Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - LINKAGES | ||||||
| EA97002 | CHRYSLER GROUP LLC | 01/31/1997 | 02/10/1998 | FUEL TANK LEAKS | ||
| Alleged fuel leaks where the fuel pump/sending unit joins the tank | ||||||
| EA99013 | CHRYSLER GROUP LLC | 06/11/1999 | 08/10/2001 | POST COLLISION FUEL SYSTEM | ||
| PE96051 | CHRYSLER GROUP LLC | 08/19/1996 | 01/31/1997 | FUEL LEAKS FROM THE GAS TANK | 99V216000 | |
| Fuel leaks where the fuel pump joins the gas tank. | ||||||
| RQ00008 | CHRYSLER GROUP LLC | 03/09/2000 | 03/18/2002 | DC MINIVAN FUEL INJECTOR RAIL LEAK | 00V268000 | |
| Leakage of the fuel injector rails allegedly from nitrile rubber o-rings, resulting in engine compartment fires | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 09/01/2000 | |||
| Mr | |||
| 09/05/2002 | |||
| Air bag light was on all the time. cruise control and horn were not fuctioning correctly.dealer was contacted. *ak | |||
| 08/03/2002 | 1 | 02/01/2096 | |
| The clockspring in the steering column failed. this causes the horn, cruise control and airbag system to fail. there is no indication that the horn is out. only the airbag light on the dash comes on. you don't know the horn is out until you need it! i had the same problem on my personal van and on my company van. they were bought from different dealers at different times. it is very hard to believe that a single driver can have the same problem on two different cars without there being an inherent design defect in this part. please investigate this problem before lives are lost through the loss of the horn or airbags that don't work when needed. the conductors that feed the explosive charge to the airbag are open during this continuous fault and the airbag will not deploy in an accident.*ak | |||
| 06/03/2000 | 1 | 02/01/2096 | |
| The clockspring failed on the date indicated. the air-bag, horn and cruise control were non-functional during the failure. i replaced the unit with a new one. i investigated why the unit failed by disassembling it. the flat ribbon cable in the unit failed from inadequate strain relief at the point of connection. all 5 conductors were broken due to repeated hard bending without adequate support at the connection point.*ak | |||
| 08/03/2002 | 1 | 01/01/2096 | |
| Airbag indicator light came on and noted horn and cruise control were inoperable. research indicates airbag clock spring failure located in steering wheel. intend to report to dealer.*ak | |||
| 09/30/2001 | 05/01/2001 | ||
| Horn, cruise control, windshield wipers stopped working same time air bag light illuminated. *ak | |||
| 08/01/2002 | 1 | 04/01/2096 | |
| Failure of the clockspring that controls three safety devices, the air bag.the horn and the speed control.*ak | |||
| 09/01/2099 | |||
| Air bag light came on, and horn and cruise control failed simultaneously. many other 1996 grand caravan owners have reported this same failure, and have been told the clock spring has failed. given the number of identical complaints, this should be a recall item. i'm certain many more owners would report this if they were aware of so many others experiencing this problem, but give the modest cost of repair ($250 est.), most people have probably paid for this repair without reporting it since the potential safety problems are so serious (no horn or air bag!!) given the modest cost of repair and the serious injury that could result from not correcting this, dodge should pay for this repair before someone is injured or killed. isn't this what nhtsa is for? please help force dodge to be responsible. similar models and other model years have had problems with the same part, as well. please respond, and let me know what i can do to encourage dodge to correct this situation.*ak | |||
| 04/20/2002 | 1 | 02/01/2002 | |
| No horn, no cruise control, clicking in column. and air bag light is on. *ak | |||
| 04/23/2002 | 06/01/2099 | ||
| The three components have ceased to work, apparently due to the clockspring. from information on the internet this is a frequent problem with theses vehicles.*ak | |||
| 02/01/2002 | |||
| Airbag light was on, horn and cruise control stopped working, as well. dealer has not been contacted.*ak | |||
| 05/01/2002 | |||
| Ea 01007; airbag light illuminates and stays on. horn and cruise control are not operating as well. dealer was notified, and a apppoiontment was made. please provide more information.*ak | |||
| 06/28/2002 | |||
| Airbag light is on, horn and cruise control stopped working.*ak | |||
| 05/10/2002 | |||
| Airbag light is on, horn stopped working, and cruise control works intermittently.*ak | |||
