Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||||
| SB-19-001-10 | 01/20/2009 | 10033687 | Chrysler: power steering return lines. involves inspecting and if necessary removing and replacing the gear to cooler power steering return hose with a kevlar braided return hose. may experience leaks in power steering return line, at co | 09/10/2010 | |
| H-16 | 01/01/2009 | 10028064 | Chrysler: the low pressure power steering hose on certain vehicles may leak under certain extreme cold climate operating conditions. this result in a loss of power steering assist upon vehicle start up. csc letter was received. | 03/02/2009 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| SB-19-001-10 | 01/20/2009 | 10033687 | Chrysler: power steering return lines. involves inspecting and if necessary removing and replacing the gear to cooler power steering return hose with a kevlar braided return hose. may experience leaks in power steering return line, at co | 09/10/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/19/2012 | 113600 | 1 | |
| Driving the vehicle on a residential street. engine quit suddenly and unexpectedly. steering and brakes failed. vehicle went off the road, over the curb and came to a stop. no property damage or bodily harm. if we had been traveling at highway speeds, fear of death would have been a real concern. the engine would not start for approximately a minute after the incident. engine finally started and the vehicle was taken to a dodge dealership. diagnosed as a 'bad win module' (wireless ignition node). the technician actually guessed the problem was the win module before diagnosing the problem. he said it was a 'fairly common problem'. an online investigation revealed this part has a recall associated with it in the 2010 dodge grand caravan (our dodge grand caravan is a 2008). the reason i am writing the nhtsa is the newly replaced win module is clearly a redesigned part. it looks and functions differently than the old, faulty win module. if dodge redesigned the part, they must have assumed the earlier design was defective in some way. to justify the need for a redesign, there had to be some driving factor like improved safety. it is my belief that this defect had the real potential of causing death and i am requesting the nhtsa investigate this matter. am i the first to have lodged a complaint regarding this part? thank you for your time and attention. i look forward to your response. *tr | |||
| 11/19/2012 | 113600 | ||
| Driving the vehicle on a residential street. engine quit suddenly and unexpectedly. steering and brakes failed. vehicle went off the road, over the curb and came to a stop. no property damage or bodily harm. if we had been traveling at highway speeds, fear of death would have been a real concern. the engine would not start for approximately a minute after the incident. engine finally started and the vehicle was taken to a dodge dealership. diagnosed as a 'bad win module' (wireless ignition node). the technician actually guessed the problem was the win module before diagnosing the problem. he said it was a 'fairly common problem'. an online investigation revealed this part has a recall associated with it in the 2010 dodge grand caravan (our dodge grand caravan is a 2008). the reason i am writing the nhtsa is the newly replaced win module is clearly a redesigned part. it looks and functions differently than the old, faulty win module. if dodge redesigned the part, they must have assumed the earlier design was defective in some way. to justify the need for a redesign, there had to be some driving factor like improved safety. it is my belief that this defect had the real potential of causing death and i am requesting the nhtsa investigate this matter. am i the first to have lodged a complaint regarding this part? thank you for your time and attention. i look forward to your response. | |||
| 09/04/2012 | 35850 | 1 | |
| While driving to the market my wife experienced a sudden shudder in the steering/brakes pulling the vehicle out of the driving lane towards the shoulder. she brought the vehicle to a stop of the shoulder. she noticed the esp/bas warning light and the slippery road/traction control warning light had both activated on the dash/instrument panel. we brought the vehicle to the dealer who informed us the steering angle/clockspring sensor which activates the drivers airbag had failed and needs replacement. according to the dealer the item is not covered under warranty and repair would cost a total of $508. dodge recalled caravans 1996-2000 for a similar issue. we have already had to replace all the brakes, for what was termed premature whereout, at approx 22,000 miles. we had to replace the electronic keys which both crumbled after the 3rd year. what's next???? any help in this situation would be much appreciated. *tr | |||
| 09/04/2012 | 35850 | ||
| While driving to the market my wife experienced a sudden shudder in the steering/brakes pulling the vehicle out of the driving lane towards the shoulder. she brought the vehicle to a stop of the shoulder.she noticed the esp/bas warning light and the slippery road/traction control warning light had both activated on the dash/instrument panel. we brought the vehicle to the dealer who informed us the steering angle/clockspring sensor which activates the drivers airbag had failed and needs replacement. according to the dealer the item is not covered under warranty and repair would cost a total of $508. dodge recalled caravans 1996-2000 for a similiar issue. we have already had to replace all the brakes, for what was termed premature whereout, at approx 22,000 miles. we had to replace the electronic keys which both crumbled after the 3rd year. what's next???? any help in this situation would be much appreciated | |||
| 09/19/2011 | 65000 | ||
| Driving about 60mph with three kids in car when key switched to off position. steering hard until i switched the car into neutral and restarted it. the key had done this once before in park and once while driving aprox 20mph on a dirt rd. | |||
| 09/14/2011 | 80000 | ||
| Tl- the contact owns a 2008 dodge grand caravan. the contact stated the horn, and the windshield wiper fluids activated on their own intermittently. the vehicle was taken to the dealer who performed a diagnostic test that located several failure codes. the dealer cleared the failure codes, but the failure was not corrected. the horn and windshield wiper fluid continued to activate intermittently on its own. the manufacturer stated that they were not aware of the failure. the vehicle was not repaired. the failure and the current mileage was 80,000. rvk | |||
