Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 07/25/2012 | 1 | ||
| While driving @ 35 mph i tried to apply my brakes and the pedal went to the floor. i was able to get the car stopped and off the roadway. when i looked under my van i had lost all brake fluid. i was towed to a repair shop and informed the brake lines burst. this van has been in the family since 2003. every year the brake lines must be replaced. this should not be. thanks to my expertise i was able to prevent an accident today. was i lucky??? *tr | |||
| 07/25/2012 | |||
| While drving @ 35 mph i tried to apply my brakes and the pedel went to the floor. i was able to get the car stopped and off the roadway. when i looked under my van i had lost all brake fluid. i was towed to a repair shop and informed the brake lines burst. this van has been in the family since 2003. every year the brake lines must be replaced. this should not be. thanks to my expertise i was able to prevent an accident today. was i lucky??? | |||
| SERVICE BRAKES, AIR | |||
| 12/21/2002 | |||
| My 7 year-old son was killed on 12/21/02 because my 2000 dodge grand caravan went into gear with out stepping on the break. the van rolled down a driveway and my son had his head out the window and he hit a tree and was killed. granted i am partially at fault for leaving children unattended for less than 2 minutes but the van should have never been able to go out of gear with out stepping on the break. this is not a family safe vehicle. i know for a fact i am not the only person that has ran inside because they forgot something and the children were left in the vehicle. i just want dodge to be made to put the safety device on their vehicles so no other children are not hurt or killed. the 2003 dodge neon are also the same way. insert the key only and the car will shift thru all the gears thanks jill | |||
| SERVICE BRAKES, AIR - ANTILOCK | |||
| 01/25/2003 | 4534 | 4 | 07/05/2000 |
| Brakes on our 2000 grand caravan go out on us about once every 3-6 months since we purchased it brand new in july 2000. master cylinder has been replaced more than once, brakes have been bled, abs pump has been replaced, and we are now leaking fluid and ready to have it serviced again. this is a family vehicle that i don't always feel safe driving my two small children in. we only have 17,800 miles on the van, i wonder if we drove it more often if we would be in the shop even more frequently.three times i have gone to pull out of my driveway and have almost ended up in the neighbor across the streets yard. the dealership where the van was purchased has not done anything to accomodate us and won't even give us a good deal on a trade-in so that we can get rid of it. | |||
| 04/13/2001 | 5 | 07/01/2000 | |
| The abs indicator light on the dashboard instrument control panel intermittently comes on. during the time of the light being on we experience a grinding/rubbing when applying the brakes. sometimes the brakes will rub and grind and then the abs light will come on. we have had the r/f wheel speed sensor and wiring replaced twice, we've also had the master cylinder replaced also. there are also associated problems that fail to get fixed or they get fixed and then reoccur like. the speakers in the front buzz loudly the lights inside the car when it is dark outside sometimes dim and flicker. just recently the ignition switch went defective for no apparent reason we've have had this vehicle in the shop over 6 times and it is getting old. i am concern about my vehicles safety now more than ever because it transports my wife, son and my soon to be born child. i don't want to be called in the middle of the night to find out my family was in a accident or maybe worse. i just want my vehicle fixed right especially the amount of money they charged me for this vehicle or a vehicle that is safer than my current. i don't mind paying a lot for safety but when i pay alot and don't know whether i have it or not it angers to no end. dt | |||
| SERVICE BRAKES, AIR - DISC - ROTOR | |||
| 10/19/2002 | |||
| While vehicle was at dealer for tire replacement, mechanic noticed the front rotors were rusting from the inside out. front rotors had to be replaced. ts | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 07/15/2009 | 106242 | ||
| Tl- the contact owns a 2000 dodge gran caravan sport. while driving approximately 35 mph the contact applied pressure to the brake when the vehicle became difficult to brake. the contact stated driving at all speeds the failure would occur. the vehicle was not taken to the dealer. the contact stated he was a mechanic and replaced the master cylinder and the brake power booster. the contact continued to experience the failure. the vehicle was not repaired. the contact stated there was a recall (nhtsa campaign id number: 06e022000 component: service brakes, hydraulic) on the dodge caravan of the same year and she is experiencing the same failure. the approximate failure mileage 106,242. ds | |||
| 01/30/2010 | 115000 | 1 | |
