Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/01/2008 | 65000 | 1 | |
| Heater blows good, then stops blowing, then will start again. the air conditioning also does this. heater and air in back works fine. if you shut car off and restart will work. it is winter now and i can't see to drive. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 03/16/2009 | 80000 | 1 | 11/12/2004 |
| Tl*the contact owns a 2004 dodge durango. after the vehicle had been parked for an hour or so, it caught fire. after further inspection, it was concluded that the blower motor was the possible cause of the fire. the insurance company is in the process of investigating the failure. the contact has pictures and a report from the fire department, which both describe the failure. the failure and current mileages were 80,000. updated 04-14-09 *bf updated 04/15/09. *jb | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/01/2004 | 1000 | 1 | |
| While driving on the highway between 50 and 60 mph rear passenger window had a whistling sound and vibration. dealer indicated nobody else complained on this issue. *ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 03/08/2008 | 81000 | 1 | |
| Driving down the road at normal highway speeds, if the rear windows are rolled down the car begins to shake violently to the point where the doors feel as if they are going to be pulled off. the first time this happened was about 1 mth after i bought the car while driving down the road, it took me by surprise and i was almost in an accident because of its severity. i have contacted dodge and nothing is being done about it. *tr | |||
| 10/10/2004 | 3 | ||
| While opening the rear and frontal windows consumer heard a loud squeaking noise. this caused a distraction to the driver. vehicle was taken to the dealer for inspection numerous times, but mechanic could not duplicate the problem. *ak consumer continues to hear a horrible whistle sound when the windows are down. *tt | |||
| 11/27/2004 | 100 | 07/15/2004 | |
| I purchased a brand new 2004 dodge durango from a reputable car dealership expecting it to be the high quality that i have always been used to with dodge. however, i am extremely dissatisfied. when i drive this vehicle on the highway ( at posted speed or less), it feels as though the wind will pick it up & carry it away! it sways & shimmy's constantly. it feels as though high air currents are curculating inside the vehicle also. it does not feel safe at all. what should i do? i am retired & live on a very modest income, so i cannot just go have this problem repaired with no thought of the cost. i also have another problem with my dodge durango. whenever i have the window ( or windows) open at all, whether it be a crack or completely open, a very loud, almost deafening roar enters the vehicle. i causes such horrible ear pain to all inside the durango, that we can never have the windows open at all. this may seem like a minor problem, but actually it is not. besides the fact that i am paying for this vehicle through a loan & expect it to perform as a new vehicle should, my wife has severe asthma & many times will need fresh air in order to breathe properly. it is not always possible to stop at the side of the road! please tell me what i should do. thank you vey much!*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 04/30/2004 | 100 | 1 | 04/20/2004 |
| I am 6'1 and the rearview mirror blocks my view in my 2004 dodge durango. when looking right or turning right the rearview mirror is eye level on me, hence creating a serious blindspot. i have e-mailed dodge and seen the dealer. dealer doesn't want to touch it and have received no response back from dodge for 2 months now. i suggested to have it moved or install a different mirror, but was told that would require replacing the front windshield.*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 11/10/2004 | 1 | 06/01/2004 | |
| I own a new 2004 dodge durango limited. it has a dealer activated feature that tilts the outside rear view mirrors downward for greater visability when in reverse. i had that feature activated and found that the mirrors did not tilt downward sufficiently for increased visibility as described in the owners manual. after activating the feature on another durango, the dealer's sales and service personnel all agreed that it did not work as described and was ineffective. the dealer's service manager promised to initiate and forward a defective engineering report to dodge.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 03/12/2004 | 6791 | 1 | 12/01/2003 |
| When turning steering wheel to the left or right steering wheel does not return smoothly. the dealer replaced the steering arm but that didn't correct the problem. *ak during the time the consumer owned the vehicle the air bag light illuminated and the rear wiper fell out. *nm | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 06/10/2004 | 282 | 5 | |
| 2004 dodge durango. consumer states vehicle leaks water from the sunroof into the electrical system *tgw the consumer stated the vehicle has been to the dealer five times for the sunroof leak, which caused other components to stop working. | |||
| VISIBILITY - WINDSHIELD | |||
| 04/04/2004 | 12000 | ||
| Tl*the contact owns a 2004 dodge durango. the contact has experienced several failures with this vehicle from the date of purchase. in rainy weather conditions, the instrument panel completely fails, the headlights blink on and off, the windshield wipers do not work, and the gear shifter will not shift into gear. the vehicle was taken to the dealer and they found water in the junction box, which caused corrosion to the wiring system. they also found a small crack in the windshield, which allowed water to leak into the junction box. the vehicle is being repaired at the cost of $3,800. the contact called the manufacturer and was informed that no compensation would be provided because the vehicle was not under recall. the failure mileage was 12,000 and current mileage was 71,000. | |||
| 09/27/2007 | 1 | 05/21/2004 | |
| There is a visual blind spot at the front windshield on both sides. very dangerous!!!! the molding is too wide. i have been very lucky not to hit people driving or walking. this should be investigated immediately...dodge has a huge problem here!! *tr | |||
| 07/30/2005 | 1 | 06/01/2004 | |
| Dt: the contact owns a 2004 dodge durango. the contact states that there is a blind spot on the driver's side and passenger side of the vehicle. she noticed the blind spot a couple of months ago when she almost hit another vehicle. also, the contact almost hit someone crossing in a cross walk because she could not see the person. the consumer did not notice this when she first purchased the vehicle. the consumer has not contacted the dealership or the manufacturer of the vehicle.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 11/01/2004 | 30000 | 4 | 11/01/2004 |
| Tl* the contact owns a 2004 dodge durango. the contact stated that the accelerator pedal went all the way to the floorboard when depressed. in addition, the radiator constantly overheated and the speedometer was registering hot. the dealer replaced the radiator, and stated that it was clogged and no longer under warranty. another dealer stated that there was a hole punctured in the radiator. when the contact returned to the original dealer, they stated that they also noticed the hole. the instrument panel indicator light illuminated, and the passenger's side windshield wiper constantly became unscrewed. this was the contact's second dodge durango, and was having the same failures. she stated that she never received any recall notices for any of the ones that existed. the dealer did not record the vin to research if the vehicle had any defects. the vehicle was brought to dealer for service for all of the failures except the instrument panel light and windshield light. the current mileage is 68,000 , and failure mileage was 30,000.*ak | |||
| VISIBILITY/WIPER | |||
| 10/01/2010 | 120000 | 1 | |
| The blend door which controls where heat and ac are directed breaks on this vehicle. im unable to defrost the windows. *tr | |||
| 10/01/2010 | 120000 | ||
| The blend door which controls where heat and ac are directed breaks on this vehicle. im unable to defrost the windows | |||