| 06/19/2002 | 03/01/2096 | ||
| At 57k miles, the light came on for the airbag. this caused failure of horn & airbag.the manufacturer said it wasn't their problem. dealer said they have had multiple cases of this. but each refused to repair it at no cost and charged over $300 for the safety repair. i am deeply concerned that this safety issue is not covered. it can cause financial hardships for not only us, but others as well. this vehicle has never been wrecked and i am the original owner. it appears that chrysler has put a price on safety allowing those who cannot afford to repair their defective airbags to risk injury or death. please let us know what can be done for the manufacturer to assume responsibility. thanks, i appreciate your help.*ak | |||
| 12/01/2001 | 1 | 12/01/2098 | |
| The clockspring failure caused several components to stop functioning including the driver side airbag, horn and cruise control. i understand this is a fairly common problem among dodge vehicles and am upset that they first charge a sizable diagnostic fee only to determine that this common problem has occurred rather than offering a free part replacement which would render the diagnostic uncessary. the air bag and horn should be considered by dodge to be safety components and if this clockspring assembly is a commonly defective part, it should be replaced as part of a recall program.*ak | |||
| 05/01/2002 | 1 | 01/01/2001 | |
| Ea 01 007 air bag clockspring: consumer states the air bag light remains on while driving, also the horn and the cruise control works intermittently when turning to the right. the dealer notified. *jb dealer stated it could be a bad wire int he steering column or the clock spring, but could not determine problem unless steering wheel is taken apart. *tt | |||
| 05/02/2002 | 1 | 09/01/2096 | |
| Airbag light illuminated; horn inoperative; cruize control inoperative. dealer replaced the clockspring ($297). turns out every '96 caravan owner i know has had this fail, and i didn't even know the horn wouldn't have worked if i'd needed it until the dealer pointed it out.*ak | |||
| Air bag sensor light came on and stayed on all day, indicating a malfunction of air bags/ horn, and cruise control.*ak | |||
| 01/02/2002 | 07/01/2097 | ||
| Horn, cruise control, airbag have stopped working - clock spring problem???*ak | |||
| 06/15/2001 | 04/01/1999 | ||
| Clockspring problem -- airbag light on, no cruise control or horn failed. *ak | |||
| 06/01/2000 | |||
| The airbag indicator has turned on and will not go out. no failure codes are repoted. the horn will not work and the cruise control will not work. the windshield wipers go on by themselves occasionally. the left door lock will unlock and lock quickly when the key is turned to open the door.*ak | |||
| 02/06/2002 | 1 | 04/01/1996 | |
| The clockspring acts as an electrical conduit for the driver's air bag, horn and cruise control. when it breaks one or more of these systems fails without warning. i feel that it is a very dangerous defect. i have never had a clockspring fail on any other car that i have owned, several of which have gone well beyond 100,000 miles.*ak | |||
| 12/20/2001 | 1 | 06/01/1996 | |
| The failure of the clockspring assembly resulted in the air bag light being illuminated, and i'm assuming that the drivers side bag was also inoperative. the horn and cruise control were definitely inoperative. i purchased a replacement clockspring ($75) and installed it myself (2 hours). the nature and frequency of this failure would seem to warrant a recall, in my opinion. | |||
| 08/01/1996 | |||
| No summary listed for abov evehicle. *ak | |||
| 12/01/1998 | 1 | 06/01/1996 | |
| I have a grand caravan es purchased new in 1996. about two years ago the air bag, cruise control and the horn all quit at once. being under extended warranty i returned the vehicle to the dealer. the dealer diagnosed the problem as a broken clock (sp.) spring located behind the air bag. this device apparently affects all three non-working systems, and was not a warranty item, $350 to fix. the dealer said it was a problem with dodge trucks and a recall could be in the works additionally, for some reason during cold weather my turn signals stop working, as the lever enters the stalk in the clock spring area i suspicion it is affecting them also. | |||
| 01/16/2002 | 2 | 08/01/1998 | |
| Airbag light , horn,and cruise doesn't work | |||
| 12/01/2001 | 1 | ||
| Air bag light on the instrument panel illuminated, horn failed to operate, and cruise control was inoperable. dealership has examined vehicle, and determined clockspring assembly was faulty, and had to replaced at the consumer's expense. please provide any additional information / documentation.*ak | |||
