Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS | ||||||
| PE00032 | CHRYSLER GROUP LLC | 08/08/2000 | 02/21/2001 | AIR BAG CLOCKSPRING | 02V293000 | |
| Alleg that the vehicle's air bag readiness indicator lamp (air bag light) illuminates to indicate potential air bag system failure | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/06/2003 | 80000 | 1 | |
| The van will start then immediately turn off. it does this more when it is hot outside. if you let the vehicle sit for about 4 hours in the shade it will start and get you to your next destination. if the weather is too hot it won't start until the weather changes to cooler. i have replaced the starter, two computers, got the circuit board cold soldered. replaced the battery and can't remember all the rest. it still has this problem. it seems to be very common. there is a web site topix.com that has a forum just for this problem. no one has been able to fix it completely. some one some where has got to know how to fix this problem. also the clock spring is under recall. once you get the recall done after a few years the spring breaks again and they don't fix it again. so i no longer have a horn or airbags that work. *tr | |||
| 11/14/2004 | 165000 | 5 | 06/01/1996 |
| - 96 dodge grand caravan w/3.8 v6 and 41te 4spd transmision - 2 transmission failures - 1st went to about 125000, then kept hitting the limp home mode - 2nd has torque converter lockup problem, shops say rebuild again, after only 38000 miles. - fan relay went out before recall was issued, had to replace the radiator out of pocket. - had clock spring replaced after component failure relating to it (horn, cruise etc) - union city ga dealer attempted to fix the fuel return line issue, botched it up and caused major leak when refueling. they re-fixed it after much complaining. *ak | |||
| 07/01/2004 | 500 | 15 | 11/29/1995 |
| Serpentine belt or tensioner clip has had to be repaired 4 times (towed every time) electrical problems since the beginning; turn the key and the windshield wipers start going, turn the key off and the wipers keep going, take the key totally out of the ignition and the wipers go and the dinging alarm that tells you the lights are on or the key is in, starts.(i seriously thought the car was possessed) or turn the key and nothing comes on except the engine. i've replaced the battery 5 times at least - it's usually better w/ a new battery for a little while. have had to have the window motor and assembly replaced on drivers side twice and 5 times on the passenger side. most recent was 4/04, which was replaced 7/04 again. the side sliding doors on both side do not lock, if you push the button down, you can't get it back up. the rear hatch is damaged from closing the door, looks like i was hit in the rear, but have not been. check engine light was on for months in fall '03, no mechanic could say why. wanted to get the a/c charged but it wouldn't hold a charge. dealer couldn't figure it out. took it to another mechanic who said the a/c unit was totally melted. had it replaced and then the computer reset. replaced the transmission at 100000, the plantatary gears were cracked. check engine light is on again in 7/04, failed emisions, replaced o2 sensor, light still on, tack sticks and car won't accelerate at times - i can push it to the floor and it won't go?? feels like it's choking, no power. have a 3.8l, should have power. there is no panel/door for pass. airbag to come out. if i ever got in an accident, what would it do...just bust through my dash? over time, the dash on that side has gotten soft and mushy, what's that about? my dad bought the same year caravan i did, but he doesn't have the grand caravan le and he doesn't have the 3.8l and he hasn't had a single problem...i guess i got all of them.*ak | |||
| 06/20/2004 | 40 | 1 | |
| Driver side airbag did not deploy. after the dodge caravan sustained a head on collision. 96 dodge g. caravan. *ak | |||
| 02/17/2004 | 114800 | 1 | 03/15/2002 |
| Air bag light is illuminated (known problem), the cruise control will activate upon pushing the button, but the cancel button when pushed does not deactivate the cruise control...the deactivation of the cruise control requires the brake to be applied. control of the vehicle on wet roads, using cruise control, and having to deactivate the cruise control via the brakes....can be a bit of a challenge...thanks!! - steve dowling. *jb | |||
| 08/18/2002 | 1 | ||
| Request for reimbursement for recall clockspring repair on dodge grand caravan. *mr the vehicles experienced clock spring failure prior to recall notification. the consumer requested reimbursement and received it but the consumer also wants to be compensated for other expenses. *ts *nlm | |||
| 10/11/2003 | 1 | ||
| 1996 grand caravan taken in for service due to recall notice . fuel rail and air bags. air bag light was on continuously, technician replaced clockspring but air bag light continued to be on. it was that the said air bag module would have to be replaced and this was not covered under recall. apparently, this is not unusual with this make and model. air bag module replacement was estimated to be $400.00. this should also be covered by recall, as many others have experienced this same problem. *la | |||
| 04/01/2001 | 80806 | 1 | 12/14/1995 |
| Vehicle's air bag failed on 1996 dodge grand caravan.*mr in april 2001 the vehicles air bag light illuminated and remained on. the vehicle was taken to the dealer who indicated that the air bag failed. the dealer replaced the air bag along with the clockspring. the consumer paid $842.92 for the replacement. in january 2001 the consumer received a recall notice related to the clockspring assembly. the manufacturer was contacted and reimbursed the consumer $152. which they deemed was enough to cover the clockspring assembly. the consumer contested the amount of the reimbursement but has not heard from the manufacturer regarding the matter. *nlm | |||
| 86000 | 1 | ||
| Consumer was traveling at 50 to 55 mph, when vehicle hit a deer. none of the airbags deployed, and the vehicle was totalled. *ak | |||
| 1 | |||
| The vehicle air bag clock spring failed prior to recall notification (notification # b24). the consumer requested reimbursement but has not received and correspondence from the manufacturer. *mr *scc *nlm | |||
| 02/01/2001 | 2 | ||
| The clockspring failed one year prior to recall# 02v293000. the consumer filed for a refund with chrysler which he hasn't received. *mr *scc *nlm | |||
| 08/07/2001 | 82649 | 1 | |
| Re nhtsa campaign number 02v293000. consumer states horn and cruise control was inopertaive, and the airbag light was on. dealer replaced clockspring per recall 02v293000. consumer stated chrysler has made it difficult to receive reimbursement for recall repairs which were paid at owners expense. *tt *nlm | |||
| 12/31/2002 | 120000 | 1 | 12/31/2002 |
| The vehicle was involved in a collision yet the driver's side air bag failed to deploy. *nlm the passenger side air bag opened but was deflated. consumer received letter regarding faulty air bags after accident. *tt | |||
| 09/20/2002 | |||
| Consumer states that the air bag light stays on for no reason every time the vehicle is on. ts | |||
| 01/17/2003 | |||
| Consumer is having problems with the clock spring. ts | |||
| 10/06/2002 | 1 | 02/01/2096 | |
| Air bag light on electrical failure intermittent manufacturer refuses to discuss recall. dt | |||
| 10/01/2001 | 1 | 07/01/2000 | |
| The following components do not work, horn, cruise control and the airbag light stays on all the time. dt | |||
| 1 | 09/01/1996 | ||
| The vehicles air bag light illuminated and the cruise control stopped working at the same time, the consumer believes this problem is related to a faulty clockspring. nlm | |||
| 09/01/2000 | |||
| Mr | |||
| 01/01/2002 | 09/01/2000 | ||
| Airbag light has illuminated on the dash and horn is no longer inoperative. mr | |||
| 09/02/2002 | 1 | ||
