Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||||||||||||
| 04V596000 | DAIMLERCHRYSLER CORPORATION | from 01/07/1999 to 12/31/2002 | V (Vehicle) | 592707 | 12/21/2004 | ODI | CHRYSLER GROUP LLC | 12/21/2004 | 12/21/2004 | |||||||
| Defect Summary | On certain sport utility vehicles and pickup trucks equipped with four-wheel drive (4x4), if moisture leaks into the front suspension upper ball joint, evacuation of the lubricant and corrosion of the joint may cause the joint to wear over an extended period of time. this could cause a clunking noise in the front suspension, which may not always be heard by the vehicle occupants. | |||||||||||||||
| Consequence Summary | Excessive wear in the upper ball joint may allow it to separate, which could result in loss of control of the vehicle. | |||||||||||||||
| Corrective Summary | Dealers will replace the front suspension upper ball joints. this safety improvement campaign began on december 21, 2004. owners can contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | This action is deemed a safety improvement campaign and is not being conducted under the safety act. | |||||||||||||||
| SUSPENSION - FRONT - HUB | ||||||||||||||||
| 08E064000 | SKF USA, INC. | E (Equipment) | 2805 | 11/05/2008 | MFR | CHRYSLER GROUP LLC | 10/20/2008 | 10/20/2008 | ||||||||
| Defect Summary | Skf is recalling 2,805 hub units, part no. br930361, sold as a service part for 1997-2004 dodge dakota vehicles and 1999-2003 dodge durango vehicles equipped with 2-wheel drive & rear axle abs. due to a specification error, the rotor pilot for the hub unit may be too long. this results in the wheel to not be seated fully against the hub flange face during mounting. | |||||||||||||||
| Consequence Summary | Improper seating of the wheel can result in excessive vibration, brake rotor noise, difficulty removing the wheel after installation and operation of the vehicle, and possibly wheel-end separation during vehicle operation. should wheel-end separation occur, the driver could loose control of the vehicle, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Skf will notify owners and replace the defective hub units free of charge. the recall began on november 5, 2008. owners may contact skf vsm north america customer service at 1-800-644-8999. | |||||||||||||||
| Notes | Skf's recall no. skf pro 08-029us/ca.this recall only pertains to aftermarket skf hub units and has no relation to any original equipment installed on dodge dakota or durango vehicles manufactured by chrysler.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0201004 | 12/16/2004 | 10011940 | Upper ball joint extended warranty. *tt | 02/07/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | ||||||
| EA03023 | CHRYSLER GROUP LLC | 11/19/2003 | 02/11/2005 | UPPER BALL JOINT SEPARATION | 04V596000 | |
| Daimlerchrysler corporation (dcc) is recalling the target population of approximately 600,000 my 2000 through 2003 durango and dakota vehicles with four-wheel drive to replace the front suspension upper ball joints with redesigned parts that do not have the joint integrity concerns and have substantially improved joint retention capacity (nhtsa recall no. 04v-596).though dcc does not admit to a safety-defect in the subject components, odi believes that the facts in this investigation show otherwise.because of the low rates of separation incidents in the remaining subject vehicles, a safety-related defect has not been identified in those populations and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists in those vehicles.the agency reserves the right to take further action if warranted by the circumstances.for additional information, see the attached closing report. | ||||||
| PE03032 | CHRYSLER GROUP LLC | 07/16/2003 | 11/19/2003 | FRONT SUSP. UPPER BALL JOINT FAILURE | ||
| In july 2003, odi opened pe03-032 based on 4 consumer complaints alleging separation of an upper ball joint.complaints alleged an unexpected collapse in the front end and in some occasions the ball joint separation is alleged to have resulted in the wheel, brake rotor, and steering knuckle separating from the vehicle.since opening the pe, odi has received 23 additional complaints related to ball joint separation. daimlerchrysler has identified a wearout concern in the subject ball joints that is believed to occur after water intrusion evacuates the joint lubricant.daimlerchrysler does not believe the condition poses an unreasonable risk to safety because the suspension design in the subject vehicles significantly reduces the likelihood of joint separation.over 99 percent of the failures are related to worn ball joints (e.g., noise complaints).daimlerchrysler revised the repair procedure in august 2003 to allow the upper ball joints to be serviced separately from the upper control arm and reduce repair costs. daimlerchrysler changed the supplier of the subject ball joints from trw to new castle machining & forge for my 2000 vehicles.my 2000 durango vehicles account for 25 of the 37 separation complaints.the upper ball joint was redesigned in my 2003.this investigation has been upgraded to an engineering analysis to further assess the alleged defect in my 2000-02 durango vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/18/2011 | |||
| Vehicle has been experiencing a progression of inaccurate steering, poor turning and suspension performance. driver and passenger are noticing a clunking in the right passenger and driver's side front end. noted primarily when turning. steering wheel is also noted to be rotated off center to the clockwise position. braking is also poor and causes vehicle to pull to passenger side. most importantly, vehicle is noted to feel unstable and is vibrating while at highway speeds. *tr | |||
| 10/18/2011 | |||
| Vehicle has been experiencing a progression of inaccurate steering, poor turning and suspension performance. driver and passenger are noticing a clunking in the right passenger and driver's side front end. noted primarily when turning. steering wheel is also noted to be rotated off center to the clockwise position. braking is also poor and causes vehicle to pull to passenger side. most importantly, vehicle is noted to feel unstable and is vibrating while at highway speeds. | |||
| 01/09/2012 | 88500 | ||
| I have notice a clunking sound in the front right of my durango for some approximately six months. i recently brought it to my mechanic who stated it would need to have the upper right ball joint replace. it was brought to my attention that this issue was recalled on other 2003 durango, however, my vin number was not included in the campaign (04v596000). this issue appears to go beyond the cut off for the recall since review of the complaints indicates numerous other similar issues. | |||
