Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - COLUMN | ||||||||||||||||
| 11V315000 | CHRYSLER GROUP LLC | from 05/13/2011 to 05/14/2011 | V (Vehicle) | 11096 | 07/04/2011 | MFR | CHRYSLER GROUP LLC | 06/08/2011 | 06/09/2011 | |||||||
| Defect Summary | Chrysler is recalling certain model year 2011dodge journey, jeep wrangler, chrysler 200, chrysler 200 convertible, dodge avenger, dodge nitro, jeep liberty, dodge caliber, jeep compass, jeep patriot, dodge grand caravan and chrysler town & country vehicles. some of these vehicles may have been built with a missing or incorrectly installed steering column pivot rivet. | |||||||||||||||
| Consequence Summary | A missing or incorrectly installed rivet could compromise the ability of the steering column to support the occupant loads in the event of a frontal crash, decreasing the effectiveness of the frontal impact safety system. as a result, the condition may increase the potential for injury in a frontal crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect for rivet presence and alignment and repair the steering column pivot as required, free of charge. the safety recall began on july 4, 2011. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler's safety recall no. l23.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/03/2011 | 5400 | ||
| The car has been shaking for a few months now, worse when braking. twice now, we have had to stop abruptly and the front brakes did not work correctly. once it did cause a minor accident. there is a loud grinding sound from the front wheel area and poor stopping and the steering wheel shakes. it has been to the dealer four times now for the same complaints. they replaced the rear rotors for some reason. now they are replacing the front rotors. the dealer claimed there have been no reports of braking/steering problems for this year/model so they do not know what to do. the problem is much worse at interstate speeds of 60+. the dealer service center also advised us that after 12000 miles, the rotors/brakes/etc will not be covered by warranty although it has been a noticeable issue since within a few months of purchase. | |||
| 09/01/2011 | 5500 | ||
| At approximately 5000 miles, and less than 5 months old, my 2011 dodge journey, began to shake violently (steering wheel) when i slowed down. at first, it began at approx 52 miles an hour, and was noticeable going down small hills. it has progressively become worse; violently shaking anywhere from 30-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. i first noticed it early in september. i took it to the dealer on 9/15, who confirmed that it was defective rotors. was told the rotors would be ordered and i would be called promptly. i emailed the service manager on 9/19, and he advised it, along with a defective dash board that was bubbling, would be handled by his corporate contact, and i would receive a call. i have not. on 10/4, i received a general email from the salesman who sold me the car, checking to see how i liked the car. i explained to him the situation. on 10/5, i received an email from his manager, who said they were aware of the situation and would be contacting me soon. that was a week ago, and no contact. i have been driving in what i believe to be an extremely dangerous car. i have two children and have to drive my car to work and to care for an ill husband and mother. i am on the road a lot, and it is scary for the car to shake so violently. i believe the rotor issues obviously are damaging the brakes, but also the tires. i bought this car brand new, and to have it fail so early is very upsetting, as well as scary. i understand there were issues with the 2009-2010 journeys as well, but was assured by the sales team at dodge that it had been addressed and resolved and would not be an issue with the 2011 models. please help. | |||