Consumer Complaints


Fail datemilesoccurencesPurchase date
COMMUNICATIONS - HORN ASSEMBLY
07/07/2007800001
 There are many problems with my 1996 dodge grand caravan. 1. the windshield and rear wipers will go on an off when they want too. sometimes when you turn them on you can't turn them off. the back one will come on sometimes when starting the car. 2. the horn all of a sudden stopped working. 3. when my van hit around 80,00 miles the air cond. stopped working and doesn't get cold. took it to a place to check and they said it was a know problem with dodge. and that it would cost around 1,500.00 to repair. *tr
05/06/2003800001
 The van will start then immediately turn off. it does this more when it is hot outside. if you let the vehicle sit for about 4 hours in the shade it will start and get you to your next destination. if the weather is too hot it won't start until the weather changes to cooler. i have replaced the starter, two computers, got the circuit board cold soldered. replaced the battery and can't remember all the rest. it still has this problem. it seems to be very common. there is a web site topix.com that has a forum just for this problem. no one has been able to fix it completely. some one some where has got to know how to fix this problem. also the clock spring is under recall. once you get the recall done after a few years the spring breaks again and they don't fix it again. so i no longer have a horn or airbags that work. *tr
03/31/20042
 While driving srs light appeared on the dashboard and remained on. also, horn didn't not work. consumer took vehicle to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak
06/01/200396000112/19/2002
 I have a 1996 dodge grand caravan and my airbag light stays on, horn and cruise control has gone out. i have 3 other friends with the same problem and i feel this should be a recall fix if so many other same year vehicles have the same exact problem. i even found a website with many others listed having the same problem. i have recently returned from kuwait in the middle east and when i began driving my van again this problem was identified. this is definitely a safety hazard. please let me know if i can take to a dealer near me to have fixed free of charge? *la
01/02/2003
 Consumer stated vehicle's horn is not working due to electrical problems. dealer won't repair. please provide additional information. ts
10/01/2001107/01/2000
 The following components do not work, horn, cruise control and the airbag light stays on all the time. dt
01/01/200209/01/2000
 Airbag light has illuminated on the dash and horn is no longer inoperative. mr
09/05/2002
 Air bag light was on all the time. cruise control and horn were not fuctioning correctly.dealer was contacted. *ak
08/03/2002102/01/2096
 The clockspring in the steering column failed. this causes the horn, cruise control and airbag system to fail. there is no indication that the horn is out. only the airbag light on the dash comes on. you don't know the horn is out until you need it! i had the same problem on my personal van and on my company van. they were bought from different dealers at different times. it is very hard to believe that a single driver can have the same problem on two different cars without there being an inherent design defect in this part. please investigate this problem before lives are lost through the loss of the horn or airbags that don't work when needed. the conductors that feed the explosive charge to the airbag are open during this continuous fault and the airbag will not deploy in an accident.*ak
06/03/2000102/01/2096
 The clockspring failed on the date indicated. the air-bag, horn and cruise control were non-functional during the failure. i replaced the unit with a new one. i investigated why the unit failed by disassembling it. the flat ribbon cable in the unit failed from inadequate strain relief at the point of connection. all 5 conductors were broken due to repeated hard bending without adequate support at the connection point.*ak
08/03/2002101/01/2096
 Airbag indicator light came on and noted horn and cruise control were inoperable. research indicates airbag clock spring failure located in steering wheel. intend to report to dealer.*ak
09/30/200105/01/2001
 Horn, cruise control, windshield wipers stopped working same time air bag light illuminated. *ak
09/01/2096
 The air bag light is on and the horn will no longer work. i understand that this is a common problem among caravan owners.*ak
08/01/2002104/01/2096
 Failure of the clockspring that controls three safety devices, the air bag.the horn and the speed control.*ak
09/01/2099
