Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 01/31/2013 | 25338 | ||
| Jan 31, 2:00pm i parked the vehicle to pick my son up from pre-school. after securing my children to their respective car seats, i buckled myself in and proceeded to start the engine, the vehicle's engine would not start. strong electrical-smelling fumes were emitted and the etc light came on. we had the vehicle towed to a jeep, dodge, & chrysler dealership for servicing for 5 days. the service tech insisted that nothing was detected aside from slight corrosion in the battery plugs, which needed to be replaced. we did what was advised and took our vehicle back on feb 6. feb 13, 9:45am after making a quick stop at a grocery store, the same problem occurred. the vehicle engine would not start, but the radio was coming on. i turned off the vehicle and proceeded to restart the vehicle. once again the etc light came on and this time, white smoke was coming out from under the hood. after seeing the smoke, i quickly turned off the vehicle and took my child out. our vehicle is now stranded in the parking lot of a grocery store waiting to be towed to the same dealership. | |||
| 04/01/2012 | 36694 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that when driving at low speeds of when attempting a turn, the vehicle would stall without warning. the failure was experienced several times. the vehicle was taken to the dealer and a diagnostic was performed, which was unable to generate a failure code. the dealer also test drove the vehicle but was unable to duplicate the failure. the dealer cleaned the fuel rail system as a precaution however, the failure was not corrected. the vehicle continued to stall without warning. the vehicle was not further repaired. the manufacturer was not made aware of the failure. the failure mileage was 36,694 and the current mileage was 41,000. kmj | |||
| 04/01/2012 | 36694 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle stalled without warning while driving at low speed or turning. the failure was experienced several times. the vehicle was taken to the dealer a diagnostic was performed which was unable to locate a failure code. the dealer also test drove the vehicle but was unable to duplicate the failure. the dealer cleaned the fuel rail system; however the failure was not corrected. the vehicle continued to stall without warning. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 36,694 and the current mileage was 41,000. li | |||
| 09/06/2012 | 27718 | 1 | |
| Prior to 9/6/2012, engine light came on for what the dealer said no reason. then on 9/6/2012, van broke and would not start. it appeared as if stuck in all gears and i was told this was an electrical problem. there is a recall on this type/year of van for electrical problems, recall #11v139000;however, no recall shows up for my van vin #. i don't feel this vehicle is safe. the dealer has had my vehicle for a week now along with another one same make and model/year that they are having the same issue. there is a definite problem with this model vehicle. my vehicle is still not repaired or exact problem diagnosed. yet, they expect me to drive it again when i get it back. these electrical issues need to be further evaluated. yes my van was in a parking lot but that was lucky. please look into this further. the dealer don't even understand the problem on these 2 grand caravans per our last conversation we had today. *tr | |||
| 09/06/2012 | 27718 | ||
| Prior to 9/6/2012, engine light came on for what the dealer said no reason. then on 9/6/2012, van broke and would not start. it appeared as if stuck in all gears and i was told this was an electrical problem. there is a recall on this type/year of van for electrical problems, recall #11v139000;however, no recall shows up for my van vin #. i don't feel this vehicle is safe. the dealer has had my vehicle for a week now along with another one same make and model/year that they are having the same issue. there is a definite problem with this model vehicle. my vehicle is still not repaired or exact problem diagnosed. yet, they expect me to drive it again when i get it back. these electrical issues need to be further evaluated. yes my van was in a parking lot but that was lucky. please look into this further. the dealer don't even understand the problem on these 2 grand caravans per our last conversation we had today. | |||
| 11/16/2011 | 20000 | 1 | |
| Our 2010 dodge grand caravan minivan, has been for the past 6 months been stalling sporadically. today, it came to a head. we were 45 minutes north of our house and heading home. 10 minutes of driving to get to the freeway and 20 minutes on the freeway, in the center lane, 3 lanes wide, pouring outside, it is 8:50pm, and lightening out as well. our minivan just died on the freeway, with a fair amount of traffic. we were able to pull over quickly as the minivan shook to a halt, we were going 70 miles per hour. yesterday, when i tried starting it died right away, twice. the dealership knows about this as they see the minivan for this about every month, and they always say nothing comes up on the computer, nothing is wrong with it. i have complained to chrysler about this. they say it is because it happens right after we have filled up with gas. well, we didn't just fill up with gas today, and have only a half tank of gas, when this happened. out of the countless times this has died on us, it has only died 2 times after filling up. there is no rhyme or reason when this happens, can be morning or afternoon, we rarely drive in the evening. cold or hot days. chrysler has said that this issue is related to the new key, and recalled it, well we have had that changed at least 3 times already. *tr | |||
