Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE | ||||||||||||||||
| 03V094000 | SOUTHERN COMFORT CONVERSIONS | from 08/01/2000 to 03/03/2003 | V (Vehicle) | 3674 | 03/07/2003 | MFR | CHRYSLER GROUP LLC | 03/07/2003 | 03/18/2003 | |||||||
| Defect Summary | Certain pickup truck, van, and mini van conversions equipped with southern comfort built running boards that contain certain courtesy lights manufactured by american technology components, inc. these units contain a courtesy light or lights that might overheat when the wire harness is exposed to excessive moisture and road salt. | |||||||||||||||
| Consequence Summary | This overheating condition can cause the running board to melt or cause a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the wiring harness on these running boards. owner notification began march 7, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact southern comfort at 1-800-745-6096. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/24/2010 | 156000 | 1 | |
| 2003 dodge grand caravan es: february 2010. during a recent snowstorm, after using the rear defroster and front windshield defroster and sitting in the van for about 1/2 an hour to de-ice the windows and warm up the vehicle, i pressed the rear window wiper button. the rear wiper started its normal motion and then stops abruptly as it broke through the rear window which shattered into many small eggshell like pieces. there was glass almost all the way up to the driver's front seat. half the rear window was completely shattered and gone while the remainder of the rear window glass was still attached but shattered into many small cracked eggshell like pieces. it was fortunate this happened with the vehicle parked. *tr | |||
| 12/01/2008 | 98000 | 1 | |
| 2003 dodge grand caravan sport. undercarriage and rocker panels are severely corroded and holes forming throughout the bottom of van. this van is too new to have this severe of corrosion. could exhaust be leaking in van and pose hazard while we drive also, van will not pass massachusetts safety inspection so either it has to be repaired or scraped. *tr | |||
| 10/27/2007 | 97170 | 1 | 10/01/2006 |
| About the beginning of october we noticed the passenger floor area began to have white spots. i tried vacuuming the area but the spots quilky reappeared and grew larger. then i realized the spots were mold. yesterday, i pulled back the carpet. to my horror, the underside of the carpet was engulfed in a white fuzzy mold. the mold was growing in the carpet, the underlayment and up the underside of the dash to a round plastic area. i believe this is either for the ac or heater or both. i'm sure this is from some type of water leak as from time to time passengers would say the floor area was wet. for some time, my family has been complaining about getting sick every time they ride in the van. i believe the mold is the culprit. *tr | |||
| 07/19/2004 | 24188 | 2 | 12/31/2002 |
| Incident #1: 1. we were returning home from a weekend visit to iowa. we had been traveling about 5 hours. we were slowing down to exit off highway 212 near glencoe, mn. 2. the passenger side window exploded at about 4:00 pm as we were slowing down to make our turn. glass was spread throughout the inside of the vehicle (2003 dodge grand caravan) and chipped the paint along the side of the van. 3. the window was replace by our insurance company (progressive) and the van was repainted and detailed (vacuumed) to remove the glass inside the van. incident #2: 1. on the same vehicle (2003 grand caravan) a second window exploded on october 7, 2004. this time it was the passenger side sliding door window. i was accelerating into a passing lane east of cokato, mn. 2. the window exploded at 6:45 am. glass chipped the paint on the side of the van and was spread throughout the inside of the van - again. 3. the side window on the sliding door was replace by our insurance company (progressive) and the van will be painted again soon. *ak *sc | |||
| 10/15/2003 | 0 | ||
| Just above both sliding doors (left and right side) on the drip rail there is aproximately a 3 inch crack in the seam of the sheet metal in a total of 4 spots.the dealer states i will have to wait until 11/03/2003 for them to have their body shop which is not on site have a look at it. i have made known my concerns with dodge corp whose number was supplied by the dealer and spoke to teresa whom said all i have was warranty, well my concern is the srtucture of the roof one, two is the water entering the inner sheet metal parts of the vehicle after all as they stated after the 7 years they are done with the warranty. it would seem to me that they know there is a problem and as a customer who stills owns a 1994 grand caravan with 155,000 miles on it i wish to keep my new vehicle. i am not asking for a new roof as was asked by the dealer just a little assurance that if in 7 years and 3 months ect. if the vehicle rots from this factory defect why should i be liable for the repair if it is a factory defect. as i also said what about the structure and safety from this problem there has to be a reason why the seam is opening up. | |||