 Air bag light came on, and horn and cruise control failed simultaneously. many other 1996 grand caravan owners have reported this same failure, and have been told the clock spring has failed. given the number of identical complaints, this should be a recall item. i'm certain many more owners would report this if they were aware of so many others experiencing this problem, but give the modest cost of repair ($250 est.), most people have probably paid for this repair without reporting it since the potential safety problems are so serious (no horn or air bag!!) given the modest cost of repair and the serious injury that could result from not correcting this, dodge should pay for this repair before someone is injured or killed. isn't this what nhtsa is for? please help force dodge to be responsible. similar models and other model years have had problems with the same part, as well. please respond, and let me know what i can do to encourage dodge to correct this situation.*ak
04/20/2002102/01/2002
 No horn, no cruise control, clicking in column. and air bag light is on. *ak
04/23/200206/01/2099
 The three components have ceased to work, apparently due to the clockspring. from information on the internet this is a frequent problem with theses vehicles.*ak
02/01/2002
 Airbag light was on, horn and cruise control stopped working, as well. dealer has not been contacted.*ak
05/01/2002
 Ea 01007; airbag light illuminates and stays on. horn and cruise control are not operating as well. dealer was notified, and a apppoiontment was made. please provide more information.*ak
06/28/2002
 Airbag light is on, horn and cruise control stopped working.*ak
05/10/2002
 Airbag light is on, horn stopped working, and cruise control works intermittently.*ak
06/19/200203/01/2096
 At 57k miles, the light came on for the airbag. this caused failure of horn & airbag.the manufacturer said it wasn't their problem. dealer said they have had multiple cases of this. but each refused to repair it at no cost and charged over $300 for the safety repair. i am deeply concerned that this safety issue is not covered. it can cause financial hardships for not only us, but others as well. this vehicle has never been wrecked and i am the original owner. it appears that chrysler has put a price on safety allowing those who cannot afford to repair their defective airbags to risk injury or death. please let us know what can be done for the manufacturer to assume responsibility. thanks, i appreciate your help.*ak
12/01/2001112/01/2098
 The clockspring failure caused several components to stop functioning including the driver side airbag, horn and cruise control. i understand this is a fairly common problem among dodge vehicles and am upset that they first charge a sizable diagnostic fee only to determine that this common problem has occurred rather than offering a free part replacement which would render the diagnostic uncessary. the air bag and horn should be considered by dodge to be safety components and if this clockspring assembly is a commonly defective part, it should be replaced as part of a recall program.*ak
05/01/2002101/01/2001
 Ea 01 007 air bag clockspring: consumer states the air bag light remains on while driving, also the horn and the cruise control works intermittently when turning to the right. the dealer notified. *jb dealer stated it could be a bad wire int he steering column or the clock spring, but could not determine problem unless steering wheel is taken apart. *tt
 Air bag sensor light came on and stayed on all day, indicating a malfunction of air bags/ horn, and cruise control.*ak
05/02/2002109/01/2096
 Airbag light illuminated; horn inoperative; cruize control inoperative. dealer replaced the clockspring ($297). turns out every '96 caravan owner i know has had this fail, and i didn't even know the horn wouldn't have worked if i'd needed it until the dealer pointed it out.*ak
01/02/200207/01/2097
 Horn, cruise control, airbag have stopped working - clock spring problem???*ak
03/24/2002106/21/1996
 Air bag light will come on and stay on after taking it to the dealer. dealer noted that clock spring in the vehicle will have to be replaced. *ak horn would not operate. *yd
06/15/200104/01/1999
 Clockspring problem -- airbag light on, no cruise control or horn failed. *ak
02/01/200110/01/1999
 1996 dodge caravan has the very common dodge oil leak...airbag light on also..horn does not work. *ak
06/01/2000
 The airbag indicator has turned on and will not go out. no failure codes are repoted. the horn will not work and the cruise control will not work. the windshield wipers go on by themselves occasionally. the left door lock will unlock and lock quickly when the key is turned to open the door.*ak
12/20/2001106/01/1996
 The failure of the clockspring assembly resulted in the air bag light being illuminated, and i'm assuming that the drivers side bag was also inoperative. the horn and cruise control were definitely inoperative. i purchased a replacement clockspring ($75) and installed it myself (2 hours). the nature and frequency of this failure would seem to warrant a recall, in my opinion.
