Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| UNKNOWN OR OTHER | ||||||
| AQ10001 | CHRYSLER GROUP LLC | 11/18/2010 | Fleet Vehicle Recall Completion Audit | |||
| The agency, particularly in recent months, has been informed of incidents involving allegations of personal injury and death claimed to have been caused by safety defects and failures to conform to minimum federal motor vehicle safety standards (fmvss) on rental car vehicles for which a safety recall to remedy the safety defect or noncompliance had allegedly not been performed prior to the rental car company's lease of the vehicle.nhtsa understands that there is presently a petition before the federal trade commission (ftc) seeking to prohibit at least one rental car company from renting vehicles on which safety recall campaign remedies remain outstanding.the purpose of this audit query (aq) is to investigate recall remedy completion by rental car companies on the above-listed safety recall campaigns.these campaigns were chosen due to their inclusion of vehicles used in the rental market.this information is expected to provide the agency an indication of how completely and how quickly rental car fleets, in general or individually, perform necessary recall-related repairs or other remedies on the vehicles owned and then leased for use on the roadways.this aq is opened. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/10/2013 | 82000 | ||
| It first started with the passenger side sliding door lock. it would not automatically lock and had to be done manually. now the driver's side door lock will not go up and down automatically nor will it do it manually. the door will also not open at all from inside or outside. this is a safety issue because passengers are not able to get out of the vehicle from that side. | |||
| 06/11/2012 | 111102 | ||
| I purchased this vehicle used in 2011 and about three months later i took into the dealer for an oil change and they said i need to change out my rack/pinion/steering since it had a small leak. now i have a larger leak underneath the van whereever i park. i checked myself to see that the small plastic clamps have come loose and transmission fluid was leaking out. that did not fix it since it is now leaking in the front passenger side. also i have a sunroof that leaks when we wash the van and when it rains, i have cleaned out the drains but the seal is worn down and i would have to purchase the entire assemble to fix the problem at $500 for the part does not incliude labor? i am happy with the vehicle other than the lemon part of the axle going bad. | |||
| 08/30/2011 | 78000 | ||
| The sliding passenger door locks no longer lock automatically lock while driving. they have to be locked manually. this is a safety issue. with children in the back seat, they can now open the doors while the car is moving if an adult forgets to lock them. the lift gate in the back no longer chimes when opening. this is a safety issue. someone can get whacked with the door, not kowing that it is about to open. the parking lights stay on or come on spontaneously after the headlights have been turned off. this is a problem. very easy for the owner to come out in the morning to a dead battery and a car that won't start. some owners have reported the headlights cutting out while driving, a serious safety issue. | |||
| 07/22/2010 | |||
| Our rear evaporator does not work. air conditioning does not work. we only have 48,000 miles on our van and i have read a alot of similar stories regarding this issue. | |||
| 07/01/2011 | 36871 | ||
| Air bag warning light is on. horn does not work. cruise works sometimes. diagnosis is clock spring. review of online info shows repeated clock spring recalls from late 1990s to early 2000s. vehicle has less than 37,000 miles on it. airbag is non-functional at this time, as is horn and cruise control, hence a safety issue. | |||
| 03/10/2011 | 53000 | ||
| Car was parked. i had opened door manually. thought it wasn't fully opened; hit power button on door jamb to open fully. then leaned against door with left hand and bent over to remove ice tracks from shoes. door closed instead of opening and before i could react it closed and locked on thumb and severed it completely just in front of knuckle . sensors supposedly designed to prevent door closing on limbs did not work. sensors are supposed to prevent this injury, or so i thought. car has 3 buttons to activate doors: overhead console; remote key & inside door jamb. if sensor does not work power door could activated from any one of these locations by someone not fully aware of activity around door to cause serious injury. | |||
| 12/11/2010 | 5089 | ||
| Back rear window imploded for the second time(first time 2009, second time 2010), nobody seems to have an answer for why this happens other than it was cold and snowy outside so the weather must have caused this to occur, (that is what they say) my family was in the van in the driveway getting ready to leave so i know for a fact that nothing went thru the window just a major defect of dodge. numerous issues with this van starting when van had 5000 miles, air bag sensor on, sliding doors do not work properly, loud sound from engine, tie rods need replaced for third time, control arm broke, locks make a whiny sound, check service engine light on told 3 times that we needed new spark plugs . really at 30,000 miles. we changed them, light still on today. after an inspection of van now dealer sates that the alternator, water pump, sertine belt, egv valve, valve gasket, all needs replaced and the light on had nothing to do with spark plugs, go figure. i have sent dealership and chrysler letters in regards to my safety concerns. this would be my fourth time calling chyrsler about major issues. they lack customer service and nothing ever done. we purchased new and van is now 5 years old with same and new problems since 5000 miles, now has 77,000. i will not be purchaseing a dodge van again!! | |||
| 12/26/2010 | 79485 | ||
| The automatic sliding door on the 2006 dodge grand caravan sxt stopped the closing cycle within 6 inches of being closed. due to the cycle stopping, the door did not reverse thus trapping a 3 year old between the door and the frame. the driver had to walk around the van and manually push the door open the free the child. the door has not fully closed using the automatic sliding door feature since this occured. | |||
| 11/01/2009 | 50000 | ||
| 2006 dodge grand caravan automatic sliding door opens approximately 8 inches; then stops. must manually open the remaining distance. same incident when closed. door automatically closes until about 8 inches from fully closed. must manually close door remaining distance. | |||
| 05/17/2010 | 90107 | ||
| Ac stopped working while driving | |||