Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/01/2012 | 111000 | ||
| Tl- the contact owns a 2000 dodge caravan. the contact stated that while turning the steering wheel a noise being emitted from the steering column and the air bag warning light illuminated. the vehicle was not taken to a mechanic. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 111,000 and the current mileage was unavailable. pmb | |||
| 07/09/2009 | 1 | ||
| Campaign i 04v480000, action number ea04013. i currently have a non function airbag and horn in my 2000 grand caravan. i have called two local dealers that have both said i am covered under the above recall, however, the required part has no date for re-stock. interestingly, i can find the part widely available on the internet. so i am driving a vehicle with a non-functioning air bag, that will not pass inspection. so i see it as chrysler has found a simple way to avoid correcting a mandated recall simply by not having the part available to their dealers. is there anything that can be done about this? *tr | |||
| 07/07/2009 | 133175 | 1 | |
| Dear sir's, i made an appointment and went to the dodge dealership to have a recall defective maintenance performed on the clock spring in my 2000 dodge grand caravan, which has made my driver side airbag inoperable. they advised me that the part is not in stock and that there are over 6,000 on back order. they gave me a phone number to call so that could get a reference and or case number. i was advised that by doing this i would be covered. is there further need for any other actions on my part? *tr | |||
| 01/01/1901 | 1 | ||
| 2000 grand caravan recall for clockspring. consumer states that he mailed two different letters with a copy of the invoice for reimbursement but never received a reply. *nj the consumer stated when the air bag light stayed on, the horn, the chimes for the lights and the ignition did not work. the front passenger window regulator was replaced. *jb | |||
| 01/28/2007 | 115000 | 1 | 03/30/2000 |
| Tl*the contact owns a 2000 dodge grand caravan. the contact stated that her vehicle was rear ended on january 28, 2007 while idle at a traffic light. the vehicle repair was paid for with the exception of the clockspring assembly because it was under a safety recall. the manufacturer stated that they will not reimburse the contact because the crash caused the clockspring to fail. the contact's insurance company will not reimburse the contact because the manufacturer will not provide a letter stating that the crash caused the clockspring to fail, not the safety recall. the contact stated that she never received a safety recall notice before the vehicle was repaired. the engine size was unknown. the current mileage is 118,000 and failure mileage was 115,000. the failure of the clockspring caused the horn and cruise control not to work. updated 06/15/07.*jb | |||
| 01/01/1901 | 1 | ||
| 2000 dodge grand caravan clockspring failed. mechanic never told consumer of recall. *kb the clockspring in the consumer vehicle failed and the consumer had it replaced. several months later the consumer read about a clockspring recall on the chrysler website. the consumer was never notified of any recall and has been at the same address since purchasing the vehicle. the consumer submitted the invoice for reimbursement per the manufacturer but only received partial reimbursement. *nm | |||
| 05/15/2006 | 72000 | 1 | |
| Air bags and cruise control failed on 2000 dodge grand caravan. *jb | |||
| 02/02/2006 | 82001 | 1 | |
| The airbag light came on when driving my 2000 grand caravan. the light seems to come on when making a left turn, but at times it stays on for a while, then goes out; then at times it stays on for a while, and then goes out. no set pattern. *jb | |||
| 07/05/2004 | 1 | ||
| While driving consumer noticed that srs light appeared on the dashboard and remained on. consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that the clock spring needed to be replaced. *ak | |||
| 05/05/2004 | 3 | 08/22/2000 | |
| The clockspring and steering column in our 200 dodge grand caravan has been replaced several times, including several times under warranty, yet still rattles and makes noises. i have been advised by the zone office that it is indeed a safety problem (relating to the airbag) and they recommend i continue to get it fixed each time it breaks. *ak | |||
| 07/30/2004 | 50000 | 50 | 04/01/2003 |
| Air bag sensor light stays on and as a result the cruise control and horn malfunctioned. consumer was concerned that the air bags would not deploy upon impact. *ak | |||
| 07/09/2004 | 123000 | 1 | 02/09/2004 |
| Airbag warning light came on during trip. cruise control worked only intermittently then quit working completely. airbag warning light stays on now. *la | |||
| 03/16/2004 | 66500 | 1 | 01/11/2001 |
