Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||||||||||||
| 04V596000 | DAIMLERCHRYSLER CORPORATION | from 01/07/1999 to 12/31/2002 | V (Vehicle) | 592707 | 12/21/2004 | ODI | CHRYSLER GROUP LLC | 12/21/2004 | 12/21/2004 | |||||||
| Defect Summary | On certain sport utility vehicles and pickup trucks equipped with four-wheel drive (4x4), if moisture leaks into the front suspension upper ball joint, evacuation of the lubricant and corrosion of the joint may cause the joint to wear over an extended period of time. this could cause a clunking noise in the front suspension, which may not always be heard by the vehicle occupants. | |||||||||||||||
| Consequence Summary | Excessive wear in the upper ball joint may allow it to separate, which could result in loss of control of the vehicle. | |||||||||||||||
| Corrective Summary | Dealers will replace the front suspension upper ball joints. this safety improvement campaign began on december 21, 2004. owners can contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | This action is deemed a safety improvement campaign and is not being conducted under the safety act. | |||||||||||||||
| SUSPENSION - FRONT - HUB | ||||||||||||||||
| 08E064000 | SKF USA, INC. | E (Equipment) | 2805 | 11/05/2008 | MFR | CHRYSLER GROUP LLC | 10/20/2008 | 10/20/2008 | ||||||||
| Defect Summary | Skf is recalling 2,805 hub units, part no. br930361, sold as a service part for 1997-2004 dodge dakota vehicles and 1999-2003 dodge durango vehicles equipped with 2-wheel drive & rear axle abs. due to a specification error, the rotor pilot for the hub unit may be too long. this results in the wheel to not be seated fully against the hub flange face during mounting. | |||||||||||||||
| Consequence Summary | Improper seating of the wheel can result in excessive vibration, brake rotor noise, difficulty removing the wheel after installation and operation of the vehicle, and possibly wheel-end separation during vehicle operation. should wheel-end separation occur, the driver could loose control of the vehicle, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Skf will notify owners and replace the defective hub units free of charge. the recall began on november 5, 2008. owners may contact skf vsm north america customer service at 1-800-644-8999. | |||||||||||||||
| Notes | Skf's recall no. skf pro 08-029us/ca.this recall only pertains to aftermarket skf hub units and has no relation to any original equipment installed on dodge dakota or durango vehicles manufactured by chrysler.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0201004 | 12/16/2004 | 10011940 | Upper ball joint extended warranty. *tt | 02/07/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| SUSPENSION - FRONT - CONTROL ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 05/08/2012 | 100000 | ||
| Tl-the contact owns a 2002 dodge durango 4x4. while driving approximately 55 mph, the contact heard a loud noise outside of the vehicle. the vehicle was driven with caution to the contact | |||
| 05/08/2012 | 100000 | ||
| Tl-the contact owns a 2002 dodge durango 4x4. while driving approximately 55 mph, the contact heard a loud noise outside of the vehicle. the vehicle was driven with caution to the residence. the vehicle was repaired by a certified mechanic who replaced the front driver's side upper ball joint which separated from the vehicle. there was a recall related to the same defect under nhtsa campaign id number 04v596000 (suspension:front:control arm:upper ball joint); however the vin was not included in the recall. the manufacturer was notified of the problem. the approximate failure mileage was 100,000. js | |||
| 11/13/2007 | 99930 | 3 | 09/24/2007 |
| Tl*the contact owns a 2002 dodge durango. while driving 65 mph, the vehicle rattled, shook, and veered left and right. the vehicle was taken to the dealer for repair and they stated that the tie rod assembly failed. the repairs cost $2,690.47; however, the warranty did not cover all of the repair work. the current mileage was 99,961 and failure mileage was 99,930. updated 03-11-08 *bf the upper ball joints were noisy, the shocks were leaking oil, the power steering lines were leaking. the rear wiper motor failed, the front pinion seal was leaking. the power steering rack and pinion had an internal failure. updated | |||
| 06/15/2002 | 43000 | ||
| I own a 2002 dodge durango and have had the ball joints replaced 3 weeks ago. i also had the car realligned. the car is now out of allign pulling to the right when i brake and making an awful clunking noise when i brake. i was told it was a suspension issue and that is why the vechile will not stay alligned. i have already gone through 3 sets of tires since i bought the car! | |||
| 10/22/2004 | 38316 | 1 | 04/01/2004 |
| On october 22nd 2004 i took my 2002 dodge durango in for routine service, an oil change, tire rotation etc. it had been riding rougher than normal and i had noticed that the tires were wearing unevenly so i asked them to look it over and see if there was anything wrong. upon examining the vehicle the mechanic found that both upper and lower ball joints needed to be replaced along with the control arm. my vehicle has only 38316 miles and had to put nearly $1000 for something that should not have worn out that quickly. had i not gone in for routine maintenance at that time something far more serious could have happened and to make matters worse i now need to replace my tires.*ak | |||
| 03/15/2002 | 24 | ||
| Here is a list that i have sent to dodge chrysler customer service and 2 dealerships 1. intermittent or delayed engagement at vehicle start up operation or engagement at 26-56 mph 2. intermittent acceleration and shudder during torque converter. operation or engagement at 26-56 mph 3. intermittent poor shifting quality?.. idle shake, sag or hesitation. will not always ?downshift? while driving 26-54 mph. 4. intermittent buzz and or clicking in reverse. (warm or cold) 5. intermittent surging while driving 26-54 mph. (warm or cold) 6. intermittent hesitation ?idle shake? sag when stepping on accelerator/gas pedal. 7. intermittent harsh engagement of transition (warm or cold) 8. intermittent noisy 3-4 upshifts . (warm or cold) 9. intermittent delayed down shifts (almost like dropping it in 1st while going 35 mph) 10. intermittent delayed up shifts. (transmission feels like its slipping) 11. unexpected acceleration (warm or cold) 12. loud popping noise while turning. . (warm or cold) 13. transmission fails to hold in park/ park gear fails to hold! | |||
| 1 | |||
| Letter reporting the replacement of the front right ball joint assembly at 19k miles. *ph the dealer replaced the ball joint free of charge. *sc *jb | |||
| 10/12/2003 | 1 | 10/12/2003 | |
| When backing out with steering wheel turned to the right vehicle made a clicking noise. dealer was contacted. *ak | |||
| 02/14/2004 | 1 | ||
| Multiple problems with 2002 dodge durango. power locks intermittently lock and unlock without activating them. bad creaking noise from front suspension, possible ball joint problems. check engine light goes on and off intermittently. brakes really soft, horrible stopping distance. engine runs really rough in morning for first 10-15 minutes. only 21000 miles. *ak | |||
| 10/10/2003 | 27000 | 1 | 07/20/2002 |
| At 27k miles my dodge durango needed both the upper and lower ball joints replaced for both the left and right side. *jb | |||
| 06/15/2003 | 1 | ||
| Consumer states that while driving the vehicle at any speed the vehicle would pull to the right.dealer notified.*ak | |||
| 07/24/2003 | 1 | ||
| Consumer states that when she drives truck it feels funny, it feels as though something is going to break in the steering wheel. the steering also feels funny. it did not feel like that when she first purchased the vehicle. she has taken truck to the dealership, and the mechanic kept telling her that that feeling was normal, but she knew differently, and did not think so.*ak | |||
| 04/10/2002 | |||
| When rolling down window vehicle will vibrate.*ak | |||
| SUSPENSION - FRONT | |||
| 02/04/2011 | 30000 | ||
| Front end makes a really bad noise backing up and then going forward. sounds as if there is a popping noise going on and rippling effect such as..example if you put a close pin on a bicycle tire to get it to make noise.ive had it looked at by a dealer and a garage and both seem to cant any thing wrong with it .this has been going on for the last 3 years now....can it be the ball joints? | |||
