Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| COMMUNICATIONS - HORN ASSEMBLY | |||
| 01/15/2003 | 85000 | 1 | 05/27/1997 |
| No airbag, no horn. *nm | |||
| 12/27/2003 | 3 | ||
| Horn and cruise control suddenly quit working and airbag light is on. *ak | |||
| 10/03/2003 | 61198 | 1 | |
| Several months ago, we had problems involving the cruise control, and air bag light. we found out about a recall in regards to this problem, and it was corrected by the dealer. within a short period after this recall, our horn went out and was replaced by the same dealer,(cost almost $200.00). three months after the horn replacement, it went out again, but this time there was no charge. i'm not a mechanic, but it sounds too coincidental that we had horn problems after the recall work. our van has 61,412 miles on it. *la | |||
| 09/15/2002 | 1 | 07/01/2097 | |
| Horn doesn't work, cruise control doesn't work, airbag warning light is always on. dt | |||
| 10/01/2002 | 1 | 04/01/2097 | |
| My horn does not work. my cruise control does not work. intermittently, my windshield wipers turn on all by themself. i have no way of knowing if the driver side air bag is functional or not. dt | |||
| 05/01/2002 | 1 | 09/01/2099 | |
| Our horn and cruise control are inoperative. our airbag light is lit. i understand that there is a problem with the clockspring assembly. mr | |||
| 08/01/2002 | |||
| Airbag light appears on dashboard, and horn / cruise control operate poorly. dealership is aware of problem.*ak | |||
| 09/05/2002 | |||
| While driving airbag light came on and off. also, cruise control and horn didn't work. dealer has been notified. *ak | |||
| 01/01/2098 | |||
| Clockspring sprung 3 years after manufacture but was out of warranty due to mileage horn didn't work, airbag didn't work, cruise control didn't work. other incident is rough engine during idle and power surge if going up hill*ak | |||
| 08/11/2002 | 1 | 08/01/2000 | |
| Clockspring unit fails to provide power to airbag, horn and cruise control switches in steering wheel. this unit can fail in an accident and prevent airbag from being deployed. dc has sold over 150,000 replacement clocksprings at over $250 a piece. this is an obvious manufactures defect. i was unable to blow my horn at another driver to get his attention. luckily no accident occurred. however unit has to be replaced as i am with no horn, no cruise control controls, and an airbag malfunction light.*ak | |||
| 07/12/2002 | |||
| Air bag light has come on and stayed on, and cruise control will intremittently not work. contacted dealer, and the dealer was not willing to do anything.*ak | |||
| 03/01/2000 | |||
| Airbag light on , horn & cruise control are not working | |||
| 03/21/2002 | 1 | 05/01/2097 | |
| The horn and cruise control are not functioning, and airbag light is on continuously. | |||
| Safety hazard in that airbags will not deploy in accident and horn fails at all times. *ak | |||
| 01/01/2002 | |||
| Airbag light is on, horn and cruise control stopped working. vehicle has not been inspected by dealer.*ak | |||
| 01/01/2002 | 1 | 01/01/2001 | |
| Airbag light is on/ horn does not work, an d cruise control failed. *ak | |||
| 12/15/2001 | |||
| Airbag light came on, and horn/ cruise control stopped working. dealer replaced clockspring assembly.*ak | |||
| While driving clock spring became inoperable, forcing air bag to disengage, and horn to become inoperable along with cruise control. also windshield wipers when used at high speed completely shutdown. please provide any further information.*ak | |||
| 01/01/2002 | 1 | 04/12/2001 | |
| Air bag light illuminated, the horn fails to function, and the cruise control system is inoperable. dealership has not examined vehicle to determine cause of the problem. *ak possible clockspring failure. *jb | |||
| 10/01/2001 | 1 | 01/01/1997 | |
| Have discovered many people with same clockspring failure. results in loss of horn, cruise control, and air bag light remaining lit at all times.*ak | |||
| 04/01/2001 | 1 | 03/01/1997 | |
| The airbag warning light on the dash has been activated. the horn and speed control are also inoperable which occurred about the same time the airbag light went on. also, the windshield wipers activate occasionally even though the switch is in the off position. the outside mirrors also move when the automatic door locks are activated. it is my understanding that the air bag, horn and speed control problems are currently being investigated by nhtsa. a faulty clockspring assembly is the possible culprit.*ak | |||
| 04/01/2001 | 1 | 07/01/1997 | |
| Clock spring failed, disabling horn, airbag, and cruise control. when we brought it to the dealer, we were told that it is a common problem, but that since the vehicle was out of warranty we would have to pay $250 for the repair. since then, two other friends with the same car have had their clock spring fail, and they have had to pay for the repair. chrysler has issued a service bulletin (08-010-01) for the repair, but refuses to provide the repair at no, or a reduced, cost. as the horn and airbag were disabled, i feel that this should have been covered as a safety issue recall.*ak | |||
| 10/08/2001 | 1 | 09/01/1998 | |
