Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1901101 | 12/14/2001 | 628320 | Subject regarding clicking sound in the steering column / intermediate shaft. *tt | 03/07/2002 | |
| STEERING - COLUMN | |||||
| 10023 | 10/01/2002 | 10009241 | Steering column service. information. service information tuneups. *tt | 09/20/2004 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 1900701 | 08/03/2001 | 623172 | Information on new power steering fluid.*slc | 10/26/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/11/2013 | 133000 | 1 | |
| The vehicle does not shift into park thus key cannot be removed. *tr | |||
| 01/11/2013 | 133000 | ||
| The vehicle does not shift into park thus key cannot be removed. | |||
| 02/21/2010 | 124314 | 1 | |
| I just found out today that i will need to install a completely new set of front wheel bearings, tie rods and ball joints after factory recall. according to repair shop they installed the same faulty components to replace the ones that were recalled. i was told they should have installed the correct units with grease fittings, they did not. going to cost $980.00 to repair. *tr | |||
| 04/25/2009 | 74780 | 1 | |
| I was driving my 2002 dodge durango down the street and all of a sudden my steering column locked on me. i could not turn or steer the vehicle. it took every ounce of strength to finally move the vehicle to the side of the road and i am a pretty big guy. took it back to the dealer where i purchased it and after examining it they told me that the rack and pinion was shot. i just purchased the vehicle about 3 months ago so they told me it was no longer covered under warranty. i ended up having them replace the rack and pinion steering and it cost be about $600.00. its a good thing i wasn't on the highway going 65mph when this occurred. *tr | |||
| 09/11/2008 | 80400 | 1 | |
| The lever for tilt steering wheel broke in steering column and steering wheel will no longer change positions. according to dodge dealer, a new steering column is the only remedy. *tr | |||
| 09/01/2007 | 74500 | 1 | 11/01/2006 |
| Vehicle has just over 74,000 miles and a very slight shudder and vibration from front wheels evolved into hard vibration at speeds over 35 mph. i took the vehicle to a repair facility where i was told that both front hubs and bearings had to be replaced because of wear, and the tie rod ends on both sides were worn beyond repair and had to be replaced. the cost of repair to my vehicle is approximately $1024.00. *tr | |||
| 07/10/2004 | 38900 | 1 | 03/12/2002 |
| Brake falure on 2002 dodge durango, and steering problems. *la | |||
| STEERING - COLUMN | |||
| 04/10/2008 | 0 | 1 | 12/08/2001 |
| On 04/10/08 cust#3792938 inv#15199 i took my car for recall #g28 ignition/park shift interlock. i drove off the lot, noticed the check engine light on. it was not on when i took my car in. i was all ready on the freeway & was all ready late for an appointment. i could not move my steering wheel to the level i had it before i drove into the lot. i took my car back the 15th for them to adjust the steering wheel (i could have had an accident). they told me the steering wheel tilt knob was gone. the service manager was very helpful, told me he would order the part at no charge. i forgot to mention the check engine light. i waited more than 2 days. on the 19th i returned, inv# 151350, & was held up for 1hr, only to be told the part had been used on another car. the service advisor wanted to blame me for the missing knob. he wanted to charge me to connect their diagnostic machine on my car. i told them i would not pay for this service. the service manager told me the diagnostic machine was broken & they would have to order another one. it seemed funny to me, being that they had a lot of customers after i arrived. what kind of repairs were they doing on cars | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 11/13/2007 | 99930 | 3 | 09/24/2007 |
| Tl*the contact owns a 2002 dodge durango. while driving 65 mph, the vehicle rattled, shook, and veered left and right. the vehicle was taken to the dealer for repair and they stated that the tie rod assembly failed. the repairs cost $2,690.47; however, the warranty did not cover all of the repair work. the current mileage was 99,961 and failure mileage was 99,930. updated 03-11-08 *bf the upper ball joints were noisy, the shocks were leaking oil, the power steering lines were leaking. the rear wiper motor failed, the front pinion seal was leaking. the power steering rack and pinion had an internal failure. updated | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 05/03/2003 | 05/14/2002 | ||
| Had an accident two months ago. car suddenly made a left turn while driving on the freeway and hit concrete divider. car was uncontrollable at that moment. car totaled.*ak | |||
| 12/31/2001 | 3000 | 1 | 12/01/2001 |
| Loses of control. *ak | |||
| 06/05/2003 | 20000 | 1 | |