| 01/20/2011 | 142299 | ||
| Tl- the contact owns a 2002 dodge durango. while driving approximately 10 mph the contact heard a grinding noise. the passenger side of the vehicle dropped to the ground and the tire came off of the vehicle. the vehicle was towed to the dealer where the technicians stated the suspension front control arm upper ball joint had separated. the technicians stated the front control arm upper ball joint, sway bar, brake pads, suspension cross bar, wheel, brakes and calipers needed to be replaced. the vehicle was not repaired. the contact stated there was a recall nhtsa campaign id number: 04v596000 (component: suspension:front:control arm:upper ball joint) but the dealer informed her the vin was not included. the manufacturer was contacted and stated they would cover a portion of the repairs but they could not cover the whole cost. the approximate failure mileage was 142,299. ds | |||
| 10/01/2005 | 21000 | ||
| Tl- the contact owns a 2000 dodge durango. the air bag light and the check engine remained illuminated. the vehicle was taken to the dealer several times for the air bag failure. the dealer diagnosed located the failure at the air bag sensor electrical wires, no coded were located for the check engine light. the vehicle was taken to the tire garage, because the front tires felt unstable while driving. the tire garage located the failure at the front hub. the vehicle wasn't repaired. the manufacturer will be contacted. the failure mileage was 21,000 and the current mileage was 73,000. li | |||
| 02/21/2010 | 124314 | 1 | |
| I just found out today that i will need to install a completely new set of front wheel bearings, tie rods and ball joints after factory recall. according to repair shop they installed the same faulty components to replace the ones that were recalled. i was told they should have installed the correct units with grease fittings, they did not. going to cost $980.00 to repair. *tr | |||
| 07/03/2009 | 66279 | 1 | |
| When i purchased this car i had concerns that it had either been in a accident or a flood. i wrote to the attorney generals office, and asked to cancel my contract because i felt that i had been deceived. i felt that there weren't any other options for me, i was now stuck with a lemon, and i hoped and prayed that the car would last until i could afford to pay for it. when i purchased tires , i was informed that the ball joints had completely shredded the insides of my tires on the front end, and had to be replaced immediately . i contacted a dodge dealership and was informed that the upper ball joints on the front-end were recalled, and replaced in 2004, which was two years before i purchased the car in 2006. i feel that since dodge has had this car on more than two occasion because of the frontend, (the dealership which repaired the car after accident has lost their license to service dodge vehicles) i was regularly using this vehicle to drive my kids to school. i am a single parent, and can't afford to have their defect corrected. i am afraid to drive the durango long distance.. i have written a letter of complaint with the chrysler office in michigan, but have not received a response. i have also attempted to reach the customer service line with no results. *tr | |||
| 04/08/2006 | 47500 | 1 | |
| Upper ball joint failure. loud noise and decreased steering function. recall on 2002 durango 4x4 but not on 2002 durango without 4x4. perhaps same parts were used in both type 2002 durango. recall should be on both. estimate repair cost $1500. *tr | |||
| 06/23/2006 | 7 | 11/22/2002 | |
| Suspension clunking/popping. *jb | |||
| 07/28/2005 | 1 | ||
| I have 45,000 miles on my dodge durango. ever since i bought the car new i have not been able to keep the vehicle aligned. i have gone through several sets of new tires. i recently had the ball joints replaced. firestone tire dealership told be the wheel was ready to fall of dodge fixed it under warranty but made it sound like no biggie. my car was still making a bad noise when i turned and then it started doing it when i drove straight. i was then told my wheel bearings were completely shot...they were worst on the right side the same side that my ball joints were in the worst shape. i paid to have the wheel bearing replaced. then i took my car to firestone to get it aligned and they told me my upper control arm on the right side was shot and it was not holding the alignment. so no i have to have this replaced. i feel there is more than just ball joint problems with the durango and dakotas and i would like you to look into the whole suspension and front end and see what is going on with these cars... *nm | |||
| 04/10/2004 | 45000 | 1 | 04/15/2002 |
| I have a 2002 dodge durango 2 wheel drive that has 45000 miles ,the front end makes loud squeking noise,no matter where or what you are doing with it, just getting in it does this. dodge checked balljoints and said they are fine,not to worry???i have had to have the front end aligned 5 times 3 times under warranty and it still is wearing out tires and pulling to one side or the other, again dodge says there is no problem.i guess when i,die behind the wheel then they wont have a problem!!!!! all i want is for them to fix this, no questions asked they dont have to admit to anything. please help me.*ak | |||
| 01/01/2003 | 1000 | 1 | 12/31/2001 |
| The front end has always been loose and rattled. a part of the steering control arm has been replaced but did not resolve the sudden pulling in either direction - toward the right when changing lanes to the right or exiting the freeway, and the same thing when moving to the left, when the left front crosses the protion of the road were the lanes join. the left front rattles bad enough to feel in the steering and floor board, as well as being extreamly audible. the dealership states there is nothing wrong with the vehicle. *nm | |||
| 09/13/2004 | 28000 | 1 | 08/16/2002 |
| Noise and knocking sound coming from front end while driving, could also feel the knocking thru steering wheel. took vehicle to goodyear to have tires rotated and was told by them that all ball joints were worn and would probably fail soon, possibly causing and accident. called dealer and they said they would replace the parts under warranty (only 28,000 miles on vehicle), but couldn't guarantee that they wouldn't have to be replaced again in 30,000 miles. contacted dodge and found out there was no recall on this problem and there was not enough evidence of a problem to support a recall at this time, but that is not what i read on the internet. | |||
| 08/26/2004 | 45500 | 1 | |
| Visited your website to check on reports because we have a 2002 durango r/t which is ommiting a small constant sqeaking noise from both sides at the front of the vehicle and am horrified to read about the problems people have been having with ball joints. i am extremely worried now and want to know if i can get the dealers anything about it at no cost to me or if it is still at the stage where it has not been acknowledged by them and will not be until somebody dies as usual. the issue with the wiper motor i presume i can make an appointment with a local dealer and have this changed free of charge. i look forward to your reply, many thanks neill griffin . *ak | |||
| 07/26/2004 | 33000 | 1 | 10/01/2001 |
| After noticing strange noises from the front suspension of the 2002 durango, i took it to the delaership. thye could not identify any problems. over the next few months the noises have become more pronounced, and now seem to coem from every tire/ corner of the vehilce. took the truck in a second time- nothing could be found, dealer said they test drove the vehicle down the very same road that i hear the noises- like a loose mechanical connecoion, and a few squeaks, and rattles. will tak car in for third time 7/30/04- i hope they can fix the problem on this $35000 truck.*ak | |||
| 08/01/2003 | 4 | 09/03/2002 | |