| 12/06/2011 | 130000 | ||
| Tl* the contact owns a 2003 dodge durango. the contact stated that while exiting from a parking space, the front driver side wheel detached from the vehicle . the vehicle was towed to a local mechanic who diagnosed that the front ball joint was fractured and needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 04v596000 (suspension:front:control arm:upper ball joint). the vehicle was not repaired. the failure and the current mileage was 130,000. | |||
| 12/06/2011 | 130000 | ||
| Tl - the contact owns a 2003 dodge durango. the contact stated that while exiting from a parking space, the front driver side wheel detached from the vehicle . the vehicle was towed to a local mechanic who diagnosed that the front ball joint was fractured and needed to be replaced. the manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in nhtsa campaign id number: 04v596000 (suspension:front:control arm:upper ball joint). the vehicle was not repaired. the failure and the current mileage was 130,000. kmj | |||
| 12/06/2011 | 130000 | ||
| Tl - the contact owns a 2003 dodge durango. the contact stated that while turning out of a parking space the driver side front wheel broke off. the vehicle was towed to a local shop who diagnosed that the front ball joint broke and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included on recall nhtsa campaign id number: 04v596000 (component: suspension:front:control arm:upper ball joint). the vehicle was not repaired. the failure and current mileage was 130,000. pm | |||
| 10/23/2011 | 160000 | ||
| Tl- the contact owns a 2003 dodge durango. the contact stated while driving 55 mph there was a clanking noise in the front suspension. the vehicle was taken to a mechanic who inspected the failure and noticed the ball joints were defective. the vehicle was taken to a dealer who stated there was a failure but his vin was not included in nhtsa campaign id number: 04v596000, suspension: front: control arm: upper ball joint. the vehicle was not repaired. the manufacturer was notified but offered no assistance. the failure mileage was 160,000. rvk | |||
| 08/29/2011 | 74100 | ||
| There is a recall for defective ball joints on the 2003 dodge durango, but when i called dodge my vin is not included. i am having my ball joints replaced by a repair shop today as i was told that they are in very bad shape and i am risking having them separate while driving which could result in the wheel falling off in a high speed situation causing a crash and possible injury or death. i feel that if this recall is only for some of the same year and model of my vehicle then they should at least have them all called in to have the dealer inspect them for safety. it is going to cost almost $1000 for me to have this repair made. but that is small price to pay to ensure the safety of me and my family. i have heard this complaint from many many other owners and repair shops for this vehicle and feel it should be looked into. | |||
| 08/11/2006 | 56123 | 2 | |
| Front end problems with m 2003 dodge durango. have had steering rack replaced, inner & outer ball joints replaced as well as both upper control arms. steering went out on my wife while making a right hand turn. both inner tie-rod ends snapped out and car lost complete steering control. car ran into parked car causing substantial damage to both vehicles. because of the low speed no injuries occurred, had this happened at highway speed. i could have been killed along with others on the highway. what are you waiting for? for a fatality? does it take the life of human being to save money to have this problem solved? please do something, i will never never buy a dodge automobile again and if i see someone making this mistake or looking at dodge i will advise them of all the problems that dodge has and are not willing to back their product. buy a foreign car!!!! *nm | |||
| 11/19/2003 | 1 | 05/22/2003 | |
| The consumer believes there is something wrong with the suspension and/or stability of the vehicle. while driving 70 mph on a windy day the consumer was unable to control the vehicle. the consumer was forced to reduce his speed to drive in the windy conditions. *ph *nm | |||
| 09/09/2003 | 1000 | 1 | 06/29/2003 |
| While driving on a hill and making a right turn on a curb the vehicle leaned excessively to the right and almost rolled over. the dealer was notified and stated that the vehicle needed after market heavy duty shock absorbers. *ak *ts *nlm | |||
| 09/01/2002 | 1 | ||
| When applying the brakes in a panic stop or wet or rough pavement. the pedal goes all the way down to the floor resulting in extended stopping after inspection of the vehicle by the dealer. it was determined that the ab braking pump has malfunction. part are on national back order. | |||
| SUSPENSION - FRONT | |||
| 09/21/2009 | 100000 | 1 | |
| I have to stop far away from a vehicle fear of running in the back of their vehicle. it doesn't seem to want to stop sometime, this has been happening for awhile now alot recently. it cuts off on me if i get in the highway so embarrassing and when that happens i only can take off slow. which causes me to exit the highway and not get back on. i had bought a car vacuum and it stated smoking on me, i was using the socket in the arm rest. i have alot of problems when i use the a/c or heat it cuts off on me and it stalls to take off,it's scary for me and my kids. it rams by it's self and it acts as if it's gone cut off and most of the time it do. it make this putting sounds when it's going to cut off or even when it stops on me. the dealer replace the cadillac converter and my oxygen sensors. i also got a tune up and two of the fuel injectors replace new parts, that i paid for myself. it feels like my front suspension is messed up i had my brakes checked and they are not bad, but you can feel it when you press on the brakes something is not right. *tr | |||
| 05/10/2009 | 100000 | 1 | |
| Front ball joint making a clicking sound. in 2005 got a recall letter. called dealer and they said the recall didn;t effect my vehicle. called several times in the next year to see if the recall was on my vehicle yet. the dealer told me no. vehicle kept making clunking noise. at 100,00 miles i pulled in my driveway and the wheel feel of at the right ball joint. tow truck couldn't tow the vehicle due to being all wheel drive. i called chrysler and they told me it wasn;t their problem. i had to hire a mechanic to replace the ball joints in my driveway. tires have worn terrible and truck kept coming out of alignment. i kept good rotation on the tires but couldn't keep the inside from wearing. i do have the defective ball joints. *tr | |||
