Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 11/05/2011 | 15688 | ||
| Driving down the road i smelled a burning smell coming from my van. i got out of my van and discovered that the smell was coming from my rotor . i took it to the dealership and they replaced my calipers and rotors due to a caliper sticking on the van.i have had numerous issues with the braking system.pulsating of brakes, calipers sticking ,premature of rotors. i have had my rotors replaced at 7186 miles,15688 miles and 24,527 and 39,435 miles . | |||
| 04/01/2011 | 7180 | ||
| When pressing brakes there is a real bad pulsating vibration . there has been numrous times i felt like the van was not going to stop properly which could lead to an accident. | |||
| 11/05/2011 | 15688 | ||
| Driving down the road i smelled a burning smell coming from my van. i got out of my van and discovered that the smell was coming from my rotor . i took it to the dealership and they replaced my calipers and rotors due to a caliper sticking on the van.i have had numerous issues with the braking system.pulsating of brakes, calipers sticking ,premature of rotors. i have had my rotors replaced at 7186 miles,15688 miles and 24,527 and 39,435 miles . | |||
| 04/01/2011 | 7180 | ||
| When pressing brakes there is a real bad pulsating vibration . there has been numrous times i felt like the van was not going to stop properly which could lead to an accident. | |||
| 11/05/2011 | 15688 | ||
| Driving down the road i smelled a burning smell coming from my van. i got out of my van and discovered that the smell was coming from my rotor . i took it to the dealership and they replaced my calipers and rotors due to a caliper sticking on the van.i have had numerous issues with the braking system.pulsating of brakes, calipers sticking ,premature of rotors. i have had my rotors replaced at 7186 miles,15688 miles and 24,527 and 39,435 miles . | |||
| 04/01/2011 | 7180 | ||
| When pressing brakes there is a real bad pulsating vibration . there has been numrous times i felt like the van was not going to stop properly which could lead to an accident. | |||
| 11/05/2011 | 15688 | ||
| Driving down the road i smelled a burning smell coming from my van. i got out of my van and discovered that the smell was coming from my rotor . i took it to the dealership and they replaced my calipers and rotors due to a caliper sticking on the van.i have had numerous issues with the braking system.pulsating of brakes, calipers sticking ,premature of rotors. i have had my rotors replaced at 7186 miles,15688 miles and 24,527 and 39,435 miles . | |||
| 04/01/2011 | 7180 | ||
| When pressing brakes there is a real bad pulsating vibration . there has been numrous times i felt like the van was not going to stop properly which could lead to an accident. | |||
| 02/25/2011 | 30000 | 1 | |
| Owns a 2010 dodge grand caravan. the rear brakes and calipers seized and overheated. the vehicle was taken to the dealer who stated that they needed to replace the rear brake pads. the vehicle was not repaired. the manufacturer was notified and a claim was filed. the failure mileage was 30000. *tr | |||
| 02/25/2011 | 30000 | ||
| Owns a 2010 dodge grand caravan. the rear brakes and calipers seized and overheated. the vehicle was taken to the dealer who stated that they needed to replace the rear brake pads. the vehicle was not repaired. the manufacturer was notified and a claim was filed. the failure mileage was 30000 | |||
| 08/10/2012 | 23489 | 1 | |
| Problem with brakes. rear calipers stick causing rotors to overheat and pads to wear prematurely. dealer fixed front brakes because of recall but would not repair rear brake problems. chrysler should be made to stand behind their product. *tr | |||
| 08/10/2012 | 23489 | ||
| Problem with brakes. rear calipers stick causing rotors to overheat and pads to wear prematurely. dealer fixed front brakes because of recall but would not repair rear brake problems. chrysler should be made to stand behind their product. | |||
| 10/29/2012 | 36000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the rear brakes and calipers seized and overheated. the vehicle was taken to the dealer who stated that they needed to replace the rear brake pads. the vehicle was not repaired. the manufacturer was notified and a claim was filed. the failure mileage was 36,000. | |||
| 10/29/2012 | 36000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the rear brakes and calipers seized and overheated. the vehicle was taken to the dealer who stated that they needed to replace the rear brake pads. the vehicle was not repaired. the manufacturer was notified and a claim was filed. the failure mileage was 36,000. mah | |||
| 10/29/2012 | 36000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated the rear brakes and the caliper was sticking and over heating. the vehicle was taken to the dealer who stated they need to replace the entire rear brakes including pads. the vehicle was not repaired. the manufacturer was notified and a claim was file. the contact stated the manufacturer did not offer to repair the vehicle. the failure mileage was 36,000. mw | |||
| 11/17/2012 | 1 | ||