| Consumer states that the clock spring is defective and now the air bag light has come on and also the horn stopped working and cruise control stopped working. contacted dealer and the dealer is not willing to do anything. nlm | |||
| 05/25/2002 | 1 | 07/01/2098 | |
| Airbag clockspring located in steering colum has gone bad causing horn and cruse control as well as air bag not to work. nlm | |||
| 09/05/2002 | |||
| Air bag light was on all the time. cruise control and horn were not fuctioning correctly.dealer was contacted. *ak | |||
| 08/03/2002 | 1 | 02/01/2096 | |
| The clockspring in the steering column failed. this causes the horn, cruise control and airbag system to fail. there is no indication that the horn is out. only the airbag light on the dash comes on. you don't know the horn is out until you need it! i had the same problem on my personal van and on my company van. they were bought from different dealers at different times. it is very hard to believe that a single driver can have the same problem on two different cars without there being an inherent design defect in this part. please investigate this problem before lives are lost through the loss of the horn or airbags that don't work when needed. the conductors that feed the explosive charge to the airbag are open during this continuous fault and the airbag will not deploy in an accident.*ak | |||
| 06/03/2000 | 1 | 02/01/2096 | |
| The clockspring failed on the date indicated. the air-bag, horn and cruise control were non-functional during the failure. i replaced the unit with a new one. i investigated why the unit failed by disassembling it. the flat ribbon cable in the unit failed from inadequate strain relief at the point of connection. all 5 conductors were broken due to repeated hard bending without adequate support at the connection point.*ak | |||
| 08/03/2002 | 1 | 01/01/2096 | |
| Airbag indicator light came on and noted horn and cruise control were inoperable. research indicates airbag clock spring failure located in steering wheel. intend to report to dealer.*ak | |||
| 08/25/2002 | 02/01/2096 | ||
| Airbag warning light will not go out.*ak | |||
| 09/30/2001 | 05/01/2001 | ||
| Horn, cruise control, windshield wipers stopped working same time air bag light illuminated. *ak | |||
| 12/15/2000 | 1 | ||
| I repored this clock spring issue a long time ago, never heard back, i see there are other people that have reported this safety issue and wonder where it stands.*ak | |||
| 01/10/2002 | 1 | 08/01/2096 | |
| The airbag-indicator light started lighting up intermittently, at first, but now stays lit all the time. i soon discovered that the horn, another safety feature, is also disabled/nonfunctional, as is the cruise control. these three features, two of them being important safety features (airbag and horn) , are all apparently wired together into one circuit. i took my van to a mechanic who checked fuses= ok; problem is airbag clockspring. he contacted 3 other mechanics and a dodge dealer, and all said they were familiar with this problem with dodge caravan, and the problem is with the airbag clockspring. the mechanic explained the clockspring needs to be reset, but he and other mechanics won't attempt to fix, as they're worried about deploying airbag. the 2 dealers said the airbag may deploy on its own, or not deploy at all -- and that repair involves replacing the airbag clockspring. i'm upset and want chrysler to pay for this repair -- this is not a maintenance item/issue -- this is a safety issue -- when the airbag light comes on, indicating failure (clockspring), the horn also is disabled. you cannot pass inspection w/out the horn working. i'm afraid airbag will deploy accidentally while i'm driving. i cannot afford this repair -- est. $95/clockspring + $200/labor = $300 or more! the mechanic knew of at least 1 other person who had exact same problem with caravan; also, the two dodge dealers in my area also stated they very familiar with this problem occuring in the dodge caravan! many of these failures are occurring, & most people are not reporting them!! in addition, mechanic said horn could be rewired to bypass the airbag/cruise con. circuit, for ~ $50 -- but still have to worry about airbag deploying at wrong time/not at all + still have no cruise control. also in steering, there's a loud whiney noise when steering wheel is turned;other times loss of power steering=difficulttosteer! +serpentinebelt broke off at ~32,000 mi!$700torepair!! | |||
| 03/01/2000 | 09/01/2099 | ||
| Horn will not work, airbag light is on and no electrical components on the steering column function. dodge is aware of the problem but will not replace the clock.*ak | |||
| 09/01/2096 | |||
| The air bag light is on and the horn will no longer work. i understand that this is a common problem among caravan owners.*ak | |||
| 08/01/2002 | 1 | 04/01/2096 | |
| Failure of the clockspring that controls three safety devices, the air bag.the horn and the speed control.*ak | |||
| 09/01/2099 | |||
| Air bag light came on, and horn and cruise control failed simultaneously. many other 1996 grand caravan owners have reported this same failure, and have been told the clock spring has failed. given the number of identical complaints, this should be a recall item. i'm certain many more owners would report this if they were aware of so many others experiencing this problem, but give the modest cost of repair ($250 est.), most people have probably paid for this repair without reporting it since the potential safety problems are so serious (no horn or air bag!!) given the modest cost of repair and the serious injury that could result from not correcting this, dodge should pay for this repair before someone is injured or killed. isn't this what nhtsa is for? please help force dodge to be responsible. similar models and other model years have had problems with the same part, as well. please respond, and let me know what i can do to encourage dodge to correct this situation.*ak | |||
| 04/20/2002 | 1 | 02/01/2002 | |
| No horn, no cruise control, clicking in column. and air bag light is on. *ak | |||
| 01/15/2002 | 1 | 04/01/2000 | |
| Airbag indicator light has come on/ horn, and cruise control stopped working. dealer stated clockspring assembly needed to be replaced.*ak the consumer stated that the air bag was inoperable until it was fixed. *yh | |||
| 04/23/2002 | 06/01/2099 | ||
| The three components have ceased to work, apparently due to the clockspring. from information on the internet this is a frequent problem with theses vehicles.*ak | |||
| 02/01/2002 | |||
| Airbag light was on, horn and cruise control stopped working, as well. dealer has not been contacted.*ak | |||
| 05/01/2002 | |||
| Ea 01007; airbag light illuminates and stays on. horn and cruise control are not operating as well. dealer was notified, and a apppoiontment was made. please provide more information.*ak | |||
| 06/28/2002 | |||
| Airbag light is on, horn and cruise control stopped working.*ak | |||
| 05/10/2002 | |||
| Airbag light is on, horn stopped working, and cruise control works intermittently.*ak | |||
| 06/19/2002 | 03/01/2096 | ||
| At 57k miles, the light came on for the airbag. this caused failure of horn & airbag.the manufacturer said it wasn't their problem. dealer said they have had multiple cases of this. but each refused to repair it at no cost and charged over $300 for the safety repair. i am deeply concerned that this safety issue is not covered. it can cause financial hardships for not only us, but others as well. this vehicle has never been wrecked and i am the original owner. it appears that chrysler has put a price on safety allowing those who cannot afford to repair their defective airbags to risk injury or death. please let us know what can be done for the manufacturer to assume responsibility. thanks, i appreciate your help.*ak | |||
| 06/01/2002 | 1 | 05/28/1996 | |
