. *ak the consumer stated with out having read the newspaper they would not have been aware of the problem. *cb *jb | |||
| 08/06/2003 | 88000 | 1 | 12/12/2000 |
| Advised by mechanic that ball joints are no good. *la | |||
| 10/03/2003 | 21000 | 1 | 09/28/2001 |
| When the steering wheel was turned there was a clicking noise. the consumer was told by the dealer that all four ball joints, upper and lower were bad. this vehicle always knocked. the dealer checked out the problem, but couldn't duplicate it. *ak the part had not been replaced. the consumer heard on the news a recall was in the making, but the dealer stated that they were unaware of any recall . *scc *jb | |||
| 09/23/2003 | 52000 | 0 | 11/12/2000 |
| 2001 durango, 52000.00 miles had to replace ball joints at a cost of $587.00 | |||
| 09/07/2003 | 35000 | 1 | 02/28/2001 |
| Ball joint had to be replaced. *jb | |||
| 07/07/2003 | 25000 | 1 | 02/20/2001 |
| Premature upper ball joint failure on 2001 dodge durango at approx 25,000 miles. i am a certified master school bus tech and became aware there is an investigation after reading a trade magazine. i thought i should report this. thank goodness it made a squeaking noise causing me to check the suspension and find the problem. i can see where this failure could be catastrophic to someone who does not pay attention to the warning signs. the vehicle was repaired properly and has been fine since. however, i feel there is a defect in the ball joints and they should be checked for cause of failure so a design / manufacturing upgrade can be implemented. a recall probably would be in order. this is not only an unfair expense for vehicle owners who's warranties have expired, but a safety hazard as well. | |||
| 04/24/2003 | 42064 | 1 | 06/04/2001 |
| I had to prematurely replace the right upper ball joint and control arm on my 2001 dodge durango. the vehicle only had 42,000 miles on it when they were replaced. sounds like it was a good idea that i listened to the rattle and had it fixed before something tragic happened. *ak | |||
| 04/24/2003 | 33000 | 1 | 09/08/2000 |
| We own a 2001 dodge durango, no longer undfer warranty; however, it has been in for service for shaking and no one was able to find the problem. i do believe it is the ball joint problem. what is the manufacturer going to do about this to compensate the owners of these premature wearing of the ball joints? is there going to be a recall? also, what risk am i taking driving the durango the way it is? we have 3 year old son.*ak | |||
| 08/15/2003 | 1 | 06/15/2001 | |
| Vehicle has been pulling very hard right. i took the vehicle in for front end alignment and was told it couldn't be performed because of bad ball joints. the vehicle has only 44,000 miles on it and it appears there is a major problem with these ball joints as they are on back order all over the country.*ak | |||
| 08/21/2003 | 1 | 07/30/2001 | |
| Failure of upper ball joints on a 2001 dodge durango.*ak | |||
| 07/08/2003 | 37000 | 02/23/2001 | |
| One day while driving with my window down i heard squeaks when driving over small bumps, brought to the dealership and found out that my right front upper ball joint worn out and needs to replace ball joint/upper control arm and align front end ($500). my car was at 37000 mi!!! *nlm | |||
| 04/21/2003 | 23617 | 1 | |
| Consumer stated the vehicle was taken in for a routine inspection. the mechanic stated the upper ball joints were so bad that the vehicle was unsafe to drive. *ph the service dealer (g&g tire) warned the consumer that the upper left ball joint was worn then the consumer informed the dealer who actually replaced the part. *scc *jb | |||
| 07/22/2001 | |||
| Control arms/ball joints on both sides of the front of the vehicle wore out prematurely. this includes both sets of upper and lower control arms/ball joints. | |||
| 07/14/2003 | 1 | 06/28/2001 | |
| Noise in front left suspension of our 2001 durango with only 25,000 miles. took to dealer, first they said they were replacing tie-rod then they replaced the ball joint. @ weeks after the repair, car making same noise.*ak | |||
| 07/28/2003 | 40000 | 1 | 02/08/2001 |
| Front upper ball joint wore out pemature causing very unsafe driving--had to replace. *ph | |||
| 1 | |||
| Consumer called complaining about the upper ball joints. also indicated that he is aware of the investigation that dodge has on the durangos. *ph | |||
| 07/28/2003 | 1 | 10/01/2001 | |
| Consumer stated that the upper ball joints wore out. also while driving the vehicle pulls to the right and the faster the vehicle is moving the harder it pulls. *ph *ts | |||
| 50000 | |||
| Consumer brought vehicle in for routine oil change service. mechanic diagnosed excessive wear of the front suspension ball joints. failure of joints may result in wheel separation. | |||
| 07/29/2003 | 43000 | 1 | 09/01/2001 |