| I bought my used dodge grand caravan 10 in 2011. a few months after i did it, the car started shaking really bad in the steering wheel when i was braking. i took it to the dealership, and inform them about the issue. they told me everything was perfect, and brakes were in excellent condition. (09/17/2012). two months later, the rear right brake have a crack. and the sound coming from the back is horrible. i took my car again today (11/17/12) and they said, this car needs total replace of rotors and brakes. i was surprised! i explained them what they told me last time, but the guy said well, even today or two months ago, you have to change everything because that is what we do here. when i tried to talk with the manager, his assistant told me that he was not able to talk to me, because he was at lunch literally, he said this is going to take a while.... they could tell me before, at least warning me about this, but i guess they didn't even check my car the first time. i don't drive this car more that 20 miles everyday, for the brakes to damaged so severely. i have my kids in this car everyday. i am scared now driving that car. it is crazy shaking! the brakes are totally damaged and this could be fixed previously.... this has to be seriously investigated. please don't wait until somebody die because of this. i had found thousands of cases like this all over the internet and with friends. do something about this!!!! *tr | |||
| 04/01/2010 | 22 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated abnormally when the brake pedal was depressed. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the front brake pads however, the failure was not corrected and the vehicle continued to vibrate abnormally when the brake pedal was depressed. the vehicle was repaired under a manufacturer's recall where the front and rear rotors, and brake pads were replaced. the failure recurred several months later. the vehicle was taken to an independent mechanic and a diagnostic was performed. the failure was located as the cd joint seal, which failed and caused the lubricant to cover the front suspension. the vehicle was not repaired. the vin was not available. the failure mileage was 22 and the current mileage was 24,165. kmj | |||
| 11/17/2012 | |||
| I bought my used dodge gran caravan 10 in 2011. a few months after i did it, the car started shaking really bad in the steering whee when i was braking. i took it to the dealership, and inform them about the issue. they told me everything was perfect, and brakes were in excelent condition. (09/17/2012). two months later, the rear right brake have a crack. and the sound coming from the back is horrible. i took my car again today (11/17/12) and they said, this car needs total replace of rotors and brakes. i was surprised! i explained them what they told me last time, but the guy said well, even today or two months ago, you have to change everything because that is what we do here. when i tried to talk with the manager, his assistant told me that he was not able to talk to me, because he was at lunch literally, he said this is going to take a while.... they could tell me before, at least warning me about this, but i guess they didn't even check my car the first time. i don't drive this car more that 20 miles everyday, for the brakes to damaged so severely. i have my kids in this car everyday. i am scared now driving that car. it is crazy shaking! the brakes are totally damaged and this could be fixed previously.... this has to be seriously investigated. please don't wait until somebody die because of this. i had found thousands of cases like this all over the internet and with friends. do something about this!!!! | |||
| 04/01/2010 | 22 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated abnormally when the brake pedal was depressed. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the front brake pads however, the failure was not corrected and the vehicle continued to vibrate abnormally when the brake pedal was depressed. the vehicle was repaired under a manufacturer's recall where the front and rear rotors, and brake pads were replaced. the failure recurred several months later. the vehicle was taken to an independent mechanic and a diagnostic was performed. the failure was located as the cd joint seal, which failed and caused the lubricant to cover the front suspension. the vehicle was not repaired. the vin was not available. the failure mileage was 22 and the current mileage was 24,165. kmj | |||
| 11/17/2012 | |||
| I bought my used dodge gran caravan 10 in 2011. a few months after i did it, the car started shaking really bad in the steering whee when i was braking. i took it to the dealership, and inform them about the issue. they told me everything was perfect, and brakes were in excelent condition. (09/17/2012). two months later, the rear right brake have a crack. and the sound coming from the back is horrible. i took my car again today (11/17/12) and they said, this car needs total replace of rotors and brakes. i was surprised! i explained them what they told me last time, but the guy said well, even today or two months ago, you have to change everything because that is what we do here. when i tried to talk with the manager, his assistant told me that he was not able to talk to me, because he was at lunch literally, he said this is going to take a while.... they could tell me before, at least warning me about this, but i guess they didn't even check my car the first time. i don't drive this car more that 20 miles everyday, for the brakes to damaged so severely. i have my kids in this car everyday. i am scared now driving that car. it is crazy shaking! the brakes are totally damaged and this could be fixed previously.... this has to be seriously investigated. please don't wait until somebody die because of this. i had found thousands of cases like this all over the internet and with friends. do something about this!!!! | |||