| 09/25/2001 | 03/01/1996 | ||
| The air back indicator light stays iluminated. was informed by dealer that clock spring was failing and that this controls the horn, cruise control and airbag. eventually this would fail completely and we would lose the proper function of these components (which in my mind is a safety hazard and should be recalled/fixed free of charge by chrylser. *ak | |||
| 10/17/2001 | 1 | 06/01/1996 | |
| Airbag light came on permanently on 10/10/01. shortly thereafter, discovered both horn and cruise control inoperable. remembered internet report about nhtsa stepping up probe of chrylser minivans for clockspring failure complaints (internet report from 3/2000). mentioned report to dealer personnel when took vehicle in to dodge dealer for service. they indicated no formal recall on this part yet, but save receipt in event future recall required. sending this information as further evidence to nhtsa that there is a problem with this part on these particular vehicles.*ak | |||
| 10/10/2001 | 08/01/2000 | ||
| The aibbag light is on, the horn and the cruise control do not work.*ak | |||
| 10/01/2001 | 1 | 01/01/1996 | |
| Clock spring connector providing vehicle with horn, driver air bag, and cruise control have worn out prematurely leaving vehicle with no horn, drivers air bag, and cruise control. | |||
| 09/15/2001 | |||
| Airbag light came on, horn and cruise control stopped working. clock spring assembly needs to be replaced.*ak | |||
| 1 | 01/01/1997 | ||
| We had an internet article from march on this issue. a recall was being considered. the airbag light is on and the horn and cruise don't work, identical to the description in the article.*ak | |||
| 09/07/2001 | 1 | 05/01/1996 | |
| Airbag light came on, horn and cruise control stopped working. dealer replaced clock spring assembly.*ak *slc | |||
| 02/02/2001 | 01/01/1996 | ||
| Belt tensioner failed causing loss of steering. this is the 2nd time this component has failed. this is also the second time i've had problems with the cruise control. this time the problem is the clock spring, also causing the horn and air bag system to be inoperable. | |||
| 07/31/2001 | 1 | 01/01/1996 | |
| Local chrysler was contacted to investigate reason air bag light remains lit constatly, cruise control does not work, and horn does not work. cost was $80 to trouble shoot, and additional $250 estimated to repair - i refused repair | |||
| 07/30/2001 | 1 | 11/01/2000 | |
| Clockspring failed - airbag, horn, cruise control will not operate. very serious safety problem. part should be recalled.*ak | |||
| 08/18/2001 | 1 | ||
| Throttle was stuck while traveling at hwy speed of 70 mph with cruise control engaged. vehicle commenced to accelerate up to 80 mph before driver could gain control. dealer/manufacturer were not notified at this time.*ak consumer states dealer replaced speed control , manufacturer was notified.*jb | |||
| 07/03/2001 | 03/01/2000 | ||
| Clockspring failed causing airbag, horn, cruise control to be inoperable. *ak | |||
| 05/25/2001 | 1 | 04/01/1998 | |
| The clockspring assembly failed . the airbag light stayed on, the horn failed to work, and the cruise control would not work. i read a report in the newspaper on march 20, 2001 stating the nhtsa was looking at this problem in 96-2000 chyr. vans. the vehicle was repaired at my expense.*ak | |||
| 07/03/2001 | 03/01/2000 | ||
| Clockspring failed causing airbag, horn, cruise control to be inoperable. *ak | |||
| 07/25/2001 | 1 | 04/22/1996 | |
| Was driving vehicle when air bag would flash on/off before becoming solid. this problem affected the horn and cruise control. have taken to dealership, and was informed by mechanic that clockspring was broken.*ak | |||
| Airbag light stays on at all times which is effecting cruise control and horn. neither item works because of air bag light. have not contacted dealer. please add vin. *ak | |||
| 02/27/2001 | 1 | 06/01/1999 | |
| Failing clocksprings allow for a dangerous cruise control mode as well as air bag failures.*ak | |||
| 07/21/2001 | 10/01/1995 | ||