12/01/1998106/01/1996
 I have a grand caravan es purchased new in 1996. about two years ago the air bag, cruise control and the horn all quit at once. being under extended warranty i returned the vehicle to the dealer. the dealer diagnosed the problem as a broken clock (sp.) spring located behind the air bag. this device apparently affects all three non-working systems, and was not a warranty item, $350 to fix. the dealer said it was a problem with dodge trucks and a recall could be in the works additionally, for some reason during cold weather my turn signals stop working, as the lever enters the stalk in the clock spring area i suspicion it is affecting them also.
01/16/2002208/01/1998
 Airbag light , horn,and cruise doesn't work
12/01/20011
 Air bag light on the instrument panel illuminated, horn failed to operate, and cruise control was inoperable. dealership has examined vehicle, and determined clockspring assembly was faulty, and had to replaced at the consumer's expense. please provide any additional information / documentation.*ak
09/25/200103/01/1996
 The air back indicator light stays iluminated. was informed by dealer that clock spring was failing and that this controls the horn, cruise control and airbag. eventually this would fail completely and we would lose the proper function of these components (which in my mind is a safety hazard and should be recalled/fixed free of charge by chrylser. *ak
10/17/2001106/01/1996
 Airbag light came on permanently on 10/10/01. shortly thereafter, discovered both horn and cruise control inoperable. remembered internet report about nhtsa stepping up probe of chrylser minivans for clockspring failure complaints (internet report from 3/2000). mentioned report to dealer personnel when took vehicle in to dodge dealer for service. they indicated no formal recall on this part yet, but save receipt in event future recall required. sending this information as further evidence to nhtsa that there is a problem with this part on these particular vehicles.*ak
10/10/200108/01/2000
 The aibbag light is on, the horn and the cruise control do not work.*ak
10/01/2001101/01/1996
 Clock spring connector providing vehicle with horn, driver air bag, and cruise control have worn out prematurely leaving vehicle with no horn, drivers air bag, and cruise control.
09/15/2001
 Airbag light came on, horn and cruise control stopped working. clock spring assembly needs to be replaced.*ak
101/01/1997
 We had an internet article from march on this issue. a recall was being considered. the airbag light is on and the horn and cruise don't work, identical to the description in the article.*ak
09/07/2001105/01/1996
 Airbag light came on, horn and cruise control stopped working. dealer replaced clock spring assembly.*ak *slc
07/01/1996
 In october of 1999, our van was overheating and we had to have the radiator fan relay replaced. two weeks later we received a recall notice and were reimbursed by daimler chrysler. in february 2001 our airbag indicator light came on and the horn stopped working. we replaced the clock spring. in june 2001 we had to replace our fuel tank because it was cracked. we continued to smell gas and had to have our fuel rail replaced because it was leaking fuel onto the engine. we were told not to drive it because it could catch on fire.*ak
07/31/2001101/01/1996
 Local chrysler was contacted to investigate reason air bag light remains lit constatly, cruise control does not work, and horn does not work. cost was $80 to trouble shoot, and additional $250 estimated to repair - i refused repair
06/01/2001109/01/1996
 Clockspring assembly failure/ airbag, horn failed to work. dealer advised recall on same assembly for trucks, not effecting mini-vans.
