Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 04/01/2007 | 60000 | 1 | |
| The driver window on my grand caravan won't go up or down. the air conditioner doesn't work either and will cost over $1200 to repair. it is not safe to have defective windows. if i was in an accident and the doors were blocked, i would be trapped. i also have 2 children. we live in florida and it is very hot an humid here and there is danger of heat stroke. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 11/09/2000 | 60 | 11/01/2000 | |
| Windshield has a glare from the dash showing directly in your line of sight which makes it difficult to see object which are behind the glare. this is a real problem the brighter the sun shines the darker the glare. it actually looks like you are looking into a mirror and see the reflection of the dash back into the windshield. this very well could cause an accident . the second problem was defroster would not keep ice from forming on the inside of all windows of the van . windows appeared as if need to have ice scraped off but ice was on inside not outside. this definitely is a safety hazard because you can not see out of any windows. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 01/14/2005 | 51900 | 1 | 06/20/2001 |
| My wife was getting ready to pick up my daughter from school on jan. 14,2005. as she closed the front driver's side door on our 2001 dodge grand caravan, the rear (hatch) window shattered into a million pieces, and started to fall out. *nm | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 01/05/2007 | 80000 | 1 | |
| The front windows on my grand caravan don't go up or down. they started acting up when the van was still pretty new, and they have been totally non-functional for the past 2 years. it is absolutely miserable in the summer, especially since the air conditioner doesn't work either and will cost over $1500 to fix. it is not safe to have defective windows, especially if there were a crash or other situation where we would need to crawl out the window. *tr | |||
| 10/10/2007 | 120000 | 1 | |
| I own a 2001 dodge caravan and the driver side window stopped working for second time . parts were replaced by dealer worked for a while and then stopped working during a rain event. window does not work currently. *tr | |||
| 08/22/2006 | 84000 | 1 | |
| I am second owner of '01 dodge grand caravan. bought it in '05. in the summer of 2006, passenger side window stopped working properly. when first started going bad, window would go down, but not up. had to pull up on window while hitting switch to get it to go up. online forum states this window regulator is a big problem with the chrysler's/dodges, numerous complaints have been filed and no recall as of yet. i'm in the process of getting another regulator for this window but from what i've read, the after market regulators are just as bad as the originals! what to do? *tr | |||
| 01/02/2007 | 30000 | 5 | 12/12/2000 |
| 2001 dodge caravan power windows fail to operate properly. the regulators were replaced twice under warranty and since we have spent over $500 having the regulators replaced and, once again, the windows are not working! *jb | |||
| 12/08/2006 | 22000 | 100 | 10/12/2003 |
| We have a 2001 dodge grand caravan, the driver's side window rolls down, but will not roll up very well. it's 95% broken...in other words, we could drive for hours and try to roll it up and it will not...this has happened many times and no one has ever been hurt, but i don't think it should have to come to that to get a recall ordered. i've seen countless forum posts with people having the same problem. *nm | |||
| 06/22/2004 | 40369 | 2 | 09/24/2003 |
| The regulator on the front driver side and passenger side windows are faulty. my van was built in canada and it appears to be a common trait of those vehicles. this is a serious defect that could result in injuries. i went to my local dealer and had the passenger window regulator replaced once already. now both the passenger and drivers window are acting up again. i hope i can get some help. *nm | |||
| 09/09/2005 | 50 | ||
| After lowering the driver's side power window completely, it does not go up on command. after waiting a minute or two, it responds to a new command and goes completely up. *jb | |||
| 08/11/2006 | 1 | ||
| Drivers side power window doesn't want to go up all the time. sometimes you have to wait several minutes for it to go up again. *nm | |||
| 05/03/2006 | 8 | 03/04/2001 | |
| Multiple issues with 2001 dodge grand caravan. both power windows have stuck down over the past 2 1/2 years. dealership looked at windows said there was nothing wrong with the drivers side and replaced the regulator in the passenger window but it doesn't work all the time still and they charged me over $500 to fix. sliding doors seals have buckled and had to be replaced and the air conditioner has had 2 failures and a fuse replacement. *jb | |||
| 12/01/2005 | 5 | 11/17/2001 | |
| This complaint is in regards to the power windows on my 2001 dodge grand caravan sport. in early 2005, my power window on the driver's side would periodically go down and not go back up until you waited for 5-10 minutes. after time went by with this continuing to do this, i took it to the dodge dealership on william flynn highway in gibsonia, pa. they told me that they hooked it up to the computer and there was no documented cases in the chip that this was happening and since it was working, i would basically have to wait until it totally did not work until i could get it fixed. they charged me a $35 +tax diagnostic fee and nothing was don. now, on 3/1/06, it is happening more frequently, but it is not staying down completely. since they blew me off the 1st time and this is the closest dodge dealer to my work, i am afraid they will do the same and charge me to do nothing. i feel that this dealership discriminated against me because i am a woman and i don't know what i'm talking about. please respond to me if there has been other complaints about this dealership. i had another experience regarding a rough grinding sound when my vehicle started. i took it up and asked them to listen to it. they said, oh, that always happens when it is cold out. i was not charged a fee, but the sound is still happening and 2 experience mechanics, who live totally different parts of pa, who don't even know each other, told me the same thing from the sound. that it was the alternator sticking. i am still experiencing this noise every time my engine is cold and i start the van to warm up. once it is running, you stop and start again, the sound is not there. i do not have an accurate date of incidents. *nm | |||