| As i was driving on interstate 83 in york pa., my cruise control would not disengage. it accelerated to 80 mph. when i tried to turn it off, i was unable to do so. when i applied my brakes to disengage, nothing happened. i then cancelled the cruise and turned it off, it still would not stop accelerating. at this point i was trying to apply pressure to my brakes but was still unable to stop from accelerating. i managed to get over to the break down lane and slowly put on the emergency brake, which temporarily slowed me down. i had the emergency brake all the way in, and the car started to go forward again. at that point my only other option that i could think of was to turn toward the grass embankment and go on the incline and hit a sign so that it would stop my van. it still did not stop completely. it began to accelerate again. at this point i hurried and put the car in park, and turned off the ignition. once it was stopped my daughter and i got out of the van. *ak | |||
| Horn ,cruise control,does not work and the gas light will come on and make a beeping sound for no reason. *ak | |||
| 06/06/2001 | |||
| Ea 01 007/air bag clock spring failure: horn / cruise control are inoperativ, and air bag sensor light remains on while driving. dealer / manufacturer have not been notified at this time. provide any further information .*ak | |||
| Air bag light stays illuminated while driving. also, cruise control and the horn assemblies are inoperable. dealer has inspected vehicle, and determined that clock spring was defective. please provide additional information.*ak | |||
| 04/01/2001 | |||
| Air bag light on dash has come on. horn has failed to operate, and cruise control no longer works. dealer informed consumer that clock spring assembly would need to be replaced. please provide any additional information/attachments.*ak | |||
| 05/24/2001 | 0 | ||
| While driving the air bag light could come and stay on for while. horn did not work, stopped working without prior warning. also, cruise control did not work. *ak | |||
| 02/01/2001 | 1 | 08/01/1998 | |
| Ea 01 007/air bag clock spring:inoperative horn operation. also, air bag sensor light remained on on. dealer notified and informed consumer that they are unaware of any recall, and any repairs would be at consumer cost.*ak consumer also states cruise control failed.*jb | |||
| 02/01/2001 | 1 | ||
| Air bag light has come on and will not go off. also, horn and cruise control systems have failed. dealership has not examined vehicle. *ak | |||
| 02/01/1999 | |||
| I have already provided info on this vehicle by mail. i just wanted to know the update on this problem. i would like to get this taken care of, but i do not have the amount of money on hand. the man said it would probably cost over $500.00 for the repair, before i knew the cruise control was not working. contact me at 201-447-6907 eastern time m-f 9-3. thnank you. *ak | |||
| 1 | 05/01/1996 | ||
| Intermittently srs light will illuminate when driving, and cruise control becomes inoperable.*ak consumer also states wiper switch was replaced twice, still intermittent wipers fail to operate correctly, also radio does not see cd player, unless vehicle is shut off and on sometimes more than once. *jb | |||
| 05/01/1996 | |||
| Airbag light remained on; horn &cruise control stopped; clockspring replaced at cost of $250. this vehicle has repairs every 2-3 months at cost of $200-400. in addition to regular maintainance. will never buy a chrylser product again. *ak | |||
| 01/01/2001 | 06/01/1996 | ||
| This vehicle had an air bag readiness light that stayed on, as well as the cruise control and horn failing. the clock spring mechanism was relaced by the dealer on 3-22-01 at a cost of roughly $200 to me (the owner). i have heard you are investigating this problem and would like to know if i am able to get reimbursed for this cost. thanks.*ak | |||
| 11/01/2000 | 06/01/1996 | ||
| Intermittent failure - off/on for 3 years, total failure - air bag, horn, cruise control, 11/2000 | |||
| 03/19/2001 | 08/01/1996 | ||
| Started car air bag dash light on , horn does not work, cruise control does not work. had seen news paper story about investigation on this problem for my car, took car to dealer on 03/22/2001, dealer serviced car replaced clockspring,part cost $120.00 labor to install part was $84.60, which i had to pay outof my pocket, dealer said was not a recall as of this date. please include me with theother 164 people that are complaining of a problem with the clockspring on 2.8 million daimlerchryler ag minivans,thank you bill courtney. *ak | |||
| 11/01/1995 | |||
| My airbag light came on, cruise control quit. mechanic says clock spring.*ak | |||
| 07/12/2000 | 1 | 04/01/1996 | |
| Airbag warning light stayed on, along with inoperative cruise control & horn. *ak | |||
| 03/01/2001 | |||
| A piece inside steering wheel control unit broke. also, air bags/ horn, and cruise control do not work. has not contacted dealer yet. *ak | |||