| 11/16/2011 | 20000 | ||
| Our 2010 dodge grand caravan minivan, has been for the past 6 months been stalling sporadically. today, it came to a head. we were 45 minutes north of our house and heading home. 10 minutes of driving to get to the freeway and 20 minutes on the freeway, in the center lane, 3 lanes wide, pouring outside, it is 8:50pm, and lightening out as well. our minivan just died on the freeway, with a fair amount of traffic. we were able to pull over quickly as the minivan shook to a halt, we were going 70 miles per hour. yesterday, when i tried starting it it died right away, twice. the dealership knows about this as they see the minivan for this about every month, and they always say nothing comes up on the computer, nothing is wrong with it. i have complained to chrysler about this. they say it is because it happens right after we have filled up with gas. well, we didn't just fill up with gas today, and have only a half tank of gas, when this happened. out of the countless times this has died on us, it has only died 2 times after filling up. there is no rhyme or reason when this happens, can be morning or afternoon, we rarely drive in the evening. cold or hot days. chrysler has said that this issue is related to the new key, and recalled it, well we have had that changed at least 3 times already. | |||
| ENGINE AND ENGINE COOLING | |||
| 11/01/2012 | 2 | 04/01/2010 | |
| 2010 dodge grand caravan. consumer writes in regards to vehicle shutdown while driving. *smd shortly after the vehicle was purchased, the vehicle would fully shutdown; engine off, radio off, power locks disabled, windshield wipes off etc. the vehicle was taken to the dealer several times, only to get the vehicle back, with the problem still present. *jb | |||
| 09/10/2012 | 70000 | 1 | |
| I was driving on the highway at 60 mph, hit a large (approx 6 feet x 4 feet x 4 feet) wooden shipping crate. the crate exploded, and a board became lodged in the tire well and engine compartment. i also lost power the vehicle - the wrecker driver advised that the board appeared to have disconnected the computer wires. the crate hit on the front driver fender. the airbags did not deploy. i would think hitting something the size of the front end of a car at 60 mph should set off the air bags. *tr | |||
| 12/20/2011 | |||
| Tl- the contact owns a 2010 dodge grand caravan. the contact stated the vehicle stalls without warning. the contact stated the failure does not occur when standing still, but only when moving. the vehicle had not been inspected. the failure mileage was 42,500 and the current mileage was 44,290.rl | |||
| 07/19/2011 | |||
| Took my van into colorado chrysler jeep on july 19, 2011 for recall #l25, they have not done the work as of 10-31-2011. they are telling me that the part is on back order, it has been over 3 months?????? what's wrong with this? | |||
| 07/21/2011 | 23000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated while driving at approximately 40mph the vehicle stalled without warning. the contact was able to restart the vehicle after a few minutes. the vehicle was not taken to the dealer to be diagnosed. the vehicle has not been repaired. the failure and the current miles was 23,000. li | |||
| 07/07/2010 | 6000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. while driving approximately 65 mph the engine stalled, the contact maneuvered to the side of the road and the entire warning lights illuminated on the instrument panel. the vehicle restarted on the first attempt. the failure occurred in extremely hot temperatures on six different times and was towed on one of the occurrences. the vehicle was taken to an authorized dealer twice and they were unable to locate the problem. the manufacturer was notified of the repeated failure. the contact expressed significant concern of the safety issue involved. the approximate failure mileage was 6,000. js | |||
| 05/10/2011 | 10000 | ||
| Tl* the contact owns a 2010 dodge grand caravan. the contact stated the vehicle stalled while driving at various speeds. upon restart the vehicle would operate as normal. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 10,000 and the current mileage was 11,000. the vin was unavailable. | |||
| 05/10/2011 | 10000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated the vehicle stalled while driving at various speeds. upon restart the vehicle would operate as normal. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 10,000 and the current mileage was 11,000. the vin was unavailable. sm. | |||
| 05/03/2011 | 20300 | ||