| 08/10/2005 | 91000 | 2 | 02/01/2004 |
| 1) events leading up to failure: each time this has occurred after or during a summer vacation trip that included 700+ miles. use of the ac usually continues on low fan speeds (1 or 2). 2) failure and consequences: first failure would be the power windows would begin not to work. second a relay fuse would go bad. then the switch that controls the fan speeds would short out only allowing for high fan speed only. 3)have not be able to fix the switches due to dealer charging high rates just to look for the electrical failure with no guarantee they would be able to find the fault and still wanting $70+/hour before any repair work is started. we have owned a 1996 caravan and 2001 gr caravan and this problem has happened on both vehicles. *jb | |||
| 04/01/2005 | 58723 | 2 | 04/01/2004 |
| Dt: the problem first started with the driver's side window in april 2005. the window started moving slower and then it locked. the contact took vehicle to the dealership on april 18, 2005, and they replaced the window motor regulator. then, the passenger's side window did the same thing over a period of time. on october 7, 2005 it locked in a lower position. the contact was taking vehicle to the dealership. *ak | |||
| 07/19/2005 | 1 | ||
| Power windows do not work on either drivers or passengers side. windows will go down but not up. | |||
| 10/09/2003 | 30000 | 20 | 04/01/2002 |
| Driver side and passenger side power windows do not always work. *nm | |||
| 07/20/2004 | 35000 | 1 | 03/28/2001 |
| Problem is passenger side power door. power works, but does not release from motor when you use it manually. dealer says out of warranty, repair cost $300-$350. ((38,000 miles). when door closes by power now, needs strength to fight power of motor. what happens if a child gets caught in power door closing?*ak | |||
| 07/29/2003 | 83000 | 1 | 09/02/2001 |
| My 2001 caravans a/c had gone out a little over 1 year after i bought it. i guess it wasn't their problem to report or inform us when we purchased this vehicle that there was an extended warranty through the daimler corp due to a possible a/c problem). on this model minivan the middle windows on the sliding doors do not open and the back windows only open a sliver so my 2 year old son was practically baking the middle seat with no air circulating and no windows to open for ventilation. my letter sent to daimler/chrysler is below and i am very upset about the professionalism and customer satisfaction i have or haven't received as i have sent them two letters, copy of my bill etc. and i have not heard one response from daimler daimler chrysler attention: reimbursement i purchased a 2001 dodge grand caravan in september 2001 it was a used van with 19,000 + miles and some original warranty still remaining. we purchased what we thought and were told to be an additional 75,000 of warranty covering us to 100,000. i havent had the van two years and my a/c compressor has gone out at only 83,000 miles we brought it to a dealer on july 29, 2003 to replace the a/c compressor and to check with our warranty company, which we were then told that our warranty expired at 75,000 miles. i was extremely irritated. i commute 120 miles a day and living without a/c in the summer cannot be done so i had the compressor assembly kit replaced in the tune of $1,094.00 then as an added slap in the face i received your letter on august 5, 2003 stating that you know of the a/c problems the 2001-2003 models are having but you will only pay to fix them if you havent gone over an unknown extended 70,000 miles. i am writing this letter today to ask to be reimbursed for the repair of my air conditioner. i have attached a copy of the work order showing the repair and cost as stated in your letter. sincerely, melissa brown 2b4gp44g91r172606. *ak | |||
| 03/25/2003 | 40000 | 2 | |
| Both the driver side and passenger side power windows have failed with less than 51000 miles and 3 years of service on the van. the windows start off being intermittent and slow then eventually fail, the amount of time from first problem to total failure is about a year, by that time the warranty runs out! *la | |||
| 04/24/2004 | 27000 | 3 | 05/04/2001 |
| Vehicle has 37000 miles and has had front brakes replaced (25000 miles) / new driver side power window motor assy. installed (not under warranty @ cost of $210 +) / front sway bar repaired (not under warrany either) and now the air conditionong is not working.....dealer says it will have to replace the complete system...estimate is for $1,284 plus tax!!!) are you kidding me! i have no faith in the dodge gran caravan product. this is a $30k vehicle. it should not be having these kind of issues w/ only 37000 highway miles.*ak | |||
| 11/15/2003 | 45000 | ||
| 1) 1st month-the tailgate latch wouldn't open. 2) 1st year - the driver's side window would periodically freeze and not go up. they said they couldn't fix it until it stayed broken 3) 11/06/03 at 45,000 miles the lights which flash when the remote unlocks the doors, flashed & couldn't be turned off. the headlights would not work when this happened. 4)11/09/03 the headlights turned off while driving on interstate then flashed back on. it happened 4 times. total darkness @ 70 mph is frightening | |||
| 11/15/2002 | 0 | ||