| Power steering has failed. dealer notified. *ak | |||
| STEERING - LINKAGES | |||
| 09/11/2002 | 1 | 08/22/2002 | |
| While driving, the left tie rod end separated from the steeing knucle, it was determined that the nut securing the tie rod end was missing.*jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 06/17/2008 | 110000 | 3 | 05/01/2001 |
| Tl*the contact owns a 2002 dodge durango. while driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. he drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. the mechanic performed a wheel alignment. nhtsa campaign id number 04v596000 (suspension:front: control arm:upper ball joint) was referenced. the contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. the cooling system has not worked properly since the repair. the switch to operate the blower motor fan only works on high. the failure mileage was 110,000. updated 07/15/08.*lj the brakes were replaced numerous times. updated 07/15/08. | |||
| 11/13/2007 | 99930 | 3 | 09/24/2007 |
| Tl*the contact owns a 2002 dodge durango. while driving 65 mph, the vehicle rattled, shook, and veered left and right. the vehicle was taken to the dealer for repair and they stated that the tie rod assembly failed. the repairs cost $2,690.47; however, the warranty did not cover all of the repair work. the current mileage was 99,961 and failure mileage was 99,930. updated 03-11-08 *bf the upper ball joints were noisy, the shocks were leaking oil, the power steering lines were leaking. the rear wiper motor failed, the front pinion seal was leaking. the power steering rack and pinion had an internal failure. updated | |||
| 08/26/2007 | 69000 | 2 | 09/29/2001 |
| Tl*the contact owns a 2002 dodge durango. while driving 40 mph, the vehicle veered to the right and crashed into the guard rail. the contact sustained leg and arm injuries. a police report was filed. the upper ball joints and tie rods failed and caused the crash. the dealer and manufacturer were unable to explain why this occurred and stated that no recalls were available. in 2005, the vehicle was repaired under recall number 04v596000 (suspension:front:control arm:upper ball joint), in which the tie rods and ball joints were replaced. the vehicle had 46,000 miles at that time. the failure and current mileages were 69,000. | |||
| 06/12/2005 | 60000 | 1 | 08/28/2002 |
| Dt: the inner tie rod end broke,. vehicle only has 60,000 miles on it. no noise or vibration heard. *ak | |||
| 07/31/2004 | 45000 | 3 | |
| Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. vehicle was taken to a dealership to have the wheel inspected. dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.*ak | |||
| 02/13/2004 | 25626 | 3 | 04/14/2002 |
| 2002 dodge durango right tie rod broke it was found that the right inner tie rob shaft threads were stripped and th eleft front tie rod loose at 25626 miles. ball joints checked and they found play in both upper ball joints. also knocking noise when turning steering wheel the rack and pinion was also found to have to be replaced replaced. we had to pay for a rental car that was not covered even though the car is supposable covered until 36000 miles??? car was in shop for over a week and parts were just 20 miles away in other dealership. durango does have a problem with the steering why is nothing being done? thank goodness nothing happened while we were on the highway or else the car could have flipped.*ak | |||
| STEERING - RACK AND PINION | |||
| 11/13/2007 | 99930 | 3 | 09/24/2007 |
| Tl*the contact owns a 2002 dodge durango. while driving 65 mph, the vehicle rattled, shook, and veered left and right. the vehicle was taken to the dealer for repair and they stated that the tie rod assembly failed. the repairs cost $2,690.47; however, the warranty did not cover all of the repair work. the current mileage was 99,961 and failure mileage was 99,930. updated 03-11-08 *bf the upper ball joints were noisy, the shocks were leaking oil, the power steering lines were leaking. the rear wiper motor failed, the front pinion seal was leaking. the power steering rack and pinion had an internal failure. updated | |||
| 02/13/2004 | 25626 | 3 | 04/14/2002 |
| 2002 dodge durango right tie rod broke it was found that the right inner tie rob shaft threads were stripped and th eleft front tie rod loose at 25626 miles. ball joints checked and they found play in both upper ball joints. also knocking noise when turning steering wheel the rack and pinion was also found to have to be replaced replaced. we had to pay for a rental car that was not covered even though the car is supposable covered until 36000 miles??? car was in shop for over a week and parts were just 20 miles away in other dealership. durango does have a problem with the steering why is nothing being done? thank goodness nothing happened while we were on the highway or else the car could have flipped.*ak | |||