| 01/05/2001 | 06/01/1996 | ||
| On the cruise control, it accelerated on it's own. had a very hard time getting pulled over safely in heavy high speed traffic. burned up brakes/rotor. wrote chrysler.nothing. airbag clock recently failed and saw article in paper about your investigation. thank you. | |||
| 02/01/2001 | 04/01/1996 | ||
| Air bag light went on, horn failed, cruise control does not work. this is consistent with problems cited in a assoc. press story on mar 19, 2001.*ak | |||
| 02/28/2001 | |||
| Airbag light is on, horn and cruise control do not work. *ak | |||
| 03/01/2001 | 1 | ||
| Airbag light remains on. cruise control will not work, and windshield wipers are activated on their own. *ak | |||
| 09/09/2000 | |||
| Srs light stay illuminated while the vehicle is in motion. also, horn assembly and cruise control are inoperable. dealer has been notified.*ak | |||
| While traveling noticed air bag indication light on, and problems with horn and cruse control. please provide further information.*ak | |||
| 01/01/2001 | 1 | 09/01/1995 | |
| Air bags/horn, and cruise control all went out. manufacturer has fixed problem.*ak consumer states spring in the steering column broke. *slc | |||
| 12/20/2000 | |||
| Horn, cruise control & air bag indicator light stay lit. consumer has noticed this for a while, but warranty has expired.consumer saw media alert, and will be contacting manufacturer. *ak | |||
| 03/21/2001 | 1 | 04/01/1999 | |
| Airbag light was on, horn and cruise control stopped working. dealer replaced clock spring assembly. *ak *slc | |||
| 12/01/1999 | 1 | 10/01/1999 | |
| Horn has failed and airbag light has come on. *ak also the cruise control in not working. *yh | |||
| 1 | |||
| The horn/cruise control do not work, and air bag light is illuminated. dealer has been contacted.*ak *jb | |||
| 03/14/2001 | 0 | ||
| While driving horn and cruise control stopped working. took to dealer, and they said that clock spring needed to be replaced. also, airbags won't deploy. consumer was worried about this being a safety problem.*ak | |||
| 1 | 07/01/1996 | ||
| Airbag clock spring needed to be replaced because airbag light came on. also, cruise control and horn were inoperative.*ak *slc | |||
| 01/15/2001 | 1 | ||
| Air bag lighton and off/ horn and cruise control failure. *ak air bag light remains on all times. *yh | |||
| 03/17/2001 | |||
| Consumer was driving at approximately 25 to 40 mph when clock spring caused loss of cruise control/ horn, and airbag light was illuminated. please provide any additional information/attachments. *ak | |||
| 02/01/1997 | |||
| Doors do not close properly and do not stay open when opened. a problem with the clock spring has caused the airbags to be inopperable, the cruise control does not work, the horn does not work, and the windshield wipers do not work (it does rain in phoenix sometimes). we had to replace the power window motor in the drivers door. this is the first 6 of 15 problems with this vehicle. *ak | |||
| 02/01/2001 | |||
| Ea 01 00; malfunctioning of horn and speed control, and air bag light remaining on. dealer / manufacturer were not notified at this time. feel free to provide any further details on this matter. *ak | |||
| Intermittently srs light comes on while driving, and cruise control becomes inoperable.*ak | |||
| 02/15/2001 | |||
| Airbag light stayed on/ horn and cruise control stopped working. *ak | |||
| 01/31/2001 | |||
| Consumer was traveling at approximately 30 to 35 mph when and metallic banging noise was emitted from engine . consumer lost control of acceleration & gear shifting. no accident. please provide any additional information/attachments. *ak | |||
| 02/02/2001 | 1 | 04/01/1996 | |
| Clock spring fatigued completely disabling drivers airbag, horn and cruise control. *ak | |||
| 12/15/2000 | 1 | 04/01/1999 | |
| The airbag, horn, & cruise control failed. took to dealer - told clock spring assembly failed. will cost about $400 to fix. was told this is a very common defect. would like some assistance from chrysler. this is our family car for a family of six. unsafe to drive in this condition. | |||
| 01/10/1998 | 5 | 09/01/1996 | |
| Air bag light stays on continuosly, the horn no longer works, cruise control no longer works, front interior lights no longer come on when the front doors are opened, cooling fans will not run even with a/c on, hood latch doesn't always release the hood. *ak | |||
| 06/23/1998 | 2 | 09/01/1996 | |