| 12/29/2008 | 73000 | 1 | |
| Power steering rack failed at 73,000 miles. unacceptable that the steering would fail with only 73,000 miles!! paid $900 to have repaired. this was 6 months ago. now they are saying our wheel bearings are failing and are not covered under the recall that was put in place back in 2004. even though the mechanic told us that our wheel would fall off if we didn't have it fixed. that should fall under the category of the recall for the wheel hub. *tr | |||
| 11/07/2008 | 62899 | 1 | |
| I noticed my tires were not wearing evenly and i felt and heard a clunk noise every time i back out of my parking spot at work. the dealership inspected and said that the upper and lower ball joints of the right and left wheels of my 2003 dodge durango must be replaced. i see there are recalls for all previous year durangos but not the 2003??? the dealership refused to pay for my replacement. i replaced the left side as they were actually broke, my right side still needs to be replaced and are loose and near failure. i request that dodge reimburse me for the repair as well as replace for free the right side. i would also like two new tires as they now need to be replaced due to the uneven wear and tear. *tr | |||
| 04/20/2008 | 1 | ||
| 2003 dodge durango was purchased from a local dealership in wickliffe,oh in april of 08. the vehicle has been at the dealership needing to be serviced in excess of 7 times, from the bushings being replaced to the check engine light repeatedly coming on with the dealerships inability to fix it . i have been in a rental car more than i have driven the vehicle that i purchased from the dealership. there was an evap code as they so eloquently stated so they allegedly fixed that only to find that the check engine light still continually comes on. every time that the problem was supposedly resolved, i was back at the dealership within 2 to 3 days with the same problem again. the management there stated and admitted that they simply can't fix the vehicle therefore they are going to get me out of it so they even had me to pick another vehicle which they said would fit perfectly and should not affect the payment that i have in place right now. i have been hearing about getting this replacement vehicle for over 3 months with no result. the vehicle is not safe when driving on the highway and hitting a bump because it feels as if the front end is going in two different directions. my wife wont drive it, we are scared to put our kids into it and i need your help right away. *tr | |||
| 08/15/2005 | 30000 | 4 | 12/30/2002 |
| Front suspension - drive train - locks - axle - power steering pump vehicle has had consistent front end grinding noise since 30,000 km's. ball joints have been replaced, front axle spyder gears have been replaced. previous 1998 durango had same problem - fix was front wheel bearings. 2003 durango - dealer says that it doesn't require replacement. noise and grinding only happen at slow speed turns left or right. from stop to light acceleration to hard left or right turn, new noise from rear axle - limited slip unit now getting louder. axle oil and limited slip additive have been replaced with factory chrysler oil additive. indicative of same problem with 1998 durango that i had, when rear axle pinion bearing was heavily scored. in that incident the same maintenance was done, but repair was out of warranty by 3,000 km's and chrysler only paid 50% of repair of $700.00. oil changes on complete drivetrain was $590.00 (4x4 with skid plates). this appears to be a metal fatigue problem in combination with engineering specifications that are too wide in tolerances, which allows failure of components to compound problems and create longer term damaging results. ever since dodge trucks went to maintenance free front axle bearings (you can't pack bearings with grease), poor limited slip tolerances in rear axle, and transfer case that's electronically operated, the drivetrain and front suspension components have excessive loads and poor quality components. both durangos that i've owned have had 5 wheel alignments (constant pulling to the left) and no off road driving. strictly highway and city driving. i purchased factory extended warranty on 2003 durango which i highly recommend. so far, out of pocket expenses have been minimal, but durango spends too much time in the shop and is very inconvenient to have serviced constantly. never had issues with warranty parts or dealer not doing warranty recall work. *jb | |||
| 05/16/2005 | 33593 | 1 | |
| Sludge build up occurred in the dodge durango.*mr the dealer informed the consumer that there was sludge in the engine and that it was as a result of neglect which then voided the warranty. the consumer explained that the vehicle oil had been changed numerous time by non-dealer mechanic. the dealer nor manufacturer provided any financial assistance. the consumer had the engine replaced by a local repair facility. the consumer's vehicle was making noise in the front end. *nm | |||
| 12/13/2004 | |||
| This will be the third time i take my 2003 dodge durango for front end noise and problems. the dealer says they couldn't duplicate the noise, but my family knows it's there when we drive and make turns. why do we have to wait for an accident. please help me fix this problem. also 2nd tme for check engine light, with in two months. thank you | |||
| 12/03/2004 | 15000 | 2 | 12/27/2002 |
| When driving my 2003 durango at times it feels like the front wheels are locking up and the truck begins shaking badly. i have had it in the dealership and they say they can't find anything wrong. i also have been hearing strange noise from the front right right tire well. also, my glovebox started hanging down and when i asked the dealership to fix it they charged me and told me that the warranty would not cover it. we don't use the glove box, so the problem was not caused by misuse. at 20,000 miles the warranty should have covered the problem because it is obviously a defective part.*ak | |||
| 08/20/2003 | 5 | ||
| When turning there is squeaking noise in the front end. the noise is worse when the brakes are applied. sometimes the noise can be heard while driving. the dealership serviced the vehicle 4 times, but was unable to duplicate the problem, so they aren't able to identify the cause. *ak | |||
| 02/01/2004 | 12000 | 2 | 01/01/2004 |
| While driving vehicle pulled to the left. the steering was loose. took vehicle to the dealer, and was told that the vehicle needed a front end alignment. however, the problem recurred. *ak | |||
| 07/26/2003 | 1 | ||