| Airbag light is on/horn, and cruise control stopped working. dealer stated clockspring assembly needed to be replaced.*ak driver's side rear wheel cylinder had to be replaced. *tt | |||
| Consumer took vehicle to dealer for service. during service mechanic stated that air bag light was illuminating on dashboard due to clock spring malfunctioning.*ak | |||
| 05/01/2002 | 1 | 01/01/2001 | |
| Ea 01 007 air bag clockspring: consumer states the air bag light remains on while driving, also the horn and the cruise control works intermittently when turning to the right. the dealer notified. *jb dealer stated it could be a bad wire int he steering column or the clock spring, but could not determine problem unless steering wheel is taken apart. *tt | |||
| 05/02/2002 | 1 | 09/01/2096 | |
| Airbag light illuminated; horn inoperative; cruize control inoperative. dealer replaced the clockspring ($297). turns out every '96 caravan owner i know has had this fail, and i didn't even know the horn wouldn't have worked if i'd needed it until the dealer pointed it out.*ak | |||
| Air bag sensor light came on and stayed on all day, indicating a malfunction of air bags/ horn, and cruise control.*ak | |||
| 03/19/2001 | 3 | 04/11/1996 | |
| Air bag light illuminates on and off while driving, dealer has replaced clockspring three times and the airbag module twice, consumer is afraid to drive vehicle. *slc | |||
| 04/29/2002 | |||
| Airbag light is on, dealer determined clock spring assembly has to be replaced.*ak | |||
| 07/01/2001 | 1 | 02/01/2098 | |
| Clock spring failure from dealer diagnosis. appears to be common problem. airbag is safety item. *ak | |||
| 01/02/2002 | 07/01/2097 | ||
| Horn, cruise control, airbag have stopped working - clock spring problem???*ak | |||
| 06/15/2001 | 04/01/1999 | ||
| Clockspring problem -- airbag light on, no cruise control or horn failed. *ak | |||
| 5 | 08/01/1998 | ||
| No summary listed for above vehicle. *ak | |||
| 12/01/2001 | 01/01/1996 | ||
| The air-bag warning light flickered as the steering wheel was turned, then, eventually stayed lit. dodge refused to cover the repair. it has not been repaired due to cost of diagnosis and repair. also have poor opinion of service department. *ak | |||
| 02/10/2002 | 1 | 05/01/1997 | |
| All 3 component failures listed in complaint due to failure of clock spring assembly. chrysler is well aware of this problem as they have replaced over 124,000 of them but refuses to pay for the repair. my dealer qouted me $250 cost to repair. this is in line with research results for cost of this repair. hopefully nhtsa can exert pressure on chrysler to cover this defect as it is clearly a safety issue. thanks for listening.*ak | |||
| 05/08/2001 | 1 | 01/01/1996 | |
| Defect clockspring leads to airbag light is on, and propely mailfunction. the instrument panel started burning in the switch contacts and smoke came out of the dashboard. the car was parked with two small kids sitting in their baby seats. one of the kids, 3 years old manged to knock on the window for getting help. the fire stopped without making additional damages and nobody were injured. the fuses did not blow.*ak | |||
| 02/01/2001 | 10/01/1999 | ||
| 1996 dodge caravan has the very common dodge oil leak...airbag light on also..horn does not work. *ak | |||
| 02/01/2000 | 1 | 07/10/1996 | |
| While traveling, the air bag indicator light would flash on, and horn would not work. vehicle was serviced, and technician stated that clock spring needed to be replaced. *ak *yh | |||
| 06/01/2000 | |||
| The airbag indicator has turned on and will not go out. no failure codes are repoted. the horn will not work and the cruise control will not work. the windshield wipers go on by themselves occasionally. the left door lock will unlock and lock quickly when the key is turned to open the door.*ak | |||
| 02/06/2002 | 1 | 04/01/1996 | |
| The clockspring acts as an electrical conduit for the driver's air bag, horn and cruise control. when it breaks one or more of these systems fails without warning. i feel that it is a very dangerous defect. i have never had a clockspring fail on any other car that i have owned, several of which have gone well beyond 100,000 miles.*ak | |||
| 12/20/2001 | 1 | 06/01/1996 | |
| The failure of the clockspring assembly resulted in the air bag light being illuminated, and i'm assuming that the drivers side bag was also inoperative. the horn and cruise control were definitely inoperative. i purchased a replacement clockspring ($75) and installed it myself (2 hours). the nature and frequency of this failure would seem to warrant a recall, in my opinion. | |||
| 08/01/1996 | |||
| No summary listed for abov evehicle. *ak | |||
| 01/16/2002 | 2 | 08/01/1998 | |
| Airbag light , horn,and cruise doesn't work | |||
| 10/01/2001 | 1 | 10/01/2001 | |
| Horn communication works intermittently comes on and off. airbag light comes on dashboard, and there is no cruise control. dealership is aware of problem.*akthe failed part is the clock spring. there is a recall issued concerning this part. the ontario service department is not aware of any recalls issued. *jg | |||
| 06/01/2001 | 04/01/1999 | ||
| Clockspring assembly in the steering column that carries power to the driver side airbag installed in the steering wheel is broken and thus there is no electric connection to the airbag. the failure is due to the way the connecting wire, consisting of a foil on a flexible belt, is wound into clockspring. the belt makes two bends which causes stretching pressure to the foil and in the long run wears the foil and breaks the connection. the same configration carries also the signal horn connection and when the parallel running foils break also horn fails to work. *ak | |||
| Clock spring has failed causing air bag light to illuminate. dealer has been notified. please provide further information.*ak | |||
| 02/15/1999 | 3 | 02/01/2000 | |
| The clockspring was replaced 3 times, which caused the horn and cruise control to be inoperative. ts *jb | |||
| 12/01/2001 | 1 | ||
| Air bag light on the instrument panel illuminated, horn failed to operate, and cruise control was inoperable. dealership has examined vehicle, and determined clockspring assembly was faulty, and had to replaced at the consumer's expense. please provide any additional information / documentation.*ak | |||
| 09/25/2001 | 03/01/1996 | ||
| The air back indicator light stays iluminated. was informed by dealer that clock spring was failing and that this controls the horn, cruise control and airbag. eventually this would fail completely and we would lose the proper function of these components (which in my mind is a safety hazard and should be recalled/fixed free of charge by chrylser. *ak | |||
| 1 | 01/01/1999 | ||
| Read in newsgroups that clock spring failures should be reported; concerned about airbag viability as well. *ak | |||
| 10/28/2001 | |||
| While operating vehicle airbag light on the instrument panel illuminates for short periods of time, 6-30 seconds. this problem occurs when steering is turned hard to right and, corrects itself when turned to left. dealer has not examined vehicle. please provide any additional information. *ak | |||
| 10/17/2001 | 1 | 06/01/1996 | |
| Airbag light came on permanently on 10/10/01. shortly thereafter, discovered both horn and cruise control inoperable. remembered internet report about nhtsa stepping up probe of chrylser minivans for clockspring failure complaints (internet report from 3/2000). mentioned report to dealer personnel when took vehicle in to dodge dealer for service. they indicated no formal recall on this part yet, but save receipt in event future recall required. sending this information as further evidence to nhtsa that there is a problem with this part on these particular vehicles.*ak | |||
| 10/10/2001 | 08/01/2000 | ||
| The aibbag light is on, the horn and the cruise control do not work.*ak | |||
| 03/19/2001 | 3 | 04/11/1996 | |