| While driving with cruise control, the minivan accelerates on its own to over 90 mph. the cruise control cannot be disengaged by applying the brakes nor by pressing cruise button or cancel. if put into neutral while driving, engine races to over 7000 rpm. the van must be shut off while driving and then the cruise/throttle can be manually disengaged under the hood. on 6/23/98, the cable-throttle control was replaced. the cruise failed again requiring replacement a second time on 10/03/00 at family auto center, muskegon, mi. chrysler customer service was contacted to initiate an investigation and hopefully a safety recall. instead, i was referred to nhtsa. mr. marc goss, service manager at family auto, is planning to address the safety issue with a chrysler representative later this month. he is the only person that has shown any concern to this point. | |||
| While driving speed control activated without manual operation. air bag warning light remained illuminated, and headlights could not be manually turned off.please give any further details.*ak | |||
| Pe96-008; airbag light started to come on intermittently. after ward lost horn and cruise control function. at that point, consumer took vehicle to dealer, and was told that cause was a defective airbag clock.*ak | |||
| 12/15/1999 | 1 | 02/01/1996 | |
| The tackometer and speedometer flatlined to 0 then returned to normal, the horn and cruise control, have stopped working and the airbag light stays on most of the time. the transmission had a total failure in the highway and had to be rebuilt. the wipers occasionally come on by themselves and cycle a couple of times and then stop and occasionally stop in the middle of the windshield (this has been tothe dealer in madison heights, va several times for repair under warranty, but not since the warranty expired. the left speakers on the sound suystem periodically go off and on while the system is on. the starter went out and had to be replaced the end of june, 2000. | |||
| 04/18/1997 | 4 | 04/01/1996 | |
| 04/1997 - windshield wipers randomly turn on and off. interior lights also go on and off randomly. dealer said, couldn't determine cause. 01/1999 - cruise control and horn stopped working. air bag light constantly on. mechanic said, due to air bag problems | |||
| 06/10/2000 | 20 | 01/01/1996 | |
| Once van is started, the airbag light stays on plus the horn and cruise control will not work. i have not taken it to a dealer yet. i have posted this problem on the chrysler internet newsgroup website and it appears that many other minivan owners are having or had the same problem. the fix for the problem seems to be to replace the clock spring. will nhtsa force chrysler to do a recall on this problem? thanks | |||
| While driving the tackometer and speedometer flat lined to zero. also, transmission indicator light went out. consumer shut engine off and restarted vehicle. air bag warning light remained illuminated/ horn and cruise control were inoperable. please give any further details.*ak | |||
| 04/10/2000 | 03/01/1996 | ||
| Air bag disabled drivers side, horn disabled, cruise control disabled. *ak | |||
| 08/01/1999 | 1 | 01/01/1996 | |
| Clock spring in steering wheel needed to be replaced again (est $250). this is the second time within 18 months. this switch controls cruise control, horn, and air bag functions. when it fails, those functions don't work. particularly the air bag and horn are major safety issues. the front wipers would activate for no reason (startling driver) - repaired at owners expense by dealer. door locks have always acted spooky. immedialtley locking after unlocking with fob or with key. dealer found door drivers door switch shorted. repaired at owners expense (est $160). local dealer notified of all problems - have not contact manufaturer directly. | |||
| 05/20/2000 | 03/01/1996 | ||
| Coolant gauge, tach,and speedometer all flatline at same time and return intermittently, air bag warning light stays on and horn and cruise control stopped working at same time. drivers side sliding door lock works when it wants to. windshield wipers work when they want to when it is cold outside. no fuel leaks until recall repair made then leak developed when tank filled ( dealer fixed). radio does not switch from am to fm unless button pushed 3 or 4 times. just one big electrical lemon. *ak | |||
| 05/01/2000 | |||
| Vehicle experiencing a malfunction within clock spring. also, air bag/ horn and criuse control failed to operate properly. dealer /manufacture. notified, and informed consumer that part was not covered under recall, and any repairs would be at consumer's expense. *ak | |||
| 05/10/2000 | 1 | 03/01/1996 | |
| Drivers air bag, horn and speed control shorted out and inoperable | |||