| Failure of my brake lines. this is the two brake lines leading to the rear brakes as they leave the distribution block. the corrosion was near the junction at the hard tubing and flexible tubing. the plastic clamp accumulates dirt and salt and corroded the lines. remainder of the tubing looks ok. poor engineering, a definite design flaw. were is the recall? failed without warning. total loss of braking. many complaints of this using a simple google search. *tr | |||
| 08/01/2004 | 1 | 02/01/2000 | |
| Problems with vehicle's alternator, battery, brakes and electrical system.*mr the consumer feels that the electrical problem caused them the replace the battery three times and the alternator twice in four years. the serpentine belt broke and left the driver stranded in rush hour traffic. the brakes failed which resulted in an accidents. multiple brake components had been replaced prior to this accident. the consumer believes the vehicle is unsafe and request reimbursement. *nm | |||
| 04/05/2003 | 40000 | 2 | 05/27/2000 |
| I had the brakes on my vehicle repaired twice. the first time my car had approx 40,000 miles and i was told it was due to the way i drive the car. not more than 6 months later the brakes starting vibrating again and i took it back to burlington dodge - were they told me, once again, it was due to the way i drove the car and there was nothing they could except replace them again. my most recent problem was the air conditioning totally malfunctioned. i saw smoke come out of the dash and when i took the car in for repair they told me the entire system had completely failed and i had to put in a new a/c. *jb | |||
| 07/02/2003 | 1 | ||
| Consumer stated that while driving and without warning the brakes failed, causing extended stopping distance. dealer notified. *ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 01/30/2002 | 24000 | 1 | |
| Anti-lock brake pulsated violently. there was a service bulletin for this condition, however, dealership claimed too many miles on vehicle to perform repairs. *tt | |||
| 08/19/2002 | |||
| When trying to apply brakes brake pedal will go to the floor, causing extended stopping distance. dealer notified. *ak | |||
| 07/01/2002 | 5 | 12/01/2000 | |
| 1st incident: john elway dodge service on 12/27/2000 for final inspection from the sale. asked to check rattle in the front right dash and the brakes, which acted soft. no paperwork was given. 2nd time occurred 11/13/2001: the brake problems reported to john elway dodge service, unable to get in before 2+ weeks. brought to christopher's dodge world, inc. 16655 w. colfax ave. golden, co 80401 303-238-7311. stated that the brakes failed when tried to stop (petal felt like it went to the floor, but yet the van did not stop.) also complained about the rattle in the dash and engine vibration at idle. invoice #24497 which states each complaint and the findings a) engine vibration - unable to duplicate customers complaint. b) rattle noise in r/dash - cause: replaced belt and tensioner and repositioned fuel lines. c) brakes - clean, inspect, and adjust rear brakes. d) the transmission needed to be serviced- but my wife declined. the bill was $62.00 and the mileage was 13362. the 3rd time @ a week prior to 1/10/2002. complained the brakes when driving on dry ground will act as if the abs is working, the vehicle seems to have a soft petal and not stop the vehicle properly. findings: a) transmission - not due for service until 40k (fluid confirmed by service manager at my wife's request due to last service at christopher' dodge.) b) brakes- found to be operating normal. mileage was 15747. the fourth time june 2002- pushed on brakes but went through stop sign. the 5th time 7/1/02 under 15 mph pressed on brakes, foot felt like it went to the floor not stopping, pumped brakes twice then pushed again felt like foot to the floor hit from behind. driver stated that the brake lite flickered once, van still going then brake lite on when hit. no damage, no major injuries (wife's right collar bone red) 2 toddlers and 2 adults in van. called john elway- van in next day. miles 22772. findings: could not verify concern at this time. chrysler inspects same findings. van at john elway.* | |||
| 06/03/2002 | 9999 | 06/01/2000 | |
| The entire braking system is insufficient for a vehicle of this weight. these mini vans simply will not stop unless braking components are new and cool. after nominal low speed city driving, the braking system suffers severe fading. i seriously doubt if the system, when warm, has enough muscle to lock the tires if the antilock system were to be temporarily disabled or disconnected. nhtsa engineers: test these brakes warm with the antilock defeated. they are not strong enough to lock the tires! the manufacturer has hidden and anemic braking system with the antilock.*ak | |||
| 07/01/2000 | |||