| I have a 2001 dodge durango, and over the last few months i have noticed a problem with my front end. approx. 3-4 weeks ago i brought my truck into ntb for this to be checked. they sold me on new front brakes and rotors, front-end alignment, and tire rotation. this did not fix the issue. so last week, i brought the truck into pep boys, and was told that they thought the rack and pinion steering was bad, but needed to bring it into a dodge dealer. today i brought my truck into the local dodge dealer, and was told that it was my upper and lower ball joints. my vehicle only has 45,000, and every person i have spoken with has told me that this should have lasted for at least 100,000 miles. this should be another testament to an issue with the durango ball joints. i would also like to add that both the dealer and manufacture were not forthcoming with any information about the pending investigation, and very elusive when questioned.*ak | |||
| 07/08/2003 | 1 | ||
| Consumer stated that the front upper ball joints have worn out completely. vehicle is in a repair shop at this moment for upper ball joint repairs.*ak | |||
| 07/25/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 03/10/2002 | 07/24/2001 | ||
| Front wheel fell (from the ball joints to the tire) off our 2001 dodge durango causing the vehicle to crash into a curb. appeared to be faulty ball joint (area), chrysler investigated and said it wasn't faulty equipment. this seems to be a cover-up on chryslers part. people in my family could have died. the air bags did not deploy during this accident.*ak ea03-023 | |||
| 07/22/2003 | 39263 | 1 | 03/17/2001 |
| Failure of upper ball-joint on passenger side of 2001 dodge durango.*ak | |||
| 05/01/2003 | 1 | ||
| Consumer states that the upper ball joint is wearing out prematurely. dealer notified.*ak | |||
| 06/25/2003 | 1 | ||
| *akconsumer states that the upper ball joint is failing. dealer notified. | |||
| 07/06/2003 | 1 | ||
| Consumer states that the front suspension ball joint is wearing out prematurely. dealer notified.*ak | |||
| 1 | |||
| Consumer stated vehicle was out of alignment. vehicle was serviced, technician noticed ball joints needed to be replaced. *ak | |||
| 28629 | 1 | ||
| Upper ball joint failure caused premature wear of all 4 tires, which needed replacement, per mechanic.*ak | |||
| 07/23/2003 | 40000 | 1 | |
| 40,000 miles and the ball joints are completely worn out. also had to put a new steering rack on. ball joints make popping sound and steering is jumpy causing the vehicle to veer in unpredictable directions. chrysler won't stand behind and wants $$$ to fix. doesn't seem that ball joints should wear so quickly. *ak | |||
| 05/15/2003 | 36000 | 03/12/2001 | |
| Lost control of 2001 dodge durango on broken arrow expressway between harvard and lewis , heading west there has been several times that this has happened, not all at the same location. i feel there is a problem with my dodge, and the road at this location is extremely bad. i called the highway dept. left a message but never heard back. | |||
| 02/15/2003 | 33966 | 1 | |
| The upper and lower ball joints failed at only 33966 miles. the consumer had read of many other deranges having the same problem. the dealer replaced the upper joints but not the lower joints. *ph *ak *jb | |||
| 05/01/2003 | 1 | ||
| Upper and lower ball jointproblems. vehicle was taken in to the dealer, and she was told that she should not be driving the vehicle. manufacturer was contacted, and stated that they had no other complaints but they were willing to split the charges.*ak | |||
| SUSPENSION - FRONT - HUB | |||
| 02/01/2005 | 1 | ||
| The hubs also became defective once the ball joints were defective. this should be brought to the manufacturer's attention.*ak recall campaign . nhtsa campaign id number : 04v596000 front:control arm:upper ball joint. *tc | |||
| 05/10/2004 | 1 | ||
| Once the ball joints become defective the hub assembly becomes defective. consumer had to replace the hub assembly. *ak recall campaign . nhtsa campaign id number : 04v596000 front:control arm:upper ball joint. *tc | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 30000 | 1 | ||
| Consumer complained about upper and lower ball joints failure. this problem was diagnosed when the consumer took the vehicle to the dealer for an inspection. *ak the brake bulb light was replaced and the front shocks were replaced. *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 01/17/2008 | 146160 | 1 | 11/03/2006 |
| Electric fan,steering;rack and pinion; control arm; lower ball joints, front drive shaft, front bearings. replaced drive shaft,left wheel bearing. i bought it in 2006 w/125,000 miles. drive shaft went out at 135,000 and steering at 146,000. i still owe money on it and it sits parked because i cant afford the rest of the repairs. *tr | |||
| 04/15/2007 | 0 | 4 | 10/13/2006 |
| My vehicle is 6 years old, about 2 months ago i noticed my car began vibrating really badly and my tires were wearing flat on the drivers side. i took my durango to the 76 service station and they inspected my vehicle and i was told that my right front wheel bearing was worn, my front ball joints were worn and the sway bar bushings were worn very badly as well as the upper control arms were bad. i have only seen recalls on the vehicles with 4x4 but i think the 4x2 models need to also be inspected. this is not normal wear for a vehicle only being 6 years old and driven only 14,280 a year. i cant afford to pay the 1500 dollars that was quoted to have it fixed, so now it sits unless it has to be used, because i am afraid that my front tire is going to fall off. *jb | |||
| 03/12/2005 | 2 | 06/15/2001 | |