| 2003 durango has always had a bad bump steer problem (when a bump is hit, the car turns hard left or right). i have seen other durangos,dakotas with their wheel snapped at the tie rod. this could lead to many injuries or deaths.*ak | |||
| 09/29/2003 | 5 | 1 | 09/29/2003 |
| Vibration of vehicle and front alignmen. *ak | |||
| 10/24/2003 | 10000 | 04/18/2003 | |
| I have a 2003 dode durango with 11,841 miles and i already have problems with my wheel sounding like it is going to fall off. i have not taken it to the dodge dealership yet because i contact cbs news and they told me that you would want to see the car first. i also have a 1999 dodge durango with 69,000 miles and its not even drivable at this point because of the wheel. i took it to the dealership 2 weeks after i bought it and they fixed it which was in april, in august of the year i had to put new brakes and roders on the car and at this point i'm afarid that the wheel will fall off. i can no longer afford to pay for this vehicle and fix it and the lien holder is about to take the vehicle. would you please contact me as soon as possible and let me know what i can do before i let the lien holder have the vehicle. | |||
| 10/28/2003 | 6000 | 1 | |
| While driving and turning left or right consumer heard noise coming from the front end. the dealer stated, to call nhtsa, and gave no further explanation.*ak | |||
| 08/01/2003 | 1 | ||
| On the 2003 dodge durango on highway drive it pulls to the right when you go past 65 mph. it shakes and pulls to either side. my rental went to the right other durangos on the high way went to the left.*ak | |||
| 07/27/2003 | 2500 | 2 | 05/22/2003 |
| Front suspension. *ak | |||
| 200 | 1 | ||
| While driving driving at any speed and when brakes are depressed vehicle will pull to the right or left. also, vehicle needs constant realignment. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM | |||
| 06/02/2004 | 5 | 05/01/2003 | |
| My complaint is a 2003 dodge durango. less than 13,000 miles and ball joints, arm controls, brakes, sway arms are going out. last week was the 2nd time joints were replaced. i would like to know what is the deal with this. have there been any other complaints. i feel as though vehicle is not safe to drive. especially with my 11 yr. old daughter and 2 yr. old son. in and out of dealer service dept is wearing me thin. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 01/20/2004 | 3 | 03/12/2003 | |
| We noticed popping in the front end took durango to dealer they replaced the lower control arm assembly, few months later it started popping again ,we took it back to a dealer and they had to replace both lower control arm assemblies. it has been about 4 months and it is popping again plus they sent us the recall on the upper ball joints. i am scared to let my family ride in this vehicle i believe it has serious problems in the suspension system that have been trying to fix two times and now this will be the third time and theres not even 30000 miles on it. *jb | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 06/26/2007 | 1 | 02/01/2003 | |
| I am currently experiencing a thumping or throttle on the vehicle when i step on the brakes. it occurs in the front of the vehicle on driver's side. i have had the brakes replaced , but this noise still occurs. i have been advised by r&s strauss mechanic that it appeared to be the ball joint/arm. he has encountered many durangos experiencing this problem and advised to seek dealer for repairs since he wa s aware of the accidents that have occurred. wanted to notify your office and other drivers if experiencing similar problems. it appeared that this defect needed to be recalled.*ak | |||
| 02/27/2007 | 58132 | 2 | 08/11/2006 |
| Tl*- the contact owns a 2003 dodge durango with an odometer reading of 58132 miles. the contact stated that the upper and lower ball joints had been replaced twice. the contact took the vehicle to the dealer, and they told the contact that this vehicle was not covered by recall 04v596000 . the contact stated that the vehicle should be included under the recall because it was having the same failure. *ak the consumer stated the cv joint failed again. updated 03/30/07. *jb | |||
| 12/22/2003 | 2 | 08/05/2003 | |
| While driving my 2003 durango and started noticing some vibration in the front end so i took the vehicle in to get it checked and it appears the lower ball joints are bad. this is after i had the uppers replaced due to a recall. i am not sure how long these parts are guaranteed to last but i know i have much older vehicles that still have the original parts in them. sounds like they should have recalled more than just the upper ball joints. i am going to have them replaced but i think a failure after such a short time should also be investigated for a possible recall, perhaps checking the whole front suspension would be wise before someone is killed because something falls off the car. *nm | |||
| 01/20/2004 | 3 | 03/12/2003 | |
| We noticed popping in the front end took durango to dealer they replaced the lower control arm assembly, few months later it started popping again ,we took it back to a dealer and they had to replace both lower control arm assemblies. it has been about 4 months and it is popping again plus they sent us the recall on the upper ball joints. i am scared to let my family ride in this vehicle i believe it has serious problems in the suspension system that have been trying to fix two times and now this will be the third time and theres not even 30000 miles on it. *jb | |||
| 01/05/2005 | 1 | 08/21/2004 | |
| 2003 dodge durango 27,500 miles-lower ball joints need replacing already-dodge expects me to pay for alingment after ball joints are repleaced. i don't think this is right. ball joints do not normally go bad at this low mileage.*ak | |||
| 01/18/2005 | 1 | 10/01/2003 | |
| The consumer took the vehicle in for routine maintenance. the mechanic informed the consumer that the left and right upper and lower ball joint needed replacement due to corrosion. please fill in additional information. *jb consumer was told lower ball joints were not included in the recall. *tt | |||
| 06/11/2003 | 3 | ||
| Recall 04v596000, consumer has a 2 wheel drive durango. this vehicle experiences the same problem with ball joints as the 4 wheel drive. consumer took vehicle to dealer several times regarding the ball joint problem. however, the problem recurred. *ak....after repeated complaints warranty was extended, but dealer did charge d$300.00 for warranty workon defective wheel bearing. *ak | |||
| 10/08/2004 | 17000 | 1 | 03/10/2004 |
