Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200103 | 01/17/2003 | 0200504 | 10000901 | Squeaking sound from rear strut(s). *tt | 04/03/2003 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 06/11/2008 | 61000 | ||
| Tl*the contact owns a 2002 dodge intrepid. while driving 35 mph, the contact experienced issues with his vehicle and took it to an auto repair shop. the crank, fuel, and oil sensors were replaced. the same day, the engine failed. he took the vehicle to the dealer and they stated that the engine was clean and found no failures, other than the bearing. recently, the vehicle was taken to the dealer to install an idler and the transmission failed. the estimated repair cost for the transmission was $3,300. the extended warranty would not cover the repair costs. the manufacturer has not been notified. the current mileage was approximately 85,000 and failure mileage was approximately 61,000. | |||
| 08/21/2002 | 1 | ||
| Loose ground wire to battery posed electrical problems. also, odometer tampering. vehicle died while driving. also, suspension/ steering problems. dealer replaced all four bulbs on headlamps and high/low beam dimmer switch ,and cleaned out engine hoses, pcv valve and fuel filter. *ak | |||
| 01/01/2002 | |||
| I have had steering/suspension and brake related issues from normal driving in the bay area since 200 miles after purchasing vehicle new. i have had to pay for a professional computerized full precision alignment and balancing of two tires that were out of balance from the factory. two dodge/chrysler dealers and wheel specialsts have checked and adjusted tire pressure. vehicle seems to drive straight more often but still drifts to the left, sometimes to the right. front wheels feel like they are slipping bad over bumps even at low speeds. very intermittently steering wheel becomes harder to turn and is much more sensitive all of a sudden. vehicle does not seem to be handling or taking bumps very well at times. wheel does not usually return smoothly or consistantly, sometimes jerky and sometimes slow, usually off center, oversteering or understeering. steering wheel sometimes needs constant attention, having to remind wheel where to go. wheel will move by itself excessively at times on bumpy roads or on slanted roads sometimes almost making complete turns on it's own. sometimes steering wheel has looseness. clunk in steering still continues wheen wheel is turned sharp and braking. excessive amount of groaning noise wheen turning wheel at times. i had to brake hard the other day and was able to lock vehicle up into a heavy skid although vehicle has abs. vehicle feels unstable sometimes and over bumpy roads sometimes. every once and a while you can hear squeaking from struts. i am not the only person experiencing these issues. i have witness testimony on video and video proof. i have video of massive tire squealing at low speed 15mph manuvering in parking lot. my girlfriend does not want to drive the car also experiencing and complaining of these issues. transmission still hesitates or stumbles sometimes. two dealerships say there is nothing wrong with car and couldn't duplicate anything abnormal with steering. chrysler does nothing. car is unsafe at times. | |||
| 01/01/2002 | |||
| Vehicle lately has not felt safe enough to drive at times. steering wheel moves itself excessively at times and moves excessively to imperfections in roads. steering continues to drift right or left. clunk still heard in steering every once and a while. vibration in steering wheel sometimes on smooth surfaces at higher speed. i had vehicle towed to another dealership as a precaution. i am trying another dealership to try to have my steering issues corrected. dealership adjsuted tire pressure and stated that steering was fine after road test. supposed chrysler representative was there and supposedly test drove the vehicle as well and stated it drove fine as well. shop foreman stated vibration was because wheels needed to be balanced. also stated that it's normal for vehicles to drift when you let go of the wheel. they acknowledged the excessive right tire wear and agreed to do an alignment. dealership stated they did not have time and service advisor stated an alignment could take 7 hours. 7 hours......? i'm afraid they are going to try and align the vehicle to counter these issues or it's going to take that long because there's a problem. this is scheduled for next week. driving home from the dealer along sloped freeway onramp, after letting hands off the wheel the vehicle almost made a complete right turn on it's own. on the freeway vehicle was drifting to the right and to the left. after accelerating from a complete stop and front wheel hit a bumpy part in the road the steering wheel turned itself to the left. steering wheel still feels like it sticks and does not return like it should. i have driven a chrysler town & country as a test and it drives straight when you let off the wheel, the wheel does not move by itself as the intrepid even over really bumpy roads. the wheel always returns how it should. i have had several people drive my car and they all agree even before i explained how i felt about it's steering. chrysler's design is poor if this is normal.*ak | |||
| SUSPENSION - FRONT | |||
| 08/01/2003 | 35178 | 1 | 03/18/2003 |
| Vehicle: 2002 dodge intrepid se in: 2b3hd46r32h211942 dometer: 35,100 mi n-service date: 1/1/2002 ate class: d - used. my 2002 dodge intrepid was purchased from byers dublin chevrolet in dublin, ohio i.e. (columbus, ohio) in march of 2003 with 31,000 miles. in june 2003, i began experiencing engine ticking. in july of 2003, i began experiencing rough idling during start up. the manufacturers warranty expires at 36,000 miles. current mileage is 35,148. i do not want to be stuck with a 5,000 + engine repair bill for a vehicle sold to me with known problems or total engine failure. there are many like complaints on the internet. this vehicle was taken in for mechanical inspection on the front end due to frequent thumping noices during full right and full left turns. service manager advised that this was only the steering stops working properly. it sounded and felt as if balljoints or struts were failing. loren hall 4673 glenhaven drive columbus, ohio 43231 614-471-8338 home 614-783-9599 cell. *ak | |||