| I was driving at about 30 mph when i noticed the air conditioner stop working. i began slowing down for a red light. when the light turned green i went to go and realized that the engine had stopped as well. i lost all power and engine function while driving. i was able to place the vehicle in park and restart it. | |||
| 03/24/2011 | 12000 | ||
| The van motor cut out while turning left at an intersection and another car collided with the van. the front air bags went off . there was considerable damage to the front end. on numerous occasions i complained to the dealer that the engine was stalling, cutting out, missing and lack of power. the dealer could not find a problem and nothing showed up on the computer. the dealer has a record on file of my complaints. has anyone pursued legal action regarding similar problems such as i have experienced? | |||
| 03/25/2011 | 33000 | ||
| Tl*the contact owns a 2010 dodge grand caravan. the contact stated while traveling 20 mph the vehicle stalled. the power steering failed then the warning lights illuminated on the instrument panel. the contact stated that after allowing the vehicle to coast, he was able to restart it with no problems. the contact spoke with the manufacturer and was told that they were aware of the failure and that a recall would be established in april. the vin was unknown. the failure and current mileage was 33,000. | |||
| 03/24/2011 | 12000 | ||
| The van motor cut out while turning left at an intersection and another car collided with the van. the front air bags went off . there was considerable damage to the front end. on numerous occasions i complained to the dealer that the engine was stalling, cutting out, missing and lack of power. the dealer could not find a problem and nothing showed up on the computer. the dealer has a record on file of my complaints. has anyone pursued legal action regarding similar problems such as i have experienced? | |||
| 03/25/2011 | 33000 | ||
| Tl*the contact owns a 2010 dodge grand caravan. the contact stated while traveling 20 mph the vehicle stalled. the power steering failed then the warning lights illuminated on the instrument panel. the contact stated that after allowing the vehicle to coast, he was able to restart it with no problems. the contact spoke with the manufacturer and was told that they were aware of the failure and that a recall would be established in april. the vin was unknown. the failure and current mileage was 33,000. | |||
| 03/24/2011 | 12000 | ||
| The van motor cut out while turning left at an intersection and another car collided with the van. the front air bags went off . there was considerable damage to the front end. on numerous occasions i complained to the dealer that the engine was stalling, cutting out, missing and lack of power. the dealer could not find a problem and nothing showed up on the computer. the dealer has a record on file of my complaints. has anyone pursued legal action regarding similar problems such as i have experienced? | |||
| 03/25/2011 | 33000 | ||
| Tl*the contact owns a 2010 dodge grand caravan. the contact stated while traveling 20 mph the vehicle stalled. the power steering failed then the warning lights illuminated on the instrument panel. the contact stated that after allowing the vehicle to coast, he was able to restart it with no problems. the contact spoke with the manufacturer and was told that they were aware of the failure and that a recall would be established in april. the vin was unknown. the failure and current mileage was 33,000. | |||
| 03/24/2011 | 12000 | ||
| The van motor cut out while turning left at an intersection and another car collided with the van. the front air bags went off . there was considerable damage to the front end. on numerous occasions i complained to the dealer that the engine was stalling, cutting out, missing and lack of power. the dealer could not find a problem and nothing showed up on the computer. the dealer has a record on file of my complaints. has anyone pursued legal action regarding similar problems such as i have experienced? | |||
| 03/25/2011 | 33000 | ||
| Tl*the contact owns a 2010 dodge grand caravan. the contact stated while traveling 20 mph the vehicle stalled. the power steering failed then the warning lights illuminated on the instrument panel. the contact stated that after allowing the vehicle to coast, he was able to restart it with no problems. the contact spoke with the manufacturer and was told that they were aware of the failure and that a recall would be established in april. the vin was unknown. the failure and current mileage was 33,000. | |||
| 04/01/2010 | 1000 | ||
| Tl*the contact owns a 2010 dodge grand caravan. the vehicle would intermittently stall while driving at any speed. the failure recurred while driving to include driving in reverse. the vehicle was taken to an authorized dealer on several occasions where they were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 1,000 and the current mileage was 20,000. | |||
| 04/01/2010 | 1000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the vehicle would intermittently stall while driving at any speed. the failure recurred while driving in reverse as well as in drive. the vehicle was taken to an authorized dealer on several occasions where they were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 1,000 and the current mileage was 20,000. sm. | |||
