Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 09/10/2012 | 70000 | 1 | |
| I was driving on the highway at 60 mph, hit a large (approx 6 feet x 4 feet x 4 feet) wooden shipping crate. the crate exploded, and a board became lodged in the tire well and engine compartment. i also lost power the vehicle - the wrecker driver advised that the board appeared to have disconnected the computer wires. the crate hit on the front driver fender. the airbags did not deploy. i would think hitting something the size of the front end of a car at 60 mph should set off the air bags. *tr | |||
| 09/10/2010 | 1763 | ||
| We purchased a 2010 dodge grand caravan in july of this year. it has been a dry summer here in northeastern pa and we have not driven much under wet conditions. aproximately two weeks ago my wife and i were going out to dinner and the roads were wet from a small amount of rain. everytime we started from a stop sign or traffic light the tires would spin before they would gain traction on the pavement. i was shocked that this was happening, and my wife stated it happened to her all the time. this is not a fault of ours as this has never happened previously with any tires we have had on any of our past vehicles. the vehicle does not have additional horse power as the engine is the same as the engine in the caravan that we traded for this caravan. when we contacted chrysler concerning this problem thrir response was it is not our problem, it is the tire manufacturer's problem. but chrysler is the one who selected this brand of tires to be placed on this new vehicle. also, when looking up information on yokohama tires on the internet, i came across a web site that contained 8 pages of complaints about yokohama tires. i contacted the selling dealer wotor world of wilkes barre, pa. and they said they would make an appointment for us with the tire dealer when he was at the deealership. it has been more than two weeks and still no word of an appointment. and the tire dealer is less than 5 miles from the auto dealer. the tires are yokohama model avid s33 the vehicle vin is ar350311 and my chrysler complaint # is 19735130. while working on this complaint the selling dealer finally returned our call that we placed today and now they are trying to absolve themselves for any responsibility to be of assistance in handling this problem. at this point we do not know what else to do. we are senior citizens and are afraid to operate the vehicle under wet road conditions. | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 02/01/2010 | 31000 | 1 | |
| Tire sensor stems are cracked for no apparent reason. may lead to catastrophic tire pressure loss. *tr | |||
| TIRES - VALVE | |||
| 04/25/2012 | 43026 | 1 | |
| Twice in the past two months the aluminum valve stems that hold the tpms sensors on our grand caravan have broken off. 1st incident in april while vehicle was parked in driveway and second while my wife and children, age 5 and 4 years, were traveling at highway speeds. the second incident stranded my wife and children in 100+ degree f heat for close to an hour while they had to wait for aaa to arrive and change the spare for them. thankfully it was a rear tire that blew out and not a front. could have ended much worse. upon inspection noticed that tire sidewall had excessive wear from loosing air at highway speeds and being driven to safe stopping position. decided to go ahead and purchase four new tires because wife and children will be taking an extended driving trip soon. noticed that the 2011 and 2012 models now have the much more reliable rubber valve stems and sensors instead of the failing aluminum stems. a little research shows that they will interchange directly. asked dealer if they would replace all four with more reliable stem at time of tire change. said yes, but only if i pay for them. amount? close to $400.00 why should the customer pay for a part that is poorly designed and known for failure. a little research of the nhtsa website for multiple model years of dodge and chrysler vehicle shows that this has been an issue for a number of years now and has amassed a large number of complaints. are we just waiting until some person gets seriously injured or killed before this gets addressed? luckily my wife and children were not injured, i just hope everyone else is just as lucky. *tr | |||