| 04/01/2010 | 22 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated abnormally when the brake pedal was depressed. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the front brake pads however, the failure was not corrected and the vehicle continued to vibrate abnormally when the brake pedal was depressed. the vehicle was repaired under a manufacturer's recall where the front and rear rotors, and brake pads were replaced. the failure recurred several months later. the vehicle was taken to an independent mechanic and a diagnostic was performed. the failure was located as the cd joint seal, which failed and caused the lubricant to cover the front suspension. the vehicle was not repaired. the vin was not available. the failure mileage was 22 and the current mileage was 24,165. kmj | |||
| 11/17/2012 | |||
| I bought my used dodge gran caravan 10 in 2011. a few months after i did it, the car started shaking really bad in the steering whee when i was braking. i took it to the dealership, and inform them about the issue. they told me everything was perfect, and brakes were in excelent condition. (09/17/2012). two months later, the rear right brake have a crack. and the sound coming from the back is horrible. i took my car again today (11/17/12) and they said, this car needs total replace of rotors and brakes. i was surprised! i explained them what they told me last time, but the guy said well, even today or two months ago, you have to change everything because that is what we do here. when i tried to talk with the manager, his assistant told me that he was not able to talk to me, because he was at lunch literally, he said this is going to take a while.... they could tell me before, at least warning me about this, but i guess they didn't even check my car the first time. i don't drive this car more that 20 miles everyday, for the brakes to damaged so severely. i have my kids in this car everyday. i am scared now driving that car. it is crazy shaking! the brakes are totally damaged and this could be fixed previously.... this has to be seriously investigated. please don't wait until somebody die because of this. i had found thousands of cases like this all over the internet and with friends. do something about this!!!! | |||
| 04/01/2010 | 22 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated while the brake pedal was depressed. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the front brake pads; however the failure was not corrected the vehicle continued to vibrate when the brake pedal was depressed. the manufacturer recall also replaced the front and rear rotors, and brake pads, and the failure reoccurred after a few months. the vehicle was taken to an independent mechanic a diagnostic was performed. the failure was located in cd joint seal failed and causes the grease to cover the front suspension. the vehicle was not repaired. the vin was not available. the contact the failure mileage was 22 and the current mileage was 24,165. li | |||
| 09/23/2012 | 50607 | 1 | |
| I bought my grand caravan brand new. it is a 2010, i bought in 2011. i have had multiple issues with it. over the weekend, the traction control came on (perfectly dry roads), the car stalled, i lost power steering, and it wouldn't move until i stopped, put the car in park, and restarted it. this has happened four times now. i took it in for service this morning. i was told they would run diagnostics. if the diagnostics showed it to be a powertrain issue, it would be covered. if not, i would have to pay for diagnostics. after they ran diagnostics, they think it is the pcm. however, they won't fix it because they can't prove it is nothing else or duplicate the problem. they also still charged me for the diagnostics because they can't say for 100% it is the pcm. they told me i would have to continue to drive the car until it happened regularly and i would probably wreck the car in the process. i told them to expect a lawsuit if that happens. *tr | |||
| 10/02/2012 | 39900 | 3 | |
| I am on my 3rd set of brakes and they failed to function on 10/2/12 at 35mph. chrysler refuses to replace the brakes at no charge since i am over 36000 even though the dealers are refusing to ship the pieces to outside companies and i cannot afford dealership prices. *tr | |||
| 09/23/2012 | 50607 | ||
