Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| CSN-L-41 | 02/01/2012 | 10044843 | Dodge: see document search button for owner letter. the oxygen sensor heater sense circuit may fail, internally, on powertrain control module (pcm), due to software error in power down strategy. *pe | 08/01/2012 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||||
| 21-001-11 | 02/15/2011 | 10037971 | Ready | 06/08/2011 | |
| 21-001-11 | 02/15/2011 | 10037971 | Chrysler: transmission torque converter plate is loose leading to a knocking or rattling noise from the transmission. *rm | 06/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 09/03/2012 | 32000 | ||
| Tl* the contact owns a 2001 dodg egrand caravan. the contact stated that the when the vehicle was shifted in drive and the steering wheel was turn to the left the gear shift goes into neutral. the vehicle was taken to the dealer and was told the vehicle had an automatic/ manual transmission that was able to shift without warning. the manufacturer was made aware of the failure and did not offer any assistance since that was how the vehicle was deisign. the failure mileage was 32,000 and the current mileage was 32,548. | |||
| 09/03/2012 | 32000 | ||
| Tl- the contact owns a 2001 dodg egrand caravan. the contact stated that the when the vehicle was shifted in drive and the steering wheel was turn to the left the gear shift goes into neutral. the vehicle was taken to the dealer and was told the vehicle had an automatic/ manual transmission that was able to shift without warning. the manufacturer was made aware of the failure and did not offer any assistance since that was how the vehicle was deisign. the failure mileage was 32,000 and the current mileage was 32,548. pmb | |||
| 09/03/2012 | 32000 | ||
| Tl- the contact owns a 2001 dodg egrand caravan. the contact stated that the when the vehicle is placed in drive and the steering wheel is turn to the left the gear shift goes into neutral. the contact also stated that this has happened when the vehicle had been placed in drive. the contact took the vehicle to the dealer and was told the vehicle is an automatic/ manual transmission that can shift without warning. the manufacturer stated this is how the vehicle was deisign. the failure mileage was 32,000 and the current mileage was 32,548.rl | |||
| 07/20/2012 | 41000 | 4 | |
| Start engine, put into reverse, the check engine light and esc light comes on. only seems to effect vehicle operation when driving down road and slowing down to make turn or stop. then it sort of jerks or downshifts roughly. bought this vehicle used on july 13, 2012. this has happened 4 times already. when i took it back for them to check it for codes, they said nothing showed up and just reset it. it happened again before i got home. *tr | |||
| 12/15/2011 | 7205 | ||
| When vehicle is started, engine rpms surge up and down, will not settle for about 1-2 minutes. sometimes it will cause car to launch forward and continue to kick forward unintendedly once shifted into d i have taken vehicle to several dealers, on multiple occasions. they have done numerous repairs, but unable to find a fix. problem has progressed to missfire at highway speeds which causes a violent shake until i manually downshift (with electric shifter) i have made formal complaints to chrysler, but no call backs. dealer has found codes p0300, and p0301 pending, stored, and active on various times. according to chrysler master tech, chrysler knows of of defect and effects early 3.6 pentastar engine, but hasn't found a fix. what makes this a safety concern, is that i to merge on the highway, or pass a vehicle, i have to race the engine, and hope the engine doesn't fail or shut off. currently, im awaiting another appointment with chrysler, but knowing there isn't a formal solution has me concern for the safety of my children as i drive them around. | |||
| 07/07/2011 | 3000 | ||
| Van started to produce very harsh shifting in drive. when in reverse and in a slight incline the transmission started to shudder as well. ever since, transmission will randomly shift harsh, skip shifts and under a load when backing up will shudder all of the time | |||
| 10/16/2011 | 150 | ||