| After having the car for a few months my wife started complaining about the brakes. i thought it was her. eventually she brought the vehicle to the dealer to be checked. they replaced master cylinder 7/31/01. on august 29 2001 she brought it to them again for brake problem. they bled and adjusted the system. on 2/10/02 my wife comes into the door and says she can't drive the car. there is a loud grinding noise. it was towed to the nearest dealer. they said that the front brakes were worn to backing plates and there is no to little tread left on the front tires. we declined them doing the repairs. we brought it to king bear. they told us it needed new rotors. we had them cut the rotors and put new pads on. we brought it back to the dealer we bought it from on 2/20/02. i felt it was ridiculous that the brakes, rotors and tires all needed replacing at 19,000 miles and wanted the brake system checked. they said it is normal brake operation. we bought a dodge minivan in 1990. we replaced front and rear brakes at 48,878 miles. we put 4 new tires on at 50,000 miles. we replaced front and rear brakes at 82,190 miles. replaced 4 tires at 108,520 miles. repaced front rotors and pads at 108,537 miles. my brother has a 1998 dodge pickup and just replaced the brakes at 48,000 miles. can you help us? *ak (tiresize: p215/65r15) | |||
| 11/29/2000 | 4 | 03/01/2000 | |
| Summary: since november 2000 my 2000 dodge grand caravan has been in the shop 7 times related to the brake system failing. three of those times the master cylinder was replaced. the most recent occurance was november 16th. they are once again failing. the following is the timeline of repairs: 11/29/00 mckinney dodge, 15,396 miles, master cylinder replaced, front brake rotors re-machined; 02/06/01 @ 19,224 miles, system slushy- brakes bled; 02/28/01 @ 20,334 miles, system slushy- brakes bled; 03/03/01@ 20, 527 master cylinder replaced; 04/17/01, benson dodge, 22,097 miles, system slushy brakes bled; 04/16/01 daimler/chrylser contacted, ref # 8524982; 11/16/01 @ 32, 328 miles, master cylinder replaced; 11/16/01 daimler/chrysler contacted, ref # 9367556; 11/19/01 @ 32,500, returned to benson dodge, master cylinder leaking fluid; 01/07/02 daimler chrysler contacted, ref# 9519579. the vehicle is going to benson dodge tomorrow (01/08/02) once again for the same problem. the brake system is once again slushy and the pedal is gradually going to the floor.*ak | |||
| 01/01/2002 | |||
| Consumer is having problems with brakes, resulting in extended stopping distance. consumer has taken vehicle to the dealership three times already to get brake pads replaced. please provide more information. *ak | |||
| 09/12/2001 | 2 | 09/01/2000 | |
| Extended distance when braking for stoplight. first time left vehicle in the intersection(8/15/01). second time brakes made a chatter noise and pulled to the left, was able to stop after stepping on brakes three times. dealer unable to identify a problem after first inspection. *ak | |||
| 08/26/2001 | |||
| While pulling out of driveway brake system locked up and prevented movement of vehicle. consumer then shut vehicle off, and turned it back on, which allowed brakes to release and vehicle to move. dealership has not examined vehicle. please provide any additional information/attachments.*ak | |||
| 04/13/2001 | |||
| Brake failure while applying brake at a low speed, vehicle would not stop. no sign of failure was given. dealer notified, and was unable to duplicate problem. feel free to provide any further details on this matter. *ak | |||
| 03/28/2001 | 1 | 06/01/2000 | |
| Traveling 25 mph-brakes made loud chatter... pedal stiff, stopped 2 car lengths past stop sign. dealer can not duplicate, so says nothing is wrong.*ak | |||
| On 3 occasions at low speeds and taking off from a stop brakes did not respond and failed. dealer has inspected vehicle 3 times, but could not determine cause. please provide further information.*ak | |||
| 02/21/2001 | 1 | ||
| While driving could step on the brakes pedal and brakes will grind like metal to metal. rotors and pads had to be replaced. *ak | |||
| 02/08/2001 | 4 | ||
| While driving could step on the brakes pedal to stop and brakes will start making noise, and will skip. rotors had to be fixed four times.*ak | |||
| 01/15/2001 | 6 | 08/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 10/17/2000 | 1 | 06/01/2000 | |
| Consumer was traveling about 35mph on highway and went to apply brakes and there was a loud streaking noise. he took vehicle to the dealership. mechanic told him that brakes and rotors were bad. dealership replaced the brakes.*ak the customer states that recall on rotors and brakes is over due because the problem had existed and the manufacturer is aware of it since 1996. *yh | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 06/24/2002 | 1 | 08/01/2000 | |
| Requested inspection disclosed front brakes were overheated annd were blued and had front brake pads separating from the pad backing we avoid crash stops and do little hill driving. probable manufacturing defect.*ak | |||
| 07/01/2000 | |||
