Consumer Complaints

Fail datemilesoccurencesPurchase date
 Tl-the contact owns a 2007 dodge durango 4x4. while driving approximately 65 mph, the vehicle began to shake violently. the contact drove to the side of the road and noticed the front passenger's side wheel was positioned outwardly. the vehicle was towed to an authorized dealer who stated the failure was contributed to a loose tie rod. the vehicle was in the process of being repaired. there was a recall possibly related to the failure under nhtsa campaign id number 06v386000 (steering); and the contact planned to notify the dealer to verify whether the vin was included. in addition, whenever dispensing fuel into the fuel tank, a substantial amount of fuel would spray out of the filler neck. the manufacturer was made aware of the defects. the approximate failure mileage was 20,000. the vin was unavailable. js
 The vehicle was operating at highway speed when the right front tie rod broke at the knuckle. there was no warning, abnormal tire wear or damage prior to the failure. the vehicle was on a eight lane highway and was able to get off the road with out a crash. the wheel sustained substainial damage from the loose tie rod end.
 I purchased a brand new 2007 dodge durango on 9/21/07 from hatch motor company in snowflake, az. i had this vehicle for 1 1/2 weeks when it started giving me problems and i reported it to the company and they told me to bring it in. the gas gauge, hazard lights, signal lights, high and low beam lights went out. when i took the vehicle in, they checked it and they said it was the cluster box and they had to order a new one. i asked them if they could provide me with a rental because the truck was hazardous to drive home. they told me that they could not provide me one unless i purchased the chrysler contract or unless i paid for one. i did not have any money at the time because i had to make a down payment for the vehicle. i explained my situation to them and they still would not provide one for me. this was suppose to be a brand new vehicle. i had to drive my truck back home which is over 250 miles in the dark with my three children. they would not help me in any way. i thought i would report this to you due to the serious hazard and they let me drive it home. *tr