Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT | |||||
| 1800106 | 07/12/2006 | 1800106A | 10020282 | Starscan@/starmobile abort recovery procedures. *tt | 08/30/2006 |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 2401605 | 10/07/2005 | 2401605A | 10017624 | 4.7l improved a/c performance. *sc | 11/14/2005 |
| 2401305 | 08/04/2005 | 10016603 | Air conditioning (a/c) cooling coil odor. *tt | 09/26/2005 | |
| 10182004 | 10/18/2004 | 10013992 | Exchange a/c heater control. *eh | 04/27/2005 | |
| 2400605B | 10/07/2005 | 2400605C | 10013718 | 5.7l flash: improved a/c performance. *sc | 04/25/2005 |
| 30 | 04/01/2004 | 10012927 | Durango a/c system nvh concerns. *eh | 04/04/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 05/17/2011 | 149244 | ||
| While driving, vehical just shuts off, has happen before now getting worse and scared to drive my family in it, i've had the same four codes pop up and after research on the internet it seems to be the (pcm) power control moduler. i've seen nothin but complaints, but seems to be going no where. i took it to the dealer and they couldn't find nothing wrong. as soon as i leave the dealers lot it shut off and i had to wait 10 to 15 minutes for it to start. i'm afraid to drive it on the interstate cause if it shuts off, i lose power steering and it's hard to controll going at those speeds. can someone please do something, this is very dangerous. | |||
| 03/05/2011 | 46000 | ||
| Key fob poorly designed which leads to small interier metal prong breaking causing the key to be no good. once the key is no longer working you have to open the doors manually by inputting the key into the door lock which sounds the alarm until the car is started. this is a true safety issue when your holding two infants and trying to open the door and stop the alarm from sounding. i was also approached by officers as there had been car break ins in this particular location and they believed i was steeling the veh because the alarm was sounding and i was leaned over attempting to get the key in the ignition to stop the alarm from sounding. i've checked on the internet and many other folks have this same issue. the dodge dealership has even advised me that this is a known issue and that mopar who manufactuers the keys for dodge has changed the design because of the issue, however, they will not fix the issue for those with keys already broke and is not willing to reiumburse for the key cost. | |||
| 11/17/2009 | 85790 | 1 | |
| My vehicle is a 2004 durango limited and i have problems with my remote transmitter that locks/unlocks the doors and sets the alarm. the remote works for a short period of time then i have to open it up and adjust the brackets that hold the battery as if it's loose and i want to ensure contact. that worked for some time along with tapping it upside down so that the battery would transmit to the remote (not sure) but this is no longer working. i have two remotes and only one has worked and i have tried installing new batteries in both with no success. sometimes i have to open the car with the key and sets off the loud/obnoxious alarm system where the lights flash and the car honks until i turn the car on and it stops. i now think that the remote transmitters are defective as i've always had issues with them locking and unlocking whenever they feel like it. *tr | |||
| 10/09/2009 | 85421 | 1 | |
| I have a 2004 durango limited ed, and the lights on the stereo screen dim and then turn off. the power on the stereo becomes frozen; if the radio is on when starting the car it will stay on but if it was off, it cannot be powered on. i am able to manipulate the volume via the buttons behind the steering wheel but only the am/fm mode works and not the cd or aud/alternate mode for my ipod. i'm not positive, but i believe that the controls for the heater/ac do not work either and the digital screen is off (has happened about 3 times and is unpredictable and has been months apart). after i bought the car (11/08), i noticed that the battery shut off b/c when i got back into the car and started it, all of my radio stations that were programmed and the time were reset. also, when the stereo freezes like this, i can hear a load zooming/clicking sound from the speakers on top of music when playing. *tr | |||
| 08/08/2009 | 10000 | 1 | |
| Car sometimes starts without electrical response: turn the ignition on and engine starts but no electricity. driving on interstate 95 and all electricity to all panels and power steering shuts off. this happens often and results in having to coast to stop on the side of the interstate with little control of the vehicle. i have to restart engine several times before electrical response is restored. a tumbler kit was installed under warranty (service at pritchard dodge in ithaca, ny in april of 2005) to reset electrical circuit and it helped but never fixed the problem, but now problem is back and getting worse. i do not have the luxury to buy another car so i have used it, but now is too dangerous. *tr | |||
| 09/04/2008 | 80000 | ||
| Tl*the contact owns a 2004 dodge durango. while the vehicle was parked in a public parking lot, it erupted into flames. there were no prior warnings or injuries. the fire and police departments were called to the scene and a report was filed. the fire department marshall stated that the cause of the failure was electrical due to defective wiring within the instrument panel. the vehicle was destroyed and towed to the contact's residence. the contact was concerned of the safety risk involved. the failure and current mileages were 80,000. | |||
| 01/20/2008 | 5 | 8 | 08/10/2004 |
| After the original purchase of the vehicle 2004, on a hill in a curvy turn, at the stop on the hill the vehicle would stall. dealer could never recreate the situation, never fixed. now there is a fix out there. over the past several months, have noticed vehicle stall when it rains, (wet moisture), the rpm's go up and way down. been to the dealer several times, first time replace wires, plugs, not it, next flash and upgrade software, not fixed, they cant re-create the problem. the vehicle will stall, unknown when it will stall, may run great day 1 in the am, not run in the afternoon. may run ok first 20 minutes, then will decide to stall. prior to the software upgrade vehicle would run fine in dry weather., now with the upgrade, vehicle does not start properly. dealer can not seem to find a fix to the stalling issue. *tr | |||
