Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 06/05/2002 | 62000 | 1 | 02/28/2002 |
| While travelling down i94 at highway speed my 2002 dodg durango engine seized forcing us to coast to the side of the highway. the dealership said that this was caused due to lack of maintainance ie. oil changes which is not the case as i did the maintained oil changes. in doing research i have found that this vehicle is prone to oil sludge. nothing has been done as of right now to rectify the situation. | |||
| 02/01/2005 | 1 | ||
| Recall campaign' issued for 2002 dodge durango, parts not available. *bf *sc | |||
| 05/25/2004 | 30000 | 2 | 06/20/2002 |
| Chrysler used inferior steel in the front brake rotors on 2002 dodge durangos causing premature failure and a serious safety hazard. i have the brake rotors for proof. the steel flakes off leaving large pits and causes severe braking problems. *mr | |||
| 05/02/2004 | 37000 | 2 | 12/19/2001 |
| I have a 2002 dodge durango with 4wd and it has 37,000 miles on it. i have to change both front wheel brake rotors. when i took the brake pads out, i found that on both wheels the inside brake pad has been completely worn out and pitted into the rotor while both outside brake pads has only less than 1/3 wear out of the material. it looks like the disk brake system in the front wheel has some kind of design flaw. i am a very good mechanical engineer, i think the clip located on the outside of the disk brake prevented the outside pad from effectively engaging with the rotor when the brake was applied.*ak | |||
| 03/15/2002 | 24 | ||
| Here is a list that i have sent to dodge chrysler customer service and 2 dealerships 1. intermittent or delayed engagement at vehicle start up operation or engagement at 26-56 mph 2. intermittent acceleration and shudder during torque converter. operation or engagement at 26-56 mph 3. intermittent poor shifting quality?.. idle shake, sag or hesitation. will not always ?downshift? while driving 26-54 mph. 4. intermittent buzz and or clicking in reverse. (warm or cold) 5. intermittent surging while driving 26-54 mph. (warm or cold) 6. intermittent hesitation ?idle shake? sag when stepping on accelerator/gas pedal. 7. intermittent harsh engagement of transition (warm or cold) 8. intermittent noisy 3-4 upshifts . (warm or cold) 9. intermittent delayed down shifts (almost like dropping it in 1st while going 35 mph) 10. intermittent delayed up shifts. (transmission feels like its slipping) 11. unexpected acceleration (warm or cold) 12. loud popping noise while turning. . (warm or cold) 13. transmission fails to hold in park/ park gear fails to hold! | |||
| 11/28/2002 | 10 | 05/18/2002 | |
| I purchased a 2002 dodge durango slt in may of 2002. when i purchased it i asked if it has a recycle air option and was told it did, and was showed what it was. it worked fine in hot or warm weather, but does not work when it is very cold. that feature is very important to me, and feel that they are misleading customers when they say it has recycle air, but don't then tell you that it doesn't work when the weather is cold. is there anything that i can do about this. i'm stuck buying this car for 6 more years. i probably would not have purchased the vehicle, had i known the recycle air did not work all the time. i previously had a honda and a mitsubishi that worked just fine in any kind of weather. i should have been told that, it does not work when it is cold! | |||