| 10/14/2003 | 2 | 03/16/2003 | |
| On a 2003, grand, caravan just above both sliding doors on the drip rail sheet metal was raised ,and the chalking was cracked which permitted water to enter the interior sheet metal. this caused corrosion. dodge corporation stated they would only chalk it again, and would give no further warranty for corrosion other then what was offered. these were obvious stress points. also, right side door did not automatically close all the time. it cycled 3/4 of the way and opened again. driver's door if closed after using the automatic lock button would unlock when closed.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 10/14/2003 | 1 | 03/16/2003 | |
| Roof seams above left and right sliding doors cracked at all stress points, a total of 4 areas at least 3 inches each crack. *la | |||
| 05/29/2003 | 1 | 0 | |
| Crack in seam seal on all four doors of 2003 dodge grand caravan. vehicle less than one month old. each crack is about two inches long and an eighth inch wide. water path to internal frame.*ak | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 11/08/2006 | 25000 | 1 | 10/05/2004 |
| Dt*: the contact stated there was cracking on the roof where the front doors met the roof and body. the front doors were off alignment and it looked as though the roof was pulling up. the dealership determined the service representative needed to inspect the vehicle. | |||
| 08/07/2004 | 31789 | 4 | |
| As reported by the 3 other complaints regarding the seam tear/separation located on top of the roof within the water channel and stripping. there are total of 4 defects each ranging from 1 to 3 inches in length and 1/8 in width. 3 of the 4 defects sit just outside and parallel to the weather stripping. the defects are not protected at all from the elements and will result in damage or failure to the interior and electrical components over time. a closer look at the tear revealed jaggered edges (tear) suggesting some sort of stress is occurring, whether from the sliding door or everyday use. i will leave that up to the engineers to conduct an investigation of the defect, and since the defect is repeatable (all four areas) an investigation is warranted. the defect itself is located in an obscured location on the van, were most customers would never know to look until it is too late and out of warranty, which results in additional cost to the customer. *jb | |||
| 10/14/2003 | 1 | 03/16/2003 | |
| Roof seams above left and right sliding doors cracked at all stress points, a total of 4 areas at least 3 inches each crack. *la | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 03/01/2005 | 30000 | 3 | 05/21/2003 |
| My 2003 new dodge caravan had the transmission replaced x3, air conditioner replaced x1 then repaired again x 2, replaced starter, wheel bearing, tie rod & continues to have problems. these major problems started when the car had only 30, 000 miles and is only at 60, 000 miles. the dealer nor chrysler corporation will replace or refund this car stated it does not fall under lemon law. multiple time lost from taking in this car to be fixed along with extra money spent to get rentals while this car was in the shop. *jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 12/01/2008 | 98000 | 1 | |
| 2003 dodge grand caravan sport. undercarriage and rocker panels are severely corroded and holes forming throughout the bottom of van. this van is too new to have this severe of corrosion. could exhaust be leaking in van and pose hazard while we drive also, van will not pass massachusetts safety inspection so either it has to be repaired or scraped. *tr | |||
| 07/01/2008 | 98000 | 1 | |
| Undercarriage and rocker panels of our 2003 dodge caravan sport are so severely corroded, this vehicle will not pass inspection. we feel this is premature corrosion for such a new vehicle. chrysler corp. is going by what the dealership allen mello chrysler/dodge in nashua,new hampshire is advising them. we feel chrysler should honor the repair or at least partial money for the repair. the vehicle is mechanically sound and we would like to keep it. *tr | |||