| My wife was driving on the highway, and noticed that our 2003 dodge durango was pulling to the right. 10 minutes later, the lower ball joint completely separated, the upper ball joint snapped off, the axle separated and the wheel fell off while making a low speed right hand turn. the durango then continued to steer to the right and into a parked car, totaling the parked vehicle. the durango pushed the parked car into a wall. so far, nothing has been done to fix the failure, and my dodge dealer is giving me a hard time about warranting the part and subsequent damage. *nm | |||
| 06/02/2004 | 5 | 05/01/2003 | |
| My complaint is a 2003 dodge durango. less than 13,000 miles and ball joints, arm controls, brakes, sway arms are going out. last week was the 2nd time joints were replaced. i would like to know what is the deal with this. have there been any other complaints. i feel as though vehicle is not safe to drive. especially with my 11 yr. old daughter and 2 yr. old son. in and out of dealer service dept is wearing me thin. *ak | |||
| 02/15/2004 | 30000 | 3 | 10/16/2003 |
| I purchased a 2003 dodge durango from bleecker dodge in dunn, nc. i have three complaints that i would like to put on file: fist complaint: my vehicle began to make terrible noises that required me to take it for service. the sounds were scraping noises coming from the steering components. i took the vehicle to the dealership and both the upper and lower ball joints were replaced. second complaint: during the cold weather months, i was warming my vehicle and had scraped the ice from my windshield. the defrost was on. while traveling down the road my windshield cracked. exact date of the incident is unknown to me but it was during one of our snows. it has left me with a cracked windshield. i have taken no steps as of yet to have it repaired. third complaint: even more recently, my check guages light came on. my vehicle shows no oil pressure. i cannot drive the vehilcle and the service department at bleecker will not be back in until monday. i am without a vehicle this weekend. this vehicle only has 35,000 miles on it and it has been plagued with problems since it was purchased in october of 2003.*ak | |||
| 06/04/2004 | 2 | ||
| While driving at 45 mph there was severe vibration in the front end of the vehicle. also, front brake problem, it took longer to stop. dealer notified. *ak | |||
| 17200 | 2 | ||
| Consumer complained about front end suspension problems, including both the upper and lower ball joints. also, front brakes operated poorly. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 1 | |||
| Steering failed when making a left hand turn.*mr both upper ball joints were replaced. while driving the brake light illuminated. the dealer replaced the anti lock control module and the master cylinder. *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 05/09/2009 | 69000 | ||
| Tl* the contact owns a 2003 dodge durango. while driving approximately 55 mph he struck a pothole . shortly afterwards he heard a peculiar noise coming from the vehicle. the vehicle was taken to an authorized dealer for inspection. the technician stated that the front upper ball joints failed. the four tires were replaced on the vehicle. his vehicle identification number was excluded from recall campaign id number 04596000 (suspension:front:control arm:upper ball joint). the failure mileage was 69,000. the current mileage was 74,000. | |||
| 11/19/2008 | 70000 | 1 | 10/01/2004 |
| Tl*the contact owns a 2003 dodge durango. while driving approximately 55 mph on normal road conditions, the front driver's side tire blew out without warning. the contact immediately pulled over to the side of the road and replaced the tire. the vehicle was taken to an authorized dealer for inspection and they stated that the front upper ball joint failed. the vehicle has not been repaired. the vin was excluded from nhtsa campaign id number 04v596000 (suspension,front,control arm,upper ball joint), although the failures were identical. he was concerned of the safety risk involved. the failure and current mileages were 70,000. updated 12/15/08.*lj updated 12/15/08. *jb | |||
| 06/17/2008 | 81000 | 1 | |
| Tl*the contact owns a 2003 dodge durango. a local auto body shop mechanic stated that her upper ball joints had 0.10 movement and advised her that they should be replaced. she notified an authorized dealer in reference to recall# 04v596000 for the suspension. a technician stated that her vin was excluded from the recall; therefore, she would liable for the repair. the vehicle has not been repaired. the failure mileage was 81,000 and the current mileage was 82,000. updated 09/17/08. *lj updated 09/24/08. *jb | |||
| 01/28/2008 | 41725 | 1 | 06/01/2003 |
| Tl*the contact owns a 2003 dodge durango. while attempting to make a right turn at 30 mph, the vehicle veered to the right. the contact experienced difficulty controlling the vehicle, but was able to drive to his residence. he took the vehicle to a repair shop the following day and they repaired the vehicle at the cost of $357.64. the failure mileage was 41,725. updated 5/20/08 *cn updated 05/20/08 | |||
| 04/17/2008 | 83000 | 1 | 01/02/2007 |
| Tl*the contact owns a 2003 dodge durango. when the contact took her vehicle to her local mechanic for an alignment, the mechanic discovered that the upper ball joints on the passenger side caused the failure. the contact was also informed of a possible recall on her year, make, and model vehicle. the dealer stated that her vehicle was not included in nhtsa campaign id number 04v596000 (suspension:front:control arm:upper ball joint). the failure and current mileages were 83,000. updated 05/08/08. *lj updated 05/09/08 | |||
| 12/01/2005 | 50000 | 2 | 11/01/2004 |
| Tl*the contact owns a 2003 dodge durango. the contact noticed that her tires were wearing unevenly. she took the vehicle to a mechanic and was informed that the upper control arms and ball joints needed to be replaced. she had them replaced. two years after the replacement, the contact felt the vehicle pulling to one side. she took the vehicle back to the mechanic and was informed that the upper control arms and ball joints needed to be replaced again. she has not gotten them replaced and believes there to be a manufacturer defect because ball joints last 100,000 miles or more. the vin, engine size, and number of cylinders were unknown. the current mileage was 110,000 and failure mileage was 50,000. updated 4/2/08 *cn updated 04/02/08 *tr | |||
| 08/01/2006 | 3 | 12/10/2003 | |
| I hear a popping/grinding noise in the front end of my 2003 dodge durango. i have taken it to the shop under warranty 3 times. twice they have replaced parts but it has not fixed the problem. the tires are wearing out on the outside of the tire. the ball joints appear to be going bad. *jb | |||
| 06/26/2007 | 1 | 02/01/2003 | |
