Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 97V079000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 99V213000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 11/20/1995 | 46000 | 1 | 06/24/1993 |
| Paint peeling. *jb | |||
| STRUCTURE - BODY - DOOR | |||
| 06/01/2002 | 2 | ||
| Horn stopped working. vehicle has not been examined by dealer.*ak the right passenger side door is inoperable. *jg | |||
| 06/20/2002 | 1 | ||
| Cruise control stopped working. vehicle has not been examined by dealer.*ak right side passenger door doesn't work. *tt | |||
| 06/01/1997 | 3 | 08/01/1993 | |
| The hinge assembly on the passenger side door is rusted and corroded and has been welded twice and the next time it needs repair the dealer that i took it to says it will have to be (the door) replaced. | |||
| The outside door handles broke, making it hard to open the doors from the outside. dealer has not seen ehicle. *ak | |||
| 01/17/1999 | 1 | ||
| Driver's side door opened due to failure of ther hinge and latch, repair work (welding failed) and door needed replacement. | |||
| 05/02/1995 | 1 | 03/01/1993 | |
| Gasket on driver's door won't stay in channel. | |||
| 06/16/1993 | 10 | 04/01/1993 | |
| Sliding door does not close properly. | |||
| Experienced failure of passenger's side sliding door, upon closing sliding door it fell off track. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| Passenger's side door hinges are loose and starting to separate, causing damage to door lock. *ak | |||
| 12/20/1999 | |||
| Front passenger's door separated from its welding. dealer has inspected and repaired vehicle, and determined that it was a factory defect. since repairs were done,door has separated again. dealer and manufacturer have been notified. *ak | |||
| 04/01/1999 | 2 | ||
| Driver's side door welds started to break. door was sagging. spot welds breaking. a month later, the passenger side door had the same problem. both doors failed to latch properly due to the sagging. had taken to dealer & mechanic could only reweld and realign the door hinges. *ak | |||
| 09/28/1997 | 1 | 06/01/1994 | |
| Problems getting sliding door to close, followed by door completely falling off, top/side tracks were disconnected. | |||
| 01/17/1999 | 1 | ||
| Driver's side door opened due to failure of ther hinge and latch, repair work (welding failed) and door needed replacement. | |||
| 07/01/1995 | 3 | 01/18/1993 | |
| The rear door support upper bolt has sheared off, allowing the door to fall and sending the remaining portion of the support into the passenger compartment. | |||
| 01/16/1996 | 1 | 12/22/1992 | |
| Rear door bolts broke allowing door to fall. | |||
| 08/24/1997 | 1 | 12/21/1993 | |
| Rear door fell hitting 5 year old child. | |||
| 03/26/1997 | 1 | ||
| Passenger seat misaligned due to cracks in spot weld on door hinge. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 11/01/1997 | 05/13/1998 | ||
| Rear right window latch pops open when door is closed or when front windows are opened. | |||
| 02/01/1997 | 1 | 03/01/1993 | |
| Bolt used to attach gas strut to body and hatch failed. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 07/05/2000 | 1 | ||
| The liftgate support failed prior to recall notice 99v213. nlm | |||
| 02/05/1999 | 1 | ||
| The liftgate support attaching bolt failed prior to recall notice 99v-213. nlm | |||
| 07/20/1999 | 1 | ||
| Vehicle experienced failure of the recall component prior to recall notice (99v-213), caused damage to window when failure incident occurred. mjs | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 02/27/1998 | 07/13/1993 | ||
| When consumer opened the hatch door in the rear of vehicle the rod broke free from attachment, falling on consumer's hand, she was injured. *ak | |||
| 12/01/1998 | 1 | 04/01/1994 | |
| I looked on your web site and saw that the 1992 caravans had the identical problem as our 1993. the bolts in the hydraulic struts to lift the rear door snapped off. i talked with dodge, but they would not help me. dodge felt it was just normal wear and tear and not related to the 1992 problem. seems a little too coincidental to me! *ak | |||
| Hydraulic lifts on the hatchback broke on both sides, causing the hatchback not to remain secure in the upright position. please give any further details. *ak | |||
| 11/12/1998 | |||
| Recall 95i001000. rear liftgate was opened, the strut pulled out from the van, window shattered, liftgate broke, dealer states vehicle did not comply to the recall, could not remedy the problem. *ak | |||
| 04/24/1998 | |||
| The bolt that holds the hydraulic liftgate broke off which almost caused injuries to the occupant. mfr recall 1992 grand caravan not the 1993's, but they are having the same problem. *ak | |||
| 08/20/1997 | |||
| The hydraulic arm that holds up the rear liftgate snapped at bolt, leaving the bolt still in its hole. also, caused arm to push through and rip roof liner. *ak | |||
| STRUCTURE - BODY - HOOD | |||
| 02/19/1999 | 2 | 06/01/1993 | |
| No summary for this vehicle. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 08/01/1993 | 1 | 08/01/1993 | |
| I brought my veh.in twice within 2 years,as my air conditioner wasn't working properly.both times i was told it was ok even though the 2nd time they had to add 1 lb. of 134-a.3 years later in 1998 it totally quit.i took it elsewhere and was told the evaporator was leaking.i contacted chrysler and they refused to fix it.i beleive they are installing defective evaporators as my sister-in-laws 93 voyager had hers replaced,a friends 92 voyager had theirs replaced,and a bus company i worked for had 3 voyagers that had to be repaired because of leaks within 2 years.i don't know if this stuff is poisonous but i have been breathing it for 5 years now. | |||
| 08/02/1998 | 06/01/1993 | ||
| Air conditioner compressor keeps coming on and shutting off immediately. air does not cool. while driving the rear liftgate support rod broke the bolt attaching it to the side of vehicle. the support arm ripped the roof liner as it blew out. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 04/01/1998 | 05/31/1993 | ||
| Surface paint rusting throughout rear of vehicle. | |||