07/30/2001111/01/2000
 Clockspring failed - airbag, horn, cruise control will not operate. very serious safety problem. part should be recalled.*ak
08/08/2001
 Ea o1 007/air bag clockspring: air bag sensor light remaining on while driving. also, inoperative horn. dealer notified. feel free to provide any further information.*ak
07/03/200103/01/2000
 Clockspring failed causing airbag, horn, cruise control to be inoperable. *ak
05/25/2001104/01/1998
 The clockspring assembly failed . the airbag light stayed on, the horn failed to work, and the cruise control would not work. i read a report in the newspaper on march 20, 2001 stating the nhtsa was looking at this problem in 96-2000 chyr. vans. the vehicle was repaired at my expense.*ak
07/03/200103/01/2000
 Clockspring failed causing airbag, horn, cruise control to be inoperable. *ak
07/25/2001104/22/1996
 Was driving vehicle when air bag would flash on/off before becoming solid. this problem affected the horn and cruise control. have taken to dealership, and was informed by mechanic that clockspring was broken.*ak
 Airbag light stays on at all times which is effecting cruise control and horn. neither item works because of air bag light. have not contacted dealer. please add vin. *ak
 Horn ,cruise control,does not work and the gas light will come on and make a beeping sound for no reason. *ak
06/06/2001
 Ea 01 007/air bag clock spring failure: horn / cruise control are inoperativ, and air bag sensor light remains on while driving. dealer / manufacturer have not been notified at this time. provide any further information .*ak
 Air bag light stays illuminated while driving. also, cruise control and the horn assemblies are inoperable. dealer has inspected vehicle, and determined that clock spring was defective. please provide additional information.*ak
04/01/2001
 Air bag light on dash has come on. horn has failed to operate, and cruise control no longer works. dealer informed consumer that clock spring assembly would need to be replaced. please provide any additional information/attachments.*ak
05/24/20010
 While driving the air bag light could come and stay on for while. horn did not work, stopped working without prior warning. also, cruise control did not work. *ak
02/01/2001108/01/1998
 Ea 01 007/air bag clock spring:inoperative horn operation. also, air bag sensor light remained on on. dealer notified and informed consumer that they are unaware of any recall, and any repairs would be at consumer cost.*ak consumer also states cruise control failed.*jb
02/01/20011
 Air bag light has come on and will not go off. also, horn and cruise control systems have failed. dealership has not examined vehicle. *ak
05/01/1996
 Airbag light remained on; horn &cruise control stopped; clockspring replaced at cost of $250. this vehicle has repairs every 2-3 months at cost of $200-400. in addition to regular maintainance. will never buy a chrylser product again. *ak
11/01/1998
 I am aware that some dodge grand caravans have had a problem related to a spring located inside the steering wheel that prevents the airbag from deploying in case of an accident, as well as preventing the horn from operating. i've contacted the dealership and was told that such recall didn't apply to my van, and after checking the vin, it was confirmed that i was not part of that recall. however, when i hear that something that has gone wrong with my van is a recall in other vans, i tend to get a little suspicious.*ak
01/01/200106/01/1996
 This vehicle had an air bag readiness light that stayed on, as well as the cruise control and horn failing. the clock spring mechanism was relaced by the dealer on 3-22-01 at a cost of roughly $200 to me (the owner). i have heard you are investigating this problem and would like to know if i am able to get reimbursed for this cost. thanks.*ak
02/15/2001103/01/1996
 The airbag and horn are no longer fundtional. the airbag failure light remains on most of the time. an intermittant wiring problem in the dash is suspected. i understand that this is a common problem.