| 1 | 07/01/1999 | ||
| Crusie control inoperative. nlm | |||
| 03/05/2000 | 1 | 02/01/1996 | |
| Air bag light now stays on. cruise control no longer works as does horn. will need to replace the clock spring in the steering wheel. *ak | |||
| 05/01/1997 | |||
| Why is the airbag warning light on the dashboard permanently on when the original bags have never been used since the van has never been in an accident? and why other systems like the horn and the cruise control are also inoperable or deffective. why would chrysler engineer these three systems related to safety features be electronically connected together since they all seem to have failed simultaneously. is this a ploy to get money out of customers???*ak | |||
| 02/06/2000 | 2 | 05/01/1996 | |
| Air bag sensor light stayed on, causing horn and cruise control to become inoperable. dealer suggested a defective clock spring inside the steering wheel column. cost for repaired around $200, this is a safety hazard for the horn and passive restraint airbag. these components should be in working order at all the time. since it's defective parts there should be some kind of goodwill toward the repairs of these items. it seems like everything gone wrong when the warrenty ran out. should there should be a recall out for these defective parts? i've had noticed there are 3 complaints oid # already out for this van. any support will be grateful!!*ak | |||
| 02/10/1999 | |||
| While driving airbag light stayed illuminated, resulting in loss of horn and speed control. vehicle is being repaired by the dealer . *ak | |||
| 10/19/1999 | |||
| Vehicle was experiencing ongoing / intermittent problem with air bag senosr light coming on. condsumer believed this problem causes horn and cruise control failure as well. dealer notifed, and repaired / replaced air bag module and clock spring. would like nhtsa to provide additional information on this matter. *ak | |||
| 01/01/1997 | |||
| Ongoing / intermittent problem with sudden acceleration; sometimes the problem would occur after shifting gear into drive or during idle stopping. vehicle been in / out of dealer shop on 6 occasions, and manufacturer sent out an investigator , both was unable to find anything wrong. ( cruise control was not engage) seeking help from nhtsa in this matter. *ak | |||
| 10/06/1998 | 1 | 11/01/1996 | |
| Soon after purchase airbag light would intermittenly come on, however, my husband had an accident in november of 98 and they did not deploy and have remained on all the time. also, our horn and cruise quit working and still does not. we don't know if it was because of accident or body repair. we have been attempting to get our car ins. co. to do something but to date they still haven't. | |||
| 11/15/1998 | 1 | 06/01/1995 | |
| While attempting to slow down, i released my foot from the gas pedal. the rpm's stay the same. i tapped the gas pedal, the rpm's increased. i place the transmission into neutral and steered to the shoulder. the rpm's continue to increase to almost full throttle. i shut the engine off. vehicle was towed to corigliano dodge service where a representative (joe mcdonald)made an immediate assessment that the throttle linkage cable was binding and defective. mr. mcdonald has indicated no troubles of this kind have been reported in the past, and no associated tsb's have been issued for mechanics to be aware of. my entire family was in the van when this happened. we're lucky to be alive. the part has been replaced and the van is currently operating normally. i want this reported to chrysler. i want an official tsb established for mechanics to be aware of this problem. i want official confirmation from chrysler that they will one, pay for the repair ($60.16), two, launch a full investigation as to why this part failed, and three, offer me and my family some kind of conciliatory assurance that this will not happen again. thank you, dan inzalaco | |||
| The cruise control was set for 7omph when the brakes were applied and released, the vehicle accelerated back up to 70mph. the engine had to be turned off in order to get cruise control off. *ak | |||
| 09/01/1997 | 1 | ||
| Cruise control failure. | |||
| 07/16/1997 | 3 | ||
| Parked vehicle, shifted to park, shut off engine, removed key from ignition, vehicle rolled backwards, wheel ran over leg of driver, crashed into street sign, cause unkown, not checked by dealer. *ak | |||
| 06/14/1997 | 3 | ||
| Driving about 5 mph driver tried to make a right hand turn, vehicle continued straight ahead and never turned back to original position. *ak | |||
| 06/17/1996 | 1 | 10/27/1995 | |