| Over a period of time, i noticed extensive noise in the front end of my 2002 durango. it got worse and was most prominent when striking potholes or changes in the surface elevation when driving or moving the vehicle. at 35,000 miles i took it in to the selling dealership for a check up. i was concerned about the ball joint situation, as it was quite a public affair. the front end noise became so loud that it sounded as if someone was striking the undercarriage with a sledge hammer.*ak it was determined that all four of the ball joints, upper and lower, had failed, were worn out. they were all replaced at no cost to me, as the repair was still under warranty. i just wanted to report this, as the upper ball joints are not the only problem with this suspension system. i trust that the newer ball joints, not trw, were placed on my vehicle. if this is a repair that must occur every 36k miles or so, this will get expensive. thank you. | |||
| 04/01/2003 | |||
| Loud popping noise in suspension of 2002 dodge durango; loosened steering. *ak | |||
| 17000 | 1 | ||
| When making a turn there is a loud noise coming from the front suspension.*ak | |||
| 05/07/2003 | 31000 | 1 | 02/05/2003 |
| Main support bracket on front frame of vehicle was only partly welded from factory. this held the support suspension on vehicle. before it broke i did report possible front end problem with the dealership. they said there was no problem. the vehicle broke down out of town on may 7 03. it is still broke. they said it need a brand new frame from factory. this vehicle only has 31000 miles on it. i have only put 2500 miles on vehicle since i had it. 2002 durango. i feel there are more vehicles out there like this.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 12/03/2002 | 9000 | 3 | 05/08/2002 |
| Anti-lock brakes on my 2002 dodge durrango have put me into the middle of an intersection durring a red light ,at stops on dirt roads the rear wheels lock like the front brakes aren't working and it looks like a cracked weld on the control arm bracket on the left front. dodge say's nothing is wrong and they won't fix it ,i have a pregnant wife and 4 kids who ride in this suv and i can't get dodge to fix it, oh and the steering feels loose on it to ,road walks.*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 06/17/2008 | 110000 | 3 | 05/01/2001 |
| Tl*the contact owns a 2002 dodge durango. while driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. he drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. the mechanic performed a wheel alignment. nhtsa campaign id number 04v596000 (suspension:front: control arm:upper ball joint) was referenced. the contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. the cooling system has not worked properly since the repair. the switch to operate the blower motor fan only works on high. the failure mileage was 110,000. updated 07/15/08.*lj the brakes were replaced numerous times. updated 07/15/08. | |||
| 11/27/2007 | 86300 | 1 | 01/07/2007 |
| I purchased a 2002 dodge durango in jauary of 2007. i have not had any problems with it until i noticed that the truck was pulling to the right. i took the truck to a local service center and they informed me that the upper and lower ball joints needed to be replaced. they also informed me that there had been a recall for the upper ball joints for chrysler. when i contacted the local dealer they told me that the recall had been performed on my truck in 2005. when i informed the service center that the recall had been done they were amazed to find that they ball joints had worn so quickly and the problem with the ball joints still presents very dangerous situation for dodge durango owners. *tr | |||
| 05/18/2007 | 117000 | 2 | 05/02/2007 |
| Tl*the contact owns a 2002 dodge durango. the contact stated that the vehicle is making a loud noise. when she makes a turn, the steering wheel fails to return automatically and she must pull hard to get it back in position. the contact stated that there is a recall on her vehicle, however, the dealer stated that her vehicle was excluded. the engine size was unknown. the current and failure mileages were 117,000. | |||
| 03/23/2006 | 39491 | 1 | 09/08/2002 |
| 2002 dodge durango slt 2wd: ball joints were replaced after recall was issued, however about 6 months after they were replaced, the exact same noises began occurring again. took car to dealer with the complaint and they denied the new ball joints were worn. upon getting new front tires installed at sears (about 3 months after the dealership inspected the joints) they inspected the car without being asked (it is part of their service) and on the report they issued, it said the ball joints were indeed worn. the recall notices i have read about the replacement of the original ball joints state that if the joints fail you can lose control of the vehicle, so obviously i am in fear that my car can fail at any given time. i am writing this to make it aware that i have already had the recall replacement, but fear that the replacements are also defective as indicated by an independent, unsolicited inspection. *nm | |||
| 07/25/2005 | 50000 | 1 | 08/01/2002 |
| Dt: the consumer stated the vehicle was taken to repair shop and the mechanic took it for a drive. when the vehicle was driven over a bump the mechanic lost control. the lower ball joints had to be replaced. consumer had trouble controlling the vehicle going over bumps. it had occurred for about a month and kept getting worse. *ak | |||
| 06/15/2005 | 41000 | 1 | 02/01/2003 |
| Dt: the front lower ball joints were loose. they were so loose that the vehicle could not be aligned. they have to be replaced. there was a recall on the upper ball joints, but not for the lower ball joint. *ak *tt | |||
| 07/12/2004 | 60000 | 1 | |
| The upper balls joints were repaired prior to receiving a recall, and the manufacturer part of the payment. consumer recently went through inspection,and the lower ball joints were found to be defective. no recall for the lower ball joints.*ak | |||
| 01/27/2005 | 37000 | 1 | |
| While driving 40 mph front driver's side tire came off the vehicle, resulting in a collision. vehicle had to be towed. dealership informed the consumer of the front lower ball joint failure. problem was not resolved.*ak | |||
| 10/05/2004 | 61000 | 1 | |
| When driving any speed, the consumer would hear a knocking noise coming from the upper/lower ball joint. the dealership was notified, but did not resolve the problem. the cause was not determined. please provide more information. *nm | |||
| 07/31/2004 | 45000 | 3 | |
| Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. vehicle was taken to a dealership to have the wheel inspected. dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.*ak | |||
| 06/26/2004 | 45000 | 1 | 07/19/2002 |
| Hear ratling in front suspension. dealer investigation revealed premature wear of ball joints. dealer suggested to wait, as a possible recall may occur.*ak | |||
| 07/16/2004 | 18981 | 1 | 01/28/2002 |
| Premature wearing of ball joints . *ak | |||
| 07/13/2004 | 1 | ||
| While the vehicle was parked consumer noticed uneven wear and tear on all four tires. consumer contacted the dealer, and mechanic determined that the upper ball joints needed to be replaced. *ak | |||
| 04/21/2004 | 1 | 03/21/2002 | |
| I have a 2002 dodge durango that is experiencing every problem that is known with dodge ball joints and brakes. apr-2004 i have been experiencing while driving, the steering wheel freezing while turning left and the steering locks at 20-25mph. i took the truck to greenfield dodge and informed them of the problems, also the problems with the front brakes. they noted that they test drove the vehicle found the lower ball joints to have excessive play (.075). the service group informed me that this incident was not covered under my warranty. after several hours they finally decided to replace the part. they informed me that the car would be ready at 7:00pm that evening the car would be ready. after waiting several hours i made arrangements to get to the service shop, where they told me that they never brought the car in because other things came up. i had no way to get home so i had to rent a car from the dealer ship. the next day i picked up the car and had to pay $30 for the rental and $108 for my deductible. regarding the brakes. i decided to have the brakes fixed at midas because i was not happy with the service at dodge. the mechanic at midas removed the pads and the caliber and informed me that the pins that go into the caliber were stripped. he stated that this is a common thing that they have seen with the dodge trucks. they had to tap and install a heli-coil. i picked up the car and had to pay $30 for the rental and $108 for my deductible. the entire fee for the brake service with the additional parts that included a heli-coil kit and service came to $292.13. the two day experience left a very bad taste in my mouth and wallet.*ak | |||