| I am currently experiencing a thumping or throttle on the vehicle when i step on the brakes. it occurs in the front of the vehicle on driver's side. i have had the brakes replaced , but this noise still occurs. i have been advised by r&s strauss mechanic that it appeared to be the ball joint/arm. he has encountered many durangos experiencing this problem and advised to seek dealer for repairs since he wa s aware of the accidents that have occurred. wanted to notify your office and other drivers if experiencing similar problems. it appeared that this defect needed to be recalled.*ak | |||
| 08/11/2006 | 41000 | 3 | 02/02/2005 |
| Upper ball joints needed to be replacied every six months!!!!! *ak | |||
| 02/27/2007 | 58132 | 2 | 08/11/2006 |
| Tl*- the contact owns a 2003 dodge durango with an odometer reading of 58132 miles. the contact stated that the upper and lower ball joints had been replaced twice. the contact took the vehicle to the dealer, and they told the contact that this vehicle was not covered by recall 04v596000 . the contact stated that the vehicle should be included under the recall because it was having the same failure. *ak the consumer stated the cv joint failed again. updated 03/30/07. *jb | |||
| 01/14/2007 | 14600 | 1 | 03/14/2003 |
| Tl*- the contact owns a 2003 dodge durango with an odometer reading of 14600 miles. the contact stated that while driving under dry conditions at 35 mph the steering locked. the contact's vehicle crashed into another vehicle and contact sustained injuries. the contact called the manufacturer, but they have not responded. the contact had received recall (04v596000 for the upper ball joint, and when he took the vehicle to the dealer for the repair s,they only lubricated the ball joint, but did not replaced it. the contact stated that an upper ball joint failure was the cause for the crash. *ak | |||
| 06/10/2006 | 21000 | 1 | 10/09/2003 |
| Component: suspension: front: control arm: upper ball joint defect summary: on my 2003 dodge durango sport utility their is a loud clunking noise in the front suspension. i call daimlerchrysler motors company llc to ask if their was a recall on my suv. they said no, but my upper ball joint is defective. *nm | |||
| 03/23/2006 | 60000 | 1 | 05/27/2003 |
| Clunking noise in front suspension. tires wearing unevenly. inspection by mechanic by finds worn upper ball joints on my 2003 dodge durango. joints have no lubrication and have corrosion because of this. i fear the excessive wear in the upper ball joint might cause it to separate which would result in the loss of control over my vehicle. dodge already has a recall on this defect but my durango was not included. all durangos with this problem should be included. it's a safety thing!!! *nm | |||
| 12/02/2005 | 1 | 11/06/2004 | |
| Recently took my dodge durango 2003 2wd to a mechanic who says i need an new front ball joints and control arm. *jb | |||
| 10/21/2005 | 1 | 10/14/2003 | |
| I own a 2003 dodge durango, with 62,501 miles on it. i recently failed state inspection due to bad ball joints. if chrysler knows they have prematurely failing ball joints they should issue a recall. now i will have to try and cover a $800 bill myself. *jb | |||
| 08/04/2003 | 9000 | 4 | |
| I purchased a 2003 dodge durango. within 20 minutes of completion my 1st tire blew out. the dealer (clear lake dodge, houston, texas) replaced the tire free of charge. at approximately 12k on a trip to new orleans my right front tire blew out and i almost lost control of vehicle. my youngest son suffers from asthma and had an asthma attack on i-10 to new orleans. i calmed him down with no medication (nebulizer requires electricity). when i returned to houston, i contacted discount tire which warranties goodyear tires and was informed that i had jumped a curb causing damage to my tires. i purchased my 3rd tire along with road hazard because all representatives blamed my driving habits on me, even though i have never experienced these problems before. my vehicle now has over 50k miles and all of my tires are wearing. the belt is showing on all 4 tires. i am seeking arbitration. *jb | |||
| 03/31/2005 | 1 | 10/30/2002 | |
| Recall campaign 04v596000 concerning ball joint wear. consumer stated that dealer charged her for the upper ball joint parts. *ak | |||
| 03/16/2005 | 1 | 02/28/2004 | |
| Independent mechanic noticed that the upper front ball joint in my 2003 dodge durango needed to be replaced due to circumstances surrounding the recall for this problem. both dodge and the local dealership refuse to correct problem stating that my vehicle was not part of the recall. *ak | |||
| 01/10/2005 | 3 | 03/03/2003 | |
| Recall campaign 04v596000 concerning ball joint wear. consumer was unable to get the dealer to honor the manufacturer's recall because no parts were available. manufacturer was notified, and informed the consumer that they were unable to advise him when the parts would be available.*ak *bf *nm | |||
| 03/03/2005 | 32000 | 1 | 11/01/2003 |
| Ball joint malfunction on dodge durango slt 4x4. my durango is not listed on the recall as 600k others are however the noises, and unnatural movements of the front end during close quarters turning is suspect of being the same problem. my car is also not keeping its alignment and the brakes have softened rapidly, i suspect all are related. no loss of control has occurred but i'm concerned and i want to report my vehicle and plan to have it inspected by my dealer, westboro dodge. *jb | |||
| 10/11/2003 | 1 | ||
| While driving at high speeds driver heard a loud knocking noise coming from the front. suddenly, the vehicle pulled to the right. the cause has not been determined at this time. *ak | |||
| 01/20/2004 | 3 | 03/12/2003 | |
| We noticed popping in the front end took durango to dealer they replaced the lower control arm assembly, few months later it started popping again ,we took it back to a dealer and they had to replace both lower control arm assemblies. it has been about 4 months and it is popping again plus they sent us the recall on the upper ball joints. i am scared to let my family ride in this vehicle i believe it has serious problems in the suspension system that have been trying to fix two times and now this will be the third time and theres not even 30000 miles on it. *jb | |||
| 02/07/2005 | 1 | ||
| Nhtsa campaign 04v596000. daimler chrysler issued an upper ball joint recall. this vehicle is included in the recall, but there are no parts in order to repair. *jb | |||
| 01/04/2005 | 1 | ||
| Nhtsa campaign 04v596000; daimelr chrysler issued an upper ball joint recall. this vehicle was included in the recall, but there were no appointments available. *jb | |||
| 01/18/2005 | 1 | 10/01/2003 | |