| I only have 25,000 miles on my 2001 dodge grand caravan. (1) the sway bar links were repaired twice, and parts are on back order for a third repair. (2) i had to replace the front brakes after only 14,000 miles, and they are half gone already at 25,000 miles, plus the rear brakes have to be replaced. (3) the engine has a flat spot during acceleration, and i get about 11 miles per gallon in the city, and about 15-16 miles per gallon on the highway. it stated it got 18 miles per gallon in the city, and 24 miles per gallon on the highway. (4) the transmission makes a moaning sound; the power steering was leaking fluid, (5) i had to replace the battery the first summer i had it, the anti lock brakes went out early this summer (6) the driver?s side window would not roll up when we were at bear country usa surrounded by bears (7) the shift gear lever sometimes slips from drive to neutral, and i have had that looked at twice (8) the cruise control went out last summer | |||
| 02/05/2004 | 57000 | 1 | 11/20/2001 |
| Iam the owner of a 2001 grand caravan sport and from day one the power windows driver and passenger acting up.they will go down but i cannot bring them up again immediately,i'll have to wait for a while and then come up a few inches , and wait again, it takes 5 minutes to roll up a power window.the first time chrysler repair the solenoids under warranty, a year later the same windows start acting up again to the point that i have to pull the window up with my hands and somebody else pushing the button at the same time, a process that takes at least 10 minutes, so much for the option of power windows .i contact chrysler about the windows and the response was it's not covered any more under their warranty.a car company as big as chrysler-benz are, if they cannot make power windows that will work , they should not be allowed to offered as an option.*ak | |||
| 12/19/2003 | 40000 | 24 | 04/23/2001 |
| I own a 2001 dodge grand caravan sport. i have experienced problems with the power windows on both the driverside and passenger side. the windows will intermittenly work. i have taken the vehicle to the dealership and paid 210.72 just for the repair of driverside. the dealer did not have the part in stock for the passengerside. the dealer stated that they replaced the power window regulator. i am still waiting for the passengerside regulator to come in so that too can be replaced. this concerns me because i would not be able to open the windows in case of an emergency, whereas i would not be able to open the door.*ak | |||
| 05/19/2003 | 31000 | 1 | 04/13/2002 |
| 2001 dodge grand caravan sport drivers side window. window regulater is faulty causing the power window to operate very slow, and some times stoping in one place all together and to work one time and not the next! causing great risk for children! they could get a arm head ect.. cought and the window, with the regulator to decide if it wants to work or not in order to put the window up or down! considering this is a family van i think this is a great risk to children or adults !! i complanied to the dealership russ darrow group in appleton wisconsin back in jan 2003 of the problem, with no compliance, russ darrow group told me that the window needed to stop working all together , that it is normal to work slowley. now that my van is out of warranty they told me ther is nothing that they can do about it! after doing some resurch i talked with chrysler headcorders and they told me that my van was a canada built van and that they could not help me! dealship did not tell me that when you buy a canada car that you may have problems is the us for repairs including recalls! is they any thig that can be done about this problem and what are the laws in wisconsin? thank you debbie. *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 06/07/2006 | 70000 | 1 | 06/14/2001 |
| Rear windshield wiper failed. cannot see out of the rear window of my vehicle when driving in the rain, or when salt builds up during the winter. the wiper blade is stuck in the middle of the window, obstructing my view. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 11/09/2000 | 60 | 11/01/2000 | |
| Windshield has a glare from the dash showing directly in your line of sight which makes it difficult to see object which are behind the glare. this is a real problem the brighter the sun shines the darker the glare. it actually looks like you are looking into a mirror and see the reflection of the dash back into the windshield. this very well could cause an accident . the second problem was defroster would not keep ice from forming on the inside of all windows of the van . windows appeared as if need to have ice scraped off but ice was on inside not outside. this definitely is a safety hazard because you can not see out of any windows. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 03/17/2002 | 2 | 03/16/2002 | |
| The day after purchase, the wiper blade was off track on the passenger side, which caused a deep scratch to become embedded in the windshield. this defect was repaired. about a week ago, the wipers started to hit each other about 3/4 of the windshield, they would bind, get stuck and lifted about 1/4 of an inch. once loose they continued their operation. consumer is concerned about the wipers binding again and the potential of another scratched windshield. *jg *jb | |||
| 06/27/2001 | 1 | 05/27/2001 | |
| While driving windshield wipers stopped working. windshield wipers paused in middle of windshield. as consumer turned windshield wipers on and off, they started working again. *ak consumer states wipers stopped again on the same day, however this has not happened at allw ithin the past two weeks. *slc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 06/27/2001 | 1 | 05/27/2001 | |
| While driving windshield wipers stopped working. windshield wipers paused in middle of windshield. as consumer turned windshield wipers on and off, they started working again. *ak consumer states wipers stopped again on the same day, however this has not happened at allw ithin the past two weeks. *slc | |||