| 1 | |||
| While driving heard a very loud clicking, popping sound coming from the front end on the driver's side. consumer took vehicle to the dealer, where the mechanic determined that upper and lower ball joints were worn out. *ak | |||
| 03/08/2004 | 1 | ||
| While driving 45 mph a loud banging noise was heard coming from the driver and passenger side wheels. consumer took the vehicle to the dealer for inspection, and mechanic replaced both upper and lower ball joints. *ak | |||
| 03/08/2004 | 1 | ||
| While driving 30 mph vehicle hit a pot hole . consumer applied the brakes, lost control of the vehicle, and hit a curb. passenger's side wheel fell off. consumer had the vehicle towed to dealer for inspection, and mechanic replaced both upper and lower ball joints. *ak ea03-023 | |||
| 03/04/2004 | |||
| While driving the vehicle consumer heard a noise coming through the from end. vehicle was taken to the dealership, mechanic indicated need to be replace the ball joints at owner expenses. and consumer don't have the money. | |||
| 03/04/2004 | |||
| While driving at low speed, and turning the left or right consumer heard loud clunky noise coming from the front end. mechanic, at delusive indicated vehicle is operating as designed. | |||
| 03/04/2004 | |||
| While driving at lower speed consumer hear loud noise coming through the front end. dealer has inspected several times, mechanic indicated to the consumer we didn't heard any noise in your car, is fine. | |||
| 10/15/2003 | 1 | 03/03/2002 | |
| I have noticed strange sounds eminating from the front suspension of my dodge durango since october of 2003. initially i assumed these sounds were from cold shocks since it first occured with the onset of cold weather.*ak after seeing the story on cbs, i am now concerned about the ball joints. i would like to have the ball joints checked but i am afraid to have the dealership check them. | |||
| 02/28/2002 | 34000 | 3 | 05/15/2002 |
| I own a 2002 dodge durango with 35,000 miles that has always been properly maintained. i have already had the dealer replace 2 worn ball joints last week, i've had the brake pads replaced twice, and one rotor on one side (in front) turned, and i am still hearing strange noises. i would like an investigation done on my vehicle, as i am driving my daughter and myself around everyday, and my factory warranty is about to expire. its obvious daimler chrysler is not concerned with saving peoples lives, as i have just witnessed the march third evening edition of cbs news with dan rather. i am rather concerned that the transportation safety administration has let daimler chrysler get away with not recalling these problems considering the large amount of complaints with these suspension systems. please help me and contact me. thank you. email me at jcookie100@earthlink.net or phone me (858)220-0419. im not real sure what to do at this point. thank you. signed, a concerned parent and driver.*ak | |||
| 01/27/2004 | 20000 | 1 | 05/01/2002 |
| Took my vehicle to dealer for routine service. when i went to pick up the vehicle, i was told that the ball joints were in such bad condition that they could not release the vehicle to me without replacing them because of the potential for an accident. they said that the replacement parts were backordered because of so many similar situations and that it might take a week or more until i received my vehicle back. the vehicle had roughly 20,000 miles on it and it was still under warranty. if this is such a common and hazardous problem, why no recall? *ak | |||
| 04/26/2003 | 10000 | 1 | 10/24/2004 |
| While driving at 15 mph, the front passenger side wheel snapped off without any warning. the dealer indicated that the lower ball joint separated from the axle. *ak the vehicle was forced into a parked vehicle. *sc *jb ea03-023 | |||
| 10/20/2003 | 49500 | 1 | 06/15/2002 |
| We operate a fleet of nine 2002 dodge durango suvs. these vehicles are used as paramedic emergency response vehicles. based on information we've seen in the national media, we've been paying close attention to the front suspension, specifically the ball joints. eight of the nine vehicles currently have less than 50,000 miles, but we have already replaced the ball joints and control arms on one of the nine (at just under 50,000 miles). the dealer reported that the original equipment was close to failure.*ak | |||
| 10/20/2003 | 44700 | 1 | 03/05/2002 |
| Ball joints were found to be failing and the entire upper control arms had to be replaced at 44,700 miles. *ak | |||
| 08/06/2003 | 1 | ||
| Consumer had problems with the lower ball joint. dealer stated we did not have any recall, and car was fine. *ak | |||
| 07/25/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 03/01/2003 | 27000 | 1 | |
| Had to have the upper ball joints/control arms & lower ball joints replaced on my 2002 dodge durango sxt 4x4 under warranty due to failing pa state safety inspection. the vehicle had 27k miles on it at the time. the veh now has 40k on it & i'm experiencing a knocking noise coming from the frt end again. a private shop stated that the the lower ball joints have excesive movement & must be replaced again. i took the veh back to the dealer & theye stated that they will not cover them under warranty again due to the mileage. this veh is only 17 months old with 40,000 all hwy mileage & was never taken off road. this is unacceptable in my opinion & a severe safety issue if the ball joint does separate. *ak | |||
| 15840 | |||
| While driving consumer suddenly lost power steering and control of vehicle. this was caused by lower ball joint failure. the dealership replaced the ball joints, right hubs and bearings. ea03-023 | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 10/20/2003 | 44700 | 1 | 03/05/2002 |
| Ball joints were found to be failing and the entire upper control arms had to be replaced at 44,700 miles. *ak | |||
| 02/02/2003 | 39000 | 3 | 11/28/2001 |
| 2002 dodge durango premature ball joint wearing and upper control arm replacement. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 04/08/2006 | 47500 | 1 | |
| Upper ball joint failure. loud noise and decreased steering function. recall on 2002 durango 4x4 but not on 2002 durango without 4x4. perhaps same parts were used in both type 2002 durango. recall should be on both. estimate repair cost $1500. *tr | |||
| 06/17/2008 | 110000 | 3 | 05/01/2001 |
| Tl*the contact owns a 2002 dodge durango. while driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. he drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. the mechanic performed a wheel alignment. nhtsa campaign id number 04v596000 (suspension:front: control arm:upper ball joint) was referenced. the contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. the cooling system has not worked properly since the repair. the switch to operate the blower motor fan only works on high. the failure mileage was 110,000. updated 07/15/08.*lj the brakes were replaced numerous times. updated 07/15/08. | |||
| 11/27/2007 | 86300 | 1 | 01/07/2007 |
| I purchased a 2002 dodge durango in jauary of 2007. i have not had any problems with it until i noticed that the truck was pulling to the right. i took the truck to a local service center and they informed me that the upper and lower ball joints needed to be replaced. they also informed me that there had been a recall for the upper ball joints for chrysler. when i contacted the local dealer they told me that the recall had been performed on my truck in 2005. when i informed the service center that the recall had been done they were amazed to find that they ball joints had worn so quickly and the problem with the ball joints still presents very dangerous situation for dodge durango owners. *tr | |||
| 08/26/2007 | 69000 | 2 | 09/29/2001 |