| After having the car for a few months my wife started complaining about the brakes. i thought it was her. eventually she brought the vehicle to the dealer to be checked. they replaced master cylinder 7/31/01. on august 29 2001 she brought it to them again for brake problem. they bled and adjusted the system. on 2/10/02 my wife comes into the door and says she can't drive the car. there is a loud grinding noise. it was towed to the nearest dealer. they said that the front brakes were worn to backing plates and there is no to little tread left on the front tires. we declined them doing the repairs. we brought it to king bear. they told us it needed new rotors. we had them cut the rotors and put new pads on. we brought it back to the dealer we bought it from on 2/20/02. i felt it was ridiculous that the brakes, rotors and tires all needed replacing at 19,000 miles and wanted the brake system checked. they said it is normal brake operation. we bought a dodge minivan in 1990. we replaced front and rear brakes at 48,878 miles. we put 4 new tires on at 50,000 miles. we replaced front and rear brakes at 82,190 miles. replaced 4 tires at 108,520 miles. repaced front rotors and pads at 108,537 miles. my brother has a 1998 dodge pickup and just replaced the brakes at 48,000 miles. can you help us? *ak (tiresize: p215/65r15) | |||
| 02/21/2001 | 1 | ||
| While driving could step on the brakes pedal and brakes will grind like metal to metal. rotors and pads had to be replaced. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 3 | |||
| Driver's side brake pads wore out prematurely. vehicle was taken to the dealer three times, where the mechanic replaced the master cylinder and the pads. *ak | |||
| 3 | |||
| When the brake pedal was pressed, there was a grinding noise. the consumer took the vehicle to the dealership and the mechanic indicated the inside brake pads was continuously wearing out the rotors. on several occasions, the mechanic had to replace the brakes and the problem continued. please provide more detailed information. *jb | |||
| 27121 | 1 | ||
| The front wheel rotors were pitted and rusted. the consumer consulted three different mechanics until one finally told him the problem was a result of cheap materials. *ph *jb | |||
| 05/16/2003 | 27121 | 1 | 08/01/2000 |
| The front rotors rusted and the pads wore out before 50000 miles. *nlm the dealer informed the consumer the problem was due to normal use. ph *jb | |||
| 01/01/2002 | |||
| Consumer is having problems with brakes, resulting in extended stopping distance. consumer has taken vehicle to the dealership three times already to get brake pads replaced. please provide more information. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 08/28/2002 | 3 | ||
| 2000 dodge grand caravan - need brakes for the third time - just lost job of 27 years, cannot afford. is there a litigation going on? *tr | |||
| 27121 | 1 | ||
| The front wheel rotors were pitted and rusted. the consumer consulted three different mechanics until one finally told him the problem was a result of cheap materials. *ph *jb | |||
| 05/17/2003 | 27121 | 1 | 08/01/2000 |
| Vehicle wheel rotors rusted.*mr the front wheel rotors were pitted and rusted prematurely, and consumer received contradicting answers as to why and how this could happen with 27121 miles on the vehicle. *ph *jb | |||
| 05/16/2003 | 27121 | 1 | 08/01/2000 |
| The front rotors rusted and the pads wore out before 50000 miles. *nlm the dealer informed the consumer the problem was due to normal use. ph *jb | |||
| 04/01/2002 | 1 | ||
| Consumer states that the vehicle vibrates and pulls to the right when the brakes are applied.the front rotors need to be turned or replaced.*jb | |||
| 04/01/2000 | 4 | 09/01/1999 | |
| Since april 2000 i have experience probs with front and rear brakes. it began clicking in the rear, i was told by dlr that rotors needed to be replaced. i paid for the replacements. 2 weeks later clicking began again, louder that time. dlr kept veh sd they couldn't locate prob. so they cleaned brakes and turned rotors. clicking then began in front of vehicle, only when stopping, and excessive grinding sound began and the veh would wobble when attempting to stop. dlr adv that it was due to heat???? so the rotors were maintenanced again. clicking started again about a month later and continues when stopping as well as a sound of fluid swishing and grinding at halt. i am very concerned that the dealership is unable to locate the problem. they keep returning an unsafe vehicle, i am returning to service tomorrow and hopefully will be successful in obtaining full repairs. chrysler was contacted and basically has been no help. what is the next step if problem continues?*ak | |||
| 02/08/2001 | 4 | ||
| While driving could step on the brakes pedal to stop and brakes will start making noise, and will skip. rotors had to be fixed four times.*ak | |||
| 10/17/2000 | 1 | 06/01/2000 | |
| Consumer was traveling about 35mph on highway and went to apply brakes and there was a loud streaking noise. he took vehicle to the dealership. mechanic told him that brakes and rotors were bad. dealership replaced the brakes.*ak the customer states that recall on rotors and brakes is over due because the problem had existed and the manufacturer is aware of it since 1996. *yh | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - HOSES, LINES/PIPING, AND FITTINGS | |||
