Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 12/20/2007 | 70000 | 1 | 06/10/2005 |
| Driver's side carpet mat hook broken, and manufacturer (dodge) doesn't have replacements. this causes mat to get under pedals.*cn | |||
| 04/21/2006 | 19000 | 10 | 05/15/2005 |
| Vehicle shuts off while driving, causing the steering wheel to lock up creating a very serious and dangerous situation. has happened more than 10 times over a 4 or 5 month period. first time it occurred i went to the dealership (garber auto mall - green cove springs fl) and told them of the problem. i was told that dodge was aware of the problem and were researching a fix, but did not have one at the current time. it happened again a few weeks later, at which point i took it to the dealership to have it looked at. learned that a co-worker's 2005 dodge durango had the same problem a week earlier. this time i was told that dodge had never heard of the problem before. i also called the main dodge 1-800 number and filed a complaint with them and was instructed to give the complaint number to the dealership and tell them to call dodge while the truck was in the shop. not sure if they called or not. garber dodge told me they serviced the transmission and replaced some gaskets that failed causing air to be sucked into the system and potentially causing the computer to fail, but they weren't sure if it would fix the problem since they couldn't duplicate it. my co-workers dealership found some loose wiring going to the main computer which they adjusted and told him this may not fix the problem. on 20 apr 2006 the problem occurred again to my vehicle. i took it to the dealership the very next morning. garber dodge kept the vehicle that day and part of the following day. the next day we were given the vehicle back and told they could not find anything wrong with it and didn't do anything to fix the problem. advised us if it happened again to just bring it back in and they would look at it again. i have already filed a second complaint with dodge, this time doing it through their email contact portion. this is a very serious and potentially fatal problem that it seems dodge and their dealerships are not too concerned with. *jb | |||
| 12/02/2005 | 1 | ||
| 2005 dodge durango loss of steering and braking control with low speed mountain driving. this was a rental suv in awd. i am an experienced winter driver with 35+ years of no accidents. day one...no problems. day two...remote driving on two lane plowed centered road...almost hit two elk on the road in the darkness. day three...about 1 inch of new snow with no apparent traction/control problems (checked hard braking/skidding on the road without problems). the road had not been traveled that morning. i was driving about 20 mph looking for elk on the long gradual downhill (nearly flat), with right turn at the bottom of the hill. when i turned the wheel to enter the turn, the vehicle went straight (no load on the front wheels). tried braking without sensation of abs pulsing and no change to trajectory. we were heading straight into a guardrail with a steep embankment/cliff. turned the wheel to the right stop and gave it some gas. the durango began to change heading and slid along the guardrail instead of going through it and over the cliff. the rental agent told me about another 2005 durango with 4 (executives) men that drove through a guardrail and down a 60' cliff in march 2005. originally, the agent thought it was speed related, but then began to wonder after my incident. the thing that doesn't make sense is that there was absolutely no warning that i had lost control in a slow moving vehicle...there was no stability/control feedback to the driver. if the road was icy under the snow, there was no sensation of it to the driver. if it was entirely the road, wouldn't you expect others to follow you into/through the guardrails? i see a trend...at least two 2005 durango's in one year driving downhill on two lane snow covered roads losing control and going straight into guardrails without warning. i suspect a latent stability and control problem in durangos. *jb | |||