| Airbag light came on intermittently for a week; has stayed on permanently ever since oct 8, 2001. cruise control no longer works. horn is still working as of 10/21/01. | |||
| 08/20/2001 | 1 | 02/01/1997 | |
| Airbag, cruise control and horn were inoperable causing a safety issue. *ak | |||
| 07/31/2001 | |||
| While traveling 45mph air bag light flashed on/off until it remained continously on. problem effected horn usage and cruise control. took vehicle to dealership, and was informed by mechanic that clock spring needed to be replaced due to being broken. *ak | |||
| 08/01/2001 | 1 | 08/01/1997 | |
| Cruise control in-op. clockspring was bad. *ak | |||
| 08/01/2001 | 1 | 08/01/1997 | |
| Horn doesn't work. clockspring was bad.*ak | |||
| 08/01/2001 | 1 | 08/01/1997 | |
| Cruise control in-op. clockspring was bad. *ak | |||
| 04/11/2001 | 1 | 06/01/1997 | |
| Our horn does not work anymore and air bag light has been on for over a year.*ak | |||
| 07/04/2001 | 1 | 11/01/1996 | |
| The airbag light is on and the horn does not work. *ak | |||
| 07/01/2001 | 01/01/1997 | ||
| Air bag light on, no horn, haunted wipers work without activation | |||
| 06/01/2001 | 1 | 11/22/1999 | |
| Air bag light illuminated on dashboard and horn is inoperable. consumer has not taken vehicle to dealer. *ak possible clockspring failure. *slc | |||
| Air bag light would come on and remain once vehicle has been started. horn also failed to work when this happened. *ak | |||
| 05/23/2001 | 1 | 11/01/1996 | |
| Clockspring assembly failure (airbag light; no horn; no cruise control). *ak | |||
| 05/13/2001 | 1 | 08/01/1996 | |
| Airbag light came on - cruise control, horn inop, clockspring is broken, common problems. *ak | |||
| 04/30/2001 | 1 | 12/01/1996 | |
| Clock spring failed causing the airbag light to remain lit and the horn will not work which is a safety issue. dealer refused to repair under the extended service contract and repairs exceeded $200. *ak | |||
| 03/20/2001 | 3 | 08/04/2000 | |
| While stopping another vehicle hit consumer from behind, causing consumer to run into vehicle in front. then, consumer ran into a fence. passenger's side air bag deployed, but driver's side air bag did not deploy.*ak driver's side seat belt came loose and hung driver by left arm. driver's seat broke, fell back, and hit child in car seat in the head, the middle seat where two toddlers were, also broke and flipped backward, consumer was injured, also stated horn and cruise control did not work, possible clockspring failure. *slc | |||
| 04/29/2001 | 3 | 02/01/1999 | |
| Air bag light came on and stayed on. also, horn and cruise control did not function properly. dealership informed consumer that there was no recall for this, and had not assisted consumer. *ak the consumer feels very unsafe driving this vehicle. *yh | |||
| 1 | 01/01/1998 | ||
| While traveling air bag indication light would stay on. also, horn did not not work. *ak consumer also states cruise control does not work as well, consumer was advised by dealership the air bag probably needs to be reloaded and the estimated cost would be $400-$500. *jb | |||
| 03/04/2001 | 1 | 12/01/1997 | |
| Clock spring failed while vehicle was being driven, caused loss of air bag, horn, and cruise controll. clock spring failed where the manufacture placed a plastic strip on the spring cable that put a severe bend in cable causing it to break the circuit and loose the vital safety functions of the vehicle. | |||
| 03/01/1999 | |||
| My air bag light will not go off, i have no horn, and i have no cruise control... when i contacted dodge dealer, they said it would cost approx. $100.00 to put on analysis, and see what the problem is... then i read this article last night, stating 164 people have complained about the same problem... what do i need to do.. will the dealer, fix this at no charge?*ak | |||
| 1 | |||
| Vehicle was involved in a frontal collision . upon impact, airbags did not deploy, causing minor injuries. since incident, srs light stayed illuminated while driving, and horn assembly/ cruise control became inoperable.*ak *slc | |||
| 02/23/2001 | 1 | ||
| Air bag light stays illuminated while vehicle is in motion. also, horn assembly and cruise control are inoperable.*ak the consumer had traded the vehicle. *yh | |||
| 03/19/2001 | 1 | 12/01/1996 | |
| While driving cruise control would shut off, and sometimes horn would not work, airbag light would come on. consumer took to dealer and they said it was the clock spring. so they replaced it. *ak | |||
| Air bag light is illuminating on the dash. also, the horn is inoperable and cruise control failed to work, due to a malfunction in a clock spring in the instrument panel. consumer has yet to contact the dealer. please provide any further details.*ak | |||
| 02/01/2000 | 1 | 11/01/1996 | |
| 1)clock spring assy. failed due to manufacturer defect. it causes air bag light to come on disabling air bag, cruise and horn also wont work. i have a digital picture of the failed part if you would like it. 2) belt tensioner just broke off while driving in traffic causing no powrer steering and very little brakes. appeared the stud that goes through it snapped into. *ak | |||