| Air bag light illuminates on and off while driving, dealer has replaced clockspring three times and the airbag module twice, consumer is afraid to drive vehicle. *slc | |||
| 10/01/2001 | 1 | 01/01/1996 | |
| Clock spring connector providing vehicle with horn, driver air bag, and cruise control have worn out prematurely leaving vehicle with no horn, drivers air bag, and cruise control. | |||
| 09/15/2001 | |||
| Airbag light came on, horn and cruise control stopped working. clock spring assembly needs to be replaced.*ak | |||
| 1 | 01/01/1997 | ||
| We had an internet article from march on this issue. a recall was being considered. the airbag light is on and the horn and cruise don't work, identical to the description in the article.*ak | |||
| 09/07/2001 | 1 | 05/01/1996 | |
| Airbag light came on, horn and cruise control stopped working. dealer replaced clock spring assembly.*ak *slc | |||
| 07/01/1996 | |||
| In october of 1999, our van was overheating and we had to have the radiator fan relay replaced. two weeks later we received a recall notice and were reimbursed by daimler chrysler. in february 2001 our airbag indicator light came on and the horn stopped working. we replaced the clock spring. in june 2001 we had to replace our fuel tank because it was cracked. we continued to smell gas and had to have our fuel rail replaced because it was leaking fuel onto the engine. we were told not to drive it because it could catch on fire.*ak | |||
| 07/31/2001 | 1 | 01/01/1996 | |
| Local chrysler was contacted to investigate reason air bag light remains lit constatly, cruise control does not work, and horn does not work. cost was $80 to trouble shoot, and additional $250 estimated to repair - i refused repair | |||
| 06/01/2001 | 1 | 09/01/1996 | |
| Clockspring assembly failure/ airbag, horn failed to work. dealer advised recall on same assembly for trucks, not effecting mini-vans. | |||
| 07/30/2001 | 1 | 11/01/2000 | |
| Clockspring failed - airbag, horn, cruise control will not operate. very serious safety problem. part should be recalled.*ak | |||
| 03/01/1996 | |||
| Air bag clock spring failure at about 35,000 miles. *ak | |||
| 08/08/2001 | |||
| Ea o1 007/air bag clockspring: air bag sensor light remaining on while driving. also, inoperative horn. dealer notified. feel free to provide any further information.*ak | |||
| 07/03/2001 | 03/01/2000 | ||
| Clockspring failed causing airbag, horn, cruise control to be inoperable. *ak | |||
| 05/25/2001 | 1 | 04/01/1998 | |
| The clockspring assembly failed . the airbag light stayed on, the horn failed to work, and the cruise control would not work. i read a report in the newspaper on march 20, 2001 stating the nhtsa was looking at this problem in 96-2000 chyr. vans. the vehicle was repaired at my expense.*ak | |||
| 07/30/2001 | 1 | ||
| When vehicle has been started air bag light comes on and remains. would have to jiggle key in ignition and air bag light goes out. currently, air bag light comes and wiggling key, does not turn it off. horn & cruise control work fine.*ak *jb | |||
| 1 | |||
| Airbag warning light illuminated intermittently while driving. vehicle has been inspected and repaired by dealer. *ak consumer states it was due to a failed clock spring.*jb | |||
| 07/25/2001 | 1 | 04/22/1996 | |
| Was driving vehicle when air bag would flash on/off before becoming solid. this problem affected the horn and cruise control. have taken to dealership, and was informed by mechanic that clockspring was broken.*ak | |||
| 05/01/2001 | 1 | ||
| Airbag light came on, dealer replaced clockspring assembly.*ak *jb | |||
| Airbag light stays on at all times which is effecting cruise control and horn. neither item works because of air bag light. have not contacted dealer. please add vin. *ak | |||
| 07/11/2001 | 1 | 05/01/1996 | |
| No summary listed for abov evehicle. *ak | |||
| 02/27/2001 | 1 | 06/01/1999 | |
| Failing clocksprings allow for a dangerous cruise control mode as well as air bag failures.*ak | |||
| 07/01/2001 | 1 | ||
| I am among the thousands of dodge minivan owners whose clock springs were defective. *ak | |||
| 07/01/2001 | 1 | 09/01/1998 | |
| No summary listed for this vehicle. *ak | |||
| 07/03/2001 | 1 | ||
| I first noticed that the airbag light on the dashboard of my 1996 dodge grand caravan was on while driving through a parking lot. this first occurred on 7/3/2001. it went off after 5 minutes. the pattern of the airbag coming on started occurring more regularly and staying on longer. we took the minivan into koon's dodge (falls church, va) on saturday, july 14, 2001. they diagnosed the problem as a problem with the clock-spring in the steering column that had gone bad and had made the airbag go bad. they gave me an estimate of $800 to fix it. i asked them whether dodge would pay for it since having an airbag go bad should not be an ordinary wear and tear item for any automobile. the assistant manager (scott) told me that his boss (ray rasado) would have to talk with dodge on monday, 7/16/2001 to see if they would pay for it. i called back on monday and they said that dodge refused to pay for it. dodge had said it was not their fault that the clockspring had gone bad and made the airbag go bad. i then called dodge myself and talked to their warranty department (jessica). after talking with her dodge manager, she said that they would not pay for it. she said that there were no engineering problems with either the clockspring or the airbag. she gave me a case reference number of 8889836. i called koon's, the dodge dealership, back and asked whether they were positive that the airbag itself was bad in addition to the clockspring. the reason being that a repair of the clockspring was approximately $200 versus $800 for both the clockspring and airbag. they again said that the clockspring had made the airbag go bad and that the airbag would not deploy unless it was replaced along with the clockspring. i told them based on their recommendation to replace the clockspring and airbag. the final cost was $816.37. i strongly believe that this is an engineering safety defect on dodge's behalf. the consumer should not be put at physical risk for this.*ak | |||
| 07/06/2001 | 06/01/2000 | ||
| Air bag clockspring failure. *ak | |||
| 06/18/2001 | |||
| Air bag light has come on, and horn has failed to function. dealership has not examined vehicle. please provide any additional information/attachments.*ak | |||
| Air bag light stays illuminated while driving. also, cruise control and the horn assemblies are inoperable. dealer has inspected vehicle, and determined that clock spring was defective. please provide additional information.*ak | |||
| 04/01/2001 | |||
| Air bag light on dash has come on. horn has failed to operate, and cruise control no longer works. dealer informed consumer that clock spring assembly would need to be replaced. please provide any additional information/attachments.*ak | |||
| 07/01/1996 | |||
| At about 60k miles, the air bag indicator lamp would occasionally light up. now at over 63k miles, the air bag lamp stays on continuously.*ak | |||
| 05/24/2001 | 0 | ||
| While driving the air bag light could come and stay on for while. horn did not work, stopped working without prior warning. also, cruise control did not work. *ak | |||
| 0 | |||
| Airbag light came on dashboard. dealership is aware of problem. *ak | |||
| 02/01/2001 | 1 | 08/01/1998 | |
| Ea 01 007/air bag clock spring:inoperative horn operation. also, air bag sensor light remained on on. dealer notified and informed consumer that they are unaware of any recall, and any repairs would be at consumer cost.*ak consumer also states cruise control failed.*jb | |||
| 10/15/2000 | 1 | 04/21/1998 | |