| The consumer took the vehicle in for routine maintenance. the mechanic informed the consumer that the left and right upper and lower ball joint needed replacement due to corrosion. please fill in additional information. *jb consumer was told lower ball joints were not included in the recall. *tt | |||
| 06/11/2003 | 3 | ||
| Recall 04v596000, consumer has a 2 wheel drive durango. this vehicle experiences the same problem with ball joints as the 4 wheel drive. consumer took vehicle to dealer several times regarding the ball joint problem. however, the problem recurred. *ak....after repeated complaints warranty was extended, but dealer did charge d$300.00 for warranty workon defective wheel bearing. *ak | |||
| 12/14/2004 | 1 | 05/03/2003 | |
| I have had my 2003 durango back to the dealer 5 times for a rubbing/grinding noise in the right front end. i had read the reports of the failures and symptons of the ball joints.*ak all 5 times the dealer has not re-placed the ball joints, the noise still exsists, i even took one of the service guys out in the truck, and he heard the noise. he even commented, that his 2003 dakota, had the same noise, and that he had to replace his front ball joint. they know what the problem is, yet they refuse to fix it. | |||
| 12/10/2004 | 1 | 06/20/2003 | |
| The reason i am filing a complaint is because the nhtsa has not updated their website according based on a voluntary recall by dodge. there was in article on msn.com today that described a recall of certain dodge durango and dakota models because of a problem with the front/upper ball joint. the nhtsa website lists 4 related defect investigations of this same problem, however all investigations were opened and closed in 2003 and there is no mention of the latest actions by dodge. this website should be updated so people wanted to find out more information and specific models of recalls can find that information.*jb | |||
| 05/26/2004 | 20626 | 2 | 12/03/2003 |
| 1. 2003 dodge durango started popping in front end when making sharp turn. also had problem with rear squeeking and vehicle was going into lower gear while traveling down the road when it shouldn't. also was idling low.*ak 3. both ball joints worn out at 20,626 miles. lubed bushings and spring pads in rear. couldn't determine what was causing the vehicle to go into a passing gear and was told to just push on the gas and hope the engine would blow up. | |||
| 12/10/2004 | 12000 | 1 | 04/01/2003 |
| Occasional driving of vehicle transporting a toddler and an infant.*ak | |||
| 11/10/2004 | 40500 | 1 | 03/17/2003 |
| I own a 2003 dodge durango. i brought the vehicle in for an oil change at 41000 miles. i was told i had to replace my driver side upper control arm immediately because it was going to fall off. i heard no sounds from the front end prior to this event that would have lead me to suspect something was wrong. i travel on the highway almost daily with this vehicle and was very frightened being told my front tire was going to fall off. it cost over $500 to fix this. i do not have the old parts. *ak | |||
| 10/08/2004 | 17000 | 1 | 03/10/2004 |
| My wife was driving on the highway, and noticed that our 2003 dodge durango was pulling to the right. 10 minutes later, the lower ball joint completely separated, the upper ball joint snapped off, the axle separated and the wheel fell off while making a low speed right hand turn. the durango then continued to steer to the right and into a parked car, totaling the parked vehicle. the durango pushed the parked car into a wall. so far, nothing has been done to fix the failure, and my dodge dealer is giving me a hard time about warranting the part and subsequent damage. *nm | |||
| 09/17/2004 | 41000 | 1 | 05/15/2003 |
| Premature wear of upper ball joints. replaced at 41,000 miles.*ak | |||
| 05/01/2004 | 15000 | 02/15/2003 | |
| I purchased the vehicle in february of 2003. the vehicle was new with less than 100 miles. at approximately 15000 miles the vehicle began making a rubbing noise whenever driven over any bump. took vehicle in to dealer and he informed me that it was the upper ball-joints. he then proceeded to order the wrong part. after a week the correct part finally got installed and the noise was no longer present. dodge from top to bottom has lost my confidence not to mention my business. | |||
| 08/03/2004 | 28339 | 2 | 11/11/2003 |
| I noticed noise in the front end of my 2003 dodge durango and found that i had movement in my upper right ball joint, so i pointed this out during my annual safety inspection at the dealer. both upper ball joints were found to be worn out during the inspection. the truck has only 28,000 miles on it and is driven a mix of highway and local driving....no off road use. the repair was covered under warranty. *jb | |||
| 08/11/2004 | 1 | ||
| Consumer too vehicle to dealer for routine maintenance, and mechanic determined that the front driver and passenger upper ball joints needed to be replaced. *ak | |||
| 01/01/1901 | 1 | ||
| Consumer request information regarding status of upper ball joints investigation on 2003 durango. *mr *nm | |||
| 06/02/2004 | 5 | 05/01/2003 | |
| My complaint is a 2003 dodge durango. less than 13,000 miles and ball joints, arm controls, brakes, sway arms are going out. last week was the 2nd time joints were replaced. i would like to know what is the deal with this. have there been any other complaints. i feel as though vehicle is not safe to drive. especially with my 11 yr. old daughter and 2 yr. old son. in and out of dealer service dept is wearing me thin. *ak | |||
| 02/15/2004 | 30000 | 3 | 10/16/2003 |
| I purchased a 2003 dodge durango from bleecker dodge in dunn, nc. i have three complaints that i would like to put on file: fist complaint: my vehicle began to make terrible noises that required me to take it for service. the sounds were scraping noises coming from the steering components. i took the vehicle to the dealership and both the upper and lower ball joints were replaced. second complaint: during the cold weather months, i was warming my vehicle and had scraped the ice from my windshield. the defrost was on. while traveling down the road my windshield cracked. exact date of the incident is unknown to me but it was during one of our snows. it has left me with a cracked windshield. i have taken no steps as of yet to have it repaired. third complaint: even more recently, my check guages light came on. my vehicle shows no oil pressure. i cannot drive the vehilcle and the service department at bleecker will not be back in until monday. i am without a vehicle this weekend. this vehicle only has 35,000 miles on it and it has been plagued with problems since it was purchased in october of 2003.*ak | |||
