Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 04/05/2012 | 4038 | 1 | |
| I have had problems with my brakes, they were replaced 3 times now and i only have 17,200 miles on the car. i have all serves records please help me thank you *tr | |||
| 04/05/2012 | 4038 | ||
| I have had ploblems with my brakes, thay were replaced 3 times now and i only have 17,200 miles on the car. i have all serves records please help me thank you | |||
| 06/07/2012 | 2000 | ||
| Tl* the contact owns a 2011 dodge journey. the contact stated that while driving the vehicle, he began to engage the brakes and the steering wheel began to shake violently. the vehicle was taken to the dealer for inspection and stated that the calipers were too small and it would heat up the rotors. as a result, the calipers and rotors needed to be replaced. the vehicle was not repaired. the manufacturer was notified but provided no assistance. the failure mileage was 2000. | |||
| 06/07/2012 | 2000 | ||
| Tl- the contact owns a 2011 dodge journey. the contact stated that while driving the vehicle, he began to engage the brakes and the steering wheel began to shake violently. the vehicle was taken to the dealer for inspection and stated that the calipers were too small and it would heat up the rotors. as a result, the calipers and rotors needed to be replaced. the vehicle was not repaired. the manufacturer was notified but provided no assistance. the failure mileage was 2000. pmb | |||
| 06/07/2012 | 2000 | ||
| Tl- the contact owns a 2011 dodge journey. the contact stated that while driving the vehicle, he began to hit the brakes and the steering wheel began to shake violently. the vehicle was taken to the dealer for inspection and they stated that the calibers were too small and it would heat up the rotors, and they needed to be replaced. the vehicle was not repaired. the manufacturer was notified but provided no assistance. the failure mileage was 2000. ap | |||
| 09/08/2011 | 1127 | ||
| Tl-the contact owns a 2011 dodge journey. the contact was driving 65 mph and when the brake pedal was depressed, there was an excessive vibration within the steering wheel. the failure recurred when driving at highway speeds. the vehicle was taken an authorized dealer where the front and rear brakes and rotors were replaced three times. the manufacturer was notified of the problem. the approximate failure mileage was 1,127. kmj | |||
| 09/08/2011 | 1127 | ||
| Tl-the contact owns a 2011 dodge journey. while the contact was driving 65 mph, the brake pedal was depressed with an excessive vibration within the steering wheel. the failure occurred when driving any highway speeds. the vehicle was taken an authorized dealer where the rotors, front and rear brakes were replaced three times. the manufacturer was notified of the problem. the approximate failure mileage was 1,127. js | |||
| 01/14/2012 | 4900 | 1 | |
| I was getting noise from the brakes and a slight vibration at highway speeds, 50 mph or higher. per dealer diagnosis front and rear rotors needed to be turned, but the brake pads are fine, they turned the rotors. about april or may i began to feel the slight vibration again when driving at speeds above 50 mph. i forgot to tell the dealership in april when i had my oil changed. i waited until the next oil change but by this time i had 13,000+ miles on it. i was advised my front rotors needed replacing and that i was out of the 12 month/12,000 mile warranty and i would have to pay a $50 deductible to have pads and rotors replaced, although again the pads were not worn. i paid reluctantly, but i needed my vehicle working properly as i was planning to take a journey in it. now i have about 17,000 miles and the pulsation and noise is back. the diagnosis is the rear rotors now need replacing but again the pad wear is ok. the dealer and chrysler llc are now telling me again i am out of warranty and have to pay a $50 deductible to replace the rear rotors and pads because if you replace rotors you should also replace pads. i have noticed many other complaints for dodge journey owners from 2009-present about brakes and rotors. i strongly believe this is a safety issue and the rotors at least need to be recalled. i have an 11 year old child and i am now expecting another. do not want to drive a vehicle where i constantly have to replace rotors every 5000 miles on the front and 15,000 on the rear. this is not normal for any vehicle new or used that i have owned, including other sport utility vehicles of this size. *tr | |||
| 01/14/2012 | 4900 | ||