| 11/03/2006 | 58000 | 1 | 12/10/2000 |
| Lost brakes on 2000 dodge caravan with 58k miles. all the brake lines were badly corroded at the juncture of the flex tubing and the solid tubing. it looks like dissimilar metal to me. the brake lines should not rust out in that short of a time and low mileage all lines were replaced. not by a dodge dealer. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 3 | |||
| Driver's side brake pads wore out prematurely. vehicle was taken to the dealer three times, where the mechanic replaced the master cylinder and the pads. *ak | |||
| 05/03/2003 | 60000 | 1 | |
| Brake light kept coming on, but only when turning left. took van to dealer where bought new in sept. 2000 - gupton motors in springfield, tn. service rep said that's normal and it means brakes need replacing. replaced brakes. also, tires don't last as long as they should, even under normal driving conditions. riding on 3rd set with less than 65,000 miles. dealer help? yeah, right. what a joke! local independent garage diagnosed current problem as being master cylinder leak. needs replacing. contacted manufacturer, but they say they know of no problems relating to this. particular dealer doesn't care either. typical, but they should think about future sales to me or anybody i talk to. *la | |||
| 10/14/2003 | 42000 | 1 | |
| While braking at various speeds there was a crack inside the front master brake cylinder. when brakes were depressed brake pedal would go to the floor, causing extended stopping distance. *ak | |||
| 01/25/2003 | 4534 | 4 | 07/05/2000 |
| Brakes on our 2000 grand caravan go out on us about once every 3-6 months since we purchased it brand new in july 2000. master cylinder has been replaced more than once, brakes have been bled, abs pump has been replaced, and we are now leaking fluid and ready to have it serviced again. this is a family vehicle that i don't always feel safe driving my two small children in. we only have 17,800 miles on the van, i wonder if we drove it more often if we would be in the shop even more frequently.three times i have gone to pull out of my driveway and have almost ended up in the neighbor across the streets yard. the dealership where the van was purchased has not done anything to accomodate us and won't even give us a good deal on a trade-in so that we can get rid of it. | |||
| 07/01/2000 | |||
| After having the car for a few months my wife started complaining about the brakes. i thought it was her. eventually she brought the vehicle to the dealer to be checked. they replaced master cylinder 7/31/01. on august 29 2001 she brought it to them again for brake problem. they bled and adjusted the system. on 2/10/02 my wife comes into the door and says she can't drive the car. there is a loud grinding noise. it was towed to the nearest dealer. they said that the front brakes were worn to backing plates and there is no to little tread left on the front tires. we declined them doing the repairs. we brought it to king bear. they told us it needed new rotors. we had them cut the rotors and put new pads on. we brought it back to the dealer we bought it from on 2/20/02. i felt it was ridiculous that the brakes, rotors and tires all needed replacing at 19,000 miles and wanted the brake system checked. they said it is normal brake operation. we bought a dodge minivan in 1990. we replaced front and rear brakes at 48,878 miles. we put 4 new tires on at 50,000 miles. we replaced front and rear brakes at 82,190 miles. replaced 4 tires at 108,520 miles. repaced front rotors and pads at 108,537 miles. my brother has a 1998 dodge pickup and just replaced the brakes at 48,000 miles. can you help us? *ak (tiresize: p215/65r15) | |||
| 11/29/2000 | 4 | 03/01/2000 | |
| Summary: since november 2000 my 2000 dodge grand caravan has been in the shop 7 times related to the brake system failing. three of those times the master cylinder was replaced. the most recent occurance was november 16th. they are once again failing. the following is the timeline of repairs: 11/29/00 mckinney dodge, 15,396 miles, master cylinder replaced, front brake rotors re-machined; 02/06/01 @ 19,224 miles, system slushy- brakes bled; 02/28/01 @ 20,334 miles, system slushy- brakes bled; 03/03/01@ 20, 527 master cylinder replaced; 04/17/01, benson dodge, 22,097 miles, system slushy brakes bled; 04/16/01 daimler/chrylser contacted, ref # 8524982; 11/16/01 @ 32, 328 miles, master cylinder replaced; 11/16/01 daimler/chrysler contacted, ref # 9367556; 11/19/01 @ 32,500, returned to benson dodge, master cylinder leaking fluid; 01/07/02 daimler chrysler contacted, ref# 9519579. the vehicle is going to benson dodge tomorrow (01/08/02) once again for the same problem. the brake system is once again slushy and the pedal is gradually going to the floor.*ak | |||
| 05/01/2000 | 04/17/2000 | ||
| Brake fluid leakages due to a defected master cylinder cover. dealer notified and temporarily fixed the problem until a replacement parts arrived. two months have past and still no part. *ak *ml | |||