| 05/09/2004 | 1 | 11/26/2002 | |
| I have been hearing a weird rubbing noise on the front right of my dodge durango. before i could take it in to get worked on, i ran over a small pot hole. the upper ball bearing joint broke. i was told that your organization is doing an investigation. can you help? or can i help? *la | |||
| 03/05/2004 | 1 | ||
| Dodge durango axle and tire from the front passenger side broke off and crashed into the front of my vehicle; i believe the issue had to do with the upper ball joint of the dodge durango.*ak | |||
| 01/26/2004 | 17000 | 1 | 04/02/2003 |
| On january 26, 2004, our 24 year old son, brant, was driving our 2003 dodge durango on i-85 near commerce, georgia. time 2:00 am.. road conditions cold & rainy. for unknown reasons, the right/front tire and mechanical assembly (ball joints.. everything) came off the car causing him to skid into right side guard rail. nationwide insurance estimated damage in excess of $12,000. the durango is 10 months old with approximately 17,000 miles on the odometer. we contacted chrysler corporation requesting a buyback.. or return of our money less reasonable mileage allocations. we feel the product is defective and now seriously damaged beyond reasonable repair. chrysler denied our claim, refused to issue copies of reports they used for their denial, simply opting for reasons unknown to discuss the issue any further. *ak | |||
| 02/28/2004 | 27000 | 1 | 02/28/2004 |
| I bought a used 2003 dodge durango on 2/28/2004. it ran fine for a few days. the front end was not performing as it should. this only has 27,000 miles on it so i thought it needed an alignment. i made an appointment at my mechanic as alignments are not covered under warranty. the day before i was to take it to him the cbs news showed a story on dodge durango's and the upper ball joints. i asked our mechanic to check these also. he found the left side worn and the right side was to the point that it needed to be replaced. i called the dealer ship that it was purchased at and of course they head mechanic stated they knew nothing about it. after my husband mentioned the news story and what our mechanic found, they still tried to say it must be the bearings. the service department was very rude to him even thought it was under warranty. he insisted they be replaced. my husband was a mechanic buy trade so he knows what he is talking about. i feel sorry for the people out there that are not aware of this. our appointment is on 3-9-04. we will of course take the car back to the independent mechanic to inspect they replaced what was wrong. we have been dodge owners for over 20 years and i can not believe something this serious is being hidden by them. they have lost my vote of confidence in reliability. they did not check the durango prior to selling it, otherwise they would have seen the problem immediately. i am afrid to drive my own car for fear of something bad happening. this is a very serious matter and after reading all the complaints from 2002 and on, why is this not being addressed with chrystler? we rely on your service as an independent and we need your backbone in making this a recall issue. please take this as serious as we all do. thank you. *ak | |||
| 11/11/2003 | 5600 | 1 | |
| Pe 03-032/front suspension/upper ball joint failure: at any speed, consumer intermittently heard a semi scraping noise coming from the vehicle. consumer's mechanic was scheduled to give the vehicle a check up, but felt from the symptoms that it was the upper ball joints. *ak | |||
| 17200 | 2 | ||
| Consumer complained about front end suspension problems, including both the upper and lower ball joints. also, front brakes operated poorly. *ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 10/21/2004 | 21143 | 1 | 10/12/2003 |
| Dodge durango 2003 brought october 2003. on october 21, 2004 while on my way to work (a local high school), a woman fell asleep and hit the durango from behind on the passenger side. the vehicle crossed the oncoming lane of a two-lane minor highway (rte 187) and went into the front yard of a home and hit a tree. speed limit is 35. the front passenger nose of the durango impacted with the tree. the damage to the vehicle was deemed totaled by the other driver's insurance company (state farm). the item we wish to draw to your attention is that the damage to the car involved the suspension rod, which came off and up through the front passenger seat of the carand through the roof. had anyone been sitting there they would have most certainly been skewered. thankfully, i had just dropped my children off . my 16 year old normally sits up front. one should note that the front tire came off the vehicle completely as well. the shoulder part of the seatbelt did not lock and my upper body was allowed to bang around. i spent 4 days in the hospital and was out of work for 5 weeks. i am still only on light duty due to the condition of my knee and the post concussion syndrome i am having. the way the durango came apart seemed unusual, especially the rod throught the floor and seat. we wanted you to be aware. we have pictures of the vehicle after the accident.*ak | |||
| 06/02/2004 | 5 | 05/01/2003 | |
| My complaint is a 2003 dodge durango. less than 13,000 miles and ball joints, arm controls, brakes, sway arms are going out. last week was the 2nd time joints were replaced. i would like to know what is the deal with this. have there been any other complaints. i feel as though vehicle is not safe to drive. especially with my 11 yr. old daughter and 2 yr. old son. in and out of dealer service dept is wearing me thin. *ak | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 05/31/2005 | 1 | ||
| The stabilizer bar on the 2003 dodge durango was coming out causing the vehicle to produce a grinding noise. *mr the grinding noise was coming from the driver side front wheel. the consumer inspected the hub and found that the inner axle had grinding wear on the inside by the rubber boot. the stabilizer bar was coming out about 1/4 inch. the dealer suggested that they didn't hear anything and could not find a problem. currently, the front end still wobbles and grinds when the vehicle is in motion and when stopping. *sc the windshield wiper module was replaced. *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 06/11/2003 | 3 | ||
| Recall 04v596000, consumer has a 2 wheel drive durango. this vehicle experiences the same problem with ball joints as the 4 wheel drive. consumer took vehicle to dealer several times regarding the ball joint problem. however, the problem recurred. *ak....after repeated complaints warranty was extended, but dealer did charge d$300.00 for warranty workon defective wheel bearing. *ak | |||