| Noise in speedometer while braking. | |||
| 07/03/1996 | |||
| When cruise control is engaged and the van is going uphill , the engine will race out of control.*ak | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 08/18/2001 | 1 | ||
| Throttle was stuck while traveling at hwy speed of 70 mph with cruise control engaged. vehicle commenced to accelerate up to 80 mph before driver could gain control. dealer/manufacturer were not notified at this time.*ak consumer states dealer replaced speed control , manufacturer was notified.*jb | |||
| While traveling at 50 mph in passing lane consumer depressed gas pedal to pass and vehicle did not gain any speed . vehicle was traveling in neutral status. dealer was contacted, and technician stated transmission needed to be replaced. please provide further information. *ak | |||
| 09/06/2000 | |||
| Rear carrier weld broke, causing vehicle to surge forward when applying accelerator, and transmisson did not go into gear. dealer has replaced the transmission. *ak | |||
| VEHICLE SPEED CONTROL - CABLES | |||
| 08/25/1997 | 08/01/1995 | ||
| The engine accelerated the speed of the car without the gas pedal being applied. driver lost control of vehicle. took vehicle to dealer. dealer indicated that throttle cable was broke. *ak | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 08/22/2004 | 104351 | 1 | 05/01/1996 |
| While driving cruise control increased the speed of the vehicle. consumer was unable to disengage the system. vehicle went in access of 85 miles per hour. vehicle was stopped by applying pressure to the brakes. *ak the consumer stated that extreme pressure on the brakes was required to slow the vehicle over a distance of one mile. a large amount of smoke emitting from the front brakes for several minutes. *tc | |||
| 02/17/2004 | 114800 | 1 | 03/15/2002 |
| Air bag light is illuminated (known problem), the cruise control will activate upon pushing the button, but the cancel button when pushed does not deactivate the cruise control...the deactivation of the cruise control requires the brake to be applied. control of the vehicle on wet roads, using cruise control, and having to deactivate the cruise control via the brakes....can be a bit of a challenge...thanks!! - steve dowling. *jb | |||
| 06/01/2003 | 96000 | 1 | 12/19/2002 |
| I have a 1996 dodge grand caravan and my airbag light stays on, horn and cruise control has gone out. i have 3 other friends with the same problem and i feel this should be a recall fix if so many other same year vehicles have the same exact problem. i even found a website with many others listed having the same problem. i have recently returned from kuwait in the middle east and when i began driving my van again this problem was identified. this is definitely a safety hazard. please let me know if i can take to a dealer near me to have fixed free of charge? *la | |||
| 1 | |||
| Cruise control was activated without driver's knowledge which caused the vehicle to suddenly accelerate when trying to slow down. it was very hard to stop the vehicle, and vehicle lurched forward after it came to a complete stop. *ak | |||
| 12/01/2001 | 2 | 07/22/1996 | |
| While traveling on interstate and without prior warning, vehicle shutdown and there was no power. dealership is aware of problem.*ak dealer replaced a bad isc motor to remedy stalling problem. faulty cranksensor and cam sensor caused a no start condition. vehicle shakes and runs rough, dealer replaced powertrain control module. *jb | |||
| 09/15/1998 | 12/01/1997 | ||
| Intermittently when driving the engine stalls out with no indication , resulting in the loss of vehicle control. the delaer has replaced the idle speed motor. owner has contacted the manufacturer. **ak | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 03/01/2000 | 09/01/2099 | ||
| Horn will not work, airbag light is on and no electrical components on the steering column function. dodge is aware of the problem but will not replace the clock.*ak | |||
| 03/01/2002 | |||
| Intermittently a raw gas smell is leaking inside the vehicle. the smell so pervasive at times the consumer will have to pull over or ride with the windows down. the dealer was notified. please add more information. | |||
| 10/27/1999 | |||
| While driving with cruise control activated at about 75 mph, cruise control cable got stuck, causing the vehicle to suddenly acclerate. occupant had to ride the brakes for about 4 miles, and vehicle slowed down to 45 mph. driver had to put vehicle in park position in order to stop. this may have resulted in a crash. please provide further information. *ak | |||