| I bought my grand caravan brand new. it is a 2010, i bought in 2011. i have had multiple issues with it. over the weekend, the traction control came on (perfectly dry roads), the car stalled, i lost power steering, and it wouldn't move until i stopped, put the car in park, and restarted it. this has happened four times now. i took it in for service this morning. i was told they would run diagnostics. if the diagnostics showed it to be a powertrain issue, it would be covered. if not, i would have to pay for diagnostics. after they ran diagnostics, they think it is the pcm. however, they won't fix it because they can't prove it is nothing else or duplicate the problem. they also still charged me for the diagnostics because they can't say for 100% it is the pcm. they told me i would have to continue to drive the car until it happened regularly and i would probably wreck the car in the process. i told them to expect a lawsuit if that happens. | |||
| 10/02/2012 | 39900 | ||
| I am on my 3rd set of brakes and they failed to function on 10/2/12 at 35mph. chrystler refuses to replace the brakes at no charge since i am over 36000 even though the dealers are refusing to ship the pieces to outside companies and i cannot afford dealership prices. | |||
| 09/23/2012 | 50607 | ||
| I bought my grand caravan brand new. it is a 2010, i bought in 2011. i have had multiple issues with it. over the weekend, the traction control came on (perfectly dry roads), the car stalled, i lost power steering, and it wouldn't move until i stopped, put the car in park, and restarted it. this has happened four times now. i took it in for service this morning. i was told they would run diagnostics. if the diagnostics showed it to be a powertrain issue, it would be covered. if not, i would have to pay for diagnostics. after they ran diagnostics, they think it is the pcm. however, they won't fix it because they can't prove it is nothing else or duplicate the problem. they also still charged me for the diagnostics because they can't say for 100% it is the pcm. they told me i would have to continue to drive the car until it happened regularly and i would probably wreck the car in the process. i told them to expect a lawsuit if that happens. | |||
| 10/02/2012 | 39900 | ||
| I am on my 3rd set of brakes and they failed to function on 10/2/12 at 35mph. chrystler refuses to replace the brakes at no charge since i am over 36000 even though the dealers are refusing to ship the pieces to outside companies and i cannot afford dealership prices. | |||
| 07/11/2012 | 23000 | 1 | |
| In may i started to notice some shimmying when i would slow down. the longer i drove the car, the worse it would get. i spoke to my neighbor is a mechanic at a car dealership and he said it was my brakes. i had my front brakes replaced on july 11th under the recall. the shimmying was not as bad but still there. it has progressively gotten worse. now at 27,000 my rear brakes are being worked on. i have been driving for 18 years and have never had this type of brake trouble and do not feel i should be having it on a new car. *tr | |||
| 07/11/2012 | 23000 | ||
| In may i started to notice some shimmying when i would slow down. the longer i drove the car, the worse it would get. i spoke to my neighbor is a mechanic at a car dealership and he said it was my brakes. i had my front brakes replaced on july 11th under the recall. the shimmying was not as bad but still there. it has progressively gotten worse. now at 27,000 my rear brakes are being worked on. i have been driving for 18 years and have never had this type of brake trouble and do not feel i should be having it on a new car. | |||
| 01/18/2012 | 20000 | 1 | |
| Only 20k miles at the time, the front brakes had to be replace. they vibrate and pulse real bad. they replace the brakes and six month into it, they are pulsing again. the back brakes pulse also. the van has less then 30k and the brakes should not be bad. *tr | |||
| 01/18/2012 | 20000 | ||
| Only 20k miles at the time, the front brakes had to be replace. they vibrate and pulse real bad. they replace the brakes and six month into it, they are pulsing again. the back brakes pulse also. the van has less then 30k and the brakes should not be bad. | |||
| 04/20/2011 | 20000 | ||
| Tl- the contact owns a 2010 dodge grand caravan. the contact stated while traveling 35 mph the brakes were depressed and the vehicle vibrated and failed to stop properly. the vehicle was taken to the dealer. the dealer confirmed brake pads and rotors needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 20,000 and the current mileage was 45,000. rds | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/22/2011 | 9562 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that when driving at highway speeds 50 mph and depressing her brakes she noticed a pulsating feeling and the abs light had illuminated. the vehicle was taken to the dealer and they advised her that the rear brakes sensor had failed and needed to be replaced. the vehicle was repaired for the brake sensor. on a separate occasion the vehicle was repaired for the rear brake pads and calipers. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 9,562. tb | |||
| 06/17/2011 | 18000 | ||
| Early wear on brakes and rotors. i experienced poor breaking, propulsion, screaching. took six months for the dodge dealership to acknowledge there was a brake problem. vehicle had bad rotors which caused bad brake pads. | |||
| 07/15/2011 | 18000 | ||
