Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| BRAKES | |||
| 06/14/2012 | 35719 | ||
| Exited highway (70mph) then drove 55mph for 3 miles to our home. noticed heavy brake burning smell that stayed with me until arrived at home. noticed smoke coming from driver side rear wheel/brake assembly. husband(ex-ase master tech) came out to inspect and noticed all other brakes seemed ok in temp but left rear was extremely hot, smoking and rotor was discolored from over heat(black/blue). no metal on metal van was just in less than 1000 miles and dealer replaced front pads, rotors under tsb with $100 deductible. i was told at this time that rears had approx 20% pad left. way to soon for rear brakes to wear out (before 36k miles?) took van into rochester hills chrysler dodge and they stated issue was left rear brake pad stuck in slides causing overheat. they stated that the brake bracket/clip/pads clearance is too tight and doesn't take much corrosion or brake dust collecting to cause sticking pads. i am aware of a new chrysler brake bracket design for these vans and that they are on national backorder at the time of tyhis report and that the redesign has additional clearance to eliminate this problem. but instead i was charged $174.80 for new pads and turn both rotors. i fear that this issue will happen again and wonder if it will be worse next time (pad/brake fire, brake/wheel lock up or possible loss of control). this is not safe especially on a vehicle that is primarily used to transport kids, people etc. lots of families out there with these. please help! thank you. | |||
| 05/31/2012 | 61450 | ||
| Traveling down a street, the esp and traction warning lights came on. checked the owners manual, it states not to drive over 30 mph when that occurs if the lamps cannot be reset. reset lamps, lamps came back on, speed was reduced to 30 mph and after traveling a short distance, without touching the brake pedal, the brakes on both front wheels applied and brought the vehicle to a complete stop in the middle of the street in traffic. the brakes would not release until the motor was shut off and restarted. we were not hit by other vehicles, but it could have been very tragic. we were told by the dealer that failure of the steering angle sensor in the steering column will cause the brakes to engage and stop the vehicle. the cost for replacing the failed senser and realigning the system was $712.45. | |||