Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR - ANTILOCK - INTERCONNECTING ASSEMBLY(WIRING) | |||||
| 10182004 | 10/18/2004 | 10013972 | The abs g-sensor mounted incorrectly. *eh | 04/27/2005 | |
| SERVICE BRAKES, HYDRAULIC | |||||
| 0500504 | 09/24/2004 | 10010479 | Brake shudder or vibration. *tt | 11/29/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 09/18/2012 | 80000 | 1 | |
| Wife was driving on highway and car completely shut down, engine, all power. no power steering, no power brakes, nothing. happened multiple times. last time, shut down on highway doing 60mph with multiple children in car. *tr | |||
| 09/18/2012 | 80000 | ||
| Wife was driving on highway and car completely shut down, engine, all power. no power steering, no power brakes, nothing. happened multiple times. last time, shut down on highway doing 60mph with multiple children in car. | |||
| SERVICE BRAKES, AIR | |||
| 09/19/2008 | 54130 | 1 | |
| I was driving to work on 09/19/08 coming down a hill, i pressed my brakes to stop and the truck kept rolling. i pumped and pumped until i came to a stop. i had someone look at it before i took it to the shop and my steering column box was rubbing against my brake hose and put a hole in it. i have a warranty on my truck but it has been in the shop 4 times already for oxygen sensor, serpentine belts, loose bolts under the body and now my brakes. everytime i take it in they tell me my warranty doesn't cover what's wrong with it. so i take it to the shop and the call me saturday morning and tells me that my warranty doesn't cover and it's going to cost $600.00 to fix it. i drove over to the dealership and told them that they could have it back because i haven't had it for a year and have had too many costly problems. so guess what they are paying for it to get fixed. *tr | |||
| SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT | |||
| 09/01/2004 | 5 | 07/28/2004 | |
| Not even making my first payment yet, my car has seen the shop several times and still not fixed. my brake line was cross treaded in the assembly line. there for i had very little brake fluid left (only 2 weeks after buying the car) and the fluid leaked on my rim which now has to be replaced but is on back order till whenever. i was with out my new car for over a week for this problem. then i have to get the bumper replaced due to fading which the service dept says has happened to several durango's and pt cruisers. this will be a 2-3 day process once chrysler figures out how they are going to repair since they have stopped replacing. (this will be more time with out my new car.) then it was in the shop because the radiator cap was not put on correctly during assembly and it loosened. all the coolent leaked and caused the car to overheat. last but not least the air bag light came on and they said that they have to replace the impact sensor switch...which you guessed it... is on backorder. this might or might not be the problem but they can't go any further until this is changed out. so once again i will be with out my car. i have talked to another service department and they warned me that i shouldn't be driving this car because with out the impact sensor switch, the airbags won't deploy on imact. this car has been too much trouble and not worth the hassle.this is my first dodge and i would never recommend buying one. i understand that sometimes there are just bad apples in the bunch, but chrysler and the dealership hasn't made efforts to fix problems. i just get the typical run around. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 10/15/2009 | 7500 | 1 | |
| Within one year of purchasing the vehicle, engine cluster lights started coming on. air bag warning, abs, traction control, check engine and brake warning lights as well as the speedometer failing to work. we have had the vehicle in over 12 times in the past 5 years for this recurring problem. the vehicle is now out of warranty but the problem is still happening. i have been told by a non chrysler mechanic that the harness that goes to the abs module has a connector near the wheel well. the dealership has tried on many occasions to seal this connector. i understand later models have a corrected harness. the mechanic told me the connector was repaired previously by splicing the wires of the harness near the connector. this was not a factory authorized repair. the connector and the abs module are once again fried and melted. the vehicle has never had abs, traction control or air bags working for more than a month after each repair attempt. since the warranty expired on the vehicle, i have had it in one time for a repeated attempt to fix it. i had a battle trying to get the work done as a warranty issue. they charged me over $300 to trace the problem which it had been in for 11 times earlier. i am through trying to get this dealership to repair the problem. my wife is currently driving a car without abs, traction control or air bags. *tr | |||
| 10/20/2007 | 50000 | 5 | 03/01/2006 |
| Tl*the contact owns a 2004 dodge durango. while driving 20 mph, the contact heard a loud scratching noise when she depressed the brake pedal. as of november 20, 2007, the dealer had not inspected the vehicle; however, they stated that the failure was a normal occurrence. the contact stated that the air bag light would illuminate intermittently. the failure mileage was 50,000 and current mileage was 67,000. | |||