| I was getting noise from the brakes and a slight vibration at highway speeds, 50 mph or higher. per dealer diagnosis front and rear rotors needed to be turned, but the brake pads are fine, they turned the rotors. about april or may i began to feel the slight vibration again when driving at speeds above 50 mph. i forgot to tell the dealership in april when i had my oil changed. i waited until the next oil change but by this time i had 13,000+ miles on it. i was advised my front rotors needed replacing and that i was out of the 12 month/12,000 mile warranty and i would have to pay a $50 deductible to have pads and rotors replaced, although again the pads were not worn. i paid reluctantly, but i needed my vehicle working properly as i was planning to take a journey in it. now i have about 17,000 miles and the pulsation and noise is back. the diagnosis is the rear rotors now need replacing but again the pad wear is ok. the dealer and chrysler llc are now telling me again i am out of warranty and have to pay a $50 deductible to replace the rear rotors and pads because if you replace rotors you should also replace pads. i have noticed many other complaints for dodge journey owners from 2009-present about brakes and rotors. i strongly believe this is a safety issue and the rotors at least need to be recalled. i have an 11 year old child and i am now expecting another. do not want to drive a vehicle where i constantly have to replace rotors every 5000 miles on the front and 15,000 on the rear. this is not normal for any vehicle new or used that i have owned, including other sport utility vehicles of this size. | |||
| 04/04/2012 | 5000 | 1 | |
| We bought out dodge journey new with 26 miles on it in nov. 2011. i would say at around 5,000 miles we started hearing a loud squealing from the front brakes and a little bit of vibration in the steering wheel. so on our next service date on 4/3/12 with 6,746 miles on it we asked them to check the brakes out. they told us maybe a rock or something but they did not see anything physically wrong with the brakes. so we drove it with the brakes squealing getting worse for a few months. we took a road trip and went to hit the brakes and there was almost no brake and a violent shaking to the wheel. the very next day on 7/18/12 we took it to the dealer again and again we got the same answer. knowing how the brakes did not work and was putting my family in danger i told them there was something wrong with the brakes to fix them. about an hour later i got a phone call stating that they were going to be replacing the front brakes and rotors and that i was just inside my 12,000 mile warranty with 11582 miles on our journey. since they have replaced the brakes and rotors we are starting to get noises on and off again and this time we heard a loud popping sound from the brakes. we took it to the dealer again and again nothing wrong with the brakes. because of what happened last time i took it to an outside mechanic to visually look at the brakes and confirmed the brakes were once again with less than 3000 miles on them digging into the rotors, and the rotors are blue from getting to hot which can cause premature brake wear and failure. we have had it to two different dealers trying to get the problem fixed before my family or someone else gets seriously hurt. we keep getting the same answer we can not duplicate the noise and we physically see nothing wrong. *tr | |||
| 04/04/2012 | 5000 | ||
| We bought out dodge journey new with 26 miles on it in nov. 2011. i would say at around 5,000 miles we started hearing a loud squealing from the front brakes and a little bit of vibration in the steering wheel. so on our next service date on 4/3/12 with 6,746 miles on it we asked them to check the brakes out. they told us maybe a rock or something but they did not see anything physically wrong with the brakes. so we drove it with the brakes squealing getting worse for a few months. we took a road trip and went to hit the brakes and there was almost no brake and a violent shaking to the wheel. the very next day on 7/18/12 we took it to the dealer again and again we got the same answer. knowing how the brakes did not work and was putting my family in danger i told them there was something wrong with the brakes to fix them. about an hour later i got a phone call stateing that they were going to be replacing the front brakes and rotors and that i was just inside my 12,000 mile warranty with 11582 miles on our journey. since they have replaced the brakes and rotors we are starting to get noises on and off again and this time we heard a loud popping sound from the brakes. we took it to the dealer again and again nothing wrong with the brakes. because of what happened last time i took it to an outside mechanic to visually look at the brakes and confirmed the brakes were once again with less than 3000 miles on them digging into the rotors, and the rotors are blue from getting to hot which can cause premature brake wear and failure. we have had it to two different dealers trying to get the problem fixed before my family or someone else gets seriously hurt. we keep getting the same answer we can not duplicate the noise and we physically see nothing wrong. | |||
| 05/15/2012 | 23000 | ||
| Tl* the contact owns a 2011 dodge journey. the contact stated that the driver was traveling 50 mph when the brakes were depressed and the steering wheel started to shake. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 23,000 and the current mileage was 28,000. | |||
| 05/15/2012 | 23000 | ||
| Tl-the contact owns a 2011 dodge journey. the contact stated that the driver was traveling 50 mph when the brakes were depressed and the steering wheel started to shake. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 23,000 and the current mileage was 28,000. sm. | |||
| 05/15/2012 | 23000 | ||
| Tl- the contact owns a 2011 dodge journey. the contact confirmed the driver was traveling 50 mph when the brakes were depressed and the steering wheel started to shake. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 23,000 and the current mileage was 28,000. rds | |||