| Tl*the contact owns a 2002 dodge durango. while driving 40 mph, the vehicle veered to the right and crashed into the guard rail. the contact sustained leg and arm injuries. a police report was filed. the upper ball joints and tie rods failed and caused the crash. the dealer and manufacturer were unable to explain why this occurred and stated that no recalls were available. in 2005, the vehicle was repaired under recall number 04v596000 (suspension:front:control arm:upper ball joint), in which the tie rods and ball joints were replaced. the vehicle had 46,000 miles at that time. the failure and current mileages were 69,000. | |||
| 08/06/2007 | 114000 | 1 | 05/28/2002 |
| I heard a clunking noise from front of vehicle when braking or turning. when i took it for service, i was told the right front steering control arm was broken and catastrophic consequences were imminent if i drove. the vehicle was repaired by the dodge dealer. i was later advised that nhtsa campaign 04v596000 was associated with this failure. *tr | |||
| 05/01/2006 | 52000 | 1 | 06/09/2004 |
| Dt*: the contact stated while backing out of a drive way at 5 mph, the steering was too hard to operate. no warning lights were illuminated prior to the incident. the vehicle was already subject to a nhtsa recall #04v596000 repair where the upper ball joints were replaced. the contact noticed there were no greasers to maintain the ball joint lubricated. the vehicle was taken to the dealership who determined the ball joint should be replaced again to correct the problem. the manufacturer was contacted who coincided with the dealership. the contact expressed concern because the vehicle had less than 50,000 miles since the recall was performed and another replacement would not guarantee the ball joint's endurance. | |||
| 06/11/2006 | 43500 | 2 | |
| We had an appointment to replace the tires on our 2002 dodge durango, 2x4 sxt. the firestone mechanic came into the waiting room and informed us that the passenger side upper ball joint was very bad and the drivers side showed signs of wear. this vehicle has 43500 miles on it. there is a recall on the 4x4 models of the durango, but not the 2x4 models. while their was no injuries or deaths involved, this is a potentially deadly problem and needs to be addressed for all the durangos. *nm | |||
| 11/01/2005 | 40000 | 1 | 05/15/2002 |
| Dt: the contact's wife had an accident. she lost control while driving around a curve in the road. she heard a popping noise coming from the front end of the vehicle. the vehicle pulled to the right. she went off the road, hitting the side walk, blew the front right tire, and then hit a small embankment. the vehicle was towed to a body shop. the mechanic took the front right tire off, and the ball joint was broken. there was nhtsa recall 04v596000 on the ball joint, and it was replaced about one month ago. *ak | |||
| 01/10/2005 | |||
| I received a recall notice from daimler chrysler pertaining to the upper ball joints on my 2002 dodge durango. i tried to schedule this 3 times with my dealer. brenner motors 1812-30 paxton st harrisburg pa,17104 717-232-4271. it has been 9 months since my first contact and they keep telling me they are waiting for parts. *nm | |||
| 03/28/2005 | 1 | ||
| Nhtsa recall campaign 04596000 concerning upper ball joint wear. vehicle was taken to the dealer for recall repairs. a few hours later driver contacted the dealer, and was informed that the vehicle was ready, and that recall repairs were performed. driver picked up the vehicle, and was advised that repairs had not been performed, and to come back another day. *ak | |||
| 03/01/2005 | 2 | ||
| Consumer received nhtsa recall campaign 04v596000 for upper ball joints. when taken vehicle to dealer for service dealer had no parts. currently, dealer still has no parts available.*ak called another dealership and they replaced ball joints the next day. *bf *nm | |||
| 01/17/2005 | 3 | 03/10/2003 | |
| Recall campaign 04v596000 concerning ball joint wear. consumer had an appointment for march 4, 2005 for recall repairs. dealer informed the consumer that the parts were available. on march 3, 2005. consumer was informed by the dealer that the appointment was canceled due to no parts, and that they did not know when the parts would be available. *ak | |||
| 01/27/2005 | 37000 | 1 | |
| While driving 40 mph front driver's side tire came off the vehicle, resulting in a collision. vehicle had to be towed. dealership informed the consumer of the front lower ball joint failure. problem was not resolved.*ak | |||
| 12/01/2004 | 1 | ||
| Nhtsa recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but there were no parts available in order to repair, which was dangerous because the front wheels could fall off.*ak | |||
| 01/03/2005 | 1 | ||
| Nhtsa recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but the dealer had no parts available in order to repair, which could be dangerous because the wheels could fall off.*ak consumer received recall notice on 2 durangos and have been trying to get them repaired for several weeks. chrysler has no time frame when they will be shipped. *bf *nm | |||
| 02/22/2005 | 22000 | 1 | |
| Consumer received recall 04v596000 for the upper ball joints, and to date has not been able to have the vehicle repaired since no parts were available. *ak | |||
| 02/11/2005 | 1 | ||
| Nhtsa campaign 04v59600; daimler chrysler issued an upper ball joint recall. this vehicle is included in the recall, but there are no available parts in order to repair, which could be dangerous because the wheels could fall off. *jb *nm | |||
| 01/07/2005 | 1 | ||
| Nhtsa recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. this vehicle was included in the recall, but there were no available parts for recall repairs. this was dangerous because the wheels could fall off.*ak | |||
| 01/31/2005 | 1 | ||
| Consumer received recall 04v596000 for upper ball joints. when contacting dealer consumer was explained that they would not receive parts for approximately 6-8 weeks. *ak | |||
| 08/05/2004 | 30000 | 2 | 01/02/2002 |
| I manage the fleet for the fbi jacksonville division and while servicing one of our vehicles, an 02 2-wd durango, noticed that the front suspension made a creaking noise when i lowered the vehicle back to the ground from our frame lift and inspection of the suspension revealed that the upper ball joints were worn out. they had about 1/4 inch of play and the vehicle only had 30,000 mi. on it. the boots were not torn nor has this vehicle been used under severe conditions. we only have one other 02 durango and it is a 4wd but at 22,000 mi. the upper ball joints are showing some wear/play. after having to actually jack the vehicle up in the dealer service lane and show them the play they replaced the control arms under warranty on the 2wd and i haven't taken the 4wd one in yet. this has to be a defect, either the joints didn't get any lube when manufactured or they have a problem with the materials to cause them to wear so quickly. i didn't get the old parts so i can't say for sure. i have not seen any recall on these, i believe there is one on the later models for a similar problem. when i take the next one in i will see if they will let me have the original control arms but i'm doubtful they will. i consider ourselves lucky to have caught this before it caused an accident.*ak | |||
| 01/26/2005 | 1 | ||
| Consumer received recall campaign 04v596000 concerning ball joint wear. no parts were available. service manager dennis dzek. *ak | |||
| 01/12/2005 | 35400 | 1 | |
| 04v596000/ball joint wear. owner received notification from the manufacturer in december 2004. owner contacted the dealer and was informed that parts needed to repair the defect were unavailable. the next available opening for the defect repair will be in may,2005. provide further details. *jb | |||
| 10/05/2004 | 61000 | 1 | |
| When driving any speed, the consumer would hear a knocking noise coming from the upper/lower ball joint. the dealership was notified, but did not resolve the problem. the cause was not determined. please provide more information. *nm | |||
| 01/07/2004 | 1 | ||
| Consumer received nhtsa recall 04v596000 concerning ball joint wear. after having the upper ball joints replaced, while driving, vehicle swerved on its own. consumer had difficulty maintaining control of the vehicle. vehicle was taken to the dealer for inspection, and mechanic dtermined that vehicle needed an alignment. *ak | |||