| I have a 2001 dodge durango that has prematue wearing of tie rods and bushings. i tried contacting my dealership and they will not cover this because of 60,000miles. i started noticeing problems at 7,000 miles when my tires started to wear premature. i took the car back to the dealer and they just realined the vehicle. i am on my third set of tires already. brakes plus won't realign the car because everything is so worn out. please advise me, i have to fix this and nobody will cover the costs. what do i do.???*ak | |||
| 09/10/2004 | 56000 | 1 | 02/17/2004 |
| The vehicle vibrated and pulled to the left when driving 50-60 mph. the vehicle was taken to a repair shop. the mechanic informed the consumer that the front wheel bearing needed to be replaced. *jb the consumer stated that the whole left hub assembly needed to be replaced. the consumer was told that the whole front tire almost fell off due to a faulty wheel bearing. *tc | |||
| 03/03/2004 | 60026 | 2 | |
| While driving on highway the front end started grinding. two miles down the road the left front wheel locked up and vehicle went into a skid. after safely maneuvering to the emergency lane the driver got out and found that the wheel had completely colapsed and would not turn at all. the vehicle was towed to a dodge dealership and upon inspection, it was found that the bearing had disintegrated. the inner ring of the inside bearing had seized to the spindle. the only thing holding the wheel on was the brake caliper. after replacing the drivers side assembly the dealership checked the passenger side and found it to be loose as well. it would have soon done the same thing. this vehicle only has 60k miles on it and this should not have happened. fortunately the driver was able to control the vehicle safely off the road, however it could have resulted in a roll over or worse, death. *ak | |||
| SUSPENSION - REAR | |||
| 01/30/2006 | 81494 | 1 | 02/01/2001 |
| Dt*: the contact stated while pulling out of a parking lot, the vehicle made a loud pop. the rear end locked up. the vehicle was towed to the contact's house and has not been seen by a mechanic. | |||
| 01/01/1901 | 1 | ||
| Consumer experienced the engine light illuminating, shaking when braking at high speeds, steering noises and shifter popping in place. *ph also, consumer experienced noise in the rear end and transmission not shifting properly. dealer said the check engine light illuminated for no reason at all and was reset. consumer went to a different dealer and put a new computer because it's a small sensor in the emission control. engine light came on again and consumer brought vehicle to a dealer and said that it was safe to drive. consumer went to a different dealer because she wasn't comfortable with the opinion from the previous dealer. consumer was told by the dealer that it was the torque converter and it will take a week and a half to repair vehicle. in addition, consumer is experiencing problems with air conditioner. *la | |||
| 10/09/2000 | 20 | 10/01/2000 | |
| This vehicle and all other durangos are not safe at this speed, to stay on track over un-even road. this can cause sevear accidents on fwy use as i-75 or i-94 in detroit. please look also at the ford explore up to the new model which has finaly a indepented rear , therfore a smaller roll-over incedent rate will result. please contact me for further information.*ak | |||
| SUSPENSION - REAR - SPRINGS | |||
| 02/28/2006 | 100150 | 1 | 11/26/2005 |
| Rear leaf springs break and cause vehicle to sway. possible roll over condition. *jb | |||
| SUSPENSION - REAR - SPRINGS - AIR SUSPENSION SYSTEM - SPRINGS/BAGS | |||
| 07/28/2003 | 1 | 10/01/2001 | |
| Consumer stated that the upper ball joints wore out. also while driving the vehicle pulls to the right and the faster the vehicle is moving the harder it pulls. *ph *ts | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 01/31/2006 | 71000 | 2 | 02/10/2005 |
| Dt*: the contact stated there was a rubbing noise coming from the rear of the vehicle. an independent repair shop determined the rear leaf spring broke. the driver side was repaired and then a year later, the passenger side broke and it was repaired. | |||
| 06/05/2003 | 60000 | 1 | 07/01/2001 |
| Both rear leaf spring assemblies broke. *jb *scc *jb | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - LEAF | |||
| 09/23/2003 | 0 | ||
| Left rear leaf spring broke at 35mph after hitting minor chuckhole. upon impact with chuckhole, i heard loud pop and noise under vehicle. again i stress that this was a very minor chuckhole. the leaf spring could have been defective in some manor. | |||
| 07/18/2003 | 26000 | 1 | 02/20/2001 |
| Right rear leaf spring broken at rear eye where shackle bolt goes through. no abusive action which should have caused breakage. | |||
| 91921 | 2 | ||
| While making a right turn main rear leaf spring broke. dealership indicated that although this was a common problem the cause had not yet been determined. also with the keys in the ignition, but not engaged , consumer was able to put vehicle in gear without the brake pedal being depressed. *ak | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - U-BOLT, LEAF SPRING TO AXLE | |||
| 01/01/2008 | 82000 | 5 | |
| Brake line broke/air bag clock spring/power steering rack/rear suspension,leaf springs/rust. *tr | |||