| Fuel leakage from top of fuel tank. dealer / manufacturer notified, and informed consumer no recall on that part, and any repairs would be at consumer's expense. please feel free to provide and further details on this matter . *ak the vehicle is experiencing fuel odor inside the vehicle especially at fill up, the consumer believes this may be related to recall work performed several months prior, the dealer noticed leak at the top of the tank but stated that it was not related to prior recall repair (o-ring replacement), fule filter was replaced, air bag light is on. nlm | |||
| 05/11/2001 | 1 | 05/01/1996 | |
| Dealer replaced airbag and clockspring after i reported that the airbag light was on. | |||
| 02/01/2001 | 1 | ||
| Air bag light has come on and will not go off. also, horn and cruise control systems have failed. dealership has not examined vehicle. *ak | |||
| 09/22/2000 | 1 | 03/08/1996 | |
| Air bag light stays on, clockspring has been replaced. *jb | |||
| While traveling air bag indicator light would stay on. dealer has been contacted. technician stated clock spring needed to be replaced. please provide further information.*ak | |||
| 1 | 05/01/1996 | ||
| Intermittently srs light will illuminate when driving, and cruise control becomes inoperable.*ak consumer also states wiper switch was replaced twice, still intermittent wipers fail to operate correctly, also radio does not see cd player, unless vehicle is shut off and on sometimes more than once. *jb | |||
| 05/01/1996 | |||
| Airbag light remained on; horn &cruise control stopped; clockspring replaced at cost of $250. this vehicle has repairs every 2-3 months at cost of $200-400. in addition to regular maintainance. will never buy a chrylser product again. *ak | |||
| 11/01/1998 | |||
| I am aware that some dodge grand caravans have had a problem related to a spring located inside the steering wheel that prevents the airbag from deploying in case of an accident, as well as preventing the horn from operating. i've contacted the dealership and was told that such recall didn't apply to my van, and after checking the vin, it was confirmed that i was not part of that recall. however, when i hear that something that has gone wrong with my van is a recall in other vans, i tend to get a little suspicious.*ak | |||
| 04/01/2001 | 07/01/1997 | ||
| Air bag warning light on. *ak | |||
| 01/01/2001 | 06/01/1996 | ||
| This vehicle had an air bag readiness light that stayed on, as well as the cruise control and horn failing. the clock spring mechanism was relaced by the dealer on 3-22-01 at a cost of roughly $200 to me (the owner). i have heard you are investigating this problem and would like to know if i am able to get reimbursed for this cost. thanks.*ak | |||
| 02/15/2001 | 1 | 03/01/1996 | |
| The airbag and horn are no longer fundtional. the airbag failure light remains on most of the time. an intermittant wiring problem in the dash is suspected. i understand that this is a common problem. | |||
| 03/01/2001 | 1 | 01/01/1996 | |
| Air bag light comes on when steering wheel is turned. probable clock spring failure. front strut tower severely rusted. if strut tower fails, loss of steering control may result. | |||
| 11/01/2000 | 06/01/1996 | ||
| Intermittent failure - off/on for 3 years, total failure - air bag, horn, cruise control, 11/2000 | |||
| 06/15/2000 | 500 | 06/01/1998 | |
| Front windshield wipers turn on every time vehicle makes a turn. air bag light stays on, which does not allow you to use the horn. ongoing transmission problems and in rainy weather-water leaks in from what appears to be the rear window seal. | |||
| 12/01/2000 | 06/01/1996 | ||
| The airbag readiness indicator lamp would come on intermittently while driving and occasionally stay on after startup. the cruise control also did not work. a local dealer indicated that these symptoms may be a clockspring assembly failure and that the airbags would probably not deploy in an accident. i have read that there are many other minivans that have had their clockspring assemblies fail. *ak | |||
| 03/19/2001 | 08/01/1996 | ||
| Started car air bag dash light on , horn does not work, cruise control does not work. had seen news paper story about investigation on this problem for my car, took car to dealer on 03/22/2001, dealer serviced car replaced clockspring,part cost $120.00 labor to install part was $84.60, which i had to pay outof my pocket, dealer said was not a recall as of this date. please include me with theother 164 people that are complaining of a problem with the clockspring on 2.8 million daimlerchryler ag minivans,thank you bill courtney. *ak | |||
| 11/01/1995 | |||
| My airbag light came on, cruise control quit. mechanic says clock spring.*ak | |||
| 02/01/2001 | 04/01/1996 | ||
| Air bag light went on, horn failed, cruise control does not work. this is consistent with problems cited in a assoc. press story on mar 19, 2001.*ak | |||
| 07/12/2000 | 1 | 04/01/1996 | |
| Airbag warning light stayed on, along with inoperative cruise control & horn. *ak | |||
| 03/01/2001 | |||
| A piece inside steering wheel control unit broke. also, air bags/ horn, and cruise control do not work. has not contacted dealer yet. *ak | |||
| 12/01/2000 | 09/01/1996 | ||
| I saw an atricle in the paper, my airbag light was intermittent for several months now always on my stopped working 1 1/2 month ago i haven't checked my cruise control but i will know.*ak | |||
| 02/28/2001 | |||
| Airbag light is on, horn and cruise control do not work. *ak | |||
| 03/03/2001 | |||
| Air bag light would come on and remain after starting and driving vehicle. windshield wipers comes on by themselves. horn fails to function properly when in use.*ak | |||
| 03/01/2001 | 1 | ||
| Airbag light remains on. cruise control will not work, and windshield wipers are activated on their own. *ak | |||
| 09/09/2000 | |||
| Srs light stay illuminated while the vehicle is in motion. also, horn assembly and cruise control are inoperable. dealer has been notified.*ak | |||
| 01/01/2001 | 1 | 09/01/1995 | |
| Air bags/horn, and cruise control all went out. manufacturer has fixed problem.*ak consumer states spring in the steering column broke. *slc | |||
| 12/20/2000 | |||
| Horn, cruise control & air bag indicator light stay lit. consumer has noticed this for a while, but warranty has expired.consumer saw media alert, and will be contacting manufacturer. *ak | |||
| 03/21/2001 | 1 | 04/01/1999 | |
| Airbag light was on, horn and cruise control stopped working. dealer replaced clock spring assembly. *ak *slc | |||
| 03/01/2001 | |||
| Ea 01 007/ air bag clock spring: vehicle experiencing no horn, and air bag light staying on. dealer notified. feel free to provide any further details on this matter. *ak | |||
| 12/01/1999 | 1 | 10/01/1999 | |
| Horn has failed and airbag light has come on. *ak also the cruise control in not working. *yh | |||
| 1 | |||
| The horn/cruise control do not work, and air bag light is illuminated. dealer has been contacted.*ak *jb | |||
| 1 | 07/01/1996 | ||
| Airbag clock spring needed to be replaced because airbag light came on. also, cruise control and horn were inoperative.*ak *slc | |||
| 01/15/2001 | 1 | ||
| Air bag lighton and off/ horn and cruise control failure. *ak air bag light remains on all times. *yh | |||
| 03/17/2001 | |||
| Consumer was driving at approximately 25 to 40 mph when clock spring caused loss of cruise control/ horn, and airbag light was illuminated. please provide any additional information/attachments. *ak | |||
| 02/01/1997 | |||
| Doors do not close properly and do not stay open when opened. a problem with the clock spring has caused the airbags to be inopperable, the cruise control does not work, the horn does not work, and the windshield wipers do not work (it does rain in phoenix sometimes). we had to replace the power window motor in the drivers door. this is the first 6 of 15 problems with this vehicle. *ak | |||
| 02/01/2001 | 1 | 07/01/1996 | |
| Electrical problems with the airbag light coming on/ horn failure and cruise control failure. *ak | |||
| Intermittently srs light comes on while driving, and cruise control becomes inoperable.*ak | |||