| 01/06/2005 | 1 | ||
| Consumer received nhtsa recall 04v596000 concerning ball joint wear. consumer contacted the dealer for an appointment, and mechanic informed the consumer that the next available appointment would be march 31, 2004. *ak | |||
| 01/04/2005 | 1 | ||
| Consumer received recall 04v596000 concerning upper ball joint wear. no parts were available. service manager bob. *ak | |||
| 01/24/2004 | 1 | ||
| Nhtsa campaign 04v596000; daimler chrysler issued a upper ball joint recall. this vehicle is not included in the recall, however the consumer heard a clicking noise and experienced shaking from the upper ball joint. the vin is outside the remedy scope. *jb the consumer was disappointed in the response he received from nhtsa. the consumer replaced both upper control arm assemblies because they were dangerously worn out. *tc | |||
| 12/27/2004 | 50000 | 1 | |
| While driving 65 mph, the front of the vehicle became unstable. the consumer got out of the vehicle and discovered that the outside wall of the passenger side front tire was noticeably warned. the owner contacted the manufacturer who instructed the owner to have the vehicle towed to the nearest dodge dealer. the dealer refused to tow the vehicle to the dealership and would not render any further assistance. provide further details. *jb | |||
| 12/06/2004 | 2 | ||
| The upper ball joint is making a clicking noise, causing the vehicle to have difficult control especially when making turns. consumer will take vehicle to dealer for repairs for the second time.*ak | |||
| 09/23/2004 | 44500 | 1 | |
| Both ball joints on my 2002 durango vin 1b4hr58n52f115387 miles 47000 [approx]. *jb september 04 marietta dodge scoot the service manager said they should not be bad on a 2 year old vehicle with average miles. but i am told that my vehicle is not covered under the recall. it is extrmely clear it should be. | |||
| 12/20/2003 | 1 | ||
| While steering to the right consumer heard a loud knocking noise coming from the front. consumer applied the brake pedal and vehicle vibrated uncontrollably. vehicle was taken to the dealer for inspection, and mechanic determined that both frontal upper ball joints needed to be replaced. *ak | |||
| 12/01/2004 | 2 | ||
| The front left side ball joint was making a grinding noise causing the wheel to shake and maintain control. consumer took vehicle to dealer for repairs for the second time in a month.*ak | |||
| 08/20/2004 | 2 | 07/01/2002 | |
| While driving 25 mph vehicle jerked and vibrated uncontrollably. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that both front upper ball joints needed to be replaced. *ak *nm | |||
| 08/01/2004 | 1 | 10/11/2003 | |
| Upper ball joints are popping and cracking with every turn of my 2002 dodge durango. if they fail, it could mean the life of me, my husband and our 4 children. dodge dealership will not recall this and i don't have the money to fix it. it is clearly a defect in the durango. *ak | |||
| 09/01/2004 | 37977 | 1 | 06/08/2002 |
| I'd like to add my vehicle to the list of durango's that have had the upper ball joint replaced. my durango is a 2002 with 38,000 mi. very disappointing that my dealer never mentioned the ongoing problem. i have my vehicle in every 3 months for an oil change and not once did they inspect it. now i am 2,000 mi over the warranty and no offers from dodge or the dealer to fix it so i had a local mechanic fix it for me.*ak | |||
| 08/11/2004 | 1 | ||
| Took vehicle to dealer for a scheduled appointment to have the tires changed. upon having the tires changed machanic determined that the top ball joints broke. *ak | |||
| 07/31/2004 | 45000 | 3 | |
| Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. vehicle was taken to a dealership to have the wheel inspected. dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.*ak | |||
| 01/24/2004 | 81138 | 1 | 06/08/2002 |
| Upper ball joints checked, found over .500 vertical travel in both, retained defective parts. milage at time of repair was 80,000. due to lack of replacement ball joints, both upper control arm assemblies were replaced at a cost of over $1000, paid by me. repair date was 1-24-2004. the defective parts were replaced with exactly the same unit. current milage on my vehicle is approx 106,000. i will need to replace the ball jpint assemblies for a second time within the next 12 months. when is nhtsa going to force chrysler to recall this dangerously defective vehicle and repair them with redesigned ball joints?*ak | |||
| 07/18/2004 | 55000 | 1 | 02/15/2003 |
| 2002 dodge durango upper ball joint excessive wear. *jb | |||
| 07/13/2004 | 1 | ||
| While the vehicle was parked consumer noticed uneven wear and tear on all four tires. consumer contacted the dealer, and mechanic determined that the upper ball joints needed to be replaced. *ak | |||
| 04/15/2004 | 39000 | 1 | 12/15/2001 |
| I want to join the growing list of consumers complaining about the dodge durango upper ball joint problem. on april 15, 2004 i had to pay for replacement upper ball joints at a cost of $468.16 - the truck had about 40,000 miles on it. dodge needs to do something about this problem now. when the mechanic put the truck up on the rack, the right front wheel wobbled very badly. she said this is very serious. there were no steering problems and no warning noises, i just took the truck in to be checked for my own peace of mind. does the wheel have to fall off as a first warning. *ak | |||
| 05/20/2004 | 1 | 03/06/2003 | |
| No obvious symptoms, just getting an inspection to renew license. mechanic says it failed due to bad upper right ball joint. he showed me the wheel and it would move sideways a full 1 back and forth! this joint is ready to fail completely and i have had no warning, no noise, no loose feeling in the steering, nothing. only 46,000 miles on vehicle, didn't expect a problem like that. thank god that missouri requires an inspection every other year! i will request the mechanic save the part when replaced.*ak | |||
| 1 | |||
| While driving at any speed consumer heard a squeaking noise coming from the front of the vehicle. consumer drove the vehicle to the dealer for inspection, and mechanic determined that both upper ball joints needed to be replaced. *ak | |||
| 06/01/2004 | 31000 | 1 | 09/27/2002 |
| Consumer complained about a ball joint problem. consumer took the vehicle to an independent tire shop to get the tires balanced and aligned and it was determined that ball joints were defective. *ak the vehicle could not be aligned due to the ball joints. the dodge dealer denied that there was a problem with the ball joints. finally the dealer found play on one side and wanted to replace both upper ball joints. (the dealer rep stated that they were trained to check them a certain way and they would not have found play the way that they were checking them) the transmission would intermittently not upshift, however the dealer was unable to duplicate. *sc *jb | |||
| 07/25/2003 | 11000 | 1 | 08/30/2001 |
| I purchased a 2002 dodge durango 2wd sport in aug. of 2001. in july of 2002, i noticed that the suspension on the left was making noise and didn't feel right. it was found that the a-frame and ball joint on the left were failing and had to be replaced. thankfully, i caught this problem before the suspension failed completely. i was very concerned that a vehicle so new would have this kind of issue. thankfully, i had warranty coverage to pay for the expensive repairs.*ak | |||
| 03/15/2004 | 0 | 08/30/2002 | |
| 2002 durango ball joints: after numerous attempts by dealer, over one year period, to diagnose and repair popping sound/front suspension/slow speed/when turning abruptly, vehicle was taken to another dealer for diagnosis. l&r control arms replaced due to bad bushings. svc. mgr. indicated to me integral right upper ball joint loose in it's socket. *nm | |||
| 02/28/2004 | 26763 | 1 | |
| Upper ball joints wear out excessively. *ak | |||
| 1 | |||
| While driving heard a very loud clicking, popping sound coming from the front end on the driver's side. consumer took vehicle to the dealer, where the mechanic determined that upper and lower ball joints were worn out. *ak | |||