| The vehicle began to shake with only 17-18000 miles on it. we replaced brakes and rotors because dodge told us that the rotors were warped and brake pads low. now and 21000 i need to replace them again. the brakes are not sufficient for the weight of the vehicle and therefore chrysler should be held responsible for designing an inadequate brake system. consumers are not engineers and we buy vehicles trusting the manufacturers have designed a car correctly and with basic necessity (such as a braking system) to have to replace a vans brake every 3-5000 miles is ridiculous. chrysler should recall this brake system and install new brakes on every mini-van they produced. | |||
| 10/18/2010 | 18000 | ||
| Bought a pre certified full warranty used vehichle from sorensons. after the first week i complained about van vibrating when trying to stop and problems with brakes. i was told they are fine. still complaining after a year to executive office at chysler i got an extened warranty letter to get new rotors and front brake pads due to the defect on these hot spots and warping. i complianed for over a year and am told yes we admit the brakes are defective but you must pay 100.00 deductible because you have 28000 miles on the van. why am i to pay a deductible on a defective part that could have cause injury or death. all i get is the runaround with dottie at chysler. this is after the ignition shut off at 60 miles an hour problem and now this. enough is enough. | |||
| 11/16/2011 | 32000 | ||
| Rear brake pads and rotors failed on van. chrysler extended warranty on front brake and rotors but not back brakes and rotors for up to $100 deductible on 36000 miles. why not back brakes and rotors? they are made of same materials. | |||
| 10/18/2010 | 18000 | ||
| Bought a pre certified full warranty used vehichle from sorensons. after the first week i complained about van vibrating when trying to stop and problems with brakes. i was told they are fine. still complaining after a year to executive office at chysler i got an extened warranty letter to get new rotors and front brake pads due to the defect on these hot spots and warping. i complianed for over a year and am told yes we admit the brakes are defective but you must pay 100.00 deductible because you have 28000 miles on the van. why am i to pay a deductible on a defective part that could have cause injury or death. all i get is the runaround with dottie at chysler. this is after the ignition shut off at 60 miles an hour problem and now this. enough is enough. | |||
| 11/16/2011 | 32000 | ||
| Rear brake pads and rotors failed on van. chrysler extended warranty on front brake and rotors but not back brakes and rotors for up to $100 deductible on 36000 miles. why not back brakes and rotors? they are made of same materials. | |||
| 11/16/2011 | 43000 | ||
| Tl* the contact owns a 2010 dodge grand caravan. the contact was driving 45 mph when the rear brakes failed. the vehicle was towed to a local mechanic who performed a diagnostic that located the failure at the rear brake, calipers, rotors and the cylinders. the local mechanic replaced the rear calipers, rotors, cylinders, and the brakes. the manufacturer was notified of the failure. the failure and the current mileage was 43,000. | |||
| 10/25/2011 | 14000 | ||
| Tl* the contact owns a 2010 dodge grand caravan. the contact stated that the rear rotors were defective. the vehicle was taken to the dealer who stated that the failure was caused by wear and tear. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was repaired. the failure mileage was 14,000 and the current mileage was 14,600. | |||
| 11/16/2011 | 43000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated while driving at 45mph the rear brake failed. the vehicle was towed to the local mechanic who performed a diagnostic that located the failure at the rear brake, calipers, rotors and cilynders. the vehicle was repaired. the local mechanic replaced the rear calipers, rotors, cylinders, and brakes. the manufacturer was notified of the failure. the failure and the current mileage was 43,000. li | |||
| 10/25/2011 | 14000 | ||
| Tl - the contact owns a 2010 dodge grand caravan. the contact stated that the rear rotors were defective. the vehicle was taken to the dealer who stated that the failure was caused by wear and tear. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was repaired. the failure mileage was 14,000 and the current mileage was 14,600. kmj | |||
| 07/01/2011 | 35000 | ||
| I purchased the vehicle in aug 2010. today's date is nov 15, 2011. current millege is 40,000 miles. i use the car for commuting to work on the highway. the front brakes and front rotors need to be replaced. the steering wheel has been shaking violently. i received a letter from chrysler group llc dated oct 24, 2011 stating the warrenty period for my front brake pads and front rotors has been extended because some of the minivans may need the pads and rotors replaced earlier than expected. it has been extended to 3 years/36,000 miles. unfortunaley, my dealership will not honor the warranty with me because of the current milage at 40,000. my issue is the fact that the car is only 1yr 4 months old and already needs new pads and front rotors. i understand from various dealerships that the front rotors are not built to handle the weight of the vehicle. i can supply the two dealerships that gave me this information. i believe that by writting the letter they are admitting a defect in the manufacturing of the 2009-2011 dodge grand caravan and it should be recalled. breaks are not a part of the van that can wait to be repaired. eventually, someone will get hurt. i have contacted the chrysler customer assistance center and they stood by the letter. i am having the van repaired by an auto mechanic and will save the damage parts for proof and resources to my claim. | |||