| 01/01/2001 | 1 | 02/01/2000 | |
| Air bag light illuminates on dash and horn is inoperable. consumer has contacted dealer, dealer noticed spring in steering column broke, causing problem. spring is on back order. *ak serpentine belt replaced. *slc | |||
| 03/12/2001 | 3 | ||
| Airbag light is on, dealer found clock spring assembly needed to be replaced. *ak consumer states that he had to make 3 different trips to the dealer due to the first 2 trips did not resolve the problem. brakes failed. collapsing gas tank. door locks inoperable. *slc | |||
| 02/15/2001 | |||
| Airbag light stayed on/ horn and cruise control stopped working. *ak | |||
| 12/20/2000 | 1 | 11/01/1995 | |
| Uges on dash would float up or down and not give a true consistent reading. dealer fixed but i was not satisfied with the result - this appeared to be a manufacturer defect. *ak | |||
| 02/02/2001 | 1 | 04/01/1996 | |
| Clock spring fatigued completely disabling drivers airbag, horn and cruise control. *ak | |||
| 12/15/2000 | 1 | 04/01/1999 | |
| The airbag, horn, & cruise control failed. took to dealer - told clock spring assembly failed. will cost about $400 to fix. was told this is a very common defect. would like some assistance from chrysler. this is our family car for a family of six. unsafe to drive in this condition. | |||
| Pe00-032, airbag light came on. took vehicle to dealer . diagnostic test showed that airbag clock spring had failed. *ak | |||
| 12/15/2000 | 1 | 01/01/1996 | |
| Clock spring assembly failed preventing deployment of air bags, horn operation, and cruise control operation. appears to be a common failure!! | |||
| 01/10/1998 | 5 | 09/01/1996 | |
| Air bag light stays on continuosly, the horn no longer works, cruise control no longer works, front interior lights no longer come on when the front doors are opened, cooling fans will not run even with a/c on, hood latch doesn't always release the hood. *ak | |||
| 1 | 09/01/1996 | ||
| The clock spring controling the horn, airbag, and cruise control broke recently making the air bag system useless. according to the service manager this has happened on many of the grand caravans. i feel this should be a recall item and repaired so it will not make the safety system of the car in operative when it fails.*ak | |||
| 03/15/1999 | 1 | 02/01/1999 | |
| Right before vehicle shifts into overdrive there is a jerky motion. dealer cannot find problem, at 40 -45 mph. also, transmission has to be rebuilt, and airbag light stays on. dealer says it's due to an open circuit, brakes replaced twice, rotors replaced. *ak the consumer had transmission problems numerous times. noise in engine while driving due to serpentin belt and tensioner failure. *yh | |||
| 05/09/2000 | 03/01/1996 | ||
| I still had other compnents replaced in my vehicle, but you did not have enough room for all my information. | |||
| Pe96-051, airbag light stays on all the time which could mean failure of the airbag. please provide further information.*ak | |||
| While driving speed control activated without manual operation. air bag warning light remained illuminated, and headlights could not be manually turned off.please give any further details.*ak | |||
| Pe96-008; airbag light started to come on intermittently. after ward lost horn and cruise control function. at that point, consumer took vehicle to dealer, and was told that cause was a defective airbag clock.*ak | |||
| 12/15/1999 | 1 | 02/01/1996 | |
| The tackometer and speedometer flatlined to 0 then returned to normal, the horn and cruise control, have stopped working and the airbag light stays on most of the time. the transmission had a total failure in the highway and had to be rebuilt. the wipers occasionally come on by themselves and cycle a couple of times and then stop and occasionally stop in the middle of the windshield (this has been tothe dealer in madison heights, va several times for repair under warranty, but not since the warranty expired. the left speakers on the sound suystem periodically go off and on while the system is on. the starter went out and had to be replaced the end of june, 2000. | |||
| 04/18/1997 | 4 | 04/01/1996 | |
| 04/1997 - windshield wipers randomly turn on and off. interior lights also go on and off randomly. dealer said, couldn't determine cause. 01/1999 - cruise control and horn stopped working. air bag light constantly on. mechanic said, due to air bag problems | |||
| 08/01/1998 | 06/01/1998 | ||
| Air bag light comes on and off . took it to the dealer and was told the control module & kick spring are bad . chrysler will not repair it unless pay i for it . my question is how can something go bad that has never been used. not to mention the horn doesn't work even though the fuse is good and my wipers come on and off at random. this is all in the steering colum, how ironic. *ak | |||
| 06/10/2000 | 20 | 01/01/1996 | |
| Once van is started, the airbag light stays on plus the horn and cruise control will not work. i have not taken it to a dealer yet. i have posted this problem on the chrysler internet newsgroup website and it appears that many other minivan owners are having or had the same problem. the fix for the problem seems to be to replace the clock spring. will nhtsa force chrysler to do a recall on this problem? thanks | |||
| 08/08/2000 | 0 | ||
| Horn will not work at times, and air bag light will stay on. a spring came out from the inside of the steering column. *ak | |||
| 05/17/2000 | 2 | 11/01/1995 | |
| Windshield wipers still engage by themselves originally repaired 05/99. transmission went out at30904 miles. airbag light came on and horn stopped working had to replace click spring. car stall while driving said it needed tune-up. when using ac or driving in rain and making a turn steering gets stiff and cannot control. interior lights flash dealer could not duplicate. power door locks lock and unlock by themselves. had to replace axle due to it being bent when new transmission was put in. had to get new tires because axle threw off balance. keep replacing batteries. drove car for 10 minutes and fan came on and stayed on after car was turned off. *ak | |||
| While driving the tackometer and speedometer flat lined to zero. also, transmission indicator light went out. consumer shut engine off and restarted vehicle. air bag warning light remained illuminated/ horn and cruise control were inoperable. please give any further details.*ak | |||
| 07/11/2000 | 0 | ||
| While driving air bags light will come on unexpectedly and stay on. technician told consumer to find out information about it.*ak | |||
| 08/01/1999 | 1 | 01/01/1996 | |
| Clock spring in steering wheel needed to be replaced again (est $250). this is the second time within 18 months. this switch controls cruise control, horn, and air bag functions. when it fails, those functions don't work. particularly the air bag and horn are major safety issues. the front wipers would activate for no reason (startling driver) - repaired at owners expense by dealer. door locks have always acted spooky. immedialtley locking after unlocking with fob or with key. dealer found door drivers door switch shorted. repaired at owners expense (est $160). local dealer notified of all problems - have not contact manufaturer directly. | |||
| 04/01/2000 | 07/01/1996 | ||
| Wiring system is suspect, airbag light seems to be symptom but not sure is car is safe. | |||
| 05/20/2000 | 03/01/1996 | ||
| Coolant gauge, tach,and speedometer all flatline at same time and return intermittently, air bag warning light stays on and horn and cruise control stopped working at same time. drivers side sliding door lock works when it wants to. windshield wipers work when they want to when it is cold outside. no fuel leaks until recall repair made then leak developed when tank filled ( dealer fixed). radio does not switch from am to fm unless button pushed 3 or 4 times. just one big electrical lemon. *ak | |||
| 05/01/2000 | |||