11/01/200006/01/1996
 Intermittent failure - off/on for 3 years, total failure - air bag, horn, cruise control, 11/2000
03/19/200108/01/1996
 Started car air bag dash light on , horn does not work, cruise control does not work. had seen news paper story about investigation on this problem for my car, took car to dealer on 03/22/2001, dealer serviced car replaced clockspring,part cost $120.00 labor to install part was $84.60, which i had to pay outof my pocket, dealer said was not a recall as of this date. please include me with theother 164 people that are complaining of a problem with the clockspring on 2.8 million daimlerchryler ag minivans,thank you bill courtney. *ak
03/01/2001
 A piece inside steering wheel control unit broke. also, air bags/ horn, and cruise control do not work. has not contacted dealer yet. *ak
07/12/2000104/01/1996
 Airbag warning light stayed on, along with inoperative cruise control & horn. *ak
02/01/200104/01/1996
 Air bag light went on, horn failed, cruise control does not work. this is consistent with problems cited in a assoc. press story on mar 19, 2001.*ak
02/28/2001
 Airbag light is on, horn and cruise control do not work. *ak
03/03/2001
 Air bag light would come on and remain after starting and driving vehicle. windshield wipers comes on by themselves. horn fails to function properly when in use.*ak
09/09/2000
 Srs light stay illuminated while the vehicle is in motion. also, horn assembly and cruise control are inoperable. dealer has been notified.*ak
 While traveling noticed air bag indication light on, and problems with horn and cruse control. please provide further information.*ak
01/01/2001109/01/1995
 Air bags/horn, and cruise control all went out. manufacturer has fixed problem.*ak consumer states spring in the steering column broke. *slc
12/20/2000
 Horn, cruise control & air bag indicator light stay lit. consumer has noticed this for a while, but warranty has expired.consumer saw media alert, and will be contacting manufacturer. *ak
03/01/2001
 Ea 01 007/ air bag clock spring: vehicle experiencing no horn, and air bag light staying on. dealer notified. feel free to provide any further details on this matter. *ak
03/21/2001104/01/1999
 Airbag light was on, horn and cruise control stopped working. dealer replaced clock spring assembly. *ak *slc
107/01/1996
 Airbag clock spring needed to be replaced because airbag light came on. also, cruise control and horn were inoperative.*ak *slc
12/01/1999110/01/1999
 Horn has failed and airbag light has come on. *ak also the cruise control in not working. *yh
1
 The horn/cruise control do not work, and air bag light is illuminated. dealer has been contacted.*ak *jb
03/14/20010
 While driving horn and cruise control stopped working. took to dealer, and they said that clock spring needed to be replaced. also, airbags won't deploy. consumer was worried about this being a safety problem.*ak
01/15/20011
 Air bag lighton and off/ horn and cruise control failure. *ak air bag light remains on all times. *yh
03/17/2001
 Consumer was driving at approximately 25 to 40 mph when clock spring caused loss of cruise control/ horn, and airbag light was illuminated. please provide any additional information/attachments. *ak
02/01/1997
 Doors do not close properly and do not stay open when opened. a problem with the clock spring has caused the airbags to be inopperable, the cruise control does not work, the horn does not work, and the windshield wipers do not work (it does rain in phoenix sometimes). we had to replace the power window motor in the drivers door. this is the first 6 of 15 problems with this vehicle. *ak
02/01/2001
 Ea 01 00; malfunctioning of horn and speed control, and air bag light remaining on. dealer / manufacturer were not notified at this time. feel free to provide any further details on this matter. *ak
01/01/2001102/01/2000
 Air bag light illuminates on dash and horn is inoperable. consumer has contacted dealer, dealer noticed spring in steering column broke, causing problem. spring is on back order. *ak serpentine belt replaced. *slc
02/15/2001
 Airbag light stayed on/ horn and cruise control stopped working. *ak
12/20/2000111/01/1995
 Uges on dash would float up or down and not give a true consistent reading. dealer fixed but i was not satisfied with the result - this appeared to be a manufacturer defect. *ak
02/02/2001104/01/1996
 Clock spring fatigued completely disabling drivers airbag, horn and cruise control. *ak
12/15/2000104/01/1999
 The airbag, horn, & cruise control failed. took to dealer - told clock spring assembly failed. will cost about $400 to fix. was told this is a very common defect. would like some assistance from chrysler. this is our family car for a family of six. unsafe to drive in this condition.
01/10/1998509/01/1996
 Air bag light stays on continuosly, the horn no longer works, cruise control no longer works, front interior lights no longer come on when the front doors are opened, cooling fans will not run even with a/c on, hood latch doesn't always release the hood. *ak
 Pe96-008; airbag light started to come on intermittently. after ward lost horn and cruise control function. at that point, consumer took vehicle to dealer, and was told that cause was a defective airbag clock.*ak
12/15/1999102/01/1996
 The tackometer and speedometer flatlined to 0 then returned to normal, the horn and cruise control, have stopped working and the airbag light stays on most of the time. the transmission had a total failure in the highway and had to be rebuilt. the wipers occasionally come on by themselves and cycle a couple of times and then stop and occasionally stop in the middle of the windshield (this has been tothe dealer in madison heights, va several times for repair under warranty, but not since the warranty expired. the left speakers on the sound suystem periodically go off and on while the system is on. the starter went out and had to be replaced the end of june, 2000.