| 01/01/2002 | |||
| Yesterday i had a 4 wheel computerized alignment performed. it was difficult and sometimes almost impossible to tell the car was out of alignment because it would drift to the left or right. that night when pulling out away from friends house, having wheel turned sharp and waiting at idle something in the front end was vibrating and it would change when wheel was moved. later that night steering wheel tightened up as it had before all of a sudden when driving. wheel was really difficult to turn all of a sudden, steering became much more sensitive all of a sudden where it previously was not. when braking or accelerating wheel would feel even move difficult to turn and almost stuck. i tried to get a friend to drive the car. she started to drive it in a parking lot, i asked her to manuver with the car and after driving for a minute she didn't want to because she felt the car was not handling well and didn't feel right. i manuvered in the parking lot and at 15 mile low speed manuvering and sharp turns tires were squealing as if performing high speed manuvers. at one time i was able to send the vehicle into a controlled skid although it has abs. i could not get car to skid again and abs seemed to be working fine. i noticed a clunk felt in the steering assembly when braking hard at lower speeds. the steering attitude and characteristics should not intermittently change. the car still wonders on the freeway and wheel needs constant attention. this car does not feel safe to drive and i don't know why i'm continually being told it's normal. i have driven 3 dodge intrepids and know how they should drive. i even had someone who has driven 3 second generation rental car intrepids and he didn't like the way my intrepid drove at times either. the steering assembly seems to be deteriorating quickly over time and sometimes fails to perform as it should. the vehicle also came out of the factory out of alignment and with two tires that needed to be balanced and since corrected. nlm | |||
| 01/20/2002 | 1 | 01/01/2002 | |
| Steering sometimes squeals/squeaks at end of u-turn when steering wheel is turned all the way (lock to lock condition) at about 10mph. steering began to sometimes slightly drift to the left even on flat roads where previous vehicle did not. this first occured at about 200 miles. the condition was unfortuantely not noticed on vehicle test drive. at about 3000 miles issue persists and now sometimes clunk is felt in steering at times when wheel is turned and stopping. this usually occurs when steering is turned sharp then vehicle is stopped. steering once felt loose and floppy suddenly then seemed to correct itself after driving for about 20 miles. brought vehicle in for service at dealer due to issue. shop foreman called and stated that he could not duplicate any of the issues. went on road test with shop foreman and was able to get steering to squeek at the end of sharp turns several times. he thought this was caused by the paint on the road with the tires. i told him this has also occured otherwise. i was able to get steering to clunk several times and he acknowledged this and stated that not much could be done since steering assembly seemed fine. he offered to check and tighten steering related bolts and did this. steering currently has better feel and seems to perform better, not sure yet if these issues are completely corrected. i am still concerned because i had countless steering problems with my previous intrepid, which resulted in an accident. i assumed this issue was only with that intrepid since it seemed to be a lemon. i assumed that a new 2002 dodge intrepid would not have these kinds of issues.*ak | |||
| 01/01/2002 | |||
| I have made a previous comment in regard to my new 2002 dodge intrepid's steering (sometimes squeaking in lock to lock condition (end of u-turn at about 10mph), clunking, steering once feeling loose and drifting to the left). i had also mentioned that the shop foreman didn't really know what he could do about it since the steering was visually inspected and seemed fine. the shop foreman offered to put the vehicle on the lift and tighten up steering related bolts. the steering now feels more solid and has a better feel to it however i would like to inform you that the squeaking/squealing when wheel is turned all the way on u-turns at about 10mph still persists. the clunking that occurs when the wheel is turned nearly all the way and the vehicle is stopped still persits. i felt the clunking in the front end twice today in a parking lot. the clunking feels like it is the steering assembly. i am extremely unhappy having to be concerned with a car that is so new with such low mileage and has been taken care of. i would like to know why i am having these issues and what is causing them.*ak | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 09/15/2007 | 54000 | 2 | 09/08/2006 |
| Tl*the contact owns a 2002 dodge intrepid. when purchasing the vehicle, the dealer would not allow the contact to inspect its undercarriage. afterwards, the contact had the vehicle inspected and a mechanic informed him that all of the mcpherson struts, the windshield wiper switch, the brakes, and all four rotors needed to be replaced. he further stated that there was excessive fluid in the transmission, which caused the vehicle to shift hard and drive roughly. the failure mileage was 54,000 and current mileage was 73,000. updated 03-27-08 *bf the brake lights stayed on when the vehicle was shut off. there was a problem with the wiring for the parking lights and headlights. updated | |||
| SUSPENSION - REAR | |||
| 08/02/2004 | 57000 | 1 | 06/01/2002 |
| 2002 dodge intrepid. rear strut bracket pulled lose from the frame causing severe swaying in the rear end of the vehicle. upon taking vehicle to repair center it was determined that there was no impact, or reckless care that would have caused the damage and that it appears the welds on the strut bracket just came loose. *jb | |||