| Vehicle experiencing a malfunction within clock spring. also, air bag/ horn and criuse control failed to operate properly. dealer /manufacture. notified, and informed consumer that part was not covered under recall, and any repairs would be at consumer's expense. *ak | |||
| 02/15/2000 | |||
| Vehicle experiencing problem with air bag sensor light remaining on. dealer notified, and informed consumer that problem was due to a clock spring which needed replacement. also, horn failure was caused by air bag moving on to relay switch. dealer informed that repairs would cost consumer $950.00. *ak *ml | |||
| 12/01/1999 | 1 | 07/01/1999 | |
| Air bag module failed causing the air bag light to illuminate. nlm | |||
| 03/05/2000 | 1 | 02/01/1996 | |
| Air bag light now stays on. cruise control no longer works as does horn. will need to replace the clock spring in the steering wheel. *ak | |||
| 02/01/2000 | 1 | 02/01/1996 | |
| Air bag light illuminated. dealer found faulty clockspring, which rendered air bag system inoperable.*ak | |||
| 02/06/2000 | 2 | 05/01/1996 | |
| Air bag sensor light stayed on, causing horn and cruise control to become inoperable. dealer suggested a defective clock spring inside the steering wheel column. cost for repaired around $200, this is a safety hazard for the horn and passive restraint airbag. these components should be in working order at all the time. since it's defective parts there should be some kind of goodwill toward the repairs of these items. it seems like everything gone wrong when the warrenty ran out. should there should be a recall out for these defective parts? i've had noticed there are 3 complaints oid # already out for this van. any support will be grateful!!*ak | |||
| 02/10/1999 | |||
| While driving airbag light stayed illuminated, resulting in loss of horn and speed control. vehicle is being repaired by the dealer . *ak | |||
| 07/07/1996 | 15 | 07/01/1996 | |
| This car has gone to the dealer so many times and not been fixed. after my warrantee expired i took the van to a trusted mechanic and at a great cost to me is the van being repaired. the dealer never once acknowledge or fixed any problems that the independant car mechanic was able to find easily. | |||
| 10/07/1999 | |||
| Airbag light is coming on. clock spring in airbag intermittently opens and closes.*ak | |||
| 09/22/1997 | 1 | 10/01/1995 | |
| I purchased this vehicle october of 1995, in march of 96 the fuse block had to be replaced along with a multi function switch because the wipers would come on by themselves while i was driving, a contact and plunger kit because the right sliding door would not always unlock when using the unlock button, the fuel tank was replaced because it only held 12 gallons of gas when it was supposed to hold 18 - 20, the tank was installed so that the tank was bowed in the middle and the front door panel was reattached to the door and the left sliding door was repaired because it would not unlock with the key. in august of 1997 the switch for the interior lights was replaced because the lights would flicker, the left side sliding door lock was replaced again along with the rear door latch. in sept. 0f 97 a gear was replaced for the power steering, the left sliding door had moulding replaced because the clips were broken. in august of 98 the stereo was replaced because the treble would fade, the vehicle shut off while i was driving no one could explain this phenomenon, the relay switch was replaced and the rack and pinion was replaced also the multi-function switch was replaced again. in sept. of 98 the car was back in the shop because the air bag light came on. evidently when they replaced the relay switch just 7 days earlier things in the dash started working that had not worked up til that point for instance i was not aware that the chime would go off if the blinker was left on for over a mile. it took 7 days to get my car back because they found out that there were never any screws holding the air bag in the module so as far as i know for the two years that my husband and i were driving this car there was no protection by and air bag. this past week july 1, we were on vacation and we had to replace the transmission to the tune of $l771. the car is back in the shop today (7/6) because it appears that the transmission continues to slip and run at high rpm.please help!! | |||
| 05/01/1996 | |||
| This may not be the appropriate forum for this concern, but i was unable to e-mail the web master. i recently read that the nhtsa conducted some suv/van vs. car (accord) crashes, which yielded disproportionate damage in the car and troubling information about the passenger airbags in the dodge caravan. results of the crash test, suggest that deployment of the bag in this 35 mph collision would likely result in serious neck injuries and/or death. as owners of a 1996 dodge grand caravan, we were obviously troubled by this information. i visited your web site today in hopes of finding more information about this recent crash test, but have not been successful in this endeavor. i'm interested in reading the results, if they are available and learning how the nhtsa and/or chrysler plan to address this problem. we are currently in the final month of our 3 year warranty period on our vehicle and i wonder if, based upon the results of this crash test, i can claim that the bag is defective and request either replacement with a new lower-powered bag or repurchase of the vehicle. please advise. thank you! | |||
| 03/24/1997 | 1 | 02/01/1996 | |
| Design of vehicle with air bags is not conducive for drivers 5 feet tall and 110 lbs. | |||
| AIR BAGS - FRONTAL | |||
| 03/07/2007 | 200500 | 1 | 03/14/2005 |
| Tl*the contact owns a 1996 dodge grand caravan. while driving approximately 5 mph downhill in the snow, the brakes locked and the vehicle began to slide. the contact released the brake pedal and the vehicle accelerated. she reapplied the brakes, but they locked again. the contact struck a tree head on and the air bags failed to deploy. the vehicle sustained major damage, but was still able to be driven. the vehicle was taken to the dealer and the error codes revealed that the vehicle was not in a crash, which is possibly why the air bags did not deploy. a police report was filed. the current mileage was 200,552 and failure mileage was 200,500. | |||
| 10/28/2004 | 130000 | 1 | |
| While driving 55 mph the consumer hit a deer. when getting out of the vehicle the owner notice a fire in the engine compartment. no report of air bag deployment. as a result the vehicle burned to the ground. no injuries reported. please provide additional information. *jb | |||
| 06/17/2004 | 1 | ||
| While traveling at 20 mph vehicle was involved in a frontal collision. upon impact, none of the airbags deployed. manufacturer was notified. *ak | |||
| 06/01/2003 | 96000 | 1 | 12/19/2002 |
| I have a 1996 dodge grand caravan and my airbag light stays on, horn and cruise control has gone out. i have 3 other friends with the same problem and i feel this should be a recall fix if so many other same year vehicles have the same exact problem. i even found a website with many others listed having the same problem. i have recently returned from kuwait in the middle east and when i began driving my van again this problem was identified. this is definitely a safety hazard. please let me know if i can take to a dealer near me to have fixed free of charge? *la | |||
| 07/15/2003 | 60000 | 0 | 01/10/1997 |