| 11/16/2011 | 43000 | ||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated while driving at 45mph the rear brake failed. the vehicle was towed to the local mechanic who performed a diagnostic that located the failure at the rear brake, calipers, rotors and cilynders. the vehicle was repaired. the local mechanic replaced the rear calipers, rotors, cylinders, and brakes. the manufacturer was notified of the failure. the failure and the current mileage was 43,000. li | |||
| 10/25/2011 | 14000 | ||
| Tl - the contact owns a 2010 dodge grand caravan . the contact stated that the vehicle rear rotors were defective. the vehicle was taken to the dealer who stated that the failure was caused by wear and tear. the manufacturer was made aware of the failure who did not offered any assistance since it was not included on any recalls. the vehicle was repaired. the failure mileage was 14,000 and current mileage was 14,600. pm | |||
| 07/01/2011 | 35000 | ||
| I purchased the vehicle in aug 2010. today's date is nov 15, 2011. current millege is 40,000 miles. i use the car for commuting to work on the highway. the front brakes and front rotors need to be replaced. the steering wheel has been shaking violently. i received a letter from chrysler group llc dated oct 24, 2011 stating the warrenty period for my front brake pads and front rotors has been extended because some of the minivans may need the pads and rotors replaced earlier than expected. it has been extended to 3 years/36,000 miles. unfortunaley, my dealership will not honor the warranty with me because of the current milage at 40,000. my issue is the fact that the car is only 1yr 4 months old and already needs new pads and front rotors. i understand from various dealerships that the front rotors are not built to handle the weight of the vehicle. i can supply the two dealerships that gave me this information. i believe that by writting the letter they are admitting a defect in the manufacturing of the 2009-2011 dodge grand caravan and it should be recalled. breaks are not a part of the van that can wait to be repaired. eventually, someone will get hurt. i have contacted the chrysler customer assistance center and they stood by the letter. i am having the van repaired by an auto mechanic and will save the damage parts for proof and resources to my claim. | |||
| 10/25/2011 | 14000 | ||
| Tl - the contact owns a 2010 dodge grand caravan . the contact stated that the vehicle rear rotors were defective. the vehicle was taken to the dealer who stated that the failure was caused by wear and tear. the manufacturer was made aware of the failure who did not offered any assistance since it was not included on any recalls. the vehicle was repaired. the failure mileage was 14,000 and current mileage was 14,600. pm | |||
| 07/01/2011 | 35000 | ||
| I purchased the vehicle in aug 2010. today's date is nov 15, 2011. current millege is 40,000 miles. i use the car for commuting to work on the highway. the front brakes and front rotors need to be replaced. the steering wheel has been shaking violently. i received a letter from chrysler group llc dated oct 24, 2011 stating the warrenty period for my front brake pads and front rotors has been extended because some of the minivans may need the pads and rotors replaced earlier than expected. it has been extended to 3 years/36,000 miles. unfortunaley, my dealership will not honor the warranty with me because of the current milage at 40,000. my issue is the fact that the car is only 1yr 4 months old and already needs new pads and front rotors. i understand from various dealerships that the front rotors are not built to handle the weight of the vehicle. i can supply the two dealerships that gave me this information. i believe that by writting the letter they are admitting a defect in the manufacturing of the 2009-2011 dodge grand caravan and it should be recalled. breaks are not a part of the van that can wait to be repaired. eventually, someone will get hurt. i have contacted the chrysler customer assistance center and they stood by the letter. i am having the van repaired by an auto mechanic and will save the damage parts for proof and resources to my claim. | |||
| 06/15/2011 | 30000 | ||
| Tl* the contact own a 2010 dodge grand caravan. the contact stated that while driving 55 mph, the parking brake engaged and the brakes began to smoke. the brakes also emitted a burning odor. the vehicle was maneuvered to the shoulder and stopped. after allowing the brakes to cool down, the contact was able to continue driving and the parking brake disengaged. the failure had since recurred on an intermittent basis. the vehicle was taken to an authorized dealer on five occasions, but they were unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 30,000. the vin was unavailable. | |||