| 01/15/2007 | 44245 | 15 | 01/05/2005 |
| I have a 2004 dodge durango suv, since the day that i bought this vehicle i have complained about the brakes. i have been in several near misses because the vehicle will not stop. i have had it in the shop at least 5 times for this problem. i have had strangers drive it and watched there expressions when they try to stop. when i take it to the shop(dodge) they tell me that it is within the standards. most of these situations have occurred when the roads have snow or ice on them. at 10-15 mph the vehicle will not stop it just slides and the front end just shakes like the front end is going to fall off. i have had mechanics tell me that they don't see how i can drive it like i do that they would afraid to drive it. something has to be done. *nm | |||
| 12/15/2006 | 47000 | 2 | 12/03/2006 |
| I recently got back from iraq on nov 30th. i needed a family vehicle, aside from our dodge pickup that has little room for two kids in car seats. i bought the durango on a friday. it was used , so it came with a free full detail on monday. i dropped it off and went to work. after work, i went to pick it up and noticed that the drivers side rear taillight was smashed and the rear bumper on the left side underneath the smashed taillight, was dented! a week later it was all fixed;or so i thought. a couple of days later, i was on my way home from morning physical training,to change into my uniform. i was about to make a right hand turn onto my street, and then it happened. my brakes and steering wheel locked up. i pumped and pumped, but no response. i hit a utility van that was at the stop sign and almost totaled my whole front end. it has taken over a month and a half to get the durango fixed. at the time of the accident i managed to slow down to 15 mph before the brakes locked up! i am currently receiving chiropractor therapy and on heavy pain meds due to the accident. *nm | |||
| 03/05/2005 | 7 | 12/30/2004 | |
| Leased dodge durango in dec 2004. vehicle has been in for service on 7 different occasions: faulty abs sensor: found erratic signal output from right front speed sensor. removed and replaced right front wheel speed sensor. 4 times on the brakes:1st attempt complaint loud squealing, service center did not find anything wrong, 2nd attempt complaint loud squealing still, brake rotors were glazed they removed and reinstalled front and rear brake rotors and resurfaced to remove glaze, 3rd attempt: loud squealing still, removed and replaced pads and rotors. next issue was replacement of transmission valve body: vehicle stopped working while in route. next issue was the brakes again which were squealing, they replaced the front and back brake pads and cleaned the caliper sliders. next issue was right rear axle seal was leaking fluid,they replaced the seal. days without the vehicle due to stated issues was a total of 41 days. *jb | |||
| 03/31/2005 | 28494 | 1 | |
| While driving the 2004 dodge durango the consumer tried to brake but the vehicle was not responding.*mr | |||
| 02/02/2005 | 11438 | 3 | 05/29/2004 |
| Our durango had experienced numerous problems, since we purchased it new in 5/04. the engine surged, it stalled, and it felt like the brakes did not grab in the rear. it also racked up more miles on the odometer, than it actually drove. on 12/16/04 we brought it in to the dealership for a recalled battery cable. the next day the engine caught on fire while driving. it was towed to the dealership, the transmission was replaced, and we picked it back up 12-28-04. on 1-16-05 we had a second fire in the engine while driving. this time it was in the shop until 2-1-05. the dealership overhauled the transmission, but did not replace it. on 2-2-05 again while driving, our durango's engine caught on fire, this time the fire was so big, and so fast my husband barley had time to get our kid out before it exploded, and burned to the ground. it took the fire department over an hour to get the fire out. i had sent a certified letter to daimler chrysler, asking them to buy the durango back under the lemon law on 1-20-05. to this day there has been no response to that letter. my husband and children were almost killed! *jb | |||
| 06/04/2004 | 1 | ||
| While driving 35 mph brakes failed. the brakes were hard to press. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. but, mechanic could not duplicate the problem. *ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 07/24/2005 | 15150 | 2 | 06/12/2004 |
| My gas peddle got stuck and when i hit the brake peddle it would not brake . i hit a car in front of and the brakes would not work . there's a recall on the throttle on the durango's . i had taken my durango to the shop and i told them that the durango was sounding wierd that it felt like something was skipping . but they said nothing was wrong . | |||
| 12/06/2004 | 31000 | 5 | 09/29/2004 |
| While driving the throttle stuck, and the brakes failed. this caused the consumer to go into a ditch. vehicle was towed. dealership repaired the problem three times, but it recurred. *ak dealer did not repair problem they installed code reader and said nothing was wrong. they called chrysler and chrysler said that there was no problem. *bf | |||
| 11/10/2004 | 21000 | 1 | |