04/18/1997404/01/1996
 04/1997 - windshield wipers randomly turn on and off. interior lights also go on and off randomly. dealer said, couldn't determine cause. 01/1999 - cruise control and horn stopped working. air bag light constantly on. mechanic said, due to air bag problems
06/10/20002001/01/1996
 Once van is started, the airbag light stays on plus the horn and cruise control will not work. i have not taken it to a dealer yet. i have posted this problem on the chrysler internet newsgroup website and it appears that many other minivan owners are having or had the same problem. the fix for the problem seems to be to replace the clock spring. will nhtsa force chrysler to do a recall on this problem? thanks
08/08/20000
 Horn will not work at times, and air bag light will stay on. a spring came out from the inside of the steering column. *ak
05/17/2000211/01/1995
 Windshield wipers still engage by themselves originally repaired 05/99. transmission went out at30904 miles. airbag light came on and horn stopped working had to replace click spring. car stall while driving said it needed tune-up. when using ac or driving in rain and making a turn steering gets stiff and cannot control. interior lights flash dealer could not duplicate. power door locks lock and unlock by themselves. had to replace axle due to it being bent when new transmission was put in. had to get new tires because axle threw off balance. keep replacing batteries. drove car for 10 minutes and fan came on and stayed on after car was turned off. *ak
04/10/200003/01/1996
 Air bag disabled drivers side, horn disabled, cruise control disabled. *ak
05/01/2000
 Vehicle experiencing a malfunction within clock spring. also, air bag/ horn and criuse control failed to operate properly. dealer /manufacture. notified, and informed consumer that part was not covered under recall, and any repairs would be at consumer's expense. *ak
02/15/2000
 Vehicle experiencing problem with air bag sensor light remaining on. dealer notified, and informed consumer that problem was due to a clock spring which needed replacement. also, horn failure was caused by air bag moving on to relay switch. dealer informed that repairs would cost consumer $950.00. *ak *ml
107/01/1999
 The horn is inoperable. nlm
03/05/2000102/01/1996
 Air bag light now stays on. cruise control no longer works as does horn. will need to replace the clock spring in the steering wheel. *ak
02/06/2000205/01/1996
 Air bag sensor light stayed on, causing horn and cruise control to become inoperable. dealer suggested a defective clock spring inside the steering wheel column. cost for repaired around $200, this is a safety hazard for the horn and passive restraint airbag. these components should be in working order at all the time. since it's defective parts there should be some kind of goodwill toward the repairs of these items. it seems like everything gone wrong when the warrenty ran out. should there should be a recall out for these defective parts? i've had noticed there are 3 complaints oid # already out for this van. any support will be grateful!!*ak
02/10/1999
 While driving airbag light stayed illuminated, resulting in loss of horn and speed control. vehicle is being repaired by the dealer . *ak
10/19/1999
 Vehicle was experiencing ongoing / intermittent problem with air bag senosr light coming on. condsumer believed this problem causes horn and cruise control failure as well. dealer notifed, and repaired / replaced air bag module and clock spring. would like nhtsa to provide additional information on this matter. *ak
10/06/1998111/01/1996
 Soon after purchase airbag light would intermittenly come on, however, my husband had an accident in november of 98 and they did not deploy and have remained on all the time. also, our horn and cruise quit working and still does not. we don't know if it was because of accident or body repair. we have been attempting to get our car ins. co. to do something but to date they still haven't.
10/30/1996
 Transmission/steering column/horn/struts/brakes/sway bars/battery/windshield wiper switch and a/c condensor failed.
09/26/1996202/16/1996
 Horn failed.