Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 11/29/2012 | 38932 | ||
| I was driving on the highway at 60mph, i went to pass a car and pressed the accelerator pedal and the plastic pedal broke off just after the pivot point. i had to cross 3 lanes of traffic that were traveling at highway speeds (65-75), all while my speed was rapidly decreasing, to get to the shoulder of the road. | |||
| 10/01/2012 | |||
| I was involved in a vehicular accident on monday, 10/01/2012 in a 2011 dodge journey. i have had several minor issues with the vehicle starting with the drivers seat failing to operate withthe electric controls, the glove box defect, the covers on the floor bolts especially on the drivers side slip off, | |||
| 05/02/2011 | 4000 | ||
| The clock keeps loosing time and getting behind. i have taken it back multiple times to the dealer for this problem. also i have taken it back to the dealer twice because the center console touch screen screen goes blank, which causes the radio and ac not to work because that is controlled by the touch screen that shorts out. not to mention that the display on my dash keeps switching over to some unknown language. | |||
| 04/06/2011 | |||
| This is the first incident 2 months after i purchased this brand new truck.the car had no power at all. it would not start. i had to have it towed from my driveway... about 6 months later the car would not go into gear the head or brake lights would not work.. i took it back to the dealership where i purchased it for the fourth time and it is has been in the service center about a month and they have no answers...i have have called dodge numerous times and can't get any help from anyone. this vehicle is not safe i have been pulled over by police numerous times for no lights and stranded because the car would not go into gear | |||
| 11/03/2011 | |||
| The rear passenger doors can not be easily unlocked by the rear passengers. the driver or the front passenger has to push the unlock button to unlock the rear doors. the door knob ( the lock pin that goes up and down into the door) is located behind you in the rear seats because of the long doors and is very difficult to grasp and pull up to unlock the door. if there was ever a crash and the driver or front passenger was unable to hit the unlock button it would leave the back passengers trapped. this is a very poor design and a major safety hazard. had i noticed this prior to leasing the car i would have chosen another car. the dealer states it is designed that way so that small children can not open the doors, but isn't that what the child lock feature is for. this car is an accident waiting to happen. | |||
| 09/01/2011 | 5500 | ||
| At approximately 5000 miles, and less than 5 months old, my 2011 dodge journey, began to shake violently (steering wheel) when i slowed down. at first, it began at approx 52 miles an hour, and was noticeable going down small hills. it has progressively become worse; violently shaking anywhere from 30-60 miles, with the steering wheel shaking so hard it becomes difficult to manage. i first noticed it early in september. i took it to the dealer on 9/15, who confirmed that it was defective rotors. was told the rotors would be ordered and i would be called promptly. i emailed the service manager on 9/19, and he advised it, along with a defective dash board that was bubbling, would be handled by his corporate contact, and i would receive a call. i have not. on 10/4, i received a general email from the salesman who sold me the car, checking to see how i liked the car. i explained to him the situation. on 10/5, i received an email from his manager, who said they were aware of the situation and would be contacting me soon. that was a week ago, and no contact. i have been driving in what i believe to be an extremely dangerous car. i have two children and have to drive my car to work and to care for an ill husband and mother. i am on the road a lot, and it is scary for the car to shake so violently. i believe the rotor issues obviously are damaging the brakes, but also the tires. i bought this car brand new, and to have it fail so early is very upsetting, as well as scary. i understand there were issues with the 2009-2010 journeys as well, but was assured by the sales team at dodge that it had been addressed and resolved and would not be an issue with the 2011 models. please help. | |||
| 08/01/2011 | 4898 | ||
| 1. two and half toddler fell inside the car in the 2nd row isle. 2. inside seat rails are not covered as the outside ones are that are closer to the passenger doors. the potential of happening again is very high. it's consequences suffered for this negligence is the toddler needed to be taken to the emergency room, to be x-rayed and stitched up for a laserasion on the knee. test are still pending if laserasion had any harm on muscles or tendons of the knee or leg. 3. i visited a dodge dealer parts and service department today tuesday august 2nd, 2011 and customer service representative verified that there is no cover that comes with the car nor that is available to fix the problem for the inside rails of the 2nd row seat. | |||