| 07/24/2012 | 13385 | 1 | |
| The vehicle was purchased new approximately 1 year ago and now, after only 13,385 miles, the front brake rotors needed to be replaced due to warping. *tr | |||
| 08/27/2011 | 12776 | 1 | |
| I purchased at new 2011 dodge journey crew in february 2011, with 5 miles. during the course of a few months, i noticed that the drive was a little bumpy. i assumed that the uneven ride was due to low pressure in the tires or balancing issues. i reported this issue to the dealer in july 2011. the vehicle was evaluated with the following outcome: rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. the dealer ordered new rotors/pads and i returned 2 weeks later for installation. a few months later, i started experiencing the same uneven ride and complained to the dealer. this complaint resulted in my tires being replaced (mechanic stated i had 2 bad tires). the mechanic also stated that the old tires had some wearing on them (most likely due to unbalance tires). my complaints to the dealership started to increase and resulted in a visit every other month to have my tires balanced. needless to say, my rotors and pads had to be replaced a second time in march 2012 (24k miles). i worked through chrysler case management on this replacement and i had to pay a $100 deductible for the repair (not sure why, but needed my car to make a living). my vehicle was back in the shop in april 2012 for balancing issues. the dealer forced balanced my vehicle (this was the second forced balancing on my vehicle). on april 20, 2012, i had another visit to the dealer just to be told that they replaced my front left and right axles, in an effort to fix my balancing issues. needless to say, this has not resolved my uneven driving issues and i am back at the case management stage. throughout my entire year and a half with this vehicle, several dealerships have told me the dodge journey has been known to have this type of issues. *tr | |||
| 07/24/2012 | 13385 | 1 | |
| The vehicle was purchased new approximately 1 year ago and now, after only 13,385 miles, the front brake rotors needed to be replaced due to warping. *tr | |||
| 08/27/2011 | 12776 | 1 | |
| I purchased at new 2011 dodge journey crew in february 2011, with 5 miles. during the course of a few months, i noticed that the drive was a little bumpy. i assumed that the uneven ride was due to low pressure in the tires or balancing issues. i reported this issue to the dealer in july 2011. the vehicle was evaluated with the following outcome: rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. the dealer ordered new rotors/pads and i returned 2 weeks later for installation. a few months later, i started experiencing the same uneven ride and complained to the dealer. this complaint resulted in my tires being replaced (mechanic stated i had 2 bad tires). the mechanic also stated that the old tires had some wearing on them (most likely due to unbalance tires). my complaints to the dealership started to increase and resulted in a visit every other month to have my tires balanced. needless to say, my rotors and pads had to be replaced a second time in march 2012 (24k miles). i worked through chrysler case management on this replacement and i had to pay a $100 deductible for the repair (not sure why, but needed my car to make a living). my vehicle was back in the shop in april 2012 for balancing issues. the dealer forced balanced my vehicle (this was the second forced balancing on my vehicle). on april 20, 2012, i had another visit to the dealer just to be told that they replaced my front left and right axles, in an effort to fix my balancing issues. needless to say, this has not resolved my uneven driving issues and i am back at the case management stage. throughout my entire year and a half with this vehicle, several dealerships have told me the dodge journey has been known to have this type of issues. *tr | |||
| 07/24/2012 | 13385 | 1 | |
| The vehicle was purchased new approximately 1 year ago and now, after only 13,385 miles, the front brake rotors needed to be replaced due to warping. *tr | |||
| 08/27/2011 | 12776 | 1 | |
| I purchased at new 2011 dodge journey crew in february 2011, with 5 miles. during the course of a few months, i noticed that the drive was a little bumpy. i assumed that the uneven ride was due to low pressure in the tires or balancing issues. i reported this issue to the dealer in july 2011. the vehicle was evaluated with the following outcome: rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. the dealer ordered new rotors/pads and i returned 2 weeks later for installation. a few months later, i started experiencing the same uneven ride and complained to the dealer. this complaint resulted in my tires being replaced (mechanic stated i had 2 bad tires). the mechanic also stated that the old tires had some wearing on them (most likely due to unbalance tires). my complaints to the dealership started to increase and resulted in a visit every other month to have my tires balanced. needless to say, my rotors and pads had to be replaced a second time in march 2012 (24k miles). i worked through chrysler case management on this replacement and i had to pay a $100 deductible for the repair (not sure why, but needed my car to make a living). my vehicle was back in the shop in april 2012 for balancing issues. the dealer forced balanced my vehicle (this was the second forced balancing on my vehicle). on april 20, 2012, i had another visit to the dealer just to be told that they replaced my front left and right axles, in an effort to fix my balancing issues. needless to say, this has not resolved my uneven driving issues and i am back at the case management stage. throughout my entire year and a half with this vehicle, several dealerships have told me the dodge journey has been known to have this type of issues. *tr | |||