| While braking any speed vehicle accelerated, causing it to hit a mail box. consumer managed to pull over, and had the vehicle towed. dealership was notified, but did not resolve the problem. *ak | |||
| 11/07/2004 | 16655 | 3 | 02/14/2004 |
| Abs and traction control lights come on and stay on. i just turned on the car and the lights stayed on. i have had my 2004 dodge durango for 9 months and it has been in three times for the abs problem. a total of 17 days and still counting. they changed the speed sensor, the wiring harness, and the ecm for abs and now its back in the shop.*ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - WHEEL SPEED SENSOR | |||
| 04/28/2008 | 63412 | 1 | |
| I have replaced the abs sensor which is located on the rear axle of my 2004 dodge durango 3 times now, but for some reason has to be replaced every 6 to 9 months. *tr | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 09/24/2004 | 18196 | 7 | 05/14/2004 |
| On september 24, 2004 the battery was replaced. on december 29, 2004 the battery cable was rerouted per recall. on may 6, 2005 the vehicle overheated, the following parts were replaced the hub/drive fan, thermostat, water pump, and the spark plugs. on may 16, 2005 overheated the radiator had to be replaced. on august 12, 2005 the vehicle overheated. the following parts were replaced the heads, valves, camshaft,and sprocket. on october 18, 2005 the vehicle had squeaky brakes, brake pads replaced and rotors turned. the right rear axle leaked and needed to be replaced. on january 17, 2006 the radio cut in and out, dashboard controls were flickering on and off. no problems were found. also, i asked for the brakes to be checked for the same type of vibration. stated there was no safety issue, but rotors needed to be replaced. on january 20, 2006 the vehicle was again brought to the dealer for the radio, dashboard, and stalling. the car was kept for two days and returned without any solution. on s january 22, 2006 again my vehicle stalled at a traffic light. on january 24, 2006 was again brought in to the dealer. i spoke with the service manager on january 25, 2006 and he told me that chrysler said static electricity from the seat caused the problem. he was then advised to spray the seats with something to eliminate the static electricity. the car was to be delivered to me by an employee of the dealer, when the gentlemen arrived he told me that the car radio started cutting in and out, and the dash board went crazy, he then left with the loaner car and i proceeded to call the dealership, driver came back to pick up my car once again to return to the dealership. when he tried to start the vehicle it would not start, a technician was sent to my home to replace the battery. the battery was replaced, an vehicle was off to the dealership. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 11/01/2006 | 17000 | 3 | 10/22/2004 |
| Dt*: the contact stated the brake rotors needed to be resurfaced. the rotors had already been resurfaced twice at 17000 miles and the contact expressed concern that the brake rotors were defective. the rotors would pulsate. updated 01/10/07. *jb updated 01/10/07. *jb | |||
| 09/24/2004 | 18196 | 7 | 05/14/2004 |
| On september 24, 2004 the battery was replaced. on december 29, 2004 the battery cable was rerouted per recall. on may 6, 2005 the vehicle overheated, the following parts were replaced the hub/drive fan, thermostat, water pump, and the spark plugs. on may 16, 2005 overheated the radiator had to be replaced. on august 12, 2005 the vehicle overheated. the following parts were replaced the heads, valves, camshaft,and sprocket. on october 18, 2005 the vehicle had squeaky brakes, brake pads replaced and rotors turned. the right rear axle leaked and needed to be replaced. on january 17, 2006 the radio cut in and out, dashboard controls were flickering on and off. no problems were found. also, i asked for the brakes to be checked for the same type of vibration. stated there was no safety issue, but rotors needed to be replaced. on january 20, 2006 the vehicle was again brought to the dealer for the radio, dashboard, and stalling. the car was kept for two days and returned without any solution. on s january 22, 2006 again my vehicle stalled at a traffic light. on january 24, 2006 was again brought in to the dealer. i spoke with the service manager on january 25, 2006 and he told me that chrysler said static electricity from the seat caused the problem. he was then advised to spray the seats with something to eliminate the static electricity. the car was to be delivered to me by an employee of the dealer, when the gentlemen arrived he told me that the car radio started cutting in and out, and the dash board went crazy, he then left with the loaner car and i proceeded to call the dealership, driver came back to pick up my car once again to return to the dealership. when he tried to start the vehicle it would not start, a technician was sent to my home to replace the battery. the battery was replaced, an vehicle was off to the dealership. *ak | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| 05/11/2004 | 244 | 1 | |
| The consumer stated that accelerator/brake pedal were too close. together. this could cause the consumer to depress the pedals simultaneously. dealership was notified, but did not resolve the problem. *ak | |||