| Vehicle rolls forward without stopping when in reverse & the brake is released & on a shallow incline, without accelerating (vehicle nose down slope). two days after having my 2011 grand caravan, which i park in my driveway that has an angle of apprx. 15-20 degrees & the vehicle is parked nose down slope toward my home & garage. the first indication of a problem was on entering the driveway and shifting into park, the vehicle rolled forward 6-8 inches. this issue started 2 days after having the vehicle. prior to the vehicle rolling forward all vehicle operations seemed normal, there was hardly any roll at all (1-3 in.) when park was engaged. the next clue of a problem was that the vehicle would shudder when accelerating in reverse & at low speed. this problem does not happen every time the vehicle is reversing, but has become more frequent. while driving noise has been detected from somewhere beneath the vehicle, but is not heard frequently, only 2-3 times. the worst issue present is when the selector is placed in reverse and i remove my foot from the brake, without accelerating, the vehicle continually rolls forward without stopping. if the vehicle is in reverse and being accelerated up the incline and i remove my foot from the accelerator the vehicle will roll forward down slope without stopping. the closest comparrison is that it feels like driving a vehicle with a manual/standard transmission. it seems that the transmission issues is getting worse and i've only had the vehicle since 14 october 2011 and for 772 miles. these issues have been brought to the attention of the dealership & their service dept. & to the chrysler, dodge, jeep case management dept. i have continually been lied to by both departments and calls to case mgtmt. ignored/not returned. my family & i feel very unsafe in this vehicle & have lost all trust in dodge. | |||
| 06/23/2011 | 100 | ||
| Possible transmission servo issue. after shifting from park to drive/reverse and pressing on accelator the vehicle will abruptly lunge in the direction of the selected gear. this happens so suddenly that it causes panic to all inside/outside the vehicle. there are many other owners that i have talked to that mention the same issue, but they don't seem to care as much as i do to report it. this may cause a variety of situations to why this is unsafe. dealer has told me that this is normal, and no concern since there is no recall. this is very abnormal, or out the norm versus other vehicles with automatic transmission and i do not believe this as this vehicle being unique as it is more than one vehicle. | |||
| 07/28/2011 | 51 | ||
| Tl* the contact owns a 2011 dodge grand caravan. the contact stated that while driving 40 mph the vehicle started to jerk followed by an abnormal acceleration. the contact also mentioned that the check engine warning lamp was illuminated. the vehicle was taken to the dealer a total of three times but the dealer was unable to duplicate the failure. as a precautionary measure, the dealer decided to reprogram the central computer and replaced the transmission sensors. the remedy failed to repair the problem. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was not further repaired. the failure mileage was 51 and the current mileage was 6,500. | |||
| 07/28/2011 | 51 | ||
| Tl- the contact owns a 2011 dodge grand caravan. the contact stated that while driving 40 mph the vehicle started to jerk followed by an abnormal acceleration. the contact also mentioned that the check engine warning lamp was illuminated. the vehicle was taken to the dealer a total of three times but the dealer was unable to duplicate the failure. as a precautionary measure, the dealer decided to reprogram the central computer and replaced the transmission sensors. the remedy failed to repair the problem. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was not further repaired. the failure mileage was 51 and the current mileage was 6,500. kmj | |||
| 07/28/2011 | 51 | ||
| Tl- the contact owns a 2011 dodge grand caravan. the contact stated that while driving 40 mph the vehicle transmission started to jerk and the vehicle suddenly accelerated. the contact also mentioned that the check engine lamp illuminated. the vehicle was taken to the dealer a total of three times who was not able to duplicate the failure but as a precautionary measure they decided to reprogram the vehicle computer and replaced the transmission sensors. the remedy failed to repaired the problem. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was not repaired. the failure mileage was 51 and current mileage was 6,500. pm | |||
| 08/30/2011 | 90 | ||
| While entering a interstate hyway, our new 2011 dodge grand caravan (less than 100 miles) stalled and lost all power. after almost being rear ended due to lack of power and due to her skilled driving, my wife was able to get the car on the side of the road. the van was unable to restart and had to be towed to dealer where it had been purchased only 6 days eariler. according to the dealer, there was a failure of the powertrain control module (pcm). due to this failure, there was no limp mode of reduced power to keep the vehicle running for better control. due to the repair being a warranty repair, the dealership kept the defective part. | |||