| 1 | |||
| Inquired the status of complaint that was faxed pertaining to 2002 dodge durango upper ball joints. *ph investigation ea 03-023. *nm | |||
| 03/27/2003 | 36956 | 2 | 11/27/2002 |
| Failed ball joints: arm, upper control had to have the above parts replaced on 2002 dodge durango at 36956miles on the vehicle. heard a clunking noise when turned the wheel one direction, which prompted me to take it to the shop. when vehicle was purchased it had been a demo and had 28179miles.i'm sure they replaced the bad ball joints with the same model of balljoints therefore i'm affraid they are going to fail again. i have a 1 year old daughter and the vehicle is used to take her to and from daycare as well as to transport me to work.i am scared to drive my car and am looking into trading it off for a ford. | |||
| 03/01/2004 | 1 | ||
| Consumer took vehicle to be inspected, and mechanic determined that upper ball joints were wearing out prematurely. consumer had the upper ball joints replaced. *ak | |||
| 03/08/2004 | 1 | ||
| While driving 45 mph a loud banging noise was heard coming from the driver and passenger side wheels. consumer took the vehicle to the dealer for inspection, and mechanic replaced both upper and lower ball joints. *ak | |||
| 06/18/2002 | 6000 | 4 | |
| While driving at any speed and when crossing a bump in the road tires grabbed the bump. when turning corners there was a clanking sound coming from the front wheels. also, there were times when turning left rear end of the vehicle would want to go in the opposite direction.*ak | |||
| 01/05/2004 | 30000 | 3 | |
| While driving there was a squeaking noise in the right front end. dealership inspected vehicle, but could not locate the cause of the squeak. consumer felt the squeak might be due to the upper ball joints. *ak | |||
| 03/04/2004 | |||
| While driving the vehicle consumer heard a noise coming through the from end. vehicle was taken to the dealership, mechanic indicated need to be replace the ball joints at owner expenses. and consumer don't have the money. | |||
| 02/18/2004 | 58000 | 1 | |
| While making right hand turns consumer heard a loud noise coming from the front end. dealer informed consumer that problem pertained to front upper ball joint failure. consumer had the vehicle repaired. *ak | |||
| 10/15/2003 | 1 | 03/03/2002 | |
| I have noticed strange sounds eminating from the front suspension of my dodge durango since october of 2003. initially i assumed these sounds were from cold shocks since it first occured with the onset of cold weather.*ak after seeing the story on cbs, i am now concerned about the ball joints. i would like to have the ball joints checked but i am afraid to have the dealership check them. | |||
| 02/28/2002 | 34000 | 3 | 05/15/2002 |
| I own a 2002 dodge durango with 35,000 miles that has always been properly maintained. i have already had the dealer replace 2 worn ball joints last week, i've had the brake pads replaced twice, and one rotor on one side (in front) turned, and i am still hearing strange noises. i would like an investigation done on my vehicle, as i am driving my daughter and myself around everyday, and my factory warranty is about to expire. its obvious daimler chrysler is not concerned with saving peoples lives, as i have just witnessed the march third evening edition of cbs news with dan rather. i am rather concerned that the transportation safety administration has let daimler chrysler get away with not recalling these problems considering the large amount of complaints with these suspension systems. please help me and contact me. thank you. email me at jcookie100@earthlink.net or phone me (858)220-0419. im not real sure what to do at this point. thank you. signed, a concerned parent and driver.*ak | |||
| 02/13/2004 | 25626 | 3 | 04/14/2002 |
| 2002 dodge durango right tie rod broke it was found that the right inner tie rob shaft threads were stripped and th eleft front tie rod loose at 25626 miles. ball joints checked and they found play in both upper ball joints. also knocking noise when turning steering wheel the rack and pinion was also found to have to be replaced replaced. we had to pay for a rental car that was not covered even though the car is supposable covered until 36000 miles??? car was in shop for over a week and parts were just 20 miles away in other dealership. durango does have a problem with the steering why is nothing being done? thank goodness nothing happened while we were on the highway or else the car could have flipped.*ak | |||
| 02/04/2004 | 23387 | 1 | 01/30/2004 |
| Failed state inspection, upper ball joint. driver side upper ball joint had to be replaced at only 23,300 miles.*ak | |||
| 1 | |||
| Whilevehicle was being serviced by dealer, technician determined upper ball joints needed to be replaced. *ak | |||
| 01/27/2004 | 20000 | 1 | 05/01/2002 |
| Took my vehicle to dealer for routine service. when i went to pick up the vehicle, i was told that the ball joints were in such bad condition that they could not release the vehicle to me without replacing them because of the potential for an accident. they said that the replacement parts were backordered because of so many similar situations and that it might take a week or more until i received my vehicle back. the vehicle had roughly 20,000 miles on it and it was still under warranty. if this is such a common and hazardous problem, why no recall? *ak | |||
| 01/02/2004 | 16200 | 1 | 07/22/2002 |
| With just over 16k miles on my 2002 dodge durango, i noticed my front passenger side tire wearing badly on the outer edge. upon jacking the vehicle under the lower control arm, i found that the upper ball joint had excessive looseness when the tire/spindle assembly was shaken. i also found slightly less play on the drivers side. the upper controlarm/ball joint assemblys were replaced under warranty but i am concerned of whether this will happen again in another 16k miles.how can i be assured the dealer replaced the parts with an improved version? the worn tire due to this obvious defect is incidental damage according to the dealer and is not covered under the warranty and so i must replace it myself. i am not happy about this either.*ak | |||
| 42078 | 1 | 12/01/2001 | |
| During a vehicle state inspection, the mechanic found the upper ball joints were not in compliance because they were worn out. please provide further details. *jb *mr | |||
| 12/10/2003 | 48824 | 1 | 10/15/2001 |
| My 2002 dodge durango left and right upper ball joints wore out prematurely. they could not be fixed and had to be replaced at $625.82 at a dodge dealership. i understand this is under investigation for defective equipment. *ak | |||
| 11/23/2003 | 22000 | 1 | |
| While stopped in traffic the consumer's vehicle was struck from behind by another vehicle. the consumer's vehicle collided with the vehicle in front of it. upon impact, air bags did not deploy. consumer was wearing a seat belt but still suffered injuries to the right knee. a police officer arrived on the scene. also, nhtsa pe 03-032, front suspension upper ball joint failure: while vehicle was getting repaired mechanic found that upper ball joints were wearing out at an alarming rate. *ak | |||
| 11/18/2003 | 1 | ||
| During inspection, mechanic noticed the passenger front tire wobbled. dealer stated the passenger front upper ball joint was worn out and had to be replaced. parts are on back order. *ph | |||
| 08/14/2003 | 18201 | 2 | 03/29/2002 |
| 2002 dodge durango: both upper ball joints replaced at 18,000 miles. dealer initially refused repair citing no problem found. i had to prove the ball joints were defective by jacking the vehicle and demonstrating excessive play by moving the wheel that was off the ground. only then did the dealer admit the ball joints were defective and replaced them. you need to know there are more durango owners out here with defective ball joints. in my opinion, they should last 100,000 miles+, not 18,000.*ak | |||
| 10/20/2003 | 44700 | 1 | 03/05/2002 |
| Ball joints were found to be failing and the entire upper control arms had to be replaced at 44,700 miles. *ak | |||
| 10/02/2003 | 17842 | 1 | 06/17/2002 |