| 07/24/2012 | 13385 | ||
| The vehicle was purchased new approximately 1 year ago and now, after only 13,385 miles, the front brake rotors needed to be replaced due to warping. | |||
| 08/27/2011 | 12776 | ||
| I purchased at new 2011 dodge journey crew in february 2011, with 5 miles. during the course of a few months, i noticed that the drive was a little bumpy. i assumed that the uneven ride was due to low pressure in the tires or balancing issues. i reported this issue to the dealer in july 2011. the vehicle was evaluated with the following outcome: rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. the dealer ordered new rotors/pads and i returned 2 weeks later for installation. a few months later, i started experiencing the same uneven ride and complained to the dealer. this complaint resulted in my tires being replaced (mechanic stated i had 2 bad tires). the mechanic also stated that the old tires had some | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 03/02/2012 | 18000 | ||
| At approximately 18000 miles, and less than 9 months old, my 2011 dodge journey, began to shake violently (steering wheel) when i slowed down. at first, it began at approx 50 miles an hour, and was noticeable going down small hills. it has progressively become worse; violently shaking anywhere from 40-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. i took it to the dealer on 3/26, and was informed the brakes and roters warrranty was only to 12000 miles. i have five children and i am on the road a lot, and it is scary for the car to shake so violently. i purchased this car brand new, and to have it fail so early is very upsetting. i understand there were issues with the 2009-2010 journeys as well, but was assured by the sales team at dodge that it had been addressed and resolved and would not be an issue with the 2011 models. | |||
| 10/03/2011 | 5400 | ||
| The car has been shaking for a few months now, worse when braking. twice now, we have had to stop abruptly and the front brakes did not work correctly. once it did cause a minor accident. there is a loud grinding sound from the front wheel area and poor stopping and the steering wheel shakes. it has been to the dealer four times now for the same complaints. they replaced the rear rotors for some reason. now they are replacing the front rotors. the dealer claimed there have been no reports of braking/steering problems for this year/model so they do not know what to do. the problem is much worse at interstate speeds of 60+. the dealer service center also advised us that after 12000 miles, the rotors/brakes/etc will not be covered by warranty although it has been a noticeable issue since within a few months of purchase. | |||
| 09/01/2011 | 5500 | ||
| At approximately 5000 miles, and less than 5 months old, my 2011 dodge journey, began to shake violently (steering wheel) when i slowed down. at first, it began at approx 52 miles an hour, and was noticeable going down small hills. it has progressively become worse; violently shaking anywhere from 30-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. i first noticed it early in september. i took it to the dealer on 9/15, who confirmed that it was defective rotors. was told the rotors would be ordered and i would be called promptly. i emailed the service manager on 9/19, and he advised it, along with a defective dash board that was bubbling, would be handled by his corporate contact, and i would receive a call. i have not. on 10/4, i received a general email from the salesman who sold me the car, checking to see how i liked the car. i explained to him the situation. on 10/5, i received an email from his manager, who said they were aware of the situation and would be contacting me soon. that was a week ago, and no contact. i have been driving in what i believe to be an extremely dangerous car. i have two children and have to drive my car to work and to care for an ill husband and mother. i am on the road a lot, and it is scary for the car to shake so violently. i believe the rotor issues obviously are damaging the brakes, but also the tires. i bought this car brand new, and to have it fail so early is very upsetting, as well as scary. i understand there were issues with the 2009-2010 journeys as well, but was assured by the sales team at dodge that it had been addressed and resolved and would not be an issue with the 2011 models. please help. | |||
| 02/05/2011 | 35500 | ||
| 2010 dodge journey sxt brake failure. rotors replaced by carmax and serviced by landmark dodge. extreme shaking in front wheel and premature rear brake failure | |||