| 06/15/2011 | 30000 | ||
| Tl-the contact own a 2010 dodge grand caravan. the contact stated that while driving 55 mph, the parking brake engaged and the brakes began to smoke. the brakes also emitted a burning odor. the vehicle was maneuvered to the shoulder and stopped. after allowing the brakes to cool down, the contact was able to continue driving and the parking brake disengaged. the failure had since recurred on an intermittent basis. the vehicle was taken to an authorized dealer on five occasions, but they were unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 30,000. the vin was unavailable. kmj | |||
| 06/01/2011 | |||
| Tl-the contact owns a 2010 dodge grand caravan. the contact stated that while braking at various speeds, the steering wheel and the entire vehicle shook violently. the vehicle was taken to an authorized dealer, where the contact was informed that the rotors needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown. kmj | |||
| 07/15/2011 | 17000 | ||
| Vehicle exhibits wandering and excessive vibration while braking and has done so since new. | |||
| 06/03/2011 | 13000 | ||
| My wife began hearing a noise several months ago. it turned out to be the rear brakes making the sound. she heard it almost every time she drove the vehicle. finally i heard a groaning sound myself. the rear wheels were very hot compared to the front. i took the vehicle to the dealer we bought it from. he told me he has seen many of these vehicles come in with the same issue. the vehicle only has 19000 miles on it so i thought it was a warranty issue. he told me the brake system is only warranted for 12000 miles. he told me it will cost me about $365.00 to change all the parts. i filed a complaint with chrysler/ dodge and they are only giving me $150.00. obviously they know there is a problem with the vehicles or why would they be giving me any credit at all if the vehicle is out of warranty? they told me the calipers locked up and that was the problem. i work with 2 other people that have the same vehicle and have the same problem. one dealership changed the rotors, pads, and calipers for him 3 times at no charge!! it happens on his vehicle about every 10000 miles. the other owner has the same dealer i have and was given the same line i was. he will have to pay for it. i can't imagine what the consequences would be if my wife is driving down the highway at 65 miles per hour and the rear brakes lock up!! you better believe there will be a mega-lawsuit!! how many other people are aware of this issue? this needs to be brought up on the national news and people need to be aware of it before someone is killed or injured from the brakes locking up. thank you for this opportunity to complain and i hope something comes of it! | |||
| 05/07/2011 | 29600 | ||
| 2010 dodge grand caravan purchased dec 09 as of today van has 30322 replaced rear brake pads due to grinding noise. 1 out of 4 brake pads had no lining left (grinding noise) other 3 marginal wear. old part is available for inpection if needed. took to dealer, reccomends replacement of rear rotors and shave the front rotors | |||
| 05/02/2011 | 15557 | ||
| Tl* the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated violently while braking. the vehicle was taken to a local mechanic and they dianosed that the brakes were out of round. the vehicle was repaired by the mechanic. the dealer and manufacturer were both made aware of the failure. the failure mileage was 15,557 and the current mileage was 16,000. | |||
| 05/07/2011 | 29600 | ||
| 2010 dodge grand caravan purchased dec 09 as of today van has 30322 replaced rear brake pads due to grinding noise. 1 out of 4 brake pads had no lining left (grinding noise) other 3 marginal wear. old part is available for inpection if needed. took to dealer, reccomends replacement of rear rotors and shave the front rotors | |||
| 05/02/2011 | 15557 | ||
| Tl* the contact owns a 2010 dodge grand caravan. the contact stated that the vehicle vibrated violently while braking. the vehicle was taken to a local mechanic and they dianosed that the brakes were out of round. the vehicle was repaired by the mechanic. the dealer and manufacturer were both made aware of the failure. the failure mileage was 15,557 and the current mileage was 16,000. | |||
| 05/07/2011 | 29600 | ||
| 2010 dodge grand caravan purchased dec 09 as of today van has 30322 replaced rear brake pads due to grinding noise. 1 out of 4 brake pads had no lining left (grinding noise) other 3 marginal wear. old part is available for inpection if needed. took to dealer, reccomends replacement of rear rotors and shave the front rotors | |||
| 05/02/2011 | 15557 | ||
| Tl- the contact 2010 dodge grand caravan. the contact stated that the vehicle vibrated violently while braking. the vehicle was taken a local mechanic and they dianosed that the vehicles brakes were out of round. the vehicle was repaired by the mechanic. the dealership and manufacturer were contacted. the failure mileage was 15,557 and the current mileage was 16,000. nw | |||