| My wife was involved in an accident on a 4 lane road and was going approximately 40-45 mph when she hit another vehicle with almost no braking involved. neither the drive or passenger airbag deployed. this was a major selling point when we purchased this vehicle since we would be using it to transport our family. if these do not work then the chrysler corporation should do everything to the best of it's ability to ensure that anyone that buys their products should get what they have paid for. *jb | |||
| 02/21/2001 | 1 | 12/01/1999 | |
| No summary listed for abov evehicle. *ak | |||
| 04/01/2001 | 1 | ||
| Consumer was traveling about 35mpg on a side street and another vehicle ran a stop sign and ran into side of consumer's vehicle. vehicle was totaled. driver's side airbags didn't deploy, and there were no injuries. *ak *jb | |||
| AIR BAGS - FRONTAL | |||
| 06/25/2004 | 55000 | 1 | |
| While driving 55 mph, the consumer hit a deer. the air bag did not deploy. however, the consumer received a recall letter regarding the clock spring. please provide any further information. *jb | |||
| 03/10/2004 | 90000 | 3 | 10/13/2000 |
| I have a 2000 dodge grand caravan. i am quite certain my clockspring has broken and my airbag light stays lit all the time, and my horn and cruise control does not work.*ak i believe chrysler has not issued a recall for the 2000 model, but only for the 1996-1998 models. yet searching the web reveals many, many problems with the 2000 models as well. this is a safey issue causes by chrysler's equippment and should be a provided free repair. chrysler does not offer to repair it for free. i am currently out of my printing career and am having difficulty finding work again, so the $250 plus to have this repaired is a heavy load at this time. chrysler should take care of this for all the 1999 and 2000 models as well. i know the nhtsa is investigating this, but with hundreds of complains already filed, how much more information does it need to act? i dont know the process, but what should i do now? this is a saftey issue, and this is our familiy vehicle. plus, the annual inspection is coming up in less than 4 months, and it will not pass without the horn and cruise and airbag broken. thank you for any information and advice you can give me. thanks again! john calogrides | |||
| 02/02/2004 | 53000 | 1 | 10/28/1999 |
| I own a 2000 dodge caravan. i recently had to replace a faulty clock spring. this is something that has been recalled on earlier models and was previously under lifetime warranty. i have 53,000 miles on the car and do not feel this should have been defective. *jb | |||
| 12/10/2003 | 61800 | 1 | 01/02/2002 |
| I like to file a complaint regarding 2000 dodge grand caravan. this vehicle has experienced the same problem other owners have complained about regarding the horn and air bag not functioning due to a defective clockspring harness. chrysler has refused to recall this component or acknowledge this as a safety issue other than saying it should be fixed. most mini-van owners transport families in these vehicles and it is a shame that chrysler won't do anything about it. *la | |||
| 05/28/2001 | 0 | ||
| Consumer was traveling 45mph on highway in a single lane, and vehicle in front stopped suddenly. consumer's vehicle hit another vehicle from behind, and dual airbags didn't deploy. she will contact dealer. *ak | |||
| 04/01/2001 | 1 | ||
| Consumer was traveling about 35mpg on a side street and another vehicle ran a stop sign and ran into side of consumer's vehicle. vehicle was totaled. driver's side airbags didn't deploy, and there were no injuries. *ak *jb | |||
| 01/02/2001 | 1 | ||
| Vehicle was stopped and rear ended, neither airbag deployed. damage so far $ 10000.00, vehicle still at dealer. *ak one person was injured in the accident. *jb | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 08/22/2005 | 43013 | 1 | 05/15/2000 |
| Dt: there was a recall for the clock spring/ air bag. the consumer took vehicle to the dealership and replaced it. the repair work was done on 8-22-05. they told consumer that if the air bag light stayed on indicating there is a problem. the repair work took longer than the recall notice stated that it would. after they did the recall repairs there was a problem with the air bag light fuse blowing. they replaced the fuse and it blew again. they found that there was a problem with the module. the consumer has not had the module replaced. when the consumer contacted the manufacturer, they told him that the module problem was not part of the recall, and they would give him some kind of discount for the problem with the module. the consumer stated the air bag was not working. consumer felt that the problem with the module did not come about until he had the recall work done. *ak | |||
| 11/05/2003 | 50000 | 1 | |
| Consumer received recall 04v480000 concerning air bag clock spring failure from the manufacturer. however, 1 year ago vehicle was in an accident. vehicle was totaled. also, upon impact, air bags did not deploy.*ak | |||
| 11/10/2004 | 1 | ||
| Air bag light appeared on the dashboard and remained on. consumer took vehicle to the dealer for inspection, and mechanic determined that the recall was not for this vehicle. *ak *tc | |||