Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 09/28/2012 | 19900 | 1 | |
| We owned a 2008 dodge grand caravan and at 59,000 miles, it not only need new brake pads (which would be normal), but to our surprise it needed new rotors as the original ones were so warped they could not be used for the new brake pads. we were informed that the manufacturer had added an extended warranty for the rotors and would be covered under their extended warranty. after having other issues with the van, the life long dealer we work with talked us into trading for a 2011 dodge caravan, assuring that the brake and rotor issue had been resolved. it has been one year and the new van needed new brakes and rotors at only 19,900. i was informed that dodge/chrysler added an extended warranty (once again), but this time i got to pay a deductible of $50 (0-24,000 miles). if it happens again before 36,000 miles my deductible goes up. what, i get to pay for their poor parts purchasing? i have informed the dealer that this will be the last dodge/chrysler product i will own. they have tried to take care of us, but with no assistance from the manufacturer. too bad that they do not want to provide a quality product for customers as this van is a great family vehicle, but would hesitate to put my grandchildren in it. *tr | |||
| 09/28/2012 | 19900 | ||
| We owned a 2008 dodge grand caravan and at 59,000 miles, it not only need new brake pads (which would be nornmal), but to our suprise it needed new rotors as the original ones were so warped they could not be used for the new brake pads. we were informed that the manufacturer had added an extended warrenty for the rotors and would be covered under their extended warrenty. after having other issues with the van, the life long dearler we work with talked us into trading for a 2011 dodge caravan, assuring that the brake and rotor issue had been resolved. it has been one year and the new van needed new brakes and rotors at only 19,900. i was informed that dodge/chrysler added an extended warrenty (once again), but htis time i got to pay a deductible of $50 (0-24,000 miles). if it happens again before 36,000 miles my deductible goes up. what, i get to pay for their poor parts purchasing? i have informed the dealer that this will be the last dodge/chrysler product i will own. they have tried to take care of us, but with no assistance from the manufacturer. too bad that they do not want to provide a quality product for customers as this van is a great family vehicle, but would hesitate to put my grandchldren in it. | |||