| 09/14/2011 | 80000 | ||
| Tl-the contact owns a 2008 dodge grand caravan. the contact stated the vehicle horn, and the windshield fluids activated on its own the failure occurred intermittently. the vehicle was taken to the dealer who performed a diagnosed that located several failure codes the dealer cleared the failure codes, but the failure was not corrected. the vehicle horn and windshield fluids continues to activate intermittently on its own. the manufacturer stated that they are not aware of the failure. the vehicle has not been repaired. the failure and the current mileage was 80,000. li | |||
| 02/11/2011 | 45508 | ||
| Tl-the contact owns a 2008 dodge grand caravan. while driving approximately 5 mph the vehicle lost all power steering pulling out of the driveway. the contact pulled back into the driveway and noticed power steering fluid on the ground. the vehicle was towed to an authorized dealer. the vehicle had not been repaired yet. the failure and current mileage was 45,508. vwb | |||
| 10/03/2010 | 52147 | ||
| Tl*the contact owns a 2008 dodge grand caravan. while driving approximately 65 mph, she noticed that the tire blew out. the vehicle was taken to a local mechanic who informed her that the tie rod was worn and needed to be replaced. the local private replaced all four tie rods. the dealer informed the contact that there were no related recalls and did not offer any additional assistance. the manufacturer advised her to call nhtsa and file a complaint. the current mileage was 56,675 and the failure mileage was 52,147. | |||
| 02/11/2011 | 45508 | ||
| Tl-the contact owns a 2008 dodge grand caravan. while driving approximately 5 mph the vehicle lost all power steering pulling out of the driveway. the contact pulled back into the driveway and noticed power steering fluid on the ground. the vehicle was towed to an authorized dealer. the vehicle had not been repaired yet. the failure and current mileage was 45,508. vwb | |||
| 10/03/2010 | 52147 | ||
| Tl*the contact owns a 2008 dodge grand caravan. while driving approximately 65 mph, she noticed that the tire blew out. the vehicle was taken to a local mechanic who informed her that the tie rod was worn and needed to be replaced. the local private replaced all four tie rods. the dealer informed the contact that there were no related recalls and did not offer any additional assistance. the manufacturer advised her to call nhtsa and file a complaint. the current mileage was 56,675 and the failure mileage was 52,147. | |||
| 02/11/2011 | 45508 | ||
| Tl-the contact owns a 2008 dodge grand caravan. while driving approximately 5 mph the vehicle lost all power steering pulling out of the driveway. the contact pulled back into the driveway and noticed power steering fluid on the ground. the vehicle was towed to an authorized dealer. the vehicle had not been repaired yet. the failure and current mileage was 45,508. vwb | |||
| 10/03/2010 | 52147 | ||
| Tl- the contact owns a 2008 dodge grand caravan. while driving approximately 65 mph, when she noticed that she blew a tire. the vehicle was taken to a private mechanic where he informed her that the tire rod was worn out and needed to be replaced. the private mechanic replaced all four tire rods. the dealer informed the contact that there were no related recalls and did not offer any additional assistance. the manufacturer provided her with the nhtsa number to file a complaint. the current mileages were 56,675 and the failure mileages were 52,147. bw | |||
| 03/31/2008 | |||
| I purchased this vehicle on march 31, 2008 and have had it for 2 years. we were headed out of town on vacation and had to stop at 2 different dealerships a long the way for them to try to correct the pulling. neither one could correct the problem. in the 2 year time it has been back in forth to the dealership service dept several times for it pulling to the right and eating the front edge of every tire that has been put on the front. tires have been rotated regularily and crossed and still has the outside tire wear from the pull. cam bolts have been installed by the dealer to help correct the alignment with no results. it still pulls. i have filed a lemon law complaint with chrysler who has preformed the final repair attempt and it still pulls. i have took it to 2 local tire alignment shops here and both have said the alignment can't be fixed. chrysler's position is that the vehicle drives as designed and no further action will transpire. i don't understand how a vehicle can be designed to immediately pull off the road to the right if you let go of the steering wheel. it is not a drift to the right. a drift doesn't eat tires from what i understand. my hand actually falls asleep while trying to drive the van for long distances because you have to fight to keep the van on the road. we have driven 2 other chrysler vans for comparison purposes and they pull to the right as well but not to the extent of my van. i am still in the lemon law process and don't know if i will get anywhere with chrysler but someone needs to check the steering and alignment of this make and model. you should not have to fight the vehicle in order to keep it on the road. this issue has made me despise this van and it was perfect for a family with 3 kids. bad safety hazzard and chrysler should be made to correct the issue and not just play god with the final statement of this vehicle preforms as designed. | |||
| 04/06/2010 | 38000 | ||
| While driving, with no warning, vehicle stalls (engine dies) steering column locks and brakes are hard, their is no control over the vehicle and can't get off the road. i almost got into a serious accident, i was aaproaching a major interstate hwy when my vehicle stalled. the dealer mech can't find any problems, nothing records on the memory or flight recorders. this has happened to the mech while on a test drive, they say they checked all the computer wires and want to give the vehicle back and states it is safe. | |||
| 04/11/2010 | 20000 | ||
| Tl* the contact owns a 2008 dodge grand caravan. the contact stated that the brake pads and rotors had to be replaced at 20,000 miles. the vehicle also had a hard vibration in the steering wheel and brake pedal. the road conditions or speed of the vehicle had no affect on the failure. the failure and current mileage s were approximately 20,000. | |||