| 06/21/2005 | 10 | ||
| When the ambient temperature is above 105 deg f, the air conditioner blows out hot air. i have had the 31 mar 05 tsb fix put in place, but the ac still does not work correctly. | |||
| EQUIPMENT - ELECTRICAL | |||
| 10/16/2004 | 4 | ||
| Driving 2004 dodge durango accelerator got stuck to floor. preening the brake, vehicle caught on fire. *bf the incident was due a manufacturer's defect per fire inspection. other problems were; the electric remote was inoperative, there was a delay in the shift when the a/c was on and there was a lot of water coming from the a/c. *sc | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 06/01/2003 | 1 | 06/01/2003 | |
| Dt: the contact owned a 2004 dodge durango. air conditioner as well as the remote control switch. malfunctioned. the system blew out steaming hot air because of a short circuit. it was so hot in the vehicle that consumer was unable to drive for a long period of time in hot weather. dealer could not find out what was the cause of the problem. . when this occurred the remote key did not work. also, all the electronic features in the vehicle stopped working. this interfered with the navigational system. consumer reported this to the manufacturer, and they have not contacted him. *ak | |||
| 10/16/2004 | 4 | ||
| Driving 2004 dodge durango accelerator got stuck to floor. preening the brake, vehicle caught on fire. *bf the incident was due a manufacturer's defect per fire inspection. other problems were; the electric remote was inoperative, there was a delay in the shift when the a/c was on and there was a lot of water coming from the a/c. *sc | |||
| 06/25/2004 | 6700 | 8 | 02/07/2004 |
| Air conditioner fails to cool. fan works but blows hot air. if veh is shut off and restarted the unit again functions properly. dealer replaced the control unit but air conditioner continues to fail.*ak | |||
| 06/07/2004 | 800 | 10 | 05/31/2004 |
| 2004 dodge durango limited. air conditioning stops cooling. wife discovered that turning off the engine and electrics, then restarting all will get cooling back. she does this fairly often, even in traffic.*ak | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 06/01/2003 | 1 | 06/01/2003 | |
| Dt: the contact owned a 2004 dodge durango. air conditioner as well as the remote control switch. malfunctioned. the system blew out steaming hot air because of a short circuit. it was so hot in the vehicle that consumer was unable to drive for a long period of time in hot weather. dealer could not find out what was the cause of the problem. . when this occurred the remote key did not work. also, all the electronic features in the vehicle stopped working. this interfered with the navigational system. consumer reported this to the manufacturer, and they have not contacted him. *ak | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 06/24/2005 | 40000 | 1 | 06/28/2004 |
| Tl*the contact owns a 2004 dodge durango. the contact stated that when he puts his seat belt on, a spark comes from the retractor area and the radio shuts off intermittently. the vehicle was taken to a dealer and they changed the battery twice, yet the failure still persists. the current mileage was 59,439 and failure mileage was 40,000. updated 07/29/08. *lj the consumer stated the radio burned out. updated 07/29/08 | |||
| 01/01/2007 | 37000 | 200 | 07/10/2006 |
| Tl*the contact owns a 2004 dodge durango. the contact stated that the cd player does not work and there is a continuous clicking sound when the key is removed from the ignition. the vehicle was taken to the dealer twice. the vehicle is included in recall number g07 and the repair work was performed; however, the failure still persists. the current mileage was 39,000 and failure mileage was 37,000. | |||
| 09/21/2005 | 4 | ||
| I have a 2004 dodge durango slt from the beginning to present i have replaced the seat belt cover a whopping 4 times and have to do it again. it is made of plastic including the hooks on the back so everytime the seat belt taps on it just right it snaps the plastic brackets on the back and off it falls. i have also had to replace the stereo and am about to do it again. it sounds like it is trying to feed the cd. when you shut the front passenger door, it stops. *nm | |||
| 09/24/2004 | 18196 | 7 | 05/14/2004 |
| On september 24, 2004 the battery was replaced. on december 29, 2004 the battery cable was rerouted per recall. on may 6, 2005 the vehicle overheated, the following parts were replaced the hub/drive fan, thermostat, water pump, and the spark plugs. on may 16, 2005 overheated the radiator had to be replaced. on august 12, 2005 the vehicle overheated. the following parts were replaced the heads, valves, camshaft,and sprocket. on october 18, 2005 the vehicle had squeaky brakes, brake pads replaced and rotors turned. the right rear axle leaked and needed to be replaced. on january 17, 2006 the radio cut in and out, dashboard controls were flickering on and off. no problems were found. also, i asked for the brakes to be checked for the same type of vibration. stated there was no safety issue, but rotors needed to be replaced. on january 20, 2006 the vehicle was again brought to the dealer for the radio, dashboard, and stalling. the car was kept for two days and returned without any solution. on s january 22, 2006 again my vehicle stalled at a traffic light. on january 24, 2006 was again brought in to the dealer. i spoke with the service manager on january 25, 2006 and he told me that chrysler said static electricity from the seat caused the problem. he was then advised to spray the seats with something to eliminate the static electricity. the car was to be delivered to me by an employee of the dealer, when the gentlemen arrived he told me that the car radio started cutting in and out, and the dash board went crazy, he then left with the loaner car and i proceeded to call the dealership, driver came back to pick up my car once again to return to the dealership. when he tried to start the vehicle it would not start, a technician was sent to my home to replace the battery. the battery was replaced, an vehicle was off to the dealership. *ak | |||