| I purchased a 2002 dodge durango in june 2002. my durango started squeaking and popping at about 17,000 miles. i have complained of squeaking and popping in the front-end. every time it was brought to the dealership for repair, they never found anything wrong and said they could not hear the squeaking noise, but as soon as i drove off the lot there it was as sure as it was when i brought it in. i would tell them that they needed to drive the vehicle in order to hear it squeak. my durango got to the point where the front-end felt like i had every little control of the vehicle. not to mention it felt very unsafe to drive. it would also squeak without even driving it. all you had to do was get out of the vehicle and it would squeak. on october 2, 2003 i had no choice but to bring my vehicle in again because it was beginning to feel to unsafe to drive. at that time they discovered that both the right and left upper control arm ball joints had excessive play and needed to be replaced. *jb | |||
| 02/25/2002 | 60 | 02/23/2002 | |
| Electronic controls of safety equipment do not funtion properly. turn signals,lights,cruise. gauges,windows,radio,airbag etc.. all have malfuntioned since the car was picked up from the dealer. it is obvious that a electrical problem exists in the vehicle but doddge/chrysler is un willing to address the issue .this is an ongoing issue. i have numerous witnesses and have started video recording the problems. | |||
| 02/02/2003 | 39000 | 3 | 11/28/2001 |
| 2002 dodge durango premature ball joint wearing and upper control arm replacement. *ak | |||
| 08/20/2003 | 24000 | 1 | |
| Vehicle had the yearly state inspection and didn't pass it. the technician stated that the upper ball joints needed to replaced. *ak *sc | |||
| 07/25/2003 | 1 | ||
| Consumer stated that while driving and without warning ball joints are wearing. dealer notified. *ak | |||
| 03/01/2003 | 27000 | 1 | |
| Had to have the upper ball joints/control arms & lower ball joints replaced on my 2002 dodge durango sxt 4x4 under warranty due to failing pa state safety inspection. the vehicle had 27k miles on it at the time. the veh now has 40k on it & i'm experiencing a knocking noise coming from the frt end again. a private shop stated that the the lower ball joints have excesive movement & must be replaced again. i took the veh back to the dealer & theye stated that they will not cover them under warranty again due to the mileage. this veh is only 17 months old with 40,000 all hwy mileage & was never taken off road. this is unacceptable in my opinion & a severe safety issue if the ball joint does separate. *ak | |||
| SUSPENSION - FRONT - HUB | |||
| 09/01/2007 | 74500 | 1 | 11/01/2006 |
| Vehicle has just over 74,000 miles and a very slight shudder and vibration from front wheels evolved into hard vibration at speeds over 35 mph. i took the vehicle to a repair facility where i was told that both front hubs and bearings had to be replaced because of wear, and the tie rod ends on both sides were worn beyond repair and had to be replaced. the cost of repair to my vehicle is approximately $1024.00. *tr | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 05/26/2003 | 1 | ||
| While driving front end shakes uncontrollably. dealer notified. *ak | |||
| 09/11/2002 | 1 | 08/22/2002 | |
| Consumer was informed while having other repair work performed, that the upper shock nut was loose.*jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 09/01/2007 | 74500 | 1 | 11/01/2006 |
| Vehicle has just over 74,000 miles and a very slight shudder and vibration from front wheels evolved into hard vibration at speeds over 35 mph. i took the vehicle to a repair facility where i was told that both front hubs and bearings had to be replaced because of wear, and the tie rod ends on both sides were worn beyond repair and had to be replaced. the cost of repair to my vehicle is approximately $1024.00. *tr | |||
| 07/31/2004 | 45000 | 3 | |
| Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. vehicle was taken to a dealership to have the wheel inspected. dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.*ak | |||
| SUSPENSION - REAR | |||
| 01/08/2011 | 98000 | ||
| Rear left axel fell off my dodge durango and caused an accident. i was trying to get chrysler to give me a copy of the inspection that was done by a inspector hired by and was denied. this model of suv has had wheel problems in the past and i wanted to be sure it was not a defect. i was told the information is proprieetary and i would legal documentation to get the inspectors report. the case #s are: 2544341 and 20534862. i also saved all email's regarding this problem. i can email them to you or mail. | |||
| 11/15/2010 | 95000 | ||
| Tl-the contact owns a 2002 dodge durango. the contact stated that while driving 10-15 mph when he started to hear a noise. the vehicle was inspected by a independent mechanic who informed the contact that the clutch pack retaining clip needed to be replaced on the rear differential. the vehicle has been repaired. the failure mileage was approximately 95,000. the vin was unavailable. tb | |||
| 09/01/2004 | 4 | 07/01/2004 | |
| Consumer stated that in january 2004 she heard a noise coming from the rear end of the vehicle. she took the vehicle to the dealer, who repaired the vehicle. then, again while taking a long drive, the consumer heard the same kind of noise. she took the vehicle back to the dealer, who told her that they could not find anything wrong. but the noise kept getting louder and louder. the consumer took it back a third time. dealer kept the vehicle three weeks, rebuilding the front end. this was in may 2004. currently, the consumer heard the same kind of noise. but this time the consumer was advised they could not solve the problem. *ak *jb | |||
| 01/05/2002 | 7 | 1 | 01/02/2002 |
| Purchased durango new jan 2002 in kentucky. within 6 months dodge recalled it to replace whole back axle assembly (dodge stated it was too small for durango). since owning, when putting into reverse the transmission hesitates, and the vehicle barely moves (dealer stated could not find any problem). in alaska the check engine light comes on when going from warm garage into cold outdoors, stays on for a week (dealer could not find anything wrong). loud pounding noise when traveling above 40 mph with back windows down. durango has less than 20,000 miles and back seat shows considerable wear where seat belt latch contacts seat (poor design/placement of latch). *ph | |||
| 07/24/2002 | 1 | ||
| Dodge, durango, 2002 manufacturer's recall a08. dealer changed the entire rear end suspension. which was missing from the nhtsa data base. *ak *jb | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY | |||
| 03/31/2006 | 60000 | 2 | 09/09/2004 |
| No specific events lead up to this failure. this is simply a defective, poorly manufacturer's part. i was lucky to avoid a serious incident in this case, others may not be. the main leaf of the rear leaf springs break at the front eye which is where it mounts to the frame. if this happens, the rear end is free to move back and forth as much as the shackle will let it, effectively allowing your rear axle to steer the rear of your vehicle wherever it may choose (read: very dangerous.) i replaced the leaf spring with the issue (the driver's side) with a dodge oem part ($175 for the part, 1.9 labor hours according to the dealership if i were to have them replace it.) i'm a very competent mechanic, so the labor hour inquiry was just for my records. upon completing the correction to the side with the failure, and during the test drive, i experienced literally an identical failure on the opposite side. again, i was lucky to be driving slow and paying attention enough to notice the issue before it turned into a serious incident. i have both defective leaf springs in my possession. they are both off of the same vehicle, a 2002 dodge durango with just 60,000 miles. this vehicle has never been used to tow, haul, or complete any other strenuous activity. this is a very serious safety issue, when just one breaks, the rear end has enough movement to steer into the car next to you. if both were to break, this could very possibly lead to a chain of failures resulting in a serious incident. *nm | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - LEAF | |||
| 11/27/2006 | 1 | ||
| Rear leaf spring (driver's side) broke off from the shackle causing the vehicle to wander to the right! *jb | |||