| Chrysler's improper action on air bag recall #02v293000 . when symptoms appeared 2 years prior to this recall, the dealer replaced both the clock spring and air bag, based on chrysler's best service information. at the time i complained to a regional service representative stating that air bags rarely go bad and only need to be replaced after activation. he agreed by compensating half of the total repair cost. lo and behold this recall shows up identifying this safety issue. i submitted the proper paperwork to chrysler to participate in the recall and they denied the air bag portion of my repair stating it was not part of the recall. i feel total consideration should be given to the entire repair as this was their original solution to this safety issue. i felt my hands were tied at the time of repair because i wanted the safety of having the air bag for my family and was actually afraid of accidental deployment. you should direct chrysler to provide full remedy qualified participants in this program. do not allow them to shirk this obligation. | |||
| 1 | 07/01/1999 | ||
| I own a 1996 dodge grand caravan es. i bought it used with 85000 miles back in 1999. recently my airbag light came on, then the horn stopped working (but would sometimes sound when making turns), the cruise control stopped functioning. this was over a few 2-3 month period this past summer. i asked a mechanic about it, he said it was a recall item from dodge. i called the dodge dealer where i bought the van, and they said they were unaware of any problem with the electrical spring in the steering wheel. they charged me about 200.00 to replace the part. yesterday i heard on the radio it is a recall, so i want to hear it from you. is it a recall? if it is, should the dealership refund my money that was spent replacing the part. i think they knew about the problem/defect all along! thanks, louis.--- dims 11 ivoq entry posted after 12/12/02 cut-over to artemis-----769734. *ak | |||
| 1 | 03/01/1996 | ||
| Air bag light was on constantly indicating clock spring failure according to dealer. wants to be paid for fixing this defective part. scc **dimsii ivoq entry posted after 12/12/02 cut-over to artemis****770792*** | |||
| 08/01/2001 | 99350 | 1 | 01/01/1996 |
| Clock spring has failed (diagnosed by dealer). this is not covered under extended warranty. i feel that this is a safety issue that should be covered by the dealer. it appears that this is a somewhat common failure. request that this matter be looked into as the cost of repair is somewhat high at $88.06 for the part and 136.80 for labor. i think that this item is currently under investigation. thank you for your help. * scc ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis****750168 | |||
| 154000 | 1 | 07/01/1996 | |
| The airbag light began coming on and staying on. also the cruise control stopped working after working intermittently for a month. the clock spring was replaced. this was recalled on many 1996 but not our series. *ph **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770848 | |||
| 08/26/2002 | |||
| Consumer states while driving hit a bump in road and both driver and passenger side airbags deployed. consumer states as a result vehicle was totalled. please provide any further information. *mr | |||
| 07/15/2002 | |||
| Front crash at 40 mph, neither airbag deployed. consumer suffered minor injuries, damage to vehicle unknown at this time.*ak | |||
| 03/24/2002 | 1 | 06/21/1996 | |
| Air bag light will come on and stay on after taking it to the dealer. dealer noted that clock spring in the vehicle will have to be replaced. *ak horn would not operate. *yd | |||
| 03/08/2002 | 1 | 12/01/1995 | |
| Ea 01 007/air bag clockspring: air bag sensor light remains on while driving and horn/cruise control are inoperative, dealer notfied. *ak *tt | |||
| 06/06/2001 | |||
| Ea 01 007/air bag clock spring failure: horn / cruise control are inoperativ, and air bag sensor light remains on while driving. dealer / manufacturer have not been notified at this time. provide any further information .*ak | |||
| 04/01/2001 | |||
| Air bags did not deploy. *ak | |||
| While traveling noticed air bag indication light on, and problems with horn and cruse control. please provide further information.*ak | |||
| 03/14/2001 | 0 | ||
| While driving horn and cruise control stopped working. took to dealer, and they said that clock spring needed to be replaced. also, airbags won't deploy. consumer was worried about this being a safety problem.*ak | |||
| 02/01/2001 | |||
| Ea 01 00; malfunctioning of horn and speed control, and air bag light remaining on. dealer / manufacturer were not notified at this time. feel free to provide any further details on this matter. *ak | |||
| 12/09/2000 | 04/01/1998 | ||
| Service engine light on for the 4th time since july 2000. airbag light just bee fixed, now door is stuck open and has to be closed from inside. windshield wipers come on of their own accord. get it sorted dodge. *ak | |||
| 05/10/2000 | 1 | 03/01/1996 | |
| Drivers air bag, horn and speed control shorted out and inoperable | |||
| 02/01/1999 | |||
| Passenger's airbag did not deploy properly, during a 40 mph frontal crash, staying in the dashboard and not protecting the occupant. the right front passenger went over the airbag and struck the windshield because bag did not fully inflate. vehicle has not been inspected. *ak | |||
| 07/31/1998 | 1 | ||
| While driving at 8mph on a smooth dirt road both air bags deployed without warning. dealer has ben contacted. *ak | |||
| 07/25/1998 | 1 | 03/25/1996 | |
| Almost at stop hit small bump and both air bags deployed. no accident or damage to the vehicle other than the bag deployment. | |||
| 06/21/1998 | 2 | 03/01/1996 | |
| 12 year old child received neck injury in crash. air bags did not deploy. | |||
| 08/14/1997 | 2 | 06/22/1995 | |
| No deployment of driver's/passenger's ait bag during a crash, resulted in injuries to driver. *ak | |||
| 08/21/1996 | 1 | ||
| Passenger's airbag deployed to left instead of rectangular or square shape, did not inflate fully, passenger fell forward to right of airbag, caused injuries.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 03/31/2004 | 2 | ||
| While driving srs light appeared on the dashboard and remained on. also, horn didn't not work. consumer took vehicle to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak | |||
| 04/01/2001 | 1 | 05/01/1996 | |
| An electrical short was causing airbag light to stay on. dealer has replaced clock spring assembly, and not horn. however horn touch pad had a short causing the horn not to function. dealer was looking into the problem.*ak dealer had to disconnect the horn to make it inoperative because the cost was 649 dollars, consumer feels this failure is because of the faulty clockspring assembly that shorted. *slc | |||
| 10/19/1999 | |||
| Vehicle was experiencing ongoing / intermittent problem with air bag senosr light coming on. condsumer believed this problem causes horn and cruise control failure as well. dealer notifed, and repaired / replaced air bag module and clock spring. would like nhtsa to provide additional information on this matter. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 07/28/2002 | |||
| Consumer states that the air bag light comes and and stays on and the horn is inopertive. dealer contacted had the clock spring replaced. this is a common problem. ts | |||
| 12/01/2001 | 1 | 12/01/2098 | |
| The clockspring failure caused several components to stop functioning including the driver side airbag, horn and cruise control. i understand this is a fairly common problem among dodge vehicles and am upset that they first charge a sizable diagnostic fee only to determine that this common problem has occurred rather than offering a free part replacement which would render the diagnostic uncessary. the air bag and horn should be considered by dodge to be safety components and if this clockspring assembly is a commonly defective part, it should be replaced as part of a recall program.*ak | |||
| Was driving, and was about to make a turn, when vehicle lost power. driver lost control of vehicle. applied brakes to stop. had checked vehicle & noticed pulley belt had came off. tension bracket had failed (serpentine belt). also, driver's side air bag did not deploy. *ak | |||
| 04/10/2000 | 03/01/1996 | ||
| Air bag disabled drivers side, horn disabled, cruise control disabled. *ak | |||