| 02/07/2011 | 19858 | ||
| I have had problems with my 2010 doge grand caravan since we bought it. but on 2/7/11 i thought we were going to die due to the car shutting down at 60 miles per hour. we were driving 60 mph in the fast lane of traffic when the engine shut off. i lost my power steering and power brakes and did my best to pull off to safety. i called the dealership and a service man asked me to check to see if i had ran out of gas. i still had about 10 gallons in my tank. the van did turn back on so he had me drive about a mile or so to his garage. he put the car on a computer to check the codes. he claims there was no codes indicating this engine failure. no surprise because this dealership, the same one i bought the van tells me there is nothing wrong each time something like this happens. i checked the internet and there are several other complaints showing engine failure on this make and model at 60 miles per hour. some of the complaints involved children sitting in the back seat when the van's engine died at 60 mph. i reported this to chysler and have a case number 20392664. i was told to contact another dealership which i called today. they told me the service manager was not in and someone would call me back. no one has called me back so i am writing this complaint in hopes that i will get help with this urgent matter. | |||
| 05/05/2010 | 6000 | ||
| This is a leased vehicle. i had it approximately 6 months when driving 65 mph on a freeway the engine abruptly stopped just like someone turned the key off. the steering barely allowed me to get to the side of the road. i was able to put the car into neutral and restart it. the 2nd occurrence was 3 weeks after the 1st but this time it was when trying to accelerate onto a freeway where trucks and cars were driving 75 mph! the 3rd occurrence was about 6 weeks after the 2nd. all 3 times the dealer could not find a problem nor replicate the problem. please read the other similar complaints at this web site: http://www.carcomplaints.com/dodge/grand_caravan/2010/ | |||
| 02/20/2010 | 5000 | 2 | |
| We purchased a 2010 dodge grand caravan in december 2010. three weeks ago as i was pulling out of a driveway that had a drain gutter dip the van shut off completely. i hit the dip at about 10 mph. two weeks ago it happened again. this time when i went over a speed bump in heavy traffic. the dodge dealer repair shop said they could not find any loose connections or codes. they seemed to care very little of our report and said they could not recreate the trouble and to call them next time. only after calling the dealer executives we are to bring the van back for a check by a mechanic. other thoughts: both times i had to put the gear in neutral to restart. both front tires hit at the same time. when only one wheel hits a bump or pothole , it does not happen. we were at about 5,000 miles when this happened. *tr | |||
| 01/31/2010 | 65 | 1 | |
| I purchased a brand new 2010 grand caravan se in january. while making a turn over a puddle of water the car powered down, i.e. lost power steering and all control. i then took the key out and put it back in and it powered up. this occurred within the 1st 100 miles. at 350-400 miles it started to power down while stopping at a red light but did not completely shut down. this occurred again between 450-500 miles. i took the car into the dealer & they could not find a problem. i contacted the dealer for each occurrence. no accidents, yet. *tr | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 07/02/2011 | 13000 | ||
| On 7/2/11 i was heading south on the berlin turnpike in newington, ct. turned around at the light to head north on the berlin turnpike and as i was making the turn, the etc & esc lights came on. the car would not move more than 5 mph. with oncoming traffic heading toward me and narrowly being hit by oncoming cars, i put on my flashers and proceeded into the nearest parking lot. i turned the motor off and back on again and the car seemed normal. i proceeded home immediately where i called dodge dealer.brought the car in for service on 7/2/11 and they gave me a loaner. said they couldn't look at it until 7/5/11. service manager told me today that they couldn't reproduce the situation and i could leave the car for further inspection or pick it up. since this could have been resulted in a deadly accident, i opted to leave the car and follow up with letters to dodge's president and nhtsa. | |||
| 12/02/2010 | 6500 | ||
| The problem described has happened twice, both in similar circumstances. while driving at around-town speeds (~35 mph or less), and making a left turn the vehicle has completely stalled. the engine stops, and the driver experiences reduced steering/braking, with no throttle. once the vehicle has come to a complete stop and been shifted into neutral or park, the vehicle can be restarted. vehicle is a 2010 grand caravan sxt w/ the 4.0l engine. after the first time the dealership checked, but could not find any codes or loose wires. vehicle had ~6,000 and then 7,000 miles at each incident. | |||